Customer Success Specialist, Dynamic Yield
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Customer Success Specialist, Dynamic Yield
Dynamic Yield by Mastercard is on the lookout for a "dynamic" Customer Success Specialist to join our team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data, helping clients achieve their business goals.
Knowledge of digital marketing best practice, and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role.
Role
Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
Serve as the primary and secondary point of contact for clients and their DY personalization program
Consult with clients on product features, functionality and onboarding best practices
Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data
Analyze data and propose value-driving recommendations
About You:
* Fortune 1000 client-facing experience as a CSM preferred
* B.A./B.S. Degree in an analytical/economic /business management disciplines
* Experience or expertise of digital marketing best practice, website conversion tactics and strategy
* Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
* Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
* eCommerce, CRO and website personalization knowledge and experience
* Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
* Excellent verbal and written communication skills, with excellent presentation skills.
* Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
* Empathy and a unique ability to understand customer needs
* Passionate about customer success and how it can transform businesses
* Strong project management or organizational skills and an ability to multitask without difficulty
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $68,000 - $109,000 USD
Auto-ApplyManager, Commerce Media
New York, NY job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Commerce MediaManager, Commerce Media
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
Within Mastercard Services, our Customer Acquisition & Engagement business drives profitable business growth and maximizes customer lifetime value by transforming routine interactions into lasting relationships. We leverage our unique advantages in data, personalization, incentives, and optimization, in addition to our global expertise and scale, to efficiently acquire high value new customers, drive engagement and desired behaviors, and build customer loyalty. We are looking for a Manager for our newly launched Commerce Media business, a new media network enabling advertisers to provide highly targeted offers and ads to consumers through publishers. Commerce Media is one of our fast-growing businesses within this group at the intersection of commerce, data and digital experiences, focused on performance oriented solutions.
Responsibilities:
• Identify, pitch, contract, and onboard potential partners like such as digital players, SSPs, etc. working with internal partners (e.g. sales, account teams) to grow reach.
• Develop pricing strategies, build business cases, sizing analysis, and customer deal terms
• Create and manage partner agreements and contracts.
• Monitor and analyze partner performance metrics and via reporting
• Build strong relationships with partners through communication and collaboration.
• Serve as a link between partners and internal teams to ensure partners to drive mutual growth and success.
• Stay updated on industry trends and competitor strategies to refine the program.
• Create and implement strategic partnership plans and targets.
• Monitor and analyze the performance of partnerships and programs, providing regular reports and insights to stakeholders.
Qualifications:
• MUST be from Media, Advertising, ad-tech, martech or digital media - supply side preferable, ideally within both high-growth environments and large, matrixed enterprises
• Proven experience in partnerships and program management
• Deep understanding of marketing technology ecosystems, including supply side platforms or publishers, ad serving, audience and targeting, and performance optimization tools
• Experience in developing business requirements and engaging with technical teams
• Strong analytical, modeling, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Skills in partnership development, product development, program management
Location - New York, 20% travel.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $156,000 - $265,000 USD
Auto-ApplySenior Specialist, Product Experience Design
New York, NY job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Experience DesignJob description
The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly-innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products with in-depth knowledge and experience of product design.
You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products delivered as web-, mobile- applications, and voice interfaces, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.
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Role
• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth
• Help de-risk the net new data product concept by conducting user research or assisting technical experiments to validate desirability, usability and feasibility.
• Design product solutions to present complex data in a meaningful and digestible way.
• Participate in "Design Thinking" workshops - collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
• Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
• Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
• Explore the “art-of-the-possible”
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.
All about you: Required Experience / Knowledge / Skills (Core)
Interaction Design:
• Experience developing User Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
• Experience of design-experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
• An understanding of complex information architectures for digital applications
''Nice to have'' additional experience
• Visual Design
• UX Research
• Data Visualization
Candidate
• Passionate about the possibility of data driven experiences
• Over 2 years of experience working in a world-class CX team
• Experience working/multi-tasking in a fast-paced environment
• Empathetic champion of the user
• Demonstrable knowledge of usability best practices
• Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
• World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
• Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
New York City, New York: $119,000 - $190,000 USD
Auto-ApplyVice President, Enterprise Operations - Network Service Assurance
New York, NY job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Enterprise Operations - Network Service AssuranceWho is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Data Center & Network Services organization is looking for a Vice President, Enterprise Operations - Network Service Assurance. This role is responsible for leading the strategic planning, execution, with service assurance. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence.
Responsibilities
Incident & Problem Management
• Lead the response to major incidents, ensuring quick resolution and minimal impact.
• Coordinate root cause analysis (RCA) for network outages or degradations.
• Drive post-incident reviews and implement corrective/preventive actions.
Performance Analysis & Reporting
• Analyze network performance trends, KPIs, and usage patterns.
• Generate regular service performance reports for internal stakeholders and customers.
• Identify degradation or anomalies in service performance before they become critical.
Cross-Team Collaboration
• Work closely with NOC, engineering, operations, and vendor teams to address service issues.
• Act as a central point of contact for service quality-related escalations.
• Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes.
Tooling and Automation
• Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.).
• Advocate for automation in fault detection, diagnostics, and recovery processes.
Service Lifecycle Management
• Ensure new services and network changes are properly tested and monitored.
• Oversee the integration of new technologies into existing assurance processes.
Continuous Improvement
• Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction.
• Maintain quality assurance standards for network services.
Compliance & Risk Management
• Ensure service assurance activities comply with regulatory and security standards.
