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Customer field engineer vs field service technician

The differences between customer field engineers and field service technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a customer field engineer, becoming a field service technician takes usually requires 6-12 months. Additionally, a customer field engineer has an average salary of $103,068, which is higher than the $54,339 average annual salary of a field service technician.

The top three skills for a customer field engineer include customer service, network printers and hardware maintenance. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.

Customer field engineer vs field service technician overview

Customer Field EngineerField Service Technician
Yearly salary$103,068$54,339
Hourly rate$49.55$26.12
Growth rate3%8%
Number of jobs58,135167,298
Job satisfaction--
Most common degreeBachelor's Degree, 46%Associate Degree, 40%
Average age4544
Years of experience612

Customer field engineer vs field service technician salary

Customer field engineers and field service technicians have different pay scales, as shown below.

Customer Field EngineerField Service Technician
Average salary$103,068$54,339
Salary rangeBetween $82,000 And $128,000Between $35,000 And $82,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Finance

Differences between customer field engineer and field service technician education

There are a few differences between a customer field engineer and a field service technician in terms of educational background:

Customer Field EngineerField Service Technician
Most common degreeBachelor's Degree, 46%Associate Degree, 40%
Most common majorElectrical EngineeringElectrical Engineering
Most common collegeStanford University-

Customer field engineer vs field service technician demographics

Here are the differences between customer field engineers' and field service technicians' demographics:

Customer Field EngineerField Service Technician
Average age4544
Gender ratioMale, 94.9% Female, 5.1%Male, 92.3% Female, 7.7%
Race ratioBlack or African American, 4.9% Unknown, 4.7% Hispanic or Latino, 11.5% Asian, 14.3% White, 64.3% American Indian and Alaska Native, 0.2%Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7%
LGBT Percentage6%1%

Differences between customer field engineer and field service technician duties and responsibilities

Customer field engineer example responsibilities.

  • Manage a team of 10 engineers to install and repair commercial HVAC and refrigeration units.
  • Migrate workstations between multiple platforms.
  • Perform all types of upgrades on PCs.
  • Repair of IBM compatible multi-user PC systems and their peripherals.
  • Program and calibrate PSC, NCR scanner scales to state regulations.
  • Assist in inventory control of parts and ordering OEM warranty parts.
  • Show more

Field service technician example responsibilities.

  • Manage onsite supporting contractors to achieve customers end result to satisfaction.
  • Lead initiatives to decrease manufacturing downtime and increase QA process inspection.
  • Manage a team of 12 field engineers and 130 MRI systems in NYC.
  • Collaborate to achieve a Citrix solution for the IADC shop floor and implement the current server farm.
  • Manage and administer network security, LAN, WLAN, desktops, servers, applications, and databases.
  • Manage and service access control technology to include Honeywell's StarII and TEMA, and PCSC MicroLPM and IQ series controllers.
  • Show more

Customer field engineer vs field service technician skills

Common customer field engineer skills
  • Customer Service, 15%
  • Network Printers, 14%
  • Hardware Maintenance, 7%
  • POS, 7%
  • Customer Satisfaction, 5%
  • Troubleshoot, 5%
Common field service technician skills
  • Customer Service, 19%
  • Preventative Maintenance, 8%
  • Customer Satisfaction, 6%
  • Technical Support, 5%
  • Hand Tools, 4%
  • Test Equipment, 3%

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