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Customer service advocate jobs in Ocala, FL - 1,139 jobs

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  • Customer Relations Representative - State Farm Agent Team Member

    Chris Semans-State Farm Agent

    Customer service advocate job in Lady Lake, FL

    Benefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Chris Semans - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction. QUALIFICATIONS: Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.
    $28k-38k yearly est. 5d ago
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  • Customer Service Representative

    Circle K Stores, Inc. 4.3company rating

    Customer service advocate job in Ocala, FL

    Store 2722051: 909 NE 28th St, Ocala, Florida 34470 Shift Availability. Days - Evenings - Overnight Job Type. Part time. Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the desire to be Customer Service Representative, Customer Service, Representative, Retail, Service
    $23k-28k yearly est. 5d ago
  • Customer Service Lead - Part-Time

    Burlington Coat Factory Corporation 4.2company rating

    Customer service advocate job in Gainesville, FL

    If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you'll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You'll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You'll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You'll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently. Key Responsibilities: + Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team. + Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism. + Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions. + Coordinate meal and break periods and monitor schedule adherence. Requirements: Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time. Come join our team. You're going to like it here! You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington's benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. Base Pay: $15.00 per hour - $15.00 per hour Location 00880 - Gainesville Posting Number P1-1076488-1 Address 2643 NW 13th St Zip Code 32609 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $15.00 - $15.00 per hour
    $15-15 hourly 2d ago
  • Customer Service Associate

    The Winn/Dixie Company 4.2company rating

    Customer service advocate job in The Villages, FL

    We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Job Title: Customer Service Associate Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date. Job Tag #WD
    $23k-28k yearly est. Auto-Apply 22d ago
  • Sales/Customer Relations Representative

    Hydradry Inc. 3.6company rating

    Customer service advocate job in Apopka, FL

    Job Description????????????️ Join Our Exciting Sales Team at Hydradry Inc.! ????️???????? Established in 1974, Hydradry Inc. is a leading Water/Fire/Mold Restoration Company, and we're on the lookout for dynamic individuals to join our team as Sales Representatives. Reporting to the Sales Manager, this role is your ticket to an engaging and rewarding career in the restoration industry. If you're ready to connect with customers, drive sales, and be part of a thriving company, this is the opportunity for you! Position: Sales/Customer Relations Representative Position Overview: As a Sales Representative, you will be the face of our company, reaching out to prospective customers and building positive relationships. Experience in the water/fire/mold restoration sector is preferred but isn't required - what matters is your enthusiasm, drive, and willingness to learn. We provide comprehensive training, and opportunities for fast start bonuses., you'll have everything you need for success in this role. The ideal candidates will also join us once a week at our corporate office in Apopka for business collaboration and planning sessions with our sales representatives and sales manager. Responsibilities: Present, promote, and sell our water/fire/mold restoration services using compelling arguments. Establish and maintain positive relationships with customers, insurance adjusters, and agents. Reach out to leads through cold calling and canvassing (reliable transportation required). Expedite resolution of customer problems to maximize satisfaction. Achieve sales targets and outcomes within the schedule. Coordinate sales efforts with team members and other departments. Utilize company CRM to manage job flow, track sales, and update customer files and status reports. Provide management with reports on customer needs, problems, interests, and potential for new products and services. Stay abreast of best practices and promotional trends. Continuously improve through feedback. What we ask for from you: A valid drivers license Proven work experience as a sales representative. Knowledge of MS Office. Familiarity with CRM practices and the ability to build productive business relationships. Highly motivated and target-driven. Excellent selling, communication, and negotiation skills. Prioritizing, time management, and organizational skills. Ability to create and deliver presentations tailored to audience needs. Relationship management skills and openness to feedback. Experience in this field is preferred but not required. Benefits: Uncapped bonus opportunities + commission pay! Fuel Reimbursement Typical Hours: Operating hours are from Monday to Friday, starting at 8:00 AM and concluding at 5:00 PM. Weekly Benefits: Medical Dental Vision 401k PTO Paid Holidays Job Type: Full-time If you're ready to embark on an exciting sales journey with Hydradry, Inc., apply now and be part of a team where your efforts are recognized and rewarded. Join us in making a difference and contribute to creating a safer and more resilient community! ????????????️
    $30k-37k yearly est. 25d ago
  • Customer Requirement Specialist

    United Plastic Fabricating 4.1company rating

    Customer service advocate job in Ocala, FL

    About Us: United Plastic Fabricating innovates plastic products for the fire, marine, and industrial markets. We ensure all our products are designed and fabricated to our customer's needs. From the highest quality products to being cost effective, UPF has proven to be the better way. The CRS coordinates and ensures complete, accurate entry, routing and scheduling of sales orders for all segments of our business. · Enters sales orders and communicates with customers as needed · May be the first point of contact for tier 1 and 2 customers. o Calls customers weekly to request what requirements are needed o Maintains slot capacity to ensure plants are not over or under capacity o Convert slots to orders in system · Interface with Engineering, Manufacturing, Product Support and Accounting teams to ensure complete and accurate documentation of incoming sales orders · May quote sales jobs for tier 3 customers Excellent benefits including Medical, Life, Dental, Disability insurance, 401K with employer match, student loan assistance, and gainsharing! Visit UPF's website @ ********************* to visit our career page and submit your resume. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. This employer uses E-Verify. Requirements Requirements • Bachelor's degree in any discipline preferred • Excellent communication skills • Willing to learn and grow
    $27k-50k yearly est. 18d ago
  • Care Coordinator

