How to hire a customer resolution specialist

How to hire a customer resolution specialist, step by step

Here's a step-by-step customer resolution specialist hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a customer resolution specialist job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new customer resolution specialist
• Step 8: Go through the hiring process checklist

What does a customer resolution specialist do?

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1. Identify your hiring needs

   Before you start hiring a customer resolution specialist, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

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   Hiring the perfect customer resolution specialist also involves considering the ideal background you'd like them to have. Depending on what industry or field they have experience in, they'll bring different skills to the job. It's also important to consider what levels of seniority and education the job requires and what kind of salary such a candidate would likely demand.

   Here's a comparison of customer resolution specialist salaries for various roles:

   Type of Customer Resolution Specialist	Description	Hourly rate
   Customer Resolution Specialist	Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.	$13-22
   Collections, Customer Service	A collections customer service or collections agent is the person who is in charge of collecting past-due bill payments. Collections agents establish a list of individuals who failed to make their payments... Show more	$12-18
   Customer Service Liaison	Customer service liaisons are professionals who facilitate a working relationship between clients and an organization by providing excellent customer service. These liaisons must coordinate with the proper personnel to provide accurate answers for customers with concerns or questions... Show more	$12-22

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Customer Complaints
   • Customer Inquiries
   • Billing Issues
   • Conflict Resolution
   • Inbound Calls
   • Outbound Calls
   • Customer Retention
   • Customer Accounts
   • Customer Satisfaction
   • Lieu
   • Credit Card
   • Customer Calls
   • Resolution Process
   • Customer Relations

   Check all skills

   Responsibilities:

   • Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business.
   • Develop and expand existing relationships by identifying cross-selling and new business opportunities for full global suite of investment strategies.
   • Interact extensively with residential customers to support account needs, while upselling on additional service offerings by identifying personal needs.

   More customer resolution specialist duties

3. Make a budget

   Including a salary range in the customer resolution specialist job description is a good way to get more applicants. A customer resolution specialist salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a customer resolution specialist in Oklahoma may be lower than in Alaska, and an entry-level engineer typically earns less than a senior-level customer resolution specialist. Additionally, a customer resolution specialist with lots of experience in the field may command a higher salary as a result.

   Average customer resolution specialist salary

   $36,509yearly

   $17.55 hourly rate

   ---

   Entry-level customer resolution specialist salary

   $28,000 yearly salary

   Updated December 17, 2025

   Average customer resolution specialist salary by state

   Rank	State	Avg. salary	Hourly rate
   1	Oregon	$41,588	$20
   2	Minnesota	$41,190	$20
   3	Florida	$40,271	$19
   4	Arizona	$38,110	$18
   5	Georgia	$37,497	$18
   6	Ohio	$35,895	$17
   7	Michigan	$34,365	$17
   8	Texas	$34,136	$16
   9	North Carolina	$33,498	$16
   10	Wisconsin	$32,521	$16
   11	Alabama	$31,610	$15
   12	Oklahoma	$30,128	$14
   13	New Mexico	$27,963	$13
   14	Kentucky	$27,744	$13
   15	South Dakota	$27,718	$13

   Average customer resolution specialist salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	National General Insurance	$41,723	$20.06
   2	ISN	$36,307	$17.46
   3	Field Nation	$35,818	$17.22
   4	Elevation	$35,460	$17.05
   5	Sedgwick LLP	$33,130	$15.93	141
   6	Adecco	$32,986	$15.86	63
   7	Walmart	$32,190	$15.48	827
   8	First Fidelity Bank	$31,515	$15.15	4
   9	Bright Horizons	$29,162	$14.02
   10	Computershare	$28,661	$13.78	2
   11	Afni	$28,169	$13.54	29

4. Writing a customer resolution specialist job description

   A customer resolution specialist job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. To help get you started, here's an example of a customer resolution specialist job description:

   Customer resolution specialist job description example

   If you are a Healthcare professional who has experience in patient billing and payment and is ready to advance your career and be part of a world-renowned healthcare organization, take the first step and apply now! Your best future is waiting to be discovered!
   Benefits
   Top pay- $25.00-$28.00 per hour Great Schedule! Monday-Friday (8: 00am-6: 00pm PST) Remote Position! Must be local to go into office once a month! Health insurance Refer-a-friend bonus Weekly payroll 24-hour accessibility Personalized service Required High School Diploma or GED equivalent A minimum of three (3) year of progressively responsible and directly related work experience Licenses and Certifications HFMA - Certified Rev Cycle Rep (CRCR) preferred Preferred Patient Access Representative, Medical Billing, Patient Services Representative, Front Desk, Scheduler experience in a Health Care setting Knowledge of computer systems and software used in a functional area. Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.). Children's Health Programs (CCS, GHPP, Healthy Families, etc.)
   KNOWLEDGE/SKILLS & ABILITIES
   Government/non-government payer requirements, reimbursement rules, laws and regulations that govern billing/collection activities Medical terminology, CPT-4, ICD-9, HCPCS, modifier coding and how these items drive reimbursement Principles and practices of customer service and telephone courtesy Organizational, planning, analytical and problem solving skills Attention to detail and follow-through Demonstrated verbal and written communication skills Microsoft Office applications (Word and Excel) Epic Professional Billing preferred Responsibilities Performs or requests adjustments and contractual write offs as applicable Maintains a thorough understanding of hospital and professional billing procedures and payment practices of state, federal and all third party payers Resolves HB and PB customer service inquires which could include: Benefit and eligibility information Billing and payment issues Authorization for treatment Explanation of benefits (EOB) Perform timely and efficient collection of all HB and PB self-pay balances by calling patients/guarantors and others to collect or arrange budget plan options and resolve issues. Performs presumptive charity determinations as applicable. Performs bad debt request transfers as applicable. Ensures daily productivity standards of assigned accounts are met and posting of all action codes related to patient’s accounts Maintains a thorough, practical understanding of departmental established policies and procedures Other duties as assigned
   About Us
   
   Power Personnel has been working with healthcare professionals like you since 1994. We are the experts in healthcare staffing in Northern California. That’s why so many hospitals, clinics and healthcare facilities rely on us for filling critical positions. If you want competitive pay, excellent working conditions and a team that supports you, we can help!
   
   Refer a friend and get $125 bonus for every referral! *
   
   *In order to get the bonus, the person referred must work at least 20 shifts.

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5. Post your job

   To find customer resolution specialists for your business, try out a few different recruiting strategies:

   • Consider internal talent. One of the most important talent pools for any company is its current employees.
   • Ask for referrals. Reach out to friends, family members, and your current work to ask if they know any customer resolution specialists they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit entry-level customer resolution specialists with the right educational background.
   • Social media platforms. LinkedIn, Facebook, and Twitter have more than 3.5 billion users, and they're a great place for company branding and reaching potential job candidates.

   Post your job online:

   • Post your customer resolution specialist job on Zippia to find and recruit customer resolution specialist candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting customer resolution specialists requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new customer resolution specialist

   Once you have selected a candidate for the customer resolution specialist position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire a customer resolution specialist?