Decision analyst work from home jobs - 1074 jobs

Business Analyst
Allied Consultants, Inc. 4.4
Remote job
Allied Consultants, Inc is a proudly Austin based firm with over 34 years of experience delivering top-tier technical and business professionals within Texas State Agencies. We are currently seeking an experience Business Analyst to play a key role within a high-impact technical services team. **Location of job: Remote** PROJECT DESCRIPTION: The Compliance and Quality Control (CQC) Division is undertaking a project involving transforming the existing Solicitation Review System from its current architecture-built using Microsoft PowerAutomate, Microsoft Forms, Excel-based data storage, and PowerBI visualizations-into a redesigned workflow and data management system built on Jotform. The contractor will serve as the Business Analyst, providing structured requirements gathering, documentation, gap analysis, validation, and testing support. The contractor will be responsible for coordinating and leading any requirements gathering meetings with CQC staff. The project involves collaboration with the Senior Systems Advisor, who will be responsible for system design and development. The current Solicitation Review System uses: Microsoft Forms for data entry PowerAutomate for workflow automation, email generation, and PDF creation Excel files as the underlying data store PowerBI dashboards for data visualization The system must be migrated to Jotform, which will replace Microsoft Forms and PowerAutomate as the workflow, email, and PDF generation platform. Data structures will change, requiring a strategy for blending historical Excel based data with new Jotform-based data. A redesigned PowerBI dashboard will be built by the Senior Systems Advisor. The project includes redesigning forms, restructuring workflow logic, supporting reporting redesign, and ensuring legacy and new data can coexist for unified analytics. JOB DESCRIPTION: The Business Analyst (BA) performs business analysis work to support the Compliance and Quality Control Division's Solicitation Review System's re-write project. This role partners with business owners throughout product planning, requirements definition, and delivery cycles. Responsibilities include analyzing complex technical and business processes, identifying efficiencies, and prioritizing needs. The BA coordinates the gathering, development, documentation, and verification (testing) of requirements and works under limited supervision with considerable latitude for initiative and independent judgment. ESSENTIAL JOB FUNCTIONS: Elicit and document business requirements for the existing Solicitation Review System, ensuring accuracy and effective communication with stakeholders and the development team. Responsible for coordinating, scheduling, and leading all requirements-gathering meetings. (40%) Conduct gap analysis of existing system functionality against desired system functionality for the Solicitation Review System, including workflows and reporting through PowerBI. (20%) Collaborate daily with the Senior Systems Advisor to track the development and implementation of requirements and test new and existing system functionality for adherence to business requirements for the Solicitation Review System. Update and maintain requirements documentation throughout the life of the project. (30%) Report weekly to the Director of Contract Compliance Unit regarding progress, potential issues, and overall status. (10%) DELIVERABLE REQUIREMENTS 1.Requirements Documentation Package - Solicitation Review System (SRS) A comprehensive set of documents capturing the current state, future-state needs, functional specifications, and reporting requirements for the new Jotform based Solicitation Review System. The documentation must be sharing with the Senior Systems Advisor as it is being developed. The Senior Systems Advisor will work on development as the requirements are gathered to ensure timeliness of the project. This package must include the following Deliverables: 1.1 Current-State Documentation, including: Process maps of existing workflows (from Microsoft Forms to PowerAutomate to Excel to PowerBI). Field inventory documenting all data fields used across Forms, Excel files, PowerAutomate flows, email templates, and PDF outputs. User roles and permissions, including who submits, reviews, approves, and receives communications. Catalog of notifications, triggers, and automated actions in the current PowerAutomate setup. E-mail Templates used for automated system e-mails. Draft shared throughout development of Deliverable, completed version due 22 Business Days following Contract Execution. 1.2 Future-State Requirements Functional Requirements Document, which must include: Step-by-step workflow description for each stage of the Solicitation Review process. Required form logic, branching, validation, and conditional workflow steps. Email triggers, recipients, templates, timing, and conditions. PDF generation requirements (content, formatting, data fields, branding). Data capture requirements, including revised field definitions. Requirements traceability matrix, which must link business needs to functional requirements to test cases. Updated e-mail templates for automated system e-mails. Draft shared throughout development of Deliverable, completed version due 15 Business Days following completion of Deliverable 1.1. 1.3 Reporting Requirements, which must include a clear definition of: Required metrics, KPIs, filters, and drill-downs. Required alignment rules between legacy Excel data and new Jotform submissions. Data transformation and mapping specifications. Data quality rules and business logic. Draft shared throughout development of Deliverable, completed version due 5 Business Days following completion of Deliverable 1.2 2.Gap Analysis & Recommendation Report A structured analysis comparing current vs. future needs and identifying what must be changed or built. This report includes: 2.1 Gap Identification, which must include: Workflow discrepancies (e.g., PowerAutomate actions that must be replicated or redesigned in Jotform). Data field gaps between old Excel model and new Jotform model. Reporting gaps between current and desired PowerBI capabilities. Process pain points identified during interviews. Due 5 Business Days following completion of Deliverable 1.2. 2.2 Recommendations, which must include: Proposed solutions for each gap. Required form modifications. Suggested workflow improvements. Risks, assumptions, and dependencies. Recommended approach for combining legacy AND new data in PowerBI. Due 5 Business Days following completion of Deliverable 1.2. Implementation Support & Collaboration Deliverables These deliverables are required to support the Senior Systems Advisor during development: 3.1 Requirements Change Log, which is a running, version-controlled log that mustdocument: New requirements Modified requirements Requirements removed or deferred Stakeholder approvals Submitted weekly, and immediately following any updates, to Senior Systems Advisor following completion of Deliverable 2.1 & 2.2. 3.2 Weekly Collaboration Artifacts, which must include: Meeting summaries Action items Clarifications to technical requirements Submitted weekly to Senior Systems Advisor following completion of Deliverable 2.1 & 2.2 until Contract termination. 3.3 User manual covering the new system for all user roles. Submitted to the Director of Contract Compliance and Senior Systems Advisor 5 Business Days prior to Contract termination. 4.Testing Assets & Validation Deliverables 4.1 Master Test Plan, which must define the approach for validating both systems, including: Testing scope Test methodology User acceptance testing (UAT) roles Environments and prerequisites Due 20 Business Days following completion of Deliverable 2.1 & 2.2 4.2 Test Cases & Scripts, which must validate all requirements including: Jotform workflow paths Form field validation Email triggers and PDF output checks Data exports PowerBI logic and metrics Integration of legacy and new data Due 20 Business Days following completion of Deliverable 2.1 & 2.2 4.3 Test Execution Results, which is a documented summary that must contain: Pass/fail results Issues and severity ratings Retest outcomes Verified alignment to requirements Shared with the Senior Systems Advisor and Director of Contract Compliance, and updated daily, following completion of Deliverable 4.1 & 4.2 5.Weekly Status Reporting Package, which is a brief, weekly update delivered to the Director via e-mail, and must include: 5.1 Status Summary, including: Progress on planned milestones Work completed this week Work planned for next week 5.2 Issues & Risks Log, including: Open issues Risks with mitigation strategies Dependencies blocking progress Deliverable 5.1 and 5.2 is submitted weekly to Director of Contract Compliance via e-mail, beginning one week after Contract execution and continuing until Contract termination. Qualifications Minimum Requirements: 5 years of: Business analysis experience, including requirements elicitation and documentation, gap analysis, and testing. Preferred: 7 years of: Microsoft Excel 3 years of: Microsoft PowerBI Microsoft PowerAutomate 1 year of: Jotform
$66k-95k yearly est. 5d ago

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IBP & Master Data Analyst
Sigma 4.1
Remote job
Join our amazing team of professionals at Sigma! We believe in truly taking care of our associates to ensure they feel empowered to be their best selves at work. You are not just applying for a job, this is the start of a new career with a fast-growing, innovative global food organization. Ready for your next opportunity? Come join our table! Position Summary: The IBP Strategic Data Analyst will manage, maintain, govern, and analyze SAP MRP and all modules of Planning systems/Platforms. Master Data to ensure and measure integrity, accuracy, and consistency. Provide clear direction, training and lead activities related to master data management and settings within the systems. The IBP Strategic Data Analyst will leverage data-driven insights and best practices to reduce costs, and support business growth initiatives for plant production of a quality, cost-effective product delivered to customers. Essential Job Functions: Ensure effective Master Data Management (Planning and MRP) and system functionality through governance, routines, reports, and stakeholder collaboration. Maintain SAP MRP and Planning data integrity-ensuring reliability, completeness, and accuracy for optimal supply chain, inventory, and transportation planning. Conduct audits, implement data validation, and recommend system enhancements to improve SAP and Planning System utilization. Support new product introductions, promotional packaging, and seasonal inventory planning by coordinating with stakeholders and tracking KPIs. Deliver training and analytical reports to enhance operational practices and system utilization. Drive continuous improvement in MRP/Planning through root cause analysis and performance reporting. Establish standards, governance, and compliance while providing data-driven insights for decision-making. Coordinate stakeholder meetings to ensure alignment on system projects, governance, and master data integrity. Develop and monitor KPIs to optimize system performance and supply chain costs. Use advanced analytics to improve inventory management, maintain efficient stock levels, reduce waste, and drive data-based operational decisions. Coordinate and compile performance to the annual plan; provide feedback to the business based on current and historical trends; develop strong relationships with business leaders; ensure data-driven and successful Integrated Business Planning process. Provide scheduled deliverables and ad-hoc reporting. Automate reporting and KPIs with IT, BI, or Excel. Other duties as assigned. Minimum Qualifications: Bachelor's degree in Supply Chain, Finance, or Business Three (3) years SAP data management/data cleansing initiatives Five (5) years analysis in Inventory Management and/or Planning Preferred Qualifications: IBP experience Knowledge, Skills & Abilities (KSA's): Project management, strategic communication, and critical thinking skills Knowledge in change management Advanced proficiency with Microsoft Office (Excel, PowerPoint, Outlook, Word), including pivot tables, complex graphs, and pricing charts Ability to work well under pressure and meet deadlines through sound project management and prioritization Ability to communicate with others in an effective and concise manner Ability to understand complex technical information and business terms Strong analytical skills in reviewing data to identify trends and opportunities Knowledge of supply chain functions, forecasting tools/software Problem-solving skills, ability to define problems, collect data, establish facts, and draw conclusions Ability to communicate across all levels of the organization, present complex ideas concisely and clearly Ability to self-motivate and possess independent problem solving Effective relationship building skills and project management skills Environmental/Working Conditions: Able to travel up to 20% of the time May work remotely Physical Requirements: Usual office and/or plant environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and/or balancing Frequent use of eye, hand, and finger coordination enabling the use of office and/or plant machinery/equipment Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone Noise level in the work environment ranges from normal office/plant levels to loud levels due to equipment and/or machinery use
