Grade: 2
Reporting to : Program Director
Department: Green and Healthy Homes
Scope : Responsible for the coordination and provision of the agency’s housing rehabilitation programs and various construction and community development initiatives. Management functions include providing program staff with applicable tools, policy supports, service targets and resources to achieve the program goals. Also responsible for maintaining communication with external partners including subcontractors, local governments and funders.
Essential Functions
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Administer, with the assistance of the Director, housing rehabilitation programs and various construction and community development initiatives to be implemented by the agency, either independently or in conjunction with public or private partners.
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Work in conjunction with development partners including construction services, architectural and engineering, title companies, surveyors, and related professionals.
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Manage the development and implementation of contracts and grants to include program goals, service methods, implementation design, periodic reviews of activities and progress towards goals, modification of program plans, expenditure of grant funds, reporting to funding sources, and evaluation of activities.
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Conduct, with the assistance of agency planning staff, periodic assessments of the needs of low-income communities, the availability of services in those communities, and gaps in the service delivery system; and subsequently, recommend the means through which the agency can improve services for these communities.
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Develop and sustain relationships with members of the community including public officials, representatives of other community-based organizations, and consumers towards developing cooperative relationships, designing appropriate programs, and impacting the community at large.
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Remain abreast of programmatic requirements including client eligibility standards, federal funding guidelines, state construction and environmental codes and other regulations as are required by local funding sources.
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Provide day-to-day supervision and direction to assigned staff including but not limited to: scheduling staff; evaluating staff performance; evaluating staff development needs and aiding in determining appropriate training or coaching; and resolving staff conflicts.
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Serve as the first point of contact for escalated issues and for clients requiring a higher degree of expertise or discretion to resolve their specific issues.
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Maintain proper client file documentation and utilize agency database to comply with funding requirements.
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Continuously monitor client and contractor files and data entry in accordance with agency and funding compliance requirements.
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Prepare statistical and narrative programmatic reports for internal agency use and external funding sources in a timely and accurate manner. This may include participation in the preparation of proposals to private and public funding agencies and the development and implementation of methods through which to collect program data including file maintenance.