First National Bank Texas jobs in Fort Hood, TX

* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance * Accurately record customer reason for disputing transactions * Properly respond to customer inquiries regarding existing disputes * Research transaction entry modes and additional data * Meet assigned deadlines and goals * Regular and predictable attendance and punctuality * Other duties as assigned Position level will be dependent upon internal and external experience Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer.

* Oversee and provide active management of the Bank's loan operations function * Initiate, develop, and implement appropriate operating policies and procedures * Leverage expertise to optimize and maintain the Bank's loan operating systems * Lead loan operations team to achieve maximum level of performance * Manage and provide guidance, leadership, and coaching to personnel on the loan operations team * Oversee the preparation of monthly reports related to the Bank's lending function * Ensure departmental compliance with bank policies, procedures, laws, and regulations * Participate in the development and implementation of the Bank's strategic objectives * Assist with special projects and perform other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer.

* Research general ledger and internal checking accounts assigned * Resolve reconciling items * Reconcile ATM s * Research and resolve outstanding ATM discrepancies * Communicate with other bank employees, financial institutions, outside vendors, and account holders, using phone, email, and pre-scripted letters * Research and clear adjustments with correspondent accounts/returns/not our items/duplicates * Process the duplicate detect report and make appropriate entries * Research all proof corrections and new account rejects * Scan documentation daily and maintain filing of closed adjustment cases * Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds *Position level dependent upon experience and performance FCBI is a equal opportunity employer.

* Investigate and resolve EFT cases, ensuring Reg. E compliance * Ability to review and analyze bank archival records, public records, and non-public records * Interview customers to obtain additional or clarifying information * Contact merchants to obtain necessary information to investigate disputed transactions * Properly handle customer inquiries regarding an existing or previous dispute * Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation * Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability * Properly submit requests to escalate chargebacks for Pre-Arbitration * Write detailed and concise notes to justify case decisions * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds *Position level dependent upon experience FCBI is an equal opportunity employer.

* Assist customers with consumer loan inquiries * Maintain a basic working knowledge of lending products and services * Maintain a satisfactory service level regarding call volumes and document preparation * Interview customers regarding loan details and answer questions * Type loan contracts * Prepare reports * Process loan applications * Assist in loan closings * Process loan transactions * Research history on current loans * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift 25 pounds FNBT is an equal opportunity employer.

* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success * Follow established policies in accordance with the bank and the supervisor s direction * Accountable for the personal achievement of monthly new account production as assigned by upper management * Participate in an active sales environment that may require in-store aisle prospecting * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations * Receive cash and checks for deposit, verify amounts, and look for check endorsements * Examine cash carefully to guard against acceptance of counterfeit checks and identification * Enter transactions into computer and issue customer receipts * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit * Process western union wires and cash advances * Cross-sell bank services and products * Provide bank services to a diverse customer base, including a large Spanish speaking population * Perform other tasks requested by supervisors as they relate to the bank and its functions * Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels Environmental and Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Ability to work in a high volume, stressful and noisy environment * Schedules are prepared based on business need and subject to change at any time * Operate a computer and other office machinery * Ability to lift up to 50 lbs. FNBT is an equal opportunity employer.

* Investigate Digital Banking fraud alerts * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters * Complete tasks accurately and timely * Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other tasks as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds *Position level dependent upon experience FNBT is an Equal Opportunity Employer

* Completes a broad variety of administrative tasks for the CEO * Coordinates and ensures the CEO's schedule is followed and respected * Serve as the primary point of contact for internal and external customers on all matters pertaining to the CEO * Serves as liaison to the Board of Directors and Senior Management teams, organizes and coordinates executive outreach and external relations efforts and oversees special projects. * Maintain department calendars and schedules * Arrange complex and detailed travel plans, itineraries, and agendas; compile documents for travel-related meetings. * Review invoices and route for proper approval * Run and process department reports * Serves as Office Manager, tracking inventory and processing supply orders * Answer main phone lines and route appropriately * File necessary paperwork * Provide event management support as needed * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FNBT is an equal opportunity employer. * Bachelor's Degree required * 3 years' experience as an Executive Assistant, Administrative Assistant, Personal Assistant or similar role, preferably supporting C-level executives * Advanced knowledge of Microsoft Office Suite * Technical proficiency in office related equipment * Must have ability to exercise good judgement in a variety of situations * Must be able to perform at a high level of professionalism and exercise the utmost discretion * Must be able to work independently on projects, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion and confidentiality. * Must be proficient in attention to detail and exactitude * Outstanding organizational and communication skills * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment * At least 18 years of age