$62k-91k yearly est. 5d ago
Decision Science Analyst III
Hagerty Insurance Agency 4.7
Remote job
As a Decision Science Analyst III, you will play a key role in driving data-driven decision-making within our organization. Decision Science Analysts blend proficiency in data, analytical methods, and business context to drive insights and identify solutions. You will accomplish these objectives by collaborating with business stakeholders, data engineers, data scientists, and other analysts. We are looking for candidates who are energized about exploring data in search of meaning and have a high technical aptitude for quantitative methods, data visualization, and code-based data querying and analysis tools. Ready to get in the driver's seat? Join us! What you'll do You apply appropriate scientific and quantitative methods to data to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change. You communicate findings effectively to less technical audiences incorporating visualization techniques. You identify, gather, and enrich data to design and develop measures, metrics, features, and complex data sets for AI/ML, business intelligence, and other analytic projects. You actively contribute to the planning and execution of the enterprise data roadmap by identifying data gaps and defining the sources, transformations, business rules, and other requirements in collaboration with engineering, analytics, and business teams. You plan, design, develop, and deploy self-service business intelligence solutions that provide transparency and increased decision-making capacity to the business. You write code of high quality in multiple languages to query, transform, combine, analyze, and visualize data following best practices including debugging, versioning, documentation, and peer review. You design data and analytic solutions to solve ambiguous and hypothetical business problems. You take reasonable measures to ensure accuracy, appropriateness, and completeness of data and method of analysis for the task, pursue problem identification and recommend solutions. In your role as an established individual contributor, you work to achieve day-to-day objectives that contribute to specific operational targets. You are the owner of the items on your to-do list. You communicate with colleagues typically within your own job area and may communicate externally as necessary. You may work to gain cooperation by sharing information about policies and procedures to other teams. The problems or issues that you face in your job are identifiable and typically solved using precedent or conducting analyses and using your discretion. You may help your team improve work practices by recommending adjustments to existing systems and processes. You work independently with general supervision on larger, moderately complex projects/assignments. You may take the lead on defined components of projects or processes within area of responsibility, as well as provide guidance to more junior team members. This might describe you Bachelor's or higher degree in a technical or quantitative discipline. Equivalent relevant experience may be considered in lieu of a degree. You have practical industry experience using statistical methods to derive insights from data and preparing model-ready data sets for use in AI/ML models. You have practical industry experience with deploying a broad range of self-service BI solutions for business users using modern BI tools such as Tableau, Power BI, etc. You have practical industry experience using SQL, and R or Python to query, combine, transform, visualize, and analyze data. You possess strong decision-making and critical-thinking skills. You effectively present analyses and recommendations to non-technical and technical audiences. Other things to note This role can be worked from any U.S. remote location. Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable. For SOX compliant roles, responsible for designing, executing, and documenting internal controls where they have been identified as owners to prevent errors in financial reporting, processes, and business operations. Including attestation to the completeness, accuracy, and compliance of all financial reporting data, where applicable. Say hello to Hagerty Hagerty is an automotive enthusiast brand and the world's largest membership organization. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, Marketplace and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile. Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for and invest in every single team member. At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age, or car preference. We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world. If you reside in the following jurisdictions: California, Colorado, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, New Jersey, Ohio, Rhode Island, Vermont, Washington, or Canada please email ********************** for compensation, comprehensive benefits and the perks that set us apart. #LI-remote EEO/AA US Benefits Overview Canada Benefits Overview UK Benefits Overview If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
$73k-100k yearly est. Auto-Apply 45d ago
Decision Science Analyst
Kobie Marketing
Remote job
Join a National Top Workplace Named a Top Workplace in the USA and Top Remote Workplace, Kobie is where the best minds in loyalty come together, driven by passion and innovation. We're always looking for talented individuals who are ready to join a collaborative, growth-focused culture. As a partner to some of the world's most recognized brands, we are leaders in loyalty, helping brands build lasting emotional connections with their consumers. Join Us from Anywhere While our headquarters are nestled in sunny St. Petersburg, Florida, Kobie embraces a flexible work environment, offering teammates the freedom to work remotely . We understand the importance of work-life balance and support our team with: · Flexible Time Off to recharge when needed · Nine Company-Wide Holidays · A diverse suite of benefits prioritizing your growth, development, and personal well-being Discover more about our perks and benefits here. Kobie is a values-led organization where we believe that everyone is a leader, regardless of their position or role. About the team and what we'll build together We find actionable insights in our clients' loyalty data that help drive enterprise value. We create real time dashboards to inform internal and external stakeholders. You'll bring your experience with a breadth of marketing techniques, an ease of working with customer data, and an understanding of advanced mathematics and statistical techniques. This position is a client-facing, hands-on role that is responsible for helping shape our clients' strategic direction for their loyalty initiatives.How you will make an impact Play a key role as part of a team responsible for delivering data-driven, actionable customer insights that directly contribute to increased sales/profit through our clients' customer loyalty programs, while collaborating closely with Strategy and Client Services teams to align on client objectives and deliver impactful results. Build and maintain audience lists to support the CRM team in executing targeted campaigns and achieving engagement goals. Provide actionable recommendations that drive business objectives by drawing out key insights from in-depth, complex data sources based on a thorough understanding of client's strategy, success criteria, and program objectives Develop data visualizations and narratives that make data and analysis consumable by all levels and expertise of internal and external stakeholders Collaborate with Data Engineering and Business Intelligence teams to design and develop new tools, models, and data sources to support our clients' business objectives and overcome challenges Proactively create learning agendas, test plans, and solutions that make attribution unassailable and maximize key KPIs such as incremental ROI and LTV Manage workflow, scope and prioritization of client requests and Kobie investments What you need to be successful 2-4+ years previous relevant customer analytics and/or marketing/CRM experience Great storyteller with data that can influence senior stakeholders with insights and recommendations Familiarity with data exploration and data visualization tools like Tableau, PowerBI , or Sigma Demonstrated success using customer segmentation techniques such as RFM, cluster analysis and regression modeling to drive targeted marketing Solid project management skills and experience in juggling multiple projects at a time Bachelor's Degree in Statistics, Marketing, Economics, or Computer Science Python/SQL programming experience preferred Master's in Statistics, Economics or Applied Mathematics, or MBA, preferred Proficiency in fundamental marketing and loyalty principles, preferred Who we are As a trusted partner, Kobie delivers market-leading, end-to-end loyalty solutions designed to enable customer experiences for the world's most successful brands. We do this with a strategy-led technology approach that uncovers the truth behind what drives consumers on an emotional level. We believe that our team's passion and expertise are the driving forces behind our success and are proud to be named a Top Workplaces in the USA, where the best and brightest in loyalty drive our mission of growing enterprise value through loyalty. A place for all We celebrate and embrace diversity at Kobie! Employment at Kobie is based solely on an individual's merit and qualifications, which are directly related to professional competence. We do not discriminate against any teammate or applicant because of race,color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or any other characteristic protected by applicable law. We are fiercely committed to fostering a workplace where teammates can bring their authentic selves to work every day. Our DEI initiatives, including various committees, ensure that principles of equity, diversity, and inclusion are deeply ingrained throughout Kobie. While our leadership team fully supports our policy of nondiscrimination and equal opportunity, it is the responsibility of all teammates to uphold these values. Ready to join us? If you're ready to make an impact and grow in a supportive, innovative environment, we'd love to hear from you. Apply today and join the best and brightest in loyalty!
