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Desk attendant skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical desk attendant skills. We ranked the top skills for desk attendants based on the percentage of resumes they appeared on. For example, 16.8% of desk attendant resumes contained front desk as a skill. Continue reading to find out what skills a desk attendant needs to be successful in the workplace.

15 desk attendant skills for your resume and career

1. Front Desk

Here's how desk attendants use front desk:

Observed and monitored the front desk & surrounding areas for security purposes to ensure safety and well-being of residents and staff.
Open and close the front desk, and the doors to the dormitory in the morning and at night, respectively.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how desk attendants use customer service:

Ensured that each member received a positive customer service experience by adhering to policies and procedures for facility usage
Provided outstanding Customer Service Directed the community with the most up-to-date information regarding Salisbury University.

3. Cash Control

Here's how desk attendants use cash control:

Ring sales at counter and follow cash control procedures.

4. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how desk attendants use cpr:

Trained to handle emergencies in the facility and became CPR, AED and First Aid certified.
Practice of CPR and First Aid knowledge.

5. Residential Life

Here's how desk attendants use residential life:

Reported to Residential Life Coordinator Joseph Hawkins,
Interacted with student residents and spoke to them about events within the Housing and Residential Life system and on campus.

6. Security Cameras

Here's how desk attendants use security cameras:

Monitored security cameras and responded appropriately.
Access the doors, monitor the perimeter, monitor the security cameras, upkeep on cleaning, odd-end jobs for residents

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how desk attendants use pos:

Sell and/or verify memberships, program registrations, and cafe items through POS system.
Secure the POS area at opening and closing of shifts.

8. Computer System

Here's how desk attendants use computer system:

Managed patron information on confidential computer system.
Answered phones when coworkers called in sick, documented the reason for calling in sick and logged information into computer system.

9. IDS

An IDS (intrusion detection system) stands for a software application or device that monitors a network to identify policy violations or malicious activities.

Here's how desk attendants use ids:

Confirmed identification of students who misplaced IDs and cited violation.
Aided 15 to 20 students each shift * Provided students with any information needed and security * Replaced lost keys and IDs

10. Administrative Tasks

Here's how desk attendants use administrative tasks:

Conducted daily administrative tasks including answering phones, organizing desk space, interacting professionally with University officials, etc.
Answered telephone and assisted Residence Hall Director with general office administrative tasks.

11. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how desk attendants use telephone calls:

Provided campus directions, answered telephone calls and general questions Handled all ticket sales, managed game room equipment
Major Skills Responded and redirected telephone calls for offices in the building.

12. Direct Calls

Direct calls are connections established with a previous customer or client, most likely a subscriber.

Here's how desk attendants use direct calls:

Answer phone calls and direct calls to the proper people for questions to be answered.
Answer multiple telephones, direct calls, and take messages.

13. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how desk attendants use greeting guests:

Multitasked by answering phones, greeting guests, and satisfying personal requests of members and guests.
Work Study Program Greeting Guests Sign in Guests Scheduling Answering Phones Maintenance Stock Sales

14. Incident Reports

An Incident Report, in a medical facility such as hospitals and nursing homes, is a type of paperwork filled out immediately after and in the case of an incident of some sort, with the goal of describing the incident and its consequences, as well as the measurements taken after or during the incident, as well as any other information relevant to said incident. Such an incident might be a patient acting out or a patient being injured.

Here's how desk attendants use incident reports:

Checked ID cards and monitor arrival/departures Provide guest passes Filed guest information and created and filed incident reports Telephone Support
Completed various Department of Homeless Services and in-house incident reports.

15. Desk Operations

Here's how desk attendants use desk operations:

Managed desk operations to ensure efficiency and productivity in our department.
Organized and managed reception desk operations.

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What skills help Desk Attendants find jobs?

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List of desk attendant skills to add to your resume

The most important skills for a desk attendant resume and required skills for a desk attendant to have include:

Front Desk
Customer Service
Cash Control
CPR
Residential Life
Security Cameras
POS
Computer System
IDS
Administrative Tasks
Telephone Calls

Direct Calls
Greeting Guests
Incident Reports
Desk Operations
Emergency Situations
Library Materials
Clean Environment
Fitness Equipment
Circulation Desk
PowerPoint
Emergency Procedures

Necessary Paperwork
Library Patrons
Quality Customer Service
Transferring Calls
Library Resources
Multi-Line Phone System
Ticket Sales
Customer Inquiries
Equipment Rentals

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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