Guest service representative jobs in Cathedral City, CA - 270 jobs

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Responsibilities: Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. Adheres to policies of the facility and Arch Amenities Group. Reports any incident or accident to the Facility Manager. Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. Maintains a monthly inventory of supplies and or products, when applicable. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. Greets each and every guest with a smile and direct eye contact. Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area. Keeps area clear of clutter and personal effects. Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book. Informs facility manager of any member, guest, or facility issues. Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable. Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events. Additional duties as assigned. Qualifications: High School diploma but college degree preferred. Customer service experience Previous experience handling money Excellent communication, customer service skills, and work ethic Efficient, well organized, and able to handle a variety of duties simultaneously Professional manner, discretion, and appearance Excellent verbal and written skills Energetic, enthusiastic and motivational Strong team player Proficient in appropriate computer skills and office equipment Ability to lift 25 lbs. Availability to work nights, weekends and holidays Availability to stand for long periods of time This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Responsibilities: Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. Adheres to policies of the facility and Arch Amenities Group. Reports any incident or accident to the Facility Manager. Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. Maintains a monthly inventory of supplies and or products, when applicable. Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. Greets each and every guest with a smile and direct eye contact. Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area. Keeps area clear of clutter and personal effects. Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book. Informs facility manager of any member, guest, or facility issues. Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable. Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events. Additional duties as assigned. Qualifications: High School diploma but college degree preferred. Customer service experience Previous experience handling money Excellent communication, customer service skills, and work ethic Efficient, well organized, and able to handle a variety of duties simultaneously Professional manner, discretion, and appearance Excellent verbal and written skills Energetic, enthusiastic and motivational Strong team player Proficient in appropriate computer skills and office equipment Ability to lift 25 lbs. Availability to work nights, weekends and holidays Availability to stand for long periods of time This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Arch Amenities Group, the world's leading spa, fitness and leisure firm, is seeking a Front Desk Associate. The Front Desk Associate is responsible for greeting guests and members and must be well versed in the facility and the different services and amenities offered. The Front Desk Associate is able to quickly develop strong relationships and trust, warmly welcome new clients, and answer inquiries. Additionally, the Front Desk Associate may need to process transactions, handle money, and contribute to facility cleanliness. Responsibilities: * Ensures the "Arch Amenities Group Experience" for members and guests by maintaining the standards set in Arch Amenities Group Basics to Excellence (BTE), Arch Amenities Group Mission Statement/Values; Standards and Expectations, and Arch Amenities Group Brand Standards. * Adheres to policies of the facility and Arch Amenities Group. * Reports any incident or accident to the Facility Manager. * Submits all paperwork and financial reporting, when applicable, in accordance with Arch Amenities Group policy. * Develops and maintains accurate department maintenance procedures and checklists through routine preventative maintenance and repair. * Maintains a monthly inventory of supplies and or products, when applicable. * Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests. * Helps ensure facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. * Greets each and every guest with a smile and direct eye contact. * Goes the extra mile for members and guests by offering to make reservations, find directions, look up phone numbers, etc. * Uses time efficiently throughout shift by checking equipment, locker rooms, inventory, etc. Ensures proper coverage when it's necessary to leave the area. * Keeps area clear of clutter and personal effects. * Informs co-worker(s) of pertinent information at the end of the shift. Maintains and updates staff communication book. * Informs facility manager of any member, guest, or facility issues. * Enrolls members and guests in programs. Makes reservations for spa services and personal training, when applicable. * Receives payments for goods and services and properly accounts for the money. Reconciles daily sales, deposits, and receipts, when applicable. * Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility and prepare for special events. * Additional duties as assigned. Qualifications: * High School diploma but college degree preferred. * Customer service experience * Previous experience handling money * Excellent communication, customer service skills, and work ethic * Efficient, well organized, and able to handle a variety of duties simultaneously * Professional manner, discretion, and appearance * Excellent verbal and written skills * Energetic, enthusiastic and motivational * Strong team player * Proficient in appropriate computer skills and office equipment * Ability to lift 25 lbs. * Availability to work nights, weekends and holidays * Availability to stand for long periods of time * This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk * The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

