Customer service advocate jobs in Eagan, MN

Job Title: Customer Support Coordinator Pay Rate: $28.00/hour Schedule: Approximately 8am-5pm M-F Purpose The Customer Support Coordinator will be responsible for the day-to-day support of customers, including order management, problem resolution, and coordination with the regional Sustainability and field sales teams. He/she will maintain strong relationships with key inventory and materials management staff within our customer facilities to support the reprocessing program in new and existing accounts. Key Responsibilities Responsible for directly serving external and internal customers. Own the customer support relationship by establishing and growing solid professional relationships with key inventory/materials management people at customer sites within the region to ensure smooth order flow and resolution of customer issues. Answer incoming calls from customers to answer inquiries and questions, troubleshoot problems, and provide information. Assist with system interface issues to expedite product procurement. Work with a third-party to respond to service and pick up requests from customers. Conduct business process training on clients order management processes for internal and external customers. Support customer product return and complaint handling process, including credit requests. Assist with order processing and order intelligence as necessary. Required Education/Training and/or Experience Minimum Education Required: High School Diploma or equivalent experience Preferred Education: 4 Year Degree (Medical, Technical or Business Focus) Minimum Experience Required: Customer Support and or Complaint Mgmt. Experience Preferred Skills Preferred: Strong Microsoft Office Expertise Organizational, verbal and written communication skills Ability to problem solve and think analytically Prior working experience working in real-time environment, managing achievement of competing priorities and deadlines in a medical device setting is preferred A mindset for process improvement Demonstrated leadership as well as proven ability to develop and maintain effective business partnerships Advance problem solving Ability to adapt to specialized software and customized programs to meet business needs Create a trusting, collaborative, and ethical work environment Maintain the highest standards of quality, compliance and accountability Self-starter Works with little to no supervision

SNI Companies has partnered with a global transportation company on a search for their next Logistics team member! Ocean Import and domestic department is a fast-paced group that needs a person who is accomplished in multi-tasking, in dependability, in efficiency and in flexibility. SKILLS: Detail-orientated and efficient in data entry Accurate filing of documents Update and manage spreadsheets Knowledge and experience with Microsoft Office Suite Ability to work with a team Strong organizational skills are beneficial Must be able to adjust priorities throughout the day Communicate effectively with vendors, customers and co-workers via email, phone Responsibilities: Accurate data entry into AS400 system Spreadsheet data entry in a timely and accurate manner Tracking and tracing shipments Processing customer and vendor invoices Some accounting skills required to complete daily billing Contribute to maintaining strong relationships with vendors and carriers Maintain compliance standards at all times - internal policies, government regulations and customer requirements

Russell Tobin's client is hiring a Customer Service Representative in Richfield, MN Employment Type: Contract Schedule: 9am - 7pm CST (varies) Pay rate: $22-$24/hr Responsibilities: Serve as the primary point of contact for clients during the brokerage conversion Respond to incoming customer inquiries with professionalism and clarity Assist with account maintenance, online navigation, asset transfer questions, and documentation Follow procedures accurately while managing high-volume inquiries Provide a supportive, client-centered experience throughout each interaction Requirements: High school diploma or equivalent. 1+ year of relevant work experience, ideally in a contact center or customer-facing environment. Highly reliable with consistent attendance and a strong commitment to delivering excellent customer service. Strong communication, interpersonal, and telephone skills with the ability to handle client inquiries professionally. Detail-oriented and able to follow established procedures independently, with solid technical/computer navigation skills (Microsoft Office proficiency required). Benefits that Russell Tobin offers: Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

