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Collections specialist jobs in Franklin, TN - 45 jobs

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  • Customer Account Resolution Specialist

    Wesley Group 3.7company rating

    Collections specialist job in Franklin, TN

    Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more! Wesley Financial Group is hiring for the Customer Account Resolution Specialist position at a starting salary of $50k + additional earning incentives. ...you're likely asking yourself, "What in the world is a Resolution Specialist?!" Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we've been in business, we've created a tidal wave of excitement from timeshare owners needing help, and we're looking for a new trusted Resolution Specialist to help the families we serve! What is a Resolution Specialist? The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with while providing strategic guidance throughout the dispute timeline. Don't have experience canceling timeshares? We don't expect you to. The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise. The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. New Employees Receive: A MacBook for your work tasks, which means you'll enjoy a seamless and efficient work experience, aiming to reduce your stress associated with technical issues. A weekly pay schedule to ensure you have a reliable, steady income, which means you can confidently manage your personal budget and financial obligations. A 401k program that includes a company match, which means your retirement savings get a significant boost, helping you achieve your long-term financial goals quicker. An employer-funded Health Savings Account (HSA) along with comprehensive Medical, Dental, and Vision Insurance, which means both your immediate and future healthcare needs are covered, reducing your financial stress related to health. 9 paid holidays, which means more time to recharge and be with loved ones, enhancing your overall job satisfaction and work-life balance. Access to our office's health and wellness facilities such as the fitness center and natural courtyard, which means you can easily incorporate fitness and relaxation into your workday, promoting a healthier, more balanced lifestyle. A unique culture featuring food trucks, lounge areas, and (occasional) foosball tournaments, which means a vibrant and collaborative work atmosphere, providing an opportunity for you to build meaningful relationships and have fun while working. Continuous coaching from industry professionals, which means you're set up for career advancement and personal growth, keeping you competitive in your chosen field. Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of. Requirements: Ability to be flexible and adaptable Strong organizational skills and attention to detail Ability to utilize strong problem solving skills to address client needs/challenges Outcome-oriented/Results-focused Ability to work hard and efficiently, jumping in and helping wherever necessary. Ability to hold yourself accountable for doing what's right, even when nobody's watching 2+ years of providing impeccable customer service and account management Energized by change, and adaptable to an ever-changing industry Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office Responsibilities Actively work with and advocate for clients, setting clear expectations throughout the timeshare termination process Ensure clients have a full understanding of each step/action throughout their dispute Draft strategic, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination Respond to all client communication within set department standards for response times Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread Must maintain accurate and up to date client records in Salesforce Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence Create positive team environment centered around accountability, efficiency, idea sharing, and a "we can always be better" mindset Be the leader for industry updates, trends, and general knowledge. Preferred Experience Salesforce Customer Service Google Suite/Microsoft Office Why Wesley? Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S. We've won over 75 business awards since 2020, including: 2024 - Great Place to Work Certified 2023 Great Place To Work Certified 2023 Business Intelligence Group - Excellence in Sales & Marketing 2022 Inc. 5000 Fastest Growing Company 2021 Gold Stevie Award - Fastest Growing Company 2021 Fortune Magazine - Best Workplaces for Women 2021 Nashville Business Journal - Best Places to Work 2021 CEO Views - Top 50 Best Companies of the Year 2020-21 Inc. 500 Fastest Growing Company 2020 Fortune Magazine - Best Places Workplaces Millennials 2020 Business Intelligence Group - Best Places to Work Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work. Additional PERKS for being a Wesley Employee: Leadership training and advancement opportunities Robust employee recognition programs Ability to participate in company-wide community outreach programs Fun engaging company-wide events and activities Outstanding work/life balance Spirited and passionate team environment with members who display core values of teamwork and integrity 9 Paid Holidays + 2 Floating Holidays Relaxation on-demand with our in-office massage chairs-because we know how important it is to take a break and recharge Please remember to check both your inbox and spam folders for all application and interview-related communications after you apply. Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify. Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days. Compensation details: 50000-50000 Yearly Salary PIc**********8-37***********5
    $50k yearly 2d ago
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  • Bilingual Collection Associate Trainee/ Spanish and English

    Capital Credit

    Collections specialist job in Franklin, TN

    Benefits: Competitive salary Paid time off Training & development We have an opening for a trainee in our collection department. The chosen applicant will have hands on training by qualified training manager to become a member of our collection team. The collection position is for indoor telephone collection position of our automobile receivables. Candidate must have excellent communication skills Ability to work in an office environment Ability to work with a team Dependable Excellent work ethic Self-starter Ability to follow instructions Active listener Work 8am to 5pm and occasional Saturday Compensation: $18.00 - $20.00 per hour About Capital Credit LLC CapitalCredit is a subprime finance company engaged in acquiring sub-prime auto receivables from both franchised and independent automobile dealers which have entered into contracts with purchasers of typically used, but some new, cars and light trucks. CapitalCredit then services the receivables it acquires. CapitalCredit commenced operations in Tennessee in 2013. It conducts most of its business in the Southeastern United States. CAREERS Capital Credit LLC is a great place to work. We are growing and expanding within our existing office locations and are always looking for underwriters and collectors. If you are a talented person, with a great work ethic, who wants to work in a fast paced, friendly work environment, or a vendor who would like to do business with us, please take a look at our current openings.
    $18-20 hourly Auto-Apply 48d ago
  • Fleet Account Specialist