The Front Desk Agent is responsible for providing the highest quality guest service as it pertains to checking in/out of hotel guests; assisting guests with their luggage; taking hotel reservations; and answering guest questions in a gracious and professional manner. Demands accuracy with daily accounting procedures. Salary Rate: $18.00/hour Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the team member will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: 1. Ability to satisfactorily communicate in English (interact, understand, & respond) with guests, co-workers and management to their understanding. 2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. 3. Ability to accurately compute and manipulate mathematical calculations. 4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 5. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations. 6. Ability to work well under pressure and multitask. 7. High school graduate. 8. Punctuality and reliable attendance. 9. Interpersonal skills and the ability to work well with co-workers and guests. Essential Job Functions: • A warm personality, attentive, and presentable. • Committed to delivering high levels of customer service. • Responds courteously and efficiently to queries and problems from guests, and all staff. • Check-in and check-out hotel guests in a confident, professional, and friendly manner. Initiate upgrades offer and other upsell programs to maximize revenue • Direct guests to their rooms and provide information about resort amenities and events, such as restaurant and bar hours, wellness activities, etc... • Provide gracious and efficient guest communication. Calls and emails should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Provide luggage assistance to guests as needed in a friendly and efficient manner. • Review arrivals noting special requests and blocking rooms as necessary for VIP guests and group arrivals. • Complete all items as listed on shift checklists. • Ensure proper credit card procedures are followed to include credit card imprint and guest signature. • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift. • Maintain complete knowledge at all times of: a. all hotel features/services, hours of operation. b. all room types, numbers, layout, décor, appointments and location. c. all room rates, special packages and promotions. d. daily house count and expected arrivals/departures. e. room availability status for any given day. f. scheduled daily group activities. • Communicate VIP arrivals to designated personnel for escort and delivery of amenities. • Take, record and relay messages accurately, completely, and legibly using ALICE system. • Accept and record wake-up call requests for Night Audit to complete • Communicate arrival guest information to designated departments/personnel (i.e., special requests, amenity deliver). • Meet with departing Guest Experience Host to review business status and follow-up items. • Provide Concierge service - fluent knowledge of local restaurants, unique events, city attractions, and guest amenities. • Knowledgeable of hotel fire and emergency procedures. • Encourage guest online engagement through conversation and Trip Advisor review card • Keep the front desk as well as lobby areas clean and well organized. Secondary Job Functions: • Assist with reservations/group sales/event requests and relay the information to the designated departments. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Prerequisites: • Excellent communication and listening skills. • Ability to work under pressure. • Excellent organizational and prioritization skills, attention to detail, and problem-solving skills. • Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills. • Must be flexible in working hours, including weekends, evenings and holidays. Desirable: • Previous guest relations training • Previous experience with automated property management system • Previous hotel experience Essential Physical Abilities: • Endure various physical movements throughout the work areas, such as reaching, bending, and stooping. • Remain in stationary position for a maximum eight hours (excluding meal and rest breaks) throughout work shift. • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage. #miramonte

About us: At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose - and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you'll have a full network of support-from local team leaders, veterinary experts, and a dedicated Support Center that's here to help. Your voice matters here. Your work has a purpose, and we're here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you. Job Summary: As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners. Key Responsibilities: Client Communication & Scheduling: · Answer calls and emails promptly with professional, friendly service · Schedule appointments based on client needs and veterinarian availability, including forward booking · Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track · Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Service: · Greet clients warmly and ensure a positive experience throughout their visit · Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team · Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor · Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology: · Update client and patient records in our practice management system with accuracy and efficiency · Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims · Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations · Provide clients with accurate post-visit instructions, including medication schedules and follow-up care · Help maintain a clean, organized reception area and assist with daily practice operations as needed · Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications: · High school diploma or equivalent work experience required · Excellent communication skills and a strong desire to provide compassionate, client-focused service · Prior customer service experience, preferably in a veterinary or healthcare setting · Basic proficiency with technology, including scheduling software and online communication platforms · Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Working Conditions: · Must be able to work in a fast-paced, dynamic environment. · Occasional lifting up to 40 pounds independently and physical tasks may be required At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