Staffing Proxy is partnering with Fasikl, an innovative Minnesota-based med-tech company, to hire a Provider Support Representative. This position supports physicians, nurses, and other clinical professionals who rely on Fasikl's FDA-cleared AI therapeutic device. In addition to on-site responsibilities, this role may include occasional local provider visits with team members and out-of-state travel as needed. Position Overview: The Provider Support Representative serves as the primary point of contact for clinical partners, ensuring they have the information and guidance needed to successfully adopt and use the device. Responsibilities include explaining product features, addressing documentation and coverage requirements, coordinating meetings or demos, and documenting provider interactions thoroughly. The role requires a polished, professional presence and the ability to communicate effectively with physicians and healthcare staff. This is an on-site position, and occasional travel may be needed. Key Responsibilities: Support physicians, nurses, and clinical staff with product-related questions. Explain product features, documentation requirements, and relevant coverage considerations. Respond promptly to clinical inquiries via phone, email, and scheduled meetings. Participate in local provider visits and occasional out-of-state travel with team members. Assist with product demos or education sessions as needed. Maintain accurate records of provider interactions and follow-up items. Relay provider feedback to internal teams to support continuous improvement. What We're Looking For: Strong written and verbal communication skills with a professional, provider-facing presence. Exceptional attention to detail and strong organizational skills. Ability to explain technical or process-oriented information clearly. Experience in healthcare, medical devices, customer support, or a related field preferred. Comfortable managing multiple priorities and working cross-functionally. Bachelor's degree preferred. Why This Role Matters: Your work directly supports clinicians integrating a first-in-class AI therapeutic into patient care. By ensuring providers receive accurate, timely guidance, you help advance adoption and deliver a strong overall experience for patients and healthcare teams. Compensation & Benefits: Medical, dental, and vision insurance PTO / paid holidays 401(k)

Hercules OEM is a leading provider of hydraulic and sealing solutions for OEMs across multiple industries. We pride ourselves on delivering high-quality products, technical expertise, and exceptional customer service. Our team is committed to innovation, collaboration, and helping our customers succeed. About the Role As a Customer Service Account Representative at Hercules OEM, you'll be the trusted partner for our B2B clients delivering exceptional service, technical guidance, and reliable communication. You'll manage your assigned customer base and Book of Business, advocate for their needs, and work cross-functionally to ensure a seamless customer experience. Key Responsibilities Promote Hercules products and services to new and existing customers through product and service knowledge. Serve as a key liaison for clients, providing technical assistance and basic application engineering support, partnering with internal experts when needed. Take ownership of customer accounts and collaborate with Inside Sales, Regional Sales Managers, and Directors to meet client expectations. Fulfill standard customer orders, qualify new customers, and maintain strong, long-term business relationships. Prepare product quotes while adhering to internal processes and business policies. Engage in team-based problem solving to resolve part issues, workflow challenges, and process improvements. Develop an understanding of product margins, standard product lines, and operational processes for informed decision-making. Coordinate cross-functionally with Operations, Sales, Accounting, and Quality to address billing, contract, or product issues quickly. Communicate professionally with external B2B customers across diverse industries and regions. Education, Skills, and Requirements Associate degree or equivalent experience preferred (Bachelor's degree a plus). 1-2 years of customer service experience (internships or related roles count). Proficiency in Microsoft Excel required. Experience in a distribution or manufacturing environment is a plus, but not required. Excellent written and oral communication skills. Ability to learn quickly and thrive in a fast-paced environment. Strong team player with a commitment to positive customer experiences Growth Opportunity This role offers a clear path for advancement within Hercules OEM. Successful team members often progress into roles such as Inside Sales, Account Management, or Regional Sales Support, gaining exposure to technical sales and leadership opportunities. Why Join Hercules OEM? Competitive salary and benefits package. Collaborative, growth-oriented team environment. Opportunity to make an impact in a dynamic industry.

Larson Financial Group is seeking a Client Service Associate - Financial Services in the Minneapolis, MN area to manage the client service operations of an Advisor's practice. This position will allow you to have direct contact with the clients to achieve their financial goals by performing operational duties, servicing clients through diligent and detailed follow-up, and keeping organized accounts of client information. This is a fast-paced and rapidly growing practice, and it is the Client Service Associate's duty to ensure that the Advisor is spending their time in meetings and prospecting. The position will be a good fit for a driven person who desires a guaranteed salary with large upside income potential based on the performance of the individual and the practice. Requirements: Responsibilities include, but are not limited to: Serve as the primary contact for client service needs, ensuring clear, timely communication. Process new business and manage paperwork for investments, insurance, and alternative assets. Coordinate transfers, contributions, distributions, and premium payments across custodians and carriers. Maintain and track tasks, follow-ups, and planning milestones using Salesforce. Schedule and prepare for client meetings, including calendar management and pre-meeting materials. Gather and organize financial and insurance data to support planning and underwriting. Ensure accurate recordkeeping and support regulatory compliance in all workflows. Provide high-level support to advisors by anticipating needs and keeping client processes on track. Expectations: Previous financial advisory services or similar experience required Ability to work with the Advisor and other support team members to accomplish a common goal Be able to conform to a changing environment and work at a quick pace, to achieve timely deadlines The client must be able to rely on the CSA for every financial need, whether it is finding the right answer or having it ready for them 2+ years of experience with Salesforce Proficiency with Microsoft Office including SharePoint, One Drive, Outlook, etc. Must be a self-starter and goal-oriented requirements: Skills and Experience: Four-year degree or equivalent work experience Knowledge of insurance/financial services industry Excellent verbal and written communication Service oriented attitude Ability to maintain confidentiality of information Ability to coordinate multiple tasks and priorities in a fast-paced environment High attention to detail Exceptional organization and problem solving Larson Financial Group, LLC offers a generous employee benefits & perks package: Profit Sharing Bonus Program 401(k) Employer Match up to 4% Medical Insurance (HDHP HSA plans are 100% ER PD - other plans available with shared cost) Dental Insurance Vision Insurance ER PD Long Term Disability Insurance ER PD Life Insurance ER PD EAP Voluntary Life & STD available Supplemental Insurance available Paid time Off (112 hours after 90 days) Holiday Pay (12 Holidays) Training & Education ER Events, Awards, Activities PIba31b6215d56-37***********4