    St. Luke's Cataract & Laser Institute 3.7company rating

    Customer service advocate job in The Villages, FL

    Care Coordinator St. Luke's Cataract & Laser Institute is looking to hire a full-time, Care Coordinator at The Villages location! We believe in building careers, not filling jobs, and want to help you create a future in a role that you can enjoy! About the Job The Care Coordinator is responsible for supporting the relationship between the referring physician and the treating physician. We are looking for individuals who can learn and retain medical knowledge, perform a variety of duties in a professional manner, and provide the consistent, organized work that is needed for outstanding patient care. The right candidate must be able to provide exceptional customer service, have positive and professional verbal and written skills, and work well with co-workers, other staff, and medical staff. Basic Functions and Responsibilities (not all inclusive) Manage inbound and outbound communication in a pleasant and courteous manner with healthcare providers Assist referring and co-managed physicians and staff with scheduling needs and communication Effectively gather and document information to patient records to include electronic records Ensure confidentiality of all health information as required by HIPAA guidelines ensuring compliance This Job Is Ideal for Someone Who has: Prior medical office experience (preferred but not required) Prior experience in filing, typing, computer knowledge (preferred but not required) Previous experience in a customer service role Prior experience in Oculoplastic (preferred but not required) Level head, and thrives in a fast-paced environment Mobility in an office setting; sitting, standing, walking, and ability to exert up to 30 lbs of force If your previous experience doesn't check all of these boxes, but you love to learn and believe you are fit, we still want to hear from you! Company Mission “Life Changing Vision” is a mission statement we adhere to in every aspect of our care giving, from the moment a patient walks through our doors to the follow-up care they receive. We are committed to helping our patients attain overall wellness in body, mind, and spirit. Why work at St. Luke's? St. Luke's is a legendary ophthalmic practice with five locations in the Gulf Coast region of Florida and two in The Villages. The St. Luke's name is known not only for excellence in cataract surgery results and patient care but also for career opportunities and growth in the communities we serve. Benefits of working for St. Luke's Medical, Dental, Vision, and Life Insurance 401(k) with Employer Match Paid Time Off and Holiday Pay See more benefits at ******************************************* We are an Equal Opportunity Employer and a Drug Free Workplace We participate in the E-Verify Program
    $41k-52k yearly est. 38d ago
  • Customer Service Associate

    Variety Stores LLC

    Customer service advocate job in Ocala, FL

    Job Description As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves. Duties and Responsibilities: • Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation. Position Requirements: Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned. Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments. Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation. Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management. Working Conditions • Retail store environment where extended periods of standing are required • Retail store stockroom environment subject to fluctuations in temperature • Frequent lifting and maneuvering of merchandise and displays. • Exposure to dust and extreme temperatures while unloading trailers. • Scheduled work hours may vary, to include evenings and weekends. • Occasional use of ladders required.
    $23k-32k yearly est. 20d ago
  • Customer Service Rep - Call Center Associate

    Munn's Air Conditioning & Heating

    Customer service advocate job in Fruitland Park, FL

    Job Description Are you on the lookout for an entry-level job that lets you unleash your customer service skills to the fullest? Come join us at Munn's Air Conditioning & Heating in Fruitland Park, FL as a full-time Customer Service Rep - Call Center Associate to see not only yourself but also your career soar! WHAT'S IN STORE FOR OUR CUSTOMER SERVICE REP - CALL CENTER ASSOCIATE? In this entry-level customer care position, you start earning a competitive wage of $14 per hour and after 60 days you'll receive health, dental, vision, life, long- and short-term disability, critical illness, and accident insurance as well as First Stop Health, a 401(k), paid time off (PTO), 6 paid holidays per year, paid birthdays off, and bereavement pay! WHAT'S NEEDED FROM THIS ENTRY-LEVEL CUSTOMER CARE JOB? You're vital in maintaining our customers' happiness and satisfaction with their services! Monday through Friday from 8 AM to 5 PM, you answer phone calls with your upbeat, positive attitude and proactively solve any issues or concerns that arise. You also book appointments while educating customers on any services they might need. Finally - you have an entry-level job that you love and our clients have a representative that they can count on! WHAT REQUIREMENTS MAKE YOU THE PERFECT FIT? High school diploma OR equivalent Basic computer skills Reliable transportation Scheduling experience is a plus but not required for this entry-level customer care position. WHY BE EXCITED TO JOIN MUNN'S AIR CONDITIONING & HEATING? Whether homeowners are dealing with cold or sweltering temperatures, they know to call Munn's. Established in 1964, our premier heating and air conditioning company delivers fantastic service at a fair price. Our commitment to properly training employees, investing in state-of-the-art technology, and producing only quality work has led us to become the leading HVAC service company in the area. We are proud to help local homeowners with all of their heating/cooling needs, living up to our motto of "Consider It Done". We owe our decades of success to the talented team members who have supported our business along the way. All our employees receive on-going training and participate in employee development programs to grow their skills. On top of a friendly work environment, we also offer our team competitive compensation and excellent benefits. Don't just blow hot air; join us and build a career you can be proud of as part of a family-owned business for 60+ years. We hope you join us and become our essential Customer Service Rep - Call Center Associate! Location: 34731
    $14 hourly 13d ago
  • Customer Accounts Advisor