• Support audits and ensure proper documentation of service performance and incident handling.
All About You (Qualifications)
• Degree in Engineering, Telecommunications, or a related field (Master's preferred).
• 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments.
• Demonstrated success in managing large-scale, cross-border projects.
• Strong leadership and people management skills.
• Excellent communication and stakeholder management abilities.
Work Environment
The SA will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
· Abide by Mastercard's security policies and practices;
· Ensure the confidentiality and integrity of the information being accessed;
· Report any suspected information security violation or breach, and
· Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $240,000 - $396,000 USD
Auto-ApplyDirector, U.S. Small Business, Microbusiness Growth Products & Services
New York, NY job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, U.S. Small Business, Microbusiness Growth Products & ServicesOverview:
Mastercard's North America (NAM) Small Business Segment team leads efforts to support small businesses across the U.S. and Canada. Within this group, the Financial Inclusion & Access to Capital team focuses on empowering microbusinesses, which are businesses generating less than $500,000 in annual revenue or employing fewer than 10 employees, through strategic partnerships and customer engagement. Microbusinesses represent approximately 80% of the 34 million businesses in the U.S. By delivering tailored payment solutions that our customers can offer to their small business, we help address the unique challenges microbusinesses face in accessing financial tools. These businesses are vital to local economies but often face barriers and benefit from solutions designed to help them thrive.
We are seeking a seasoned product leader to drive the growth and commercialization of solutions for the microbusiness segment. The Director of U.S. Microbusiness Growth Products & Services will report to the Vice President of Financial Inclusion & Access to Capital and lead strategic initiatives that unlock value for microbusinesses. This includes developing and executing go-to-market strategies for carded and non-carded solutions, expanding acceptance, and driving innovation aligned with Mastercard's broader priorities. The ideal candidate is passionate about advancing product growth, highly motivated, analytically minded, and commercially focused.
Role:
• Lead the end-to-end U.S. microbusiness acceptance strategy, including partnerships, narratives, and solutions to grow revenue and gain market share
• Identify and execute strategic initiatives that advance Mastercard's growth strategy by capturing the secular shift from cash, check, and ACH to electronic/card payment solutions
• Drive commercialization and go-to-market execution for microbusiness solutions (e.g., instant payouts), ensuring alignment with customer needs and market dynamics
• Analyze customer needs, anticipate market trends, and conduct competitive analysis to inform strategy
• Partner with sales, account management, and product teams to deliver simplified onboarding and low-cost acceptance solutions
• Collaborate with cross-functional teams (Product Sales, Legal, Loyalty, Services, and New Payment Flows) to embed microbusiness needs into broader initiatives
• Engage with customers to gather feedback and identify opportunities for continuous product improvement
• Identify new growth opportunities within and beyond Mastercard, assessing strategic and financial impact
• Represent microbusiness initiatives internally and externally, influencing senior stakeholders and driving alignment
All About You:
• Proven experience in product management, go-to-market strategy, and commercialization
• Strong understanding of small business pain points, with a focus on microbusinesses and new entrepreneurs
• Experience with card solutions, card acceptance, and/or digital payments is preferred
• Strong customer focus and ability to translate insights into actionable strategies
• Analytical thinker who uses data to drive decisions and solve problems
• Operates with urgency to drive the delivery of tangible outcomes
• Excellent communicator with the ability to influence across all levels and collaborate cross-functionally
• Bachelor's degree required; MBA preferred Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $178,000 - $284,000 USD
Auto-ApplyPrincipal Software Engineer
New York, NY job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Principal Software EngineerOverview:
Mastercard is seeking a Principal Software Engineer to lead complex, cross-department initiatives and drive the design, development, and delivery of high-quality, scalable software solutions. In this role, you will operate across teams and domains, setting technical direction, influencing architectural decisions, and solving complex problems with broad organizational impact. You will balance deep hands-on engineering with strategic leadership, mentorship, and close collaboration with business and technical partners to deliver innovative, secure, and cost-effective solutions aligned with Mastercard's long-term objectives.
This is a hybrid position based in New York City, NY, requiring three days per week onsite.
Role:
• Lead the definition, design, and delivery of large-scale, cross-functional initiatives with long-term business impact.
• Partner with business and technical stakeholders to identify opportunities, define scope, assess risks, and quantify value, costs, and ROI.
• Drive architectural and technology decisions aligned with Mastercard's strategy, security standards, and scalability needs.
• Develop and present business cases, technical proposals, and recommendations to senior leadership to support strategic decision-making.
• Lead scenario planning, estimation, and validation of costs, benefits, and delivery timelines.
• Perform and guide Proofs of Concept (PoCs) to evaluate emerging technologies and innovative solutions.
• Define and maintain technology roadmaps aligned with departmental strategy and long-term business vision.
• Provide hands-on technical leadership, including design reviews, code reviews, and resolution of complex technical challenges.
• Establish, implement, and continuously improve engineering processes, standards, tools, and best practices.
• Define and lead quality assurance and quality control practices to ensure reliable, secure, and high-quality software delivery.
• Mentor and coach engineers, promote knowledge sharing, and foster a culture of innovation, learning, and technical excellence.
• Ensure compliance with audit, regulatory, and security requirements, representing the team during compliance reviews as needed.
All About You:
• Demonstrated progression from Software Engineer to senior technical leadership roles, with a strong foundation in hands-on software development.
