Bilingual Customer Service Associate
Customer service advocate job in Houston, TX
Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer's freight from point A to B.
This position is On-site at a Customer Location in Houston, TX. The Customer Support Associate services our Managed Logistics customers by providing superior day-to-day support. In this role, you'll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The CSA must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation.
What does a typical day look like?
Serving inbound customer requests from designated high freight spend accounts
Communicating with carriers on behalf of the customers
Answering phones and responding to emails
Proactively tracking shipments and recommending solutions for delayed shipments
Identify the best transit solution based on the specific shipment requirements
Building strong relationships with customers
Develop and Maintain relationships with local terminals in efforts to reduce service failures
Scheduling pickups and delivery appointments
Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement
Following up on all unconfirmed or rejected pickup requests
Maintain detailed and organized documentation of all service failures
What are we seeking?
Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics
Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication
Experience working in a CRM and TMS system a perk
Excellent written and verbal communication
Ability to calculate percentages, formulas and use spatial reasoning
Proficient in Excel
Customer Service Specialist
Customer service advocate job in Pasadena, TX
Full-Time | Onsite (Pasadena, TX)
Schedule: Monday-Friday | 8:00 AM - 5:00 PM
Pay: $20-$25/hour (based on experience)
We are partnering with a leading manufacturer in the precision measurement and industrial tooling space to hire a highly organized, customer-focused Customer Service Specialist.
If you thrive in a fast-paced environment, love solving problems, and take pride in delivering white-glove service - this role is for you.
Position Summary
The Customer Service Specialist will serve as a primary point of contact for customer inquiries, concerns, and order requests. This role manages quotes, processes orders, monitors order status, and ensures a seamless customer experience from start to finish. You'll work cross-functionally with operations, shipping, production, and sales to keep customers informed and supported.
Key Responsibilities
Communicate with customers regarding expedited and standard orders via phone and email
Respond promptly to inquiries, quotes, order statuses, and internal questions
Enter quotes, process orders, and flag emails for sales coordination
Maintain accurate records of customer interactions and required follow-up
Collaborate with Production and Shipping to relay updates, changes, and delivery details
Verify customer requirements to ensure order accuracy
Support additional tasks and administrative duties as assigned
Qualifications & Skills
Highly organized with strong attention to detail
Demonstrated ability to process customer requests accurately and efficiently
Strong communication skills - verbal, written, and active listening
Ability to multitask and prioritize in a high-volume environment
Customer-first mindset with a professional, team-oriented approach
Reliable, punctual, and committed to strong work ethic
Eagerness to learn, take direction, and develop new skills
Experience & Requirements
High school diploma required; college degree preferred
1-2 years of customer service experience, ideally in manufacturing or a related environment
Strong data entry and typing accuracy (up to 75% of role is documentation)
Experience with CRM or MRP systems preferred
Ability to communicate professionally with customers via phone, email, and in person
Adaptable and able to thrive under pressure
HR Customer Service
Customer service advocate job in Houston, TX
We are seeking a HR Customer focus Associated to work with our 8000 employees on a daily basis. It will be handling payroll, benefits, and employee relations related questions. The ideal candidate will be able to communicate directly and efficiency with employees of all levels via phone and email. Strong attention to detail and sense of urgency are a needed in this role to be effective. You will be have to document conversations in the HRIS system. This is a full time role in our office off of Memorial Drive. Competitive Salary and 100% paid health insurance.
Customer Service Representative
Customer service advocate job in Spring, TX
A leading distributor is seeking a Customer Service Representative to support supply chain operations and ensure seamless product distribution to clients. The ideal candidate is a proactive and detail-oriented communicator with a strong grasp of logistics and customer support. Communicating effectively, the new team member will strengthen vendor and customer relationships by managing order flow and resolving issues while ensuring timely coordination between sales, warehousing, and invoicing functions.
Salary + Additional Benefits:
$70,000-$75,000 + Bonus
PTO & 10 Holidays
Medical, Dental, Vision
Location: Spring, TX
Type of Position: Direct Hire
Responsibilities:
Provide high-level customer service while aligning with broader organizational goals.
