What does a communications program manager do?
Communications program managers develop procedures, programs, and installation plans to accomplish housing privatization tasks and create and send email newsletters and many more electronic updates for online subscribers and chapter supporters. These professionals also keep individual case files, prepare records for grant reports, and monitor community service houses. Besides preparing billing documents, a communications program manager also facilitates communications between different departments for excellent customer support services. They develop and refine operational methodologies, QACC quality standards, and related documents.
Communications program manager responsibilities
Here are examples of responsibilities from real communications program manager resumes:
- Manage and overseen housing operations, administration of HUD programs, supervise maintenance and/or improvements of residential properties.
- Implement process improvements and Medicare department reorganization that establish a foundation for improve member outcomes and satisfaction and increase product margins.
- Develop and facilitate clinic QA visit process.
- Include supporting beta and QA testing, authoring/reviewing product specifications, training and localization documentation.
Communications program manager skills and personality traits
We calculated that 11% of Communications Program Managers are proficient in Project Management, Program Management, and PowerPoint. They’re also known for soft skills such as Managerial skills, Analytical skills, and Time-management skills.
We break down the percentage of Communications Program Managers that have these skills listed on their resume here:
- Project Management, 11%
Provided project management support throughout plan design process.
- Program Management, 7%
Maintained coherency and consistency in overall HVS program management and maintenance.
- PowerPoint, 5%
Developed curriculum for basic computers, Internet, MS Word, MS Excel and MS PowerPoint 2007.
- Public Health, 5%
Researched and analyzed multiple subjects including restorative justice, human trafficking, and elder abuse as public health issues.
- Website Content, 4%
Serve as member of Executive Communication Committee responsible for department's press releases, event planning and website content.
- HR, 4%
Created concept and vision for an HR newsletter, which I've produced and delivered for the past six months.
Most communications program managers use their skills in "project management," "program management," and "powerpoint" to do their jobs. You can find more detail on essential communications program manager responsibilities here:
Managerial skills. The most essential soft skill for a communications program manager to carry out their responsibilities is managerial skills. This skill is important for the role because "social and community service managers spend much of their time administering budgets and responding to a variety of issues." Additionally, a communications program manager resume shows how their duties depend on managerial skills: "directed the rehabilitation, managerial, and administrative aspects of a substance abuse program. "
Analytical skills. Another soft skill that's essential for fulfilling communications program manager duties is analytical skills. The role rewards competence in this skill because "social and community service managers need to understand and evaluate data in order to provide strategic guidance to their organization." According to a communications program manager resume, here's how communications program managers can utilize analytical skills in their job responsibilities: "program management for telecommunications, contact center, converged voice and data networks, unified communications solutions worldwide. "
Time-management skills. This is an important skill for communications program managers to perform their duties. For an example of how communications program manager responsibilities depend on this skill, consider that "social and community service managers must prioritize and handle numerous tasks, often in a short timeframe." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of a communications program manager: "create project plans, track progress of overall program, execute program on time and on budget with highest customer satisfaction. ".
Problem-solving skills. communications program manager responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "social and community service managers must be able to address client, staff, and agency-related issues." This resume example shows what communications program managers do with problem-solving skills on a typical day: "worked directly with clients for sales and problem resolution coordinated with city and state government agencies. "
Communication skills. Another common skill required for communications program manager responsibilities is "communication skills." This skill comes up in the duties of communications program managers all the time, as "social and community service managers must be able to speak and write clearly." An excerpt from a real communications program manager resume shows how this skill is central to what a communications program manager does: "key emphasis in infrastructure, management, billing and telecommunications, vendor/contractor and program management. "
The three companies that hire the most communications program managers are:
Compare different communications program managers
Communications program manager vs. Public information officer
The primary job of a public information officer involves the promotion of a positive public image on social media. Public information officers offer significant information during a crisis. They collect facts and distribute them to the media and organize special events like awards ceremonies. Typically, they work for large organizations and government agencies. They maintain their online presence that can be part of the duties of public information. Also, they can work for long hours on an irregular schedule, especially when the incidents or situations affect the organization.
There are some key differences in the responsibilities of each position. For example, communications program manager responsibilities require skills like "project management," "program management," "website content," and "hr." Meanwhile a typical public information officer has skills in areas such as "web content," "press conferences," "emergency operations," and "crisis communications." This difference in skills reveals the differences in what each career does.
Public information officers tend to make the most money working in the professional industry, where they earn an average salary of $65,730. In contrast, communications program managers make the biggest average salary, $86,219, in the technology industry.On average, public information officers reach lower levels of education than communications program managers. Public information officers are 5.8% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Communications program manager vs. Manager of corporate communications
A manager of corporate communications is primarily responsible for overseeing the external and internal communications in a company, ensuring everything is running smoothly. They are also responsible for managing marketing communications and public relations, and even developing various marketing content. There are also instances where they must handle a company's social media platforms, review communication materials, and provide progress reports of different projects and programs. Furthermore, as a manager, it is essential to lead and encourage team members, all while implementing the company's policies and regulations.
Each career also uses different skills, according to real communications program manager resumes. While communications program manager responsibilities can utilize skills like "program management," "public health," "hr," and "graphic design," managers of corporate communications use skills like "corporate communications," "crisis communications," "external audiences," and "communications programs."
Managers of corporate communications may earn a lower salary than communications program managers, but managers of corporate communications earn the most pay in the manufacturing industry with an average salary of $104,720. On the other hand, communications program managers receive higher pay in the technology industry, where they earn an average salary of $86,219.Average education levels between the two professions vary. Managers of corporate communications tend to reach lower levels of education than communications program managers. In fact, they're 5.5% less likely to graduate with a Master's Degree and 0.1% less likely to earn a Doctoral Degree.Communications program manager vs. Program director
Program directors are employees who oversee all aspects of a specific program in the company. They usually work in nonprofit organizations or are assigned to a department doing corporate social responsibility activities. Program directors ensure that the program is in line with the company's goals. They also ensure that the resources assigned to the program are properly managed and that all finances are accounted for. They create strategies to ensure the success of the program and communicate these to everyone involved. They lead the implementation and evaluation of the program.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a communications program manager is likely to be skilled in "project management," "powerpoint," "public health," and "website content," while a typical program director is skilled in "oversight," "patients," "customer service," and "client facing."
Program directors earn the highest salary when working in the technology industry, where they receive an average salary of $118,191. Comparatively, communications program managers have the highest earning potential in the technology industry, with an average salary of $86,219.program directors typically earn similar educational levels compared to communications program managers. Specifically, they're 2.1% more likely to graduate with a Master's Degree, and 1.9% more likely to earn a Doctoral Degree.Communications program manager vs. Assistant director, communications
An assistant communications director is responsible for managing the communicative operations across the company, handling the dissemination of information among employees, and releasing management announcements to media platforms. Assistant communications directors draft project techniques and strategies, as well as monitoring social media contents and press releases. They also identify business opportunities by analyzing recent trends that would generate more revenue resources and increase the company's profits. An assistant communications director must have excellent communication and organizational skills, especially in assessing business information to prevent miscommunications and negative publications.
Types of communications program manager
Updated January 8, 2025
