In-House Agency Operations Lead
Guardian Life job in Boston, MA
The Agency Operations Lead will play a critical in driving efficiency, transparency and scalability across Guardian's in-house creative agency. This role serves as the connective tissue between people, process and tools, ensuring that our Enterprise Marketing teams can deliver high quality work efficiently and effectively. The ideal candidate is equal parts systems thinker, project manager, and problem solver who thrives on bringing order to complexity.
Key Responsibilities
Workfront Administration and Enablement
Serve as the day-to-day Workfront administrator for the Enterprise Marketing organization
Manage and maintain templates, forms, reports and dashboards
Troubleshoot user issues, manage updates, and oversee intake workflows
Conduct training sessions for new users
Partner with IT and the Workfront governance team to implement system enhancements
Creative Resourcing and Capacity Planning
Support resource allocation by maintaining an up-to-date view of workload across teams
Partner with Creative, IMM, and PM to balance staffing needs and priorities
Track and report on utilization, forecasting and capacity metrics
Maintain freelance and vendor resourcing trackers
Process Design and Continuous Improvement
Identify bottlenecks and inefficiencies in workflows; design and implement process improvements
Develop and maintain standard operating playbooks
Operational Programs
Manage awards submissions, creative recognition initiatives and vendor surveys
Coordinate external vendor evaluations (biannual surveys performance feedback, etc.)
Assist with operational reporting and executive summaries for senior leadership
Qualifications:
10+ years in marketing agency operations, or project management within a creative or marketing environment
Hands-on experience as a Workfront administrator
Strong analytical, organizational and problem-solving skills
Proven track record in driving process optimization and change management
Exceptional communication and collaboration abilities; able to work across disciplines
Comfortable operating in a fast paced, evolving environment with multiple stakeholders
Location:
This role is hybrid with 3 days a week out of our Hudson Yards NY office
Salary Range:
$103,450.00 - $169,960.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Auto-ApplyLong Term Disability Claims Case Manager I
Guardian Life job in Boston, MA
The Long Term Disability (LTD) Claims Case Manager is responsible for making accurate decisions on assigned claims through proactive case management according to the plan provisions, state and federal guidelines, and established protocols. This position consults with other team members, as well as, the Professional Resource Team to assist claimants with return to work efforts when the capability and opportunity exist.
The LTD Claims Case Manager can be located in multiple locations including Bethlehem, PA; Plano, TX; Holmdel, NJ or remote.
**You will**
This position utilizes problem solving, analytical, written and verbal communication skills to deliver timely and appropriate disability claim decisions while providing superior customer service to all internal and external customers. This position partners with coworkers to broaden and enhance their knowledge of complex claim handling.
The LTD Claims Case Manager administers claims within a variety of group sizes ranging from small (2+ lives) to large market (1000+ lives). This position is responsible for determining integrated income to ensure appropriate financial risk and accurate payments are made. The LTD Claims Case Manager is responsible for ensuring all plan provisions are met through the duration of the claim. The LTD Claims Case Manager consults with legal, investigative resources, and financial specialists.
A selected incumbent may be assigned to the Stable and Mature block as well.
**You have**
+ 4 year college degree preferred or equivalent work/education experience
+ Regulatory and Compliance experience a plus
**Functional Skills**
+ Excellent written and verbal communication skills
+ Ability to exercise independent & sound judgment in decision making
+ Ability to analyze evidence for discrepancies
+ Ability to conduct research using multiple techniques
+ Excellent time management & organizational skills
+ Multitasking with the ability to manage continually changing priorities and ability to prioritize work based on customer service needs and departmental regulations
+ Self-motivated & able to work independently
+ Ability to work collaboratively with multiple professional disciplines and with diverse populations
+ Basic computer skills & knowledge, including Microsoft office
+ Understanding of medical terminology and medical conditions helpful
**Leadership Behaviors**
+ Continuously strives to provide superior products and customer service
+ Expresses oneself in an open and honest manner
+ Demonstrates self-awareness and embraces feedback
+ Consult with the Professional Resource Team area to assess functionality and return to work potential by utilizing available resources
+ Perform and complete timely change in definition investigations by utilizing the Professional Resource Team and outside vendor assistance
+ Partner with the Short Term Disability team on large group claims for early interventions when claims are identified as having potential to transition to Long Term Disability in order to reduce potential risk exposure
**Salary Range:**
$41,880.00 - $62,820.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at *********************************************** . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Visa Sponsorship:
Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.
Business Resource Center, Advanced Planning Consultant
Guardian Life job in Boston, MA
The Business Resource Center (BRC) is Guardian's advanced sales department, and we are seeking a Advanced Planning Consultant. We are an organization providing superior case consultation to our field force on their prospect and client situations where we concentrate our efforts on the high income, high net worth and closely held business owner marketplaces.
Our associates are thought leaders in the advanced markets world applying uncommon thinking to common or unique planning issues or strategies. We help protect, expand, and secure Guardian's agency distribution by working with financial representatives who provide planning strategies to high income/high net worth or business owner clients.
**You will**
Utilize proprietary software platforms to uncover sales opportunities for Guardian's various product lines, including life and disability insurance, mutual funds and annuities, by:
+ Preparing business valuations and model income and estate tax reductions strategies
+ Reviewing 1040 returns as well as 1120/1120S/1065 business tax returns
+ Analyzing balance sheet and income statements to evaluate the liquidity, solvency and financial strength of businesses
+ Work closely with the BRCs Advanced Case Design Team to create proprietary/unique presentation packages/sales concepts to drive activity and sales within the advanced markets space.
Additional Responsibilities Include:
+ Provide technical case support to financial representatives and brokers to identify advanced markets opportunities and design cases that fulfill the needs of prospects and clients and drive sales.
+ Work closely with Guardian's broker dealer (Park Avenue Securities) to drive revenue through PAS's multifaceted product platform.
+ Educate producers, so they can effectively convey advanced planning recommendations to prospects and clients and educate a client's professional tax and legal advisors on concepts and techniques unfamiliar to them.
+ Demonstrate superior presentations skills in all areas of advanced planning.
+ Clearly and concisely explain the tax, legal, and financial/cost aspects of various sales opportunities and financial products in the business, personal, estate, executive benefits, asset protection, retirement planning and charitable planning markets.
+ Collaborate with key enterprise-wide collaborators to facilitate "one-stop shopping" for producers to ease the process of conducting business and to ensure complete and thorough case analysis to discover all planning and cross-offer opportunities.
+ Effectively partner with producers by thoroughly understanding the roles, responsibilities, opportunities, challenges, and mentality of a producer.
+ Be the subject matter expert on various advanced planning concepts to assist in creating and updating marketing collateral.
**You have**
+ Juris Doctor (JD) law degree required
+ CPA preferred
+ CFP/CLU/ChFC preferred
+ Expert knowledge of tax planning, exit planning, business succession, executive benefits, asset protection, estate, retirement planning and charitable planning to identify and develop opportunities in conjunction with our producers
+ Comprehensive knowledge of business owner marketplace and advanced markets concepts and use of financial products in advanced markets strategies
+ Working knowledge of life insurance and disability insurance for businesses (e.g., DIBO, BOE)
+ Superior verbal, written and presentations skills
+ Superior analytical and research skills
+ The flexibility to work efficiently on multiple projects, respond to rapidly changing priorities and work within tight deadlines
Leadership Qualities:
+ Analytical and Critical Thinking
+ Ability to positively influence
+ Adapt to change
+ Collaborate Well with Others
+ Customer Focus
+ Demonstrate Initiative and Proactivity
+ Accountable for Results
+ Information Seeking
+ Respect for Diversity
+ Self-Assurance
**Salary Range:**
$116,350.00 - $191,155.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at *********************************************** . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Visa Sponsorship:
Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.