Build and maintain strong relationships with internal teams, external partners, and service providers to support business continuity and growth.
Coordinate end-to-end order fulfillment, ensuring seamless collaboration across supply chain partners and logistics providers.
Serve as a reliable and collaborative team member-flexible in multitasking, cross-training, and supporting colleagues as needed to drive overall team success.
Offer proactive operational and logistical support to the commercial/sales function.
Identify and implement process improvements that elevate service quality, optimize costs, and expand revenue opportunities.
Maintain effective communication and coordination with customers, vendors, logistics facilities, and other stakeholders to ensure accuracy and efficiency in order execution.
Manage customer accounts to ensure satisfaction across products, delivery, and service touchpoints.
Coordinate inbound and outbound logistics using various transportation methods.
Oversee third-party logistics providers and carriers to meet service requirements.
Assist with product forecasting and support sales team planning efforts.
Contribute to continuous improvement efforts focused on operational efficiency and customer experience.
Collaborate with marketing, sales, and leadership on projects related to service strategy, customer insights, and communication initiatives.
Process orders in the enterprise resource planning (ERP) system and prepare logistics for fulfillment.
Select appropriate transportation providers based on cost, equipment needs, and availability. Leverage available systems for freight scheduling where applicable.
Confirm inventory availability with suppliers and production partners to support timely deliveries.
Maintain accurate pricing and cost data in internal systems, in coordination with pricing and finance teams.
Gather delivery data such as weights and analysis for accurate invoicing and documentation.
Assist with verification of freight and vendor invoices; resolve discrepancies as needed.
Partner with accounts receivable to resolve customer billing issues and ensure timely payment.
Submit documentation for adjustments such as credits, debits, or invoice corrections, as required.
Provide cross-functional backup within the customer service team and participate in training to support team flexibility.
Complete additional duties and special projects as assigned by leadership.
Requirements:
College degree strongly preferred
Minimum of 5 years of experience in one or more of the following areas: customer service, logistics, transportation, warehousing, distribution, inventory or materials management, import/export operations, international logistics, production planning, rail operations, or overall supply chain coordination
Familiarity with enterprise resource planning (ERP) systems; experience with modern ERP platforms is a plus
Strong interpersonal skills with a professional demeanor
Excellent verbal and written communication skills in English
Confident and clear communicator, capable of engaging effectively in both one-on-one and small group settings with internal teams and external partners
Highly organized with strong attention to detail and accuracy
Proficient in Microsoft Office applications, especially Excel for data analysis, and skilled in using tools such as Outlook and Word for professional communication and documentation
Ability to effectively manage and prioritize tasks in a fast-paced environment
Customer Accounts Advisor
Customer service advocate job in Houston, TX
The salary range for this role is $13.25 to $14.00 per hour*.
is also eligible for incentive pay based on performance.
Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success
Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations. Strong multi-tasking, organizational, negotiation and persuasion skills are necessary. Like all Aaron's team members, they share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life.
The Work
Attainment and upkeep of customers' accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
Sell customers on the benefits of timely lease agreement renewal payments
Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
Assist with merchandise returns and guest deliveries as directed by management
Clean and certify merchandise in the Quality Assurance Center for all items personally returned
Complete and maintain weekly vehicle maintenance sheet and route sheets daily
Load, secure and protect product in company vehicle
Safely operate company vehicle
Assist the Sales Team as needed
Any reasonable duties requested by management
Requirements
United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
Must meet DOT requirements to obtain certification in required states (United States)
Ability to work schedule of hours varying from 8 am to 9 pm
Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
Two years of retail/customer service experience preferred
High School diploma or equivalent preferred
Excellent interpersonal and communication skills
High energy with the ability to effectively perform all functions of the store and multitasking effectively
Proper telephone etiquette
Uphold the Aaron's Brand and protect company assets
Maintain a professional appearance
Proficient computer skills
Aaron's Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, Aaron's is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes**:
Paid time off, including vacation days, sick days, and holidays
Medical, dental and vision insurance
401(k) plan with contribution matching
*Note that the pay range provided above is the lowest to highest rate we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
