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  • Customer Service Specialist - Healthcare Billing, Amazon Healthcare Revenue Cycle

    Amazon 4.7company rating

    Customer service advocate job in Seattle, WA

    Application deadline: Jan 22, 2026 As we continue to expand and transform the primary care experience, we're looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you'll execute our mission of delivering high-quality care and service. Specifically, you'll take patient phone calls and handle patient conversations to deliver world class care. You are a strong and innovative problem-solver, who is driven to help people. You have mastered the art of customer-service, administrative work and are motivated to cultivate change in healthcare. You are currently looking for your next opportunity at an organization that is transforming healthcare we would love to connect. Key job responsibilities Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals, using impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all interactions to ensure a positive experience. Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions. Proactively reach out to patients with open balances to assist with payment options, educate admins and patients on health insurance benefits, answer complex billing inquiries, resolve payment processing issues, support One Medical's efforts to empower patients in resolving financial responsibilities, and maintain service level agreements in response time to admins and patients. Assist admins with our member's billing needs via 1Life's tasking system to provide the best customer service. Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy. Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, to be able to interact with team members and patients and complete daily work. Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting all in-office providers with urgent & stat patient needs. A day in the life In this role, you'll handle inbound calls from One Medical patients (customers) regarding their medical bills, insurance claims, and payment inquiries. Daily activities include reviewing patient accounts, processing payments, explaining EOBs, and coordinating with internal stakeholders such as medical billing specialists, insurance verification teams, and healthcare providers to resolve billing discrepancies. You'll solve problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion. Regular communication with insurance companies to verify benefits and claim status is essential. The role requires documenting all interactions in the electronic health record system and following up on pending issues. About the team Amazon One Medical's call center team combines healthcare expertise with Amazon's customer-obsessed culture to deliver exceptional patient support. Our team has focused on making healthcare more accessible and less complicated for members. We handle billing inquiries with empathy and efficiency. Our culture emphasizes leadership principles of ownership and continuous improvement, supported by ongoing training and development. Team members work in a diverse, inclusive environment where success is measured by positive patient impact while maintaining the highest standards of healthcare privacy and professionalism. Basic Qualifications - 2+ years of customer service in a healthcare call center environment experience - 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience - Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems Preferred Qualifications - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ********************************************************* for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The Colorado base pay for this position ranges from $41,600/year up to $45,760/year. The National base pay for this position ranges from $31,200/year in our lowest geographic market up to $50,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit ******************************************************* . This position will remain posted until filled. Applicants should apply via our internal or external career site.
    $31.2k-50k yearly 3d ago
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  • Customer Service Specialist

    Autonomy Staffing

    Customer service advocate job in Renton, WA

    About the job Customer Service Specialist Job Title Customer Service Specialist (Order Entry & Payment Processing) - Contract-to-Hire 6 months Company Renton-based manufacturer Schedule Monday-Friday, 8:00am-5:00pm (flexibility within ~1 hour) Employment Type 6-month contract-to-hire (long-term opportunity) Pay $55,000-$60,000/year (approx. $26.50-$29.00/hr) Overview Were hiring a Customer Service Specialist to support a small, collaborative team (8-10 people). This role is primarily email/inbox management, order/data entry, and basic payment processing, with light phone coverage. Youll work mainly in Microsoft Outlook/Teams, and youll learn an older ERP System (Epicor 10) on the job. Responsibilities Daily order processing and accurate entry of orders/purchase orders in the ERP Manage a shared Outlook inbox: respond to product/order/payment inquiries and keep the inbox cleared/organized Provide order confirmations, tracking updates, stock/ETA responses, and route requests internally as needed Basic payment processing (credit card payments via payment link or by phone) Light phone support (answer basic questions and transfer to the right internal contact; not a sales role) Support simple reporting/admin tasks (basic Excel reports, internal coordination) What Theyre Looking For (Top 3) Personable team fit (small team, customer-first mindset) Strong attention to detail (order entry / purchase order data accuracy) Solid office admin skills (Outlook/Teams-heavy workflow, organization, follow-through) Required Qualifications Experience in customer service plus order processing / data entry Experience handling payments (credit card processing / payment links / invoices) Strong written communication (email-first role) and comfort multitasking Proficiency with Outlook/Teams and basic Excel/Word Customer.specialist.role Marcobe Preferred Experience with ERP software (Epicor a plus; not required) Manufacturing/distribution/customer support background Conversion Benefits (once hired full-time) Upon conversion to full-time, the client offers a competitive benefits package including: Customer.specialist.role Marcobe Medical, dental, and vision 401(k) with company match 20 days PTO annually + holidays Ongoing training and development
    $55k-60k yearly 2d ago
  • Customer Service Specialist