• Hands-on experience designing, building, and evolving large-scale, distributed, cloud-native systems using modern programming languages (e.g., Java, .NET/C#, Python).
• Strong expertise in microservices, APIs, and event-driven architectures, with a focus on scalability, resiliency, and security.
• Proven experience designing and operating solutions on major cloud platforms (AWS, Azure, GCP), including production-grade system design.
• Deep understanding of CI/CD pipelines, DevOps practices, and operational excellence for highly available production systems.
• Solid foundation in data and storage technologies, including relational and non-relational databases, with an emphasis on performance, reliability, and scalability.
• Experience with PCF, Oracle, Redis, Splunk, Netscout, Dynatrace, and related enterprise tools.
• Extensive experience delivering enterprise-grade, secure software solutions, preferably within regulated or financial services environments.
• Proven ability to lead and influence technical direction across teams without direct authority.
• Strong experience evaluating, selecting, and implementing technologies, frameworks, and engineering methodologies.
• Demonstrated success driving productivity, efficiency, and quality through process improvement and innovation.
• Experience working with vendors, including RFI/RFP processes and SOW management, is a plus.
• Excellent communication and presentation skills, with the ability to translate complex technical concepts for diverse audiences.
• Bachelor's degree in Computer Science, Engineering, Information Technology, or equivalent practical experience.
This role is not eligible for Mastercard's work authorization sponsorship. As such, candidates must be eligible to work in the United States, now as well as in the future, without employer sponsorship.
#LI-NF1
#AI3Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $204,000 - $337,000 USD
Auto-ApplyDirector, Regulatory Compliance
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Regulatory Compliance
Overview
Mastercard is a technology company in the global payments business, connecting cardholders, customers, financial institutions, merchants, governments and businesses worldwide. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Mastercard has been rapidly expanding its wide range of payment solutions by increasing worldwide connectivity in the account-to-account space, enhancing compliance capabilities and offering more robust foreign exchange tools.
Mastercard is seeking an experienced regulatory compliance professional to join our Global Regulatory team to lead the Americas regulatory compliance program for our cross-border account-to-account business.
This position is integral to a Mastercard strategic initiative and will report to the Senior Managing Counsel, Regulatory. The ideal candidate is a compliance champion and proven leader with deep experience in building and supporting compliance management programs and a background in payments and financial technology.
Role
The Director, Regulatory Compliance will lead a team charged with executing the regulatory compliance strategy for our account-to-account cross-border activity in the Americas to ensure compliance with money transmission and other payment services regulations.
The role will be responsible for developing and implementing enhancements to the global regulatory compliance program, and will require strong leadership, collaboration and execution to ensure regulatory compliance across the business.
Key activities include:
- Lead the development and execution of global regulatory strategy for cross-border account-to-account business
- Manage global team of regulatory compliance professionals to meet local regulatory compliance requirements
- Oversee quality assurance and testing process for regulatory compliance functions
- Design and implement parameters for key risk indicators for escalation to senior management
- Partner closely with AML Compliance, Finance, and other business units to meet regulatory compliance obligations
- Manage ongoing supervision and examinations
- Enhance and maintain regulatory compliance risk assessments
- Maintain strong industry knowledge of regulations, changes, trends and impacts to the business
All About You
- Proven experience developing and managing regulatory compliance programs for large bank or non-bank financial institution
- Proven success in navigating a multi-national organization and operating effectively within a diverse multicultural organization
- Knowledge of US, Canada, and Mexico payment services regulations and license requirements is preferred, including US state money transmission laws and regulations issued by FinCEN, FINTRAC, CNBV
- Self-starter / motivated to work independently and as an effective team member
- Experience managing regulatory supervision is a must
- Proven success in navigating a multi-national organization and operating effectively within a diverse multicultural organization
- Excellent written and verbal communication skills in English a must; Spanish strongly preferred
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
**Pay Ranges**
Miami, Florida: $135,000 - $216,000 USD
Atlanta, Georgia: $135,000 - $216,000 USD
New York City, New York: $162,000 - $259,000 USD
Manager, Account Management, Tajikistan
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Account Management, Tajikistan
Manager, Account Management
This role will be based in Tajikistan.
Overview
- Responsible for setting sales strategies as it relates to customer accounts that are aligned with geography strategy and achieving sales goals that drive market share, volume and revenue growth
- Leads and manages existing customer relationships, and works to identify opportunities and customer needs
- Partners with customers to deliver customized solutions and comprehensive consulting support
- Responsible for pipeline management at the account level
Responsibilities
- Delivers against sales and net revenue targets
- Designs strategies, messaging and proposals for customers
- Analyzes the customer's business through profitability modeling financial forecasting and competitive analysis
- Develops and implements sales plans including business development, marketing and product management
- Partners with the customer to establish, execute and report progress against annual business plans
- Leads projects and cross-functional initiatives
- Negotiates and executes on the customer agreement process
- Identifies and recommends products to enhance the customers' profitability
All About You:
- Excellent analytical skills (e.g., cards P&L analysis, financial forecasting, competitive analysis)
- Strong presentation skills, written and oral
- Proven ability to develop business relationships at all levels
- Results-oriented and customer-focused
- Strong Sales / Business Development / Relationship Management background.
- Excellent problem solving and business acumen
- Selling Skills with ability to initiate, pursue and close a sale, as well as strong influencing and negotiation skills
- Master's degree/MBA preferred
- Proven track record of project management capabilities;
- Team-player with strong collaborations skills.