**Benefits vary based on FT and PT employment status.
Field Services Associate with AutoCAD/ Revit / Bluebeam
Customer service advocate job in Houston, TX
Job title: Field Services Associate (1-2 years' experience)
Employment Type: Direct Hire
Required Skills and Knowledge
• Knowledge of and experience with AutoCAD, Revit, Bluebeam, and Microsoft Office Suite
• Knowledge of building codes
• Proven leadership skills
• Exceptional attention to detail
• Ability to manage multiple projects under strict deadlines
• Ability to work well on a team
• Exceptional written and verbal skills
Preferred Skills and Knowledge
• Bachelor of Science Degree in Engineering, Construction Science or related field
• Previous experience in an MEP construction or consulting environment, for schools
• Previous experience in field project management in an MEP consulting environment
• Ability to read construction documents, including MEP drawings and specifications
• Knowledge of building codes
• Knowledge in the construction of power distribution, power and lighting, data networks,
telephone and intercom systems, fire alarm systems, security and access control systems,
and other standard electrical systems
• Knowledge in the construction of HVAC systems, temperature controls, and other standard
mechanical systems
• Knowledge in the construction of domestic water systems, hot water systems, storm water
systems, sanitary waste and vent systems, acid waste systems, fire sprinkler systems,
compressed air systems, gas distribution systems and fuel gas systems, and other standard
plumbing systems
Travel
Frequent; to and from job sites, client meetings, and sister offices
E-Branch Services Specialist - Westchase - Bilingual Preferred (Spanish)
Customer service advocate job in Houston, TX
. The E-Branch Services Specialist will provide service and support for members over the phone dealing with requests that are both routine in nature and some that require extensive research and use of problem solving skills. This individual will, respond to incoming calls and select the appropriate products and services to meet member request. This will all be done while meeting or exceeding the set call quality and service standards in the call center.
* Respond to member service inquires in the time set by management. Send and receive email, fax, and paperwork to and from existing and potential new members for account related activities. Reset passwords, challenge questions, and PINs for members using electronic services according to department procedures.
* Take complete ownership of every call whether it requires a call back, extended research, or assistance from other departments. Providing proactive solutions to member service.
* Process member transactions accurately, efficiently and timely including accepting cash and check deposits, withdrawals, transfers, loan payments etc. On a self-directed basis, continue to improve in individual level of competency through training and development on established educational programs.
* Perform other duties as assigned by manager.
Customer Service at Baskin-Robbins-Summerwood
Customer service advocate job in Houston, TX
Job Description
Baskin Robbins Spring in Summerwood, TX is looking for one customer service to join our 8 person strong team. We are located on 3784 Rayford Road. Our ideal candidate is a self-starter, punctual, and hard-working.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Follow Brand standards, recipes and systems
Follow safety, food safety and sanitation guidelines; comply with all applicable laws
Maintain clean and neat work environment
Team Environment
Work well and interacts with others respectfully
Respond positively to coaching and feedback
Communicate with team members
Able to learn and execute multiple tasks
Qualifications
Execute restaurant standards and marketing initiatives
Handle POS transactions and payments with accuracy
Prepare and deliver all products according to Brand standards
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Basic computer skills
Capable of counting money and making change
Able to operate restaurant equipment (minimum age requirements may apply)
We are looking forward to reading your application.
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Client Retention
Customer service advocate job in Houston, TX
As a Client Retention Associate, you will gain a strong foundation in specific industries and tax, in addition to developing your critical thinking skills. You will also develop a strong understanding about our firm's mission and purpose, the professional services industry, our unique client-centric culture, and how we serve and engage our CPA partners, clients, and industry partners. You will participate in client engagement discussions and learn about a wide variety of industries, our various service lines, and business methodologies with the goal of managing current clients and re-engaging with inactive clients. You will develop service line-specific and industry-specific skills and work directly with C-level executives and CPA firms in various markets as part of a high-performance team.
As a national premier consulting firm, alliant is focused on providing solutions to help businesses transform and thrive. alliant offers six different service lines to our clients and this role manages and re-engages with clients for all service lines.