    Appleone 4.3company rating

    Customer service advocate job in Renton, WA

    We are currently recruiting on behalf of our client, a well-established manufacturing and distribution company, who is seeking a Customer Service Specialist to support customers across retail and service channels. This role is ideal for someone who enjoys solving problems, managing multiple priorities, and being a calm, professional point of contact. What you'll do - Handle customer inquiries via phone and email - Resolve issues while maintaining a high level of customer satisfaction - Support order-related questions, product concerns, and general account needs - Communicate clearly and professionally with internal teams - Track and follow up on open items to ensure resolution What we're looking for - 5+ Years experience in customer service, customer support, or account coordination - Strong phone etiquette and written communication skills - Ability to multitask, prioritize, and stay organized in a fast-paced setting - Comfortable working in a hybrid environment with accountability - Bachelor's degree preferred, or equivalent professional experience Why this role * Stable, full-time opportunity * Occasional hybrid flexibility * Collaborative team environment * Long-term growth potential * Tremendous benefit package Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
    $34k-41k yearly est. 2d ago
  • Customer Service Rep

    ASC Engineered Solutions, LLC

    Customer service advocate job in Kent, WA

    Department: Distribution Center Operations Employment Type: Full Time Reporting To: Kimberly Bailey Compensation: $44,200 - $60,320 / year Description Seattle, WA The Customer Service Representative provides effective customer service for all internal and external customers. How You will Help Responsible for communicating with customers via phone, email, fax, etc. Provide timely and accurate information to incoming customer service orders, status, and product knowledge request Process customer orders, changes, and returns Resolve customer complaints by investigating problems, developing solutions, and making recommendations Work closely with the Operations Supervisor as directed Reviewsand maintain customer database to track information on account information, statuses, orders, and lead times Provide timely feedback regarding service failures or customer concerns Work closely with Sales Representatives on quotes, status of orders etc. Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor Perform other duties as directed What You Will Bring Strong communication and interpersonal skills Outstanding customer service skills Excellent time management ability Ability to handle adversity and conflict with successful outcomes Outstanding attention to detail and accuracy Possess strong commitment to team environment while working well with others Work systematically and logically to resolve problems Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services Knowledge of technical details of the company product Proficient in computer data entry Proficient in Microsoft Office and Microsoft CRM Dynamics Qualifications * Associates' Degree in Business and/or Related Field * 2 + years of Customer Service experience in the manufacturing or construction industry Job Benefits Medical, Dental, Vision, and FSA are available 30 days following your start date 401k with company match is available after 90 days of employment Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you 5 PTO days after 60 days of employment (hourly and non-exempt positions only) 2 weeks of vacation after 6 months of employment 10 paid holidays - including your birthday!
    $44.2k-60.3k yearly 2d ago
  • Customer Service Representative / Dispatcher / Service Titan experience

    Aireserv Heating and Air Conditioning

    Customer service advocate job in Bremerton, WA

    Receive incoming calls in a professional and courteous manner - Scheduling appointments - Assigning daily work/calls to other team members - Perform marketing and sales functions to sell additional work and earn business - Complete work orders, retur Customer Service Representative, Customer Service, Dispatcher, Service, Representative, Dispatch, Retail
    $33k-43k yearly est. 2d ago
  • Customer Service Rep

    ASC Engineered Solutions-The Reliable Automatic Sprinkler Co., Inc.

    Customer service advocate job in Kent, WA

    Customer Service Representative. Northwest Sales Seattle, WA The Customer Service Representative provides effective customer service for all internal and external customers. Responsible for communicating with customers via phone, email, fax, etc. P Customer Service, Operations Supervisor, Sales Representative, Service, Microsoft, Manufacturing, Retail, Customer
    $33k-43k yearly est. 1d ago
  • Customer Service Representative

    2 Sons Plumbing

    Customer service advocate job in Pacific, WA

    🚨 WE'RE HIRING: CSR 🚨 📍 Seattle, WA | 💰 $20-$28/hr DOE ✨ Be the heartbeat of our office - schedule calls, and keep customers happy! Fast-paced, fun, and rewarding. 🔹 What You'll Do 📞 Answer & schedule customer calls 🗂 Keep records organized & accurate 💬 Provide updates with a smile 🔹 What We're Looking For ✅ HS Diploma or equivalent ✅ 1+ year Customer Service or office coordination ✅ Strong communication & multitasking skills 💻 Comfortable with Microsoft Office ⭐ ServiceTitan experience = BIG plus but not required 🔧 Plumbing/HVAC knowledge helpful 🔹 Perks & Benefits 💵 $20-$28/hr (DOE) 🏥 Medical, Dental & Vision 💼 401k with Company Match 🗓 Paid Time Off + Holidays + Sick Days 🚀 Career Growth Opportunities 🎉 Friendly, supportive team culture 🔥 Join one of the fastest-growing service companies in the PNW! Hard work pays off here - come grow with us. 👉 Apply Today with 2 Sons Plumbing, Electric, Heating & Air!
    $20-28 hourly 2d ago
  • Head of Retention