What You'll Do Welcome guests and create a memorable check-in and check-out experience Anticipate guest needs, answer questions, and help guests navigate local dining and activities Support hotel operations by coordinating with housekeeping, maintenance, F&B, and leadership Handle reservations, guest communication, and folio accuracy with care Manage guest requests and follow through to ensure resolution Maintain common-area readiness, cleanliness, and vibe Assist with on-property retail, amenities, and delivery of guest items Support concierge-style needs including recommendations and trip planning Uphold Drift brand standards and contribute to a smooth, seamless guest journey What We're Looking For Previous hospitality or customer service experience preferred Strong communication and guest-relations skills Comfortable using technology and learning new systems Ability to multitask in a fast-paced, guest-facing environment Reliable, organized, and calm under pressure A genuine passion for creating great guest experiences Team-player energy with the ability to collaborate across departments Why You'll Love Working at Drift Excellent benefits for full-time roles (medical, dental, vision, 401k, PTO, Etc.) A supportive, collaborative team culture Opportunities for growth across hotel operations Beautiful, design-forward work environment in the heart of Santa Barbara Flexible scheduling for both full-time and part-time roles A company that values people, creativity, and a modern approach to hospitality

What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often. Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly. Review any reservations with special requests and work to block rooms accordingly. Have knowledge of hotel rates, discounts and how to handle each. Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary. Hourly Rate Range: The hourly rate for this position ranges from $16.50 to $18.50, depending on experience and qualifications.

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: At the La Quinta Resort and Club we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a Resort that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at the La Quinta Resort and Club can mean for you! What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren't quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. What are we looking for? Qualifications: High school diploma or equivalent. A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation: $17.50 - $17.50 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Our Hotel Name is currently seeking experienced Night Auditors. As a rockstar in the Front Office you will help us craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns ! This could be the perfect opportunity to advance your career with a growing and exciting hotel management company! Position Responsibilities: Passion for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay Balance & account for all daily cash and charge transactions Review & analyze all adjustments Post room, tax and miscellaneous charges to guest folios Ensure all guest charges have been balances from the various outlets and applied to the correct guest ledgers Inform general manager of control issues Follow audit binder and checklist required for duties and timelines Ability to multi-task and prioritize Flexibility- must anticipate regularly scheduled weekend and evening hours Set high standards of performance for self and others; assumes responsibility and accountability for successful completion of assignments or tasks Education and Experience: High school diploma or GED; 1+ years of experience in Hotel guest services and/or front desk, receptionist; OR 2-year degree or more from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major Our Perks & Benefits: Competitive Compensation We offer a highly competitive salary that reflects your skills and experience. Health Coverage Medical, Dental, and Vision insurance Ancillary Benefits to support your well-being 401(k) with company contribution Work-Life Balance Paid Time Off (PTO) (based on FT or PT status) Paid Sick Leave to take care of yourself when needed (based on FT or PT status) Career Growth & Support On-the-job training and mentorship Clear pathways for advancement within the company Extra Perks Associate Referral Program - get rewarded for bringing in top talent Hotel Discounts - enjoy the exclusive rates at our properties Daily Pay - Access to your pay when you want it! #HCareers ABOUT US 24seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company that believes better is always possible-for our investors, our partners, our associates and our guests. We operate in a sweet spot-large enough to be well-resourced and effective; small and specialized enough to offer accessibility and expertise in operations, investment and development. As a company, we value one-on-one relationships above all else. Whether you're an associate, a partner or an investor/owner, we're here for you-day in and day out. Ensuring our associates are able to successfully grow in their careers, and our owners are able to successfully grow their investment. Our hotel brand partners include Marriott, Hilton, Hyatt, IHG and Choice. For more information on Twenty Four Seven Hotels, visit ****************** Instagram: @247hotels Facebook: @247hotels Twenty Four Seven Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Twenty Four Seven Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws Notice to California applicants: The California Privacy Rights Act requires that applicants be informed that Twenty Four Seven Hotels will collect certain personal information during the application process. Personal information collected may include each applicant's real name, email address, postal address, and similar identifiers. Additionally, Twenty Four Seven Hotels may collect professional and employment-related information, and education information. Twenty Four Seven Hotels does not collect sensitive personal information during the application process. Twenty Four Seven Hotels will use the personal information collected to contact and communicate with applicants, and to assess each applicant's qualifications for the job(s) to which they apply. Twenty Four Seven Hotels may also use and share Personal Information as reference checks are conducted. Twenty Four Seven Hotels may also share certain Personal Information provided by applicants to service providers who are engaged by Twenty Four Seven Hotels to conduct criminal background checks. The Personal Information collected will be retained at least two years from the time an application is submitted, and may be retained as long as seven years after termination of employment for applicants who are employed by the Company. Twenty Four Seven Hotels does not sell Personal Information provided by applicants. Applicants have the right to request that Personal Information collected by Twenty Four Seven Hotels during the application process be deleted or to request that inaccurate Personal Information be corrected by submitting the request in writing to Twenty Four Seven Hotels, 19800 MacArthur Boulevard, Suite 1100, Irvine, CA 92612 or by contacting the People Resources and Development Department by dialing ************.