* Provide prompt, efficient and friendly service to all customers * Explore customer financial needs to recommend services and products * Conduct business development visits to promote the bank s services and products * Assist customers with banking/financial needs * Remain knowledgeable about products, fees, policies and current offers to assist customers with product suggestions * Cash handling and adherence to proper balancing procedures * Accountable for the achievement of monthly targets as assigned * Operate the cash vault according to established policy and procedures * Balance the ATM and coin machine * Assist customers through the commercial teller window * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Schedules are prepared based on business need and subject to change at any time. * Operate a computer and other office machinery * Ability to lift up to 50 lbs FNBT is an equal opportunity employer. * At least 18 years of age * High school diploma or equivalent * Ability to communicate clearly and professionally in both Spanish and English * 3-6 Months experience working in a customer service environment preferred * 3-6 Months experience handling and balancing large sums of money preferred * Strong desire and ability to build long term customer relationships through passion, commitment, listening and understanding. * Ability to work a flexible schedule including evenings, weekends, and holidays. * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Properly handle customer incoming calls withing department service level agreement, ensuring Reg. E compliance * Accurately record customer reason for disputing transactions * Properly respond to customer inquiries regarding existing disputes * Research transaction entry modes and additional data * Meet assigned deadlines and goals * Regular and predictable attendance and punctuality * Other duties as assigned Position level will be dependent upon internal and external experience Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds FCBI is an equal opportunity employer. * At least 18 years of age * High school diploma or equivalent * Working knowledge of Microsoft Office and general office equipment * Able to communicate in a professional manner verbally and in writing * Able to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Research general ledger and internal checking accounts assigned * Resolve reconciling items * Reconcile ATM s * Research and resolve outstanding ATM discrepancies * Communicate with other bank employees, financial institutions, outside vendors, and account holders, using phone, email, and pre-scripted letters * Research and clear adjustments with correspondent accounts/returns/not our items/duplicates * Process the duplicate detect report and make appropriate entries * Research all proof corrections and new account rejects * Scan documentation daily and maintain filing of closed adjustment cases * Make decisions on routine issues in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds * Position level dependent upon experience and performance FCBI is a equal opportunity employer. * At least 18 years of age * High school diploma or equivalent * Working knowledge of Microsoft office and general office equipment * Ability to communicate in a professional manner verbally and in writing * Ability to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Capacity to work with frequent interruptions and perform repetitive tasks * Demonstrate emotional control under stress and strict deadlines * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Assist customers with consumer loan inquiries * Maintain a basic working knowledge of lending products and services * Maintain a satisfactory service level regarding call volumes and document preparation * Interview customers regarding loan details and answer questions * Type loan contracts * Prepare reports * Process loan applications * Assist in loan closings * Process loan transactions * Research history on current loans * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift 25 pounds FNBT is an equal opportunity employer. * At least 18 years of age * High School Diploma or equivalent * Must have strong and accurate typing and data entry skills * Must have strong PC knowledge * Must have good phone etiquette and customer service skills * Ability to organize and prioritize * Able to effectively work with employees at all levels * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation and drug screen according to company policy

* Investigate and resolve EFT cases, ensuring Reg. E compliance * Ability to review and analyze bank archival records, public records, and non-public records * Interview customers to obtain additional or clarifying information * Contact merchants to obtain necessary information to investigate disputed transactions * Properly handle customer inquiries regarding an existing or previous dispute * Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation * Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability * Properly submit requests to escalate chargebacks for Pre-Arbitration * Write detailed and concise notes to justify case decisions * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds * Position level dependent upon experience FCBI is an equal opportunity employer. * At least 18 years of age * High School Diploma or Equivalent * Customer service experience preferred * Prior case management, collection, or investigation experience preferred * Professional written and verbal communication skills * Working knowledge of Microsoft office and general office equipment * Ability to maintain productivity, focus, and meet strict deadlines amid frequent interruptions with minimal supervision * Detail oriented and ability to organize and prioritize * Must be able to get along with co-workers and work effectively in a team environment * Must successfully pass background investigation according to company policy Must be bilingual in English/Spanish

* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. * Evaluate customer relationships, new and existing account holders, to offer bank products and services * Follow established policies in accordance with the bank and the supervisor s direction * Accountable for the personal achievement of monthly new account production as assigned by upper management * Participate in an active sales environment that may require in-store aisle prospecting * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations * Receive cash and checks for deposit, verify amounts, and look for check endorsements * Examine cash carefully to guard against acceptance of counterfeit checks and identification * Enter transactions into computer and issue customer receipts * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit * Process western union wires and cash advances * Cross-sell bank services and products * Provide bank services to a diverse customer base, including a large Spanish speaking population * Perform other tasks requested by supervisors as they relate to the bank and its functions * Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels Environmental and Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Ability to work in a high volume, stressful and noisy environment * Schedules are prepared based on business need and subject to change at any time * Operate a computer and other office machinery * Ability to lift up to 50 lbs. FNBT is an equal opportunity employer.