    Hendrick 4.3company rating

    Collections specialist job in Franklin, TN

    Darrell Waltrip Buick GMCLocation: 1440 Murfreesboro Rd, Franklin, Tennessee 37067 Sources, develops, and maintains commercial vehicle accounts for assigned market area. Supervisory Responsibilities: This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Deliver on objectives for Sales and PO#s (Purchase Orders) Deliver on activity objectives for Appointments and Blitz Calls for Sales and Service Department Secure initial meetings primarily through Blitz Calls via phone and canvasing Penetrate all Commercial & Fleet Business in the market area through targeted questioning Conduct initial meetings to gain key insights for follow-up presentations Analyze and interpret complex data from varying sources Organize and deliver compelling, professional presentations (One on One & Group Presentations) Conduct complex presentations in a concise, professional, engaging manner Lead the sales process (start through close) by including and preparing all parties participating in the opportunity: Dealer Salesperson (and OEM Partners as needed) Demonstrate a high level of proficiency in account and territory sales forecasting Build rapport quickly while cultivating essential internal relationships based on trust, responsiveness, support, collaborative selling and “one team” values Utilize CRM database and identify business opportunities via Polk Data & Dealership to evaluate prospect's position in the industry; research and analyze sales opportunities Contribute information to market strategy by monitoring competitive products and reactions from accounts an update data into the CRM Expand sales in existing accounts by introducing new products and services conquesting business from mixed fleets Actively participate in industry associations, internal training initiatives and assigned training opportunities (Include dealership personnel as needed) Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Records all hours worked accurately in company timekeeping system Follows Safeguards rules and regulations Demonstrates the Company's Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties Other duties as assigned Sales Activity and Expectations: Sales Apts. & Blitz Calls: 80 per month (20/ HAG Store/Month) Sales (Delivered Units/Orders (W Cash Deposits): Months 1-6 = 8 Per Quarter; Months 7-12 = 36 Pre Quarter Deliver sales/orders objectives as set by Hendrick and BE Fleet Solutions Manager Update all activities, opportunities and results accurately and timely into the CRM Participate in team sales meetings Participate in training sessions as directed by HAG Management/BE Fleet Solutions Manager Monday Meetings with HAG Commercial Manager to outline itinerary for the week of CAS/ HAG Salesperson Ride A-longs (BE Fleet Solutions Manager will be copied on plan in writing) Friday Follow Up Meetings will be conducted with HAG Management/BE Fleet Solutions Manager to review the week's productivity Participate in monthly Sales Performance meeting with HAG Management/BE Fleet Solutions Manager as directed Report monthly National Association activities and sales successes to HAG Management/BE Fleet Solutions Manager as directed Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions Desired Education: o GED o High School Diploma o Associate Degree √ Bachelor Degree (preferred) o Master Degree o Doctorate Degree Field of Study/Work Experience: o Accounting √ Automotive o Business o Human Resources o Information Technology Desired Work Experience: o up to 3 years o 3-5 years √ 5+ years Education/Experience: Minimum of five years of demonstrated successful outside sales experience. Certificates and Licenses: √ Valid Driver's License √ Completion of the Challenger Assessment with proficient scores Computer Skills: Highly proficient in Excel, Word, PowerPoint & CRM Communication Skills: Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Ability to work in a complex, matrixed sales environment Attendance Requirements: The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays. Physical Demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit. Environment Demands: Duties are performed throughout the premises and off-premises, both indoors and outdoors and on customer test drives. Due to the nature of the position, may be exposed to various work environments and required to perform a variety of tasks. Work includes frequent movement around the company facilities and the outdoor car lot to interact with customers and other departments. Frequent travel by driving a vehicle is required. Verbal and Writing Ability: Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and group situations to customers and other employees. Ability to produce professional written communications. Math Ability: Ability to add, subtract, multiply and divide. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations. Core Values: To perform the job successfully, an individual should demonstrate the following Core Values: Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
    $31k-40k yearly est. Auto-Apply 22d ago
  • MTEF - Credit & Collections Analyst - Onsite

