Guest service representative jobs in Concord, PA

Job Description KassCon in Philadelphia, PA, US is seeking a Guest Services Representative to join our team. At KassCon, we pride ourselves on creating a warm and welcoming environment for all our guests. As a Guest Services Representative, you will be the first point of contact for visitors, assisting them with inquiries and ensuring their needs are met with a friendly and professional demeanor. Join our team and be part of a company that values customer satisfaction and team collaboration. With a competitive salary range of $14/hr. - $18/hr., this is an exciting opportunity to showcase your customer service skills and make a difference in the guest experience at KassCon. Apply now and be a part of our dedicated team! Compensation: $14 - $18 hourly Responsibilities: Greet guests, and open door(s) for residents, tenants, and guests. Answer the phone at the front desk. Accept packages (USPS, UPS, FED EX, dry cleaning, etc.), logging them in for residents and putting them in storage room. Distribution of packages to residents & ensuring signature for receipt. Assisting residents with the arrival of guests and deliveries. Maintaining a log of all building visitors. Respond to any alarms of the building including fire, intruder, HVAC, water, etc. if safe to do so. Contact 911 and request emergency assistance from police, fire, and emergency medical services as needed. Incident Reporting. Enforce Building policies and procedures. Contact elevator company for emergency response when needed. Contact building Superintendent or Maintenance if the need of building repair should arise. Report any building malfunctions that it becomes aware of or is advised of by any residents to management (i.e. Light bulb out, broken tiles, leaks, etc.). Challenge suspicious individuals and inform the authorities of suspicious incidents. Act as a deterrent to building violators. Implement/enforce building access control. Qualifications: 0-2 years of experience in customer service or hospitality industry Strong verbal and written communication skills Ability to work nights and weekends Experience as a receptionist is a plus US work authorization About Company In 2000, three friends looked at Philadelphia's rapidly expanding real estate market and saw that something was lacking; the existing cleaning industry could not meet the standards of the high-end commercial, retail, residential, and green building sectors. Together, they resolved to fill that niche and founded KassCon, a business dedicated to providing professional cleaning and exceptional concierge service to the sophisticated corporate customers moving into Center City's high-rise office complexes and condominiums.

Job DescriptionSalary: $15 per hour, plus tips Guest Service Representative Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, wed love to meet you. We are looking for aGuest Service Representativeto join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service. Responsibilities: Retail sales and product merchandising/organizations Coordinating and booking grooming appointments Supporting owners with the self-serve dog wash process Must Haves: Trustworthy Strong work ethic and works well independently Enjoys cleaning and working in a clean, safe environment Strong attention to detail Loves connecting with both humans and dogs Values the importance of strong customer service knows that every interaction can make someones day! To have an edge on the competition, apply here: ********************************************************************* Job Types: Full-time, Part-time Compensation:$15 Plus Tips Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs youd get to spend time with.

The Guest Service Representative (GSR) embodies the property's commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts. Responsibilities: Check guests in and out of the property Handle guest inquiries and provide information about the local area Assist with resolving guest complaints and issues Process payments and maintain accurate records Collaborate with other team members to ensure guest satisfaction Requirements: Excellent customer service skills Strong communication and interpersonal abilities Attention to detail and problem-solving skills Ability to work in a fast-paced environment Previous experience in a customer-facing role is a plus Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks and drug screening. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Description The Guest Service Representative (GSR) embodies the property's commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts. Responsibilities: Check guests in and out of the property Handle guest inquiries and provide information about the local area Assist with resolving guest complaints and issues Process payments and maintain accurate records Collaborate with other team members to ensure guest satisfaction Requirements: Excellent customer service skills Strong communication and interpersonal abilities Attention to detail and problem-solving skills Ability to work in a fast-paced environment Ability to work a flexible shifts, weekends and holidays are required Previous experience in a customer-facing role is a plus Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