National Broker Manager, Colonial Life
Providence, RI job
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
General Summary
This National Broker Manager is responsible for leading a team of Regional Broker Managers to drive the growth of broker influenced sales in assigned regions. The individual and their team will partner closely with the regional and territory sales leadership and Colonial Life's agency distribution teams to increase overall broker influenced sales in the region through engagement with targeted broker relationships, increasing effectiveness of independent sales agents, and development of sales marketing strategies. They will also develop strategic plans and cultivate engagement with select national brokerage organizations to deepen partnerships and drive additional sales growth. This role will also aid the Colonial Life leadership team in the ongoing development of Colonial Life's broker distribution growth strategy.
**Principal Duties and Responsibilities**
+ Increase profitable broker influenced sales growth in partnership with the Colonial Life sales organization and home office business partners in both the commercial and public sector markets. Increase the number of new broker influenced accounts in the region.
+ Lead Regional Broker Managers (RBMs) for the assigned region. Train and develop RBMs in to highly effective sales professionals. Accountability for frequent, consistent communication to VPS and TSM business partners regarding the effectiveness of RBM in territory activity and alignment to local market needs.
+ Increase the depth and breadth of broker relationships within the region including driving production from new brokers and increased sales activity with existing broker relationships
+ Personally engage with regional and national practice leaders of select national broker partner organizations. Ensure appropriate distribution alignment between Colonial Life's field organization and national broker partner offices.
+ Create and execute business plans that align with goals of the Regional Vice Presidents of Sales, Territory Sales Managers and the company. Adhere to company's expectation regarding budget and expense management
+ Utilize Colonial Life's overall Value proposition to educate brokers on our expertise in the public sector, commercial, brokerage, and large case markets. Act as a strategic business partner in presentations for potential and existing customers
+ Train and develop the Colonial Life sales hierarchy in the areas of Brokerage, Public Sector and the Colonial Life value proposition.
+ Cultivate strong working relationships with internal and external partners
+ Evaluate potential MAP, Worksite Specialist, Finance Rep, and HO visit requests within assigned region. Work with VPS, Territory Sales Manager and AVP of Broker Market Development to approve or decline requests.
+ Manage and participate in broker meetings, forums, and lunch & learns within assigned region. Create visibility in the market by participating in events, conferences and tradeshows focused on the insurance industry with specific emphasis on the brokerage, national broker and public sector market segments.
+ Engage with the Colonial Life senior leadership team to support the development of Colonial Life's broker market growth strategy.
+ May perform other duties as assigned
**Job Specifications**
+ Bachelor's degree or equivalent experience
+ 8 + years of broker sales/marketing experience
+ Strong ability to effectively communicate, influence, and persuade.
+ Strong problem solving, planning, and strategic thinking.
+ Broad room presence including professionalism and strong presentation skills
+ Strong organizational leadership skills and a proven track record of effectively leading others.
+ Excellent interpersonal and collaboration skills
+ Ability to travel 65% to 75% of the time
\#LI-PO1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions.
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
AI Innovation Lead - Data Science Lab
Guardian Life job in Providence, RI
**Lead AI Innovation Lead - Data Science Lab** Guardian is on a transformation journey to evolve into a modern, forward-thinking insurance company committed to enhancing the wellbeing of its customers and their families. As part of the Data & AI team, this role presents a distinctive opportunity to collaborate with the CDAO and the Head of Data Science, actively contributing to Guardian's ongoing evolution.
Guardian's Data & AI team spearheads a culture of data insights across Guardian, facilitating the successful realization of our strategic initiatives. Our core activities encompass creating business value from our data and analytic products. Key responsibilities include data lifecycle management, insight development, and data product delivery. We are a team of data analysts, data product owners, data scientists and most importantly, data business leaders. Our solutions and actions are critical to Guardian's revenue growth, risk management and customer experience.
Guardian created a Data Science Lab (DSL) to reimagine insurance in light of emerging technology, societal shifts, and evolving consumer needs. The DSL will expedite Guardian's transition to data-driven decision making and insight generation, fostering long-term innovation. The DSL will establish rapid testing capabilities for new technology and the translation of pioneering research into practical, enterprise-wide solutions.
In this role as Managing Lead Data Scientist for the DSL, you'll be entrusted with the crucial task of managing the DSL and devising AI strategy for the Data Science team. Your responsibilities will include identifying new AI capabilities, coming up with solutions to scale the Data Science team, leveraging machine learning and artificial intelligence, to drive enterprise-wide innovation across various business lines and Guardian products. You'll collaborate with senior executives on high-impact high-visibility projects to deliver AI/ML solutions that will be market-tested and deployed to make a real difference to risk management and Guardian's overall financial performance. Successful candidates bring expertise in insurance and financial services, a passion for applying cutting-edge ML and AI insights, and the ability to design and implement data science capabilities that foster growth, competitive advantage, and customer satisfaction.
**Key Responsibilities Include:**
Leadership & Strategy
+ Lead the Data Science Lab (DSL) by setting strategic direction, driving innovation, and ensuring alignment with Guardian Life's business goals and digital transformation initiatives.
+ Manage and mentor a high-performing team of data scientists, fostering a culture of continuous learning, experimentation, and excellence.
+ Monitor developments across the AI and data science community to position Guardian as a leader in responsible and effective AI adoption.
+ Report and communicate progress, opportunities, and risks to executive stakeholders, delivering insights and recommendations in a clear, actionable manner.
Innovation & Research
+ Stay current with advancements in machine learning (ML), artificial intelligence (AI), and industry trends to identify and evaluate emerging capabilities and technologies.
+ Collaborate with academic and industry partners to develop and test novel AI/ML methods and approaches.
+ Introduce and apply ML/AI innovations to practical, high-impact opportunities across Guardian's business units.
+ Create patentable technologies and methodologies that drive long-term innovation.
AI/ML Development
+ Build and lead experimentation efforts to validate the feasibility and impact of new data science techniques in real-world insurance use cases.
+ Develop capabilities in Deep Learning, Large Language Models (LLMs), and Generative AI.
+ Apply AI/ML to unstructured data sources such as insurance contracts, medical records, sales notes, and customer service logs.
+ Deliver solutions that enhance underwriting risk assessment, claims auto-adjudication, and customer servicing.
Operational Excellence
+ Establish scalable processes, frameworks, and governance models for efficient and responsible AI/ML development, testing, and deployment.
+ Assess and recommend cutting-edge tools, platforms, and technologies to enhance data science workflows and model lifecycle management.
+ Actively participate in proof-of-concept evaluations of new data, software, and technologies.
Collaboration & Integration
+ Collaborate cross-functionally with business leaders, technology teams, and data professionals to translate business challenges into AI-driven solutions.
+ Contribute to the standardization of data science tools, processes, and best practices across the enterprise.
+ Function as the data science expert in internal and external meetings, including vendor engagements and industry conferences
**You are:**
+ You are passionate about cutting-edge technology and keen on applying new AI/ML algorithms and approaches.
+ You are analytically driven, intellectually curious, and experienced leading the development and implementation of data and analytic solutions to solve challenging business problems.
+ You enjoy leading and managing a team of data scientist to crack hard to solve problems with AI/ML and seeing it deployed in-market and generating value for Guardian. You enjoy collaborating with a multi-disciplinary team including data engineers, business analysts, software developers and functional business experts and business leaders.
+ You have demonstrated track record of managing data science teams and working with business leaders.
**You have:**
+ PhD with 6+ years of experience, Master's degree with 8+ years of experience, or Bachelor's degree with 10+ years of experience in Computer Science, Engineering, Applied mathematics or related field
+ 7+ years of hands-on ML modeling/development experience
+ Extensive experience in deep learning models including Large Language Models (LLM) and Natural Language Processing (NLP)
+ Hands-on experience with GPU, distributed computing and applying parallelism to ML solutions
+ Strong programming skills in Python including PyTorch and/or Tensorflow
+ Solid background in algorithms and a range of ML models
+ Experience leading team of Data Scientist of four or more
+ Excellent communication skills and ability to work and collaborating cross-functionally with Product, Engineering, and other disciplines at both the leadership and hands-on level
+ Excellent analytical and problem-solving abilities with superb attention to detail
+ Proven leadership in providing technical leadership and mentoring to data scientists and strong management skills with ability to monitor/track performance for enterprise success
**Location:**
+ Three days a week at a Guardian office in New York, NY, Holmdel, NJ, Boston, MA, Stamford, CT, Pittsfield, MA or Bethlehem, PA
+ Remote Candidates who can travel up to 20% of the time to our New York office will be considered.
