What does a computer operations manager do?
Computer operations manager responsibilities
Here are examples of responsibilities from real computer operations manager resumes:
- Manage job scheduling, forms management, JCL changes and problem solving
- Manage LAN/WAN infrastructure, server systems, VoIP systems, security implementations.
- Manage conversion to desktop computers on (WAN/LAN) along with Novell and NT servers.
- Manage the paths between the JES2 nodes join in a network so that work moves from one place to another.
- Manage software updates, perform maintenance, and troubleshot problematic workstations.
- Manage personnel and infrastructure responsible for ensuring systems, applications and network availability.
- Convert all UNIX systems to Linux.
- Team responsible for nightly batch processing on IBM mainframes and weekend IPL's.
- Analyze system performance to determine data quality and to isolate and troubleshoot system software and hardware failures.
- Assist in conversion of retail POS system from AS400 to PC, increasing efficiency and reducing costs.
- Perform MVS system commands and JES2 to monitor and control system, initiate jobs stream, work with JCL.
- Install all computer equipment including POS network, computer services hub and network, and phone, data and fax integration.
- Update new IP address in the DNS table.
- Develop SQL reports for DB2.
- Create lessons in reading and mathematics for students.
Computer operations manager skills and personality traits
We calculated that 10% of Computer Operations Managers are proficient in Customer Service, Mainframe, and CAD. They’re also known for soft skills such as Management skills, Time-management skills, and Problem-solving skills.
We break down the percentage of Computer Operations Managers that have these skills listed on their resume here:
- Customer Service, 10%
Created, published and updated on-line documentation and other information for technical and customer service resolutions.
- Mainframe, 8%
Improved automated alerting systems, auto-paging, auto-ticketing systems, mainframe monitoring and automation including fail-safe measures for auto-mated processes.
- CAD, 6%
Prepared contract documents and coordinate between disciplines and advising on highly complex CAD system administrative matters.
- Production Control, 5%
Trained computer operators and production control specialists on system peripherals, network monitoring and software products.
- Computer System, 5%
Maintain integrity of inventory by successfully tracking placement of computer systems, replacement parts, and installation of new equipment.
- Payroll, 5%
Developed an automated payroll tax recording and calculating system.
Most computer operations managers use their skills in "customer service," "mainframe," and "cad" to do their jobs. You can find more detail on essential computer operations manager responsibilities here:
Time-management skills. Another soft skill that's essential for fulfilling computer operations manager duties is time-management skills. The role rewards competence in this skill because "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." According to a computer operations manager resume, here's how computer operations managers can utilize time-management skills in their job responsibilities: "transitioned major hardware and software system upgrades; allowing development staff projects to be completed on time. "
Problem-solving skills. Another skill that relates to the job responsibilities of computer operations managers is problem-solving skills. This skill is critical to many everyday computer operations manager duties, as "top executives need to identify and resolve issues within an organization." This example from a resume shows how this skill is used: "direct the resolution of operational and application problems encountered by the data center. "
Communication skills. A big part of what computer operations managers do relies on "communication skills." You can see how essential it is to computer operations manager responsibilities because "top executives must be able to convey information clearly and persuasively." Here's an example of how this skill is used from a resume that represents typical computer operations manager tasks: "developed standardized communication plans for use by the data center operations and help desk teams. "
Leadership skills. Another crucial skill for a computer operations manager to carry out their responsibilities is "leadership skills." A big part of what computer operations managers relies on this skill, since "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." How this skill relates to computer operations manager duties can be seen in an example from a computer operations manager resume snippet: "provided leadership and direction to teams responsible for command center operations, enterprise tape storage and mainframe hardware engineering. "
The three companies that hire the most computer operations managers are:
- CACI International2 computer operations managers jobs
- Raymond James Financial2 computer operations managers jobs
- CBRE Group1 computer operations managers jobs
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Compare different computer operations managers
Computer operations manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
There are some key differences in the responsibilities of each position. For example, computer operations manager responsibilities require skills like "mainframe," "cad," "production control," and "computer system." Meanwhile a typical vice president of information technology has skills in areas such as "project management," "architecture," "cloud," and "network infrastructure." This difference in skills reveals the differences in what each career does.
Vice president of information technologies earn the highest salaries when working in the automotive industry, with an average yearly salary of $162,421. On the other hand, computer operations managers are paid more in the finance industry with an average salary of $128,082.On average, vice president of information technologies reach higher levels of education than computer operations managers. Vice president of information technologies are 10.7% more likely to earn a Master's Degree and 0.4% more likely to graduate with a Doctoral Degree.Computer operations manager vs. Manager
Managers are responsible for a specific department, function, or employee group. They oversee their assigned departments and all the employees under the department. Managers are responsible that the department they are handling is functioning well. They set the department goals and the steps they must take to achieve the goals. They are also in charge of assessing the performance of their departments and their employees. Additionally, managers are responsible for interviewing prospective candidates for department vacancies and assessing their fit to the needs of the department. Managers also set the general working environment in the department, and they are expected to ensure that their employees remain motivated.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that computer operations manager responsibilities requires skills like "mainframe," "cad," "production control," and "computer system." But a manager might use other skills in their typical duties, such as, "food safety," "financial statements," "management," and "powerpoint."
Managers earn a lower average salary than computer operations managers. But managers earn the highest pay in the finance industry, with an average salary of $71,781. Additionally, computer operations managers earn the highest salaries in the finance with average pay of $128,082 annually.Average education levels between the two professions vary. Managers tend to reach similar levels of education than computer operations managers. In fact, they're 0.1% less likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.Computer operations manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
There are many key differences between these two careers, including some of the skills required to perform responsibilities within each role. For example, a computer operations manager is likely to be skilled in "mainframe," "cad," "production control," and "computer system," while a typical information technology director is skilled in "project management," "cloud," "network infrastructure," and "disaster recovery."
Information technology directors earn the highest salary when working in the technology industry, where they receive an average salary of $145,076. Comparatively, computer operations managers have the highest earning potential in the finance industry, with an average salary of $128,082.When it comes to education, information technology directors tend to earn higher degree levels compared to computer operations managers. In fact, they're 7.8% more likely to earn a Master's Degree, and 0.4% more likely to graduate with a Doctoral Degree.Computer operations manager vs. Technical services manager
A technical services manager is an individual who supervises and collaborates with staff members and clients to implement maintenance and repairs to the information technology (IT) system. Technical services managers must assist the technical operations performed by programmers and IT support experts to ensure that clients' targets are achievable. They must develop policies and strategies that are effective in fixing critical technical and procedural issues. Technical services managers must also ensure that software and hardware components are up-to-date.
Types of computer operations manager
Updated January 8, 2025
