Guest service representative jobs in Amherst, NY

Robert Half Permanent Placement is partnering with a fantastic organization in Depew, NY on their search for a Customer Service professional to join their team. In this role you will be a thorough and dedicated resource supporting both end users and manufacturers. This is an in-office position with a starting wage of $28 - $30 per hour and includes a comprehensive benefits package. Responsibilities include but not limited to: Provide product support to distributors, OEMs, and end users, addressing inquiries on all AVOX products Process and enter customer orders, including electronic data transfers, and manage updates to sales orders Coordinate with Production Planning, Engineering, Traffic, and other departments to ensure on-time delivery Expedite requests, overdue orders, and communicate shipment delays to customers when required Handle customer communications, change orders, price/delivery requests, and ensure all updates reach appropriate departments Serve as a liaison for technical publications and manage requests for overhaul and component parts manuals Maintain accurate shipment records, distribute manufacturing specifications, and manage debit/credit memos Support cross-departmental needs, follow established procedures, and uphold quality, safety, and departmental standards Skills and requirements: Some secondary education required: two-year degree in Business Administration or related field preferred. 2-3 years of automated order entry and customer service required; 3-5 years in sales administration/customer service with PC proficiency preferred Strong verbal and written communication required; preferred knowledge includes basic accounting and familiarity with standard business procedures Professional, calm, and customer-focused personality with the ability to communicate effectively Benefits: Health, Dental, Vision, Life Insurance, Short / Long Term Disability 401K with match Generous time off including 12 paid holidays Learning and Advancement Training Apply today!

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. Customer Service Representative Ask your recruiter for details about salary! *This is an in-office position* At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers' expectations while making a real impact for our company through our shared purpose. When you join our company, we want you to feel valued, supported and proud to work here. That's why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers. When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Getzville, NY office. This role is for people who want to provide our policyholders the excellent customer service they want and need. You'll be the first contact for our customers: answering billing questions, making policy changes, and providing recommendations. Join our team to deliver personalized service that demonstrates the value of being insured by GEICO. If you want a career with plenty of growth opportunities, let's talk. Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%! Qualifications & Skills: Candidates must have the ability to commute to our Getzville NY location. Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction An effective communicator who understands the importance of listening and being empathetic Ability to work and grow in a fast-paced, high-volume call center environment Willingness to learn new skills and ability to adjust to changes quickly Open to feedback to support your performance and development Solid computer and multi-tasking skills Minimum of high school diploma or equivalent #geico600 Annual Salary $19.34 - $29.51 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations. At this time, GEICO will not sponsor a new applicant for employment authorization for this position. The GEICO Pledge: Great Company: At GEICO, we help our customers through life's twists and turns. Our mission is to protect people when they need it most and we're constantly evolving to stay ahead of their needs. We're an iconic brand that thrives on innovation, exceeding our customers' expectations and enabling our collective success. From day one, you'll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people's lives. Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career - and your potential - in mind. You'll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels. Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose. As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers. Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future. Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family's overall well-being. Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance. Access to additional benefits like mental healthcare as well as fertility and adoption assistance. Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.

Company: NOCO Energy Corp Residential Customer Service Representative Compensation: $20.00-$25.00 per hour Celebrating over 90 years in business, NOCO is proudly positioned at the forefront of energy innovation. With a foundation built on integrity, we are family-owned and community-focused. At NOCO, we believe that the right candidate can make a real difference for a company - and that the right company can make a real difference for the candidate. Our organization strives to support a diverse workforce of talented, hardworking professionals just like you. If you feel you have the drive, dedication and passion required to be part of the NOCO family, we encourage you to apply today. What We Are Looking For The NOCO Residential Customer Service Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to our NOCO HVAC customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting any issues with our products and services. You will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review What You Will Do * Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services. * Work directly with customers to provide solutions and recommend home products and services to fit their needs. * Field customer questions and complaints; when the issue is beyond the representative's knowledge, forward to the assigned specialist or other appropriate staff. * Provide information on services offered, pricing, and scheduling availability. * Collect and enter orders for new or additional products or services. * Make outbound calls to customers to confirm appointments, provide updates on service timings, and inform them of any changes or delays. * Follow up with customers post-service to ensure satisfaction and address any further concerns. * Initiate outbound calls to follow up on service completion, gather customer feedback, and promote additional services or maintenance plans. * Update customer information and service histories in the company's database. * Act as a liaison between customers, technicians, and the company's management team. * Coordinate and schedule technicians for service calls, maintenance, and install. * Monitor technicians' locations and statuses to ensure efficient routing and timely arrival at job sites. * Adjust schedules in response to emergencies or urgent service requests. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need * High school diploma or equivalent * 2-3 years of customer service, preferably in HVAC or related industry * Dispatching experience preferred * Ability to confidently make outbound calls, handle potential objections, and engage customers effectively * Excellent communication skills including active listening * Service-oriented and able to resolve customer grievances * Proficient computer skills with the ability to learn new software * Good time management skills to prioritize and plan work activities * Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. * Has a service orientation; is actively looking for ways to help people. * Identifies and resolves problems in a timely manner * Reacts well under pressure and treats others with respect * Works efficiently and effectively, both independently and as a team to ensure call standards * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. What We Offer * Competitive compensation package * Generous medical insurance offerings * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Generous Paid Time Off policies * 7 paid holidays * Employee and family assistance program * Company-paid training * Safety incentives * Years of service incentives