$67k-94k yearly est. Auto-Apply 60d+ ago
Senior Decision Science Analyst, Digital & Member Marketing analytics
USAA 4.7
Remote job
Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Senior Analyst on the Digital & Member Marketing Analytics team, you will provide decision support for our new member onboarding, ongoing member engagement, and digital marketing performance initiatives (paid, owned, earned media). This role plays a critical part in shaping how members engage with USAAA from the very first interaction onward. This role is deeply focused on digital journeys & member behavior, translating complex datasets into actionable insights that directly influence campaign strategy, experience optimization, and member growth outcomes. You will partner closely with marketing product and channel teams to identify opportunities to improve conversion, engagement and long-term value. We are looking for an individual that operates independently, brings strong marketing analytics rigor/curiosity, and has extensive experience in digital journey analytics. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week. What you'll do: Leverages advanced business, analytical and technical knowledge to participate or lead discussions with cross functional teams to understand and collaborate highly complex business objectives and influence solution strategies. Applies advanced analytical techniques to solve business problems that are typically medium to large scale with significant impact to current and/or future business strategy. Applies innovative and scientific/quantitative analytical approaches to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change Translates recommendation into communication materials to effectively present to various levels of management. Incorporates visualization techniques to support the relevant points of the analysis and ease the understanding for less technical audiences. Identifies and gathers the relevant and quality data sources required to fully answer and address the problem for the recommended strategy through testing or exploratory data analysis (EDA). Integrates/transforms disparate data sources and determines the appropriate data hygiene techniques to apply. Thoroughly documents assumptions, methodology, validation and testing to facilitate peer reviews and compliance requirements. Understands and adopts emerging technology that can affect the application of scientific methodologies and/or quantitative analytical approaches to problem resolutions. Succinctly delivers analysis/findings in a manner that conveys understanding, influences various levels of management, garners support for recommendations, drives business decisions, and influences business strategy. Provides subject matter expertise in operationalizing recommendations. Remains informed on current data and analytics trends, (Ex: Cloud, Data Mining, Python, Neural Networks, Sensor data, IoT, Streaming/NRT data) Identifies opportunities to continue to learn in the data and analytics space, whether informal (E.g., Coursera, Udemy, Kaggle, Code Up, etc.) or formal (E.g. Certifications or advanced coursework). Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures. What you have: Bachelor's degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline; OR 4 years of related experience in statistics, mathematics or quantitative analytics (in addition to the minimum years of experience required) may be substituted in lieu of degree. 6 years of data & analytics experience OR a minimum of 4 years of data & analytics experience and up to 2 years of progressive functional business relevant experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing etc.) for a total of 6 years combined experience OR advanced degree in quantitative analytics field such as Economics, Finance, Statistics, Mathematics, Actuarial Sciences, Operations Research, Data and/or Business Analysis, Data Science or other quantitative discipline and 4 years of experience in data/analytics or functional business experience within the respective industry of responsibility (i.e. P&C, Bank, Finance, Marketing, etc.). Demonstrates advanced skills in mathematical and statistical techniques and approaches used to drive fact-based decision-making. Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and relevant industry data & methods and ability to connect external insights to business problems. Experience with new and emerging data sets, and incorporation (data wrangling, data munging) into new insights. What sets you apart: 5 or more years marketing analytics experience with a focus on marketing measurement, testing, digital journey analysis 5 or more years of digital/CRO experience, ideally in subscription/membership-based businesses Hands-on experience with digital analytics platforms and tools (eg - Adobe Analytics, Google Analytics and tag-based measurement) Extensive experience using marketing measurement tools (MMM, MTA, incrementality, etc.) that drive optimization decisions. Hands-on experience within insurance or financial services industry providing analytics solutions US military experience through military service or a military spouse/domestic partner Compensation range: The salary range for this position is: $114,080 - $218,030. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
$77k-95k yearly est. Auto-Apply 11d ago
Investment Operations Analyst
Unlock 3.8
Remote job
Unlock's mission is to unleash the power of home equity to enrich people's lives. We do this through a financial solution called a Home Equity Agreement or HEA, an entirely new way to access and utilize home equity. We're not a lender, so there are no interest charges or monthly payments and homeowners with poor credit or high levels of debt can still qualify. We're beyond passionate about helping our customers build greater financial resiliency. We are mission driven, consumer centric and our products are designed for the way homeowners want to live their lives today - with flexibility and control. About the role The Investment Operations Analyst is responsible for executing and managing day-to-day operational processes that support asset origination, funding, settlement, valuation, and investor reporting activities. This role partners closely with Asset Management, Finance, Treasury, and Capital Markets to ensure accurate, timely, and compliant processing of investment operations. The Investment Operations Analyst plays a key role in maintaining operational continuity, supporting transaction execution, and strengthening the scalability and reliability of investment operations. What you'll do Process daily funding requests for assets. Manage asset verification for funding, initiate requests to facility partners, and partner with the Treasury team to ensure timely release of funds to the title company. Monitor and validate all asset related cash transactions and asset transactions Run daily settlements for assets that have been repaid and process settlements to investors Monitor processes that manage and monitor weekly valuations and notable credit changes in our assets Monitoring and reporting on collateral custody status with our collateral agents Run finance related daily operations for Unlock's originations and secondary transactions with investors including Trade Ticketing & Settlement, Collateral Review & Movement, Daily asset fundings, Investor Reporting, Ad-hoc investor data and analysis requests Partner with developers regarding requirements, discuss proposals, and implement new solutions that improve our process and capabilities Maintain tools and dashboards used to streamline Investment Ops functions and analyses Provide feedback to senior technical developers to continuously iterate on and improve existing workflows What we're looking for 5+ years of professional experience in a Finance Operations role or Middle Office Position High degree of proficiency and autonomy in Excel Passion and ability for self-automation using some combination of Excel Macros, SQL, VBA, Python and Tableau Strong oral and written communication skills Strong attention to detail Strong analytical and critical thinking skills Experience in Finance, MBS, Real Estate, Lending, Trading, and/or Treasury is a plus Advanced experience with SQL or other technical tools preferred Experience working in an Operations capacity on a Trading Floor, Asset Manager, and/or Treasury function preferred What we offer Discretionary time off for rest and recharge Comprehensive health plans covering medical, dental, and vision, fully funded by us 4% employer match to your 401(k) contributions Dynamic and inclusive work environment that fosters innovation and growth Ongoing professional development and career advancement opportunities Flexible work arrangements and a strong emphasis on work-life balance Target base compensation is $90,000 - $100,000 annually. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, Unlock's Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options and paid time off. Unlock is an equal opportunity employer. We evaluate qualified applicants without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or other protected status under all applicable laws, regulations, and ordinances.
$90k-100k yearly Auto-Apply 14d ago
Operations Analyst
Bredy Network Management
Remote job
We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you. The Operations Analyst will play a pivotal role in supporting New Charter's Operational Success Team and leadership by transforming data into actionable intelligence that enhances business performance, operational efficiency, and profitability across the enterprise. The Operations Analyst will design and deliver scalable analytics frameworks that measure and improve organizational effectiveness. Using advanced analytical tools, particularly Power BI, this individual will visualize business trends, evaluate key performance indicators (KPIs), and proactively identify risks and opportunities across critical operational areas such as capacity management, resource utilization, project efficiency, and client profitability. Insights generated will be surfaced for executive leadership to review and discuss with their respective Operating Companies. In addition, this position will play a key role in developing standardized reporting processes, benchmarking models, and data governance best practices across the New Charter platform. Over time, the Operations Analyst will help shape how the enterprise measures success, drives consistency, and scales performance through analytics and operational excellence. This role operates in an evolving environment. While New Charter is building dedicated service alignment and data architecture functions, the Operations Analyst will initially support a wide range of ad-hoc analysis, executive requests, and exploratory reporting. The ideal candidate is comfortable working with imperfect data, shifting priorities, and helping shape structure as it is built. Primary Responsibilities Analyze operational performance across New Charter's 30+ operating companies, evaluating key business metrics such as capacity utilization, resource allocation, and project efficiency. Develop and maintain advanced Power BI dashboards and analytics models that visualize KPIs, monitor trends, and enable data-driven decision-making across multiple business units. Identify operational trends, risks, and opportunities by synthesizing data from multiple systems (e.g., PSA, ERP, CRM) to support executive and operating company leadership in improving efficiency and profitability. Contribute to the development of scalable analytics frameworks in partnership with service alignment and data architecture leaders Respond to ad-hoc analytical requests to investigate operational anomalies, assess process improvement initiatives, and support strategic decision-making by senior leadership. Build benchmarking models to evaluate subsidiary performance against internal standards and best-in-class metrics. Conduct forecasting and scenario modeling to project the impact of staffing, capacity, and service delivery changes on operational performance. Partner with executive leadership and the Operational Success Team to prepare insights, presentations, and data-driven recommendations for business reviews and strategic planning sessions. Collaborate with Finance, HR, and Technology teams to align and automate data sources, improve data integrity, and enhance reporting efficiency. Support integration and onboarding efforts for newly acquired subsidiaries, ensuring their operational metrics and systems align with New Charter's enterprise reporting standards. Support the development and documentation of data governance best practices in partnership with emerging platform and service alignment functions” Continuously refine KPIs and reporting methodologies to adapt to evolving business goals and operational priorities. What Success Looks Like in the First 6-9 Months Executives trust your analysis even when data is imperfect You can quickly pivot between deep analysis and fast-turn reporting You help identify what metrics matter before they are fully automated You partner effectively as new service alignment and data roles come online Preferred Skills & Experience Bachelor's degree in Business Analytics, Operations Management, Finance, Economics, or a related field. 3-5 years of experience in an operations, business intelligence, or analytics-focused role; ideally in a multi-entity or shared services environment. Proven experience analyzing business operations and efficiency metrics such as capacity, utilization, and service gross margin (SGM). Demonstrated ability to translate complex data into clear, actionable insights for business stakeholders. Advanced skills in Power BI, including DAX, data modeling, report automation, and dashboard design. Strong working knowledge of Excel (Power Query, PivotTables, advanced formulas). Experience with SQL and data visualization best practices. Familiarity with ERP, PSA, and CRM platforms such as ConnectWise, NetSuite, or Adaptive. Understanding of data integration, ETL processes, and data quality management Experience developing standardized KPI frameworks and performance scorecards across multiple business units. Background in financial or operational modeling, variance analysis, and business forecasting. Knowledge of MSP or technology services industry metrics, including project profitability, resource capacity, and client utilization. Strong presentation development skills, particularly for executive-level reporting Expected salary to begin at $100,000 and up dependent on experience. Preferred Attributes Analytically rigorous using data to uncover patterns, trends, and insights that drive measurable outcomes. Operationally curious, naturally seeks to understand how business processes, systems, and teams work together to deliver results. Strategically minded and connects metrics to business impact, identifying the “why” behind the numbers. Skilled at translating technical findings into clear, actionable language for non-technical stakeholders. Self-directed and thrives in a dynamic, evolving environment with multiple priorities; Comfortable operating without fully defined processes or systems; Able to prioritize and reprioritize quickly as organizational needs evolve Able to balance precision in data analysis with strategic context. A Change advocate who is eager to improve processes, challenge assumptions, and implement scalable solutions that enhance enterprise performance. Mission-aligned and passionate about contributing to New Charter's goal of driving operational excellence and shared success across its platform of companies. Who We are: At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world. At New Charter Technologies, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. ( Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.) Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success. Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are! We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter. New Charter Technologies is committ e d to cr e ating an inclusiv e e nvironm e nt and is proud to b e an e qual opportunity e mploy er. New Charter re cruits, e mploys, trains, comp e nsat e s, and promot e s r e gardl e ss of rac e , color, r e ligion, s e x, s e xual ori e ntation, g e nd e r id e ntity, national origin, v e t eran, or disability status.