    Manchester Tank & Equipment 4.1company rating

    Collections specialist job in Franklin, TN

    Our Principles and Values: Manchester Tank has a proud heritage of hard-working people, who for over 75 years have manufactured high quality products for our country and the world. The McWane/Manchester Way Compass is provided as a personal guide to help team members navigate through situations they encounter daily at work and includes eight core principles to guide our team members: Communication, Safety, Environment, Leadership, Trust, Excellence, Accountability, and Teamwork. All team members are expected to know these principles, values, and behaviors. Our Compass Points ensure higher levels of safety and environmental performance in all our operations. It also improves communication, relationships, and work performance at all levels of our organization. Manchester Tank is an equal opportunity employer committed to providing equal employment opportunity in all employment practices. Manchester Tank will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law. Review and assess customer credit applications to determine creditworthiness Monitor outstanding balances and follow up on overdue accounts Conduct financial analysis and risk assessment for potential and current clients Negotiate payment arrangements and settlements with delinquent customers Collaborate with internal teams such as sales, finance, and customer service to resolve payment issues Maintain accurate records of all credit and collection activities Ensure compliance with internal policies and external regulations Qualifications Bachelor's degree in Finance, Accounting, Business Administration, or a related field. Would consider experience in lieu of degree. Minimum of 2-3 years of experience in credit and collections or a similar role Proficiency in Microsoft Office Suite. Strong understanding of financial statements and credit/collection techniques and practices Proficiency in using financial software and ERP systems. Microsoft D365 a plus. Excellent negotiation and interpersonal skills Strong analytical and problem-solving abilities Ability to handle high volumes of work and meet deadlines Experience working with various credit reporting agencies. Strong attention to detail and accuracy Excellent verbal and written communication skills Ability to work independently and collaboratively in a team environment Strong organizational and time management skills Additional Information All your information will be kept confidential according to EEO guidelines. Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.
    $38k-47k yearly est. 60d+ ago
  • Account Representative - State Farm Agent Team Member

    Caroline Pistole-State Farm Agent

    Collections specialist job in Franklin, TN

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Dental insurance Health insurance Opportunity for advancement Paid time off Parental leave Vision insurance ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Caroline Pistole - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Provide information about insurance products and services. Assist customers with policy applications and renewals. Handle customer inquiries and provide timely responses. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Experience in customer service or sales preferred.
    $29k-43k yearly est. 3d ago
  • Account Representative - State Farm Agent Team Member

    Christopher Hodges-State Farm Agent

    Collections specialist job in Franklin, TN

    Job DescriptionBenefits: Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As an Account Representative for Christopher Hodges State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Provide information about insurance products and services. Assist customers with policy applications and renewals. Handle customer inquiries and provide timely responses. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Experience in customer service or sales preferred.
    $29k-43k yearly est. 16d ago
  • Account Representative - State Farm Agent Team Member

    Barry Segroves

    Collections specialist job in Ashland City, TN

    Benefits: Bonus based on performance Opportunity for advancement Paid time off Training & development I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your business leadership skills, industry and State Farm business acumen, as well as sales and marketing experience. This development and mentoring can lead you in the right direction to better prepare you for a potential career as a State Farm agent. As part of this opportunity, you will learn from an experienced agent, see what it's like to run a business and help grow an agency. Responsibilities Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Adaption of skills necessary to operate a business. As an Agent Team Member, you will receive... Salary plus commission/bonus Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement in my agency Setting sales and growth goals Working closely with the agent to gain an understanding of the agent's role and office logistics If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm Insurance Companies. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. State Farm agents control which licensing requirements and training programs are offered or must be successfully completed by their employees. By accepting employment with a State Farm agent and/or successfully completing any licensing or training programs required by a State Farm agent, you are not guaranteed, promised or given any form of selection preference, should you choose to leave the agent's employment and pursue the opportunity of becoming an independent contractor agent for State Farm Insurance Companies. If you choose to pursue an agency opportunity, you will need to apply and go through the regular State Farm Insurance Companies' agent selection process Compensation: $60,000.00 - $80,000.00 per year State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
    $60k-80k yearly Auto-Apply 60d+ ago
  • Cash Application Specialist