4430 Walden Ave., Lancaster, NY 14086 DIESEL TECHNICIAN / MECHANIC Site Contracting for FleetCompetitive Hourly Rate Between $30 - $35 Based on ExperienceMinimum of 5 Years in Heavy Truck or Equipment Repair Required Anastasi Trucking Inc. is a trusted site contracting firm serving the WNY area. We pride ourselves on reliable equipment and quality work. We are seeking a skilled Diesel Mechanic to manage the maintenance and repair of our dump truck fleet and assist with heavy equipment. Compensation & Benefits: Competitive Hourly Rate between $30 - $35 based on experience. Health & Life insurance 401(k) Profit Sharing Paid Time Off PPE / Work Uniforms supplied The Role: You will be responsible for the preventative maintenance, diagnosis, and repair of our fleet, primarily consisting of Late 1990s Early 2000s Mack Dump Trucks. Key Responsibilities Diesel Mechanic: Perform routine maintenance (oil, filters, grease) and safety inspections. Diagnose and repair diesel engines (Mack E7 knowledge highly valued). Troubleshoot and repair air brake systems, suspension, and drivetrains. Hydraulic system repairs on trucks and potentially on-site equipment (excavators/dozers). Maintain service records for DOT compliance. Qualifications/Requirements: Experience: Minimum 5 years in heavy truck or equipment repair. Knowledge: Strong understanding of mechanical diesel engines and electrical systems. Tools: Must possess a comprehensive set of hand and air tools. License: Valid Drivers License required; CDL is highly preferred. Please upload your resume.Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service

Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings! Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now! Job Summary: Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion. Schedule: •Monday - Friday, 8:00 am - 4:00 pm Job Responsibilities: Greet walk in clients, visitors, and guests that enter our secure facility. Screen and direct necessary client emails and calls to appropriate Avalon team members. Respond and manage client communications through email, Microsoft Team calls, and online submissions. Consult and ask fundamental questions to collect project details and instructions for production. Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions. Final check the completion of all client projects before being picked up, shipped, or delivered. Review final project instructions and submittal of invoice to client. Will be required to pickup or deliver a client project, utilizing the provided company vehicle. Skills and Abilities: Demonstrates proficient time management and problem-solving skills. Communicates information clearly and efficiently to both clients and team members (both written and verbally). Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers. Detail-oriented and process-driven when adhering to standard operating principles. Positive attitude and able to overcome challenging and fast-paced obstacles. Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc. Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred. Participate in continuing education and professional development programs. Education and Experience: Minimum of a high school diploma, associate's degree in business or related field preferred 2 years of proven experience as a customer service rep, sales/admin assistant. Physical Requirements: Standing for long periods of time Making and receiving phone calls. Must be able to lift 50 pounds at times. Driving a motor vehicle So, are you ready to click that button and take the next step in your career? We hope so!

