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  • Client Relations Specialist

    Eteam 4.6company rating

    Customer service advocate job in Fort Myers, FL

    Title: Specialist, Research Engagement Services I Duration: 06 Months Candidates must have a completed Bachelors Degree for consideration. Candidates must be flexible enough to work in either of the following shifts based on requirements: 9am-6pm EST or 10am-7pm EST Overview: Research Engagement Services (RES) Specialists provide world-class service by engaging directly with clients, prospects and vendors to coordinate requests with Client Research & Advisory Experts. Successful Specialists demonstrate a passion for client service, strong problem-solving skills, and a willingness to learn with a high degree of ambition and drive. In the role of RES Specialist, you will act as a liaison between internal and external Clients and the Client Expert community to problem solve around our clients most pressing technology and business-related questions and problems. Other duties include: Coordinate with internal and external stakeholders to schedule research interviews. Serve as primary day-to-day contact for member and prospective companies for research projects. Ensure that CRM database (Client.com) contains accurate account details, contact information, and notes regarding research interview requests. Provide research support on a variety of projects. Maintain project dashboards to provide clear and accurate visibility into project ownership, progress and next steps. Time management and organizational skills Written and verbal communication skills Analytical mindse
    $49k-70k yearly est. 3d ago
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  • Licensed Customer Service Representative - Venice, FL

    The Auto Club Group 4.2company rating

    Customer service advocate job in Venice, FL

    Join America's most trusted brand with over 100 years of service. Why Choose AAA The Auto Club Group (ACG) ACG offers excellent and comprehensive benefits packages: Medical, dental and vision benefits 401k Match Paid parental leave and adoption assistance Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays Paid volunteer day annually Tuition assistance program, professional certification reimbursement program and other professional development opportunities AAA Membership Discounts, perks, and rewards and much more A DAY IN THE LIFE of a Field Insurance Service Representative The Auto Club Group is seeking a Field Insurance Service Representative who will provide a high level of support to the Insurance Agency and members by servicing existing insurance accounts. Perform retention calls, process applications, renewals, amendments, resolve customer problems, as well as selling membership and financial products (credit cards) Provide price quotes on all insurance products and factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale Take insurance payments (initial, installment, lapse, or reinstatement) Respond to customers' insurance inquiries and explains product features and Auto Club Group service advantages to potential customers for the purpose of promoting and selling various insurance, membership, and financial products Refer to agent when appropriate Recognize and promote cross-sale opportunities within the context of servicing a change to an existing member's policy and provide efficient processing of customer policies, endorsements, and status and coverage changes in accordance with state rules and corporate policies and procedures Provide customer assistance through the performance of sales processing activities and assists management and agents when applicable Conduct outbound promotional and retention call activities per management request and provides general promotion of Auto Club Group products and services following established guidelines Participate in a team environment to promote customer satisfaction and consistent service following the customer service model Receive and resolve member/customer complaints and seeks assistance from management in complaint resolution as necessary Participate in office events developed to generate insurance revenue, improve member awareness of products, and support local community activities Fulfill, maintain and service insurance policies Respond to inquiries regarding insurance availability, eligibility, coverage. Prepare insurance proposals, policy changes, transfers, and billing clarification Contact members or insureds regarding the renewal of delinquent memberships, late premium payments and to solicit reinstatements in the event of policy cancellations Verify new business applications Refer relevant members/insureds to other lines of business (i.e. Travel and Life) Process insurance and membership payments Update electronic member information Maintain filing systems and provide other general Agency support HOW WE REWARD OUR EMPLOYEES Starting hourly wage of $23.00 - $25.50 per hour, based on experience WE ARE LOOKING FOR CANDIDATES WHO Required Qualifications: A Current Property & Casualty Insurance license Must qualify, obtain, and maintain all applicable state licenses and appointments required for selling and/or servicing Auto Club Group Membership products. Successful completion of Customer Service, Insurance and Membership training within 6 months of hire Education: High School Diploma or equivalent Work Experience: Provide a high level of customer-focused service Service insurance policies and processing applications, renewals, and amendments Respond to billing and coverage questions Process monetary transactions; Taking payments Promote the sales of insurance products and services using established guidelines Present complex information in a clear and concise manner Knowledge and Skills: Analyze member/potential customer insurance needs and determine appropriate levels of coverage Prepare appropriate rate quotations Organize, plan and promote the sale of ACG insurance and membership products and services Perform outbound service calls Maintain accurate records Insurance terminology General insurance regulations Underwriting procedures Sales regulatory and compliance guidelines Insurance Systems and/or membership systems (e.g., PPS, POS, IMS, IPM) Work effectively in a team environment Work independently, with minimal supervision Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility Proficient in using Microsoft Office products Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g ., explain instructions, rules and procedures) Perform mathematical calculations to accurately perform monetary transactions Work under pressure in a high volume, fast paced customer service environment Successfully complete appropriate training relative to all Auto Club Group (ACG) products and services Work Environment Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events. #LI-SK1 Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other. We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger. To learn more about AAA The Auto Club Group visit *********** Important Note: ACG's Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements. The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status. Regular and reliable attendance is essential for the function of this job. AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.
    $23-25.5 hourly 1d ago
  • Business Recruitment/Retention Specialist / Economic Development / CityManager's Office #9122