**Salary Range:**
$152,290.00 - $250,195.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at *********************************************** . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *************. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
**Visa Sponsorship**
Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Visa Sponsorship:
Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.
Data Scientist, Agentic AI (Insurance Underwriting)
Guardian Life job in Boston, MA
Guardian is on a transformation journey to evolve into a modern, forward-thinking insurance company committed to enhancing the wellbeing of its customers and their families. This role presents a distinctive opportunity to drive real-world impact by applying cutting-edge AI to transform how Guardian does business.
Guardian's Data & AI team spearheads a culture of intelligence and automation across the enterprise, creating business value from advanced data and AI solutions. Our team includes data scientists, engineers, analysts, and product leaders working together to deliver AI-driven products that power growth, improve risk management, and elevate customer experience.
Guardian created the Data Science Lab (DSL) to reimagine insurance in light of emerging technology, evolving consumer needs, and rapid advances in AI. The DSL expedites Guardian's transition to data-driven decision making and fosters innovation by rapidly testing, scaling, and operationalizing state-of-the-art AI.
We are seeking a Data Scientist, Agentic AI-an experienced individual contributor with strong experience in Agentic AI, large language models (LLMs), and natural language processing (NLP) and a track record of turning advanced research into practical, impactful enterprise solutions. This role focuses on building, deploying, and scaling agentic AI systems, large language models, and intelligent automation solutions that reshape how Guardian operates, serves customers, and drives growth. You'll collaborate directly with senior executives on high-visibility projects to bring next-generation AI to life across Guardian's products and services.
You Will:
Key Responsibilities
Design and implement Agentic AI solutions that automate business workflows, improve decision-making, and enhance customer and employee experiences.
Apply LLMs and generative AI to process and interpret unstructured data such as contracts, underwriting notes, claims, medical records, and customer interactions.
Develop autonomous agents and reasoning systems that integrate with Guardian's platforms to deliver measurable business outcomes.
Collaborate with data engineers and AIOps teams to ensure models are scalable, robust, and production-ready.
Translate research in agentic AI and reinforcement learning into practical applications for underwriting, claims automation, customer servicing, and risk assessment.
Work closely with product owners, engineers, and business stakeholders to define use cases, design solutions, and measure impact.
Contribute to the Data Science Lab by building reusable components and frameworks for developing and deploying agentic AI solutions.
Adhere to AI and LLM governance, documentation, testing, and other best practices in partnership with key stakeholders.
You are:
Passionate about applying advanced AI techniques to solve real-world business challenges.
Curious about agentic AI, autonomous systems, and LLM-based solutions that transform industries.
A hands-on builder who enjoys moving solutions from prototype to deployment.
Comfortable collaborating in cross-functional teams and aligning technical solutions with business goals.
You have:
PhD with 0-1 years of experience, Master's degree with 2+ years, or Bachelor's degree with 4+ years in Statistics, Computer Science, Engineering, Applied Mathematics, or related field.
Experience in insurance industry (Underwriting Experience is Preferred)
2+ years of hands-on experience in AI/ML modeling and development.
Solid understanding of probability, statistics, and machine learning fundamentals.
Strong programming skills in Python and familiarity with frameworks like PyTorch, TensorFlow, and LangGraph.
Experience with LLMs, generative AI, and multi-step reasoning systems.
Excellent problem-solving and analytical skills with attention to detail.
Strong communication skills and ability to collaborate effectively with product and engineering teams.
Working knowledge of core software engineering concepts (version control with Git/GitHub, testing, logging, ...).
Working knowledge of a variety of machine learning techniques (clustering, decision tree, bagging/boosting artificial neural networks, etc.) and their real-world advantages/drawbacks.
Location:
Three days a week at a Guardian office in New York, NY, Holmdel, NJ, Bethlehem, PA, or Boston, MA
Work Authorization
Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship now or in the future.
Salary Range:
$95,170.00 - $156,355.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact *************. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.
Visa Sponsorship
Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Auto-ApplyProcess Improvement Analyst III / Salesforce Product Manager Support
Guardian Life job in Boston, MA
We have an exciting opportunity in the newly created role of Process Improvement Analyst III/Salesforce Product Manager Support that will focus primarily in supporting the Group instance of Salesforce! This unique role will apply PIA skills and practices but have alignment with the Agile train to support the system business owner in prioritizing and managing ongoing Salesforce development for Group - driving progress, efficiency & results to support the organization.
You are
Process oriented & operational effectiveness/efficiency mindset.
Well versed in analytical skills and can simultaneously maintain detail oriented & strategic views.
A team player with proven track record to foster and manage working relationships within a matrixed environment.
Proactive to problem-solving.
You will
Be a peer to other Process Improvement Analysts who approach their role with an operational efficiency and process/tech change readiness approach but has an initial specialized focus on supporting Product Manager type activities for the Group instance of Salesforce.
Support your leader, the system owner, and in collaboration with other Agile Train partners, in coordinating sizing, planning & prioritization, new feature & acceptance criteria creation, monitoring JiraAlign/development progress, UAT/Release business testing coordination and size/scope/timeline management.
Represent Distribution but take a Group-wide view with a focus on delivering the highest value development in business-aligned timeframes, effectively and efficiently, to support Group success overall.
You have
Bachelor's degree or related experience.
Solid experience working with end users and leadership to observe and/or gather and assess business needs, with demonstrated ability to translate needs effectively between Business Areas & and Agile/IT resources.
Solid project/task management ability and aptitude for quickly learning new technologies and processes.
Strength in dealing with ambiguity and change & agility in prioritizing multiple tasks, responding rapidly to changing priorities, working within tight deadlines in a fast-paced environment, with a positive outlook.
Strong influencing and communication skills.
Salesforce knowledge/experience (++ for certification).
Agile (SAFe or other Methodology) experience (++ for certification).
Location
Hybrid role requiring 3 days a week onsite. Preferred locations: Boston, MA and Holmdel, NJ; Bethlehem, PA also considered.
Salary Range:
$82,770.00 - $135,975.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Auto-ApplyMulti-Life Disability and Life Internal Wholesaler
Guardian Life job in Boston, MA
We are seeking a highly motivated and knowledgeable individual for the position of Multi-Life Disability and Life Internal Wholesaler. As part of our dynamic sales team, you will play a crucial role in driving the growth of our multi-life disability and life insurance products. This position requires a deep understanding of the product, strong communication skills, critical thinking, and the ability to build and maintain relationships with financial advisors, brokers, and home office partners along with your external wholesalers.
**You will**
+ Develop an in-depth understanding of our MultiLife products, their features, and their competitive advantages.
+ Stay up to date with industry trends, regulations, and market conditions related to our client solutions.
+ Provide sales support to external wholesalers and financial advisors/brokers by assisting with product presentation preparation, and addressing inquiries related to MultiLife, Assist with sales strategies, case design, and proposal development.
+ Establish and cultivate strong relationships with financial advisors, brokers, and all key partners.
+ Act as a trusted resource by providing guidance, resolving issues, and delivering exceptional customer service.
+ Collaborate with internal teams, such as underwriting, our Business Resource Center, Operations, and Marketing, to ensure seamless communication and effective coordination.
+ Identify and prospect potential clients for multi-life solutions. Collaborate with external wholesalers to develop and implement strategic sales plans, targeting specific markets and segments. Sales Tracking and Reporting: Use our systems and other tools to track sales activities, manage quotes, and monitor the progress of sales campaigns.
+ Prepare regular reports and updates for management, highlighting sales performance, trends, and opportunities for improvement.
+ Work with MultiLife inforce account managers to help coordinate key renewal dates and marketplace delivery for our existing customers.
+ Regarding our inforce block of business, the internal wholesaler will assist with communication between account managers, the producer, the client, and the external wholesaler as needed.