The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information. **This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! ** Key Responsibilities: Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling. Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations. Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge. Training: Participate in ongoing training and briefings to stay updated on changes in products and services. Information Maintenance: Keep updated on products, services, and promotions to meet business line goals. Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary. Requirements: ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred. Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously. Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook. Customer Service Experience: Minimum of 2 years of phone customer service experience Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment. Communication Skills: Strong verbal, written, and interpersonal communication skills. Problem-Solving: Excellent listening and problem-solving abilities. Team Player: Ability to work effectively in a team environment. Additional Info: Annual Salary: $50-60K Schedule: 8:00 am- 5:00 pm M-F Location: 100% In-Office Type: Direct Hire All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

TRIA is looking to hire a Service Center Representative to join our orthopedic team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. The primary work of the Service Center Representative will be dedicated to managing and responding to a high volume of incoming calls. Calls are a mixture of scheduling, messaging as well as assuring the patient is prepared for the next interaction with the care team. The employee will follow processes and procedures that support standard work including defined specific scripts that assure all calls and requests are handled in a timely, accurate and professional manner. The major focus of the Service Center is to provide the best service that supports the goal of Everyone Caring Every Day while building relationships. In addition, employees will support areas within a medical setting with strong interpersonal skills and flexibility. Employees will maintain patient confidentiality to protect patient rights. Furthermore, employees will provide excellent customer service (i.e. providing a pleasant greeting and a “I'm here to help you attitude”), complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area. Work Schedule: M-F 8:30a-5:00p Minimum Qualifications: Knowledge, Skills, and Abilities: Critical thinking to manage the complexity of using multiple processes and applications while supporting patient safety needs and experience. Ability to handle and implement frequent changes in processes and protocols. Strong verbal and written communication, human relations sensitivity and strong customer service skills, listening and telephone etiquette skills, medical terminology knowledge desirable, accurate computer/keyboarding skills required, comfort in asking patients for copays and payments, ability to promote and maintain good patient relations and patient confidentiality, demonstrates knowledge of age related growth and development principles necessary to provide appropriate service and assure safety of patients. Preferred Qualifications: Education, Experience or Equivalent Combination: Some post-secondary education preferred. Licensure/ Registration/ Certification: NA Knowledge, Skills, and Abilities: Computer skills required including using dual monitors. Call Center experience a plus. Some medical background preferred. Benefits: Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Customer Support Representative at our Centerville, MN terminal. Monday - Friday, hours can vary between 7:00am - 5:00pm Pay is $18.00/Hour Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more. POSITION SUMMARY: To provide exceptional Customer Service and assist customers with inquiries and issues, acting as a liaison between the customer and the company. Responsibilities ESSENTIAL FUNCTIONS: Field inbound emails, chats and calls providing exceptional customer experience Respond to inquiries with excellent verbal & written communication skills Trace and monitor accounts to ensure on-time delivery Assist with scheduling pickups and completing deliveries Educate, when possible, self-service options available to Customers Act as a problem-solver to customer issues accurately & efficiently that arise throughout the day Conduct account research & document fulfillment request Perform other duties as needed Excellent communication and active listening skills. May require occasional travel Qualifications MINIMUM REQUIREMENTS High School education or equivalent Valid Driver License Excellent communication skills- verbal, written & active listening Excellent Mindset Detail-oriented Proficient in Microsoft applications along with proficient computer systems and data entry Excellent attendance Strong problem-solving and conflict-resolution abilities. Patience and empathy to handle stressful situations calmly. Ability to multitask, manage time, and stay organized. Ability to work both independently and as part of a team WORKING CONDITIONS/PHYSICAL REQUIREMENTS Primarily sedentary work, which involves sitting most of the time May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Visual Acuity including regular use of items including a computer screen or monitor Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