    City of Cape Coral 4.1company rating

    Customer service advocate job in Cape Coral, FL

    GENERAL STATEMENT OF JOB SAFETY SENSITIVE: No FINGERPRINTING REQUIRED: Yes About Us The City of Cape Coral is the seventh largest city in Florida, has over 1,500 full-time employees, offers diverse career advancement opportunities, and features a comprehensive training and development initiative to enhance existing abilities, cultivate fresh skills, and foster valuable professional connections. Perks and Benefits Free city-paid employee health coverage, additional for spouse or family City Employee Health & Wellness Center for healthcare services 5 weeks Paid Time Off (sick & vacation) 11 paid holidays Pension plan City-paid life and long-term disability insurance Optional Vision and Dental Plans Tuition reimbursement Gym membership reimbursement And much more! Qualifications Bachelor's Degree from an accredited college or university in a related field; or Associate's degree from an accredited college or university and four (4) additional years of related experience. Three (3) years of experience in economics, public administration, business administration, business development, planning, or a closely related field. Must possess a valid state driver's license and obtain a valid Florida driver's license within thirty (30) days of hire or promotion. Key Responsibilities Meets and works with clients and/or business owners, investors and developers to commit to bringing their business or starting, expanding or investing in the growth of a business in the Cape Coral market. Generates and cultivates leads and important business contacts that promote and guarantee the creation of future clients and the assurance of business and investment growth and a stronger, more diversified commercial tax base. Attends local business and real estate networking events, educational events, and national trade shows, for business recruiting and demographic-related purposes. Speaks to and makes presentations for business entities, agencies, organizations and network affiliate groups to help generate leads/projects and promote a stronger influence towards the City of Cape Coral and business expansion goals. Maintains a strong working relationship with the Commercial real estate community and the Development Services Department (DSD) to generate and coordinate project opportunities and assist clients with location-related issues. Assists in preparing and implementing the City's Comprehensive and Economic Development Master Plans, and other reports and documents as requested. Researches and understands current and changing market conditions that affect client retention and market resilience in Cape Coral. Effectively uses research and market data to influence commercial expansion and business/job growth. Perform other related duties as required. Please review the full by clicking on the link below. To apply for this position, click on the "Apply" button located in the top right corner of the window. Business Recruitment/Retention Specialist Job Description An Equal Opportunity Employer and Drug-Free Workplace
    $33k-41k yearly est. 19h ago
  • Customer Service Agent

    Sixt Usa 4.3company rating

    Customer service advocate job in Fort Myers, FL

    Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of $19. YOUR ROLE AT SIXT You welcome all customers upon arrival and gather feedback to improve their future rental experience You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location You work in various weather conditions and are willing to take on additional tasks to support business needs YOUR SKILLS MATTER Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays Bonus Plan Take advantage of a bonus plan based on performance Employee Assistance Program Access support whenever needed through our Employee Assistance Program Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
    $19 hourly 1d ago
  • Fruit Expert- Customer Service

    Palmko Enterprises

    Customer service advocate job in Estero, FL

    The Fruit ExpertTM - Customer Service Associate ensures that the Edible service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience. Essential Job Functions and Responsibilities: • Demonstrates a strong understanding of product knowledge and quality standards • Welcomes and connects with every customer to provide excellent customer service • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals • Assists customers in the selection and purchase of Edible products • Uses effective sales approaches and displays strong knowledge of product line • Effectively converts customer inquiries into sales • Builds long-term relationships and builds the trust and loyalty of customers • Responds to customer needs • Maintains customer service area and equipment in a clean and appealing manner • Manages difficult customer situations in a calm and professional manner Maintains Quality Store Operations • As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards • Follows store policies and procedures for operational flow at each station • Performs cleaning tasks in accordance with the cleaning standards and works as a storeteam player • Presents oneself professionally and demonstrates clear communication with all customers and co-workers • Follows standards for merchandising, stocking, rotating and storing all products Financial Contribution • Follows cash handling and register policies • Follows inventory stocking and recording guidelines • Takes responsibility to learn all aspects of the position • Learns and demonstrates creating the Edible Experience • Learns and performs duties of customer Service, production, and/or delivery driver as needed • Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis
    $39k-86k yearly est. 60d+ ago
  • Customer Service Agent