- in-depth knowledge of Mastercard's core products, rules, and services
- DRC Market knowledge
- Experience in issuing and acquiring business.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Vice President, Software Engineering - Agentic AI
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Software Engineering - Agentic AI
Mastercard is seeking a visionary Vice President of Software Engineering - Agentic AI to join the Foundry R&D Engineering team. In this role, you will lead the research, development, and application of Generative and Agentic AI technologies to deliver innovative products and services that redefine the future of commerce. This is an exciting, cutting-edge leadership position that requires a highly motivated candidate who is intellectually curious about emerging technologies and possesses the creativity and leadership skills to drive groundbreaking solutions from concept to commercialization.
Our team is built on a foundation of research and development, mining innovation internally, innovating new product lines with emerging technology, managing new products from inception to market validation and engaging strategically with startups to shape the future of commerce with and for our customers. At Mastercard you will help define the future of commerce globally.
Responsibilities
* Provide strategic leadership and vision in Generative and Agentic AI technologies, including architecture and real-world applications.
* Partner with business and product owners to design, develop, and deliver innovative products and services.
* Lead complex, enterprise-wide initiatives that span multiple services and programs, driving resolution and successful outcomes.
* Recruit and hire top talent, ensuring each new hire raises the overall capability of the team.
* Continuously engage with teams to improve performance through regular meetings, coaching, mentoring, and fostering growth at all levels.
* Benchmark and promote engineering excellence, productivity, and quality across the organization.
* Represent the company by leading or participating in internal and external events.
Experience
* Proven expertise and passion for Generative and Agentic AI technologies.
* Hands-on experience as a Software Engineer.
* Demonstrated success in managing medium-to-large development organizations, with strong thought leadership, cross-functional influence, and collaboration skills.
* Proven experience in product development and partnering with business teams to deliver customer-focused solutions.
* Skilled in evaluating and selecting technology tools, frameworks, and products.
* Ability to clearly articulate complex architecture patterns and their business and technical implications to executive and customer stakeholders.
* Ability to coach teams on full-stack development and promote end-to-end service ownership.
* Experience fostering standard software patterns and reuse of common libraries and services across engineering teams.
* Expertise in optimizing SDLC methodologies, defining metrics, and automating processes to improve lead time and quality.
* Skilled in performing architecture and cost analysis for public and private cloud environments.
All About You
* Thrives on creating innovative products and technology solutions in a collaborative, fun environment.
* Highly motivated and intellectually curious about emerging technologies.
* Advanced knowledge of modern software engineering concepts and methodologies.
* Strong leadership and people management skills.
* Excellent analytical and problem-solving abilities.
* Ability to quickly learn and apply new technologies, frameworks, and tools.
* Skilled at managing multiple concurrent activities and collaborating with geographically distributed teams.
* Exceptional verbal and written communication skills.
* Strong relationship-building, collaboration, and organizational skills.
* Ability to explain technical problems clearly and succinctly to diverse audiences.
#LI-TE1
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $200,000 - $320,000 USD
New York City, New York: $240,000 - $384,000 USD
Auto-ApplyCustomer Success Specialist, Dynamic Yield
New York, NY job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Customer Success Specialist, Dynamic YieldDynamic Yield by Mastercard is on the lookout for a “dynamic” Customer Success Specialist to join our team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data, helping clients achieve their business goals.
Knowledge of digital marketing best practice, and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role.
Role
Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
Serve as the primary and secondary point of contact for clients and their DY personalization program
Consult with clients on product features, functionality and onboarding best practices
Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data
Analyze data and propose value-driving recommendations
About You:
-Fortune 1000 client-facing experience as a CSM preferred
-B.A./B.S. Degree in an analytical/economic /business management disciplines
-Experience or expertise of digital marketing best practice, website conversion tactics and strategy
-Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
-Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
-eCommerce, CRO and website personalization knowledge and experience
-Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
-Excellent verbal and written communication skills, with excellent presentation skills.
-Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
-Empathy and a unique ability to understand customer needs
-Passionate about customer success and how it can transform businesses
-Strong project management or organizational skills and an ability to multitask without difficulty Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $68,000 - $109,000 USD
Auto-ApplyLead AI/DevOps Engineer
New York, NY job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Lead AI/DevOps EngineerJob Description:
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview:
The LLM as a Service team is looking for a Lead AI/DevOps Engineer to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
The Role:
• Lead DevOps initiatives in on-prem environments.
• Design, deploy, and manage scalable AI infrastructure using Kubernetes for reliable orchestration of large language models and related services.
• Develop proof-of-concept solutions for advanced AI use cases, including model context protocols (MCPs), LLMs, retrieval-augmented generation (RAG), and agentic workflows.
• Partner with security and governance teams to ensure AI solutions comply with enterprise policies, regulatory standards, and privacy best practices.
• Collaborate with infrastructure and platform teams to optimize cloud resources for scalable, efficient, and cost-effective AI workloads.
• Work directly with customer teams to gather requirements, deliver innovative solutions, and provide ongoing technical support throughout the AI product lifecycle.
All About You:
• Proficient in DevOps tools such as Splunk, Dynatrace, Grafana, Prometheus, OpenShift Kubernetes, Docker, and Helm.
• Strong hands-on experience with Python; GoLang is a plus.
• Customer-focused mindset with a commitment to delivering simple, valuable solutions.
• Driven by a clear mission to prioritize customer needs.