Responsibilities
• Account management of existing clients
• Proactively reach out to inactive clients to rekindle relationships and encourage their return
• Communicate our services and educate business owners and executives on the value we can bring to their organization in the form of credits and incentives as well as other services we provide
• Schedule client meetings, conference calls and follow-up appointments with great attention to detail
• Track outstanding proposals and follow-up with clients until proposal is signed
• Maintain client relationship management (CRM) database
Qualifications
• Bachelor's degree required
• Preferred 1+ year of experience in a fast-paced, consultative sales role
• Results-oriented, competitive, and driven to achieve activity and revenue goals
• Dynamic verbal communication, robust active listening, and excellent presentation and writing skills
• High sense of urgency with the ability to meet deadlines and changing priorities
• Collaborative and team focused
• Receptiveness to performance feedback within a team environment is essential
• Proficiency with Microsoft Office Suite and other relevant software applications
• Candidate must reside or relocate to Houston, TX
alliant offers a comprehensive compensation and benefits package including 100% employer paid medical/dental premiums for single coverage, 401(k) matching, PTO, company provided life insurance and disability, onsite gym and group fitness classes, paid covered parking, daily allowance for onsite café and Starbucks, and more!
Do Work That Matters. Alliant
***************************
Auto-ApplyCustomer Satisfaction Representative
Customer service advocate job in Houston, TX
Job Description
Who we are:
Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission: create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy lifestyle. Check us out at *************************** if you are truly interested in working with us.
Here's the job:
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you).
**This position requires you to be on site at our HQ in Houston, TX.
Responsibilities:
Resolves customer concerns via phone, email, live chat, or social media;
Assists customers with the placement of orders, exchanges, or refunds;
Helps with complaints, errors, account questions, billing, cancelations, and other queries;
Identifies and assesses the customers' needs to achieve satisfaction;
Provides accurate, valid, up-to-date and complete information about products;
Meets individual and CSR team satisfaction targets;
Provide appropriate solutions and alternatives to customers within the specified average time limits;
Goes the extra mile to engage and satisfy customers;
Greets and follows up with walk-in customers;
Creates and updates customer accounts;
Ensures proper customer satisfaction is being delivered at all times;
Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
Requirements
Minimum 2 years previous customer service experience or experience as a client service representative;
At least 1 year of call center experience;
High School Diploma or GED;
Excellent written and verbal communication;
Proven track record of over-achieving goals or going above and beyond;
Possess a willingness to learn;
Customer orientated with the ability to adapt/respond to different types of customers;
Bilingual CSR (English & Spanish)
Bonus:
Knowledge of natural health industry;
Actively embraces healthy living;
Benefits
Paid Time Off (PTO);
Company covered health, dental, vision, and life insurance;
5% 401(k) match plus an additional 4%;
Wellness Bonus for gym, continuing education, preventative care and other reimbursements;
Employee store credit;
Company sponsored events;
Fun team-building activities.
**This position requires you to be on site at our HQ in Houston, TX.
Customer Experience Consultant - 100% Commission (TSG-20251204-047)
Customer service advocate job in Houston, TX
Job DescriptionThe Strickland Group is a family-driven, vision-first insurance and financial services agency backed by a major national carrier. From day one, we provide warm leads, mentorship, and proven systems so you can build a business - not just have a job. In this 100% commission role, you will meet with families virtually or in person, uncover financial protection needs, and offer life insurance, mortgage protection, and retirement solutions. We seek coachable, growth-minded individuals who want schedule freedom, personal development, and a clear path to agency ownership.
Bilingual Customer Retention Specialist
Customer service advocate job in Houston, TX
Job Details Houston, TX Full Time $18.00 Hourly Day SalesDescription
We are seeking a detail-oriented Customer Retention Specialist. This position is responsible for researching account activity, resolving past due balances, and maintaining strong relationships with our customers. The ideal candidate will act as the first point of contact for clients with billing concerns or those considering cancellation of services.
In addition to account management, this position will also coordinate with field representatives on retention and cancellation efforts, serving as the main point of contact for all cancellation requests. The representative will assign and route tasks within the department to ensure timely completion and proper follow-up on customer service and retention matters.
Key Responsibilities - Collections
Contact customers via phone and email regarding past due balances; identify reasons for delinquency and arrange payment or correct errors.