Essential Functions • Greet and welcome guests upon arrival, ensuring a warm and friendly first impression. • Register guests into the computer system, verifying reservation details and processing payments. • Handle cash and balance the cash drawer, maintaining accurate financial records. • Provide guests with information about hotel facilities and local attractions. • Assist guests with check-out, ensuring all services are correctly accounted for and processing various forms of payment. • Field guest complaints, conduct research, and resolve issues to ensure guest satisfaction. • Maintain extensive knowledge of the hotel's services, facilities, and the local area. • Follow hotel policies and procedures, including safety and security standards, and continuously strive to improve operational standards. • Participate in upselling and promoting marketing programs to enhance guest experience and hotel revenue. • Work cohesively with the team, supporting management and collaborating professionally with co-workers. Skills and Abilities • Understand the mission, vision, and goals of the hotel. • Must be able to prioritize and work efficiently with limited supervision. • Requires effective communication skills, both verbal and written, with the ability to upsell guests into rooms that fit their needs. • Must possess basic computer skills. • Strong attention to detail and the ability to handle multiple tasks simultaneously. • General knowledge of the city where the hotel is located and its attractions. • Extensive knowledge of the hotel, its services and facilities. • Ability to handle cash and balance cash drawer required. • Strong team player, able to partner with management and other employees in a professional manner. Job Qualifications/Requirements Education: High School diploma or GED equivalence Experience: 1 year of Customer Service experience preferred Additional: Will be required to work flexible scheduled shifts based on business needs Physical Requirements The minimum physical requirements for this position include but are not limited to: • Must be able to lift and/or carry up to 40 pounds frequently to assist guests • Ability to stand for extended periods of time • Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation • Ability to bend and twist, push, and pull, stoop, and kneel • Ascend and descend a ladder Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Disclaimer We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************. Peregrine Hospitality is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better

Benefits: Company parties Dental insurance Employee discounts Free uniforms Vision insurance 401(k) Free food & snacks Health insurance Parental leave Wellness resources Europa Village Highlights: Europa Village Wineries and Resort is a destination location in Temecula Valley Wine Country. We are a hospitality company rooted in family, and we welcome members and guests to enjoy a stay or a day in our European themed villages. We represent the countries of Italy, Spain and France and have multiple event spaces, tasting rooms, restaurants, overnight accommodations, and retail venues on our one-hundred-acre property. Our venue is the perfect place for weddings, corporate retreats, and private events providing different experiences through our unique function areas and themed menus. We employ enthusiastic associates who enjoy providing excellent customer service and desire to create lasting memories for our members and guests. Europa Village is looking to fill the position of a part-time PBX Operator. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and a clear speaking voice. Previous PBX experience is a plus. Responsibilities Specific to PBX Operator Possesses and lives Europa Village core values. Answers incoming calls from outside and inside the resort promptly and in a friendly, professional manner. Ensures effortless communication between all parts of the resort remain intact. Able to take complete and correct messages and relay them as quickly and efficiently as possible to guests and various Europa Village employees. Transfers calls to the appropriate person and/or department. Maintains a working knowledge of all aspects and functions of Europa Village, including current and upcoming special events, to accurately inform guests. Able to assist in making reservations for hotel stays and restaurant dining. Performs clerical duties, such as typing, copying, and scanning documents. Effectively resolves minor guest conflicts/complaints calmly and effectively. Notifies management of any issues that cannot be resolved easily and swiftly. Other duties that may be assigned. Responsibilities Expected of All Villagers Create and foster an environment of “teamwork” by helping fellow employees or guests without a second thought. Be comfortable working at a desk for long periods of time. Be able to communicate Europa Village's story. Ability to treat all associates and guests in a respectful manner. Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks and shoes. Arrive on time and be respectful of attendance and punctuality. Adhere to Europa Village policies and procedures. Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary. Hours for this PBX position: Open Availability Must be available to work weekends and holidays. Compensación: $18.00 - $18.00 per hour Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