    Betting Jobs

    Customer service advocate job in Seattle, WA

    BettingJobs is working with an exciting new online casino who are seeking to bring in a Head of Retention to join their team in Manila. This role will be fully on site. We are seeking a data-driven and customer-focused Retention Marketing Manager to lead the development and execution of strategies that drive customer engagement, loyalty, and lifetime value. In this role, you will collaborate across teams to create targeted campaigns that ensure our customers stay engaged, reduce churn, and advocate for our brand. Key Responsibilities Strategy Development: Develop and implement a comprehensive retention marketing strategy that aligns with business goals. Define and track customer lifecycle stages, identifying opportunities to improve engagement and retention. Leverage data to segment the customer base and tailor messaging to specific audience groups. Campaign Management: Plan, execute, and optimize multi-channel retention campaigns (e.g., email, SMS, in-app, social) to engage customers. Design and oversee loyalty programs, rewards systems, and referral initiatives. Partner with creative and product teams to develop compelling content and personalized experiences. Analytics and Reporting: Monitor key performance indicators (KPIs) such as retention rates, churn rates, customer lifetime value (CLV), and engagement metrics. Conduct A/B testing and analyze data to continuously improve campaign effectiveness. Present insights and recommendations to stakeholders. Collaboration: Work closely with Product, Sales, and Customer Success teams to align retention strategies with overall business objectives. Collaborate with the Data and Analytics team to ensure accurate tracking and reporting. Partner with the Marketing team to integrate retention efforts with acquisition campaigns. Qualifications Education & Experience: Bachelor's degree in Marketing, Business, or a related field is preferred. 7+ years of experience in retention marketing, CRM, or a related field. Proven track record of designing and implementing successful retention strategies. Skills: Strong understanding of customer lifecycle management and segmentation. Proficiency with CRM tools (e.g., SendGrid or Customer.io,, or similar) and marketing automation platforms. The data-driven mindset with experience in analytics tools (e.g., Google Analytics, Tableau). Excellent project management and organizational skills. Strong communication and collaboration abilities. Preferred: * Experience in the gaming industry. * Familiarity with retention-focused metrics and KPIs.
    $33k-43k yearly est. 3d ago
  • Sewer Service Expert (2640)

    Harts Services 4.3company rating

    Customer service advocate job in Tacoma, WA

    SUNDAY - THURSDAY schedule Friday & Saturdays off! At Harts Plumbers, Electricians, and HVAC Technicians, we're more than a company - we're a family. Since day one, we've built our reputation on delivering exceptional plumbing, sewer, electrical, and HVAC services while living by our core values: Service Excellence, Pride of Workmanship, Grow or Die, Whatever It Takes, and Direct with Respect. Now, we're looking for a Sewer Service Expert who's ready to grow their career, deliver unbeatable customer experiences, and take home top pay. What You'll Do: Diagnose sewer issues and create multi-option proposals Present solutions with confidence using the Harts Service Process Complete residential sewer service work to the highest standards Meet performance goals while supporting your team Pay & Schedule: Commission-based position (earn 4%-18% per project subtotal) Expected annual earnings: $70,000-$180,000+ Full-time, SUNDAY - THURSDAY Hours between 6:30am - 6:00pm Why You'll Love Harts: Medical, dental & vision insurance 401(k) with company match Paid time off: 2 weeks vacation + 1 week sick + 6 paid holidays Company vehicle + paid life insurance Employee discounts, referral bonuses & growth opportunities A stable, year-round career where hard work = unlimited earning potential If you're ready to join a team that values your skills and fuels your growth, apply today at hartsservices.com/careers or email *************************. Harts - We Care More. Qualifications What You Need: Valid driver's license & clean driving record Sewer service experience preferred (we'll train the right licensed pro) Strong customer focus and team mindset
    $70k-180k yearly Easy Apply 7d ago
  • Airline Customer Service Agent SEA - English/Mandarin Speakers