Fish & Richardson, the premier global intellectual property law firm, is trusted by the world's most innovative and influential companies. Fish was established in 1878, and now has more than 400 attorneys and technology specialists in the U.S., Europe, and China. Our success is rooted in our creative and inclusive culture, which values the diversity of people, experiences, and perspectives. Join Fish's Minneapolis team in our fast-paced Risk Management Department as an Engagement Terms Coordinator/Specialist. How Will You Make a Difference? Coordinate intake by entering the required information into the Firm's new business intake system and monitoring the intake process with the goal of minimizing workflow delays. Support attorney and staff expectations by communicating project status and issues and escalating as appropriate. Act as a point of contact for procedural guidance related to new matter intake and engagement terms document reviews. Prepare Engagement Letters using established templates and guidelines, ensuring alignment with Firm policies and legal requirements. Assist with the review of Engagement Letters and OCGs by coordinating with internal departments to identify relevant issues and help draft responses for internal and external stakeholders. Maintain centralized documentation and serve as liaison for client engagement terms and information requests, ensuring timely and accurate communication. Support client analysis projects by organizing data, coordinating with management and stakeholders, and contributing to cross-departmental efforts to meet Firm objectives. What Will You Bring to the Table? Bachelor's degree in business administration or the equivalent experience. At least 1 year related professional experience, preferably in the professional services industry. Knowledge of drafting and reviewing Engagement Letters and responding to client and internal questions regarding such documents is preferred. Demonstrated understanding of law firm operations, including general awareness of client relationship dynamics is preferred. Ability to recognize potential issues in requests and appropriately escalate to supervisors or subject matter experts. Ability to summarize and organize information clearly and concisely for internal use or communication. Proficient in standard Firm software tools (e.g. Outlook, Word, Excel, PowerPoint), with a willingness to learn and navigate new systems (e.g. billing/accounting, relational databases). Working knowledge of Adobe and Word are required. Strong organizational skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Ability to work independently with moderate supervision, while adhering to established timelines and procedures. Demonstrated professionalism and effective communication, with a commitment to providing high-quality service. Ability to be flexible and responsive to business needs, including adjusting work hours when necessary. Ability to change and adapt to current and future responsibilities, circumstances, systems, team dynamics, and adherence to the firm's policies and procedures. This is a hybrid position required to work in the Minneapolis on Wednesdays. The hours for this role are 11am-7:30pm. Why Fish? When you join our team, we offer: Competitive pay and discretionary bonus opportunities along with a rich benefits package, including comprehensive medical and dental coverage, generous paid time off, and tuition reimbursement Award-winning retirement and profit sharing plans with employer contribution A family-friendly atmosphere with back-up child care, as well as health and wellness initiatives A positive culture awarded an Outstanding Workplace designation in 2023 and 2024 by People Insight based on our high levels of employee engagement The pay range for this position varies by geographic market. In Minneapolis, the estimated starting pay is $25.45 - $37.71 per hour (based on a 37.5-hour workweek), which is equivalent to $49,619 - $73,532 annually. Final compensation will be based on a variety of factors, including education, experience, skills, professional background, overall qualifications, and location. Our Commitment to Diversity As a firm that serves the world's greatest visionaries, we know that creativity and innovation are the result of seeing the world from multiple different perspectives. Having a diverse team enhances the quality of legal services we provide to our clients, sustains our standing as a premier IP law firm, and strengthens the fabric of our firm. #LI-Hybrid #LI-DM1