    Dev 4.2company rating

    Customer service advocate job in Chiefland, FL

    Company DescriptionJobs for Humanity is partnering with Aarons to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Aarons Job DescriptionMin Pay Rate $12.75 Max Pay Rate $13.5 We are Aaron's - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job - it is a career with purpose. The salary range for this role is $12.75 to $13.50. This position is also eligible for incentive pay based on performance. Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership. Skills for Success Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. The Work Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments. Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone Sell customers on the benefits of timely lease agreement renewal payments Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals Assist with merchandise returns and guest deliveries as directed by management Clean and certify merchandise in the Quality Assurance Center for all items personally returned Complete and maintain weekly vehicle maintenance sheet and route sheets daily Load, secure and protect product in company vehicle Safely operate company vehicle Assist the Sales Team as needed Any reasonable duties requested by management Requirements United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States) Ability to work schedule of hours varying from 8 am to 9 pm Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly Two years of retail/customer service experience preferred High School diploma or equivalent preferred Excellent interpersonal and communication skills High energy with the ability to effectively perform all functions of the store and multitasking effectively Proper telephone etiquette Uphold the Aaron's Brand and protect company assets Maintain a professional appearance Proficient computer skills Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Aaron's Total Rewards Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes: Sundays off Employee assistance program Employee purchase program with exclusive discounts Physical and financial well-being programs Tuition reimbursement Employee Business Resource Groups 401(k) plan with contribution matching Paid time off, including vacation days, sick days, and holidays Life and disability insurance Medical, dental and vision insurance Paid paternal leave Stock purchase plans Pay on Demand **Benefits vary based on full- and part-time employment status. About Aaron's
    $12.8-13.5 hourly 60d+ ago
  • PARK SERVICES SPECIALIST - 37002128