Job Description At TownePlace Suites Loma Linda Hotel, every team member plays a vital role in our mission to Soar to Success. As a Front Desk Agent, you are the guest's first impression - the Ground Control of our hospitality experience - ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards. Front Desk Agents serves as the first point of contact for guests, ensuring an exceptional arrival and departure experience. This position upholds the Hotels' commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture. Key Responsibilities Include:Guest Experience Greet all guests with warmth and professionalism upon arrival and departure. Perform check-in and check-out procedures efficiently, accurately, and in accordance with brand and Sagemont Hotels standards. Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion. Promote hotel amenities, local attractions, and Sagemont programs to enhance the guest experience. Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager. Reservations & Financial Transactions Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS). Balance all front desk cash, credit, and room charge transactions in compliance with accounting policies. Assist with same-day reservations, group check-ins, and modifications as needed. Communication & Coordination Maintain clear communication with housekeeping, maintenance, and management regarding room status, guest requests, and VIP arrivals. Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP. Respond promptly to calls, emails, and internal messages using approved communication systems. Compliance & Brand Standards Adhere to all Hotels policies, brand training, and safety procedures. Maintain a clean, organized, and professional front desk workspace at all times. Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies. Work Environment & Schedule This position requires flexible availability, including nights, weekends, and holidays. This position works as one part of the Hotel team and shares in our culture Uniform and appearance standards must be maintained at all times per the Hotels policy. Qualifications High school diploma or equivalent required; college coursework in hospitality preferred. Minimum 1 year of front desk or customer service experience (hotel experience strongly preferred). Proficiency with PMS systems - Marriott FOSSE preferred Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment while maintaining composure and professionalism. Sound Interesting? Apply today!

Job Description Are you the One? If you are an honest and trustworthy Guest Service Associate with 1 or more years of experience, responsible, and excellent attendance, this may be the opportunity for you! Key Responsibilities Increase guest satisfaction by providing efficient and courteous guest service in accordance with the standards of the hotel while adhering to guidelines and procedures. Execute selling strategies to enhance hotel revenue. Understands and implements the mission statement, values, and culture at all times. The ideal candidate will be: Multi-task, detail-oriented, and remain service-centric. Communicate with guests, and co-workers, receive and transmit mail, phone, and written messages and relay pertinent information using log books. Manage time effectively. Assist with guest issues with professionalism in maintaining a hospitable attitude. Computer literate to thoroughly operating property management systems: post charges, compute bills, collect payments, and make changes. What are we looking for? To fulfill this role successfully, you must possess the following: Well-groomed and professional appearance. Effective communication skills. Good listener. Emphatic and tolerant. Rational, prudent, and practical. Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating. Must stand for eight hours, bend, stretch, and reach. Work schedule varies and may include occasionally working on Holidays, weekends, and evenings. Extended hours are sometimes required. Must be able to push or pull 60 pounds and lift and/or carry 30 pounds

As a Night Auditor, you'll ensure our guests have a seamless hotel stay. If you're a night owl with a passion for hospitality and numbers, join our dynamic team! The night auditor will perform reconciliations of the day's financial transitions and function as a front desk agent overnight. The night auditor will also serve as the hotel's manager on duty overnight.