$100k yearly Auto-Apply 5d ago
Operation Analyst
Zephyrus Engineering Limited
Remote job
Zephyrus Engineering Limited is a leader in engineering and infrastructure solutions, committed to delivering innovative and sustainable projects that make a tangible impact. From large-scale structural designs to state-of-the-art technology implementations, we are on a mission to drive engineering excellence globally. As we expand, we are seeking a skilled Operations Analyst who will play a pivotal role in optimizing our operations, enhancing efficiency, and supporting strategic initiatives. This is an opportunity to join a forward-thinking team where your insights and expertise will directly contribute to the success of critical projects and company growth. If you are passionate about driving operational improvements and thrive in a collaborative environment, wed love to hear from you. Position Overview: The Operations Analyst will be a key player in streamlining and enhancing the efficiency of Zephyrus Engineering's operations. In this role, you will analyze workflows, identify areas for improvement, and support the development and execution of strategic operational plans. You'll work closely with cross-functional teams, providing data-driven insights and recommendations to optimize processes, reduce costs, and increase productivity. This is a hands-on role ideal for someone with a strong analytical mindset, problem-solving skills, and a passion for operational excellence. Key Responsibilities: - Data Analysis and Reporting: Collect, analyze, and interpret data on various aspects of company operations, identifying trends, inefficiencies, and opportunities for improvement. - Process Optimization: Work with different departments to map current processes, identify bottlenecks, and recommend streamlined, efficient workflows that improve productivity. - Performance Monitoring: Develop metrics and KPIs to measure operational performance, enabling continuous improvement and tracking of key operational goals. - Financial Analysis: Support budget management, cost tracking, and profitability analysis to ensure alignment with financial goals and identify cost-saving opportunities. - Project Management Support: Assist in managing cross-functional projects that involve process improvements, system upgrades, and operational change management. - Reporting: Prepare detailed reports and dashboards for senior management, presenting data in a clear, actionable manner and providing insights for strategic decision-making. - Risk Assessment: Identify potential risks in operational processes, assisting in implementing strategies to mitigate these risks and enhance overall operational resilience. - Stakeholder Collaboration: Work closely with project managers, engineers, and other departments to understand their operational needs and develop solutions that support company objectives. - Software and Systems Optimization: Recommend and help implement software tools that improve data management, process automation, and operational workflows. Qualifications: - Education: Bachelors degree in Business Administration, Operations Management, Industrial Engineering, or a related field. - Experience: - Minimum of 3 years of experience in an operations analyst role or similar, preferably within the engineering or construction sector. - Technical Skills: - Proficiency in Microsoft Excel and Google Workspace; familiarity with SQL, Power BI, or other data visualization tools is a plus. - Experience with ERP systems and project management software, such as SAP, Oracle, or MS Project. - Strong analytical and quantitative skills with a solid understanding of data analysis techniques and best practices. - Soft Skills: - Excellent communication skills with the ability to present complex data insights clearly and effectively. - Strong organizational skills with meticulous attention to detail. - Ability to work both independently and collaboratively in a dynamic environment. - Problem-solving mindset and a proactive approach to identifying solutions. What We Offer: - Competitive Salary & Performance Bonuses: We value high performance and offer financial incentives to reward exceptional results. - Comprehensive Benefits Package: Including healthcare, dental, vision, and a 401(k) plan with company matching. - Professional Development: Opportunities for training, certifications, and workshops to support career growth. - Flexible Work Environment: Enjoy the option to work remotely, with flexible hours that accommodate work-life balance. - Career Growth Potential: A role where you can advance within the company, taking on new responsibilities as we grow. - Innovative Workplace: Join a culture of innovation and problem-solving, where your contributions are recognized and valued. - Impactful Work: Contribute to projects that shape communities, infrastructure, and industries, knowing that your role makes a difference. Why Zephyrus Engineering Limited? At Zephyrus, we believe in fostering an environment where everyone has the tools and support to succeed. Joining us means being part of a forward-thinking team dedicated to transforming ideas into impactful solutions. As an Operations Analyst, your insights will influence real-world projects, streamline critical processes, and drive efficiency across our operations. If you're ready to be part of a team that values innovation, supports professional growth, and is committed to excellence, we invite you to apply. Take the Next Step in Your Career! Apply now by submitting your resume and a cover letter that outlines your experience in operations analysis and your vision for driving improvement at Zephyrus Engineering Limited.
$56k-84k yearly est. 60d+ ago
Operations Analyst Claims
CHPW
Remote job
Who we are Community Health Plan of Washington is an equal opportunity employer committed to a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to any actual or perceived protected characteristic or other unlawful consideration. Our commitment is to: · Strive to apply an equity lens to all our work. · Reduce health disparities. · Become an anti-racist organization · Create an equitable work environment. ** This role is remote in Washington State only** About the Role Responsible for sustaining processes and executing process improvement and quality monitoring within Claims Operations and the business processes impacted by Operations data and systems. This position is temporary, employment will end when project funding concludes. To be successful in this role, you: Bachelor's degree in health care or related field or an equivalent combination of education and highly relevant experience required. Minimum three (3) years' managed care/health plan operations experience required, with proven broad knowledge and execution of quality improvement methods and tools. Minimum two (2) years' business/operations analysis experience in a related field required. Background in Medicaid and Medicare claims adjudication, benefits configuration, claims coding, electronic data interface, and encounter data reporting preferred. Experience in managed care/health plan operations and business/operations analysis experience in a related field. Previous claims processing experience required. Essential functions and Roles and Responsibilities: Responsible for State and CMS claims benefit interpretation and application, and oversight of system benefit and pricing configuration. Gather business requirements for claims benefit configuration to support system updates, enhancements and implementation of new products. Facilitate the development and execution of user acceptance scenarios and scripts for testing of system changes, implementations, and enhancements. Peer review and support system enhancements and configuration of vendor systems. Provide support for electronic data interchange (EDI) data files and CHPW web-based interfaces. Interpret, monitor, and ensure compliance with state, CMS, OIC requirements; pricing, audit performance, encounter data submissions/reporting, and vendor management. Other duties as assigned. Knowledge, Skills, and Abilities: Knowledge of the healthcare industry, which includes claims adjudication, benefits configuration, claims coding, electronic data interface, and/or encounter data reporting. Knowledge of quality improvement methods and tools. Team facilitation skills. Project management Skills Communication skills, both verbal and written. Technical, analytical and process documentation skills Ability to multi-task, prioritize, work under pressure as well as work with other departments and people at all levels within the organization. Ability to gather and assess data, problem-solve, and consult/follow up with stakeholders. As part of our hiring process, the following criteria must be met: Complete and successfully pass a criminal background check Criminal History: includes review of criminal convictions and probation. CHPW does not automatically or categorically exclude persons with a criminal background from employment. The applicant's criminal history will be reviewed on a case-by-case basis considering the risk to the business, members, and/employees. Has not been sanctioned or excluded from participation in federal or state healthcare programs by a federal or state law enforcement, regulatory, or licensing agency Vaccination requirement (CHPW offers a process for medical or religious exemptions) Candidates whose disabilities make them unable to meet these requirements are considered fully qualified if they can perform the essential functions of the job with reasonable accommodation. Compensation and Benefits: The position is FLSA Exempt and is not eligible for overtime. Based on market data, this position grade is (65) and has a 10% annual incentive target based on company, department, and individual performance goals. CHPW offers the following benefits for Full and Part-time employees and their dependents: Medical, Prescription, Dental, and Vision Telehealth app Flexible Spending Accounts, Health Savings Accounts Basic Life AD&D, Short and Long-Term Disability Voluntary Life, Critical Care, and Long-Term Care Insurance 401(k) Retirement and generous employer match effective the 1st of the month following or coinciding with the employee's start date Wellness programs (Employee Assistance Program and Mental Fitness app) Financial Coaching, Identity Theft Protection Paid Time Off (PTO) including PTO accrual starting at 17 days per year 40 hours Community Service volunteer time 10 standard holidays, 2 floating holidays Compassion time off, jury duty A monthly stipend to offset work-from-home expenses for roles that are 100% remote Sensory/Physical/Mental Requirements: Sensory*: Speaking, hearing, near vision, far vision, depth perception, peripheral vision, touch, smell, and balance. Physical*: Extended periods of sitting, computer use, talking, and possibly standing. Simple grasp, firm grasp, fine manipulation, pinch, finger dexterity, supination/pronation, wrist flexion. Mental: Frequent decision-making. Ability to gather and assess data, determine appropriate actions, apply protocols and knowledge to unique situations, problem-solve and provide consultation. Work Environment: Office environment. Employees who frequently work in front of computer monitors are at risk for environmental exposure to low-grade radiation.