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. Our Coalition Marketing - Contractor Rewards team is seeking interest for a personable individual with strong customer service skills. The Participant Engagement Specialist will work with program participants and manage program activity. Roles & Responsibilities: Outbound calling projects to participants to educate them on the program and get them to enroll and engage. Answer inbound Customer Service emails and respond to participants via outbound call or email. Educate participants on the process of earning points. Resolve inquiries through in-depth research of accounts. Provide accurate tracking of participant responses. Assist with special projects. Education, Knowledge, and Experience Required: 2 plus years of business experience; in Customer Service, Inside Sales, or related role highly preferred. Strong communication skills, both written and verbal. Bilingual - Spanish; highly preferred. Strong PC knowledge and experience with spreadsheets. Positive attitude. Attention to detail. Hourly Rate Range: $23.00 to $25.00 per hour. The final salary and offer will be determined by the applicant's background, experience, and skills. More details about our company benefits can be found at the following link: **************************************************

We're hiring a Customer Support Representative in Lakeville, MN-help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company. Full-Time Entry-Level Position - Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you'll play a key role in supporting clients and guiding them through the process of protecting what matters most - their families. Qualifications: You'll love this job if you're: 🗣️ An advocate - You care deeply about the customer experience and stop at nothing to deliver value. 🧠 A creative problem solver - You can think outside the box and find the best solution using available tools. ✍️ A wordsmith - You're clear, concise, and approachable in both written and verbal communication. 🤝 A helper - You're patient and understanding, committed to creating positive interactions. 📋 An organized multitasker - You juggle tasks with ease and maintain high productivity. 👥 A team player - You're collaborative, supportive, and enjoy helping your colleagues succeed. Responsibilities: Serve as the first point of contact for customer support (primarily via email, phone, and live chat). Respond to inquiries, assist with services, resolve issues, and ensure a seamless customer journey. Update and maintain accurate support documentation and FAQs. Collect and route customer feedback for internal improvement. Demonstrate perseverance and empathy in resolving client concerns. Learn continuously and share your knowledge with teammates. What We're Looking For: Excellent written and verbal communication skills. Commitment to working hard to grow. A customer-first mindset with a strong desire to assist others. Previous customer service or soft sales experience is a plus. Comfort with live chat, email communication, and CRM platforms. Ability to learn quickly, stay organized, and handle multiple priorities. A positive attitude and a growth mindset - we value coach ability over perfection! 🎯 Don't meet every qualification? Tell us in your application how your unique skills make you a great fit. What We Offer: 💵 Weekly pay plus performance-based bonuses 🩺 Health, life, and retirement benefits 🚀 Merit-based promotions and opportunities for advancement into leadership roles 🤝 A supportive, team-oriented culture that values your growth Ready to make a real impact while building a long-term career? Apply today to join a team that values passion, purpose, and people. Customer Support Representative jobs in Lakeville, MN - Apply today for remote-friendly insurance roles with career growth, training, and competitive pay.