Player Services Representative is responsible for the duties and functions of Soboba Rewards, Box Office, promotions, special events, and guest services. They are expected to encourage casino guest participation in Soboba Rewards player card program. Duties/Responsibilities Greet all guests with a smile while providing exceptional guest service. Explain Soboba Rewards benefits to all guests in detail and motivate guests to join club. Input all new guests into gaming tracking system and print player's card. Reprint lost or misplaced cards. Handle all point redemptions for comps. Register all guest in any promotions and/or drawings, and explain rules. Distribute all gift merchandise for promotional purposes and/or giveaways. Prepares Box Office tickets, sales, accept cash and credit card payments, process “will call”, tribal requests, and maintain appropriate records. Must be knowledge with all property events and promotions, must able to relay it to our customers. Capable of handling routine guest(s) complaints and incidents while exhibiting the appropriate discretion, identifying situations that require the attention of a supervisor. Assisting with the gifting program, as need. Special projects as assigned by department supervisor and/or manager. Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record. Perform special projects and other responsibilities, tasks, or duties as requested. Education / Qualifications Must be at least 21 years of age. High School diploma or equivalent, required. Two years (2) of front facing guest service experience required. Casino experience highly desirable. Ability to handle high levels of stress including but not limited to guest conflict and resolution. Proficient in computer applications and basic math skills. Ability to answer phones with etiquette. Excellent guest service skills. Any combination of education, experience and training that provides the required knowledge, skills and abilities. Must be able to provide evidence of eligibility to work in the United States of America. Certificates, licenses and registration Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. Required to submit to and obtain negative results on all drug and/or alcohol testing. Soboba Casino Resort Benefits Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 401k Plan Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance Medical available to employees at a significantly reduced cost. Dental & Vision paid for the employee. Employee Assistance Program Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) Paid Time Off Soboba Casino Resort Team Member Recognition including, but not limited to: Reward and Recognition Program (Quarterly, and Annually) Team member Incentives Discounted Team member meal

The Front Desk Agent is responsible for providing the highest quality guest service as it pertains to checking in/out of hotel guests; assisting guests with their luggage; taking hotel reservations; and answering guest questions in a gracious and professional manner. Demands accuracy with daily accounting procedures. Salary Rate: $18.00/hour Responsibilities Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day. Create memorable experiences with a warm, welcoming personality that can relate to guests and associates. Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Enjoy multi-tasking at a fast pace while having an impeccable eye for detail l to ensure accuracy and efficiency. Qualifications/Skills: Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the team member will possess the abilities or aptitudes to perform each duty proficiently, with or without reasonable accommodation. Essential: 1. Ability to satisfactorily communicate in English (interact, understand, & respond) with guests, co-workers and management to their understanding. 2. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. 3. Ability to accurately compute and manipulate mathematical calculations. 4. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 5. Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse difficult situations. 6. Ability to work well under pressure and multitask. 7. High school graduate. 8. Punctuality and reliable attendance. 9. Interpersonal skills and the ability to work well with co-workers and guests. Essential Job Functions: • A warm personality, attentive, and presentable. • Committed to delivering high levels of customer service. • Responds courteously and efficiently to queries and problems from guests, and all staff. • Check-in and check-out hotel guests in a confident, professional, and friendly manner. Initiate upgrades offer and other upsell programs to maximize revenue • Direct guests to their rooms and provide information about resort amenities and events, such as restaurant and bar hours, wellness activities, etc... • Provide gracious and efficient guest communication. Calls and emails should be answered promptly and knowledgeably, always ensuring complete and accurate information. • Provide luggage assistance to guests as needed in a friendly and efficient manner. • Review arrivals noting special requests and blocking rooms as necessary for VIP guests and group arrivals. • Complete all items as listed on shift checklists. • Ensure proper credit card procedures are followed to include credit card imprint and guest signature. • Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift. • Maintain complete knowledge at all times of: a. all hotel features/services, hours of operation. b. all room types, numbers, layout, décor, appointments and location. c. all room rates, special packages and promotions. d. daily house count and expected arrivals/departures. e. room availability status for any given day. f. scheduled daily group activities. • Communicate VIP arrivals to designated personnel for escort and delivery of amenities. • Take, record and relay messages accurately, completely, and legibly using ALICE system. • Accept and record wake-up call requests for Night Audit to complete • Communicate arrival guest information to designated departments/personnel (i.e., special requests, amenity deliver). • Meet with departing Guest Experience Host to review business status and follow-up items. • Provide Concierge service - fluent knowledge of local restaurants, unique events, city attractions, and guest amenities. • Knowledgeable of hotel fire and emergency procedures. • Encourage guest online engagement through conversation and Trip Advisor review card • Keep the front desk as well as lobby areas clean and well organized. Secondary Job Functions: • Assist with reservations/group sales/event requests and relay the information to the designated departments. Qualifications Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun! Experience. Previous experience passionately providing service to others and assisting them with creating authentic vacation or travel experiences. People Person. The best part of serving others is creating guest experiences that go beyond the expected. Great communicator. Providing amazing experiences requires the ability to communicate both verbally and through legible and grammatically correct writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Prerequisites: • Excellent communication and listening skills. • Ability to work under pressure. • Excellent organizational and prioritization skills, attention to detail, and problem-solving skills. • Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations' skills. • Must be flexible in working hours, including weekends, evenings and holidays. Desirable: • Previous guest relations training • Previous experience with automated property management system • Previous hotel experience Essential Physical Abilities: • Endure various physical movements throughout the work areas, such as reaching, bending, and stooping. • Remain in stationary position for a maximum eight hours (excluding meal and rest breaks) throughout work shift. • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 50 lbs.; and lift and/or carry or otherwise move packages, boxes, and luggage. #miramonte