    Loews Customer Engagement Center and Distribution Services

    Collections specialist job in Franklin, TN

    Job DescriptionLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their ”uniquely local” community in order to curate exciting, approachable and local travel experiences for guests. Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what race, age, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us. What We Offer: Competitive health & wellness benefits, 401(k) & company match Paid Sick Days, Vacation, and Holidays, Paid Bereavement Pet Insurance and Paid Pet Bereavement Training & Development opportunities, career growth Tuition Reimbursement Team Member Hotel Rates, other discounts, perks and more What We're Looking For: The Cash Application Specialist is an integral contributor to the accounts receivable process in a high volume financial shared services environment supporting an exciting collection of hotel properties across North America. This team member supports the Credit and Billing Services team responsible for the timely and accurate applications of payments, remittance account reconciliation activities, payment postings, account adjustments, portal updates and resolution, research and rebilling accounts as needed. Achievement of aggressive performance targets while delivering extraordinary customer service to our hotel teams and clients is of utmost importance. The Cash Application Specialist reports to the Travel Partner Billing Services Manager. The Cash Application Specialist will report to the Credit Services Manager. Who You Are: A relationship builder with a dynamic approach to developing connections A continually curious forward thinker who loves to find creative solutions A team builder with the ability to establish a strong following Comfortable with taking the lead in a variety of settings Collaborator who excels in an exciting, ever-evolving environment Veterans and military spouses encouraged to apply What You'll Do: Upholds all company and industry standards pertaining to PCI compliance, guest confidentiality, and accounting best practices. Posts and applies payments in hotel's property management system as specified on remittances daily as they are received. Reconciles remittance information to incoming payments, prepare written communication to clients on discrepancies and host meetings as necessary to ensure timely resolution internally and externally. Use reminders and escalations process until resolved. Performs daily audit across all bank deposits/properties to ensure all payments received have been posted or applied accurately and timely to accounts receivable ledger. Researches and resolves missing or discrepant charges to ensure highest levels of billing accuracy including performing any rebills when applicable. Collaborates with other Credit and Billing Services and hotel team members to resolve payment issues (both posting and application of payment). Assists with client portal registration and sub-systems for invoice and payment activities. Collaborates with Training Manager, STAR Trainers and Department Manager on continuous improvement projects and initiatives. Accountable for achievement of metrics and targets associated with the position. May be required to work varying schedules to reflect business needs Required to attend all training sessions and meetings Ability to perform ”Physical Requirements” as explained below Other duties as assigned Your Experience Includes: Minimum 6 months of billing and accounting experience. HS Diploma or GED equivalent preferred 1-2 years customer-facing work experience in hospitality or finance environment Ability to work cooperatively with others, maintain confidentiality, and communicate effectively both written and verbally Ability to organize workload, adapt quickly to change, and deliver under the pressure of deadlines Ability to perform both standard and intermediate spreadsheet functions using Microsoft Office Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
    $30k-41k yearly est. 11d ago
  • Credit Coordinator

    Corpay

    Collections specialist job in Brentwood, TN

    What We Need Corpay is currently looking to hire a Credit Coordinator within our Risk Management division. This position falls under our Risk Management line of business and is located in Brentwood, TN. In this role, you will serve as the liaison between sales and credit during the evaluation and onboarding of new credit customers. You will report directly to the Director of Credit and regularly collaborate with the sales and credit teams. How We Work As a Credit Coordinator, you will be expected to work onsite. Corpay will set you up for success by providing: Assigned workspace in the Brentwood, TN office Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Managing onboarding of customers throughout the credit life cycle Serving as the primary credit point of contact for sellers for enterprise credit applications Evaluating customer documentation such as credit applications, financials, and bank statements for completeness Creating credit request records upon receipt of all required documentation and answers to all known questions Managing workflow between multiple CRM and credit decisioning systems Ensuring all required credit contingencies are met prior to final onboarding of the customer Excelling in a fast-paced environment while handling multiple priorities to meet tight deadlines for credit evaluation and customer onboarding Qualifications & Skills 1-3 years of relevant experience Excellent written and verbal communication skills Detail-oriented with strong organizational skills Ability to work independently and as part of a team Proficiency in Microsoft products - Word, Excel, Outlook, Windows Experience with Adobe Pro, SalesForce, eCredit, and GDS (preferred) General understanding of financial statements Experience working with customer legal documents including credit applications, contracts, and guarantees Knowledge of collateral instruments such as letters of credit and surety bonds Benefits & Perks Medical, Dental, & Vision benefits are available the 1 st month after the hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacations, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes LI-PF1 LI-Corpay Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
    $32k-40k yearly est. 9d ago
  • Bilingual Patient Account Resolution Specialist