    GAT 3.8company rating

    Customer service advocate job in Sarasota, FL

    As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee. Responsibilities: Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person. Must be able to announce both incoming and outbound flights. Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures. Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts. Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors. Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information. Able to stand and work in one location for up to four hours at a time. You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport. Work independently without direct supervision. Requirements: Must be at least 18 years of age Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail. Ability to read, speak, and understand the English language. Ability to stand for long periods of time Must possess good communication skills and a friendly, outgoing personality in person and via telephone. Possess entry-level computer skills Occasionally lift bags or items weighing between 50 and 70 pounds Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law Must be able to work nights, weekends, and holidays
    $22k-28k yearly est. 14d ago
  • Customer Service Insurance Advisor

    Happy Halloween

    Customer service advocate job in Estero, FL

    Responsive recruiter Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Health insurance Paid time off Parental leave Training & development Tuition assistance Vision insurance Wellness resources About Us At Ted Todd Insurance, we believe exceptional service begins with people who genuinely care. Our Customer Service team is the heart of our agency supporting clients, solving problems, and ensuring every person who contacts us feels heard, protected, and valued. We are an ethical, compliance-focused, team-centered organization where doing what's right for the customer always comes first. If you thrive in a positive environment where teamwork, professionalism, and client relationships matter, you will enjoy being part of our culture. About the RoleAs a Customer Service Insurance Advisor , you are the voice of TTI for existing clients. You'll provide guidance, answer questions, resolve concerns, make policy updates, and identify coverage gaps always with integrity and clarity. Your mission is to create a WOW experience at every interaction by being knowledgeable, patient, solution-focused, and genuinely committed to helping people understand their insurance. This is not a sales role with quotas. It is a client relationship role focused on service excellence, accuracy, and consultative support. What You'll Do Handle 30+ inbound service calls per day with professionalism and empathy. Provide clients with a warm, educational, and exceptional experience every time. Communicate through phone, email, text, and chat with equal clarity and professionalism. Listen carefully to understand each client's needs and concerns. Set clear expectations and ensure timely follow-up on all service tasks. Review coverage and help identify potential gaps or exposures so clients can make informed decisions. Complete data entry and documentation across multiple platforms accurately and promptly. Work collaboratively with Sales, Retention, and other internal teams to solve problems and support clients. Uphold all compliance, documentation, and communication standards. This Role Is a Great Fit If You… Are a strong communicator who can explain information simply and clearly. Enjoy helping people and solving problems. Take pride in providing exceptional service not just “answering questions.” Thrive in a structured, supportive, in-office environment with a team mindset. Stay calm under pressure and handle multiple inquiries with professionalism. Have strong attention to detail and accuracy in documentation. Believe that doing what is right for the customer is non-negotiable. Qualities of a Successful Customer Service Advisor Communicates confidently across phone, email, text, and chat. Creates a WOW experience through friendliness, clear explanations, and reliability. Works collaboratively with teammates to meet client needs. Handles data entry with ease and accuracy. Brings a positive, unifying work ethic that supports a culture of teamwork. Is motivated by helping clients feel protected and supported. Qualifications Customer service or administrative experience preferred (insurance experience is a plus). Strong verbal and written communication skills. Ability to navigate multiple systems while assisting customers. High attention to detail and accuracy. 18+ and legally eligible to work in the U.S. High school diploma or equivalent. This is an in-office role. If you enjoy helping people and want to be part of a trustworthy, mission-driven team, we'd love to meet you. Compensation: $42,500.00 - $52,500.00 per year We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Join the Ted Todd Insurance Team Ted Todd Insurance (TTI), an Allstate agency with a longstanding history since 1986, is the largest Allstate agency operating out of Florida. We have a passion for growth and are actively seeking top talent from across the nation to join our dynamic team. With four offices spread throughout Florida, our mission is to leave both our customers and employees better than we found them. We operate with a foundation built on integrity, accountability, continuous development, and open communication. Why TTI? At TTI, we are proud of the inclusive and friendly culture we have built. Our insurance professionals are driven, exceeding their goals daily while making a significant impact in the insurance world. We prioritize a work environment where diversity is championed, and every individual's voice is heard. Our Commitment to Diversity and Inclusion We strive to be an organization free from discrimination, ensuring no one is treated differently based on race, religion, ethnicity, gender, gender identity, age, marital status, sexual orientation, veteran status, or disability status. We believe in the strength that comes from diversity and inclusivity. Professional Growth and Rewards At TTI, you will find a team dedicated to your professional and personal growth. We reward those who work hard, show compassion, and contribute to our mission of transforming the insurance industry. If our mission and values resonate with you, we believe you will thrive here at TTI. Join us and make a difference in the insurance world. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. 2021 Allstate Insurance Co.
    $42.5k-52.5k yearly Auto-Apply 60d+ ago
  • Operations/Dispatch and Customer Service Support