• Continuously monitor market trends and competitors to inform strategy.
• Proactively engage with customers to understand their challenges and identify impactful solutions.
• Seek complementary products or services to enhance customer outcomes.
• Identify resource gaps and propose sustainable, team-benefiting solutions.
• Communicate technical concepts clearly and concisely.
• Confident and precise communicator, capable of articulating vision and strategy to diverse stakeholders.
• Solution-oriented approach to problem-solving.
#AI1Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $168,000 - $277,000 USDArlington, Virginia: $161,000 - $266,000 USDBoston, Massachusetts: $161,000 - $266,000 USDO'Fallon, Missouri: $140,000 - $231,000 USDRemote - California: $140,000 - $231,000 USDRemote - New York: $140,000 - $231,000 USDSan Francisco, California: $168,000 - $277,000 USD
Job Posting Window
Applications for this job posting will be accepted on an ongoing basis.
Auto-ApplyDirector, Business Development, Agentic-1
New York, NY job
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Business Development, Agentic-1Overview:
We're building the future of commerce-one that is agentic, intelligent, and deeply personalized. As a Director, Business Development, Agentic, you will play a foundational role in scaling the agentic commerce ecosystem at Mastercard, one of the world's most trusted and innovative payments networks.
You will work at the intersection of AI, commerce, payments, and platforms to drive long-term partnerships. The ideal candidate is passionate about digital payments, fintechs, AI platforms, and digital assets. They are highly motivated, intellectually curious, analytical, and possess an entrepreneurial mindset.
Role:
• Support the execution of Mastercard's agentic commerce business development strategy, in close coordination with product, account management, engineering, marketing, and legal
• Identify, evaluate, and drive strategic partnerships across AI platforms, consumer agents, retailers, commerce infrastructure, and developer ecosystems
• Manage partner relationships end-to-end-from initial engagement through deal structuring, co-development, launch, and growth phases
• Be a voice of the partner internally- channeling feedback, use-case insights, and market trends to influence product and platform strategy
• Support development of scalable partnership programs and frameworks that enable rapid expansion across verticals and geographies
• Collaborate across a global, matrixed organization, working with autonomy
All about You:
• Experience in business development, strategic partnerships, or platform ecosystem roles
• Experience working at a leading commerce, fintech, platform, or AI company
• Proven track record of managing complex partnerships in fast-moving technology environments
• Experience working with or in product-led organizations, with a strong understanding of APIs, developer ecosystems, or platform dynamics
• Entrepreneurial mindset with deep interest in AI agents, evolving commerce models, and customer behavior trends
• Knowledge of the Agentic/LLM-powered ecosystem, including tools, orchestration platforms, and agent frameworks
• A systems thinker who can operate at both strategic and executional levels
• Adept at communicating complex AI concepts to non-technical stakeholders, facilitating cross-functional collaboration.
• Ability to effectively navigate new and ambiguous environments
• Collaborative team player with a winning mindset
Why Join Us
This is a rare opportunity to shape a generational shift in how commerce works-where agents transact on our behalf, brands become programs, and payments are natively embedded in autonomous flows.
#AI2Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard's security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $190,000 - $304,000 USD
Auto-ApplySenior Specialist, Product Experience Design
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Specialist, Product Experience Design
Job description
The Services New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges. We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly-innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products with in-depth knowledge and experience of product design.
You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products delivered as web-, mobile- applications, and voice interfaces, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.
* -----
Role
* Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
* Help define the next generation of data and data-driven products - and through doing so, help shape the future of Mastercard and its growth
* Help de-risk the net new data product concept by conducting user research or assisting technical experiments to validate desirability, usability and feasibility.
* Design product solutions to present complex data in a meaningful and digestible way.
* Participate in "Design Thinking" workshops - collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
* Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
* Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
* Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
* Explore the "art-of-the-possible"
* Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
* Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.
All about you: Required Experience / Knowledge / Skills (Core)
Interaction Design:
* Experience developing User Personas and user journeys to inform product design decisions
* Experience in rapid prototyping (Lean UX and Design Thinking)
* Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
* Experience of design-experiences across multiple media
* Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
* An understanding of complex information architectures for digital applications
''Nice to have'' additional experience
* Visual Design
* UX Research
* Data Visualization
Candidate
* Passionate about the possibility of data driven experiences
* Over 2 years of experience working in a world-class CX team
* Experience working/multi-tasking in a fast-paced environment
* Empathetic champion of the user
* Demonstrable knowledge of usability best practices
* Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
* World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
* Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more.
Pay Ranges
New York City, New York: $119,000 - $190,000 USD
Auto-ApplyManager, Finance Business Partner
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Finance Business Partner
Overview:
The primary responsibilities is to support our Global Customer Care team which is responsible for delivering and improving the overall customer experience and meeting the needs of internal stakeholders to help drive innovative solutions and automation that improve Mastercard Products and our customer experience.
As the Manager, Finance Business Partner, focusing Global customer Care, this position encompasses a variety of financial duties and involves close collaboration with stakeholders to advance the Care transformation and the CX Technology modernization. Key to prospering in this role are the abilities to interpret data, devise strategic plans, assume leadership, and cultivate connections with colleagues across the global Mastercard network. Duties include managing all facets of the routine financial tasks such as facilitating the monthly close, preparing annual budgets and routine forecasts, conducting financial analyses, identifying financial variances, as well as highlighting potential opportunities and risks
Role:
- Manage all aspects of the day-to-day financial responsibilities such as monthly close, annual budget/regular forecast, financial reporting, variance analysis, opportunities and risks.