    Ovationhealthcare

    Collections specialist job in Brentwood, TN

    Welcome to Ovation Healthcare! At Ovation Healthcare (formerly QHR Health), we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit ****************** Summary: The Bilingual Patient Account Resolution Specialist serves as the primary point of contact for patients, addressing inquiries, resolving account balances, and providing accurate information while delivering exceptional customer service. This role involves managing both inbound and outbound calls with a strong focus on first-call resolution. The specialist is responsible for efficiently handling patient account issues, offering clear communication and effective problem-solving to ensure a positive and helpful experience for every patient. Duties and Responsibilities: Efficiently handle 75+ inbound and outbound calls daily, ensuring effective resolution of patient inquiries. Conduct daily collections on patient account balances, consistently meeting or exceeding monthly collection goals. Review patient accounts for billing accuracy, initiating necessary actions to rebill or resolve discrepancies. Access and update internal and external software to retrieve, input, or modify account information to address patient questions and clarify charges. Consistently achieve specified key performance indicators (KPIs) related to call volume, collections, and account resolution. Proactively follow up with patients as needed, providing clear information and assistance in resolving account balances. Maintain detailed, accurate records of all patient interactions, including relevant call information and account status. Focus on providing high-quality customer service with each call, ensuring patient satisfaction and effective issue resolution. Practice active listening techniques to fully understand patient concerns, aiming for first-call resolution whenever possible. Maintain a professional and courteous demeanor when interacting with patients, management, and team members. Perform other duties as assigned, contributing to the overall success of the department and organization. Knowledge, Skills, and Abilities: Knowledge Proficient in applying customer service best practices to ensure a positive and efficient experience for every patient. Skilled in accurately calculating discounts and applying them according to company policies and procedures. Capable of efficiently using 10-key touch typing for quick and accurate data entry. Strong understanding of client-specific requirements and guidelines to ensure compliance and service excellence. In-depth knowledge of the billing and recovery cycle, from claim submission to resolution and collections. Familiar with legal rules and regulations related to billing, collections, and HIPAA to maintain compliance in all activities. Working knowledge of Windows-based systems and Microsoft Office products, including Excel, Word, and Outlook, to manage tasks and documentation effectively. Skills Interpersonal, written, and verbal communication. Negotiating and closing skills. Typing speed and accuracy - Must be able to type a minimum of 35 words per minute. Customer Service - Providing professional and empathetic support to callers. Professionalism - acting in a professional capacity with regards to actions and words. Active Listening - Giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Time Management - Effectively managing one's own time to maximize productivity. Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Abilities Multi-Tasking-Ability to rapidly switch between tasks, programs, menus, and screens. Ability to talk and type at the same time. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action. English and Spanish Comprehension - The ability to fluently communicate in and understand English and Spanish. Written Comprehension - The ability to read and understand information and ideas presented in writing. Written Expression - The ability to communicate information and ideas in writing so others will understand. Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Recognition - The ability to identify and understand the speech of another person. Speech Clarity - The ability to speak clearly so others can understand oral communication. Work Experience, Education, and Certifications: GED/High School Diploma 1+ years of customer service experience in a call center environment Previous negotiations, sales, or collections experience strongly preferred. Previous experience in medical collections or revenue cycle preferred but not required. Working Conditions and Physical Requirements: Performing work at a stationary workstation for 8 hours Remote, Hybrid, or Onsite Role in Huntsville, AL. Interacting with a desktop computer or laptop Entering data into systems using a mouse and keyboard Ability to communicate clearly with others over a telephone system Ability to work at a pace that allows the employee to meet the standard goals as set forth by management.
    $35k-43k yearly est. Auto-Apply 23d ago
  • Accounts Receivable - Billing Coordinator

    Seekone Roofing Company

    Collections specialist job in Brentwood, TN

    Job Description At SeekOne Roofing, our core values-BLESSED, FOCUSED, and COMMITTED-guide everything we do. At the heart of it all, our purpose is people. We're looking for a like-minded, results-focused person to join our Brentwood, TN team as a full-time Accounts Receivable - Billing Coordinator and help maintain our financial health. Depending on experience, you'll make $55,000 - $65,000/year. We're also offering terrific benefits and perks, including: Paid training Paid time off Opportunities for advancement Flexible schedule Supportive, faith-driven team culture Mentorship and personal development opportunities We're a faith-centered, people-first organization built on purpose, growth, and service. With rapid expansion, new divisions, and a growing sales force, you'll have the chance to make a major impact and grow alongside us. Take the leap and join us today! WHAT YOU NEED TO BECOME OUR ACCOUNTS RECEIVABLE - BILLING COORDINATOR Requirements: 1+ years of experience with accounts receivable and/or accounts payable 1+ years of QuickBooks experience Ability to take ownership of tasks and proactively take steps to complete them Strong attention to detail and high levels of accuracy Excellent communication and collaboration skills Bonus Qualifications: CRM experience Insurance claims and supplements experience THE DIFFERENCE YOU'LL MAKE Our Accounts Receivable - Billing Coordinator works closely with internal sales, finance, production, and customer service teams to collect overdue payments from delinquent accounts while maintaining professionalism and protecting client relationships. You'll handle various financial tasks while ensuring accuracy, timeliness, and compliance. Responsibilities include: Using JobNimbus to generate and issue invoices and document A/R notes and status updates Monitoring aging reports, identifying outstanding balances, and contacting the customer to collect payment Clearly explaining invoices, balances, and payment expectations Treating customers respectfully, professionally, and sympathetically while remaining firm in collecting payment Accurately documenting all payments, customer interactions, and collections activity Working cross-functionally to solve billing issues, discrepancies, and inconsistencies Tracking expected payments, notifying leadership of delays, and escalating collections issues as needed Supporting revenue forecasting and helping internal stakeholders with financial matters Following our established financial processes and making adjustments to improve collection efficiency Assisting with audits, compliance, and financial reporting as needed APPLY TODAY! As a rapidly growing company on track to hit $50M+, we're building a team of high-capacity leaders ready to drive our success even further. If you're looking to elevate your career, this is more than just a job-it's your opportunity to be part of a culture rooted in growth, service, and excellence. If you're interested, take the first step by completing our short initial application! Job Posted by ApplicantPro
    $55k-65k yearly 13d ago
  • Accounts Receivable Specialist (1453)