$51k-78k yearly est. 9d ago
Operations Analyst
Crystora Dynamics Limited
Remote job
Operations Analyst Crystora Dynamics Are you ready to make a profound impact in an industry-leading engineering firm? Join Crystora Dynamics, where your analytical skills will drive operational innovation and efficiency. As a fully remote Operations Analyst, you'll enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your insights fuel our success. Position Overview At Crystora Dynamics, the Operations Analyst is integral to our commitment to operational excellence. You'll harness your expertise in data analysis, process improvement, and cross-functional collaboration to refine our workflows and empower our engineering solutions. Working remotely, you'll bridge the gap between data and actionable insights, enabling strategic decisions that elevate our projects and partnerships. Key Responsibilities Data Analysis - Collect and analyze diverse operational data, transforming complex datasets into clear insights that support data-driven decision-making. - Develop dynamic dashboards and reports to visualize performance metrics, ensuring operational transparency across departments. Process Improvement - Evaluate workflows and identify inefficiencies, proposing and implementing solutions that align with our commitment to excellence. - Collaborate closely with engineering and project management teams to streamline processes and drive sustainable improvements. Project Support - Work with project managers to monitor project performance and ensure goals are achieved on time and within budget. - Offer data-driven insights to inform planning, execution, and reporting, boosting project outcomes. Performance Metrics - Define and track key performance indicators (KPIs) to measure effectiveness, regularly reporting findings to guide strategy. - Present data to management, showcasing areas of opportunity for enhanced operational success. Cost Analysis - Conduct cost-benefit analyses to assess the financial impact of operational decisions, supporting sound budgeting and forecasting. - Identify cost-saving opportunities that align with our financial goals and operational standards. Collaboration and Communication - Partner with engineering, finance, and other departments to collect and interpret data, facilitating strategic discussions and feedback. - Lead workshops and meetings to discuss and refine process improvements based on stakeholder input. Documentation and Training - Maintain detailed documentation on processes, procedures, and guidelines, ensuring clarity and consistency across teams. - Create training materials and conduct sessions to introduce staff to new processes, fostering a culture of knowledge sharing. Technology and Innovation - Use advanced software tools and ERP systems to streamline operations, enhancing our data analysis capabilities. - Stay updated on industry trends and innovations, applying emerging technologies to optimize operational performance. Risk Management - Identify and address operational risks, developing strategies to mitigate them and promote compliance with regulatory standards. - Encourage a culture of ethical, compliant, and resilient operations throughout the organization. Continuous Improvement - Foster a culture of continuous improvement by encouraging team input and actively participating in initiatives to boost operational efficiency. - Support Crystora's long-term vision by embracing forward-thinking strategies and innovative problem-solving approaches. Qualifications Education - Bachelors degree in Business Administration, Engineering, Operations Management, or a related field. Experience - Proven experience in operations analysis, ideally within an engineering or technical setting. Skills - Advanced analytical skills and attention to detail, with proficiency in data analysis tools (Excel, SQL, data visualization software). - Strong communication skills for translating complex data into clear, actionable insights. - Familiarity with project management methodologies (Agile, Lean Six Sigma) is an advantage. - Ability to manage multiple priorities and collaborate in a fast-paced, remote environment. Work Environment This is a fully remote role, offering flexibility and independence while utilizing advanced digital platforms to collaborate with colleagues worldwide. Compensation and Benefits - Salary:$29.00 - $37.00 per hour, commensurate with experience and qualifications. - Benefits: - 401(k) retirement plan with company match - Health, dental, and vision insurance - Life insurance - Paid time off and paid holidays - Ongoing professional development opportunities Why Join Crystora Dynamics? Crystora Dynamics is at the forefront of engineering excellence, offering a collaborative, innovative work culture. As an Operations Analyst here, you'll be part of a team that values your insights and empowers you to make a meaningful impact every day.
$29-37 hourly 60d+ ago
GTM Operations Analyst
Paddle
Remote job
What do we do? Paddle offers digital product companies a completely different approach to their payment infrastructure. Instead of assembling and maintaining a complex stack of payments-related apps and services, we're a Merchant of Record for our customers. That means we take away 100% of the pain of payment fragmentation. It's faster, safer, cheaper, and, above all, way better. We're backed by investors including KKR, FTV Capital, Kindred, Notion, and 83North and serve over 5000 software sellers in 245 territories globally. The Role: We are looking for a highly detail-oriented and motivated GTM Operations Analyst to join our newly structured Revenue Operations team, specifically within the Deal Desk & Commissions pillar. This role is essential for ensuring the accurate and timely execution of sales processes, contract administration, and compensation calculations, directly supporting our GTM functions and driving revenue recognition integrity. This is a foundational role, providing a clear career path into specialized Revenue Operations management. Key Responsibilities: Deal Desk Support (60%) Deal Process Administration: Assist the Deal Desk Manager with the review, approval, and processing of standard sales contracts, quotes, and order forms to ensure compliance with company policies and pricing guidelines. System Integrity: Ensure all final deal details, including pricing, products, and terms, are accurately reflected and maintained within the Salesforce CRM and related financial systems. Process Documentation: Assist in maintaining and updating internal documentation for standard deal structures, pricing rules, and approval workflows. Query Management: Act as the first point of contact for routine sales team inquiries regarding contract status, standard pricing, and approval routing. Commissions & Compensation (30%) Data Validation: Support the GTM Operations Manager in validating sales data and key performance indicators used for commission calculations, ensuring data accuracy across various GTM systems. Commissions Calculation: Assist with the monthly and quarterly commission calculation process, including processing inputs and generating output reports for review. Reporting Support: Generate and distribute standard compensation statements and reports to sales personnel. Operations Support & Projects (10%) Assist with ad-hoc reporting and analysis related to GTM performance, sales cycle metrics, and pipeline health. Support the overall GTM Operations team on minor administrative tasks and data cleanup projects within Salesforce. Qualifications & Experience: Required Bachelor's degree in Business Administration, Finance, Economics, or a related field, OR 1-2 years of experience in an administrative or data-heavy role. Demonstrated proficiency with Microsoft Excel/Google Sheets (e.g., VLOOKUP, Pivot Tables, data manipulation). Exceptional attention to detail and a high commitment to accuracy and data integrity. Strong organizational skills with the ability to manage multiple tasks and deadlines in a fast-paced environment. Excellent written and verbal communication skills. Preferred (Desirable) Familiarity with Salesforce or another major CRM platform. Basic understanding of the sales cycle and business terminology (e.g., margin, revenue, contract terms). Experience related to financial analysis, accounting, or compensation administration. Why Join Our Revenue Operations Team? Commercial Exposure: You will be at the center of the business, directly supporting revenue-generating activities and gaining deep insight into commercial strategy. Clear Growth Path: This role is the start of a clear career path in Revenue Operations, with opportunities to specialize in commissions, deal strategy, or technical systems. Everyone is welcome at Paddle At Paddle, we're committed to removing invisible barriers, both for our customers and within our own teams. We recognise and celebrate that every Paddler is unique and we welcome every individual perspective. As an inclusive employer, we don't care if, or where, you studied, what you look like or where you're from. We're more interested in your craft, curiosity, passion for learning and what you'll add to our culture. We encourage you to apply even if you don't match every part of the job ad, especially if you're part of an underrepresented group. Please let us know if there's anything we can do to better support you through the application process and in the workplace. We will do everything we can to support any accommodations needed. We're committed to building a diverse team where everyone feels safe to be their authentic self. Let's grow together. Why you'll love working at Paddle We are a diverse, growing group of Paddlers across the globe who pride ourselves on our transparent, collaborative and respectful culture. We live and breathe our values, which are: Paddle for others Paddle together Paddle simply We offer a full suite of benefits, including attractive salaries, stock options, retirement plans, private healthcare and well-being initiatives. We are a ‘digital-first' company, which means you can work remotely, from one of our stylish hubs, or even a bit of both! We offer all team members unlimited holidays and enhanced parental leave. We invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.
$49k-73k yearly est. Auto-Apply 2d ago
Technical Operations Analyst
Ensora Health
Remote job
Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community. Job Description We are seeking a Technical Operations Analyst who will play a key role in driving operational excellence across technology teams. This position focuses on designing and tracking performance metrics, managing critical tools, and streamlining processes that enable Agile planning and organizational efficiency. If you're detail-oriented, analytical, and passionate about continuous improvement, this role offers an opportunity to make a measurable impact.What You'll Do Metrics & Analytics Define and maintain KPIs to measure organizational effectiveness. Collect, validate, and analyze data to deliver actionable insights. Build dashboards and reports in Power BI to visualize trends and outcomes. Tool Administration Configure and administer tools like Aha!, Azure DevOps (ADO), and Power BI. Ensure data integrity and consistency across systems. Operational Management Maintain accurate employee rosters and team capacity records. Coordinate Agile planning activities, including sprint planning and PI sessions. Facilitate Process Improvements Board meetings and track follow-ups. Triage incoming operations change requests and route appropriately. Continuous Improvement Identify process bottlenecks and propose efficiency enhancements. Collaborate with cross-functional teams to implement Agile best practices. What You Bring Bachelor's degree in Business, Data Analytics, Information Systems, or related field. 2-4 years of experience in analytics, operations, or process management. 1-3 years of Azure DevOps (ADO) administration and configuration of projects and work item types. Proficiency with Power BI (or similar Business Intelligence tools) - creation of semantic models, reports and dashboards Strong analytical and problem-solving skills with ability to translate data into insights. Experience coordinating Agile ceremonies and familiarity with Scrum or SAFe frameworks. Excellent communication and organizational skills; ability to manage multiple priorities. Preferred Skills Knowledge of process improvement methodologies (Lean, Six Sigma, Kaizen). Familiarity with HR or workforce management systems (e.g., WorkDay). Ability to work independently and influence without formal authority. Additional Information While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria. The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate-apply today and let's explore the exciting possibilities together! All your information will be kept confidential according to EEO guidelines. At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren't just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do. We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community. We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status. Ensora Health is an equal opportunity employer.