Handle 80-100 outbound and inbound calls daily.
Negotiate and monitor payment plans according to company policy.
Research and resolve collection disputes professionally and efficiently.
Maintain accurate records and detailed notes for all delinquent accounts.
Manage bankruptcy accounts in compliance with procedures.
Process and resolve returned (NSF) transactions.
Prepare and file legal documents and attend court proceedings when required.
Key Responsibilities - Retention
Communicate with customers at risk of canceling services or those who have requested cancellation.
Address and resolve customer complaints to improve satisfaction and prevent cancellations.
Serve as the primary contact for all cancellations, coordinating efforts with field representatives and routing assignments to ensure smooth completion of all related tasks.
Manage the service termination process, including cancellations and container removals, after approvals.
Process and manage service agreement renewals and modifications.
Gather and report customer insights to the service team.
Stay current on industry trends, competitor activity, and potential business opportunities.
Build positive, trust-based relationships with customers to support retention goals.
Qualifications Required Qualifications
Bilingual (English/Spanish) - fluent in both written and verbal communication.
Excellent communication, time management, and organizational skills.
Strong leadership and coordination abilities; capable of directing team tasks and follow-ups.
Self-motivated team player with strong attention to detail.
Proficient in Microsoft Excel and Word.
Knowledge of standard collections practices and financial procedures.
Ability to perform effectively in a fast-paced, high-volume environment.
Education and Experience
Required: High school diploma or equivalent; minimum 5 years of experience in collections.
Preferred: Experience in a high-volume call center, commercial or business-to-business collections, or customer service environment.
Customer Service Analyst
Customer service advocate job in Houston, TX
What Timken makes possible begins with you. Those who came before us helped land a man on the moon, create the world's infrastructure, and introduce renewable energy alternatives. Now you can join the Timken team to write your own unique story and help drive what's next.
A career at Timken means you can have an immediate impact doing Work That Matters to the world- improving the efficiency of today's industrial equipment and preparing for the future of motion on our planet and beyond. New employees can start contributing right away, and there are many opportunities to advance your career at your own pace. Join our global team of 19,000 people in 45 countries, and start helping our customers push the limits of what's possible in their world of motion.
Timken Power Systems, Philadelphia Gear brand has a current opening for a Customer Service Analyst responsible for pricing for outsourced product and services, researching bills of materials for legacy parts and equipment, creating the customer quote including delivery and payment terms and following up with the external sales force to ensure requirements are met. This role will also be guided by key metrics such as quote on-time, delivery performance, and profitability (margin expectations).
Essential Responsibilities:
Support the regional customer service and sales team with the timely completion of quotes, processing of orders, and providing relevant information as required.
Gather cost information from historical data, supplier quotes, and internal manufacturing resources for the accurate preparation of cost estimates and application of appropriate margins to quotes.
Evaluate & Implement customer requirements for the repair, modification, or upgrade of customer's equipment such that it is returned back to full working conditions.
Complete Quote & Order entry processes including all ERP transactions and providing applicable information and data to engineering and supply chain departments.
Coordinate customer visits, respond to customer requests and inquiries, and generate order progress reports as requested. Occasional travel may be required.
Coordinate between Sales, Engineering, Operations, and Customers. And provide technical support to suppliers & customers as needed.
Achieve business plan goal as it relates to customer service levels: timeliness of response to customers and on time delivery.
Prepare basic bills of material for engineering to use as basis to structure jobs.
Expedite orders by working with purchasing and production teams as needed.
Maintain job records and accounting logs, file invoices, complete tax and other business forms.
Support all office personnel. Engineering and Operations with administrative and clerical tasks.
Maintain job records and accounting logs, file invoices, complete tax and other business forms.
Responsible for greeting and directing the infrequent walk-in visitors, directing telephone calls to the appropriate personnel, organizing meetings, interviews, lunches, and site events as needed.
Responsible for document control tasks including maintain all record-keeping, scanning, and filing of documents and photos.
Organize and verify completeness of documents and create records/ files to ensure information is readily accessible.
Review and update supplier delivery reports.
Technical/ Functional Skills:
Administrative and organizational skills to manage both cost and lead-time data.