    State of Florida 4.3company rating

    Customer service advocate job in Alachua, FL

    Working Title: PARK SERVICES SPECIALIST - 37002128 Pay Plan: Career Service 37002128 Salary: $3,176.43/monthly $38,117.16/annually Total Compensation Estimator Tool Park Services Specialist (37002128) State of Florida Department of Environmental Protection ANTICIPATED VACANCY This position is located in Live Oak, FL Position Overview and Responsibilities: "Compliance with the processing requirements of Chapter 215.422, F.S. is mandatory. Persistent failure to comply with this section by any agency of the state shall constitute good cause for discharge of employees duly found responsible, or predominantly responsible, for failure to comply." This is moderately independent specialized work providing Visitor Services, Resource Management, Maintenance, Administration and Protection of Wes Skiles Peacock Springs State Park. Visitor Services: Explains facilities and services provided for public use, enjoyment, and education; meets visitors, answers questions, provides information and directions and enforces FPS dive policies. Attempts to resolve visitor complaints while maintaining good public relations. Provides natural and cultural history interpretive programs and services via tours, walks, and other means. Administration: Conducts revenue collection and reporting. Prepares forms and reports on a wide range of subjects including visitor use, visitor contacts, patrols, wildlife sighting and population counts, accidents, incidents, vehicle and equipment operations, property records, p-cards, purchase orders and requisitions, etc. Answers telephone, operates radio equipment, personal computer and maintains logs. Answers correspondence and maintains park files. Assists with volunteer and citizen support organization coordination. Acts as liaison between park and District Park Programs Development Specialist. Maintenance: Construct, maintain and repair small buildings, fences, trails, service roads, fire lanes, boardwalks, picnic sites, tools and equipment and all other necessary facilities. Maintain cleanliness of grounds and facilities. Performs routine inspections to ensure proper maintenance standards are met. Resource Management: Participates in the execution of all facets of prescribed fire. Understands issues with non-native species and implements vegetation and wildfire management plans; recognizes communities and maintains optimum species control via natural, mechanical, and chemical means. Implements site restoration projects such as reforestation and erosion control. Implements water resource management plans. Collects and records resource management data. Protection: Performs routine patrols and ensures visitors safety and enjoyment by enforcing park rules pertaining to all natural, historical, and archaeological facilities and resources. Opens and/or secures park facilities as appropriate. The duties of this position require the incumbent to reside on the property. Perform other related duties as required. Required Knowledge, Skills, and Abilities: KNOWLEDGE OF: Methods and techniques used in repair and/or maintenance of park maintenance of park facilities, equipment, and grounds maintenance Administrative practices to include but not limited to daily and monthly reports, collection of park fees and purchasing policies and understanding of the principles of natural resource management and its application FPS diving policies SKILL IN: Using a variety of hand and power tools/equipment Maintenance of facilities and grounds The operation and use of various kinds of equipment including tractors, zero radius mower, etc. Using a state computer and associated software programs, e-mail, internet, cash register and calculator ABILITY TO: Successfully meet position-specific DRP Burn Standards Work independently while balancing a wide variety of responsibilities Perform a variety of skilled trade functions Communicate effectively verbally and in writing Establish and maintain effective working relationships with others Perform physical labor using assorted power/gas tools and equipment Participate in resource management tasks, including but not limited to, prescribed fire activities, non-native plant removal which may include application of herbicide Train and coordinate volunteer & staff projects Accurately prepare reports Collect fees Understand and apply rules and regulations Identify and investigate problems Successfully complete ranger academy Minimum Qualifications: Valid Driver's License Reside on park property Work rotating shifts including evenings, weekends and holidays Successful completion of annual moderate pack test Position of Special Trust Requirement: This position is designated as a Position of Special Trust in accordance with DEP Directive 422, Positions of Special Trust or Responsibility. Successful completion of background screening will be required for this position. Pay: $3,176.43/monthly $38,117.16/annually 3 bed/2 bath mobile home available Our Organization and Mission: The Florida Department of Environmental Protection (DEP) is the state's lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to advance Florida's position as a world leader in protecting natural resources while growing the state's economy. DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. Where You Will Work: Wes Skiles Peacock Springs State Park 18532 180th St Live Oak, FL 32060 Renamed to honor the late world-class explorer, diver, cinematographer and photographer Wes Skiles, Peacock Springs has two major springs, a spring run and six sinkholes, all in near pristine condition. Cave divers travel from all over the world to explore nearly 33,000 feet of surveyed underwater passages. The park features one of the longest underwater cave systems in the continental United States. Around the springs, four major plant communities are represented in the mature forest stands. An award-winning nature trail leads visitors on a path tracing the twisting tunnels of the caves far below their feet, educating hikers along the way. The Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * Annual and Sick Leave benefits; * Nine paid holidays and one Personal Holiday each year; * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options; * Retirement plan options, including employer contributions (For more information, please click *************** * Tuition waivers; * Total Compensation Estimator Tool * And more! For a complete list of benefits, visit **************************** Special Notes: DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses: HR_********************************** HR_************************** An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the DEP Human Resources (HR) Office at **************. DEP requests applicants notify HR in advance to allow sufficient time to provide the accommodation. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:
    $38.1k yearly Easy Apply 12d ago
  • Bilingual Veterinary Customer Service Representative