- Manage, develop and create standardized financial reporting packages that will help drive and support the business and create valuable insights for Care management to support decisions.
- Execute on financial process improvements by building and maintaining financial tools to perform analysis and modelling; review and create suggestions to financial systems.
- Investigate and create opportunities for automation and more efficient methods of report creation and delivery anticipating needs of internal customers, members and other stakeholders
- Represent Finance as a key stakeholder in various management meetings
- Check and maintain the integrity of financial models and add improvements where possible.
- Support on business case development ensuring the financials and technology strategy are all aligned.
- Track and delivery financial efficiency
- Build and maintain tools and reports; may serve as a go-to resource for financial technology (e.g.. Hyperion, Oracle)
All About You:
The ideal candidate for this position should have:
- Bachelor's degree in Finance or Accounting; MBA preferred
- Excellent finance skills including modelling/business case development and scenario analysis, budget, planning and forecast experience
- Strong experience of expense forecasting and variance analysis; experience of Technology expense forecasting is a plus
- Ability to translate complex information into simple and understandable deliverables
- Comfort with ambiguity
- Demonstrates strong self-awareness, keenness to learn and a strategic mindset. Open to different approaches and ideas and willing to challenge status quo to drive new business initiatives.
- Ability to perform successfully in a fast paced, rapidly changing environment and manage multiple priorities and assignments concurrently
- Experience managing components of larger projects
- Strong communicator with experience working with colleagues from other business units and markets
- Experience creating and delivering presentations for internal learning, training events and/or business discussions
- Strong sense of urgency; excels in a deadline driven work environment
- Strong skills in Hyperion, Excel and PowerPoint required
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
O'Fallon, Missouri: $109,000 - $180,000 USD
New York City, New York: $131,000 - $216,000 USD
Purchase, New York: $125,000 - $207,000 USD
Vice President, Enterprise Operations - Network Service Assurance
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Vice President, Enterprise Operations - Network Service Assurance
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Data Center & Network Services organization is looking for a Vice President, Enterprise Operations - Network Service Assurance. This role is responsible for leading the strategic planning, execution, with service assurance. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence.
Responsibilities
Incident & Problem Management
- Lead the response to major incidents, ensuring quick resolution and minimal impact.
- Coordinate root cause analysis (RCA) for network outages or degradations.
- Drive post-incident reviews and implement corrective/preventive actions.
Performance Analysis & Reporting
- Analyze network performance trends, KPIs, and usage patterns.
- Generate regular service performance reports for internal stakeholders and customers.
- Identify degradation or anomalies in service performance before they become critical.
Cross-Team Collaboration
- Work closely with NOC, engineering, operations, and vendor teams to address service issues.
- Act as a central point of contact for service quality-related escalations.
- Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes.
Tooling and Automation
- Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.).
- Advocate for automation in fault detection, diagnostics, and recovery processes.
Service Lifecycle Management
- Ensure new services and network changes are properly tested and monitored.
- Oversee the integration of new technologies into existing assurance processes.
Continuous Improvement
- Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction.
- Maintain quality assurance standards for network services.
Compliance & Risk Management
- Ensure service assurance activities comply with regulatory and security standards.
- Support audits and ensure proper documentation of service performance and incident handling.
All About You (Qualifications)
- Degree in Engineering, Telecommunications, or a related field (Master's preferred).
- 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments.
- Demonstrated success in managing large-scale, cross-border projects.
- Strong leadership and people management skills.
- Excellent communication and stakeholder management abilities.
Work Environment
The SA will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
· Abide by Mastercard's security policies and practices;
· Ensure the confidentiality and integrity of the information being accessed;
· Report any suspected information security violation or breach, and
· Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
New York City, New York: $240,000 - $396,000 USD
Manager, Advertising Development-Commerce Media
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Advertising Development-Commerce Media
Overview:
The Manager leads advertiser development and sources merchant offers. The Manager is on the Mastercard Commerce Media team that sells and manages merchant offers. They will report to the global merchant offers sourcing lead and will be closely aligned with our global product and regional product partners.
Role & Responsibilities
- Responsible for aligning with local market and global team on opportunities pipeline and product roadmap to ensure merchant offers are available to meet new and existing publisher opportunities.
- Identify any gaps in the region and develop a strategy to close them through direct sales, aggregator partnerships, and contractor workers to get the job done.
- Lead Commerce Media sales in the region; managing full funnel of sales activities from identifying relevant advertisers for Commerce Media, to developing the merchant pipeline, prospecting, pitching to merchants, and closing sales. Specifically for card-linked offers and affiliate programs.
- Responsible for onboarding merchants and managing content.
- Manage merchant relationship, including conducting regular client meetings to review program performance, troubleshooting issues, and ensuring merchant billing is completed.
- Develop new and manage existing merchant aggregator partnerships, including contracts and onboarding to deliver quality content at scale and supplement direct sales in the region.
- Coordinate across regions to unlock global merchant offers opportunities.
All About You:
- Experienced at Business Development within Advertising, speaks the language and knows how the industry works.
- Expert in card-linked offers, and affiliate marketing programs, has established merchant network.
- Strong communication and commercial abilities, both written and verbal, with the capacity to foster positive relationships with internal and external partners at all levels.
- Previous experience in merchant loyalty marketing or a related field of digital marketing is preferred.