    Us Heart & Vascular

    Collections specialist job in Franklin, TN

    US Heart and Vascular is in need of a Remote Accounts Receivable Specialist to join our team. Responsibilities: Responsible for billing all patient claims in a timely manner Perform basic claims follow up activities to include claim status checks, basic claim edits corrections and rebills. Work daily claims rejection lists including but not limited to, eligibility, coordination of benefits, clearinghouse smart edits, etc. Utilize clinical applications, payer websites and other systems as a research tool to retrieve medical documentation, patient eligibility information, billing guidelines, patient referrals, and hospital or procedure code authorizations to substantiate corrected claims submissions. Establish and maintain effective working relationships with carrier representatives and internal and external clients. Remain abreast of carrier/payer updates as it relates to Billing and Collections guidelines including claim submissions, claim appeals, grievance procedures and policy changes Utilize clinical applications, payer websites and other systems as a research tool to retrieve medical documentation, patient eligibility information, billing guidelines, patient referrals, and hospital or procedure code authorizations to substantiate corrected claims submissions, through written appeals, and coding reviews, etc. Responsible for compliance with all regulatory requirements and/or guidelines. These requirements/guidelines include, but are not limited to: OSHA, HIPAA, Federal Fraud and Abuse laws. Requirements: High School Diploma or equivalent required Knowledge of the accounts receivables (A/R) process Bachelor's Degree in a related field preferred but not required One year healthcare or insurance billing processing experience required Knowledge of medical terminology, CPT, ICD-10-CM, HCPC codes, CCI edits and HIPAA regulations eClinicalWorks experience preferred but not required Proficient in medical terminology, anatomy, and physiology Strong knowledge of ICD-1O coding Familiarity with medical office procedures and billing practices
    $30k-39k yearly est. 10d ago
  • Accounts Receivable Coordinator

    Us Multimodal Group

    Collections specialist job in Franklin, TN

    ABOUT US: U.S. Multimodal Group (USMMG) is a company that specializes in providing comprehensive transportation and logistics solutions. The company operates across various modes of transport including truckload and intermodal, offering a seamless and integrated service to ensure efficient and timely delivery of goods. Its expertise lies in coordinating and managing complex logistics operations, catering to diverse client needs with customized solutions. By leveraging advanced technology, strategic planning, and a vast network of resources, U.S. Multimodal aims to optimize supply chains, reduce operational costs, and enhance overall customer service in the transportation sector. JOB SUMMARY: U.S. Multimodal is seeking a hands-on and experienced USMMG is seeking a detail-oriented and proactive Accounts Receivable Coordinator to support the financial operations of the organization. This role will be responsible for customer collections, receiving and reviewing customer payment, entering them into the company's accounting system and ensuring timely cash reconciliation. The ideal candidate will thrive in a fast-paced environment, demonstrate strong problem-solving abilities, and collaborate effectively with cross-functional teams. This job is on-site full-time in Franklin, TN. There is no relocation assistance for this opportunity. Must be legally authorized to work in the United States. Employment eligibility will be verified through E-Verify, and a background check is required. KEY RESPONSIBILITIES: Process incoming payments, including checks, electronic transfers, and credit card transactions, ensuring accurate application to customer accounts. Reconcile daily cash receipts with bank statements and accounting system records to identify and resolve discrepancies. Generate and distribute customer invoices promptly, verifying accuracy and completeness of billing information. Communicate with customers in a timely manner regarding overdue accounts, sending reminders, and negotiating payment arrangements. Investigate and resolve billing disputes or payment discrepancies by collaborating with sales, customer service, and other departments Perform additional duties as assigned. QUALIFICATIONS: Bachelor's degree in accounting or related field or equivalent experience in lieu of degree is required. 3+ years of relevant accounting experience; or an equivalent combination of education and experience Proficiency in Microsoft Office Suite, especially Excel, Word, and Outlook Strong attention to detail and accuracy with documentation and reports Strong Customer Service Skills Ability to manage priorities in a fast-paced, evolving environment Excellent communication, time management, and problem-solving skills Capable of analyzing problems and creating solutions with minimal guidance Work Environment & Physical Demands: Regular, predictable attendance is required Must comply with organizational policies, procedures, and confidentiality requirements Primarily sedentary work performed in a temperature-controlled office setting Must be able to sit for extended periods and use standard office equipment for approximately 8 hours a day. WHAT WE OFFER: Offering a competitive salary (based on experience). Competitive commission plan. Benefits include; PTO, Paid Holidays, medical, dental, visions, company paid Life and Long-term disability, and additional options. Company offers a 401(k) program and company match for eligible employees. Opportunities for career advancement and continued professional development. A dynamic, exciting, and mission-driven work environment. Equal Opportunity Statement: U.S. Multimodal is an Equal Opportunity Employer and we are committed to fostering a safe and friendly workplace. All qualified individuals are encouraged to apply.
    $30k-39k yearly est. 13d ago
  • Account Representative - State Farm Agent Team Member