    Maricamp Animal Hospital

    Customer service advocate job in Ocala, FL

    The experienced Veterinary Customer Service Receptionist is the initial touchpoint for clients and their role is instrumental in shaping the clients perception of the brand and is responsible for fostering a positive client experience while driving sales. By embodying Maricamp Animal Hospitals Core Values, the Customer Service Representative is committed to cultivating an ongoing relationship with the client. They will display a genuine interest in how Maricamp Animal Hospital can help meet and support the well-being of their pets. ABOUT MARICAMP ANIMAL HOSPITAL Our mission is to empower a lifetime of memories, bringing pet health solutions that impact our community. We provide owners with the education they need in order to make a fully informed decision about their pet's health care. We are dedicated to ensuring our patients have the results and success they deserve. Our core values are the backbone of our business and guide our hiring process: we create impact, have discipline, are accountable, in alignment, results-oriented and inspirational. Our team holds tremendous value and an integral part of creating an environment of success and wins from the clients and patients. We help our team members achieve success in their roles and beyond through the development of their personal, professional, and financial goals - making it a top priority to support our teams development potential. OBJECTIVES Utilize professional and courteous communication techniques when interacting with clients via various channels to provide support, information and education regarding our offered products and services based on the Veterinarians recommendations. Maximize sales opportunities by proactively reaching out to clients to schedule appointments, engage with additional services or products, provide detailed information about the benefits of our products or services, and highlight promotions and tools. Nurture the client-business relationship by providing exceptional customer service, demonstrating expertise, and showing genuine care and concern for their pets. Manage the client pipeline by accurately tracking and documenting interactions, identifying client preferences, providing thorough follow-up, and ensuring the clients needs are met at every stage of the process. Professionally address client questions and complaints, and if needed, forward them to appropriate staff. Expertly obtain and maintain accurate medical records throughout all client interactions. Prepare procedure templates for various health certificates, records, and other pertinent medical files or documentation for patient appointments per company policy. Respond to client requests, emails, and questions in a professional and timely manner while ensuring accurate documentation and record-keeping according to company policy. Assist clients by creating financial plans using all available tools, resources, and promotions according to company policies. Perform administrative functions including but not limited to new client registration and appointment scheduling per company policy while maintaining accuracy in data entry. REQUIRED COMPETENCIES Excellent verbal and written communication skills with a proven ability to navigate relationships with clients, co-workers, and patients. Service-oriented and able to resolve customer grievances, concerns, and questions appropriately. Personable communicator who clearly and persuasively describes products and services to customers to encourage sales transactions. Must be detail-oriented and highly attuned to capturing relevant data in documentation. Strong computer skills and highly proficient in MS Office Suite, Windows, Google Suite; and CRMS Outstanding organization and administrative accountability. Ability to maintain confidentiality with individual interactions with patients Experience successfully maintaining a positive attitude while working in a team environment with competing priorities. Must have the physical and mental capacity to perform in a fast-paced and challenging environment. REQUIRED EDUCATION AND EXPERIENCE 1-2 years experience in Customer Service and appointment scheduling, preferably in healthcare or other related industry Education in Customer Excellence or Customer Service Knowledge of veterinary medicine Bilingual English & Spanish is a plus PHYSICAL REQUIREMENTS Ability to spend prolonged periods of time standing, sitting, or walking Must be able to lift at least 25lbs Travel Required: Up to 15% for Continuing Education & Training Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements COMMITMENT TO DIVERSITY As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Maricamp Animal Hospital recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. Job Type: Full-time Salary: $16.00 - $20.00 per hour Expected hours: 40 per week Benefits: Tuition Assistance 401(k) with employer match Dental Insurance Employee assistance program In-House Veterinary Care Employee Discount Paid time off Employee Discount Program Professional development assistance Referral program Vision insurance Schedule: Day shift Business Hours: Monday to Friday 8am-6pm and Saturday, 8am-1pm. Work setting: In-person
    $16-20 hourly 20d ago
  • Customer Experience Representative

    Centric Fiber Op Co, LLC 4.0company rating

    Customer service advocate job in The Villages, FL

    Centric Services (“Centric”) delivers industry-leading high-speed internet through Centric Fiber and natural gas services through its UniGas division. Centric serves ground-up commercial and residential developments, as well as master-planned communities in all major metropolitan markets across Texas and Central Florida. As the only integrated telecom and natural gas provider currently in the market, Centric is rapidly expanding into new regions due to its advantageous dual-model approach. Our team is dedicated to bridging infrastructure gaps through strategic value creation and continuous innovation. We are seeking a motivated and results-driven Customer Experience Representative to join our team. This role is responsible for building strong relationships with all new homeowners in Centric Fiber residential communities, while promoting Centric's services to achieve and exceed sales targets. The Sales Representative will serve as a key representative of Centric in the community, ensuring an exceptional customer experience from first contact through service activation. This position also plays a key role in maintaining sales and call KPIs, gathering sales projections from builders, and identifying opportunities to improve capture rates across assigned communities. Responsibilities: Provide customer assistance, education and information on services, customer equipment and products. Generate leads, manage sales funnels, and upsell products & services. Promote marketing and sales efforts during each customer and potential customer contact. Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments. Make outbound and receive inbound phone calls each day (averaging 40+ per day). Assist with overflow calls for Billing and Tech Support. Achieve daily/weekly/monthly metrics (appointments, qualified leads, etc.) Gain business knowledge through researching how our competitors operate, incentives they are offering, and pain points and challenges our subscribers want solved. Execute creative outbound prospecting within your assigned territory. Conduct high level conversations with all homeowners or potential homeowners, explaining the value proposition of Centric Fiber services. Leverage sales tools to network with potential subscribers From time-to-time report back to operations on the status of community development activities - e.g., home build inventory, construction starts, closings, etc. Participate in community and company social media outlets - monitor company commentary, respond to complaints and accolades, monitor community happenings. Providing new homeowners with products and solutions which help to simplify and organize their lives. Creating personal connections to make our technology look and feel simple. Generating sales by using your passion for Centric Fiber's services. Assist with store opening and closing duties and maintain sales floor coverage during assigned retail store hours when scheduled. Other duties as assigned. Stay up to date on competitor offerings and market trends to position Centric's services effectively. Requirements High School Diploma / GED Previous experience in sales, customer service, or a related field Strong communication and interpersonal skills with a customer-first mindset Ability to work evenings and weekends as needed to support community events and closings Proficiency in CRM and sales tracking tools such as HubSpot and Salesforce Reliable transportation to visit communities and attend events Preferred Requirements: Associates or College-level degree Experience in telecommunications, utilities, or real estate sales Established relationships with builders, realtors, or community organizations Benefits Competitive base pay + commission Medical, dental, vision, and more Generous PTO policy 10 company-paid holidays 401(k) plan with 5% company match
    $26k-37k yearly est. 3d ago
  • Customer Service Associate FT