- Proven ability to act with a persistent and urgent approach to tasks.
- Proficient in Microsoft Office Suite, particularly Word, Excel, and PowerPoint (with a focus on Excel and PowerPoint).
- Demonstrated ability to handle multiple projects simultaneously while maintaining a keen attention to detail.
- Strong analytical, problem-solving, and cross-functional team-building capabilities.
- A Bachelor's degree is required, ideally in Marketing, or Sales.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
Purchase, New York: $150,000 - $254,000 USD
New York City, New York: $156,000 - $265,000 USD
Director, Product Development, Online Checkout
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Product Development, Online Checkout
Overview:
Mastercard Checkout Services focuses on making payments simpler, more efficient, and more secure. We are building highly scalable digital payment experiences through our products such as Click to Pay, Secure Card on File Tokenization and Token Authentication Service.
Our vision is to enable eliminate manual entry of cards online, and enable secure and seamless checkout experiences. This Director of Product Development, with a strong technical & strategic focus, will be part of Mastercard Checkout Services team, and shape the strategic roadmap and bring innovative solutions to life towards scaling Mastercard Checkout Services.
We are looking for a top performer with entrepreneurial spirit and experience in executing complex strategic & technology projects across multiple product teams, working with exceptional colleagues around the globe. This is a high-impact role at the intersection of product strategy, innovation, and solution design. If you're passionate about shaping the future of digital payments through smart, scalable architecture and creative solutioning, join us!
Role
* Lead solutioning for product discovery initiatives, exploring new product features, use cases, trends, and market opportunities that will contribute to the evolution of long-term product strategy.
* Support pre-sales and partnership engagements by providing feasibility assessments, solution designing, and work in co-innovation model.
* Act as the technical bridge between external partners and internal product development teams-balancing user experience, feasibility, and system constraints.
* Translate customer and partner needs into scalable product capabilities and architectural designs across a variety of use cases.
* Define and document technical requirements in collaboration with Product Managers, Engineering, UX, and Legal & Privacy teams.
* Stay current on industry trends, security protocols, and emerging technologies relevant to digital payments and authentication.
All About You
* 9+ years in product strategy, product development, or solution architecture roles - digital payments experience is a plus.
* Familiarity with online checkout, tokenization, authentication, and PCI-related topics.
* Strong understanding of web technologies, APIs, cloud-native architecture, and service-oriented design.
* Proven experience translating abstract product goals into concrete architecture and system behavior. Hands-on experience with developer documentation, wireframes, or prototypes a plus.
* Proven record of cross-functional collaboration skills with a strong focus on working across business, engineering, UX, and research teams.
* Strong Problem solving with ability to interact with, build consensus and influence a variety of internal and external business partners and customers.
* Strong collaboration and communication skills with both technical and non-technical stakeholders.
* Proven ability to work with extremely fast paced environment, meet deadlines, and collaborate effectively across teams.
* Bachelor's degree required, Advanced degree preferred.
#LI-MF1
Total Base Pay Range
178,000.00 - 284,000.00
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $178,000 - $284,000 USD
Auto-ApplyCustomer Success Specialist, Dynamic Yield
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Customer Success Specialist, Dynamic Yield
Dynamic Yield by Mastercard is on the lookout for a "dynamic" Customer Success Specialist to join our team. This role is a critical juncture between our sophisticated software and client happiness. Our customers depend on being able to understand and best use Dynamic Yield products so that it's the perfect fit for their needs. This is a role for someone who understands the ins and outs of on-site optimization, digital execution, and has a knack for synthesizing onsite testing data, helping clients achieve their business goals.
Knowledge of digital marketing best practice, and program management skills are critical to the success of Success Managers, as they must also be the connecting puzzle piece for internal teams and client expectations. Creative and critical thinkers, problem solvers, and top-notch communicators are primed for success in this role.
Role
Help clients operationalize onsite testing and personalization best practice, creating great client personalization experts to exceed their onsite business goals
Evangelize adoption of the DY solution and achieving a high degree of customer satisfaction
Ensure appropriate resources are dedicated both internally and externally to meet/exceed project and customer expectations
Review overall program status with clients on a regular basis, usually in the form of client calls, web presentations or onsite meetings as required
Serve as the primary and secondary point of contact for clients and their DY personalization program
Consult with clients on product features, functionality and onboarding best practices
Distill Dynamic Yield driven value from utilizing personalization program, and digital testing data
Analyze data and propose value-driving recommendations
About You:
-Fortune 1000 client-facing experience as a CSM preferred
-B.A./B.S. Degree in an analytical/economic /business management disciplines
-Experience or expertise of digital marketing best practice, website conversion tactics and strategy
-Experience working with digital analytics solutions such as Adobe Analytics, Google Analytics, A/B Testing tools. etc
-Experience in managing end to end testing implementation including requirements gathering, hypothesis setting, KPI selection and goals, test execution, and summarizing results
-eCommerce, CRO and website personalization knowledge and experience
-Exemplary quantitative and qualitative thinking, analytical ability, and problem-solving skills
-Excellent verbal and written communication skills, with excellent presentation skills.
-Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment
-Empathy and a unique ability to understand customer needs
-Passionate about customer success and how it can transform businesses
-Strong project management or organizational skills and an ability to multitask without difficulty
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
New York City, New York: $68,000 - $109,000 USD
Principal Product Manager
New York, NY job
**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Principal Product Manager
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Principal Product Manager
Who is Mastercard?