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** The **Customer Success Executive** is a customer-facing role that ensures our largest customers are wildly successful in delivering on their critical business objectives through leveraging their current Lumen solutions. This is accomplished by viewing our products from the customers' perspective, monitoring early indicators of customer health, proactively addressing their concerns, and helping them better use our technology to meet their corporate goals and objectives. With established trust and loyalty, this role seeks to naturally progress and expand the partnership through identifying potential up-sell and cross-sell opportunities and engages sales accordingly. **The Main Responsibilities** + Build **long-term, value-based relationships** with decisionmakers and influencers to understand the customer's landscape and establish loyalty + **Manage overall customer metrics** , including usage data, health indicators and renewal dates to align with customer objectives + Evaluate **product and portal** **adoption maturity level** to address roadblocks and provide best practices and a prescriptive approach to address needs + Construct and implement a **customer success plan** across all steps of the lifecycle, setting expectations for each milestone, ensuring personalized value, and driving positive customer experience to achieve desired outcomes + **Recognize opportunities for expansion** based on knowledge of the Lumen portfolio, partnering with sales as necessary + Implement **revenue management practices** driving accountability and goal alignment, revenue retention and growth strategies including value realization, renewal execution, risk management and customer growth + **Manage risks to customer success,** identify root causes, define and activate solutions, and deploy cross-functional support to resolve + Partner with sales, delivery & support to set proper expectations and ensure **successful deployment of solutions and services** + Responsible for defining and executing **renewal strategy** via clear alignment of customer priorities and roadmap, incorporating on-net migrations, managing writedowns positively impacting Lumen profit margins **What We Look For in a Candidate** + Experience: 7+ years customer success or account management experience + Education Level: Bachelor's Degree or equivalent work experience + Experience in working with complex, Fortune 500, multi-divisional, international customer + Comfortable presenting, consulting, and advising at C-level and other executives + Assertive verbal and written communications skills with ability to build strategic relationships (deep and wide) within organizations + Ability to work closely with the customer and effectively negotiate directly with the customer and internally on their behalf + Strong analytical skills with the ability to translate data into customer insights and leverage with customer engagement strategies + Experience in collaborating and guiding cross-functional teams (e.g. Sales, Product, Marketing, Service Delivery) + Brings strong technology and data networking knowledge with technical aptitude to stay current in evolving technology sector + Effective and confident decision making based on business and financial principles + Working knowledge of MS Office suite **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges: $86,825 - $115,763 in these states: FL Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: + Benefits (**************************************************** + Bonus Structure \#LI-Remote **What to Expect Next** Requisition #: 340886 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (************************************* . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Imperial Dade, a leading North American distributor, has a Customer Service Support role available in New Brighton, MN! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Dade is a great place to take that next step. This Customer Service role will interact with customers to provide information in response to customers' inquiries, concerns, and requests about our products and services. The schedule for this position is Monday through Friday from 8:00 am until 4:30 pm. Salary: $20.00 - $22.00/hr Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches. **All correspondence will come directly from Imperial Dade and not a personal email address.** Responsibilities You will: Answer customers' calls in a prompt, friendly, and professional manner. Interface with customers by telephone, electronically, or face-to-face Assist with delivery challenges and customer returns Optimize fill rates by providing substitutions for out-of-stock or discontinued items When necessary, escalate customer information, problems/needs, and requests to the customer service manager. Qualifications You have: High school diploma, GED, or equivalent 2 years of customer service experience Proficiency in MS Office and familiarity with using other software 2 years of data entry experience Excellent communication skills An outgoing personality, eager attitude to help others We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team. Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors. Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Job Details Burnsville, MN $21.00 - $23.00 HourlyDescription At Schmitty & Sons, we pride ourselves on delivering safe, reliable, and friendly transportation solutions. As a Reservationist, you will play a vital role in connecting passengers to the services they rely on every day, while being part of a supportive and professional team environment. Key Responsibilities Answer incoming calls, emails, and online inquiries regarding transit services, schedules, and fares. Assist customers with making, modifying, or canceling reservations for transit bus services. Provide accurate information about routes, schedules, service areas, and accessibility options. Input and update reservation data into the scheduling/dispatch software system. Communicate with dispatchers and drivers to confirm trip details and resolve scheduling issues. Monitor service capacity and availability to optimize scheduling and ensure efficient operations. Handle customer concerns or complaints in a professional and courteous manner. Maintain confidentiality of passenger information and adhere to company policies. Perform general administrative tasks such as filing, data entry, and report generation as needed. What we are looking for Strong communication skills (verbal and written) with a customer-first attitude. Previous experience in customer service, call center, or reservations preferred. Proficiency in Microsoft Office and reservation/dispatch software (training provided). Excellent organizational skills with attention to detail and accuracy. Ability to multitask in a fast-paced environment and remain calm under pressure. Familiarity with local transit services or the transportation industry is a plus. Detailed-oriented person with a can-do attitude! Other Requirements High school diploma or equivalent; additional customer service or administrative training preferred. Read, write, and speak in English Have a positive attitude and be a team player Must be able to work independently and in a team environment Obtain (within 90 days of hire date) a Class B Commercial Driver's License (CDL), with air brake and endorsements for passenger and a valid DOT physical Work Environment & Schedule Monday to Friday 10:00 AM - 7:00 PM Office-based role with a mix of phone, email, and software-based responsibilities. May require evening, weekend, or holiday availability depending on service needs. How we're different: We're employee owned - that's extra money in your pocket! Professional management team that cares Friendly staff always willing to help out Full benefit package including 401k match and Employee Stock Option Plan Paid time off Donuts on payday - YUM!