    Pacific Aviation 4.1company rating

    Customer service advocate job in Seattle, WA

    Must be fluent in Mandarin and English Pacific Aviation is seeking bilingual Airline Customer Service Agents fluent in Mandarin and English to join our part-time team at Seattle-Tacoma International Airport (SEA) in support of China Airlines. This night shift role is perfect for individuals who enjoy working in international travel, value clear communication, and are passionate about helping others. With over 25 years of experience partnering with top international carriers, Pacific Aviation is proud to offer a collaborative, inclusive workplace where great service and personal growth go hand-in-hand. What You'll Do Welcome and assist passengers through check-in, boarding, and arrival processes Accurately review travel documents and issue boarding passes Offer bilingual assistance to travelers with questions or concerns Communicate clearly with passengers, coworkers, and airline staff Help maintain a smooth flow of operations in the terminal Ensure compliance with airline procedures and safety standards Contribute to a team that thrives on cooperation, respect, and high-quality service Requirements What You Bring Fluency in Mandarin and English (required) Strong interpersonal and communication skills Computer skills with accurate data entry Ability to stay calm and effective in a busy airport environment Physical ability to be on your feet and move throughout the shift Legal authorization to work in the U.S. Must pass a background check and drug test Schedule Must be available weekends and holidays Schedule Part-Time Must be available weekends and holidays Must be able to work a 4 to 5 hour shift between the hours of 6pm to 2am Benefits Hourly Rate: $ 21.00 Medical, Dental, and Vision Insurance 401(k) with company match Paid Time Off (PTO) Paid Training Uniform Provided Parking Discount Referral Bonus
    $21 hourly Auto-Apply 60d+ ago
  • Customer Experience Representative

    Tacoma 4.3company rating

    Customer service advocate job in Tacoma, WA

    Benefits: Employee discounts Flexible schedule Free food & snacks Summary:Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School members and as such is responsible for presenting a positive image for the company. Make waves and pave the way for your career. At Goldfish Swim School we are not only passionate about building confident lifelong swimmers, we are also passionate about building the careers of our team members. We believe that the hard work and dedication of our team members help create skills that will last a lifetime. We take time to develop both personal and professional skills that prepare team members for their future careers. Perks and Benefits: Paid on-the-job training Flexible scheduling Culture driven company Employee recognition programs Primary Duties and Responsibilities: Answers telephones, emails and texts and responds to inquiries in a professional manner. Conducts sales calls for prospective members. Processes student registrations using effective sales/customer service techniques. Resolves customer concerns/complaints using a professional approach. Assists customers with purchases of merchandise and memberships. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system. Maintains cleanliness of the lobby, snack shack, changing areas, and restrooms. Makes calls to resolve open account problems Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary. Job Qualifications and Skills Ability to work with children Excellent communication and organizational skills High energy Strong work ethic Must pass background examinations prior to training About Goldfish Swim School: Goldfish Swim School has been an industry leader in the swim lesson community since 2006. Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile, too! Safety Standards: The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow: Every shift has an on-staff cleaner to sanitize high touch areas in our lobby and pool areas Our pools are disinfected with chlorine to provide the safest swimming environment Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus If you, or someone you know, desires to work for a place where you can make a difference, explore, apply and then join us. Goldfish Swim School Tacoma is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see ********************************************** The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School Tacoma is an Equal Opportunity Employer. Compensation: $17.50 - $20.00 per hour Tropical Vibes & Impacting Lives! You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passion. Not just a passion for kids or a passion for swimming…it's a special passion for changing - even saving - lives, by being a part of kids learning to swim. When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments! Making Waves with Passion, Purpose & Core Values! At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team! We go above and beyond with every detail to create a GOLDEN Experience! We believe in nurturing a culture that provides WOW! Customer Service We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust We meet and exceed expectations so you see Extraordinary Results We make a big deal about life's accomplishments by remembering to Celebrate! Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.
    $17.5-20 hourly Auto-Apply 60d+ ago
  • Head of Customer Success & Professional Services

    Insight Global

    Customer service advocate job in Bellevue, WA

    We're hiring for a Head of Customer Success & Professional Services role to support a global leader in Last Mile Technology space. This is a high-impact leadership role responsible for building out, clearly defining and scaling the Customer Success and Professional Services functions. You will drive customer satisfaction, retention, and expansion while ensuring seamless onboarding and implementation for enterprise clients. The role requires a unique blend of strategic leadership, operational rigor, technical expertise, and customer-centric thinking. You will partner cross-functionally with Sales, Product, Engineering, and Marketing to deliver exceptional customer outcomes and revenue growth. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ********************.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: **************************************************** Skills and Requirements - 8+ years in Customer Success and Professional Services leadership roles, supporting SaaS platforms. - Proven track record of driving retention, expansion, and satisfaction in enterprise accounts. - Strong technical aptitude (APIs, integrations, data mapping) and project management skills. - Knowledge of and experience with utilizing AI and ML to enhance products, CS and PS processes, etc. - Exceptional leadership, interpersonal, and relationship-building abilities. Analytical and strategic thinker with data-driven decision-making. - Experience in logistics, Last-Mile, or supply chain operations (e.g., Expeditors, Onfleet, Route4Me, Amazon Last Mile). - Familiarity with a variety of CS and CRM platforms such as Vitally CSM, Salesforce CRM, ZoomInfo, Marketo, etc. - Understanding of logistics terminology (LTL, FTR, micro-fulfillment, route optimization).
    $45k-85k yearly est. 41d ago
  • Customer Service II SEA23

