Payment Posting Specialist I
Collector job in Dallas, TX
Job Title: Payment Posting Specialist I
Job Type: Fulltime
The Medical Payment Poster is responsible for processing payments in the department. This position will also be responsible for being able to see trends in insurance payments, identifying patterns and contacting insurance companies for resolution.
Responsibilities:
Post all manual and electronic payments to patient's accounts.
Perform reconciliations to the general ledger and other month-end procedures.
Identify patterns of over payments and bring them to the attention of appropriate supervisory personnel; identify billing errors, inaccurate payments, posting errors and resolve accordingly.
Review insurance remittance advices for accuracy.
Assure all monthly, weekly, and daily deadlines are met in the cash applications process.
Research unidentified payments and/or recoupment to determine appropriate resolution.
Notify appropriate personnel of trends or problems with specific payers.
Identify and coordinate remittance issues with accounts receivable departmental staff.
Notify appropriate personnel of trends or problems with specific payers.
Experience:
High School Diploma required
1 years of Dental Office experience required.
2 Years of payment posting, and AR experience preferred.
Ability to communicate effectively and professionally.
Detail-oriented, organizational, and time management skills.
Ability to prioritize and multi-task.
Computer Literacy.
Professional phone skills.
Ability to work overtime as needed.
Benefits:
401(k) with company match
Medical, Dental and Vision Insurance
FSA and HSA available
Company-paid life insurance
Additional insurance programs available
Company discount program
Employee Referral program
Schedule:
8 hour shift
Monday to Friday
Benefits:
401(k) matching
Dental Insurance
Health Insurance
Life Insurance
Referral program
Vision Insurance
Special Requirements:
Working on-site is essential to the function of this position.
Must be able to sit up to 80% of the time.
Physical requirements include sitting, stooping, and standing for extended periods of time.
This is not an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. Management may require that other or different tasks be performed as assigned.
Beacon Oral Specialists Management, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Payment Specialist
Collector job in Dallas, TX
verview
This role plays a key part in the financial workflow of the organization by accurately applying incoming payments to patient accounts. The individual in this position will also monitor payer activity, spotting irregularities or trends in reimbursement and working directly with insurers to resolve discrepancies.
Key Duties & Contributions
Apply both electronic and paper-based payments to the correct patient accounts in a timely and precise manner.
Participate in daily, weekly, and monthly balancing of posted funds, including reconciliation activities with internal accounting records.
Watch for overpayments or unusual payer behavior and escalate when needed.
Validate insurance remittance details before posting and ensure any errors are corrected.
Maintain deadlines for cash posting activities to support accurate revenue reporting.
Investigate unallocated or unclear payments and take necessary action to reconcile them.
Track recurring payer issues and share findings with the revenue cycle team.
Team up with A/R colleagues to address missing information or inconsistencies in remittance advice.
Keep supervisors informed of problematic payment trends or delays from specific insurers.
Qualifications
High School diploma required.
At least 1 year of revenue cycle or dental billing office experience required.
Prefer 2+ years in payment posting and/or accounts receivable within healthcare settings such as dental or oral surgery.
Excellent communication and customer interaction skills.
Reliable organization skills with strong attention to detail.
Ability to handle multiple priorities and meet strict timelines.
Proficiency with computers and billing software.
Confident and professional phone etiquette.
Flexibility to work additional hours if business demands require it.
Work Environment & Physical Needs
On-site presence is necessary due to the nature of the work.
Role involves sitting for most of the workday, along with periodic standing and light movement.
Must be able to handle job-related tasks that may vary outside of those listed as needs arise.
Schedule & Employee Benefits
Full-time, Monday through Friday, 8-hour workdays.
Competitive benefit offerings may include:
Employer retirement plan contributions
Health, dental, and vision coverage
Life insurance
Employee referral incentives
Medical Biller/ billing specialist
Collector job in Irving, TX
Patient Financial Representative Senior - ONSITE Required Education Level: HS Diploma or equivalent years of experience required 3-5 years of experience working within a multi-facility hospital business office environment. Previous Insurance Company claims experience and/or hospital experience. Working with inpatient and outpatient billing requirements of UB-04 and HCFA 1500 billing forms
Billing Specialist
Collector job in Irving, TX
Billing & Relationship Specialist
Duration: Long term contract
The IT Team is dedicated to driving exceptional outcomes through innovative, technology-driven solutions that empower associates and business partners to succeed. We are seeking an experienced, relationship-focused IT professional to join our team as a Billing & Relationship Specialist.
In this role, you will serve as the primary liaison between the organization and its business partners, ensuring a transparent, accurate, and seamless billing experience across multiple brands and systems. You'll combine financial precision with exceptional customer service, building strong relationships while managing billing operations, subscriptions, and reporting processes.
The ideal candidate is detail-oriented, proactive, and thrives in a collaborative environment-someone who values trust, enjoys problem-solving, and brings a positive, service-minded approach to every interaction.
Key Responsibilities
Serve as the primary point of contact for billing inquiries, fostering professional and trusting relationships with business owners, brand representatives, and internal Finance and IT teams.
Oversee the end-to-end billing process, including report generation, manual billing, subscription management, and reconciliation activities.
Track and maintain subscriptions and services, ensuring accurate activation, modification, and termination of accounts.
Partner with the Finance team to create and maintain data-driven financial reports, billing summaries, and forecasting tools.
Process invoices and expense reports accurately using accounting and business software systems.
Develop, maintain, and organize billing reports and data repositories, ensuring data integrity and accessibility.
Continuously evaluate and improve billing workflows to enhance efficiency and customer experience.
Approach challenges with curiosity, innovation, and a commitment to collaboration and continuous improvement.
Core Competencies
Service-Oriented Communicator: Excels at clear, professional communication-both written and verbal-ensuring a positive experience for all stakeholders.
Relationship Builder: Builds credibility and rapport with diverse internal and external partners while upholding professionalism and integrity.