    Segrocers

    Customer service advocate job in Dunnellon, FL

    We are committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here. We move fast, adapt quickly, and take pride in upholding the highest standards of quality in everything we do. Job Title: Customer Service Associate FT Location: Retail Grocery Location Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner. Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude. Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction. Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability. Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed. Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed. Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate. Maintain confidentiality of information. Put up discarded or returned merchandise. Perform cashier associate duties, as necessary. Perform pricing duties, as necessary. Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management. Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy. Perform other job-related duties as assigned. Qualifications Minimum Must be 18 years of age. High school diploma or equivalency. Ability to read, write and speak English proficiently. Ability to understand and follow English instructions. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Preferred Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact. Possess a proficient working knowledge of office, front end systems and equipment. Possess proficient computer skills. Possess demonstrated skills in the ability to perform and deliver customer service expectations. Demonstrate good organizational skills. High standard of integrity and reliability. Required Behaviors Lives the Values by embracing the essence of the company demonstrating a commitment to the company's goal and values. Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust. Business-driven showing passion for the business, delivering results consistently. Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer's needs above all else. People Passion through consistently treating others with respect and dignity. Knowledge, Skills, Abilities Compliance with all company policies and procedures. Must complete service training within sixty (60) days of position start date. Job Tag #WD
    $23k-32k yearly est. Auto-Apply 60d+ ago
  • Customer Service at Down Home Properties, LLC

    Stacey Gottdenker

    Customer service advocate job in Wildwood, FL

    Job Description Down Home Properties in Wildwood, FL is looking for a full time customer service representative to join our team. Our ideal candidate is someone with strong phone skills, has the ability to multi-task and keep organized. Responsibilities Handle complaints and provide appropriate solutions in a timely manor Schedule annual maintenance and repairs with local vendors Work with property owners via phone and email to obtain permission for needed repairs Follow up with guests and owners to ensure positive outcome for all Scheduling field representatives daily work load Qualifications Friendly attitude even when dealing with disgruntled customers Responsible and proven ability to maintain scheduling commitments Ability to problem solve quickly Good communication skills Follow through Multi-task Time management We are looking forward to receiving your resume. Thank you.
    $27k-36k yearly est. 22d ago
  • Customer Service Clerk / Greeter

    Ad-Vance Talent Solutions

    Customer service advocate job in Wildwood, FL

    Temp Customer Service Clerk / Greeter Temp-to-Hire Schedule: Monday-Friday, 7:55 a.m.-5 p.m. Pay: Starting at $15.21 (Based on experience) IMPORTANT - PLEASE READ BEFORE APPLYING Must be able to work at ALL three locations listed above. No exceptions. This is a public-facing role with standing, walking, and customer interaction throughout the day. Job Summary This position supports the Sumter County Tax Collector's Office by providing front-line customer service, phone support, clerical assistance, and road test administration. You will be the first point of contact for the public and play a key role in ensuring efficient, courteous service. Essential Job Duties Greet customers, determine the purpose of their visit, and direct or escort them appropriately Resolve routine customer questions and complaints professionally Physically verify vehicle identification numbers (VINs) Answer and route phone calls; provide information and take messages Enter and retrieve data using computer-based systems Perform general clerical duties, including record retrieval and research Prepare and verify receipts, forms, and payment-related documents Process incoming and outgoing mail Administer and monitor road tests Operate office equipment such as copiers and standard office machines Maintain regular and reliable attendance Stand and walk for extended periods throughout the workday Minimum Qualifications High school diploma or GED At least one (1) year of clerical and/or customer service experience Valid Florida driver's license with a driving record acceptable to the insurance provider Ability to work in Wildwood, Bushnell, and The Villages Strong customer service skills and attention to detail County Policy Requirements (Mandatory) No visible tattoos above the T-shirt line or on the hands Physical Requirements Fairly physical role Requires frequent standing and walking for long periods
    $15.2 hourly 7d ago
  • Vegetation Services Specialist