$52k-76k yearly est. Auto-Apply 4d ago
Compliance Operations Analyst (Contract to Hire)
Synctera
Remote job
What We're Doing At Synctera, we're powering the future of FinTech. We help companies create new revenue streams and enhance their value proposition with FinTech apps and embedded banking products. With APIs, compliance support, and bank partners in one end-to-end Banking as a Service platform, Synctera is the fastest and easiest way to build, launch, and scale bank accounts, debit cards, charge cards, lending, and more. We help banks increase deposits and non-interest income by expanding their footprint through FinTech and embedded finance partnerships. The Synctera Platform enables banks to manage their program through a fully compliant, scalable solution. We are looking for interesting, curious, wickedly smart people who are ready to jump in and run with our fast-growing team. If you want to have fun at work, collaborate with some of the sharpest people in the industry, grow the FinTech and Banking as a Service ecosystem, and love to win, read on! What We're Looking for As a Compliance Operations Analyst, you will play a critical role in continuing to build and implement our Compliance Operations strategy. The role will have a primary focus on conducting day-to-day transaction monitoring, investigations, and client support related to Fraud, AML, KYC, KYB, and Dispute Chargebacks. You will conduct manual reviews of identity verification details and ensure they comply with the Customer Identification Program (CIP), Office of Foreign Assets Control (OFAC), and various global watchlists. Your responsibilities will include analyzing customer documentation, conducting enhanced due diligence (EDD), and identifying potential risks and fraudulent activities. This is a hands-on, cross-functional, highly engaged role. This position is structured as a 90-day contract-to-hire role. At the end of the contract period, based on performance and business need, the role may convert to a full-time position or conclude. What You'll Do Investigate various system-generated alerts in our case management platform, including alerts for potential transaction fraud, unusual activity, and chargeback disputes. Conduct manual reviews of customer documentation and identity verification details to ensure compliance with KYC regulations, OFAC guidelines, and internal policies. Perform enhanced due diligence (EDD) assessments, paying close attention to complex ownership structures, transaction patterns, and potential matches with OFAC or other relevant watchlists. Analyze customer accounts and transactional data to identify potential fraud activity. Maintain well-documented records of KYC reviews, investigations, and OFAC/watchlist-related activities, ensuring compliance with regulatory requirements and internal policies. Collaborate with cross-functional teams to resolve compliance-related issues. Provide input into ongoing process improvements. Ad-hoc investigations and project work as required. What You'll Bring At least 2 years of experience in AML compliance, fraud detection, or a similar role at a financial institution or FinTech Familiarity with banking regulations, including BSA/AML, KYC, OFAC sanctions, etc. Action-oriented with a desire for process execution, as part of this role involves troubleshooting system issues, gathering data, identifying and solving process gaps, and internal and external cross-functional communication Familiarity with identity verification tools and fraud detection techniques Detail-oriented mindset with excellent analytical and problem-solving skills Ability to work independently, prioritize tasks, make decisions, and meet deadlines in a fast-paced and dynamic environment Diversity & Inclusion Synctera is committed to having a workforce that is reflective of the diversity within the United States and Canada. As an equal opportunity employer, we encourage applications from candidates from underrepresented communities, Indigenous persons, persons with disabilities, persons of diverse sexual orientation and gender identity, and all those who can provide different perspectives and contribute to the diversification of Synctera. The hourly range for this full-time position (USD: $30.00 - $50.00, CAD: $25.00 - $48.00) is determined by role, level, and location. The range informed in this job posting reflects the minimum and maximum target for new hire salaries across all US and Canadian locations. Within the range, individual pay will be determined by work location, job-related skills, experience, relevant training, and other factors. To all recruiters and recruitment agencies: Synctera does not accept unsolicited resumes. Please do not forward resumes to our jobs alias or to Synctera employees without an active vendor agreement in place. Synctera is not responsible for any fees related to unsolicited resumes. With the current increase in job recruitment phishing scams globally, we wanted to remind you that all official communications from Synctera will only come from a synctera.com email address. If you've received a communication regarding Synctera that you have a question or concern about, please contact ***********************. Please note that although all positions at Synctera are remote, candidates must be located and authorized to work in the US or Canada as a precondition of employment. Synctera does not sponsor applicants for work visas.
$52k-76k yearly est. Auto-Apply 46d ago
Commercial Operations Analyst
Bioventus 4.2
Remote job
Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their different perspectives and individual contributions, and our leaders listen. Our success rests on working together to achieve shared goals and rewards. Join a diverse team of global colleagues driven to help patients resume and enjoy active lives. Main Purpose of the Role The Commercial Operations Analyst will be responsible for critical cross-functional alignment and execution of sales territory alignments, onboarding, and distributor/agent contract process. Responsible for developing a strong strategic relationship with sales leaders and internal business partners through high-level collaboration and engagement, providing advanced consultative support. Key Responsibilities: * Manages the process and collaboration of distributor/agent contracts, from initiation through documentation and implementation. Coordinate with sales leaders, Legal, Comm Ops, other internal partners, to ensure contract completeness, submission of all required forms, and execution of process flow through Lexion. * Coordinates internally to ensure agent contracts and contract details are disseminated appropriately, documents are stored per procedure, and agent IDs and alignments are created in SAP. * Maintains the contract matrix, including all contractual elements, bonus and quota language, commission tier, and performs routine evaluation of agent performance. Provides updates as necessary in advance of contract expiration, initiates the renewal/termination process. * Set up system access to Portal, Lit store, Biolearn, other internal applications. * Establishes sales rep and distributor onboarding, ensuring completion of the setup process, alignments, and collaboration across sales training, commissions, and other functions for completeness. Set up system access to all internal applications. * Manage the termination process for distributors- ensure timely completion of closing out activities. * Manage the zip code master and associated alignments, and ensure territory alignments are up-to-date in SAP. Supports realignment adjustments and makes appropriate changes in SAP. * Leads initiative on year-end account alignment refresh, giving Sales Directors an opportunity to make region adjustments. Develop a template, process, and oversee the execution and implementation. * Maintains sales-related contact info, including establishing mail lists, updates to org tables, roster management. * Creates and maintains a commercial calendar to track key meetings and events, QBRs, MBRs, conferences. * Track and monitor demo and eval cases, either as self-reported from the field or via documentation. * Ensures urgency and efficiency in all process steps to expedite timeline from implementation to sales readiness, aligning process owner handoffs between steps. * Holds oneself and others accountable to conduct business in a manner compliant with Bioventus' Code of Compliance and Ethics, policies and procedures and internal controls applicable to their role. Education and Experience (Knowledge, Skills & Abilities) * B.S. or B.A. in Business Management, Marketing, Finance, or Similar Programs * 3-5 years experience In Medical Device Sales Operations or Business Analytics * Proficient in Microsoft Excel and PowerPoint * Proficient in Business Analytics Software including Microsoft PowerBI, Dynamics365 * Must have specific SAP knowledge and high level of proficiency * Project Management background a plus Are you the top talent we are looking for? Apply now! Hit the "Apply" button to send us your resume and cover letter. Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.