    Good Greek Moving & Storage

    Customer service advocate job in Fort Myers, FL

    Are you looking for an innovative, fast paced and rewarding opportunity to expand your career? If so, LOOK no further! Good Greek Moving & Storage is expanding its team of professionals. Known in the marketplace as an industry leader in the moving community, Good Greek is a total relocation expert offering, storage, trash removal, auto transport, realty services and premier concierge services. The Operations/Dispatch and Customer Service Support position is an essential and multifaceted role in our organization's operations. They will work with our professional moving crews, compliance personnel and customers. Become a key member of the Good Greek thriving team of professionals. We are seeking innovative, forward thinking, and tenacious individual to work with our leadership team, existing and prospective clients, and our partners. To be successful in this role you will need to be highly organized, socially confident, exude excellent customer service skills and must be able to multitask. An outstanding candidate should be able to keep all facets of an office running smoothly and ensure all operational responsibilities are being fulfilled. While ensuring compliance with regulations. Good Greek is a Leader in the industry offering extremely competitive compensation and benefits! APPLY TO LEARN MORE Key Skills/Qualifications Detailed orientated Skilled in documenting Important Data Precise data entry Strong Phone Skills Listening and verbal communications Astute, high energy and dependable Proficient in reporting Strong ability to multitask Ability to work effectively under pressure Must have 1-3 years Operations/Dispatch experience Bilingual a plus!!! Core Responsibilities Planning and coordinating jobs Setting schedules Maintaining driver\helper relationships Ensuring adequate capacity for job coverage Answering the telephone and making follow-up calls. CRM data entry/software data management Fielding Customer Service Inquires Provide ETA updates in company software and make relevant notes in shipment notes Monitor drivers and ensure that they are following DOT regulations-and document/report violations of regulations Communicate with customer and with customer service on driver s schedule Log and track driver locations and activities Job Type: Full Time Salaried Position Salary and Benefits: Competitive Benefit Package Available Paid Training *Good Greek and our affiliates are equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
    $28k-44k yearly est. Auto-Apply 34d ago
  • Customer Relations Specialist

    Service Pros Auto Glass

    Customer service advocate job in Sarasota, FL

    Job Description Customer Relations Specialist - Sarasota Earn $1,000-$2,500+ WEEKLY • No Experience Needed • Weekly Pay Service Pros Auto Glass is hiring friendly, motivated people to work inside our partnered auto dealerships. If you enjoy talking to people and want a high-earning, entry-level opportunity, this is it. What You'll Do Greet customers in the service drive Identify simple windshield replacement needs (we train you!) Explain options and help schedule service Build relationships with dealership staff Track customer interactions and hit daily/weekly goals What We're Looking For No experience required - we train fast Positive, outgoing, and coachable Strong people skills Valid driver's license & reliable transportation What You Get $1,000-$2,500+ weekly Weekly pay Fast training & clear growth opportunities Supportive, team-first culture Fun team events & bonuses Apply Today Start earning quickly in a role with simple duties, strong support, and excellent weekly pay.
    $27k-42k yearly est. 12d ago
  • Customer Engagement Specialist