    Triplenet Technologies

    Customer service advocate job in Seattle, WA

    Will assist in question and answers on customers inquiring concerning client's documents, mailout and Will Call services Duration: up to 3 to 6 months Rate: $23.56 per hour
    $23.6 hourly 60d+ ago
  • Mediator | Workforce Relations Specialist

    Prosidian Consulting

    Customer service advocate job in Seattle, WA

    ProSidian is a Management and Operations Consulting Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. We help forward-thinking clients solve problems and improve operations. With a reputation for its strong CONUS/OCONUS practice spanning six solution areas, ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Human Capital. Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals globally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin, and efficiency), and are aligned at the intersections of assets, processes, policies, and people delivering value. ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ****************** Job Description ProSidian Seeks a Workforce Relations Specialist in CONUS/OCONUS - Seattle, WA to support an engagement for an agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources. The ProSidian Engagement Team Members work to provide multi-functional mediation and/or arbitration services for conflict resolution among personnel in various offices and platforms of the National Oceanic and Atmospheric Administration (NOAA). Creating a safe, civil, and productive work environment is paramount to the mission of the NOAA and its offices. The purpose of conflict resolution within NOAA offices is to acknowledge and address conflicts before they become a serious issue. Workforce Relations Specialist Candidates shall work to support requirements for Program Support and The Workforce Relations Specialist will provide mediation for conflict resolution among various offices and platforms within the National Oceanic and Atmospheric Administration's Office of Marine and Aviation Operations (OMAO). This person will collaborate with the OMAO Human Resources team to provide support conflict resolution on a variety of complex employee relations matters. These matters include disciplinary actions, policy interpretation, employee issues, unpleasant event occurrences, etc. The ideal candidate will collaborate with OMAO to act as a neutral third-party mediator and resolve conflicts that promote a safe, transparent, and productive work environment. Responsibilities include, but are not limited to: Lead detailed, factual employee relations reviews and summarize findings in a written report. Research and understand agency policies, guidelines, etc. to better assess conflict. Collaborate with OMAO personnel and HR to review current and potential conflicts that arise in employee/agency interactions. Provide completely neutral guidance to effective conflict resolution. Provide guidance to the OMAO and its employees in various matters. Identify mediation trends and adhere to best conflict resolution practices. Have a strong understanding of federal government business operations and work process. Support project teams and program managers and provide daily execution assigned work functions. Summarize issues and findings in a clear and logical manner. Have strong analytical and problem solving skills. Qualifications The Workforce Relations Specialist shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined. To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required: Bachelor's degree from an accredited college or university in a relevant field with at least five years of experience in mediation, arbitration, law, human resources, and formal conflict resolution. Bachelor's degree REQUIRED, Master's degree preferred. Mediation/arbitration training REQUIRED with proof of extensive work history within the industry and/or credentials. At least 5 years relevant experience in mediation/arbitration. Experience in formal alternative dispute resolution (ADR) services is a plus, but not required. Ability to work effectively both independently and as part of a team. Candidate must have strong attention to detail and organizational skills. Demonstrated ability to propose possible resolutions to complex technical, managerial or operational problems. Demonstrated leadership, management, organizational, and decision-making skills. Demonstrated proactivity, attention to detail, working within deadlines, and ability to juggle multiple priorities in a fast-paced environment. Excellent interpersonal skills and client service provision. Excellent written and verbal communication skills. Experience in project administration and management procedures strongly preferred. Experience in the use of database applications and presentation software desirable. Intermediate level proficiency in MS Excel and other MS Office Suite programs. Requires proficiency in the use of Microsoft Office with an emphasis on Excel spreadsheet skills, PowerPoint, Internet and e-mail applications. Understanding and proficiency in financial and project management systems and procedures. TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at the CONUS/OCONUS - Norfolk, VA U.S. Citizenship Required Excellent oral and written communication skills Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe) All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG's designated Security Office. #HRJobs #MediationJobs #ArbitrationJobs #ConflictResolutionJobs #NOAAJobs #IDEAL Additional Information As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed; establish, manage, pursue, and fulfill annual goals and objectives with at least three (3) Goals for each of the firms Eight Prosidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of ProSidian Consulting. CORE COMPETENCIES Teamwork - ability to foster teamwork collaboratively as a participant, and effectively as a team leader Leadership - ability to guide and lead colleagues on projects and initiatives Business Acumen - understanding and insight into how organizations perform, including business processes, data, systems, and people Communication - ability to effectively communicate to stakeholders of all levels orally and in writing Motivation - persistent in pursuit of quality and optimal client and company solutions Agility - ability to quickly understand and transition between different projects, concepts, initiatives, or work streams Judgment - exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications Organization - ability to manage projects and activity, and prioritize tasks ----------- ------------ ------------ OTHER REQUIREMENTS Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary. Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------ BENEFITS AND HIGHLIGHTS ProSidian Employee Benefits and Highlights: Your good health and well-being are important to ProSidian Consulting. At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. That's why we are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently include the following for Full Time Employees: Competitive Compensation: Pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. For medical and dental benefits, the Company contributes a fixed dollar amount each month towards the plan you elect. Contributions are deducted on a Pre-tax basis. Group Medical Health Insurance Benefits: ProSidian partners with BC/BS, to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: ProSidian dental carriers - Delta, Aetna, Guardian, and MetLife. Group Vision Health Insurance Benefits: ProSidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options are available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO) Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks/3 days | Holidays - 10 ProSidian and Government Days are given. Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees. Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The Corporate Perks Benefit Program. This provides special discounts for eligible employees on products and services you buy on a daily basis. Security Clearance: Due to the nature of our consulting engagements there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials. ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to 5k for all referrals employed for 90 days for candidates submitted through our Referral Program. Performance Incentives: Due to the nature of our consulting engagements there are performance incentives associated with each new client that each employee works to pursue and support. Flexible Spending Account: FSAs help you pay for eligible out-of-pocket health care and dependent day care expenses on a pre-tax basis. You determine your projected expenses for the Plan Year and then elect to set aside a portion of each paycheck into your FSA. Supplemental Life/Accidental Death and Dismemberment Insurance: If you want extra protection for yourself and your eligible dependents, you have the option to elect supplemental life insurance. D&D covers death or dismemberment from an accident only. Short- and Long-Term Disability Insurance: Disability insurance plans are designed to provide income protection while you recover from a disability. ---------- ------------ ------------ ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines. ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status. Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
    $33k-46k yearly est. Easy Apply 60d+ ago
  • Customer Service Agent

