How to hire a field support analyst

How to hire a field support analyst, step by step

Here's a step-by-step field support analyst hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a field support analyst job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new field support analyst
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   Before you start hiring a field support analyst, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A field support analyst's background is also an important factor in determining whether they'll be a good fit for the position. For example, field support analysts from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of field support analyst salaries for various roles:

   Type of Field Support Analyst	Description	Hourly rate
   Field Support Analyst	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$14-37
   Desktop/Network Support	A desktop/network support is responsible for assisting end-users and customers on their computer and network issues, performing troubleshooting procedures, and guiding them with the step-by-step resolution. Desktop/network supports handle system configuration and upgrades of network components to increase efficiency and optimal performance... Show more	$16-32
   Systems Support	A systems support agent is responsible for resolving system applications and network issues, performing technical configuration, and upgrading systems infrastructure. A systems support representative conducts regular maintenance and diagnostic tests on the computer applications to ensure its optimal performance and efficiency to support business operations and avoid delays in deliverables... Show more	$21-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Data Collection
   • Technical Support
   • Logistics
   • Phone Calls
   • Technical Assistance
   • Desktop Support
   • Computer System
   • POS
   • Remote Desktop
   • SharePoint
   • Troubleshoot
   • SQL
   • VoIP
   • Customer Support

   Check all skills

   Responsibilities:

   • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
   • Assist in imaging, setup and deployment of PCs and servers.
   • Migrate and convert VLAN's with static IP addresses over to DHCP.
   • Perform remote diagnosis and resolution during security problems, access rights, VPN and connectivity.
   • Prep meeting rooms and handle logistics for trainings, meetings and receptions hold at the regional office.
   • Configure security settings and support high speed internet access and remote VPN access through cable/DSL to company network.

   More field support analyst duties

3. Make a budget

   Including a salary range in the field support analyst job description is a good way to get more applicants. A field support analyst salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a field support analyst in Nebraska may be lower than in California, and an entry-level engineer typically earns less than a senior-level field support analyst. Additionally, a field support analyst with lots of experience in the field may command a higher salary as a result.

   Average field support analyst salary

   $49,370yearly

   $23.74 hourly rate

   ---

   Entry-level field support analyst salary

   $31,000 yearly salary

   Updated December 17, 2025

   Average field support analyst salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$60,557	$29
   2	Connecticut	$54,287	$26
   3	District of Columbia	$54,218	$26
   4	Massachusetts	$49,797	$24
   5	Ohio	$48,039	$23
   6	Nevada	$47,794	$23
   7	Virginia	$46,199	$22
   8	Washington	$45,752	$22
   9	Illinois	$43,678	$21
   10	Texas	$42,710	$21
   11	Oregon	$40,991	$20
   12	Arkansas	$40,320	$19
   13	Missouri	$39,774	$19
   14	North Carolina	$38,581	$19
   15	Florida	$38,542	$19
   16	Utah	$36,108	$17
   17	Nebraska	$35,199	$17
   18	Colorado	$34,889	$17
   19	Tennessee	$34,426	$17
   20	Georgia	$33,785	$16

   Average field support analyst salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Workday	$116,047	$55.79
   2	Intuitive Surgical	$104,338	$50.16	6
   3	Kiewit	$79,083	$38.02	268
   4	Carrier	$68,628	$32.99	54
   5	Comerica	$65,437	$31.46
   6	Yaamava' Resort & Casino	$64,220	$30.88	3
   7	Federal Bureau of Investigation	$62,963	$30.27
   8	Cenergy International Services	$61,833	$29.73
   9	Versar	$58,948	$28.34	7
   10	The PNC Financial Services Group	$57,535	$27.66	50
   11	Aramark	$57,488	$27.64	70
   12	KCF Technologies	$54,326	$26.12	3
   13	Target	$51,205	$24.62	1
   14	Managed Staffing	$49,295	$23.70
   15	Terumo Medical	$48,974	$23.55
   16	Windstream	$47,434	$22.80	5
   17	Viasat	$46,653	$22.43	5
   18	Kelly Services	$45,725	$21.98	47
   19	Liberty University	$45,269	$21.76	2
   20	My Florida Regional Mls	$42,242	$20.31

4. Writing a field support analyst job description

   A job description for a field support analyst role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a field support analyst job description:

   Field support analyst job description example

   Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.
   
   Responsible for inventory control, analytics and accuracy of implants and instruments for the territory locations. Work with internal and external resources to manage inventory to ensure successful distribution of all requested product.
   Principal Duties and Responsibilities
   
   * Partners with Sales Management, Surgery Coordinators and Operations Leadership to establish inventory levels throughout the territory.
   * Leads the design and documentation of all asset related processes to ensure standards are adhered to allowing accurate inventory levels.
   * Designs inventory reports and uses Asset Management dashboards allowing daily management of KPIs.
   * Creates new permanent orders for accounts and warehouses (IOM, Tray Builds and Kit Builds). • Handles recalls for territory.
   * Processes returns for DI, RCR (including implants or instruments from territory to corporate).
   * Maintenance, management, and reporting of inventory discrepancies found during daily shipping activities in the territory.
   * Monitor freight spend and coordinate shipping as required. Provide recommendations on opportunities for freight spend improvement. Provide weekly freight spend report to leadership.
   * Perform receiving, kit fill, case building and shipping as directed by leadership.
   * Investigate and lead inventory adjustment management to support accuracy of data in SMS and ERP.
   * Lead and execute cycle counts and audits.
   * Assigned to special projects requiring immediate data extraction, manipulation and reporting for senior management.
   * Execute root cause analysis and trends to improve cycle count, distribution performance and cost to serve targets.
   * Partner with Customer Service on reconciliation as required.
   * Ensures all packages delivered to warehouse are delivered in a timely manner.
   
   Expected Areas of Competence
   
   * Advanced knowledge of Microsoft Excel or Access.
   * Knowledge in Tableau is a plus.
   * Ability to build reports.
   * Knowledge of Microsoft Office and project management software.
   * Working knowledge of SMS, SNAP, and ERP systems.
   * Must be able to understand information warehouse systems data, extract and manipulate information in a meaningful way.
   * Advanced inventory management approaches (working capital tracking and inventory productivity) and financial reporting skills needed.
   * Must be able to present information verbally and/or in written format in a professional manner. Develop and maintain positive and professional relationships with cross functional sales and operation teams.
   * Must be able to work in time critical and at times, high stress environment.
   * Must be able to work alone or in team setting successfully.

   Copy this example

   

5. Post your job

   There are a few common ways to find field support analysts for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your field support analyst job on Zippia to find and attract quality field support analyst candidates.
   • Use niche websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   To successfully recruit field support analysts, your first interview needs to engage with candidates to learn about their interest in the role and experience in the field. You can go into more detail about the company, the role, and the responsibilities during follow-up interviews.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   Sometimes, it's not enough to interview field support analyst candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new field support analyst

   Once you have selected a candidate for the field support analyst position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new field support analyst first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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