    IMG Academy 4.4company rating

    Customer service advocate job in Bradenton, FL

    The Customer Engagement Specialist (Part-Time) plays a critical role in delivering a world-class experience for IMG Academy families, serving as the initial contact between potential customers and our Academy Programming. As the main facilitator of the operator phone line and inbound chat system, the individual will be responsible for ensuring a welcoming and efficient experience for families looking for more information regarding our Academy programming and interest in enrolling in one of our programs. Primary duties will include answering inbound inquiries via phone and chat, answering questions while providing detailed information specific to the Academy, and directing callers and chat participants to the appropriate channels or resources for further support. This role demands strong communication skills, a customer-centric attitude, and the ability to multitask in a dynamic environment. Position Responsibilities: Serve as the initial point of contact for inquiries via phone and chat, managing the operator line and live chat with professionalism and clarity. Act as the main phone line operator on weekends, handling inbound calls and routing inquiries to appropriate sales advisor or campus department Manage online chat and responsible for real time assistance ranging from customer inquiries, requests, solving customer concerns and issues, providing Academy information and potential sales opportunities Assist in lead generation by proactively reaching out to website visitors while acting as a bridge to connect customers with sales advisors for sales conversions Utilize customer service skills to solve real time issues while maintaining high level knowledge on Academy products and personal to transfer if needed Partners with Management on customer and product issues to identify trends that may affect customer satisfaction levels while tracking chat KPI's to provide a better overall customer experience Direct customers to the appropriate sales advisor, department or resource for specific support in the enrollment process, ensuring a seamless transition. Monitor and manage real-time communication channels to maintain response efficiency and customer satisfaction. Maintain up-to-date knowledge of academy programs and resources to provide accurate guidance and information Provide support and cover for other advisors including tours with prospective families, teams, groups and at times language translations Possess a thorough knowledge of IMG Academy campus Contribute to a positive and supportive team environment by assisting with overflow inquiries and cross-departmental support during high-volume enrollment and camp periods, while actively participating in regular team meetings Demonstrate working knowledge of IMG Academy programs, policies, and seasonal events Support check-in events, call coverage, and wayfinding if working on-site during busy weekends or holidays Uphold all IMG Academy policies, procedures, and ethical standards Knowledge, Skills & Abilities: 1+ year of customer service, sales support, or call center experience preferred Comfortable working with CRM tools (e.g., Salesforce), Microsoft Office, and online chat systems Ability to prioritize tasks in a fast-paced, multi-channel environment Strong written and verbal communication skills; confident on the phone and over email Attention to detail, time management, and follow-through General knowledge of youth sports, athletic training environments, and/or camp logistics is a plus Bilingual (Spanish, Japanese, Chinese, or Arabic) preferred Friendly, helpful attitude and collaborative spirit Schedule Requirements: This is a part-time role with weekend work required
    $35k-44k yearly est. 9d ago
  • Customer Success Representative

    Life Surge

    Customer service advocate job in Palmetto, FL

    Job Title: Customer Success (Impact Counselor) Employment Type: Full-Time, 40 hours/week Reports to: Impact Counselor Team Lead FLSA Status: Not Exempt In-Person Who We Are Life Surge is a leading company in the industry of faith-based live events and financial education programs. One of the fastest-growing organizations in the country, Life Surge exists to inspire, train, and equip people to build their personal impact in ways that glorify God. By producing 30+ annual events and providing financial education to thousands around the nation, we do just that. We are a team of experienced professionals who are passionate about helping people learn, grow, and connect so they may live more enriched lives. Our culture is one where we celebrate each other, individually and as a team. We look to acknowledge and reward our star performers. Let your light shine in our company! Opportunity We're looking for a Customer Success Specialist (internally called an Impact Counselor) who thrives on connecting with people, delivering exceptional service, and ensuring customers get the most out of their Impact Classes. This role is perfect for someone who loves communication, relationship-building, and encouraging others to achieve their goals. Responsibilities: Proactively connect with customers through calls, texts, and emails to ensure they feel supported and encouraged to attend their Impact Classes. Build and maintain meaningful relationships that keep customers engaged long-term. Provide outstanding customer service before, during, and after classes. Confidently communicate class details and program benefits in a clear, professional manner. Support retention efforts by following up with warm leads and customers who may need encouragement. Collaborate with teammates to achieve shared goals and deliver excellent results. Qualifications: Previous customer service or account management experience. Excellent written and verbal communication skills. Confident, warm, and professional phone presence. Highly organized, adaptable, and motivated by results. Able to navigate software and technology as needed to perform the role. Team-oriented with a positive, “whatever it takes” attitude. Willingness to work evenings and weekends when needed in rotation. If you love building connections, motivating people, and delivering top-notch customer experiences, we'd love to meet you. Join us and help our customers stay inspired and committed to their journey to make Kingdom impact. Job Benefits: Health, Dental, Vision, Life, Holiday, and Paid Time Off. Non-corporate, casual, entrepreneurial, comfortable, fun, and proactive work environment. High-level performers, disciplined, and self-motivated people will do very well in this environment. Life Surge is an Equal Opportunity Employer. We value diversity and seek to empower each individual while supporting the many perspectives, skills, and experiences within our workforce. All employment is decided based on qualifications, merit, and business needs.
    $30k-49k yearly est. Auto-Apply 60d+ ago
  • Tier 1 - Customer Experience Representative