    Fsqa

    Customer service advocate job in Seattle, WA

    The Customer Service Agent is responsible for providing customer service to all inbound and outbound passengers. A three (3) weeks paid Customer Service Agent training is provided in Honolulu. Essential Functions: Prepare, report and account for necessary documents. Accountable for money transactions. Check and correct reports and other documents. Operate equipment necessary to perform job. Where required, record and report meteorological observations. Perform Aircraft Marshall duties as required, and other related duties as customarily performed.
    $29k-37k yearly est. 60d+ ago
  • P/T Customer Service Agent

    Europcar

    Customer service advocate job in Seattle, WA

    We're seeking customer-focused team members who enjoy being helpful, staying organized, and contributing to a smooth operation. This role involves supporting customers, managing details with accuracy, and working as part of a team to keep things running efficiently. If you enjoy a fast-moving environment and take pride in delivering friendly, reliable service, this could be a great fit. You will: Support the Ready Line: Keep the ready line clean, organized, and presentable. Inspect vehicles for quality standards and report any that require servicing immediately. Ensure each vehicle includes a correct and complete checkout slip. Help customers locate their reserved vehicle and assist with luggage when required. Process Vehicle Returns: Welcome customers back with a friendly, professional attitude. Inspect returned vehicles, document mileage/fuel levels, and identify any damage. Secure keys, remove personal items, and complete paperwork to report issues. Review final rental charges with customers and answer questions clearly. Monitor the Exit Booth: Verify rental agreements and ensure all information is complete and accurate. Scan and organize documents for smooth processing. Obtain customer signatures and maintain a clean, professional booth environment. Offer helpful information, wish customers a safe trip, and close out the interaction with excellence. What makes you a Great Fit: Current Driver's License - required Providing consistent, friendly service at every touchpoint. Performing additional duties as assigned to support overall operations. A positive, approachable demeanor with strong customer-service instincts Attention to detail and comfort with paperwork and accuracy Ability to stay organized in a high-traffic environment Strong communication skills and a team-oriented mindset Eligibility for benefits, paid time off, and other state-regulated provisions for part-time employees varies by state and employment status. Any benefits that apply will be provided in accordance with the laws and regulations of the state in which the employee works. Applications for this position will be accepted on an ongoing basis until the role is filled. There is no predetermined closing date, and candidates may be considered as applications are received. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************
    $29k-37k yearly est. Auto-Apply 11d ago
  • Sales & Customer Service Agent - Bowhead Transport Company