Job DescriptionDescription: voco the Cadence an IHG Property Pay Rate: $15.50-17.00/hour All Candidates Must Have: Strong critical thinking skills Aggressive hospitality and a guest-first attitude A professional and hygienic demeanor Reliable transportation A warm and welcoming smile General Summary: Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. Principal Responsibilities: Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner. Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Requirements: Job Duties: Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc. Team Work - Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability. Organizational Support - Follows policies and procedures. Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality. Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently. Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation. Compliance - Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required. Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency. Initiative - Asks for and offers help when needed. Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Qualifications: High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred. Must have valid driver license, and acceptable driving history subject to company approval. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception. Disclaimer: The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description: Training: 3 weeks of classroom training as well as 2.5 weeks of OJT training. Training schedule is the same as the shift schedule below. Shift Schedule: Sat 07:55am - 04:25pm, Mon, Tues, Wed, Fri 11:30am - 08:00pm EST Provides customer solutions by providing seamless delivery of service, and/or fulfillment requests by answering calls, text messages or emails in a contact center environment. Requires knowledge of multiple products and ability to deepen or retain relationships through service. Performs routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Routes, maintains and tracks outstanding servicing requests and provides thorough follow up. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience. Qualifications Should have a Customer Service experience in Call center environment. Should have at least 1 - 2 years of experience Additional Information To get further details or to apply for this position please contact: Suhas Konuche ************ ******************************

Job DescriptionCompany: Wilkins Recreational Vehicles Job Title: Customer Experience Coordinator - Full Time We believe talent makes a difference! Join an award-winning team offering excellent earning potential and opportunities for long-term growth, including a leadership team that values your professionalism, customer focus, and attention to detail. We're looking for team members who create outstanding first impressions-because we know exceptional experiences begin at the front desk. Salary Range: $18.00 - $20.00/hour Job Duties: Greet and welcome all incoming customers in a warm, friendly, and professional manner-creating a positive first impression and helping set the tone for an exceptional experience. Provide excellent front-line customer service by directing customers to the appropriate team member or department with confidence and care. Promptly and professionally answer incoming phone calls, ensuring accurate information is provided or calls are routed appropriately. Support the coordination and check-in process of all incoming new vehicles, working closely with both sales and service departments. Complete associated paperwork and input vehicle information accurately into our system. Serve as a helpful administrative resource for the entire Wilkins RV team-keeping our operations running smoothly and efficiently. Requirements: Strong interpersonal skills with the ability to warmly and professionally interact with customers and colleagues. Dependable, detail-oriented, and organized with a customer-first mindset. Capable of effectively handling multiple calls and tasks in a fast-paced environment while maintaining a positive attitude. Saturday and Evening availability #1 RV Dealer in New York Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York, and Northern Pennsylvania. Powered by JazzHR A0ExFsQYf9

Job Description $18-22 hourly depending on experience INNS OF AURORA, LLC CORE VALUES: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: • Courage • Initiative • Dependability • Flexibility • Integrity • Judgment • Respect for others Position Purpose: Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable. Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through. Responsibilities/Duties/Functions/Tasks: This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through. Responsibilities/duties/functions/tasks: Act as main resource of the IOA properties for guests at all times Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed Assist guests with making dining reservations Assist guests with booking programming activities. Escort guests to room and show them their amenities when checking in Provide tours to guests, if requested Check in and build strong connections with our valued guests. Maintain a professional and hospitable demeanor Oversee digital reservations and follow-up with any outstanding questions or action items Answer general inquiries Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have. Check in with night auditor/outgoing clerk for pertinent information Review the front desk recaps and front desk log Tidy public spaces and polish, if necessary Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments Count, record and reconcile the cash drawer and petty cash Maintain knowledge of current area events, activities, and hours of operation Maintain constant awareness of safety procedures and occupancy rates Attend weekly/monthly meetings Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook. Other duties, as assigned Requirements Qualifications: High school degree Experience with guest relations Ability to work independently Excellent written and verbal communication skills Proficiency in Microsoft Office programs and general computer literacy Ability to multi-task effectively under fast-paced working conditions Knowledge of high end operations and luxury properties and service Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, holiday and evening availabilities Preferences: Specialized historical knowledge of the Cayuga County and Village of Aurora area Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns Familiarity with IOA properties Experience working wit h Micros and StayNTouch Property Management System Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

Job Description Now Hiring: Hotel Front Desk Agent CUSA, LLC, one of the most successful hotel management companies in the industry is searching for a Front Desk Agent for the Comfort Inn Medina, NY. When joining our team, you will be joining a company who prides themselves with providing exceptional guest service, recognizing our associates as our best asset, and providing value to our business partners and owners. Our Front Desk Agent will demonstrate the ability to work independently while providing excellent guest service. The position will also be responsible to follow basic account procedures to assure the hotel's procedures are complete and accurate. Guest security and safety is most important to CUSA, LLC and the Front Desk position is crucial to assure every guest has a pleasant, safe and secure stay. This position is also required to answer guest questions and making recommendations about the hotel and local area. Completes their job duties in conjunction with the hotel's policy and procedures.