Process-Minded Problem Solver: Continuously seeks improvement opportunities, leveraging technology and creativity to streamline processes and resolve billing challenges.
Detail-Oriented and Organized: Maintains accuracy and consistency across multiple billing systems, reports, and subscription databases.
Tech-Savvy Professional: Proficient in Microsoft Office (especially Excel) and comfortable learning new software and tools.
Dependable and Self-Directed: Manages time effectively, meets deadlines, and takes initiative to deliver high-quality results.
Collaborative Team Player: Partners effectively across IT, Finance, and Operations to achieve shared goals.
Positive and Adaptable: Maintains a constructive attitude, embraces change, and contributes to a supportive, solution-focused team culture.
Qualifications
Proven record of customer service excellence, managing multiple priorities in a dynamic environment.
Experience identifying and implementing process improvements and automation opportunities, including emerging technologies such as AI.
Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.
Demonstrated ability to maintain databases and ensure accurate data entry and reporting.
Experience collaborating cross-functionally with IT, Accounting, and Operations teams.
Education & Experience
Education: Associate's or Bachelor's degree in Accounting, Finance, Business Administration, or a related field (or equivalent professional experience).
Experience: Minimum of two years of experience in billing, accounting, or small business administration.
Epic Analyst - Hospital Billing (Irving)
Collector job in Irving, TX
The Application System Analyst II serves as a liaison between system end-users (customers), operational leaders, additional support resources and vendors to design, build and optimize their assigned applications in a timely and high-quality manner. The Systems Analyst II will provide application support and optimization. They work closely with the Service Desk to assist in responding to service requests. The Application System Analyst II must be able to analyze business issues/requirements and workflows and apply their application knowledge to meet operational and organizational needs. Project implementation responsibilities include collaborating with customers contributing to the analysis, testing, and documentation and implementation of medium to high complexity activities of assigned software. This position must possess sufficient detailed healthcare knowledge and systems expertise to implement medium to high complexity assigned application with minimal guidance. The Associate must be a self-motivated individual with exceptional communication and interpersonal skills and the ability to work well in team environments.
Responsibilities:
Analyze, develop, test, document, educate, implement, support, and maintain or optimize assigned applications, solutions and business processes to meet operational and technical requirements.
Collaborates across project borders with other teams. Thinks outside the box and proposes practical solutions to issues. Provides oversight and project management to assigned tasks.
Demonstrates a solid/working level of subject matter expertise in providing support to projects, customers, and other teams, while proactively working to improve and obtain new expertise in application/system in assigned areas. Utilizes application training, application web site and application resource materials regularly and effectively and is able guide newer team members in utilizing these resources.
Thorough knowledge and understanding of operations, can proactively identify opportunities to enhance customer usability, efficiency and/or experience. Represents user needs and expectations in larger, more complex system updates and enhancements. Provides clear and organized status reporting on key project areas to be used as external communications to stakeholders.
Performs working level process and requirement analysis, including process mapping though current flow charts, documents, future needs/plans, requirement elicitation, stakeholder analysis, and specification gathering to deliver cross team solutions. Responsible for completing working level gap analysis, and providing recommendations.
Able to clearly articulate complex design, configuration issues to end users and project stakeholders. Maintains relationship with end user leadership post-engagement. Proactively addresses end user conflicts.
Contributes to strategy discussions by identifying options with associated pros and cons with team members. Facilitates making timely decisions; makes sound decisions even in the absence of complete information. Recognizes when a quick 80% resolution will suffice.
Adhere to organization standards for system configuration and change control.
Strong technical proficiency in application-specific design and configuration. Ability to clearly articulate and communicate core design, configuration concepts to end users. Able to independently analyze, design, and configure the application. Able to teach design, configuration concepts to new team members.
Collaborate and develop strong relationships with end user communities, customers and business partners.
Collaborate with Operational Leaders to focus on standardized best practice workflow processes and content to ensure alignment across all ministries, to create efficiencies, and to ensure optimal operational processes.
Coordinates code changes with appropriate vendor related to financial and business application issues.
Collaborates with Technical Team to identify and infrastructure related issues that have resulted in application issues.
Share industry best practices from vendors with Operational Leaders.
Demonstrates increasing technical knowledge of the assigned application including relationships of infrastructure and impact to user if unavailable.
Serves as a liaison between business operations and providers, internal information technology, system users and vendors working within the defined project objectives for issue and problem resolution.
Follows strict change management processes ensuring proper approval, testing, and validation of system changes.
Written documentation delivered to end users and leadership shows consistency and attentive review. Is a team player and able to proactively communicate issues and concepts to project leadership.
Associate periodically reviews and auto-corrects his/her skills, habits, work ethic, and behaviors and manages his/her work in an effective and agreeable way among peers. Associate is sensitive and aware of how others perceive them and take care to ensure smooth and effective working relationships and environments.
Proactively and independently troubleshoot and resolve moderate incidents and requests without direction.
Maintains high standards for quality of work for self and others. Provides oversight and feedback on team member design, configuration and deliverables.
Manages medium complexity projects/requests. Collaborates with team members as needed. Proactively evaluates all new release and functionality of applications.
Complete in a timely manner assigned courses within Healthstream, other electronic tracking tools for educational related material or attend presentations in person as assigned.
Ensure the services that he/she provides contribute to the successful accomplishment of the primary mission of the department.
Escalates when SLAs are breached or appropriate vendor action is not occurring.
May be required to travel to perform duties.
May be required to work additional hours as needed during critical problems.
Assist in preparation and conducting of continuing formal or informal training session for users and co-workers.
Identifies and seizes new opportunities, displays can-do attitude in good and bad times and steps up to handle tough issues.
Performs other duties as assigned.
Requirements:
Education/Skills
Associates or Bachelors degree preferred with a focus in healthcare, business, or information systems.