**You have**
+ Bachelor's degree required.
+ Minimum of 3 years of experience in the insurance industry, preferably in a sales or wholesaling role focused on disability insurance and or life insurance.
+ 2+ years of management experience
+ Strong knowledge of multi-life insurance products, underwriting guidelines, and industry regulations.
+ Excellent interpersonal and communication skills, with the ability to effectively serve our key partners, solve problems, and anticipate issues that may negatively impact our key partners and clients.
+ Proven track record of building and maintaining relationships with financial advisors, brokers, and key partners.
**Salary Range:**
$60,000 - $67,500
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at *********************************************** . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Visa Sponsorship:
Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.
Recruiting Consultant - New England Territory (Worcester Based)
Boston, MA job
When you join the team at Unum, you become part of an organization committed to helping you thrive.
Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
Award-winning culture
Inclusion and diversity as a priority
Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments
*All the benefits listed above are subject to the terms of their individual Plans
.
And that's just the beginning…
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
General Summary:This role will be responsible for leading and coordinating management level recruiting as well as assisting our sales management teams in the recruitment process at the rep and manager level. This would include sourcing, attraction, and selection for all 1099 contract sales roles as well as delivering training to Colonial Life sales managers on the overall recruiting and contracting process. This person will work in partnership with Territory Sales Managers in a defined geographic area and be supported by a centralized team of project managers in national Recruiting.
Working out of the Worcester Sales Office
Principal Duties and Responsibilities
Develop, manage and maintain pipeline of candidates for all of Colonial Life's 1099 roles by
Personally sourcing candidates for local teams, with a specific focus on sales management roles
Managing and following up on candidate leads in your pipeline
Providing lead management and training support for growth-focused District Manager (DGA) and Agency Development Manager (ADM) within the territories
Ensure an opportunity to contract process is in place for territories and districts within assigned geographies
Assist managers with the interview and selection processes as appropriate, focusing on training and development.
Implement a recruiting strategy within each territory that utilizes all of the different tools available (nominator calls, personal referrals, job boards, networking events, career fairs, etc.) and lead by example.
Conduct and support career attraction events, share best practices and attraction event planning processes and guidelines.
Proactively execute the national recruiting manager recruiting strategy in partnership with each of your Territory Sales Managers to source, attract and recruit quality leaders for District General Agency (DGA) and Agency Development Manager (ADM) roles. This includes personal sourcing and networking, as well as driving high-volumes of candidate outreach from a diverse sourcing approach.
Perform joint field work to ensure district teams are aware and knowledgeable of tools, resources, and process available to them to help with their recruiting strategy and execution
Conduct phone screening and initial interviews.
Work with candidates on licensing and contracting as needed.
Facilitate recruiting training sessions with growth-focused managers to include Colonial Life College curriculum; as well as, conducting joint recruiting activities (interviews, appointment setting, nominator calls, etc.)
Partner with National Recruiting to facilitate additional training and support for 1099 managers within the territories you support.
Assist business partners with broker contract process
May perform other duties as assigned.
Job Specifications
Recruiting and/or sales experience
Strong presentation and written/verbal communication skills
Working knowledge and comfort with the use of computer websites, tracking spreadsheets, Applicant Tracking Systems and online contracting software
Experience in insurance industry and with sourcing 1099/contractors preferred
Belief in the 1099 opportunity and ability to attract leadership candidates from inside and outside of the insurance industry
Self-starter needing little direction with exceptional time management skills
Effective and results-oriented training and coaching experience with hiring managers or 1099 partners both in the classroom and in the field with candidates.
Self-motivated
Highly energetic
Excellent teamwork and collaboration skills
Travel requirements up to 40%
Maintain a positive corporate image and professionalism while representing Colonial Life both in the home office and in the field
#LI-PO1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions.
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
Auto-ApplyInsurance Onsite Relationship Specialist 93031
Bridgewater, MA job
Join our Field Service Team, the driving force behind the delivery of exceptional experiences for New York Life's agents and clients. As part of our diverse team, you will have the opportunity to shape seamless customer experiences. Whether you're helping an agent meet their clients' life insurance needs, supporting strategic initiatives designed to enhance our operating environment, or educating our agents on innovative digital solutions, your work will have a direct and powerful impact on our success in fostering customer trust and loyalty.
Role Overview
Our General Offices serve as crucial hubs for our insurance agents and advisors throughout the country, providing them with support in various aspects of their business. We are seeking a motivated and efficient Operations Specialist to support the daily operations in one of our General Offices. This role resides within our Service organization and is the first point of contact for agents and clients. In addition, they provide dedicated support to the local Managing Partner, handling administrative and operational responsibilities to streamline processes for Agency stakeholders. The role requires strong relationship-building skills, organizational abilities, effective communication, as well as a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
What You'll Do
* Provide administrative and operational support to the Managing Partner and management team
* Collaborates with the onsite Service Leader to ensure efficient operations
* Act as a point of contact for agents, addressing their inquiries promptly and professionally
* Greet and welcome visitors
* Answer and direct phone inquiries
* Coordinate accounts payable and receivable, including efficiently managing requests related to Agent payments, submitting operational expenses, and reconciling purchase cards
* Handle incoming and outgoing mail and deliveries, to include incoming correspondence distribution in accordance with regulatory guidelines
* Assist with facility management (building maintenance requests, troubleshoot local network issues, etc.)
* Manage resource assignments for new agents, ensuring their onboarding experience is smooth
* Additional administrative duties such as control reports, coordinating conference rooms, preparing for meetings, and handling fingerprinting for candidates
What You'll Bring
The role requires strong relationship-building skills, organizational abilities, effective communication, and a proactive approach to problem-solving, ensuring the smooth functioning of the organization.
Required Skills:
* Ideal candidate should have experience in a customer service and/or office administration
* Excellent written and verbal communication skills
* Strong computer skills with proficiency in the Microsoft Office Suite
* Associates, or bachelor's degree preferred, but not required
Training & Development
Customer Service Representatives receive on-the-job training to learn about the insurance industry, product and policy provisions, and transaction processing. Coaching and feedback are provided to help you gain the necessary skills to be successful.
Shift Information
This is a full-time onsite position Monday through Friday. Candidates should be flexible to work any 7.5-hour shift between 8:00 AM - 5:00 PM.
Salary
Competitive full-time base salary, overtime eligibility plus target bonus
Benefits
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts, Student Loan Repayment Program
Career Opportunities
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.
Pay Transparency
Salary Range: $42,500-$60,000
Overtime eligible: Nonexempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Please note: This role requires FINRA licensed and/or FINRA Associated Person pre-hire fingerprinting.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of ********************
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93031
Senior Product Owner - AI Product Development
Guardian Life job in Boston, MA
As the Senior Product Owner for Guardian Assist within the Group Benefits Service Center, you will be responsible for defining and driving the product vision and roadmaps, integrating customer research into the development and implementation of AI-powered solutions that enhance business processes, customer experiences, and operational efficiency. You will collaborate across organizational lines to deliver innovative products and features, ensuring alignment with strategic objectives and compliance with ethical AI standards. The position requires strong knowledge of product journey mapping, business process improvement, and OKR management. Excellent communication and teamwork skills are essential, along with the ability to manage multiple tasks and meet deadlines.
**You will:**
+ Translate the product vision and strategy into a team backlog, including user stories with clear acceptance criteria and tasks, ensuring alignment with epics and persona and agent needs
+ Work closely with the Product Manager to prioritize and implement process improvements, track progress and communicate updates to stakeholders
+ Define, prioritize, and sequence product features and requirements in the team backlog, ensuring alignment with business goals and customer needs
+ Manage the backlog and roadmap in collaboration with the Tech Lead
+ Break down data requirements into the team backlog and ensure timely and quality delivery of product functionality and desired customer experience
+ Conduct go-to-market readiness activities as the team prepares for release, including reviewing the release plan with the PDM
+ Collaborate with data and AI SMEs to ensure data and AI standards are met across applications and help translate data requirements into the team backlog for timely, high-quality delivery of product functionality and desired customer experience.
