How to hire a collections technician

How to hire a collections technician, step by step

Here's a step-by-step collections technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a collections technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new collections technician
• Step 8: Go through the hiring process checklist

What does a collections technician do?

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1. Identify your hiring needs

   First, determine the employments status of the collections technician you need to hire. Certain collections technician roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   Hiring the perfect collections technician also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   The following list breaks down different types of collections technicians and their corresponding salaries.

   Type of Collections Technician	Description	Hourly rate
   Collections Technician	Phlebotomists draw blood for tests, transfusions, research, or blood donations. Some explain their work to patients and provide assistance when patients have adverse reactions after their blood is drawn... Show more	$12-19
   Laboratory Phlebotomist	A laboratory phlebotomist is primarily in charge of drawing and processing blood samples from patients and clients for laboratory analysis. They must also perform clerical tasks such as maintaining records of all procedures and results, producing laboratory reports, responding to inquiries, answering calls and correspondence, and liaising with external parties such as vendors and suppliers... Show more	$12-21
   Certified Phlebotomist	A certified phlebotomist is a medical professional who specializes in drawing blood through venipuncture or finger and heel pricks, preparing the samples for laboratory procedures. Besides collecting blood, a phlebotomist is also responsible for gathering patient information, verifying identification, reviewing medical histories, labeling vials, and maintaining records, including diagnostic findings... Show more	$12-20

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Physical Exams
   • Phlebotomy Procedures
   • Customer Service
   • Vital Signs
   • Venipuncture
   • Data Entry
   • Urine Specimens
   • Professional Image
   • Blood Pressure
   • Local Regulations
   • Blood Products
   • Phlebotomy Training
   • Function Check
   • FDA

   Check all skills

   Responsibilities:

   • Identify 2RBC products target for monthly QC or validation activities.
   • Set up mobile blood drives, maintain and perform daily QC on equipment.
   • Process, prepare, label, and store the units of blood to the FDA regulations.
   • Perform venipuncture and collect specimens in appropriate vials.
   • Demonstrate knowledge of a proficiency in venipuncture and capillary techniques.
   • Follow federal and state regulations including HIPPA to maintain patient confidentiality.

   More collections technician duties

3. Make a budget

   Including a salary range in the collections technician job description is a good way to get more applicants. A collections technician salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a collections technician in Kansas may be lower than in California, and an entry-level engineer typically earns less than a senior-level collections technician. Additionally, a collections technician with lots of experience in the field may command a higher salary as a result.

   Average collections technician salary

   $15.64hourly

   $32,521 yearly

   ---

   Entry-level collections technician salary

   $25,000 yearly salary

   Updated December 15, 2025

   Average collections technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$39,122	$19
   2	New York	$36,780	$18
   3	Connecticut	$35,982	$17
   4	Illinois	$34,016	$16
   5	Maryland	$33,279	$16
   6	Pennsylvania	$32,720	$16
   7	Delaware	$29,907	$14
   8	South Carolina	$29,728	$14
   9	New Mexico	$29,661	$14
   10	Indiana	$29,644	$14
   11	Florida	$29,181	$14
   12	North Carolina	$29,003	$14
   13	Texas	$28,961	$14
   14	Iowa	$28,528	$14
   15	Montana	$27,888	$13
   16	Nebraska	$27,819	$13
   17	Missouri	$27,541	$13
   18	Alaska	$27,442	$13
   19	South Dakota	$26,273	$13

   Average collections technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Clean Harbors	$41,582	$19.99	60
   2	New York State Restaurant Association	$38,530	$18.52
   3	Quest Diagnostics	$36,589	$17.59	52
   4	Delaware State Government	$36,181	$17.39
   5	The Field Museum	$34,566	$16.62	1
   6	CompuCom Systems Inc	$34,236	$16.46
   7	Southern Illinois Healthcare	$32,795	$15.77
   8	Bartlett Regional Hospital	$32,756	$15.75
   9	Penn National Gaming	$32,295	$15.53
   10	Connecticut Children's Medical Center	$31,668	$15.22	1
   11	Saratoga Hospital	$31,661	$15.22	3
   12	Trinity Health	$31,541	$15.16	76
   13	American Red Cross	$31,359	$15.08	94
   14	Eurofins	$31,052	$14.93	4
   15	Emerald Coast Utilities Authority	$30,718	$14.77	1
   16	Examone, A Quest Diagnostics Company	$30,656	$14.74
   17	Pennsylvania State Treasurer	$30,431	$14.63	1
   18	Remote	$30,320	$14.58
   19	City of Largo	$30,281	$14.56
   20	LAZ Parking	$30,254	$14.55

4. Writing a collections technician job description

   A job description for a collections technician role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a collections technician job description:

   Collections technician job description example

   Nature of Work
   
   This is skilled work requiring advanced knowledge and experience in the operation and maintenance of the Bay County wastewater system, to include the Military Point Regional Advanced Wastewater Treatment Facility (MPRAWTF), North Bay Wastewater Treatment Plant, Contracted and County owned lift stations, gravity sewer lines, and other equipment as required. Employee works closely with the other Collection Technicians and the operations staff and uses independent judgment in performing maintenance and repairs on equipment. Work is performed under the general direction of and is reviewed and evaluated by the Wastewater Collection Technician Foreman
   
   Essential Functions and Responsibilities
   
   * Performs routine and advanced maintenance tasks associated with the County's wastewater system, including lift stations, lines, and related facilities.
   * Performs routine and advanced maintenance tasks associated with the County's obligations to contract operation of the client's wastewater system, including lift stations, lines, and related facilities.
   * Monitors the operation of and performs the necessary maintenance on motors, pumps, floats, electrical and all related lift station equipment.
   * Performs preventive maintenance and repairs on all equipment as per the manufacturer's recommendations and specifications.
   * Maintains clear and concise records of work performed.
   * Checks electrical equipment and systems for defects and/or malfunctions and performs necessary repairs.
   * Demonstrates appropriate safety precautions and procedures for all tasks initiated.
   * Transports, hooks-up and operates mobile generators during power outages
   * Regular reliable full time attendance as scheduled
   * The employer may add to or change duties at any time and as determined by the County and its leaders to best ensure that the public is served through the work of the Department.
   * Performs other related duties as assigned.
   
   Minimum Qualifications
   
   * Graduation from high school or the equivalent, preferably supplemented by courses in mechanical and/or electrical maintenance and repair. Minimum of one (1) year of experience working with pumps, motors, mechanical and electrical equipment in an industrial or construction setting
   * Must be able to comprehend, speak and read the English language.
   * Must have and maintain good interpersonal and communication skills to deal with the public.
   * A comparable amount of training and/or experience may be substituted for the minimum qualifications except for the possession of a valid Florida Driver's License and the required certification.
   
   LICENSES AND/OR CERTIFICATIONS:
   
   Possession of or ability to obtain a valid Florida driver license upon offer of employment with a driving record acceptable to the County Driving Policy and insurance program. Knowledge, Abilities and Skills
   
   * Knowledge and understanding of the function and mechanics of chemical feed systems, pumps, motors and controls used in a wastewater system.
   * Knowledge of and ability to use all hand and power tools normally associated with maintenance of pumps, motors, valves, pipelines, and other equipment associated with wastewater treatment system.
   * Must have good interpersonal and communication skills to deal with public.
   * Outstanding project management and organizational skills.
   * Excellent oral and written communication skills.
   * Ability to monitor the operation of electrical and mechanical equipment to detect flaws and/or defects and repair same.
   * Ability to take accurate measurements and readings, keep accurate records, and make routine mathematical computations.
   * Ability to read and understand technical information related to the job and to communicate effectively, both orally and in writing.
   * Ability to climb ladders, work below ground level and/or in confined spaces and lift heavy objects.
   * Ability to use personal computers for data management, word processing, inventory control, and maintenance scheduling in order to maintain records, prepare correspondence and track maintenance.
   
   PHYSICAL REQUIREMENTS/ENVIRONMENTAL CONDITIONS:
   
   Work is primarily performed outdoors and requires exposure to environmental changes (e.g., outdoor weather and/or field conditions, warehouses, garages, etc.) or irate customers, extreme noise, odors, heights and/or dust.
   
   This position requires some exposure or risk to physical health and/or physical safety (e.g., exposure to environmentally hazardous material, heavy equipment, etc.). This position may require the use of Personal Protective Equipment (PPE) and may include completing and successfully passing medical evaluations or clearances.
   
   This position requires stooping, crouching, walking, pulling, lifting, grasping, hearing, visual acuity (i.e. seeing up close, seeing far away, depth perception), kneeling, reaching, pushing, talking, standing, climbing, finger movement, repetitive motions. This position may require frequent lifting and carrying of 25-50lbs, and occasionally up to 100lbs.

   Copy this example

   

5. Post your job

   There are a few common ways to find collections technicians for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your collections technician job on Zippia to find and attract quality collections technician candidates.
   • Use niche websites such as healthcarejobsite, health jobs nationwide, hospitalcareers, medreps.com.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit collections technicians, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new collections technician

   Once you've selected the best collections technician candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   After that, you can create an onboarding schedule for a new collections technician. Human Resources and the hiring manager should complete Employee Action Forms. Human Resources should also ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc., and that new employee files are created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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