Join The Buffalo History Museum as a Guest Services Shift Supervisor! Experience the excitement of working onsite at our Waterway of Change Exhibit at Canalside. You'll earn $17.00 per hour while building invaluable skills supervising our guest services team while immersing yourself in Buffalo's Erie Canal history. If you have a passion for culture and community, this position is a fantastic opportunity to grow and learn in a fun environment! What's your day like? As a Guest Services Shift Supervisor at The Buffalo History Museum, you will play a vital role in delivering exceptional customer service to our valued guests. Your primary responsibilities will include welcoming visitors and managing the flow of guests into the exhibit. Inside the exhibit you will initiate conversations about exhibit content, answer questions and provide insights that enhance the visitor experience. Knowledge of Canalside destinations and events will be essential, as you'll guide local and out-of-town guests and amicably resolve any concerns. As a Shift Supervisor you will be responsible for leading our Guest Services team, ensuring our gift shop is fully stocked and effectively merchandised, maintain a high standard of cleanliness with our exhibit while troubleshooting any technical issues, assist guests, and perform opening and closing duties. Additionally, you will maintain familiarity with all the Museum's programs, exhibits and events, working in a collaborative environment. DOES THIS SOUND LIKE YOU? This position is a great opportunity to develop supervisory skills for anyone looking for a fun and engaging opportunity in a museum setting. To excel as a Guest Services Shift Supervisor at The Buffalo History Museum, candidates should have prior customer service experience and possess a genuine passion for the rich stories of Western New York. Ideal applicants will demonstrate a positive, welcoming and professional demeanor, ensuring each guest feels valued and respected. Strong organizational skills and dependability are essential to manage multiple tasks in a bustling environment. A guest-centric attitude is crucial for providing exceptional customer service, particularly when addressing visitor inquiries or concerns. Familiarity with Microsoft Office 365 and proficiency in a Point-of-Sale system as well as troubleshooting problems will further enhance your ability to thrive in this role. Flexibility is key, the position requires day, weekend and holiday availability. JOIN OUR TEAM TODAY! If you feel that this job is what you're looking for, apply today to join our team. We look forward to hearing from you!

Williamsville, NY Business Development Representative (BDR)$17 - $20/hour + Bonus & Great Benefits!Previous BDC, Sales, Customer Service, or Call Center Experience preferred but not required. We train for your success!Please Click Apply Now or at ******************** West Herr Toyota in Williamsville, NY needs to hire a BDR who will report to the BDC Manager. This position performs duties associated with supporting the dealerships service department in all aspects of enhancing customer service and streamlining communication. We aim to optimize service operations, increase customer satisfaction, and foster ongoing relationships with clients. We offer: $17 - $20/hour depending on experience Medical, Dental, and Vision Insurance 401(k) retirement planwith matching contributions Vehicle purchase program Comprehensive employee recognition programs Opportunity for advancement Essential Duties and Responsibilities include the following: Call, text, and email customers with a quality response in a timely manner. Efficient and Effective Appointment Scheduling Follow up on Service Inquiries Ensure a smooth process for customers bringing in their vehicles for maintenance or repairs. Promote full transparency in all aspects of our process. Involve Supervisor/Manager immediately in any situation that escalates negatively. Adhere to West Herrs Core Values: Empathy, Integrity, and Teamwork Perform other related duties as required and assigned to meet business needs. Qualifications/Requirements - BDR: Effective oral and written communication skills, Excellent interpersonal skills. The ability to remain organized in a dynamic environment, positive attitude. Be a team player with the BDC and Service Department and the Group as a whole. Please upload your resume and also apply at WestHerrJobs.com Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. WhyWest Herr? Its a perfect opportunity to join a fast-growing expanding organization. Today we represent 25 brands with over 39 locations in the Buffalo, Rochester & Syracuse area. Our company is family oriented, locally owned and operated since 1950. Plus, we have been named Buffalos Business First Best Places to work every year since 2005 and have received the Better Business Bureaus business ethics award every eligible year since 1998 . We are an Equal Opportunity Employer. All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service

Requirements Education and/or Experience One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Computer Skills To perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software. Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization. Ability to communicate with others in a clear and professional manner. Certificates, Licenses, Registrations Maintain a valid New York State Drivers License with no major violations (select service properties only). Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent. Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Supervisory Responsibilities This job has no supervisory responsibilities. Physical Demands The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation: Move, transport, put, install, remove, replace, position, place, transfer Ascend, descend, work at heights, traverse Move about or to, position self Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service Communicate, converse, discern, convey, discuss Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Work Environment While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public. Acknowledgement This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands). Salary Description $16.00 - $18.00 / Hourly