    Chad Hawkins-State Farm Agent

    Collections specialist job in Brentwood, TN

    Job DescriptionBenefits: Simple IRA License reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Account Representative - State Farm Agent Team Member with Chad Hawkins - State Farm Agent, you will play a key role in driving the growth and success of our insurance agency. Your proactive approach, sales aptitude, and commitment to building lasting relationships with clients will set you apart. This position is perfect for someone who thrives on identifying customer needs, delivering tailored insurance solutions, and consistently exceeding sales goals. In this role, youll combine exceptional communication skills, a sales-driven mindset, and a passion for helping people. Youll have the opportunity to develop professionally while contributing to the agencys success. We are excited to meet driven, sales-focused candidates who are eager to grow within our agency. High performers can anticipate opportunities for advancement. RESPONSIBILITIES: Generate leads and actively pursue new business opportunities. Educate clients about insurance products and recommend appropriate coverage options. Foster strong client relationships through regular follow-ups and proactive communication. Maintain accurate client records and manage policy updates efficiently. QUALIFICATIONS: Excellent communication and relationship-building abilities. Experience in sales or customer service preferred. Goal-oriented and motivated by achieving measurable results. Ability to manage multiple priorities and work effectively in a fast-paced environment.
    $29k-43k yearly est. 7d ago
  • Account Representative - State Farm Agent Team Member

    Andrew Baudino-State Farm Agent

    Collections specialist job in Brentwood, TN

    Job DescriptionBenefits: License Reimbursement Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Our agency is built around a young, tight-knit team that feels more like family. We believe in working hard together while also enjoying outside-of-the-office team-building events that keep us connected. As a top 5 financial services agency and top 10 overall production agency in our territory, were proud of our consistent track record of success. Our agent is deeply committed to mentorship, providing guidance that helps team members grow in their careersmany have gone on to open their own successful agencies. With quarterly promotions, high annual bonus potential, access to external leadership and development training, and an in-house business and development coach, we provide the tools and support needed to thrive. Youll also benefit from proven sales and customer service processes paired with hands-on training. If youre looking for a place where you can learn, grow, and achieve your career goals in a supportive, winning environment, this could be the right fit for you. ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Andrew Baudino - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Provide information about insurance products and services. Assist customers with policy applications and renewals. Handle customer inquiries and provide timely responses. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Experience in customer service or sales preferred.
    $29k-43k yearly est. 6d ago
  • Account Receivables

    Advanced Collateral Recovery

    Collections specialist job in Murfreesboro, TN

    Job DescriptionSalary: Based on experience Key Responsibilities: - Manage the accounts receivable process, including invoicing and payment collection. - Review and verify invoices for accuracy, compliance, and proper documentation. Monitor client accounts, ensuring timely payments and following up on overdue accounts. Enforce payment terms per contracts and follow up with professionalism and persistence. - Prepare, analyze, and present detailed accounts receivable aging reports and other financial summaries. - Identify discrepancies, research root causes, and resolve billing and payment issues efficiently. - Collaborate with other departments to improve processes and enhance customer satisfaction. - Maintain accurate records and documentation in our accounting system. - Support month-end closing activities related to accounts receivable. Qualifications: - Bachelors degree in Accounting, Finance, or a related field (preferred). - 2+ years of experience in accounts receivable or a similar role. - Proficient in accounting software (e.g., QuickBooks) and Microsoft Excel. - Strong analytical skills and attention to detail. - Excellent communication and interpersonal skills. - Ability to work independently and as part of a team in a fast-paced environment. - Strong knowledge with RDN, Recovery Connect, Wombat, Webtracker
    $30k-39k yearly est. 14d ago
  • Accounts Receivable/Collections Specialist