    UIC Government Services and The Bowhead Family of Companies

    Customer service advocate job in Seattle, WA

    Bowhead Transport is seeking a full-time Sales & Customer Service Agent. The Sales & Customer Service Agent is based in Seattle and serves as a key point of contact for customers. Working closely with the Director of Pricing, this role supports sales activities, delivering responsive, accurate service throughout the shipping process. This position is responsible for preparing and managing freight quotes, bookings, documentation, and billing while coordinating closely with internal teams to ensure accurate cargo information, effective scheduling, and seamless customer experiences across multiple projects. This role requires strong communication, organization, and time-management skills, along with the ability to multitask, support sales activities such as cold calls and follow-ups, and effectively use technology tools to track and archive business development information.With Bowhead's expanding fleet and service footprint, this is a hands-on role suited for someone who is detail-oriented, comfortable working in a fast-paced logistics environment, and interested in being directly involved in the commercial side of marine transportation. **Responsibilities** Essential functions will include: Sales & Customer Support + Prepare, issue, and track freight rate quotes. + Apply tariffs, surcharges, and seasonal adjustments accurately. + Advise customers on routing options, sailing schedules, and equipment availability. + Identify opportunities for additional services or upsells. + Build and maintain strong customer relationships. Booking, Documentation & Billing + Create and manage bookings and shipping documentation. + Track changes to cargo lists and update records accordingly. + Prepare invoices and assist with billing inquiries. + Maintain accurate customer and contact records. Coordination & Operations Support + Communicate cutoff dates, delivery windows, and documentation deadlines. + Coordinate with pricing and management on non-tariff or project-specific rates. + Ensure booking information aligns with shipped cargo. + Manage multiple projects simultaneously with accuracy. **Qualifications** Minimum Qualifications: + High school diploma or equivalent required. + Strong time management skills with the ability to prioritize and handle multiple tasks efficiently. + High attention to detail and effective problem-solving abilities. + Excellent written and verbal communication skills. + Strong organizational and planning capabilities. + Proficiency in Microsoft Office, including Excel, PowerPoint, and Word. + The ability to be a team player providing reliability, punctuality, creativity, and the drive to be a part of continuing growth and prosperity at Bowhead Transport + Initiative and an eagerness to learn and grow professionally. + Must possess a valid driver's license. Preferred qualifications: + Associate's or Bachelor's degree in Business Administration or a related discipline. + Prior experience in sales and/or customer service roles. + Experience in logistics, transportation, or maritime operations. Physical and Mental Demands: + Ability to sit for extended periods and work at a computer. + Ability to lift up to 25 pounds occasionally (e.g., boxes, files, supplies). + Ability to stand, walk, bend, and reach as needed for filing or office tasks. + Ability to operate standard office equipment such as computers, copiers, scanners, and phones. + Clear verbal and written communication skills. + Ability to maintain focus and attention to detail in a busy work environment. + Strong organizational and time management skills. + Ability to handle multiple tasks and meet deadlines under minimal supervision. + Must be able to maintain confidentiality and exercise sound judgment. Working Conditions: + The ability to travel occasionally. + The willingness to occasionally work flexible hours including weekends (as determined by Bowhead Transport management). Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC's Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant's resume/application may be subject to verification. Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes. UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCPhere (******************************************* . All candidates must apply online at ***************** , and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance *****************/careers/recruitment/ . The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Ukpeaġvik Iñupiat Corporation (UIC) is the village corporation of Utqiaġvik, Alaska and is recognized as one of Alaska's top 10 companies with approximately 4,400 employees nationwide and revenues above $1 Billion annually. UIC is projected to grow substantially in the coming years to become a top 3 company in Alaska by 2030. As a proud Alaska Native Corporation, our success brings growth and benefits to our Iñupiat shareholders. The size and diversity of our operations means we have a broad variety of career opportunities. UIC and its subsidiaries are committed to and strive for safety, quality, business ethics, and shareholder value. We offer competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long term disability, and 401(k) retirement plans as well as paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs. **Join our Talent Community!** Join our Talent Community (************************************************************************ to receive updates on new opportunities and future events. **Requisition ID** _2026-24462_ **Category** _Admin/Office Support_ **Location : Location** _US-WA-Seattle_ **Min** _USD $80,000.00/Yr._ **Max** _USD $110,000.00/Yr._ **Travel Requirement** _Less than 10%_ **Entity : Name** _Bowhead Transport Company LLC_
    $29k-37k yearly est. 9d ago
  • Customer Service Agent Part Time