Ability to present complex data in meaningful method, i.e., charts, graphs
Ability to adjust to and implement change
Problem Solving skills
Multitasking skills
Work as a team member
Proficient in Microsoft applications including Word, Excel, and PowerPoint
Excellent customer service skills
Highly effective written and verbal communication and interpersonal skills to establish working relationships that foster optimal quality teamwork and education
Strong organizational skills in managing multiple priorities
Experience
3+ Years of experience
2+ years within healthcare, business, or information systems
Solves moderate incidents without direction
Develops new functionality for requests with little direction
Works in a team setting, sharing information and assisting other junior level team members
Possesses detailed healthcare knowledge and systems expertise
Makes decisions regarding own work on primarily routine cases
Works under minimal supervision, uses independent judgment requiring analysis of variable factors
Collaborates with senior team members to develop approaches and solutions
Mentors and may train team members within own functional or application
Licenses, Registrations, or Certifications
Associated certifications on area of focus, preferred
For Epic Analysts:
Certified or proficient in assigned Epic module (must be obtained within 6 months of employment date)
Certifications or Proficiencies must stay current by maintaining new version training
Work Type:
Full Time
Oncology Accounts Receivable Specialist
Collector job in Dallas, TX
Salary: $50,000+ depending on experience
Skills: Accounts Receivable, Medical Billing, Oncology Billing, Insurance Claims
About the Company / Opportunity:
A respected leader in the hospitals and health care sector is seeking a dedicated Oncology Accounts Receivable Specialist to join their team in Dallas, Texas. This is an exciting opportunity for an experienced billing professional with oncology expertise to support the financial health of a vital oncology service line. As part of an organization committed to patient care and operational excellence, you will play a critical role in ensuring accurate billing and effective patient communication.
Responsibilities:
Manage and prioritize daily accounts receivable tasks using workflow management tools.
Follow up on all oncology claims from initial billing through to final resolution with payers.
Identify and correct billing errors, and resubmit claims as necessary.
Review insurance Explanation of Benefits (EOB) and initiate appeals when required.
Respond promptly to payer and insurance agency documentation requests.
Post account adjustments based on third-party communications and contractual obligations.
Communicate with patients about account balances, payment collection, and payment plan arrangements.
Coordinate with the front desk to monitor patient schedules and payment arrangements.
Maintain and update patient records with correct information and manage returned mail.
Handle incoming calls from insurance carriers and patients regarding billing and payment inquiries.
Must-Have Skills:
High school diploma or equivalent required; further medical or business education preferred.
Experience in Urology and/or Oncology billing, including office-administered medications and infusion services.
Proficient knowledge of medical terminology, insurance plans, claims, and billing processes.
Strong organizational skills with the ability to manage multiple tasks and maintain attention to detail.
Excellent communication skills for working with patients and insurance companies.
Nice-to-Have Skills:
Experience with medical collections and oncology-specific coding.
Additional certification or coursework in medical billing or healthcare administration.
Prior experience working with electronic health records (EHR) or medical billing software.
Strong analytical skills for identifying billing discrepancies and resolving issues.
Ability to thrive in a fast-paced healthcare environment.
Account Representative
Collector job in Addison, TX
Overview: Account Representative
Temp-to-Hire | Fully Onsite (Addison) | M-F 8:30am-5:30pm | $27/hr+ DOE
We're seeking a proactive, sharp, and driven individual to join our team in a dynamic hybrid role that blends project coordination and account management. If you thrive in fast-paced environments, love wearing multiple hats, and want a role where no task is too small or too big, this is for you.
What You'll Do
Manage incoming client orders and coordinate details with factories, vendors, internal teams, and shipping partners
Act as a communication hub-collaborating internally and externally to keep projects moving
Provide client-facing support when needed
Maintain accurate records and handle client inquiries
Gradually transition into managing your own accounts and projects
What We're Looking For
2-4+ years of experience
A true go-getter with initiative-someone who wants to grow, not just "clock in and out"
Detail-oriented, adaptable, and proactive
Strong strategic thinking and problem-solving skills
Prior project ownership or project management experience preferred
Excellent organization and time-management abilities
Strong customer service and communication skills
Ability to build and maintain long-term client relationships
Comfortable with the duality of the role: no task is too small, and none too big
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future (TM)
Accounts Receivable Specialist
Collector job in Dallas, TX
Medical Claims Denial Management Specialist
Addison, TX
100% on-site - amazing company culture!
We are looking for a detail-oriented professional to review, analyze, and resolve denied or underpaid medical claims. The ideal candidate will have 2-4 years of experience in medical billing, claims processing, or denial management, strong knowledge of CPT/HCPCS, ICD-10, and insurance payer rules, and experience with EMR/EHR systems.
Key Responsibilities:
Review and resolve denied, underpaid, or rejected claims
Communicate with payers and maintain accurate documentation
Identify denial trends and recommend process improvements
Prepare and submit appeals
Monitor KPIs such as denial rate and appeal success rate
Skills:
Strong analytical and problem-solving abilities
Excellent verbal and written communication
Organized with the ability to manage multiple priorities
If you meet the above qualifications, please submit your resume *********************** or call **************.
Accounts Receivable Reconciliation Specialist
Collector job in Carrollton, TX
We are seeking an highly detail-oriented Accounts Receivable Reconciliation Specialist to support our financial operations in Carrollton, TX. This onsite role requires strong A/R reconciliation, advanced Excel skills, and in-depth experience with SAP, SAP FSCM, SAP Disputes, and Salesforce. The ideal candidate will ensure accurate billing, payment processing, and dispute resolution while collaborating closely with internal teams and customers.
Key Responsibilities
Collaborate with internal departments and customer organizations to ensure billing, statements, disputes, and returns meet customer expectations.
Conduct detailed customer payment analysis to determine appropriate actions for resolving disputed items.
Identify errors, correct billing documentation, and process final billing.
Assist in training and mentoring new personnel to ensure successful onboarding.