Works independently and collaboratively within a team
Ability to multi-task and set priorities
Strong communication skills (verbal & written)
Meet deadlines with a high degree of accuracy
Basic Qualifications:
High School Diploma or equivalent required, Bachelor's degree in business-related field preferred.
Minimum of 5 years of Customer Service equipment, rotating equipment background preferred.
Skilled in all MS Office products
Working knowledge of ERP systems, preferably Epicor
All qualified applicants shall be treated equally according to their individual qualifications, abilities, experiences and other employment standards. There will be no discrimination due to gender or gender identity, race, religion, color, national origin, ancestry, age, disability, sexual orientation, veteran/military status or any other basis protected by applicable law.
P/T Call Center Operator Anticipated
Customer service advocate job in Conroe, TX
To work with parents, campuses, and transportation personnel on day to day operations. This will include responding to telephone calls, looking up student information, and reading electronic maps. DUTIES and RESPONSIBILITIES: * Answer incoming calls and provide assistance as needed.
* Handle questions and requests that fall within level of responsibility.
* Access automated Transportation routes and reports to provide route information as appropriate.
* Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc.
* Assist in radio dispatching to bus drivers.
* Efficiently and effectively maintain a call log for each call received.
* Maintain excellent attendance.
* Maintain confidentiality of information.
* Other duties as assigned.
EXPERIENCE: QUALIFICATIONS:
Education/Certification:
* High School Diploma or GED
Special Knowledge/Skills:
* Ability to communicate effectively with others in a patient and cooperative manner
* Ability to communicate professionally on radio
* Working knowledge of Microsoft Windows
* Able to communicate and work with bus drivers/monitors on routing needs
* Ability to learn CISD programs (Routing Software, GPS, View It, Zonar, etc)
* Must have excellent phone etiquette
* Must have a positive attitude with the ability to work as a team player
CONTACT INFORMATION:
Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces.
APPLY TO:
To apply for this position, click "login" above. Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system. Directors have requested no telephone calls, please.
SALARY:
Minimum hourly rate - $13.70
DAYS: 236 START DATE: 2025-2026 School Year
Customer Service Agent Parking Facility TMC
Customer service advocate job in Houston, TX
Application Deadline: 1 January 2026 Department: Operations - Field(OPS001) Employment Type: Full Time Reporting To: Operations Manager Compensation: $18.00 - $22.00 / hour Description
Shift: 11:30am to 8pm : Schedule Flexibility required
Pay Range: $18-$22
Days: Monday to Friday, must be flexible for weekends
Full Time
3 to 5 years of customer service experience required
Customer Service Representative processing transaction requests from Monthly Parking, Transient customers and employee parking registration. Agent provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements.
Key Responsibilities
* Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed
* Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
* Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inquiries and complaints, providing empathy, and communicating information
* Embrace performance-based call monitoring, recording, and assessment approach to improve communication, timeliness, and overall satisfaction
* Spark accurate, speedy operation while optimizing voice quality, grammar skills, tone, and pro activeness to improve quality and consistency
* Leverage your knack for technology and attention to detail to foster data integrity by gathering information, composing documents, and inputting data
* Answer inbound emails, phone calls, and faxes within department and individual Service Level and Quality goals. Acts as point of contact for both internal and external monthly parking customers
* Provide comprehensive service and support for Monthly Parking customers, including; potential customers, existing customers and stakeholders.
* Provide comprehensive branch, lot and account maintenance support
* Respond to customer inquiries ensuring customers receive timely resolution and accurate information
* Demonstrate excellent customer service to assist in retaining Monthly Parking customers
* Ensure all customer account information is updated accurately and notes are entered for every transaction.
* Utilize resources such as Online Help, Policy & Procedure manuals, and emails from Supervisors, Management and the Training Department
* Complete and maintain any required paperwork or record keeping methods
* Enter customer payment information for PAP or credit card when received by fax, e-mail or letter as well as over the phone.
* Keep up to date with changes in workflow, policy, and product knowledge.
* Provides support and training to new CSR positions.
* Keeps accurate records and updates all systems with required information.
* Assists other CSR's with trouble shooting for clients.