* Investigate Digital Banking fraud alerts * Communicate with other bank employees, financial institutions, account holders, and Corporate Security using phone, email, and pre-scripted letters * Complete tasks accurately and timely * Make decisions on routine issues and complete assigned tasks in accordance with company policy, department procedures and assigned approval limits * Regular and predictable attendance and punctuality * Other tasks as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds * Position level dependent upon experience FNBT is an Equal Opportunity Employer * At least 18 years of age * High school diploma or equivalent * Bilingual (English/Spanish) required * Working knowledge of Microsoft office and general office equipment * Ability to communicate in a professional manner verbally and in writing * Ability to work independently to meet deadlines but remain flexible * Well-organized, with sharp attention to detail * Capacity to work with frequent interruptions and perform repetitive tasks * Demonstrate emotional control under stress and strict deadlines * Strong customer service skills (both internal and external customers) * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Provide prompt, efficient and friendly service to all customers * Explore customer financial needs to recommend services and products * Conduct business development visits to promote the bank s services and products * Assist customers with banking/financial needs * Remain knowledgeable about products, fees, policies and current offers to assist customers with product suggestions * Cash handling and adherence to proper balancing procedures * Accountable for the achievement of monthly targets as assigned * Operate the cash vault according to established policy and procedures * Balance the ATM and coin machine * Assist customers through the commercial teller window * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Schedules are prepared based on business need and subject to change at any time. * Operate a computer and other office machinery * Ability to lift up to 50 lbs FNBT is an equal opportunity employer.

* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. * Evaluate new and existing customer relationships and recommend bank products and services to support their financial success * Follow established policies in accordance with the bank and the supervisor s direction * Accountable for the personal achievement of monthly new account production as assigned by upper management * Participate in an active sales environment that may require in-store aisle prospecting * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations * Receive cash and checks for deposit, verify amounts, and look for check endorsements * Examine cash carefully to guard against acceptance of counterfeit checks and identification * Enter transactions into computer and issue customer receipts * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit * Process western union wires and cash advances * Cross-sell bank services and products * Provide bank services to a diverse customer base, including a large Spanish speaking population * Perform other tasks requested by supervisors as they relate to the bank and its functions * Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels Environmental and Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Ability to work in a high volume, stressful and noisy environment * Schedules are prepared based on business need and subject to change at any time * Operate a computer and other office machinery * Ability to lift up to 50 lbs. FNBT is an equal opportunity employer.

* Provide prompt, efficient and friendly service to all customers * Explore customer financial needs to recommend services and products * Conduct business development visits to promote the bank s services and products * Assist customers with banking/financial needs * Remain knowledgeable about products, fees, policies and current offers to assist customers with product suggestions * Cash handling and adherence to proper balancing procedures * Accountable for the achievement of monthly targets as assigned * Operate the cash vault according to established policy and procedures * Balance the ATM and coin machine * Assist customers through the commercial teller window * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Schedules are prepared based on business need and subject to change at any time. * Operate a computer and other office machinery * Ability to lift up to 50 lbs FNBT is an equal opportunity employer. * At least 18 years of age * High school diploma or equivalent * Ability to communicate clearly and professionally in both Spanish and English * 3-6 Months experience working in a customer service environment preferred * 3-6 Months experience handling and balancing large sums of money preferred * Strong desire and ability to build long term customer relationships through passion, commitment, listening and understanding. * Ability to work a flexible schedule including evenings, weekends, and holidays. * Must successfully pass background investigation according to company policy * Must be able to get along with co-workers and work effectively in a team environment

* Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment. * Evaluate customer relationships, new and existing account holders, to offer bank products and services * Follow established policies in accordance with the bank and the supervisor s direction * Accountable for the personal achievement of monthly new account production as assigned by upper management * Participate in an active sales environment that may require in-store aisle prospecting * Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations * Receive cash and checks for deposit, verify amounts, and look for check endorsements * Examine cash carefully to guard against acceptance of counterfeit checks and identification * Enter transactions into computer and issue customer receipts * Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit * Process western union wires and cash advances * Cross-sell bank services and products * Provide bank services to a diverse customer base, including a large Spanish speaking population * Perform other tasks requested by supervisors as they relate to the bank and its functions * Regular and predictable attendance and punctuality * Approval limits will be based upon established authority levels Environmental and Physical Requirements: * Required to stand or walk for extended periods of time dependent upon branch location * Ability to work in a high volume, stressful and noisy environment * Schedules are prepared based on business need and subject to change at any time * Operate a computer and other office machinery * Ability to lift up to 50 lbs. FNBT is an equal opportunity employer.