Review large and high-profile accounts to ensure accuracy and timely issue resolution.
Serve as a team-oriented resource for system-related inquiries and operational challenges.
Identify payment discrepancies and initiate the dispute resolution process with appropriate follow-up.
Maintain frequent communication with internal and external customers to resolve payment, dispute, and return issues.
Partner with Collections and Customer Service teams to ensure accurate application of customer credits.
Process requests for the return of customer credit balances promptly and accurately.
Generate and distribute operational reports to internal and external stakeholders.
Required Qualifications
Bachelor's degree in Business Administration, Accounting, Finance, or a related field, or an equivalent combination of education and experience.
Minimum 3+ years of B2B or B2G collections and dispute resolution experience.
At least 5 years of progressively responsible Accounts Receivable or related experience.
Intermediate to advanced Excel proficiency, including pivot tables, XLOOKUP/VLOOKUP, and formulas.
Strong A/R reconciliation skills and a solid understanding of general accounting principles.
Hands-on experience working with SAP, SAP FSCM, SAP Disputes, and Salesforce.
Exceptional analytical, mathematical, and organizational skills with a high attention to detail.
Strong interpersonal skills and the ability to communicate effectively in both verbal and written form.
Proven ability to problem-solve, resolve issues quickly, and escalate matters appropriately.
About BrickRed Systems:
BrickRed Systems is a global leader in next-generation technology, consulting, and business process service companies. We enable clients to navigate their digital transformation. BrickRed Systems delivers a range of consulting services to our clients across multiple industries around the world. Our practices employ highly skilled and experienced individuals with a client-centric passion for innovation and delivery excellence.
With ISO 27001 and ISO 9001 certification and over a decade of experience in managing the systems and workings of global enterprises, we harness the power of cognitive computing hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Accounts Receivable Specialist
Collector job in North Richland Hills, TX
📢 We're Hiring: Accounts Receivable Specialist
📍 North Richland Hills, TX (On-site)
🕒 Monday-Friday | 8:00 AM-5:00 PM
💵 $40,000-$50,000/year (DOE)
Ragle Inc. has been building quality infrastructure since 1993 across Texas, Indiana, Kentucky, and Illinois. While we specialize in heavy civil, highway, and bridge construction, our work also includes excavation, demolition, grading, and pipe installation. We take pride in delivering reliable, high-quality results on every project.
We're looking for a detail-oriented Accounts Receivable Specialist to join our finance team. This role is essential in supporting accurate invoicing, payment processing, financial reporting, and overall project financial health.
Key Responsibilities
• Manage daily AR activities: AR estimates, subcontractor pay apps, cash receipts & AR aging
• Prepare subcontractor waivers and ensure compliance
• Track and report days worked per project
• Submit invoices and payments through DMS
• Prepare monthly Prompt Payment Certificates
• Support project closeout and financial reconciliation
• Assist with daily finance operations as needed
Qualifications
• 2+ years of Accounts Receivable experience (construction preferred)
• Bachelor's in Accounting, Finance, Business, or related field (preferred)
• Advanced Excel skills (VLOOKUP/XLOOKUP, SUMIFS)
• Strong attention to detail & organization
• Ability to work in a fast-paced environment and meet deadlines
• Proactive problem-solving skills
Compensation & Benefits
• Salary: $40,000-$50,000 (DOE)
• Medical, dental, and vision insurance
• Life insurance
• Paid time off
• 401(k) with company match
Additional Information
• Fully in-office role (no remote/hybrid available)
• Visa sponsorship not available
• Ragle Inc. is an Equal Opportunity Employer and participates in E-Verify
RCM Coordinator - Billing & Payor Relations
Collector job in Dallas, TX
Are you looking for a purpose-driven career? At Metrocare, we serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying.
Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities. In addition to behavioral health care, Metrocare provides primary care centers for adults and children, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Alongside clinical care, researchers and teachers from Metrocare's Altshuler Center for Education & Research are advancing mental health beyond Dallas County while providing critical workforce to the state.
:
GENERAL DESCRIPTION:
The mission of Metrocare Services is to serve our neighbors with developmental or mental health challenges by helping them find lives that are meaningful and satisfying. We are an agency committed to quality gender-responsive, trauma-informed care to individuals experiencing serious mental illness, development disabilities, and co-occurring disorders. Metrocare programs focus on the issues that matter most in the lives of the children, families and adults we serve.
The RCM Coordinator - Billing & Payor Relations plays a vital role in the financial health of the organization by ensuring accurate and timely submission of claims to Medicaid, Medicare, and commercial payors. This position supports the revenue cycle by managing billing workflows, resolving claim issues, and maintaining compliance with payer-specific requirements. The coordinator works across multiple service lines including behavioral health, primary care, IDD, ABA therapy, and other specialized programs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions listed here are representative of those that must be met to successfully perform the job.
Prepare and submit clean claims to government and commercial payors for all service lines.
Monitor claim status and follow up on unpaid or rejected claims to ensure timely resolution.
Analyze and resolve denials, rejections, and underpayments by coordinating with internal departments and payors.
Ensure proper coding, documentation, and authorization are in place prior to claim submission.
Maintain up-to-date knowledge of payer guidelines, billing regulations, and reimbursement policies.
Track and report denial trends, identify root causes, and recommend process improvements.
Document all billing activities, correspondence, and resolution steps in the billing system.
Provide regular reporting to management on claim performance and payer behavior.
Collaborate with RCM team members to ensure revenue integrity and compliance.
Performs other duties as assigned.
COMPETENCIES
The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job.
Conducts job responsibilities in accordance with the ethical standards of conduct, state contract, appropriate professional standards and applicable state/federal laws.
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
Working knowledge of 837/835 transaction files and clearinghouse operations.
Experience with denial management platforms or analytics dashboards (e.g., Waystar, Availity, Change Healthcare).