The Guest Service Representative (GSR) embodies the property's commitment to exceptional service, ensuring guests receive efficient, courteous, and professional assistance in all front office operations. The Guest Service Representative plays a key role in ensuring guests have a memorable and enjoyable stay at our properties. They are responsible for providing exceptional customer service and addressing any guest inquiries or issues. We seek highly motivated team members. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. Benefits: Insurance (health, dental, vision, etc.) Paid time off (vacation, sick leave, holidays) 401K retirement plan DailyPay: Access your earned wages when needed. Special team member hotel rates for travel enthusiasts. Responsibilities: Check guests in and out of the property Handle guest inquiries and provide information about the local area Assist with resolving guest complaints and issues Process payments and maintain accurate records Collaborate with other team members to ensure guest satisfaction Requirements: Excellent customer service skills Strong communication and interpersonal abilities Attention to detail and problem-solving skills Ability to work in a fast-paced environment Ability to work a flexible shifts, weekends and holidays are required Previous experience in a customer-facing role is a plus Note: Duties may adapt to meet evolving business needs. All offers are contingent on background checks. Adhering to Newport Handbook policies is required. Newport Hospitality is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced. Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes 8 hours per week minimum of weekends, days, some evenings and some holidays. Responsibilities: Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system. Promptly and graciously answer phone calls and retrieve messages in a timely manner. Share historical information about Nemours Estate. Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience. Provide transportation via golfcart for guests (Driver's License Required) Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure. Attend all Nemours Estate required staff meetings and trainings. Complete all annual trainings as required by Nemours. Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee's supervisor. Requirements: High School diploma or equivalent required Must have excellent customer service Valid driver's license required

Nemours is seeking a Casual Guest Services Representative to join the Nemours Estate team in Wilmington, DE. Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious, informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions, communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced. Guest Services Representatives must display exceptional customer service, communication and hospitality skills. The work schedule includes 8 hours per week minimum of weekends, days, some evenings and some holidays. Responsibilities: Process sales for admissions, season passes, online prepaid tickets, and complimentary associate/hospital patient visits utilizing a point of sale computer system. Promptly and graciously answer phone calls and retrieve messages in a timely manner. Share historical information about Nemours Estate. Acts as a liaison with drivers, interpreters, gardeners, housekeeping and other Nemours staff to provide, maintain and promote a positive guest experience. Provide transportation via golfcart for guests (Driver's License Required) Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure. Attend all Nemours Estate required staff meetings and trainings. Complete all annual trainings as required by Nemours. Additional miscellaneous duties and responsibilities as may be assigned from time to time by employee's supervisor. Requirements: High School diploma or equivalent required Must have excellent customer service Valid driver's license required

Additional Information Evening Shift Job Number 25187068 Job Category Rooms & Guest Services Operations Location Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107VIEW ON MAP (***************************************************************************************************************************************************************** Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Job DescriptionRole: Pet Resort Guest Service Representative As a Pet Resort Guest Service Representative at K9 Resorts of Audubon, you are the face of our company. Your primary goal is to provide every client and their dog with a wow experience, making them feel comfortable, confident, and like VIPs. You will uphold our mission and values, ensuring every interaction is a positive one. Pet Resort Guest Service Representative Responsibilities: Follow all operational procedures as outlined in the K9 Resorts Operations Manual. Greet all customers entering the building. Perform check-in/check-out and reservation procedures in the POS system. Take custody of pets and ensure they are properly placed in the building. Answer telephone inquiries. Provide tours of the facility to potential customers when necessary. Feed and medicate all dogs. Provide personal playtimes for dogs when requested. Perform body checks to identify pre-existing conditions and/or injuries. Perform tasks as requested by management, including: Sanitation of the lobby, boarding, and daycare accommodations. Monitoring daycare. Bathing dogs. Pet Resort Guest Service Representative Qualifications: Ability to lift at least 20 lbs. High school diploma or equivalent required. Some weekend and holiday hours are required. Salesmanship personality and comfort. Outgoing, positive, and enthusiastic personality. Company Overview: K9 Resorts are internationally recognized, multi-award-winning pet care facilities. Rated the top pet care franchise in the nation by the International Boarding and Pet Care Services Association, we have consistently been recognized as #1 by major publications. As a family-owned and operated company experiencing exciting growth, we offer significant opportunities for advancement. We seek energetic, reliable team players who love dogs. At K9 Resorts, we pride ourselves on promoting from within, creating a family-like environment. If you're looking to start a career with potential for growth, join our nationally recognized, top-rated pet care facility. Apply now! We look forward to meeting you!