    Perunhr

    Customer service advocate job in Seattle, WA

    What you'll do Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Provides for safe travel. Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions. Depending on airport location this position may work in various weather conditions. Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
    $29k-37k yearly est. 60d+ ago
  • Customer Service and Sales Agent

    Soutsakhone Soukphaly-Farmers Insurance Agency

    Customer service advocate job in Tacoma, WA

    Job Description Join a team that cares about our customers and you! Soutsakhone & Oudom Insurance Agency in PUYALLUP, Washington, is looking for an experienced and committed individual to join our team as a Full-Time Customer Service Agent. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential. Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Mon-Fri Schedule Evenings Off Career Growth Opportunities Flexible Schedule Hands on Training Responsibilities Process and manage policy change requests with accuracy and efficiency, ensuring all client updates are handled promptly in compliance with underwriting and carrier guidelines. Complete Evidence of Insurance (EOI) requests and documentation with precision, maintaining timely and professional communication with clients, mortgagees, and other third parties. Demonstrate a thorough understanding of underwriting, rating methodologies, and compliance regulations, ensuring all activities align with company policies and state/federal insurance laws. Deliver exceptional customer service and support, building strong client relationships through attentive listening, clear communication, and a proactive approach to meeting insurance needs. Conduct regular follow-ups with clients to ensure satisfaction, address inquiries, resolve issues, and identify additional insurance needs that may lead to cross-selling or up-selling opportunities. Serve as a trusted advisor, educating clients on available products, coverage options, and risk management strategies tailored to their personal or commercial needs. Collaborate with internal teams and insurance carriers to streamline processes, troubleshoot policy issues, and provide seamless customer experiences from quote to claim. Requirements Eager to Learn and Grow: Demonstrates a genuine willingness to develop professionally, with an intuitive, resourceful mindset and a coachable attitude that welcomes feedback and guidance. Positive and Energetic Attitude: Approaches each day with enthusiasm, optimism, and a can-do spirit, creating a motivating and supportive environment for both clients and team members. Highly Self-Motivated: A proactive self-starter with a strong sense of urgency and the ability to take initiative without constant direction. Excellent Communication Skills: Strong interpersonal abilities with clear, professional verbal and written communication; able to build rapport quickly and convey information effectively. Professional Phone Etiquette: Comfortable handling both inbound and outbound calls with courtesy, clarity, and professionalism, maintaining the highest standards in every interaction. Customer-Focused Mindset: Committed to delivering exceptional service by understanding client needs, offering personalized solutions, and ensuring a positive experience at every touchpoint. Effective Problem-Solving Abilities: Able to assess situations quickly, identify potential solutions, and take appropriate action to resolve client concerns confidently and efficiently. Open to Entry-Level Candidates: No prior insurance experience required, only a strong desire to learn and grow within a supportive, fast-paced environment.
    $29k-37k yearly est. 23d ago
  • Customer Service Representative

    Appleone 4.3company rating

    Customer service advocate job in Issaquah, WA

    Customer Service Representative - Bellevue, WA - Full-Time Are you a customer-focused professional who enjoys helping people and solving problems? We're hiring a Customer Service Representative in Bellevue to join our team, providing top-notch support via phone, email, and chat. This is not a sales position-it's all about delivering excellent service and ensuring customers have a positive experience. Why You'll Love This Role: Competitive pay Full-time benefits including medical, dental, and vision Excellent 401(k) plan 19 days PTO plus 8 paid holidays per year Employee wellness programs 1:1 training and shadowing-typically not on phones for the first 4-6 weeks What You'll Do: Respond to inbound customer inquiries via phone, email, and chat Make outbound calls to verify or clarify information Provide accurate information and resolve customer issues professionally Perform high-volume data entry (7000 KPH alphanumeric required) Gain in-depth product knowledge to assist customers confidently Support other duties as assigned Call Volume & Workflow Average 30-40 calls per day Calls last approximately 5-15 minutes each Multitask efficiently while navigating multiple applications What We're Looking For: Strong customer service skills with a positive attitude Clear, professional communication across phone, email, and chat Ability to multitask while maintaining accuracy Interest in learning and delivering excellent customer experiences Experience with email or chat support preferred Data entry experience a plus Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: *********************************************************************************** The pay transparency policy is available here: ******************************************************************************************** For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. ********************************************** Contents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
    $33k-39k yearly est. 2d ago

Learn more about customer service advocate jobs

How much does a customer service advocate earn in Sammamish, WA?

The average customer service advocate in Sammamish, WA earns between $33,000 and $46,000 annually. This compares to the national average customer service advocate range of $27,000 to $39,000.

Average customer service advocate salary in Sammamish, WA

$39,000
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