Ability to translate complex reimbursement data into actionable insights for leadership.
Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills.
Strong understanding of medical billing and claims processing for Medicaid, Medicare, and commercial payors.
Knowledge of ICD-10, CPT, HCPCS codes, and modifier usage.
Analytical and problem-solving skills with attention to detail.
Effective verbal and written communication skills.
Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
High level of professionalism, accuracy, and confidentiality.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and billing software systems.
QUALIFICATIONS
Required Education, Experience, Licenses, and Certifications
Required: High school diploma or GED; at least 5 years of experience in medical billing, claims processing, or revenue cycle management.
Preferred: Associate's degree in healthcare administration, business, or related field; experience in billing wand knowledge of Community Center Services; knowledge of ICD-10, CPT, HCPCS, and modifier usage; familiarity with Medicaid, Medicare, and commercial insurance requirements.
A bachelor's degree will be accepted in place of experience.
Preferred Education, Experience, Licenses, and Certifications
DRIVING REQUIRED:
No
WORK LOCATION:
This role is remote except for 6 weeks of onsite training and monthly meetings.
MATHEMATICAL SKILLS
Basic math skills required.
Ability to work with reports and numbers & Ability to calculate moderately complex figures and amounts to accurately report activities and budgets.
REASONING ABILITY
Ability to apply common sense understanding to carry out simple one or two-step instructions.
Strong reasoning and problem-solving skills with the ability to make informed decisions in a dynamic and client-centered environment.
COMPUTER SKILLS
Use computer, printer, and software programs necessary to the position (i.e., Word, Excel, Outlook, and PowerPoint).
Ability to utilize Internet for resources.
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the incumbent is regularly required to talk and hear, use hands and fingers to operate a computer and telephone.
Due to the multi-site responsibilities of this position the incumbent must be able to carry equipment and supplies.
Demand-Frequency
Sitting-Occasional
Walking-Occasional
Standing-Occasional
Lifting (Up to 15 pounds)-Occasional
Lifting (Up to 25 pounds)-Occasional
Lifting (Up to 50 pounds)-Occasional
Travel-Frequency
In county travel may be required-N/A
Overnight travel required-N/A
NOTICE ON POSITIONS THAT REQUIRE TRAVEL TO/FROM VARIOUS WORKSITES
Positions that are “community-based,” in whole or part, require the incumbent to travel between various worksites within his/her workday/workweek. The incumbent is required to have reliable transportation that can facilitate this requirement. The incumbent is further required to meet the criteria for insurability by the Center's risk management facilitator; and produce proof of minimal auto liability coverage when applicable. Failure to meet these terms may result in disciplinary action up to and including termination of employment, contract or other status with Metrocare.
Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. If licensed in another state, must obtain Texas Driver License within three (3) months of employment.
Liability insurance required if employee will operate personal vehicle on Center property or for Center business. Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business. Must have an acceptable driving record.
WORK ENVIRONMENT
The work environment describe here is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions.
Employees in this role are expected to maintain composure under pressure, exercise sound judgment, and follow established protocols to ensure a safe and secure work environment. Ongoing training in crisis intervention, de-escalation techniques, and workplace safety is provided. Additionally, employees have access to resources such as the Employee Assistance Program (EAP), Telehealth Counseling, and Supportive Management.
Remote Work Eligible - May work remotely for documentation and administrative tasks, through some in-person meetings or fieldwork is required.
DISCLAIMER
This is a record of major aspects of the job but is not an all-inclusive job contract. Dallas Metrocare Services maintains its status as an “at-will” employer and nothing in this job description shall be interpreted to guarantee employment for any length of time. Additional tasks may be assigned as deemed necessary by the immediate supervisor. The position's status conforms to the Fair Labor Standards Act of 1939 as amended, and the employee has agreed to the standards methods of compensation in compliance with Center's procedures and Federal Law.
Benefits Information and Perks:
Metrocare couldn't have a great employee-first culture without great benefits. That's why we offer a competitive salary, exceptional training, and an outstanding benefits package:
Medical/Dental/Vision
Paid Time Off
Paid Holidays
Employee Assistance Program
Retirement Plan, including employer matching
Health Savings Account, including employer matching
Professional Development allowance up to $2000 per year
Bilingual Stipend - 6% of the base salary
Many other benefits
Equal Employment Opportunity/Affirmative Action Employer
Tobacco-Free Facilities - Metrocare is committed to promoting the health, well-being, and safety of Metrocare team members, guests, and individuals and families we serve while on the facility campuses. Therefore, Metrocare facilities and grounds are tobacco-free.
No Recruitment Agencies Please
Auto-ApplyBilling Coordinator
Collector job in Addison, TX
The Billing Coordinator responsibilities include but are not limited to running reports, compiling month-end data, checking customer guidelines, copying, printing and scanning documents, and interacting with and providing exceptional service to our internal and external clients.
Your Responsibilities:
* Charging the association property accounts assessments (monthly, semi-annually, quarterly, and/or annually)
* Processing monthly, semi-annual, quarterly, and annual billing
* Reporting and compilation of month-end data
* Charging late and collection fees and processing delinquency/collection letters
* Partnering with community managers to move accounts through the collection process
* Charging the property accounts for both management company fees and attorney's fees
* Recording and processing bankruptcies for property accounts
* Charging violation fines for property accounts
* Charging miscellaneous account fees (e.g., work-orders, resident key fobs, etc.)
* Verifying that statuses of delinquent accounts are updated monthly
* Updating owner billing addresses and related information
* Monitor and reply to billing and collections email requests
* Researching posting issues
* Processing adjustments on owner's accounts
* Processing billing and collections tasks for on-boarding and terminating properties
* Other duties as assigned
Skills and Qualifications:
* Education/Training: High school diploma or equivalent. 2 to 3 years experience in an office environment performing similar tasks preferred. Experience in property management industry a plus.