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Job DescriptionAvalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings! Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now! Job Summary: Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion. Schedule: •Monday - Friday, 8:00 am - 4:00 pm Job Responsibilities: Greet walk in clients, visitors, and guests that enter our secure facility. Screen and direct necessary client emails and calls to appropriate Avalon team members. Respond and manage client communications through email, Microsoft Team calls, and online submissions. Consult and ask fundamental questions to collect project details and instructions for production. Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions. Final check the completion of all client projects before being picked up, shipped, or delivered. Review final project instructions and submittal of invoice to client. Will be required to pickup or deliver a client project, utilizing the provided company vehicle. Skills and Abilities: Demonstrates proficient time management and problem-solving skills. Communicates information clearly and efficiently to both clients and team members (both written and verbally). Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers. Detail-oriented and process-driven when adhering to standard operating principles. Positive attitude and able to overcome challenging and fast-paced obstacles. Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc. Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred. Participate in continuing education and professional development programs. Education and Experience: Minimum of a high school diploma, associate's degree in business or related field preferred 2 years of proven experience as a customer service rep, sales/admin assistant. Physical Requirements: Standing for long periods of time Making and receiving phone calls. Must be able to lift 50 pounds at times. Driving a motor vehicle So, are you ready to click that button and take the next step in your career? We hope so!

$18-22 hourly depending on experience INNS OF AURORA, LLC CORE VALUES: While our employees' skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook: • Courage • Initiative • Dependability • Flexibility • Integrity • Judgment • Respect for others Position Purpose: Under the direction of the Director of Rooms, The Front Desk Attendant plays a crucial role in making our guests' stay memorable and hassle-free. As the first point of contact, they go above and beyond to provide exceptional assistance, both in person and over the phone. From handling guest room reservations, Spa bookings, activities bookings and restaurant bookings to addressing any questions or concerns, their commitment to service is truly remarkable. Not only do they demonstrate exceptional skills in guest interactions, but they also assume responsibility for maintaining seamless operations at our Inns. Furthermore, their professional demeanor cultivates a warm and inviting atmosphere, leaving a memorable impact on all our overnight guests, dining guests, attendees of events, and individuals passing through. Responsibilities/Duties/Functions/Tasks: This may involve accommodating overnight guests, dining guests, attendees of events, and individuals passing through. Responsibilities/duties/functions/tasks: Act as main resource of the IOA properties for guests at all times Engage in communication with guests through e-mail, telephone, and face-to-face interactions when needed Assist guests with making dining reservations Assist guests with booking programming activities. Escort guests to room and show them their amenities when checking in Provide tours to guests, if requested Check in and build strong connections with our valued guests. Maintain a professional and hospitable demeanor Oversee digital reservations and follow-up with any outstanding questions or action items Answer general inquiries Act as liaison to maintenance staff to ensure urgent requests are taken care of promptly and efficiently Provide assistance to guests in a compassionate and understanding manner in order to address any issues or concerns they may have. Check in with night auditor/outgoing clerk for pertinent information Review the front desk recaps and front desk log Tidy public spaces and polish, if necessary Collect payment, assign guest keys, sign registration cards and receipts with guests, and process all check out payments Count, record and reconcile the cash drawer and petty cash Maintain knowledge of current area events, activities, and hours of operation Maintain constant awareness of safety procedures and occupancy rates Attend weekly/monthly meetings Maintain a professional demeanor and follow the appropriate dress code, as outlined in the IOA handbook. Other duties, as assigned Requirements Qualifications: High school degree Experience with guest relations Ability to work independently Excellent written and verbal communication skills Proficiency in Microsoft Office programs and general computer literacy Ability to multi-task effectively under fast-paced working conditions Knowledge of high end operations and luxury properties and service Must demonstrate a professional demeanor and possess highly developed interpersonal skills Flexibility with hourly schedules, including weekend, holiday and evening availabilities Preferences: Specialized historical knowledge of the Cayuga County and Village of Aurora area Extensive knowledge of arts, culture, viniculture, agriculture, and history of the Finger Lakes and Inns Familiarity with IOA properties Experience working wit h Micros and StayNTouch Property Management System Benefits We are proud to offer outstanding benefits to all of our employees. Full-time employees, those working 30 hours per week or more on average, are offered competitive medical and dental benefits, as well as generous paid time off packages. Full-time and part-time employees are eligible to participate in our 401K program and supplementary benefits. We are particularly proud to offer all of our employees a highly competitive employee discount at all of our lodging and dining properties.