    Edist

    Customer service advocate job in Bonita Springs, FL

    Starting Salary: $46,550 Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement. Overview of Responsibilities: Respond to inbound customer inquiries. Provide navigation and usage support for Dictation.Cloud. Perform initial troubleshooting using SOPs. Document interactions accurately in HubSpot. Maintain service levels and quality standards. Participate in paid on-call rotation. Core Competencies: Customer Focus Technical Aptitude Communication Problem Solving Attention to Detail Time Management Adaptability Teamwork Qualifications: Drive to learn about technology and grow your knowledge. Strong communication and customer-service skills. Ability to troubleshoot basic technical issues. Familiarity with Windows and Microsoft Office. Ability to work full-time in office. Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels. Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). Ability to thrive on change and a sense of urgency to get things done. High energy with the ability to multitask and prioritize efficiently. Desire to learn our solutions, help others, and rapidly advance. Have excellent time management skills and can make decisions quickly. Maintain composure and Client focus while resolving issues. Superb ability to focus on detail as well as the overall view. Optional Qualifications: English/Spanish bilingual (preferred). Bachelor's Degree in computer science or similar industry experience. Comp TIA or equivalent experience Experience in HubSpot Healthcare IT experience is desirable Knowledge of Dragon Voice Recognition Software. Knowledge of Philips Dictation software and hardware products. Knowledge of Dictation & Transcription Hardware or Software. Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or mac OS. Sales or hospitality experience. Work in Medical EHR or similar experience in vertical-specific software platforms. JOB CODE: 1000144
    $46.6k yearly 60d+ ago
  • Branch Customer Representative

    Suncoast Schools Federal Credit Union 4.2company rating

    Customer service advocate job in Sarasota, FL

    Compensation: $20.00 Hourly - Incentive raises earned for learning key skills! Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation Position Type: Full Time The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position. Responsibilities * Greet and welcome members to the credit union branch providing excellent member service throughout interactions * Identify ways to improve members' financial life * Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs * Provide answers to members' questions * Solve problems regarding members' financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party * Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler's checks, and money orders * Assess membership eligibility by interviewing prospective members * Maintain knowledge of Suncoast Credit Union products and services, including features and benefits * Open deposit account * Perform account changes, reconciliations, and error resolution * Implement credit union policies and procedures regarding teller transactions * Verify deposits, withdrawals, loan payments, and account balance amounts * Obtain proper identification and endorsements * Verify signatures, maintain proper check approval and cash drawer limits * Balance cash drawer at the end of day * Maintain an accurate teller balancing record * Secure negotiable items and confidential records * Assist with servicing ATM, night drop vault, coin machine, and CDM Qualifications * High school diploma or equivalent * 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor's degree may be substituted for previous work experience) * General math proficiency to balance cash drawer, audit own work, and reconcile accounts * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Data Science * Sales Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours. Safe Act Statement This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures. Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at **************************************** Responsibilities * Greet and welcome members to the credit union branch providing excellent member service throughout interactions * Identify ways to improve members' financial life * Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs * Provide answers to members' questions * Solve problems regarding members' financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party * Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler's checks, and money orders * Assess membership eligibility by interviewing prospective members * Maintain knowledge of Suncoast Credit Union products and services, including features and benefits * Open deposit account * Perform account changes, reconciliations, and error resolution * Implement credit union policies and procedures regarding teller transactions * Verify deposits, withdrawals, loan payments, and account balance amounts * Obtain proper identification and endorsements * Verify signatures, maintain proper check approval and cash drawer limits * Balance cash drawer at the end of day * Maintain an accurate teller balancing record * Secure negotiable items and confidential records * Assist with servicing ATM, night drop vault, coin machine, and CDM Qualifications * High school diploma or equivalent * 1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor's degree may be substituted for previous work experience) * General math proficiency to balance cash drawer, audit own work, and reconcile accounts * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Data Science * Sales Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours. Safe Act Statement This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures. Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at ****************************************
    $20 hourly Auto-Apply 13d ago
  • Donor Contact Specialist

    Suncoast Communities Blood Bank 3.3company rating

    Customer service advocate job in Bradenton, FL

    Utilizes assigned donor list to contact and recruit volunteer blood donors including face-to-face contact during donation as possible. Makes appropriate database entries to record results of recruitment call. Ensures that each donor is scheduled at the appropriate fixed site and at the appropriate donation interval. Returns calls from donors responding to recruitment calls. Maintains and updates database of volunteer blood donors. Meets established recruitment goals and standards. Assists manager with various recruitment and donor retention programs as assigned. Responds to calls for assistance, assists with donor portal issues, and directs other calls for assistance to the appropriate person/department. Maintains a clean, safe and organized work environment. Other duties as required to fulfill SCBB's mission and vision. Qualifications Education: High school or equivalent experience Licensure: None Experience: 2 years sales, blood banking or other equivalent experience
    $34k-45k yearly est. 10d ago
  • Sales Department Appointment Setter & Customer Service Agent