* Experience/Knowledge/Abilities: Proficient in Microsoft Office. Excellent communication skills. Strong working knowledge of customer service principles and practices ability to perform with minimum supervision and make decisions independently. Ability to multi-task, effectively prioritize workload, meet hard and fast deadline. Must be a team player. Must possess strong analytical skills. Detail-oriented with multiple tasks, information organization.
What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $21 / hour
Disclaimer:
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.
#LI-SC1
#I-CO1
Coordinator II Billing
Collector job in Denton, TX
Job Description
Principle Duties and Responsibilities:
Invoicing of completed work to customer - Accurate and efficient review of all work documents and submitted billing in preparation of customer invoices. Invoice creation in Vista following all established guidelines, procedures and required approvals. Timely submission of all invoices to customer via customer portal or email transmission. Resolve in a timely manner any issues or rejected invoice submissions. Follow up with customers and on unpaid aging invoices.
Skills and Requirements:
Attention to details, ability to consistently follow billing procedures.
Intermediate MS office skills, Excel (V-Lookup, Pivot Tables) and Outlook.
Keyboarding, 10 key preferred
Business communications skills in interactions with other billing staff, operations, and customers
Organization skills related to document retention, audit controls compliance
Basic problem-solving skills to assist with reviewing, assessing, and resolving any issues
Self-Starter/Motivated
Detail oriented
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Third Party Agency Notice:
Primoris will not accept any unsolicited resumes from any third-party recruiting agencies either domestic or international. Primoris nor its subsidiaries will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency representative or agency consultant unless your firm is an approved vendor partner with a current executed agreement.
Billing Coordinator
Collector job in Fort Worth, TX
Whitley Penn, a leading CPA and Consulting firm, is looking for a Billing Coordinator to join our team. The Billing Coordinator will play a key role in processing executive billings while ensuring accuracy, timeliness, and high-quality output. The ideal candidate is a self-starter and team player who can communicate effectively with clients and professionals at all levels. This position requires strong attention to detail and the ability to thrive in a fast-paced professional environment.
JOB DETAILS:
Title: Billing Coordinator
Classification: Full-time; Non-exempt
Department: Revenue and Practice Management (RPM)
Location: Fort Worth
Office Expectations/Hours: In-office position; general work schedule is Monday-Friday, 8am to 5pm with overtime, as needed.
How We Work
Whitley Penn has become one of the region's most distinguished and fastest growing public accounting firms by providing exceptional service that reaches far beyond traditional accounting. We believe in working in collaborative teams with an emphasis on open-door policy and encouraging entrepreneurial thinking. We learn, innovate, and succeed by sharing knowledge, embracing diversity, and working together. We are all part of the same family and each person matters. We are more than just a job.
How Will You Make an Impact?
Process executive billings accurately and meet departmental deadlines
Reconcile billing, work-in-process (WIP), and accounts receivable
Maintain accurate and up-to-date client records
Draft internal and external correspondence as needed
Support weekly and monthly reporting requirements
Manage large projects as assigned to meet department needs
Collaborate with team members to maintain client database
Assist with data entry and other administrative tasks as required
How Will You Get Here?
3-4 years of combined billing and administrative experience
Prior professional service billing a plus
High degree of efficiency with Microsoft Word and Excel
Excellent verbal and written communication skills
Possess strong organizational skills with exceptional attention to detail and follow-through
Strong time management skills and ability to manage multiple tasks
Must be flexible and able to prioritize duties in response to demands of the day-to-day activities of the department
Possess a positive attitude and outlook in a fast-paced environment
Ability to communicate effectively with individuals at all levels of the organization
Must be able to work independently as well as in a collaborative team environment
Capable of maintaining strict confidentiality
Ability to work overtime as workload requires.
Why Should You Apply?
Firm Paid Medical Insurance (Free Employee Only Coverage on 2 of 3 plans)
Voluntary Dental and Vision Insurance
17 Annual Firm holidays, with extended breaks around July 4
th
and year end
Generous PTO for Non-Exempt Team Members
Paid Maternity and Parental Leave
401(k) with Profit Sharing
Discretionary Bonus Program
Health & Wellness Program
Pet Insurance
Whitley Penn is proud to be an equal opportunity workplace. We recruit, employ, train, compensate, and promote without regard to on age, race, creed, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other basis protected by applicable federal, state, or local law. Whitley Penn is a participant in E-Verify please follow the link to review disclosure notifications: ********************************************************************** All employment is decided on the basis of qualifications, merit, and business need.
Mortgage Collections Specialist, Irving TX
Collector job in Irving, TX
Mortgage Collections Specialist
Agility 360 is searching for experienced Collections Specialist that have prior Mortgage Industry experience for a contract to permanent role with our client in the DFW area. This position will be on-site in Irving, TX.
JOB SUMMARY
The Mortgage Collections Specialist (MCS) will review accounts for recent activity and changes, ask probing questions to establish the borrower's ability to pay the debt, understand payment inquiries, and take steps to resolve the matter. The MCS will need to use their ability to multitask by typing notes simultaneously while speaking to borrowers. To ensure success, the MCS will need to be up to date with laws, regulations, policies, and procedures related to debt collection in the Mortgage industry. Required position training and certifications are provided to the employee.
ESSENTIAL JOB FUNCTIONS
Customer Communication -Making outbound collections calls in a professional manner while keeping and improving customer relations
Discuss account details, answer borrower questions, and confirm contact information (payment amount, escrow changes, etc.)
Collecting payments- efficiently provide all payment options to customers- Mail, Pay by Phone, web payments
Identify financial hardships attributing to account delinquency and take proper action to aid the borrower.
Negotiate payment plans as needed
Provide prompt follow-up on payment arrangements
Mail correspondence to encourage payment of delinquent accounts
Make monthly outbound skip trace calls
Maintain a record of contacts and attempted contacts as well as details of conversations and arrangements in the required systems.