+ Be flexible with your schedule to support releases, including weeknight and weekend deployments as needed
+ Review test plans and scripts for user acceptance testing of AI systems
+ Document and track open issues, model performance, and future enhancements for AI products
+ Lead business demos for scenario walkthroughs and simulations of AI features
+ Define, measure, and analyze new and existing business processes impacted by AI with established objectives and key results
+ Identify, describe, refine, and communicate business needs as requirements to create user stories and features for AI products
+ Explore and advocate for innovative uses of AI technology to transform existing processes
+ Engage in Agile methodologies (e.g., SAFe, Scrum) and pursue relevant certifications
**You have:**
+ Bachelor's degree or equivalent work experience
+ A minimum of 5-7 years of experience in Agile methodologies and product management
+ Proven experience in defining and driving product roadmaps, integrating customer research, and ensuring compliance with data/AI standards
+ Strong knowledge of product journey mapping, business process improvement, and OKR management
+ Experience working with cross-functional teams
+ Excellent communication and teamwork skills
+ Ability to manage multiple tasks and meet deadlines
**Required critical skills:**
+ Objectives and Key Results (OKR)
+ Product Requirements
+ Product Backlog Management
+ Root Cause Analysis (RCA)
+ Solution Delivery
**Location:** Three days a week at a Guardian location in Holmdel, NJ, New York, NY, Bethlehem, PA, Boston. MA or Pittsfield, MA.
**Salary Range:**
$118,980.00 - $195,465.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
**Our Promise**
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
**Inspire Well-Being**
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at *********************************************** . _Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits._
**Equal Employment Opportunity**
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
**Accommodations**
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com .
**Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.**
Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being - mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .
Visa Sponsorship:
Guardian Life is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant, you must be legally authorized to work in the United States, without the need for employer sponsorship.
Dental Network Strategy & Delivery Lead
Guardian Life job in Boston, MA
As the Dental Network Strategy & Delivery Lead you will be an integral part of the Dental Network Strategy & Strategic Partnerships team within the Group Benefits Product and Digital organization. As a leading dental insurance carrier, the growth and ongoing management of Guardian's network of over 138,000 providers is critical to the company's success and the Network Strategy team has been established to strengthen and monitor the overall health of our dental network and play an integral role in the active management of this highly strategic asset.
You Are
Comfortable with ambiguity and change, and you thrive in an environment where you are empowered and encouraged to move quickly.
An expert in leveraging data and analytics to rigorously define multi-year growth, retention and profitability strategies while simultaneously identifying shorter-term opportunities to achieve quick wins.
Able to successfully take full responsibility for the delivery and implementation of assigned initiatives, influencing cross-functional stakeholders and act as a project manager as needed as the team is lean.
You Will
Leverage data and analytics to identify areas of strategic opportunity for the dental network (growth, retention, partnerships etc.) and develop strategies for both near term and longer-term implementation.
Using both internal and external data and market research determine the right balance between directly contracted and rental providers, optimizing for competitive position/size, traffic and utilization, and net effective discount.
Partner with leaders and key stakeholders across dental network, product, claims, service, finance and other business areas to pressure test recommendations, gain buy-in and implement solutions as well as with Finance and Actuarial to develop annual growth plans and obtain buy in from network management.
Collaborate with Finance and Actuarial to prepare and enhance our comprehensive monthly and quarterly reporting package that can be successfully leveraged by network leadership for decision-making.
Be responsible for preparing monthly network operating review content for senior leadership that highlights key performance indicators and explains their impact on the business.
Responsible for independently preparing strategic recommendations in Powerpoint that tell compelling stories. Ability to leverage and interpret data to support recommendations.
You Have
Bachelor's degree or equivalent work experience required. MBA preferred.
Prior Group Benefits or Medical insurance experience preferred.
Exceptional analytical and problem-solving skills. High comfort level with complex data sets and concepts and technical expertise in excel.
Strong Powerpoint skills. Ability to develop a compelling strategic recommendation.
Strong executive presence and public speaking skills including presentation to senior leadership, as well as field stakeholders.
Location and Work Arrangement
The successful hire will work a hybrid work arrangement (3+ days per week in a local Guardian Office).
The following locations are preferred: Boston, MA; Bethlehem, PA; or New York, NY.
Salary Range:
$101,180.00 - $166,220.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
Our Promise
At Guardian, you'll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
Inspire Well-Being
As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at ************************************************
Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.
Equal Employment Opportunity
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Accommodations
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.
Auto-ApplyInvestment Product Consultant
Boston, MA job
The Opportunity This position is within the MML Investors Services, LLC Broker Dealer and Corporate RIA (MMLIS) on the Investment Products Team. This position will manage the current Envestnet platform investment offerings in the various WMS programs. The role will be highly visible and expected to work with legal, compliance, trading, and operations to ensure MMLIS investment offerings are best in class. The WMS platform is expected to grow from a current $100 billion to $250 billion AUM in the future. The consultant will monitor for Field Escalation issues - as any impact could be presenting itself as a result of new enhancements put into production. You are expected to be a self-starter and eager to find creative solutions.
The Team
At MM Wealth Management, we understand that the financial landscape is constantly evolving. As a member of the Wealth Management organization, you will join a team of passionate experts across multiple disciplines including Product, Financial Planning, Practice Management, Lending & Banking, Trust, Investments and Operations. Whether it's advice on investment strategies, retirement planning, estate planning, lending, and banking, or trust services, our goal is to provide innovative and effective solutions that positively impact advisors and clients. We are committed to transforming the way our clients manage their wealth and plan for the future. The Wealth Management Product team's mission is to empower advisor practices, agencies, and MassMutual to excel in the investment advisory and brokerage space by offering open architecture solutions and expertise. We are dedicated to helping clients achieve their financial goals to grow and transition their wealth through informed investing.
The Impact
The position has the following responsibilities:
* The Product Management / Development function is responsible for developing new products and/or solutions, ensuring the competitiveness of existing products. The function strengthens the sales effort by working with Sales and Marketing to define competitive market requirements and identify opportunities as well as models profit and loss, or risk control.
* Manage the overall investment options on the Envestnet platform and interact with asset manager partners as necessary on a daily basis. Work closely with the MMLIS Innovation team, MMLIS Ops and MMLIS business line heads in determining how investment options should work for investment advisory offerings.
* Review new additions from Envestnet and determine which are additive for advisors.
* Articulate new investment options on Field calls and presents use cases for advisors to understand impact on their practice.
* Maintenance of internet as well as as well as working with Marketing and Readiness in communicating to advisors our capabilities.
* Employee occupying the role must be knowledgeable in the data captured across the various databases at MML and leverage this data to inform decisions.
* Participate in driving the strategy for new offerings on the WMS platform and ensure all offerings have a best in class product shelf to support them.
* Liaison with the Banking and Lending segment of the business and assist in integrating their product offerings into the overall Orion technology platform.
The Minimum Qualifications
* 7+ years' experience in the financial services industry
* Series 7 at time of application or must obtain within 1 year of hire
* 3+ years' participating in product implementation projects
* 3+ years' experience in relationship management
The Ideal Qualifications
* 7+ years in the use of configuration, implementation and enhancement of product technology platforms
* Proven capabilities in design that can give the broker dealer a competitive edge
* Persuasive communication and presentation skills
* Strong problem-solving skills
* Proficient in the Microsoft suite of products (Excel, PowerPoint, and Word)
* Proven capabilities in building out investment advisory enhancements and programs that are cutting-edge within the investment advisory marketplace
What to Expect as Part of MassMutual and the Team
* Regular meetings with the Team
* Focused one-on-one meetings with your manager.
* Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran, and disability-focused Business Resource Groups
* Access to learning content on Degreed and other informational platforms
* Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-DK1
Salary Range:
$121,800.00-$159,800.00
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
Auto-ApplyUnderwriting Consultant
Boston, MA job
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
The Underwriting Consultant will demonstrate expert risk evaluation, selection and retention of profitable business within assigned authority limits. This also requires a strong ability to partner with Company sales teams, brokers and all internal partners. This role may also assist with the training, technical development and mentoring of other underwriters. Additionally, the incumbent will lead and influence others in the organization to support change and drive profitable results.