    Seco Energy

    Customer service advocate job in Wildwood, FL

    Energize your Career at SECO Energy! General Purpose of Job This position is responsible for planning, quality assessing, and auditing vegetation clearance work needed on SECO's transmission and distribution system. This includes cycle and non-cycle maintenance trimming/removals, mowing and herbicide application, and debris hauling. This position must ensure that all line-clearing and work planning is performed in accordance with SECO Line Clearance Specifications, Florida Public Service Commission (FPSC) guidelines and adheres to all federal, state, and local laws and regulations. The overall goal of this position is to passionately pursue the elimination of "tree caused" electrical outages in a safe, member focused, efficient, and environmentally responsible way. This position must demonstrate a firm commitment to customer service as they will frequently interact with both internal and external customers. Minimum Required Qualifications and Competencies The following includes the minimum job requirements and essential duties for this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Some job requirements may exclude individuals that cannot be reasonably accommodated or who pose a direct threat or significant risk to the health and safety of themselves or other employees. Education * Minimum: Two (2) year associate degree in horticulture, arboriculture, forestry, or related field of study. * A high school diploma or GED with four (4) years of vegetation management experience in the electric utility industry or six (6) years of related experience in the electric utility industry may be considered in lieu of an associate degree with two (2) years of vegetation management experience in the electric utility industry or four (4) years of related experience in the electric utility industry. Experience * Minimum: Two (2) years of vegetation management experience in the electric utility industry or four (4) years of related experience in the electric utility industry. * Preferred: ISA certified Arborist Certification or ability to obtain within 18 months of employment. * Preferred: ISA certified Utility Specialist or ability to obtain within 30-months of employment. * Preferred: Possess a "Commercial Applicator License" issued by the Florida Department of Agriculture and Consumer Services, Pesticide Certification Office, or ability to obtain within one (1) year of employment. Other Requirements * Ability to operate a variety of office equipment, including a personal computer, printers, copy machines and telephone. * Ability to work irregular hours for assignment completion and flexibility to change scheduling and report to work on short notice during emergency situations. * Normal work hours will either be eight (8) or ten (10) hours between 7:00 am and 6:00 pm, Monday through Friday. * Successful completion of pre-employment background check, physical and drug screen.
    $28k-50k yearly est. 60d+ ago
  • Customer Service Representative

    Tower Hill Insurance Group, LLC 4.7company rating

    Customer service advocate job in Gainesville, FL

    Candidates must reside within 50 miles of our Gainesville, FL office and be willing to work on-site. A minimum of two (2) to three (3) years of customer service or call center work experience is required. Previous work experience in insurance services or related service industry is a plus. Tower Hill Insurance Group has an exciting opportunity for a talented Customer Service Representative who enjoys intellectual challenges and is seeking a rewarding career with a company that is experiencing growth. Not only is Tower Hill Insurance one of Florida's most trusted names in homeowners insurance, but it offers great opportunities for career advancement and personal growth, along with very competitive benefits and rewards. We are growing at a consistent pace and seek professional individuals with drive, team mentality, who want to make an impact, and are committed to a long-term career in the insurance industry. The Customer Service Representative is the intermediate professional level responsible for providing excellent customer service support to Insureds, Agents, and related businesses via telephone, emails, or mail correspondence. The role may also perform processing work as assigned when not providing customer service via phone or email. Incumbents in this role may also aid leadership with special projects, daily audits, and other customer service tasks. ESSENTIAL DUTIES AND RESPONSIBILITIES * Handle inbound/outbound phone and email inquiries about policy changes, renewals, billing information, cancellations, initial claim reporting, claims status, policy guidelines and procedures, policy quoting, and ability to discuss the policy declarations page in detail. * Service the following contact center queues (Policy Inquiry, Claims, Agency Service, Commercial and TH Specialty Policy and Agency Service) other queues may be assigned as needed. * Achieve a monthly production score of 87% or above for the following categories: Call Performance, Policy Audits, Aux Reporting, Schedule adherence, and Attendance for six consecutive months. * Discuss and provide detailed explanation of our Policy Declarations Page which lists each coverage associated with premium amounts. * Discuss detailed information of endorsement changes made to the policy. * Provide detailed breakdown of Tower Hill Insurance Exchange. * Document summary of each customer contact via our system applications. * Rely on instructions and pre-established guidelines to perform the functions of the job. * Provide professional and correct information in a business-like and friendly manner with the goal of ensuring customer satisfaction. * Strive for first-call resolution, including providing options and alternatives to best assist the customer. * Maintain full knowledge of department FAQs documents. * Work extended hours to meet Call Center demands and during catastrophes events as needed. * Prepare faxes, emails, receipts, and other correspondence as requested. * Conform to proper business etiquette and company guidelines including THIG core values with a positive attitude. * Assist leadership with special projects and other assigned tasks. ADDITIONAL DUTIES This job description reflects the general duties considered necessary to describe the essential functions of the job and should not be considered a complete description of all the work requirements and expectations of the position. Tower Hill reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization. Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION High School Diploma or GED required. EXPERIENCE Minimum of two (2) to three (3) years of customer service or call center work experience required. Previous work experience in insurance services or related service industry is a plus. CERTIFICATIONS Professional Insurance Designations preferred. LICENSES Valid Driver's License required. Florida 4-40 Customer Service License preferred. BENEFITS * Medical * Dental * Vision * Life & Disability Insurance * 401(k) * Health Savings Account * Accident, Critical Illness and Hospital Indemnity * Pet insurance * Paid time off & Holiday pay We offer competitive pay and benefits, and well-being programs to support you and your family. For more information about our company, careers and Total Compensation visit: Total Compensation - Tower Hill Insurance (thig.com) Tower Hill Insurance is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Tower Hill Insurance is committed to working with and providing reasonable accommodation for individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to ********************* and let us know the nature of your request and your contact information. All applicants will receive an acknowledgement that their application has been received. Candidates will not receive status updates regarding their application; however, those candidates selected for further consideration will be contacted by Human Resources.
    $32k-38k yearly est. 2d ago
  • Direct Care Staff at Grace Care Advocates