Job Description AT Towne Place Suites Loma Linda, every team member plays a vital role in our mission to Soar to Success. As a Night Auditor, you are the guest's first impression and will provide the key to a smooth overnight operation - the Ground Control of our hospitality experience - ensuring every arrival and departure is smooth, memorable, and consistent with our Wings of Excellence standards. Night Auditors serve as the first point of contact for guests and play a vital role in ensuring the smooth overnight operation of the hotel, handling guest accounts, and providing exceptional guest services during nighttime hours. This position upholds the Hotels' commitment to hospitality excellence by delivering professional, friendly, and efficient service that embodies our brand values of ownership, accountability, and guest-first culture. Key Responsibilities Include:Guest Experience Greet all guests with warmth and professionalism upon arrival and departure. Perform late night check-ins and check-outs efficiently, accurately, and in accordance with brand and Sagemont Hotels standards. Ensure guest satisfaction by anticipating needs and resolving issues promptly with empathy and discretion. Promote hotel amenities, local attractions, and Sagemont programs to enhance the guest experience. Handle all guest complaints or concerns professionally, escalating as needed to the Front Desk Manager or General Manager. Reservations & Financial Transactions Manage room assignments, rate verifications, and payment authorizations accurately in the Property Management System (PMS). Assist with same-day reservations, group check-ins, and modifications as needed. Perform nightly audits of guest accounts, ensuring accuracy and completeness of all financial transactions. Balance daily revenue reports, including cash, credit, and other payment methods. Prepare and distribute detailed reports for management review. Ensure the front desk area is organized, clean, and welcoming for guests arriving or departing during night hours Communication & Coordination Maintain clear communication with hotel departments via hotel channels. Document all key guest interactions, incidents, and shift details in the Front Desk Log per Hotels SOP. Respond promptly to calls, emails, and internal messages using approved communication systems. Compliance & Brand Standards Adhere to all Hotels policies, brand training, and safety procedures. Maintain a clean, organized, and professional front desk workspace at all times. Uphold confidentiality of guest and company information in accordance with data privacy laws and brand policies. Work Environment & Schedule This position requires flexible availability, including weekends and holidays. This position works as one part of the Hotel team and shares in our culture. Uniform and appearance standards must be maintained at all times per the Hotels policy. Qualifications High school diploma or equivalent required; college coursework in hospitality preferred. Minimum 1 year of front desk or night auditor experience (hotel experience strongly preferred). Proficiency with PMS systems (Hilton OnQ/PEP, Marriott FOSSE, Choice ChoiceADVANTAGE, or IHG Opera Cloud preferred). Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Ability to multitask in a fast-paced environment while maintaining composure and professionalism. Sound Interesting? Apply today!