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere, by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.
About the Role
The Global Network Architecture Team is looking for an experienced Product Manager to join our organization and help drive the development of second wave network automation solutions. The ideal candidate will have deep background in software development/automation methodologies and how they can empower digital infrastructure. In this role you will work with a world-class team of Infrastructure architects and software engineers to define, develop and deploy software defined networking & automation solutions across the global Mastercard network.
Role
- Define and evolve the product vision and long-term strategy for Network Automation
- Align product goals with broader business and infrastructure objectives.
- Collaborate with internal stakeholders to understand business needs and translate them into detailed technical requirements and functional specifications.
- Build and maintain product roadmap and strategies
- Prioritize features and capabilities based on impact, feasibility, and strategic alignment.
- Partner closely with engineering teams to validate designs, estimate effort, and ensure technical feasibility.
- Support the development lifecycle by providing clear documentation, user stories, and acceptance criteria.
- Define and track key performance indicators (KPIs) for network product performance, cost efficiency, and reliability.
- Use data-driven insights to inform product enhancements and operational improvements.
- Evaluate emerging technologies and trends to enhance product capabilities.
- Act as the technical voice of the customer across product, engineering, finance, and leadership teams.
- Develop strategic communications to enhance product awareness and adption
- Ensure all products meet regulatory, security, and compliance requirements.
- Guide junior product managers and technical team members in best practices.
- Foster a culture of continuous learning and technical excellence.
All About You
- Industry Expertise: Extensive experience in Software Development and digital infrastructure design from a hands-on and product perspective.
- End-to-End Product Delivery: Proven ability to lead products from concept through execution-including requirements gathering, solution design, testing, implementation, and post-production monitoring
- Strategic Decision-Making: Skilled in making informed, data-driven trade-offs during solution design and architecture discussions, balancing efficiency, scalability, and business impact.
- Agility & Execution: Demonstrated success in delivering high-quality outcomes in fast-paced environments with evolving priorities and tight timelines.
- Cross-Functional Collaboration: Adept at building strong partnerships across product, engineering, and executive teams, with excellent communication and stakeholder management skills.
- Project Ownership: Experienced in facilitating meetings, maintaining technical documentation, and responding to customer inquiries related to owned initiatives.
- Agile Methodologies: Hands-on experience working within agile delivery frameworks, including Scrum or Kanban, and collaborating closely with engineering teams.
- Innovation & Problem Solving: Continuously seeks opportunities to improve processes, solve complex problems, and drive operational efficiencies.
- Core Competencies: Strong in active listening, critical thinking, collaboration, rapid learning, and challenging the status quo with creative, outside-the-box thinking.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
**Pay Ranges**
New York City, New York: $204,000 - $337,000 USD
Vice President, Enterprise Operations - Network Service Assurance
New York, NY job
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Vice President, Enterprise Operations - Network Service Assurance
Who is Mastercard?
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.
Overview
The Data Center & Network Services organization is looking for a Vice President, Enterprise Operations - Network Service Assurance. This role is responsible for leading the strategic planning, execution, with service assurance. This role demands a visionary leader with deep expertise in networking technology, operational support, and a strong focus on operational excellence.
Responsibilities
Incident & Problem Management
* Lead the response to major incidents, ensuring quick resolution and minimal impact.
* Coordinate root cause analysis (RCA) for network outages or degradations.
* Drive post-incident reviews and implement corrective/preventive actions.
Performance Analysis & Reporting
* Analyze network performance trends, KPIs, and usage patterns.
* Generate regular service performance reports for internal stakeholders and customers.
* Identify degradation or anomalies in service performance before they become critical.
Cross-Team Collaboration
* Work closely with NOC, engineering, operations, and vendor teams to address service issues.
* Act as a central point of contact for service quality-related escalations.
* Coordinate with product and planning teams to ensure new services are launched with the proper assurance processes.
Tooling and Automation
* Evaluate, implement, and maintain service assurance tools (e.g., Gluware , SevOne, etc.).
* Advocate for automation in fault detection, diagnostics, and recovery processes.
Service Lifecycle Management
* Ensure new services and network changes are properly tested and monitored.
* Oversee the integration of new technologies into existing assurance processes.
Continuous Improvement
* Proactively identify areas for service improvement and drive initiatives to enhance reliability and customer satisfaction.
* Maintain quality assurance standards for network services.
Compliance & Risk Management
* Ensure service assurance activities comply with regulatory and security standards.
* Support audits and ensure proper documentation of service performance and incident handling.
All About You (Qualifications)
* Degree in Engineering, Telecommunications, or a related field (Master's preferred).
* 10+ years experience in network implementation and operations, with significant leadership exposure in multinational environments.
* Demonstrated success in managing large-scale, cross-border projects.
* Strong leadership and people management skills.
* Excellent communication and stakeholder management abilities.
Work Environment
The SA will be a fast-paced, dynamic environment, often requiring quick decision-making and problem-solving. The role may involve working in a command center setting, monitoring systems, coordinating with various teams, and ensuring optimal network performance and security.
Corporate Security Responsibility
Every person working for, or on behalf of, Mastercard is responsible for information security. All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and therefore, it is expected that the successful candidate for this position must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
* Abide by Mastercard's security policies and practices;
* Ensure the confidentiality and integrity of the information being accessed;
* Report any suspected information security violation or breach, and
* Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
New York City, New York: $240,000 - $396,000 USD
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