$46k-71k yearly est. Auto-Apply 49d ago
Revenue Operations Analyst
The Cobalt Group 4.5
Remote job
Who We Are Cobalt was founded on the belief of a fundamental human aspiration: the desire to live better and safer. It all started in 2013, when our founders realized that pentesting can be better. Today our diverse, fully remote team is committed to helping organizations of all sizes with seamless, effective and collaborative Offensive Security Testing that empower organizations to OPERATE FEARLESSLY and INNOVATE SECURELY. Our customers can start a pentest in as little as 24 hours and integrate with advanced development cycles thanks to the powerful combination of our SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Cobalt Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year and are at the forefront of identifying and helping remediate risk across a dynamically changing attack surface. Cobalt is an Equal Opportunity Employer and we strive to build a diverse and inclusive workforce at our company. At Cobalt we aspire to engage with diverse individuals, communities, and organizations in order to continue to nurture our unique rich diverse culture. Join our team, and be your true self to do your best work. Description We are looking for a data-driven and detail-oriented Revenue Operations Analyst to join our team. In this role, you will serve as a key part of the Revenue Operations team. This is a high-impact, entry-level opportunity for someone who loves solving puzzles with data, is comfortable with complex calculations, and wants to build a career in the fast-paced world of SaaS Revenue Operations. You will help maintain trust with other departments by keeping reports updated, systems clean, and the sales team paid accurately and on time. Key Responsibilities Commission & Compensation Management Own the monthly preparation and administration of sales commission plans. Ensure 100% accuracy in variable compensation calculations for Sales and CS teams. Handle inquiries from the sales team regarding commission payouts and discrepancies. Reporting & Analytics Update and maintain weekly/monthly key performance dashboards in Tableau. Respond to ad-hoc reporting requests to support business decisions (e.g., pipeline health, win rates, churn analysis). Monitor data integrity across reports to ensure stakeholders trust the numbers. Help scope and build a trusted reporting suite across the business Tech Stack & Data Hygiene Perform regular data cleansing and auditing within Salesforce and Excel to prevent "data decay." Assist in documenting standard operating procedures (SOPs) for system usage. What We're Looking For (The Must-Haves) Education/Experience: 0-2 years of experience in an Analyst, Finance, or Operations role. Business Intelligence Tool Proficiency: Demonstrated experience building or maintaining visualizations in Tableau. You should know how to connect data sources and create clean, readable charts and design dashboards. Other tools are useful, but Tableau is preferred. Excel/Google Sheets Wizardry: You are comfortable with heavy lifting in Excel/Google Sheets (VLOOKUP, XLOOKUP, Index/Match, Pivot Tables are second nature to you). System Savvy: Familiarity with CRM structures (Salesforce preferred) and common SaaS tools (Slack, G-Suite). You pick up new software quickly. Commissions Experience: Previous exposure to managing or calculating commission plans, variable compensation, or complex payroll structures. Understand SaaS Business KPI's: ACV/ARR, conversion rates, deal cycles, GDR/NDR, etc. The "Nice-to-Haves" SQL Knowledge: Ability to write basic queries to pull your own data rather than relying on pre-built reports. RevOps Context: Prior experience working specifically within a Revenue Operations, Sales Operations, or SaaS Finance function. Soft Skills That Will Make You Successful High Attention to Detail: You double-check your numbers because you know that accuracy builds trust (especially when calculating people's pay!). Curiosity: You don't just update a report; you ask why the numbers changed. Scrappy: At a fast paced organization like Cobalt we need team members who can get the job done without having everything perfect. Why You Should Join Us Grow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry Work directly with experienced senior leaders with ongoing mentorship opportunities Earn competitive compensation and an attractive equity plan Save for the future with a 401(k) program (US) or pension (EU) Benefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU) Leverage stipends for: Wellness Work-from-home equipment & wifi Learning & development Make the most of our flexible, generous paid time off and paid parental leave Pay Range Disclosure (For US openings only) Cobalt is committed to fair and equitable compensation practices. The salary range for this role is ($55,200 - $69,000) + equity + benefits. A candidate's salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. The salary range may differ in other states and may be impacted by proximity to major metropolitan cities. Cobalt (the "Company") is an equal opportunity employer, and we want the best available persons for every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws and providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company. Cobalt is an E-Verify employer. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA). It allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.
$55.2k-69k yearly Auto-Apply 3d ago
Principal Security Operations Analyst
People Inc. 3.0
Remote job
Meredith Operations Corporation has an opening for a Principal Security Operations Analyst in Des Moines, IA. The position duties are as follows: Serves as a critical member of the security team, responsible for safeguarding the organization's digital assets. Leverage advanced technical expertise and experience as a subject matter expert for security operations and work with other subject matter experts not only within security but across product development, infrastructure architecture and business teams to ensure the abilities to efficiently and effectively monitor, detect, analyze, and respond to security threats. Play a key role in supporting and implementing security policies, procedures, and technologies to improve the organization's overall security posture. Work closely with the manager and other team members to ensure the confidentiality, integrity, and availability of the organization's information assets. Responsible for helping set and support the technical direction of security, leading in multiple complex technical projects, and partnering with other groups within the organization to deliver tools and services that align with our security roadmaps. Daily duties include: Lead security event monitoring, analysis, and triage activities. Design and implement security measures to enhance the security posture and capabilities for preventing, detecting and responding to security risks. Perform in-depth investigations, respond to security incident activities and coordinate with internal and external parties and services. Conduct forensic investigations to identify the root cause of security incidents and oversee the remediation measures. Develop and refine incident response plans to minimize the impact of security incidents.Participate in on-call rotation for incident response. Monitor security logs and alerts for signs of suspicious activity. Create, manage and solve tickets, ensuring completion within departmental SLAs. Conduct assessments and coordinate penetration tests to identify and mitigate security risks. Analyze security trends and threat intelligence to proactively identify and address emerging threats. Develop and maintain security automation scripts and playbooks to improve the efficiency and effectiveness of security operations. Design, develop and maintain security monitoring dashboards, alerts and reports. Evaluate, recommend and implement security tooling and technical controls for detection, prevention and response for various threats. Implement and oversee the security operations tooling (e.g. SIEM, IDS/IPS, EDR, etc.) to monitor and analyze security events. Proactively identify and analyze emerging threats and vulnerabilities. Provide technical guidance and mentorship to other security analysts. Work closely with IT, engineering, operations and other stakeholders to ensure effective collaboration. Communicate security risks and recommendations to management and stakeholders. Assist in the development and delivery of security awareness training programs. Collaborate with other teams to ensure security is integrated into all aspects of the organization. Develop and maintain security documentation and procedures. Develop and implement security policies, procedures, and standards. Conduct security awareness training for employees. The position requires a Bachelor's degree in Computer Science, Information Security, Applied Information Technology, a related field or foreign equivalent, plus 5 years of experience in any occupation where cybersecurity experience with a focus on security operations and incident response was gained. Experience must include: 3 years of experience with security principles, vulnerabilities, threats, and cloud security (AWS, GCP, or Azure); 4 years of experience with Security Operations; 4 years of experience with security tools including SIEM, IDS/IPS, and EDR; 4 years of experience with incident response and forensic investigations; 3 years of experience with OS (Linux, Windows, Mac) Security and Compliance; 3 years of experience with G-Suite, GWS Administration, MITRE ATT&CK,NIST CSF, SOX, and PCI-DSS; 2 years of experience with scripting using Python, Powershell, and Bash; and 2 years of experience with automation of incident investigation and response (SOAR). This role offers remote work flexibility; however, employees residing within commutable distance of our New York, Des Moines, Birmingham, Los Angeles, Chicago, or Seattle offices are expected to work onsite 3 times per week. Offered Wage: $131,206 It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing *************. The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: ********************************** #NMG#
$37k-56k yearly est. Auto-Apply 8d ago
Contract Operations Analyst II
MWI Animal Health
Remote job
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Contract Operations Analyst II is responsible for managing contract pricing and membership information within Cencora's database systems. The ideal candidate for this role should possess experience in contract management, strong analytical and excellent communication skills. Responsibilities Maintains supplier relationships and is responsible for resolving contract price issues and performing root cause analysis. Acts as a key contact for internal teams, GPO, and manufacturers to ensure positive customer relationships for contract agreements. Attends external calls as needed. Validates contract updates and makes appropriate contract database system changes in SAP. Maintains exception reports and analyzes pricing and membership information. Performs analysis of contract discrepancies; identifies the source of the issue and decides the appropriate action needed to resolve the issue; complex issues may require the coordination of several internal departments and representatives from the supplier. Partner with account managers/sales coordinators to review contract issues and resolve potential concerns. Work with cross-functional business units to troubleshoot discrepancies and update membership and pricing information. Receives, identifies, and resolves discrepancies associated with assigned supplier contract issues. Attend customer contracts onboarding meetings and provide reporting as needed. Act as a team player and be willing to provide additional support as needed by leadership. Initiate and drive process improvement opportunities to drive cost effectiveness and efficiency. Supporting pharmaceutical contract industry policies related to 340B, Contract Pharmacy, and Orphan Drug regulations. Education and Work Experience Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor's degree program; normally requires a minimum of two (2) to three (3) years of related experience. Skills and Knowledge Working knowledge of contracts administration Ability to communicate effectively both orally and in writing Ability to work well in a team environment Strong organizational skills; attention to detail Strong analytical skills; ability to analyze data/situations quickly Strong interpersonal skills Strong problem solving skills; ability to work through difficult tasks Ability to perform tasks with a high degree of accuracy; thorough Capable of making sound decisions to achieve goals Resourceful in pursuing or recommending new ideas and/or procedures Ability to implement processes resulting in satisfactory audit practices Proficiency with Microsoft Excel, Word and Outlook Expertise in handling large data sets Technical proficiency in Salesforce and SAP systems is preferred. What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit ************************************** Full time Salary Range*$43,700 - 62,480 *This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range. Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ************ or email ****************. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned . Affiliated Companies:Affiliated Companies: AmerisourceBergen Services Corporation
$43.7k-62.5k yearly Auto-Apply 60d+ ago
Trading Operations Analyst (Overnight hours)
Bruce Markets 4.4