Are you a people person? Managed Labor Solutions, a leading nationwide provider of rental car outsourcing services, is hiring people to work as a Rental Car Customer Service Agent for customers for our partner location. The job entails checking in customers as they arrive for their reservation. What you'll do: * Greet customers upon arrival * Expedite the car rental process so customers can get to their destination quickly and easily * Verify driver's license and reservations * Assign keys and rental agreements and be able to explain charges on the invoice * Process car exchanges in the Rental Car computer system * Resolve customer issues and concerns professionally Benefits: * Health insurance * Dental insurance * Flexible schedule What we require: * Valid driver's license * 18 years of age or older * Must be flexible with schedule to work night, weekends and holidays as needed * Previous customer service experience and sales skills * Ability to work in a fast paced environment with a variety of tasks * Willingness to work outdoor in weather conditions with moderate noise level * Detail oriented * Computer literate * Proficiency in English Extra points for this * 6 months of customer service experience * Previous experience in baggage handling or customer-facing role JOB CODE: MSP

Job Description A successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Insurance Customer Service / Sales Representative - State Farm Agent Team Member. State Farm experience is highly preferred. We seek a licensed, energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Please only apply if you meet the following criteria: Active Property and Casualty license Ability to commute to our Coon Rapids location State Farm experience Responsibilities include, but are not limited to: Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Maintain a strong work ethic with a total commitment to success each and every day. You will receive: 50,000 - 90,000 Salary (based on experience and license; State Farm experience is highly preferred) plus bonus Bonus based on production Simple Retirement Plan Paid time off (vacation and personal/sick days) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license (required) Life and Health license (required) Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

Temp Indrotec seeking Call Center Specialists for a local school district transportation office. As a District Call Center Specialist, you will provide essential frontline support by managing both emergency and non-emergency calls. This role plays a vital part in ensuring safe, efficient, and timely transportation services while delivering exceptional customer service to our community. Key Responsibilities: Answer, assess, and triage incoming calls in a prompt and professional manner Maintain clear, continuous communication with drivers and staff Accurately report safety concerns, incidents, and unusual activity Support a positive and professional work environment while upholding confidentiality standards Qualifications: High School Diploma or GED required Minimum of 2 years' experience in customer service or administrative support Excellent communication, data entry, and problem-solving skills Familiarity with safety procedures, proper recordkeeping, and communication protocols Why Join Us? You'll be part of a dedicated team that prioritizes safety, collaboration, and service excellence. If you thrive in a fast-paced environment and enjoy helping others, we'd love to hear from you.

Wright-Hennepin International Response Center (WHIRC) is a 24-hour alarm monitoring center. The Dispatch/Call Center Specialist is responsible for quickly and accurately answering customer calls in a fast-paced high-volume call center environment. This position acts as the initial service call contact for customer with service problems and ensures the means for resolution of the problem. Other duties include maintaining alarm activity and performing data entry of new account information and database changes. The Dispatch/Call Center Specialist works a 10-hour rotating shift. Available Day Shift Schedules: 4:00am - 2:00pm 6:00am - 4:00pm 8:00am - 6:00pm The successful candidate must be able to work the shift schedule, including working weekends and holidays, and be open to helping with shift coverage to accomplish daily requirements and activity as needed. The team atmosphere is fun, engaging and makes time for additional training and career development. Location The position is located at our company headquarters in Rockford, Minn. Rockford is located 15 miles west of Plymouth on Hwy 55. Responsibilities Answer incoming telephone and alarm traffic in a timely and professional manner. Provide quick, accurate, courteous and professional service, abiding by the customer service standards, policies and procedures. Provide the customer with the best possible service and a positive experience. Obtain account information from technicians and customers and enter information accurately and in a timely manner to the automation system. Perform system checks on equipment, recognize and correct minor equipment problems, and accurately report concerns and problems with equipment and customers. Train and participate in monthly training, emergency generator and back-up power testing, complete Central Station Alarm Association training and certification. Working Conditions The Call Center Rep works primarily in a climate-controlled office environment. Must have the ability to perform finger and hand manipulation and perform repetitive motions in order to use office equipment. Ability to exert up to 10 lbs. of force when moving items such as computer printouts, notebook ledgers, office equipment, etc. The ability to make verbal and written presentations relating to the business. Pay Starting pay is $20.00 plus shift differential for evening/overnight hours. WH offers a comprehensive health insurance plan including medical, dental, and vision coverage. WH also offers a generous company 401K match and contributions to a Health Savings Account. Employees have the potential to receive an annual bonus. Paid time off and paid holidays are provided. Other benefits include tuition reimbursement programs, flexible spending account access, dependent care FSA, and more. Requirements High school education or equivalent 1+ year of customer service experience, preferably in a high call volume environment Successful completion of WHIRC dispatcher training and probation Must obtain and maintain all initial and ongoing licensures by meeting all state and federal requirements Must adhere to WH's core values of Teamwork, Dependability, Performance, Integrity, Safety and Member/Customer Focused.