Job Description The Guest Services Representative is a game day position responsible for greeting guests, management of elevator, escalator, and turnstile operations at Citizens Bank Park. This is a customer-facing position that requires a high level of customer service to our guests. JOB DUTIES & RESPONSIBILITES: Greeting guests as they enter the ballpark or seating area which includes: Escorting guests to their specific seat. Maintaining ticket discipline by checking ticket accuracy. Managing the guest experience by enforcing the Phillies Code of Conduct policies. Answering any questions that guest may have. Ensuring the safety of our guests by investigating any bats or baseballs that may enter the seating area. Managing guest movement during the time that the ball is in play. Reporting any incidents by using the incident tracking system. Taking direction from supervisors. Communicating security issues to supervisors. Management of elevator and escalator operations which includes: Ensuring guests are transported safely throughout the ballpark. Answering any questions that guest may have. Advising supervisors of any operational or mechanical issues. Management of turnstile area to ensure quick and safe entry into the ballpark, which includes: Ensuring the turnstiles are uncovered, powered up and is clear of debris for each event. Greeting guests as they approach the turnstile and assist with ticket scanning. Ensuring the guest enters through the turnstile safely. Answering any questions the guest may have. Advising supervisors of any ticketing issues. Ensuring that all turnstiles are properly powered down and covered at the end of each event. SKILLS & QUALIFICATIONS: Excellent written and verbal communication skills and have great attention to detail. Must be able to work autonomously and with a team at all levels of the organization and with a diverse work force. Availability to work long hours, including nights, weekends and holidays. Strong customer service skills. Strong teamwork attitude. PHYSICAL REQUIREMENTS: Constant standing for extended periods of time lasting a minimum of 5 hours per event. Frequent walking to monitor sections, which may involve ascending/descending stairs and walking up inclines and/or uneven surfaces. Occasional lifting and/or moving up to 25 pounds. Ability to work in outdoor weather conditions for extended periods of time. The Phillies are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably six to twelve months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

The Study at University City is currently seeking a Guest Service Agent, to provide genuine hospitality and highest quality of service to our guests. This position organizes, confirms, processes, and conducts all guest check-ins/outs, room reservations, requests and inquiries. Under the direction of the Guest Service Manager, the Guest Service Agent is responsible for the daily operation of the Front Desk and Living Room. Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences. Responsibilities Provide the highest and most efficient level of hospitality and customer service expected by our guests. Complete the guest check-in and check-out processes, which includes assigning guests their rooms and facilitating payment. Maintains room inventory of vacancies, reservations, and assignments. Courteously answer inquiries and accept reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. Coordinate with all departments of the hotel to manage guest requests, as well as answer general guest inquiries about the hotel and the surrounding area. Attends to guests needs and request, including setting up and scheduling wake-up calls and outgoing taxis, making restaurant recommendations, resolving billing issues, and complaints. Regularly calculates and/or posts charges, receipts, cash payments and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. Provide assistance to other team members to contribute to the best overall performance of the department and the hotel. Perform accordingly to the company handbook in regard to policies, procedures and regulations. Ensure total awareness of in-house VIP's. Maintain a safe and clean work environment. Fundamentals Ability to maintain a friendly, cheerful and courteous demeanor at all times. Education: High school diploma or general education degree (GED). Experience: 1 year within a customer facing role. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel. Flexibility to work any shift including evenings, weekends and holidays. Excellent verbal and written interpersonal communication skills. Proficiency in English required. A second language is desirable. Strong organizational skills including follow up, time management, ability to multi-task and manage multiple priorities in a fast-paced environment. Ability to positively communicate and interact with all hotel departments. Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs. Ability to stand for long periods of time in an indoors with a thematically climate-controlled workstation. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Study Hotels is a drug free workplace. Pre-employment drug test and background check required. About Us The Study at University City, the second property of the Study Hotels brand, is located at the crossroads of the University of Pennsylvania and Drexel University in the heart of University City in Philadelphia, PA. The 212-room hotel features areas of discovery and connection placed throughout for purposeful guest interaction, including three custom designed museum cases showcasing artifacts from nearby museums, custom writing desks complete with postcards to encouraging guests to connect with family and friends postage free, and a European-inspired café. Guest rooms and public spaces are designed around a bright, uplifting palette, reflective of contemporary residential living. The Study at University City offers CO-OP Restaurant & Lounge, an energetic restaurant featuring great food and spirited hospitality positioned at the bustling corner of 33rd and Chestnut Streets. Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.