* Processes all work orders and meter out reporting and uploads the required documents to the share drive.
* Process hotel voids and enters into wireless system for revenue purposes.
* Prepares and costs out supply orders for all attendant locations and then uploads the required information to the share drive.
* Prepares all Non-registered passes for Hotel Macdonald and places them into wireless system for revenue purposes.
* Assist with monthly Guest Passes for the Westin Hotel invoicing purposes.
* Maintains deliverable calendar to ensure all departments meet external deadlines.
* Monitor and maintain the Storefront email, sorting responding and processing all requests that enter through here.
* Issue, enter, and track Temporary paper passes as needed
* Answer inbound calls and meet individual Service Level and Quality goals. Acts as first point of contact for both internal and external monthly parking customers
* Provide service for telephone-based customers for sign-ups and maintenance of monthly parking accounts.
* Provide user support/assistance to customers using the web-based interface.
* Complete all after-call work required to finalize a new customer sign-up or modify an account.
* Receive and accurately data enter customer information, credit card and pre-approved payment sign-up information.
* Assist daily parkers with meter out of orders and requests for information
* Other duties as assigned
Skills, Knowledge and Expertise
* Must be at least 18 years of age
* 3-5 year Customer service experience in a high-volume, fast-paced environment (ex. office, administrative or medical office setting ), preferred
* 3 year data entry experience equaling 50 WPM
* We're searching for dependable individuals who are excited about a lasting career opportunity.
* Knowledge of contact center policies and software, including CRM, phone systems, etc
* Strong work ethic and reliability with professionalism and poise
* Superior interpersonal, verbal, and written communication skills
* Exceptional written oral communication skills
* Strong analytical abilities and sound judgment in decision-making
* Strong attention to detail and high degree of accuracy is key. Fast, accurate and efficient data entry, manipulation and retrieval of data from systems
* Ability to multitask, prioritize, and organize within a structured environment
* Flexibility and adaptability
* Ability to work in team setting
* Motivated, take initiative and possess strong work ethic
* Ability to respond to customer complaints maintain professionalism at all times
* Conflict resolution
* Exceptional communication, tact and customer service skills. Ability to assist customers with diverse requirements
* Exceptional telephone etiquette
* Intermediate knowledge of computer software applications - MS office ( word, excel)
* Ability to successfully and consistently achieve individual and departmental service level goals
* Positive, team-oriented attitude and ability to balance independent workload with broader team goals
Benefits
* Comprehensive Medical, Dental, and Vision Plans.
* Life and Disability Insurance
* 401K Plan with Generous Employer Match and Immediate Vesting
* Generous Paid Time Off (PTO)
Customer Service Agent
Customer service advocate job in Houston, TX
Job Description
The Opportunity:
We're delighted you've chosen LCR to assist you in finding your ideal professional match. We'll assist you in reaching, stretching, and realizing your full potential. Increase your chances of success by creating your own personalized professional path. Earn More with Market-Leading Compensation. And work in an environment that treats you like family and gives back to the community. A universe of possibilities awaits you. Let's get this party started!
LCR is looking for a Customer Service Representative who will be making and receiving calls to and from both current and prospective customers.
Apply today if you:
Listen, understand, and take quick action. Like all of us, customers just want someone to listen and help get their problems solved. You'll do both.
Assist customers in selecting the products and services that best suit their technology and communications goals and help to set up the account.
Process upgrades, downgrades, new product purchases and facilitates delivery and installation efficiently and effectively.
Maintain excellent time management, professional customer service at all times, and be able to balance multiple projects and responsibilities.
Have the opportunity to engage in continuous professional development training sessions and participate in dynamic team-based company culture.
Requirements
1-2 years in a customer-based role
Excellent interpersonal skills, tact, and a track record of success with customer-facing roles
Ability to handle pressure, prioritize, and multi-task during the course of a business day
Tech-savvy, or the ability to pick up concepts quickly
Enthusiasm and aptitude for learning new skills
About Lehman Consulting & Recruiting
LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Customer Service
Customer service advocate job in Houston, TX
Thv Insurance Agency Llc in Houston, TX is looking for 3 customer service representatives to join our strong team. We are located on 14405 Walters Rd Ste 144 Houston TX 77014. Our ideal candidate is attentive, punctual, and hard-working.
