What does a client delivery manager do?
Client Delivery Managers serve as the middleman of a business enterprise. They usually spend time at the clients' operations centers. The managers help clients learn new software or consolidate new people, products, or technology. They determine the needs of their clients and supervise delivery. It is their responsibility to support huge business enterprises or corporations. Effective Client Delivery Managers need to be a hands-on, strong communicator and keen on details.
Client delivery manager responsibilities
Here are examples of responsibilities from real client delivery manager resumes:
- Manage client and internal reports base on client specific SLA's, etc., and other determine criteria.
- Lead software development, process re-engineering and technical architecture implementations to advance project capabilities and overall performance.
- Team are responsible for delivering all application and infrastructure support for the assembly center.
- Participate in contract review and approval, as well as, RFP input and coordination.
- Collaborate with other teams monthly in order to share ITIL role-base knowledge and best practice.
- Prioritize all job requirements base on specific client hire days, SLA requirements, and volume of requirements.
- Design and implement human resource software SaaS applications.
- Facilitate redesign of the voice/data infrastructure as cost cutting measure.
- Require strong communication skills, sensitivity, compassion and ability to interpret and analyze insurance laws and scientific journals.
- Manage partner relationship with EMC and develop go-to-market strategies.
Client delivery manager skills and personality traits
We calculated that 14% of Client Delivery Managers are proficient in Client Facing, Project Management, and Client Satisfaction. They’re also known for soft skills such as Business skills, Organizational skills, and Analytical skills.
We break down the percentage of Client Delivery Managers that have these skills listed on their resume here:
- Client Facing, 14%
Mitigated IT solutions, excelled in client facing interactive communication skills.
- Project Management, 9%
Performed internal project management with multiple functional departments to ensure consistent delivery of products and services to existing clients.
- Client Satisfaction, 7%
Manage relationship and proactive involvement to ensure maximum client satisfaction, recruiting optimization and issue resolution.
- HR, 6%
Managed and directed 200+ Architecture, Engineering and Production Architecture staff with an annual HR budget of $20 million.
- Customer Satisfaction, 6%
Ensured strong communications with client stakeholders, increasing customer satisfaction and revenue.
- Client Expectations, 6%
Provide delivery oversight for all projects ensuring successful delivery exceeding client expectations.
Most client delivery managers use their skills in "client facing," "project management," and "client satisfaction" to do their jobs. You can find more detail on essential client delivery manager responsibilities here:
Business skills. The most essential soft skill for a client delivery manager to carry out their responsibilities is business skills. This skill is important for the role because "it managers must develop and implement strategic plans to reach the goals of their organizations." Additionally, a client delivery manager resume shows how their duties depend on business skills: "work with hr business partners to define and document hiring forecasts at a national, regional, and local level. "
Organizational skills. Many client delivery manager duties rely on organizational skills. "some it managers must coordinate the work of several different it departments to make the organization run efficiently.," so a client delivery manager will need this skill often in their role. This resume example is just one of many ways client delivery manager responsibilities rely on organizational skills: "conducted change management activities to sustain organizational risk management objectives and goals. "
Analytical skills. This is an important skill for client delivery managers to perform their duties. For an example of how client delivery manager responsibilities depend on this skill, consider that "it managers must analyze problems and consider and select the best ways to solve them." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a client delivery manager: "directed enterprise-level data center operations and it service delivery teams for acxiom's largest revenue generating customer. ".
Communication skills. For certain client delivery manager responsibilities to be completed, the job requires competence in "communication skills." The day-to-day duties of a client delivery manager rely on this skill, as "it managers must explain their work to top executives and give clear instructions to their subordinates." For example, this snippet was taken directly from a resume about how this skill applies to what client delivery managers do: "provide ongoing communication and collaboration with client managers, consultants, pmo, and the managed services team. "
Leadership skills. Another common skill required for client delivery manager responsibilities is "leadership skills." This skill comes up in the duties of client delivery managers all the time, as "it managers must lead and motivate it teams or departments so that workers are efficient and effective." An excerpt from a real client delivery manager resume shows how this skill is central to what a client delivery manager does: "spearheaded successful consulting engagements through effective project management, strong leadership and effective client relationships. "
The three companies that hire the most client delivery managers are:
- Randstad North America, Inc.108 client delivery managers jobs
- KPMG LLP24 client delivery managers jobs
- Adecco22 client delivery managers jobs
Compare different client delivery managers
Client delivery manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
While similarities exist, there are also some differences between client delivery managers and information technology director. For instance, client delivery manager responsibilities require skills such as "client facing," "client satisfaction," "customer satisfaction," and "client expectations." Whereas a information technology director is skilled in "customer service," "cloud," "network infrastructure," and "disaster recovery." This is part of what separates the two careers.
Information technology directors really shine in the technology industry with an average salary of $145,076. Comparatively, client delivery managers tend to make the most money in the technology industry with an average salary of $99,500.information technology directors tend to reach similar levels of education than client delivery managers. In fact, information technology directors are 3.7% more likely to graduate with a Master's Degree and 0.9% more likely to have a Doctoral Degree.Client delivery manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that client delivery manager responsibilities requires skills like "client facing," "client satisfaction," "customer satisfaction," and "client expectations." But a vice president of information technology might use other skills in their typical duties, such as, "architecture," "cloud," "customer service," and "network infrastructure."
On average, vice president of information technologies earn a higher salary than client delivery managers. Some industries support higher salaries in each profession. Interestingly enough, vice president of information technologies earn the most pay in the automotive industry with an average salary of $162,421. Whereas client delivery managers have higher pay in the technology industry, with an average salary of $99,500.In general, vice president of information technologies achieve higher levels of education than client delivery managers. They're 6.6% more likely to obtain a Master's Degree while being 0.9% more likely to earn a Doctoral Degree.Client delivery manager vs. Information technology manager
An information technology manager is responsible for supervising tasks for the company's network and information systems operations. Information technology managers require excellent knowledge of the information systems industry, a strong command of programming languages, and software and hardware application processes. An information technology manager reviews the performance of the IT department staff, ensuring that networks and systems maintain the highest quality and efficiency, and adjusting the specific system updates as needed. Information technology managers monitor the security of the system's database and identify business opportunities to utilize all business systems to improve the company's services.
The required skills of the two careers differ considerably. For example, client delivery managers are more likely to have skills like "client facing," "client satisfaction," "customer satisfaction," and "client expectations." But a information technology manager is more likely to have skills like "customer service," "database," "network infrastructure," and "san."
Most information technology managers achieve a similar degree level compared to client delivery managers. For example, they're 1.1% more likely to graduate with a Master's Degree, and 0.6% more likely to earn a Doctoral Degree.Client delivery manager vs. Technical manager
A technical manager is responsible for maintaining the company's information systems database and analyzing technology system matters to ensure its efficiency and accuracy in supporting business operations. Technical managers perform network checks regularly to assess any possible malfunctions that might compromise the company's cybersecurity. They carefully analyze business and clients' specifications on working with systems integration, responding to end-users' concerns and inquiries. A technical manager must have excellent knowledge of the information technology systems industry, as well as a strong command on network codes to conduct adjustments and manage network infrastructure.
Types of client delivery manager
Updated January 8, 2025