    Grace Care Advocates

    Customer service advocate job in Montverde, FL

    Grace Care Advocates is a Behavior Focused Group home located in the beautiful town of Montverde, FL. Our home is an all-Female Group Home that cares for adult woman with mental and physical disabilities. We are looking for experienced woman to add more Direct Care Staff. Our ideal candidate is attentive, punctual, patient and hard-working. Looking for Part-time and Full-time Responsibilities Responsible for the safety, support and supervision of all individuals. Monitors each individual's health status and report concerns to supervisory staff. Competently carries out emergency medical actions as trained. Assists in the provision of routine health care and personal care needs. Performs duties to maintain a clean, safe and healthy environment. Reliably follows emergency procedures as trained. Transports individuals using Grace Care Advocates vehicles only. Help prepare meals and keep house schedule. Qualifications A Strong Willingness to Serve Others High School Diploma or GED with proof of completion Valid Florida Driver's License with an insurable driving record. Able to drive night or day. Physical condition allowing for safe, repeated, satisfactory completion of essential functions of position defined in this description. Able to pass in first 30 days of employment, background screening which includes FDLE, FBI fingerprint and local law check. Core Competency, Zero Tolerance, CPR, First Aid, Behavior Assistant, TACT, AIDS/HIV, Orientation and Medication Certification training must be completed within the first 30 days of employment and kept current with required re-certifications. Benefits Pulled from the full job description Health insurance 5 time and half holidays We are looking forward to receiving your application. Thank you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $25k-36k yearly est. 5d ago
  • Customer Service Representative II (68)

    Lifestream Behavioral Center 3.5company rating

    Customer service advocate job in Clermont, FL

    Job Purpose: - The Customer Service Representative II at LIFESTREAM BEHAVIORAL CENTER is responsible for providing exceptional service to clients by addressing inquiries, resolving issues, and ensuring a positive experience. This role involves handling complex customer interactions, offering solutions, and maintaining a high level of professionalism to support the organization's mission of delivering quality behavioral health services. Key Responsibilities: - Respond to customer inquiries via phone, email, or in-person with accuracy and professionalism. - Resolve customer issues and complaints in a timely and effective manner, ensuring customer satisfaction. - Provide detailed information about services offered by LIFESTREAM BEHAVIORAL CENTER and assist customers in understanding their options. - Maintain accurate records of customer interactions and transactions, documenting details of inquiries, complaints, and actions taken. - Collaborate with other departments to ensure a seamless customer experience and address any service delivery issues. - Identify opportunities to improve customer service processes and contribute to the development of best practices. - Stay informed about organizational changes, updates, and new services to provide accurate information to customers. - Support the training and mentoring of new customer service representatives as needed. - Adhere to all company policies, procedures, and regulatory requirements in the execution of duties. Qualifications Required Education: - High school diploma or equivalent required. - Associate's degree or higher in a related field preferred. Required Experience: - Minimum of 2 years of experience in a customer service role, preferably in a healthcare or behavioral center setting. - Proven track record of effectively handling customer inquiries and resolving issues. - Experience working with diverse populations and understanding of cultural sensitivities. Required Skills and Abilities: - Excellent verbal and written communication skills. - Strong interpersonal skills with the ability to build rapport with clients and colleagues. - Proficiency in using customer service software and Microsoft Office Suite. - Ability to multitask and manage time effectively in a fast-paced environment. - Demonstrated problem-solving skills and ability to think critically. - High level of empathy and patience when dealing with clients facing challenging situations. - Ability to work independently and as part of a team. - Strong attention to detail and organizational skills. LifeStream Benefits Health/Dental/Vision Insurance Short Term Disability Pension Plan 403(b) PTO (Over 4 weeks your 1st year!) Flexible Work Schedules Tuition Reimbursement Program Free Telehealth Services And More! Important Notice As part of our hiring process and in compliance with Section 435.04, Florida Statutes, certain positions require a Level 2 background screening. Employment offers are contingent upon meeting applicable requirements. For more details on Level 2 background screening requirements, please visit: Florida Care Provider Background Screening Clearinghouse LifeStream is an equal opportunity employer and does not discriminate against any applicant based on age, citizenship, color, covered veteran status, disability, gender identity, genetic information, marital status, race, religion, sex, sexual orientation, or other protected status in accordance with applicable federal, state, and local laws.
    $21k-26k yearly est. 15d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Ocala, FL?

The average customer service advocate in Ocala, FL earns between $25,000 and $38,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Ocala, FL

$31,000
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