**Principal Duties and Responsibilities**
+ Consult with sales and service partners to provide the products and plan options that best meet the needs of our customers.
+ Evaluate and select risk to ensure the profitable acquisition of new cases and the continued profitable retention of in force cases.
+ Conduct high quality risk assessments on all cases to assure business guidelines, target profit and metrics are met. Identify and analyze risk trends, making recommendations for addressing these
+ Contribute to the development of policies and procedures in support of product development initiatives.
+ Demonstrate a mastery of the Company's product portfolio, the sales, implementation, and enrollment processes, and market place influences
+ Deliver dependable, accurate, and timely service while maintaining relationships with internal and external partners
+ Act as a technical resource for junior underwriters and provide developmental feedback on case level decisions within the context of a mentoring relationship
+ Act as a mentor and coach, providing input to management regarding mentee performance
**Job Specifications**
+ Bachelors degree or equivalent, relevant business experience
+ Demonstrated, consistent proficiency at Senior Underwriter level
+ Mastery of product provisions, plan designs, pricing and contractual benefits
+ Excellent technical expertise in risk selection
+ Demonstrated strong understanding of top-line and bottom-line objectives
+ Exhibit complete understanding of sales/distribution process and market trends
+ Strong mentoring and coaching skills
+ Strong creative problem solving skills
+ Strong critical thinking/analytical reasoning skills
+ Excellent communication skills, both verbal and written
+ Strong organizational skills and ability to handle multiple priorities
+ Highly skilled in persuasiveness and negotiation
+ Demonstrated ability to work both independently and in a team environment
+ Exhibit a strong commitment to quality and personal ownership of results
\#LI-JQ1
~IN1
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$63,500.00-$120,000.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Territory Sales Trainer - New England
Boston, MA job
For more than 75 years, Colonial Life & Accident Insurance Company has had one mission: to help America's workers preserve and protect the vitally important things they work so hard to build. Headquartered in Columbia, South Carolina, we offer a wide range of financial protection options, helping more than 3.7 million people in over 86,000 companies. In addition to our personal benefits counseling expertise, we're a pioneer of payroll deduction and innovator of enrollment technology. Our end-to-end capabilities and commitment to going above and beyond enable us to provide unmatched customer service. With more than 10,000 sales representatives and more than 1,000 home office professionals, we're here to help during life's most challenging times.
General Summary:
General Summary
This position is responsible for providing training and development support to new 1099 sales managers and reps across their specified territory. This includes driving territory prospecting activity through call clinics, joint field work and effective lead tracking and follow-up with new sales managers and reps. Additionally, the Territory Sales Trainer is responsible for delivering specified classroom training to newly contracted managers and reps. As a member of the Territory Core Team, the Territory Sales Trainer also contributes to achieving territory goals, including those related to recruiting, broker rep development and quality portfolio management.
Principal Duties and Responsibilities
In-Market Training -- 75%
* Lead the onboarding of new 1099 sales managers and reps by demonstrating, coaching, and role-playing consultative selling skills and scripts, understanding the company value proposition verbiage, and how to handle objections by using a consistent, repeatable approach.
* Drive and track territory prospecting activity by conducting joint field work alongside new sales managers and reps, leading weekly territory-wide call clinics and designing territory incentives that drive prospecting activity.
* Specifically support the ongoing development of the unit-managers (ADM role) by setting expectations on weekly activity to drive production and conducting weekly 1x1 coaching sessions to help identify any challenges, opportunities and to celebrate successes.
* Drive adoption and utilization of the leads management system by training and demonstrating how to effectively track leads through the life of the sales cycle and understanding how to effectively coach an agent to meet their goals by looking at the system's data outputs.
* Complete certification of new managers in district development.
Classroom Training -- 15%
* Lead virtual and face-to-face classroom instruction utilizing company approved content for newly contracted sales managers and reps. Drive classroom engagement with interactive skills, role play exercises and open classroom discussion. Give timely, meaningful feedback to classroom participants when appropriate.
* Provide ongoing territory training and development through weekly Monday Morning Meetings, Lunch and Learns and manager meetings.
* Utilize the company training system for training administration, including class set-up, rosters, participant completions, transcripts, etc.
Core Team Strategy, Partnerships & Communication - 10%
* Serve as a Public Sector specialist for territory.
* Support new broker rep development.
* Support territory rollouts for new products & communicate/train on product updates.
* Drive territory participation in quarterly national prospecting and recruiting events.
* Act as liaison between field sales rep/managers and the Home Office.
* Support Recruiting Consultant and Territory Manager with recruiting initiatives.
* May perform other duties assigned.
Job Specifications
Required:
* Prior experience in training and development and motivated by others reaching their goals.
* Previous management experience or demonstrated ability to coach and mentor managers.
* Prior experience in sales and the ability to close a case and coach to the entire sales process.
* Licensed to solicit insurance or the ability to obtain insurance license in states within assigned territory within 45 days
* Willingness to lead and drive prospecting activity through call clinics and B2B drops with new sales managers and reps.
* Demonstrated leadership skills to drive and execute company programs and initiatives with little direct supervision.
* Strong organization and time management skills
* Ability and willingness to work outside an office up to 75% of the time (overnight travel % based on specific territory geography).
* A team player with strong interpersonal skills and experience in conflict resolution.
* A strong work ethic and willingness to put in the work to receive the desired results.
* Strong presentation and communication (written and verbal) skills.
* Maintain a positive corporate image and professionalism while representing Colonial Life.
Preferred:
* College degree or equivalent experience.
* Proficiency in the Microsoft suite of applications and the ability to coach and train on other technology platforms.
* Prior experience in adult education and development.
* High energy, enthusiasm, and passion for the voluntary benefits industry.
* Previous voluntary benefits experience with Colonial Life's prospecting and selling system.
* Experience working as (or with) 1099 independent contractors.
#LI-PO1
~IN1
Headquartered in Columbia, South Carolina, we offer a wide range of financial protection options, helping more than 3.7 million people in over 86,000 companies. In addition to our personal benefits counseling expertise, we're a pioneer of payroll deduction and innovator of enrollment technology. Our end-to-end capabilities and commitment to going above and beyond enable us to provide unmatched customer service. With more than 10,000 sales representatives and more than 1,000 home office professionals, we're here to help during life's most challenging times.
Colonial Life is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
Fully and partially leveraged roles are paid pursuant to a uniformly applied sales compensation plan. For partially leveraged roles, a starting salary or salary range will be listed in the above . If salary information is not listed in the job description above, compensation is based solely on commissions.
Additionally, Colonial Life offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Colonial Life
Auto-ApplyFinancial Systems Director
Boston, MA job
Corporate Controller
Full-Time
Boston, MA or Springfield, MA
The Opportunity
As a Financial Systems Director, Finance APEX Transformation, you will be responsible for leading the end-to-end delivery of our Sub-ledger and General Ledger modules (primarily SAP ERP ecosystem) to support improvements to finance operations. Skillset should be a mix of both finance acumen and system capabilities. This role will oversee end-to-end business process design, documentation, requirements finalization and technology solution design work. This role will also partner with our Enterprise Technology and Experience (ETX) business group in finalizing functional and technical specifications, and accountable for end-to-end implementation and testing work.
The Team
This role aligns under Head of Solutions, Design and Implementation, which is part of the Controllers group, and partners with Corporate IT, 3rd party Vendors and business users/leaders across Close, Reporting, FP&A, Data Mgmt. etc. The team is leading the charge to improve efficiency and operations as they relate to the Ledger, Sub-Ledger and Allocation functional capabilities. This team continues to evolve and will provide candidates with growth opportunities.
The Impact
Accountability: Subject matter expert for workstreams in SAP S/4 HANA in partnership with IT and offshore partners.
Business Acumen: Understand the end-to-end processes, including cross functional impacts and dependencies.