    Sam Galloway Ford-Lincoln

    Customer service advocate job in Fort Myers, FL

    Sam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members. We are in need of two to three appointment setters/customer service agents. Responsibilities may include, but are not limited to: - Calling customers to set sales appointments - Answering emails in a timely manner - Following up on customer inquiries - Answering incoming sales phone calls - Working with the BDC manager - Communication with the sales team Ideal Candidates: - Team Player- Phone etiquette experience - Customer service background - Great communicator Sam Galloway offers competitive pay and a generous employee benefits program. Benefits include: PTO Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Optional Additional Life Insurance STD Insurance LTD Insurance Accidental Insurance Critical Illness Insurance
    $21k-27k yearly est. Auto-Apply 60d+ ago
  • Customer Service Agent

    Dees Insurance Group

    Customer service advocate job in Sarasota, FL

    Ready to Level Up Your Insurance Career? Join Dees Insurance Group. If you're a customer-focused insurance pro looking for a role that's more fulfilling, more dynamic, and honestly-more fun-your next opportunity is right here. At Dees Insurance Group, we're not your average agency. We're growing fast and looking for an Account Manager who's ready to grow with us. Our team is driven by real values, not corporate buzzwords: Act with Integrity - Do the right thing, always People First - Clients and teammates matter most Continuous Growth - Learning never stops Wow-Making Excellence - Customer experience comes first Contagious Fun - Because work should energize you Who We're Looking For: A motivated, service-minded professional Strong communicator with great listening and problem-solving skills Background in customer service or client relations A passion for helping people and making an impact What You'll Love About Working With Us: Room to grow-professionally and personally A positive, high-energy team environment Meaningful client relationships and real impact A workplace culture you'll actually enjoy If your current role is missing something-and you know you're capable of more-this is your sign. Apply today and let's build something great together. Answer incoming calls on product and service questions and general client inquiries Manage underwriting requests from companies and assist clients in handling those requests Identify common customer issues and bring them to the attention of the team to increase client satisfaction and service flow Communicate and work with DIG Agents to ensure clients' policies are in good standing In-person position License is not required (paid-for licensing offered) Strong knowledge of handling customer service interactions Must possess exemplary interpersonal, communication, and timely follow-through skills Professional in both appearance and attitude Align with our Core Values
    $21k-28k yearly est. 60d+ ago
  • Customer Service & Billing Representative

    Optivate

    Customer service advocate job in Bonita Springs, FL

    Optivate is a leading provider of healthcare technology software solutions purpose-built for ophthalmologists and eye care specialists. The company's solutions, which include EMR, practice management, patient engagement, image management, and RCM and billing services are designed to streamline clinical documentation workflows and improve daily practice efficiencies for eye care professionals. Position Summary: We are seeking a long-term, tech saavy, and organized Customer Service & Billing Representative to join our team. The Customer Service & Billing Representative is on the front lines handling phone calls, scheduling, billing, and seeing clients through their software implementations and full customer life cycle. Customer Service & Billing Representatives consistently deliver professional and engaging interactions with clients, their staff, and company partners while working to uphold the ideals and standards of Optivate. Job Duties: Provide customer support and troubleshooting via phone and email, maintaining thorough documentation of every customer interaction in the CRM system Maintain up to date payment authorizations and billing info for subscription-based products purchased by customers Serve as the first point of contact for customers as they begin their EMR setup, guiding them through onboarding and providing support throughout the full customer lifecycle Appropriately escalate customer issues to respective teams including technical support, training, and development teams while maintaining ownership of resolution follow-up Manage and oversee the initial customer setup process, ensuring proper legal compliance, systems configuration, and HIPAA compliance requirements are met Process account modifications including user additions/removals, license adjustments, and subscription changes Qualifications: High School Diploma or equivalent Two (2) to five (5) years of experience in technical support, customer service, billing, or software implementation roles Ability to work from our Bonita Springs, FL office on Tuesdays and Thursdays Outstanding communication skills, both oral and written, with ability to explain technical concepts clearly to diverse audiences Attention to detail and comfort with numbers, bookkeeping and subscription billing programs Proficiency in remote troubleshooting and guiding clients through complex resolution steps Experience with ticketing systems and customer relationship management Nice to Have: Experience with EMR/EHR systems, particularly in healthcare technology implementations Background working in Ophthalmology, Optometry, or Ambulatory Surgery Center environments Experience with optical software systems and patient engagement platforms Knowledge of healthcare workflows and industry-specific requirements Experience with QuickBooks, subscription management software such as Recurly What We Offer: Competitive salary Hybrid work model with flexibility and work-life balance Comprehensive benefits including medical, dental, vision, and 401(k) Generous paid time off and holiday schedule Opportunity to grow within a mission-driven and innovative healthcare tech company
    $23k-30k yearly est. 9d ago
  • Sales Enrollment Representative