Remote job
WHO WE ARE Founded in 2024, Bruce Markets was designed to provide seamless digital investor experiences and bring greater reliability to extended-hours trading. No more small players trying to piece together solutions - industry veterans with deep trading and technology experience have arrived. Bruce Markets is a FINRA and SEC registered broker dealer that operates the Bruce ATS, an overnight electronic trading marketplace for U.S. equities and ETFs, powered by Nasdaq. ABOUT THIS ROLE As an Trading Operations Analyst you will be one of three people on the overnight trading operations team supporting the Bruce ATS. In this role, you'll provide trade support and monitor trading systems throughout the Bruce ATS trading session. You'll perform system startup health checks, resolve questions and or concerns with clients, and perform end of trading session activity and system reviews. This is a remote role with preferred preferences for candidates in Austin, Chicago, or New York. The expected working hours are from 7:00 PM ET - ~4:30 AM ET (Sunday evening - Friday morning). Responsibilities: Provide trade support and actively monitor trading systems throughout the Bruce ATS trading session. Perform system startup health checks to ensure smooth trading operations. Address and resolve client inquiries, concerns, and trade-related issues in a timely manner. Deliver session trends and relevant insights to Bruce's daytime team. Conduct end-of-session activities, including system reviews and trade reconciliation. Maintain strong knowledge of trading systems, order routing, execution, and FIX protocol to support efficient operations. Ensure compliance with regulatory and operational standards, including responsibilities as a Series 7-licensed representative. Ability to work independently from 7:00pm - 4:00am EST YOUR EXPERIENCE 3+ years of electronic trading and/or trade support experience with strong knowledge of trading systems Strong critical thinking skills with the ability to understand, analyze and creatively solve problems Knowledge of market microstructure, order routing, execution, and FIX protocol A Series 7 license is required (or able to obtain SIE & Series 7 in the first 45 days in the role) Excellent attention to detail, organizational skills, and the ability to work in a fast-paced environment. Strong communication, problem-solving, and teamwork abilities, along with a willingness to learn and adapt to new financial products and market conditions. OUR REWARDS We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. Bruce Markets LLC is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Bruce Markets LLC is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at *****************. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. #Bruce
$41k-60k yearly est. Auto-Apply 60d+ ago
Epic Payer Platform Operations Analyst - Remote
NTT Data North America 4.7
Remote job
**Req ID:** 352863 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a **Epic Payer Platform Operations Analyst - Remote** to join our team Remotely in **United States (US)** . **Position Summary** The Epic Payer Platform Operations Analyst is responsible for day‑to‑day administration, configuration, monitoring, and optimization of Epic's Payer Platform capabilities for a health plan/payer organization. This role stewards secure, reliable data exchange and workflows between payer systems and Epic‑enabled provider organizations-covering eligibility, coverage discovery, prior authorization, claims status, clinical data retrieval, and care gap closure. You will manage operational runbooks, environment readiness, connectivity, security, and incident response and drive continuous improvement across FHIR/EDI integrations and Epic interfaces. **Key Responsibilities** **Platform Administration & Operations** + Support the operational administration of **Epic Payer Platform** (e.g., Interconnect/Bridge, Payer Platform Console, Payer data sharing configurations) including environment health checks, routine maintenance, upgrades/patching, and change control. + Configure, test, and maintain payer‑to‑provider **workflows** : coverage discovery (eligibility), prior authorization, claims status, clinical data exchange, care gap notifications, formulary/benefit, and provider inquiry/response. + Maintain and execute **runbooks** for deployments, failover, disaster recovery, and incident management; ensure auditable change records. **Integration & Data Exchange** + Administer and monitor **FHIR** integrations (SMART on FHIR/OAuth2/OIDC) for Da Vinci/HL7 profiles (e.g., CRD, PAS, PDex, P2P), CARIN IG for Blue Button where applicable; coordinate token lifecycles and client registrations. + Support **EDI/X12** transactions (270/271 eligibility, 276/277 claim status, 278 prior auth, 834 enrollment where applicable, 835 remittance) and related translation/validation processes. + Collaborate with interface teams to maintain **API gateways** , message queues, and secure connectivity (TLS, mutual auth, certificates, VPN tunnels); track throughput, error rates, and latency. **Incident, Problem & Performance Management** + Triage and resolve operational issues with Epic Payer Platform integrations, including authentication failures, payload validation errors, throttling, and data mismatches. + Perform root cause analysis; create problem records; implement corrective actions and preventative measures. + Track platform **SLAs/SLOs** ; build dashboards for uptime, message success rates, queue depth, and retry volumes. **Stakeholder Engagement & Enablement** + Coordinate with Epic TS/Customer Support, vendor partners, and provider IT teams for change windows, go‑lives, and escalations. + Drive adoption of best practices. **Continuous Improvement** + Identify opportunities to, reduce provider abrasion, and improve data completeness for care gap closure. + Pilot new Epic capabilities, FHIR releases, and payer use cases; contribute to controlled rollouts and measurement. + Contribute to backlog grooming and quarterly planning; quantify business value (e.g., reduced turnaround time, decreased call volume, improved first‑pass rates). **Required Qualifications** + **1+ years** administering healthcare interoperability platforms (Epic, payer APIs/interfaces, or equivalent) or educational equivalent. + 8+ Years of Experience with Agile Software Development Life Cycle + 8+ Years of Excellent communication, documentation, and cross‑functional collaboration skills. **Preferred Qualifications** + Epic‑related exposure (Tapestry/Payer workflows), Epic operational tools, or Epic certifications (helpful but not strictly required). + Experience with **Da Vinci** Implementation Guides (CRD, DTR, PAS, PDex, P2P) and **CARIN** BB. + Familiarity with SQL for ad‑hoc data validation. + Hands‑on experience with **Epic** concepts such as Interconnect, Chronicles awareness, Payer Platform configuration, and provider connectivity patterns. **Core Competencies** + **Operational Excellence:** Reliable execution, disciplined change control, strong service orientation. + **Analytical Problem‑Solving:** Skilled at root cause analysis across network, identity, payload, and workflow layers. + **Security Mindset:** Designs and operates with least privilege, zero trust principles, and auditability. + **Continuous Improvement:** Data‑driven approach to reducing friction and cycle times. **Work Environment & Schedule** + Hybrid/remote flexibility. Onshore or Nearshore + Participation in **on‑call** rotation and planned maintenance windows. **About NTT DATA** NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D. Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only **************** ******************************* email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, ************************************ . **_NTT DATA endeavors to make_** **_************************* **_accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at_** **_************************************_** **_. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click_** here (***************************************** **_. If you'd like more information on your EEO rights under the law, please click_** here (***************************************************** **_. For Pay Transparency information, please click_** here (***************************************** **_._** \#LI-NorthAmerica
$60k-79k yearly est. Easy Apply 26d ago
Customer Success Operations Analyst | Contract
Backblaze 4.5
Remote job
Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we're helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $100m in revenue and is the leading specialized storage cloud - managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Customer Success Operations Analyst Contractor to join our growing team! About The Role: Backblaze is engaging a Customer Success Operations Analyst Contractor for a focused, 10-12 week engagement to design and operationalize the data, signals, and programs needed to identify which customers are ready for expansion - and how to act on it at scale. This is a build-and-enable role, not a steady-state operations position. You will work hands-on across data sources, systems, and workflows to create durable insights, automation, and reporting that powers post-sales growth across Customer Success, Support, Sales, and Marketing. Success in this role means that by the end of the engagement; Backblaze has clear expansion signals, scalable digital motions, automated insights, and role-based routing that internal teams can own long-term. What You'll Do: Customer Signals & Expansion Intelligence Design and launch a Weekly Customer Signal Digest combining: Product usage trends Intent data (e.g., G2, ZoomInfo) Support signals (Zendesk) Role-based recipient target alignment Commercial activity (Salesforce, Gong) Define clear “ready for expansion” indicators based on usage growth, intent strength, engagement patterns, and support signals. Create tiered customer segmentation blending usage, intent, account profile, and lifecycle stage. Data Integration & Analytics Foundation Pull, normalize, and analyze data from: Product usage systems Salesforce (accounts, opportunities, renewals) Zendesk (ticket volume, sentiment, severity) Gong (commercial and relationship signals) Tableau or BI tools Build a usage forecasting model to project customer growth, consumption patterns, and expansion potential. Ensure insights are explainable, scalable, and operationally useful. Dashboards & Executive Visibility Create or enhance dashboards that surface: Expansion-ready accounts Growth vs. risk signals Usage acceleration or saturation trends Segment-level opportunity insights Design reporting for multiple audiences, including CS leadership, CSMs, growth roles, and executives. Ensure outputs are actionable and usable for executive reporting, CSM prep, sales handoffs, and customer-facing discussions. Digital & Scaled Growth Programs Design and automate digital expansion programs, in partnership with Marketing and Customer Success, including: Trigger-based outreach Usage-driven campaigns Intent-based plays Build automated routing logic to direct expansion signals to the appropriate role, including: High-touch CSMs Pooled or digital CS roles Technical or support-led motions Customer Summaries & Enablement Build automated, QBR-style customer summaries at scale that combine: Usage insights Support history Relationship and engagement signals Expansion indicators Ensure summaries are easy to consume and reusable across internal and customer-facing workflows. Deliver clear documentation and handoff materials to enable long-term ownership by internal teams. The Right Fit: 6-10+ years in Customer Success Analytics, Revenue Analytics, or Growth Intelligence roles Strong experience working across post-sales data (usage, support, intent, CRM) Hands-on Salesforce experience, including workflows and routing logic Experience building forecasting models and customer segmentation frameworks Familiarity with tools such as Zendesk, Gong, ZoomInfo, G2, Tableau, or similar Strong analytical skills with the ability to translate complex data into actionable insights Comfortable operating independently in a fast-moving, ambiguous environment Highly execution-oriented - you build, test, and ship Systems thinker who connects data, signals, and actions Pragmatic and outcome-focused Strong cross-functional collaborator Disciplined about documentation and clean handoffs To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors, including candidate location, skills, depth of work experience, and relevant licenses/credentials, and may vary from the amounts listed below. The pay range for this contractor position is $57 - $83 per hour. At Backblaze, we value being fair and good to our customers, partners, and employees. That's why diversity, equity, and inclusion are at the core of our values. We are committed to fostering a workforce where all employees feel a sense of belonging regardless of race, ethnicity, nationality, gender, sexual orientation, age, religion, socio-economic status, ability, veteran status, and education. We believe that our dedication to cultivating a diverse workspace not only allows us to better serve our customers in over 175 countries, but further reinforces our commitment to doing the right thing. We are proud to be an Equal Opportunity Employer. To understand more about the data we collect and process as part of your application, please view our Backblaze Employee Privacy Notice.
$57-83 hourly Auto-Apply 4d ago

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