Inclusion: Lead Use Case formulation, as-is/to-be analysis, product demos, joint application development for processes & SAP capabilities. Share SAP and industry best practices and knowledge, and personal expertise to educate our business processes.
Resilience: Understand how data flows through financial systems to accounting function, while planning appropriately for changes with prioritizations. Establish and enhance governance and internal control procedures.
Development: Lead SAP centric process changes in alignment with accounting policy for evaluation and implementation of new GAAP/Statutory reporting requirements.
Leading Others: Collaborate closely with other business areas, such as controllers and financial close teams to support accounting of transactions/events. Lend tactical support as needed peer teams.
Agility: Coordinate/Collaborate across Finance, enterprise technology, internal audit, enterprise risk, other business units & external audit, as appropriate. Guides the team in establishing effective control/governance for reports/dashboards with tight milestones for successful execution.
The Minimum Qualifications
Bachelor's degree in Accounting, Finance, IT, or another similar field
8+ years of experience
5+ years of hands-on experience with SAP ERP and/or SAP S/4 HANA implementations and/or a Consolidations tool
The Ideal Qualifications
MBA or equivalent and/or Certified Public Accountant preferred
Experience leading implementing an of SAP General Ledger, FX Revaluation and Translation model, SAP Allocations tools (such as COPA, Universal Allocation or PAPM) and/or Financial Products Sub-Ledger (FPSL)
Experience in other SAP products - SAP BW, BusinessObjects, SAP BPC, SAP Cloud, SAP Analytics Cloud (SAC), SAP Analysis for Office (AO), Fiori
Knowledge of US GAAP, insurance statutory accounting/reporting and/or experience in Financial Institutions preferred
Ability to proactively take ownership of projects and drive to completion while reporting on status, risks, mitigation strategies.
Ability to work with senior management, business, and IT areas to influence decision making
Strong multi-tasking skills and ability to adapt to change
Experience working in a Finance transformation setting & driving change. Operate as a change advocate, supporting business users in testing, training and hand off of new functionality.
What to expect as part of MassMutual and the Team
Regular meetings with your team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, Veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-DM2
Salary Range:
$134,400.00-$176,400.00
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
Auto-ApplyITSM Configuration Manager
Boston, MA job
IT Configuration Manager, EIS - Platform Engineering & Ops, Enterprise Technology & Experience (Full-Time, Springfield, Hybrid Office) The Opportunity We are seeking a highly skilled and motivated Configuration Management Lead with deep expertise in ServiceNow to drive the strategic and operational management of our Configuration Management Database (CMDB). This role is critical in ensuring accurate, reliable, and actionable configuration data to support ITIL processes, improve service delivery, and enable informed decision-making across the organization.
The Team
Our Configuration Management Database (CMDB) team oversees the daily management and ongoing maintenance of the CMDB. Their responsibilities include proactively identifying and resolving issues that could impact the integrity of the CMDB, while also developing solutions to meet our dynamic business needs. By working closely with stakeholders and customers, the team ensures that users can leverage the full value of CMDB data to support organizational goals. Additionally, the team manages ServiceNow discovery processes and provides critical support for Security Operations (SecOps) practices within the organization.
The Impact:
You will be responsible for maintaining the integrity of CMDB data and related processes, collaborating with stakeholders and clients to identify potential enhancements and optimizations. Additionally, you will lead a team committed to achieving operational excellence and ensuring high standards of data quality, serving as a reliable resource for the organizations and functions that depend on the CMDB.
The Minimum Qualifications
* Bachelors degree
* 8+ years of experience with ServiceNow and ITSM
* 5+ years of hands-on technical experience with ServiceNow CMDB, Discovery, Automated Top-Down Discovery , Service Mapping and ServiceGraph connectors.
The Ideal Qualifications
* Proven experience as a Configuration Management Lead or similar role.
* Able to drive and support technical resources through complex solutions and problems
* Strong understanding of ITIL framework, especially Configuration Management and Change Management.
* Excellent ServiceNow CMDB troubleshooting, and data analysis skills
* Experience with data modeling, CI lifecycle management, and CMDB integrations.
* Excellent analytical, communication, and stakeholder management skills.
* Ability to lead cross-functional teams and manage multiple priorities.
* 5+ years of experience leading a Configuration Management Team
* Experience with ServiceNow ITSM, ITOM modules (Event Management, Orchestration, etc.).
* Familiarity with cloud infrastructure (AWS, Azure) and hybrid environments.
* Experience in regulated industries or large enterprise environments.
* ServiceNow certified for one or more practice relevant to the CMDB practice (e.g., Certified Implementation Specialist - CMDB or Discovery).
What to Expect as Part of MassMutual and the Team
* Regular collaboration with the Platform Engineering & Operations Team, plus multiple Stakeholders
* Focused one-on-one time with your manager
* Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
* Access to learning content on Degreed and other informational platforms
* Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RK1
Salary Range:
$118,900-$156,000
At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
Auto-Apply1L Clerk, Summer Clerkship Program
Boston, MA job
The Opportunity
This program is a 10-week paid summer program. As a 1L Clerk in Legal Operations, you will shape your legal internship through a selection of meaningful assignments, professional events, company activities, and pro bono opportunities. This is an opportunity to work alongside exceptional professionals willing to share their deep knowledge on the diverse legal matters of a Fortune 500 Company.
This program will take place in-person, on-site at our MassMutual campuses in either Springfield or Boston, Massachusetts. The office location is at the choice of the 1L Clerk. We are currently operating on a hybrid basis with at least three days (including Tuesday and Wednesday) in office.
As part of this program you will have access to mentorship opportunities and networking with Legal Department Leadership.
The Team
You will have the opportunity to work with various areas of the law, such as corporate, litigation and regulatory practices. Core Values of the team include:
Focus on the Customer: We understand our customers well and look for every opportunity to deliver an experience that is clear, easy, personal, human, empowering and trustworthy.
Act with Integrity: We deliver on our promises by being open, honest and humble and by adhering to the letter and spirit of applicable laws, rules, regulations and company policies.
Value People: We respect and learn from each other's diverse backgrounds, experiences and ideas. We engage and develop people to their greatest potential.
Work Collaboratively: We work together to achieve results by actively listening, seeking, understanding and creating solutions as a unified team driving toward one company, one culture, one brand.
Achieve Results: We focus on winning by exceeding expectations and getting better - everyone, every day.
The Impact
We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual and be empowered to reach your professional and personal goals.
Examples of past assignments include: artificial intelligence research; attending and supporting depositions; working on venture capital and private equity transactions; tax research and analysis; and many more. The program will also include opportunities to network with various law firms in New England.
The Minimum Qualifications
Enrolled in an ABA accredited law school as a first-year law student for the 2025-2026 academic year
Authorized to work in the U.S. without requiring sponsorship, now or in the future
The Ideal Qualifications
Strong critical thinking, discretion, and analytical skills
Ability to perform complex legal research and analysis and to advise on results
Excellent written and verbal communication skills
Demonstrated organizational skills with ability to manage multiple competing priorities
Demonstrated involvement in law school and community (leadership roles a plus)
Demonstrated commitment to inclusion and supporting marginalized/underserved communities
Interested in in-house or law firm practice
What to Expect as Part of MassMutual and the Team
Regular meetings with the 1L Committee members
Focused one-on-one meetings with your manager
Network opportunities including access to Asian, Hispanic/Latinx, Africa American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.
Access to learning content on Degreed and other international platforms
Each candidate's application must include a resume, a cover letter with a statement about your commitment to inclusion and supporting marginalized or underserved communities. Also include a law school transcript (when available). Please upload
your resume and cover letter together
.
#LI-BC1
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.
Auto-ApplyBilingual Customer Benefit Advisor I
Boston, MA job
When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:
+ Award-winning culture
+ Inclusion and diversity as a priority
+ Performance Based Incentive Plans
+ Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
+ Generous PTO (including paid time to volunteer!)