    3M Expansions 4.6company rating

    Customer service advocate job in Bradenton, FL

    As a Sales Enrollment Representative, you will play a key role in helping individuals access essential telecommunications services through compelling, relationship-focused sales campaigns. This entry-level position offers comprehensive training, empowering you to build your skills while connecting people to custom telecommunications solutions that enhance their lives! Due to increased demand from our telecommunications client partner, we are in need of a Sales Enrollment Representative with an unrelenting work ethic, tenacious attitude, and a reputation as a dependable team player. The Sales Enrollment Representative will play a key role in acquiring new customers through the execution of residential sales campaigns. Their primary responsibility is to guide prospective customers through the sales process and help them enroll in internet, TV, and phone plans. Sales Enrollment Representative Responsibilities: Interact with customers directly through residential sales campaigns in an effort to drive and achieve new customer acquisition targets Establish genuine relationships with customers, identify their pain points and needs, and clearly explain the value and benefits of telecommunications products and services Close sales and facilitate the enrollment process by completing orders using CRM software, and ensure all necessary information is collected for successful account set up Promote and upsell services to meet customer needs and achieve sales growth Track sales metrics and report directly to Senior Managers regularly to ensure personal success Keep up-to-date with changes in pricing, product offerings, and company policies. Professionally represent the company at all times. Benefits of Being a Sales Enrollment Representative: Competitive compensation package with industry-leading commission incentives Help connect people to the newest & top telecommunication products and services Learn valuable techniques in sales, customer service, and program enrollment Work in diverse settings, meeting with various consumers directly Collaborate with the Sales Enrollment Representative team to achieve company-wide goals while also progressing your career What We Look For Sales Enrollment Representative: Previous experience as a Sales Enrollment Representative, customer service, or marketing is preferred but not required Excellent communication and interpersonal skills A goal-driven mindset with long-term aspirations Ability to thrive in a fast-paced, collaborative environment Basic understanding of technology & devices Flexibility to work weekends, evenings, or events as needed This is a performance-driven position with uncapped commission incentives. Compensation is commission only, with estimates based on average earnings in the role. Take the first step toward a fulfilling career as a Sales Enrollment Representative. Join us to build your foundation in sales and customer service while improving communities and achieving your personal and professional goals. Join us today!
    $29k-35k yearly est. Auto-Apply 6d ago
  • Fruit Expert- Customer Service

    Palmko Enterprises

    Customer service advocate job in Estero, FL

    The Fruit ExpertTM - Customer Service Associate ensures that the Edible service standard is met and surpassed by providing customers with prompt service, delivering a WOW experience. Essential Job Functions and Responsibilities: • Demonstrates a strong understanding of product knowledge and quality standards • Welcomes and connects with every customer to provide excellent customer service • Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals • Assists customers in the selection and purchase of Edible products • Uses effective sales approaches and displays strong knowledge of product line • Effectively converts customer inquiries into sales • Builds long-term relationships and builds the trust and loyalty of customers • Responds to customer needs • Maintains customer service area and equipment in a clean and appealing manner • Manages difficult customer situations in a calm and professional manner Maintains Quality Store Operations • As needed, prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standards • Follows store policies and procedures for operational flow at each station • Performs cleaning tasks in accordance with the cleaning standards and works as a storeteam player • Presents oneself professionally and demonstrates clear communication with all customers and co-workers • Follows standards for merchandising, stocking, rotating and storing all products Financial Contribution • Follows cash handling and register policies • Follows inventory stocking and recording guidelines • Takes responsibility to learn all aspects of the position • Learns and demonstrates creating the Edible Experience • Learns and performs duties of customer Service, production, and/or delivery driver as needed • Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis
    $39k-86k yearly est. 60d+ ago
  • Sales Department Appointment Setter & Customer Service Agent

    Sam Galloway Ford-Lincoln

    Customer service advocate job in Fort Myers, FL

    Job DescriptionSam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members. We are in need of two to three appointment setters/customer service agents. Responsibilities may include, but are not limited to: - Calling customers to set sales appointments - Answering emails in a timely manner - Following up on customer inquiries - Answering incoming sales phone calls - Working with the BDC manager - Communication with the sales team Ideal Candidates: - Team Player - Phone etiquette experience - Customer service background - Great communicator Sam Galloway offers competitive pay and a generous employee benefits program. Benefits include: PTO Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Optional Additional Life Insurance STD Insurance LTD Insurance Accidental Insurance Critical Illness Insurance
    $21k-27k yearly est. 4d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Port Charlotte, FL?

The average customer service advocate in Port Charlotte, FL earns between $25,000 and $39,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Port Charlotte, FL

$31,000
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