Achieve daily call goals and phone availability
Responsible for meeting legal requirements and following internal policies
Respond to emails in a sensible professional manner
Adhere to federal and state debt collection laws and regulations
EDUCATION / EXPERIENCE REQUIREMENTS
Customer/Client Focus- must have excellent Active Listening skills
Problem Solving/Critical thinking skills
Time Management-Capability to multitask in a fast-paced environment
Clear and Concise professional communication- Written and Verbal, Resilient with impolite clients
Outstanding phone etiquette
Teamwork Orientation- but the ability to work successfully on own initiative
Strong typing and organizational skills.
Familiar with the Fair Debt Collection Practices Act (FDCPA) and other laws governing debt collection practices
Negotiating skills
High school diploma or equivalent required
Proficient Computer skills and knowledge of Microsoft Office and Google applications required
Customer service experience preferred
Prior experience in debt collection preferred
Mortgage banking experience preferred
Telecommunication experience preferred
Details
Contract to Permanent Role with a Growing Company
Location: On site in Irving, TX
Pay Rate: $22 - $26 an hour (based on experience)
Employment consideration is contingent on passing a background check
Must be able to work one/two weekend shifts a month (8am -12pm cst)
Collections Specialist (Credit Manager)
Collector job in Dallas, TX
Dallas, TX, USAtlanta, GA, USWashington DC, DC, USChicago, IL, USKansas City, MO, US Nov 26, 2025 **Dentons US LLP is currently recruiting for a Collections Specialist (Credit Manager). The Collections Specialist will communicate directly with key personnel within the Firm and our clients and their organizations to identify issues and promote solution-based problem solving. This position reports to the DUS Senior Credit Manager and communicates regularly with the Firm's management team.**
**Responsibilities**
+ Manages the Firm's collection processes/account maintenance at a regional level.
+ Provide excellent and thoughtful client service to hundreds of Firm clients.
+ Works closely with the Firm's billing attorneys and professional staff to bring resolution to the Firm's most sensitive and complicated collection issues.
+ Is in direct contact with the Firm's clients, including their highest level of management.
+ Act as a resource to Client Services Managers.
+ Other duties as may be assigned to fully meet the requirements of the position.
**Experience & Qualifications**
+ Bachelor Degree or equivalent experience required.
+ Preferred background includes interaction with senior management personnel.
+ Business collection or law firm experience would be a plus.
+ Expertise with Elite Enterprise, 3E, Aderant, EHUB preferred.
+ Expertise with ARCS recommended.
+ Ability to build solid working relationships with Firm professionals while accomplishing the Firm's financial goals.
+ Must demonstrate the strong problem solving, interpersonal and analytical skills necessary to unravel complicated accounts and issues.
**Salary**
Chicago Only DOE: $95,840 - $119,800
Washington, DC Only DOE: $99,680 - $124,600
Dentons US LLP offers a competitive salary and benefits package including medical, dental, vision, 401k, profit sharing, short-term/long-term disability, life insurance, tuition reimbursement, paid time off, paid holidays and discretionary bonuses.
_Dentons US LLP is an Equal Opportunity Employer - Disability/Vet. Pursuant to local ordinances, we will consider for employment qualified applicants with arrest and conviction records._
_If you need any assistance seeking a job opportunity at Dentons US, LLP, or if you need reasonable accommodation with the application process, please call our Talent Acquisition Specialist at *************** or contact us at *************************************._
**About Dentons**
Redefining possibilities. Together, everywhere. For more information visit ***************
**Nearest Major Market:** Dallas
**Nearest Secondary Market:** Fort Worth
Collections Specialist
Collector job in Dallas, TX
Collections Specialist Department: Accounting Reports To: Director of Credit FLSA Status: Non-Exempt Updated: April 2023
Company: Symbiotic Services (Recruiting on behalf of our client)
Symbiotic Services is seeking a Collections Specialist to join our client's Accounting team. This role will focus on providing excellent customer service while managing and resolving overdue accounts receivable. You will play a key part in identifying, following up on, and resolving unpaid balances.
Key Responsibilities
Monitor accounts receivable and identify overdue accounts.
Maintain records of all communications and payment collections.
Contact delinquent customers to recover debts.
Escalate complex or unresolved accounts internally.
Prepare reports on write-offs, potential bad debt, and risk indicators.
Address and resolve invoicing issues and customer complaints.
Investigate and resolve chargebacks and short payments.
Provide regular updates on account status and repayment progress.
Collaborate with customer service to clear pending credit memos.
Cross-train and provide backup support for credit and A/R functions.
Qualifications
3-5 years of experience in collections or related roles.
Strong stress management, patience, and problem-solving skills.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
Excellent interpersonal, organizational, and communication skills.
Familiarity with FDCPA and other relevant collections laws.
Ability to take timely and strategic actions to minimize risks and maximize recoveries.
Compliance with company policies and applicable legal regulations.
Collections Specialist
Collector job in Dallas, TX
Camden Homes and CooperZadeh Management are vertically integrated, privately-owned companies dedicated to providing housing solutions for the American workforce. With over 20 years of experience, we strive to transform lives one home at a time. Our mission is to help fulfill the American dream of home ownership by building quality homes that are available for sale or rent at affordable prices. We firmly believe that our people are fundamental to our success, which is why we embrace and uphold our six core values: Teamwork makes the dream work, Go all-in, Always do the right thing, Sweat the small stuff, Create happy energy, and Deliver "wow".
As a Collections Specialist, you will play a vital role in managing rent collection activities throughout the entire life cycle, including handling past-due balances from previous residents. The first five days of a late rent payment are crucial for helping residents get back on track. From day one, you will diligently follow all necessary steps and procedures, executing them with care and precision. Your focus will be on ensuring that all rent collection efforts are carried out accurately, promptly, and proactively, particularly with residents who have delinquent rent payments or other outstanding charges.