Benefits
Base Salary
Bonus
PTO
Paid Holidays
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Support Sales Team with services customers may have
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Qualifications
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Bilingual in English and Vietnamese
We are looking forward to receiving your application. Thank you.
Customer Service Representative
Customer service advocate job in Houston, TX
A well-established industrial company is seeking a proactive and skilled Customer Service Representative to join their team. This role plays a key part in supporting customers and internal teams through exceptional communication, organization, and project management skills. The ideal candidate thrives in a fast-paced environment, is proactive, and can effectively manage multiple priorities.
Location: Houston, TX
Salary: $70,000-$80,000
Position Type: Direct Hire
Responsibilities:
Manage the full order process from receipt through fulfillment, ensuring accuracy and timeliness.
Coordinate with internal departments - including sales, operations, and logistics - to ensure smooth order execution.
Track and follow up on pending information or documentation to keep projects and orders moving forward.
Prioritize workload and respond quickly to changing demands or urgent requests.
Provide excellent customer service and maintain strong relationships with clients.
Maintain detailed records and ensure all systems are updated accurately.
Collaborate cross-functionally within the warehouse and office to resolve issues efficiently.
Requirements:
Minimum of 5 years of customer service or order management experience, ideally in a manufacturing, distribution, or industrial environment.
Proven ability to prioritize tasks, manage time effectively, and stay organized in a fast-paced setting.
Strong communication and problem-solving skills; able to think quickly and adapt.
Experience with project management or coordinating multiple moving parts preferred.
Industry experience in chemicals or chemical sales support is a plus but not required.
Proficient in Microsoft Office and ERP/order management systems.
Must be able to work fully on site and collaborate closely with team members across departments.
Customer Experience Consultant - 100% Commission | Houston, TX (SG-669871)
Customer service advocate job in Houston, TX
Job DescriptionAbout The Strickland Group The Strickland Group is a family-driven, vision-first agency backed by a major national carrier. We combine modern tech, AI-assisted systems, and human connection to change how families protect their future. Our mission is simple: serve people and leave them better than we found them. Why this role is different This isn't a corporate seat - it's a pathway to ownership. You'll build your own business while helping families protect their income, eliminate debt, and create generational wealth. We train you, support you, and help you win - whether part-time or full-time. What You'll Do • Contact warm leads (no cold calling) • Help families find the best protection plans • Develop leadership skills • Build a business with unlimited earning potential What We Look For • Coachable individuals hungry for growth • People who want time, freedom, and purpose • Strong communicators • No experience required (training provided) Earning Potential This is a 100% commission opportunity. Part-time: $35K-$75K. Full-time: $85K-$250K+. Top earners exceed $400K+. We hire nationwide, full-time and part-time. If you're ready to build something meaningful, apply today.
Customer Service
Customer service advocate job in Houston, TX
Baskin Robbins Spring in Summerwood, TX is looking for one customer service to join our 8 person strong team. We are located on 3784 Rayford Road. Our ideal candidate is a self-starter, punctual, and hard-working.
Responsibilities
Greet customers and make them feel at home
Answer any questions the customers may have
Assist Customers in preparing their orders
Clean work area as needed to maintain a tidy work environment
Respond to all complaints in a friendly and professional manner
Follow Brand standards, recipes and systems
Follow safety, food safety and sanitation guidelines; comply with all applicable laws
Maintain clean and neat work environment
Team Environment
Work well and interacts with others respectfully
Respond positively to coaching and feedback
Communicate with team members
Able to learn and execute multiple tasks
Qualifications
Execute restaurant standards and marketing initiatives
Handle POS transactions and payments with accuracy
Prepare and deliver all products according to Brand standards
Friendly attitude even when dealing with disgruntled employees
Responsible and proven ability to maintain scheduling commitments
Ability to problem solve quickly concerns customers may have
Good communication skills with customers
Basic computer skills
Capable of counting money and making change
Able to operate restaurant equipment (minimum age requirements may apply)
We are looking forward to reading your application.