Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsResume

Skills

EducationCertificationsDemographicsJob DescriptionHow To HireBest CompaniesJob OutlookCompareEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Front desk office assistant skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Allison White,
Allison White
Below we've compiled a list of the most critical front desk office assistant skills. We ranked the top skills for front desk office assistants based on the percentage of resumes they appeared on. For example, 19.9% of front desk office assistant resumes contained front desk as a skill. Continue reading to find out what skills a front desk office assistant needs to be successful in the workplace.

15 front desk office assistant skills for your resume and career

1. Front Desk

Here's how front desk office assistants use front desk:
  • Produced and maintained front desk guidelines and other reference/job aides
  • General office duties and clerical responsibilities / front desk organization

2. Patients

Here's how front desk office assistants use patients:
  • Demonstrated and educated patients on developing and maintaining good dental hygiene habit.
  • Register new and follow up patients accurately and completely following facility protocol.

3. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk office assistants use customer service:
  • Required excellent customer service skills Performed cashier and data entry duties Answered phone lines and provided information to prospective clients
  • Instructed security staff in relationship management, hospitality and customer service skills.

4. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk office assistants use phone calls:
  • Greet customers professionally/answered incoming phone calls.
  • Job responsibility include filing invoices, medical billing, filling out patient procedure charts, and taking and directing phone calls.

5. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how front desk office assistants use data entry:
  • Performed data entry, updated and maintained confidential client information on computer database.
  • Supported administrative office with general office duties including filling paperwork and data entry.

6. Appointment Scheduling

Here's how front desk office assistants use appointment scheduling:
  • Front office billing and appointment scheduling.
  • Provided general office support including contacting pharmacy/renewing prescriptions, filing, faxing, stocking examination rooms and appointment scheduling and confirmations.

Choose from 10+ customizable front desk office assistant resume templates

Build a professional front desk office assistant resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your front desk office assistant resume.

7. Patient Appointments

Here's how front desk office assistants use patient appointments:
  • Scheduled patient appointments and coordinating physician meetings.
  • Administered the patient appointments such as informing the Doctor's about the patient's arrival or any delays.

8. Insurance Verification

Here's how front desk office assistants use insurance verification:
  • Created and updated client charts, including insurance verification via insurance portals and on phone.
  • Handle office's scheduling system 'Orchid' w/accuracy, Insurance verification.

9. Word Processing

Here's how front desk office assistants use word processing:
  • General office work: word processing programs, operation of office equipment, phones, filing, faxing.
  • Use computer for various applications like word processing or excel and maintain and enter information into database.

10. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front desk office assistants use telephone calls:
  • Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Received and directed telephone calls and relay conversation and pertinent messages to others while maintaining accuracy, clarity and confidentiality.

11. Multi-Line Phone System

Here's how front desk office assistants use multi-line phone system:
  • Answered multi-line phones?manual and computerized scheduling?maintained filing system
  • Greeted visitors and answered busy multi-line phone system: screened calls, and referred callers to appropriate personnel as necessary.

12. Office Equipment

Here's how front desk office assistants use office equipment:
  • Answered all billing questions and operated general office equipment.
  • Operate office equipment and perform various office duties, such as ordering and maintaining an inventory of supplies.

13. Clerical Support

Clerical support performs activities that must be done in every workplace in order to support the company going forward. These duties, which come within the category of clerical support, are typically delegated to entry-level employees since they are simple and easy to learn. Even though clerical duties like printing and filing are easy, they require time and in many instances, other workers are preoccupied with other activities and unable to keep up with all that needs to be accomplished. As a result, many businesses employ clerical support staff who are solely responsible for these duties.

Here's how front desk office assistants use clerical support:
  • Provided comprehensive secretarial and clerical support to management and staff.
  • Performed general administrative and clerical support.

14. HIPAA

Here's how front desk office assistants use hipaa:
  • Managed patients records by keeping all medical history, insurance and personal information updated and verified abiding by HIPAA protocols.
  • Demonstrated superb ability to work with confidential and sensitive information adhering to HIPAA privacy rules compliance and internal organizational policies.

15. Computer System

Here's how front desk office assistants use computer system:
  • Operate hotel guest services, utilize POS, monthly expenses, update computer systems, change rack rates, maintenance.
  • Worked daily on a DOS system, but I am also very familiar with more current computer systems available.
top-skills

What skills help Front Desk Office Assistants find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on front desk office assistant resumes?

Allison White

Associate Professor, Ohio University

Knowledge of spreadsheets software such as MS Excel is a commonly sought-after skill. Employers want word processing and spreadsheet skills but often say they want high school graduates and pay accordingly. These skills aren't always taught in high school. Those in the field should seek these skills. Additionally, medical and legal assistants have highly sought after. Terminology courses for these specialized areas are sometimes offered at the vocational schools but are usually offered at the post-secondary level.

What soft skills should all front desk office assistants possess?

Allison White

Associate Professor, Ohio University

Employers have told me repeatedly that soft skills are often the most important. They will ask for my reference after I've gotten to know a student and been able to identify their communication, problem-solving, and interpersonal skills. They want someone to take the initiative yet know when to ask questions. Customer service skills and confidentiality were also voiced by our internship supervisors. Verbal and non-verbal communication is a must. The applicant must be able to write well!!

What hard/technical skills are most important for front desk office assistants?

Allison White

Associate Professor, Ohio University

In addition to production software skills, including MS Outlook, Word, Excel, and PowerPoint, we often taught database skills using MS Access. Every employer has an employee database and a customer/client database that requires input and sometimes maintenance by office personnel. Keyboarding (65+ wpm), basic bookkeeping/accounting, and filing skills are a must.
Do you want to know more?
Read more about what experts have to say about front desk office assistant

List of front desk office assistant skills to add to your resume

Front desk office assistant skills

The most important skills for a front desk office assistant resume and required skills for a front desk office assistant to have include:

  • Front Desk
  • Patients
  • Customer Service
  • Phone Calls
  • Data Entry
  • Appointment Scheduling
  • Patient Appointments
  • Insurance Verification
  • Word Processing
  • Telephone Calls
  • Multi-Line Phone System
  • Office Equipment
  • Clerical Support
  • HIPAA
  • Computer System
  • Credit Card
  • Administrative Tasks
  • Insurance Coverage
  • Vital Signs
  • Patient Care
  • Direct Calls
  • EMR
  • Office Operations
  • Insurance Eligibility
  • PowerPoint
  • Transferring Calls
  • Insurance Benefits
  • Office Procedures
  • Insurance Claims
  • Patient Insurance
  • Hippa
  • Patient Accounts
  • Bank Deposits
  • Multi-Line Telephone
  • Exam Rooms
  • Patient Demographics
  • Office Machines
  • HR
  • Computer Programs
  • Fax Machines
  • Insurance Payments
  • FedEx
  • Customer Complaints
  • QuickBooks
  • Medical Billing
  • Medical History
  • MRI
  • Travel Arrangements
  • Medical Charts
  • Greeting Clients

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse office and administrative jobs