Do you possess exceptional attention to detail and excellent time management skills? Are you a confident communicator comfortable making calls and navigating challenging conversations? Do you take pride in efficiently managing your inbox and excel at ‘help me help you' discussions? If so, this is an excellent opportunity to leverage those strengths.
Responsibilities
Deliver outstanding customer service with urgency, empathy, and professionalism.
Drive collections performance to meet and exceed company goals.
Consistently meet and surpass team performance metrics.
Make daily rent collection calls and conduct follow-ups as needed to secure timely payments.
Communicate with a sense of urgency that motivates residents to fulfill their rent obligations.
Review final account statements thoroughly before submission to third-party collection agencies.
Conduct difficult financial conversations with residents professionally and empathically while maintaining a collection-focused approach.
Issue Notice-to-Vacate letters promptly to delinquent residents in accordance with policy.
Follow up diligently on delinquencies to minimize outstanding balances.
Stay current and compliant with state-specific regulations concerning rent collection and eviction processes.
Assist residents by explaining ledger details, including late fees and other charges.
Conduct all business in strict accordance with company policies, procedures, and relevant state and federal laws.
Perform additional duties and responsibilities as assigned.
Requirements
Bachelor's degree preferred or an equivalent combination of relevant work experience.
Bilingual abilities are highly desirable.
Ability to thrive in a fast-paced, highly regulated environment.
Quick learner with the ability to master new software and produce timely, accurate reports.
Capable of working independently as well as collaboratively within a team.
Strong written and verbal communication skills, executed professionally.
Passionate about customer service and committed to achieving goals.
Comprehensive knowledge of and compliance with Fair Housing laws at all times.
Benefits
Competitive compensation
Comprehensive health insurance including vision, dental, and life coverage
Short-term and long-term disability insurance
Unlimited paid time off (PTO)
Access to an on-site gym
A positive and supportive work environment
*After completing the Application Form, please proceed to complete the Candidate Survey to continue with the hiring process. You must complete the Candidate Survey to move forward to the next step.
We are proud to be an equal opportunity employer. Camden Homes and CooperZadeh Management highly values and welcomes diversity, believing it enriches the communities we live and work in. We do not discriminate in our hiring process.
Location: Dallas, TX
Camden Homes and CooperZadeh Management are committed to fostering an inclusive and diverse workplace, free from discrimination based on race, ethnicity, national origin, sex, sexual orientation, gender identity, age, disability, religion, or any other characteristic protected by law.
Auto-ApplyCollection Specialist
Collector job in Fort Worth, TX
We are seeking a results -driven Collections Specialist with experience in the construction industry. This role will focus primarily on collecting outstanding payments, reducing aging receivables, managing liens rights, and strengthening cash flow. The ideal candidate is proactive, persistent, and skilled in building strong client relationships while upholding company payment policies.
Key Responsibilities
Proactively manage collections for all customer accounts to ensure timely payments.
Monitor and actively reduce AR aging, escalate delinquent accounts as needed.
Follow up on outstanding invoices via phone and email with professionalism and urgency.
Work with project managers and clients to resolve billing disputes or payment delays.
Track and manage lien waivers, preliminary notices, retainage, and conditional/unconditional releases.
Coordinate and submit payment applications as needed to support collections.
Maintain accurate AR records, document collection activities, and note customer communication.
Negotiate payment plans when necessary while aligning with company policies.
Prepare and present weekly collections reports to management.
Assist with month -end closing activities relating to AR balances.
Ensure compliance with state lien laws and contract payment terms.
Requirements
1+ years of collections or accounts receivable experience in the construction industry required.
Strong understanding of lien rights, retainage, and progress payments.
Familiarity with construction contracts and payment terms.
Experience with Textura, GC Pay, or similar platforms.
Experience with Sage is a plus.
Excellent communication and negotiation skills.
Ability to handle difficult collection conversations professionally.
Highly organized and able to manage priorities to drive results.
Proficient in Microsoft Excel and AR tracking tools.
Preferred Skills
Experience resolving payment disputes and short -pays.
Familiarity working with general contractors and subcontractors.
Understanding of job costing and progress billing.
Experience with prevailing wage or certified payroll (a plus).
Benefits
401(k) matching
Health insurance
Paid time off
Paid sick time
Collections Specialist - Onsite
Collector job in Westlake, TX
This class is slated to start on January 21st, 2026!
About defi SOLUTIONS:
defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customer lending processes with proven, scalable performance.
Learn more at defisolutions.com and follow us on LinkedIn.
What's in it for you?
Stable Pay: Hourly rate with no sales quotas. ($20/hr + extra for late shifts and Saturdays.)
Paid Training: Get set up for success from day one
Generous PTO and Paid Holidays
Education Support: Tuition reimbursement available
Day-One Benefits: Health, dental, and vision coverage start immediately
Career Growth: Strong focus on internal promotions
About the Role: As a Collections Specialist, you'll support our automotive finance clients in a fast-paced, high-volume contact center. You'll handle customer service and soft collections tasks, helping meet financial goals for top lenders. We're looking for proactive team players who live our values: Get it Done, Win as a Team, Better Every Day, and Do it with Passion.
Duties and Responsibilities:
Handle Customer Service Tasks: Payments, due dates, payoffs, and account updates.
Process ACH Requests and provide payoff quotes
Perform soft collections: (1-45 days past due) and set up repayment plans
Use Skip Tracing tools to locate and update customer information
Metrics for Success:
Quality: 90% + customer interaction score
Adherence: 92% + to scheduled shifts and breaks
Efficiency: Average handle time under 400 seconds
Required Qualifications: (Applicants without these qualifications will not be considered)
High School Diploma or GED
Experience in a High-Volume Contact Center: At least one (1) year of experience in a high-volume call center
State Licensing Covered: We handle and fully cover all required collections licensing across multiple states - no cost to you.
Affirmative Action/EEO statement: defi SOLUTIONS is an Equal Opportunity employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.
Auto-Apply