The Database Assistant is responsible for assisting the Technology Solutions Manager and assumes the
role of database solution support. This position is full-time, Monday - Friday, 8 AM - 5 PM, and fully remote.
Key responsibilities include but are not limited to:
-
Database support; Coordinates and monitors all work tickets between the Technology Department and database
contractor. Resolves production issues. Tests completed tickets. - Technology projects
-
Technical support; Communicates with users via phone, chat, email, and/or a support ticketing system to determine
team member requests. Responds to communication within 1 hour. - Metrics reporting and communication
- Develops and maintains various forms of training documentation and materials.
- Must have a home workspace with a computer and reliable internet
- Requires a documented combination of skills/relevant work experience.
- Understanding of database design and construction.
- Strong critical thinking, analytical, and problem-solving skills.
- Strong time management skills, organization, scheduling, and project coordination experience.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite, Google Suite, and related software.
- Excellent interpersonal and customer service skills.
- Excellent working knowledge of personal computers and peripherals.
- Ability to work independently and as a member of the IT team.
- 11 Paid Holidays
- PTO
- Paid Training
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Short & Long Term Disability, Life Insurance, Accidental Death & dismemberment (Employer paid premium)
- 401K (retirement plan - Employer match)
- Employee Assistance Program
- Flexible Spending Accounts & Dependent Care (Team member paid pre-tax account)
- Telemed Virtual Medicine
- Supplemental Insurance Policies (Accident, Cancer, Critical Care, Hospital, Life, etc)
- Annual Technology Stipend
- Mileage Reimbursement
- Monthly Cell phone Reimbursement
- Employee Perks (discounts on car rentals, Verizon, oil changes, AAA, etc)
- Team Member Health and Wellness programs (Zumba, Yoga - monthly virtual classes)
This is a remote position.