"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit ************************** Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Company Description Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly's finest clientele. Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! Job Description First impressions are lasting impressions! We are seeking a warm, service-minded professional to join the dynamic Guest Services team as a Front Desk Agent. Front Desk Agent/Guest Service What's in it for you: Unlimited career development opportunities, both nationally and internationally. The sky is your limit! Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential Give back through our Corporate Social Responsibility activities and local community based philanthropy. What you will be doing: Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests. Handling incoming phone calls to the hotel including In-house guest requests. Enrolling guests in our ALL Accor frequent guest program. Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Candidate should be able to deliver luxury service, be efficient, empowered and cordial. Responsible for a cash bank and following all cash handling procedures. Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling. Qualifications Your experience and skills include: Previous experience with Opera Cloud a plus or a comparable property management system (PMS). Must have experience working with computers, specifically Word, Excel and messaging. Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service. Minimum 1-year experience in similar position in a luxury setting or hotel school degree. Must be flexible with days and hours. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

←Back to all jobs at Valley Forge Casino Resort Night Auditor (Full & Part-Time) Valley Forge Casino Resort is an EEO Employer - M/F/Disability/Protected Veteran Status Provide guests with a friendly and efficient check-in and check-out experience. Provide guests with general information regarding hotel, amenities and special events. Job Duties · Sell rooms utilizing excellent customer service skills and yield management. · Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc in a friendly, professional manner. · Complete all registration forms and computer input. · Retrieve and distribute room keys. · Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures. · Communicate with Executive Hosts regarding hotel stays. · Utilize computer to run necessary reports. · Balance all transactions at the end of shift (audit out). · Operate manual procedures in the event of computer failure. · Other duties assigned by management. Qualifications · High school diploma or equivalent, and front desk experience preferred. · Ability to utilize basic office machines, computer and telephone. · Ability to communicate with guests and staff in English. · Knowledge of hotel key system. · Must be able to work flexible shifts and able to stand for long periods of time. · Detail oriented and able to multitask. · Ability to add, subtract and audit accounts. · Money handling experience and ability to operate electronic draft system. · Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems. Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations. Please visit our careers page to see more job opportunities.

The New Fairfield Inn & Suites by Marriott Valley Forge/Great Valley is now seeking a passionate, energetically friendly team members to exceed the expectations of our guests as a member of our Front Office Team. This challenging role will require the ability to multi-task and exceed the expectations of our guests by delivering incredible service. Applicant must be willing to work evenings, nights, weekends and holidays as required. Prior Marriott experience strongly desired. Proudly affiliated with Gulph Creek Hotels, full-time team members will enjoy a full benefits package including health, life, dental, vision, 401K, PTO and Vacation time. Come and grow your hospitality career with a company having a proven track record of promotion from within. View all jobs at this company

Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Additional Information Overnight Shift Job Number 25187066 Job Category Rooms & Guest Services Operations Location Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107VIEW ON MAP (***************************************************************************************************************************************************************** Schedule Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. Operate telephone switchboard station. Respond to and resolve guest requests, including wake-up call requests. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Review shift logs/daily memo books and document pertinent information in logbooks. Process all payment types such as room charges, cash, checks, debit, or credit. Count and secure bank. Complete end-of-day activities including posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Print and fold folios and ensure that they are placed under each guest room door the night before check-out. Follow all company safety and security policies and procedures, and report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others and listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What You'll Do Greet and assist guests throughout arrival and departure Provide information on hotel services and local attractions Handle guest requests and resolve issues professionally Process payments, verify reservations, and maintain accuracy Coordinate with other departments to ensure smooth service Promote amenities to enhance the guest stay Who You Are Warm, polished, and passionate about hospitality Detail-oriented with strong communication skills Able to multitask in a fast-paced setting Front desk experience preferred; Opera a plus Flexible with shifts, including weekends and holidays Why You're Here You understand the power of first impressions and take pride in delivering exceptional service. At HOTEL DU PONT, you help create experiences guests remember long after their stay. If you'd like, I can update all previous job descriptions to follow the new under-250-character rule for both sections.