    SRM Concrete 4.1company rating

    Collections specialist job in Murfreesboro, TN

    The Accounts Receivable/Collections Specialist is a crucial role, ensuring the accuracy and efficiency of our accounts receivable operations and implementing effective collections strategies. The ideal candidate will have a strong background in accounts receivable, experience with collections, and a commitment to maintaining positive customer relationships. Key Responsibilities: Oversee and manage the accounts receivable process for their assigned customers Monitor customer account details for non-payments, delayed payments, and other irregularities, and perform account reconciliations as needed. Implement and maintain a collections strategy that minimizes outstanding receivables, including contacting customers to collect overdue payments. Work closely with customers to negotiate payment plans and resolve billing disputes in a manner that maintains positive relationships. Prepare weekly and monthly reports on the status of accounts receivable and collections efforts. Provide feedback to the department's management team to improve billing procedures and reduce the number of delinquent accounts. Stay up-to-date with legal regulations and industry practices regarding collections and accounts receivable. Qualifications: A bachelor's degree in accounting, finance, or a related field is preferred. Proven experience in accounts receivable and collections, ideally within the construction or manufacturing industry. Strong understanding of billing and financial concepts. Excellent communication and negotiation skills, with the ability to resolve issues and maintain customer relationships. High degree of accuracy and attention to detail. Proficient in Microsoft Office Suite and experience with accounting software. Ability to work independently and as part of a team in a fast-paced environment. Compensation and Benefits: Competitive pay commensurate with experience. Competitive Benefits Package (health, dental, vision, life, and disability). 401(k) with company match. Paid time off and vacation. Starting pay will depend on various job-related factors, including education, experience, and training. This is a full-time, on-site position.
    $30k-38k yearly est. 9d ago
  • Drug Screen Collector

    Universal Screen 4.3company rating

    Collections specialist job in Columbia, TN

    Title: Drug Screen Collector Department: Office Report To: Office Manager Full/Part-Time: Full-Time Salary $10.00 - $15.00 Perform drug screen collection in various forms. Onsite collections will occasionally take place. Dependable transportation for onsite collections is required. Clerical duties may be assigned in accordance with the office procedures and may include a combination of answering telephones, bookkeeping, typing or word processing, office machine operation, and filing. Assist each department in its function to provide quality service to the completion of each project. Job Functions: Perform collections as needed. Perform mobile specimen collections for clients. Prepare treatment rooms for patient examinations, keeping the rooms neat and clean. Inventory and stock Collection Supplies or Instruments Greet Customers Answer and receive telephone calls. Perform other office duties as assigned. Light cleaning Must be willing to travel and work after hours for onsite collections. Knowledge, Skills, and Abilities or (become Trained within 3 weeks) Certified Urine Specimen Collector Certified Breath Alcohol Technician Learn all Collection Procedures for Hair, Nail, Saliva, and DNA Credentials and Experience: Requirements for the Job Must be able to pass a Hair Follicle Test Must be able to travel. Must be able to work after hours for onsite collections. High School Diploma or greater or GED Must complete training within 3 weeks of Hire as a Collector. Please visit our careers page to see more job opportunities.
    $10-15 hourly 60d+ ago
  • Account Representative - State Farm Agent Team Member

    Micah Blount-State Farm Agent

    Collections specialist job in Dickson, TN

    Job DescriptionBenefits: Company parties Competitive salary Flexible schedule Paid time off ROLE DESCRIPTION: As Account Representative - State Farm Agent Team Member for Micah Blount - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: Provide information about insurance products and services. Assist clients with policy applications and renewals. Handle client inquiries and provide timely responses. Maintain accurate records of client interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Experience in customer service or sales preferred.
    $29k-43k yearly est. 28d ago
  • Laboratory Collection Specialist

    Freeman Health Partners 4.5company rating

    Collections specialist job in Dickson, TN

    Job Purpose: The Collection Specialist will be tasked with collecting, logging, ordering, and processing specimens for drug testing. The Collection Specialist must be comfortable with working in an environment with patients being tested for controlled substances. Primary Responsibilities: Collect, log, order and process specimens for the laboratory Maintain organization in the collection of all specimens File requisitions, chain of custody forms, and associated paperwork Requirements: High school diploma or equivalent Experience in medical office or treatment clinic is preferred Phlebotomy certification preferred Ability to read names, test codes, follow basic instructions Must have basic computer skills Strong attention to detail Excellent verbal and written communication skills, as well as strong interpersonal, organizational, and customer service skills Self-motivated with the ability to work under and meet strict deadlines individually as well as in a team environment Monday - Friday 10:15am - 7:00pm
    $27k-34k yearly est. Auto-Apply 11d ago

Learn more about collections specialist jobs

How much does a collections specialist earn in Franklin, TN?

The average collections specialist in Franklin, TN earns between $24,000 and $41,000 annually. This compares to the national average collections specialist range of $27,000 to $45,000.

Average collections specialist salary in Franklin, TN

$32,000

What are the biggest employers of Collections Specialists in Franklin, TN?

The biggest employers of Collections Specialists in Franklin, TN are:
  1. Carrington Mortgage Services, Mortgage Lending Division
  2. CarringtonRES
  3. Community Health Systems
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