+ Up to 9.5% 401(k) employer contribution
+ Mental health support
+ Career advancement opportunities
+ Student loan repayment options
+ Tuition reimbursement
+ Flexible work environments
**_*All the benefits listed above are subject to the terms of their individual Plans_** **.**
And that's just the beginning...
With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!
**General Summary:**
Minimum starting hourly rate is $22.00
The Customer Benefit Advisor (CBA) I is the entry level in a three-level career path. A CBA I is a critical first point of contact for our customers.
To be successful in this role, the incumbent is responsible for demonstrating exceptional customer service for business serviced by Unum/Colonial Life. It is critical to provide accurate information on benefits, claims, and or policy administration with minimal operational oversight. Incumbents in this role will be tasked with compiling information for multiple product types, from multiple systems, and providing responses to customers that are thorough, clear, and concise. All work is carefully performed according to established protocols/procedures.
In this role, incumbents must demonstrate a willingness to provide strong customer service - providing accurate information to customers, expressing appropriate empathy, and resolving customer issues where appropriate. This position requires the use of multiple system applications and administrative processes. While service is focused on our external customers, this position is responsible for creating detailed/appropriate documentation for our internal cross-functional business partners.
In addition to providing excellent customer service in accordance with established standards, incumbents will need to demonstrate proficiency in individual metrics (i.e. accuracy, post-interaction surveys, average handle time, after call work, schedule adherence, etc.) that are in line with pre-set expectations and drive results for the Customer Contact Center.
**Principal Duties and Responsibilities**
+ Be the customers' first line of sight (advisor) by being available to assist via multiple avenues of communication with timely and accurate information regarding policy and coverage-related questions.
+ Meet or exceed company goals and metrics to guarantee the best experience for customers.
+ Be open and motivated by feedback and guidance to be at your best for customers.
+ Protect customers' privacy (both internal and external) and reassure them with empathy and professionalism.
+ Be available to work a regularly assigned shift between the hours of 8:00 am and 8:00 pm Eastern time Monday-Friday.
+ Reliable attendance in accordance with contact center attendance guidelines.
+ Successfully complete all required training and associated support periods.
+ Ability to obtain information from multiple systems and relay to customers in a seamless manner.
+ Follow all documented processes/workflow to enhance customer service and reduce customer effort/operating efficiency.
+ Utilize resources and tools to accurately respond to customer inquiries.
+ Demonstrate a passion for the values outlined in value statements.
+ May perform other duties as assigned.
**Job Specifications**
+ 1 year customer service experience preferred, with a strong preference that the experience be in the insurance/healthcare/medical/financial field or equivalent area.
+ Highschool diploma or GED required.
+ Successful completion of Contact Center training program, including demonstrating phone proficiency and passing required knowledge checks.
+ A passion for helping customers and exceeding their expectations with high integrity.
+ Answering customer inquiries, translating documents and acting as an interpreter for English and Spanish languages.
+ Excellent verbal and written communication skills with the ability to flex your communication style to best meet the needs of customers, both in English and Spanish.
+ Enthusiasm for working in a fast-paced, structured environment, answering numerous inquiries for customers at their greatest time of need.
+ Strong computer and multi-tasking skills as well as the ability to confidently work in multiple systems with dual monitors.
+ Familiarity with Microsoft applications such as Outlook, Word, and Excel.
+ Intellectual curiosity and a desire to continually learn and grow.
+ An excellent work ethic and ability to adapt and work successfully in a continually changing environment.
+ Dependability - being available when needed by teammates and customers.
+ Comfortable with video communications via MS Teams throughout the day to communicate with teammates and leadership face to (virtual) face.
+ Must meet attendance requirements and in office expectations when applicable.
~IN3
\#LI-LM2022
Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$36,000.00-$62,400.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum
Senior Software Engineer (Ruby on Rails & React)
Boston, MA job
Our Fortune 500 company is driving a digital transformation and looking for forward-thinking innovators to disrupt how our industry thinks about and uses technology. As one of the world's leading employee benefits providers, we help millions of people gain affordable access to benefits that help them protect their families, their finances and their futures.
Are you an asker of questions, a solver of problems, and a challenger of the status quo? Our mission is to provide a differentiated customer experience and exceed the expectations people have of technology at any company - not just insurers.
We are seeking individuals to join our team of talented IT professionals who share never-ending passion and an unwavering focus on our customer experience. Team members comfortable working in an agile, fast-paced, and delivery-focused environment thrive in our environment where we value an entrepreneurial spirit and those who challenge the status-quo.
Unum is changing, and we're excited about what's next. Join us.
**General Summary:**
Unum is hiring a Senior Full Stack Software Engineer!
As a key member of our Agile team, you'll drive the design, development, and delivery of innovative, cloud-based solutions that align with enterprise architecture standards. You'll collaborate with Technical Product Owners, Principal Engineers, and business architects to create scalable, high-quality applications.
In this role, you'll work on our Leave Logic product using Ruby on Rails, React, JavaScript, and AWS services, with expertise in PostgreSQL, RDS, EC2, and ElasticSearch. Beyond building exceptional solutions, you'll mentor engineers and help shape the future of our technology and talent.
**Job Specifications**
**Bachelors of Computer Science is preferred, or equivalent relevant business experience**
**Passionate about delivering solutions that excite and delight our customers; holds self to high standards of delivery**
**6+ years' experience in software development and delivery track record in a range or roles in a scrum environment**
+ **Experience with Ruby On Rails, React, (Java Script, AWS, PostgreSQL, RDS, EC2, Elastic Search) is required.**
**Clearly demonstrates analytical ability and critical thinking skills**
**Takes a logical, analytical approach to problem solving and pays close attention to detail**
**Skilled in Agile development/methodologies**
**Self motivated and results oriented; able to motivate others**
**Takes an innovative approach to problem solving**
**Demonstrates excellent oral and written communication skills; experience leading groups of people through discussions, technical or otherwise**
**Strong team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.**
**Strong experience of test driven development (TDD) and unit testing, leveraging automation toolsets**
**Strong experience in continuous integration**
**Principal Duties and Responsibilities**
+ Leads the design, development, implementation, and maintenance of new and existing features for applications within a business area.
+ Provides technical leadership and direction for EPIC feature delivery.
+ Ensures application solutions meet agreed quality attributes (e.g., performance, fault tolerance, security, scalability).
+ Designs, codes, configures, tests, maintains, and documents software deliverables using established standards and tools.
+ Collaborates with Principal Software Engineers and architects on coding standards, processes, tooling, and frameworks.
+ Completes design of application components aligned with reference architecture.
+ Actively seeks cloud-based, buy-over-build solutions.
+ Ensures product backlog includes appropriate technical stories and participates in prioritization.
+ Mentors Software Engineers and Associate Software Engineers.
+ Owns application solution quality from design through deployment and operations; contributes to software standards.
+ Communicates and collaborates with key stakeholders to ensure successful feature delivery.
+ Maintains technical understanding of third-party/cloud solutions and their implementation.
+ Evaluates technical impacts and coordinates implementation of new product releases.
+ Participates in sizing, estimation, code reviews, and sprint retrospectives; promotes continuous improvement.
+ Focuses on delivering business value and priorities.
+ Ensures quality of features through manual and automated testing and continuous integration.
+ Designs solutions aligned with company architecture and standards; participates in proof-of-concept and prototyping.
+ Collaborates with Business Analysts to clarify requirements and ensure technical feasibility.
+ Works with UX designers to translate designs into efficient solutions.
+ Partners with Test Engineers to meet definition of done and ensure smooth transition through production stages.
+ Contributes to team innovation by suggesting improvements and evaluating new processes/technologies.
+ Supports transition of features to production, ensuring performance, stability, and compliance with release standards.
+ May serve as Scrum Master for an agile team.
+ Automates testing to industry standards for high-quality delivery and efficient regression.
+ Keeps ALM tools updated; participates in daily standups to report progress and impediments.
+ Maintains customer-centric mindset, ensuring solutions enhance user experience.
\#LI-TO1
~IN1
\#LI-MULTI
Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best - both inside and outside the office.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.
$89,400.00-$183,500.00
Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.
Company:
Unum