Job Description The Comfort Inn & Suites Medina-part of the trusted Choice Hotels family-serves as a welcoming home away from home for business, leisure, and group travelers throughout western New York. We pride ourselves on dependable service, attention to detail, and a friendly guest experience every night. We're seeking a reliable and self-motivated Night Auditor to join our overnight team. If you work well independently, enjoy solving problems, and take pride in accuracy, this is the perfect role for you. Position Summary The Night Auditor oversees the hotel during the overnight shift, ensuring guest satisfaction while balancing and reconciling the day's financial transactions. You'll handle late check-ins, monitor hotel safety, prepare reports for management, and make sure every guest starts the next morning with a positive experience. Key Responsibilities Welcome and assist guests arriving during overnight hours. Manage check-ins, check-outs, and room assignments in the ChoiceADVANTAGE PMS. Complete nightly audit: balance accounts, verify room charges, and post corrections. Generate and distribute daily management reports (ADR, occupancy, revenue). Process credit card batches and reconcile cash drawers. Monitor property security and maintain awareness of overnight activity. Respond to guest requests, maintenance needs, and emergency situations. Prepare breakfast area for early morning service. Ensure lobby and front desk areas remain clean, safe, and inviting. Promote Choice Privileges enrollments and deliver consistent brand hospitality. Qualifications Required: Excellent customer service, communication, and math/accounting skills. Reliable, organized, and capable of working independently overnight. Basic computer proficiency (PMS or POS experience a plus). Availability for weekends, holidays, and overnight shifts. Must be at least 18 years old with valid work authorization. Preferred: Choice Hotels experience (ChoiceADVANTAGE, Choice University, or prior Comfort/Quality/Sleep Inn work). Previous experience in hotel front desk or night audit roles. Familiarity with credit card and cash reconciliation. Ideal Candidate You're dependable, trustworthy, and detail-oriented. You take ownership of the property overnight, ensuring the hotel runs smoothly, the books balance accurately, and every guest feels safe and cared for.

Job Description Join The Buffalo History Museum as a Guest Services Shift Supervisor! Experience the excitement of working onsite at our Waterway of Change Exhibit at Canalside. You'll earn $17.00 per hour while building invaluable skills supervising our guest services team while immersing yourself in Buffalo's Erie Canal history. If you have a passion for culture and community, this position is a fantastic opportunity to grow and learn in a fun environment! What's your day like? As a Guest Services Shift Supervisor at The Buffalo History Museum, you will play a vital role in delivering exceptional customer service to our valued guests. Your primary responsibilities will include welcoming visitors and managing the flow of guests into the exhibit. Inside the exhibit you will initiate conversations about exhibit content, answer questions and provide insights that enhance the visitor experience. Knowledge of Canalside destinations and events will be essential, as you'll guide local and out-of-town guests and amicably resolve any concerns. As a Shift Supervisor you will be responsible for leading our Guest Services team, ensuring our gift shop is fully stocked and effectively merchandised, maintain a high standard of cleanliness with our exhibit while troubleshooting any technical issues, assist guests, and perform opening and closing duties. Additionally, you will maintain familiarity with all the Museum's programs, exhibits and events, working in a collaborative environment. DOES THIS SOUND LIKE YOU? This position is a great opportunity to develop supervisory skills for anyone looking for a fun and engaging opportunity in a museum setting. To excel as a Guest Services Shift Supervisor at The Buffalo History Museum, candidates should have prior customer service experience and possess a genuine passion for the rich stories of Western New York. Ideal applicants will demonstrate a positive, welcoming and professional demeanor, ensuring each guest feels valued and respected. Strong organizational skills and dependability are essential to manage multiple tasks in a bustling environment. A guest-centric attitude is crucial for providing exceptional customer service, particularly when addressing visitor inquiries or concerns. Familiarity with Microsoft Office 365 and proficiency in a Point-of-Sale system as well as troubleshooting problems will further enhance your ability to thrive in this role. Flexibility is key, the position requires day, weekend and holiday availability. JOIN OUR TEAM TODAY! If you feel that this job is what you're looking for, apply today to join our team. We look forward to hearing from you!