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Guest service representative jobs in Daphne, AL - 235 jobs

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Guest Service Representative
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  • Guest Service Representative

    Pensacola 2.8company rating

    Guest service representative job in Pensacola, FL

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $22k-27k yearly est. Auto-Apply 60d+ ago
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  • Guest Service Representative

    Courtyard By Marriott Downtown Pensacola

    Guest service representative job in Pensacola, FL

    Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $21k-28k yearly est. 17d ago

  • Guest Service Representative

    Mobile Home 2 Suites 4.4company rating

    Guest service representative job in Mobile, AL

    A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are in search of qualified candidates who can excel at the following: ∙ Always maintain a professional appearance ∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed ∙ Address and resolve guest complaints in a timely manner ∙ Block incoming reservations based on guest requests and room availability ∙ Block arriving reservations of all groups ∙ Maintain cleanliness of the back office and front desk area ∙ Anticipate guest needs to have superior guest service ∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: ∙ Competitive pay ∙ Paid vacation time ∙ Hotel discounts ∙ Employee Assistance Program ∙ Paid training ∙ Medical/Dental/Vision Insurance ∙ Supplemental Insurance Available ∙ Free Teladoc View all jobs at this company
    $20k-26k yearly est. 60d+ ago

  • Guest Service Representative

    Homewood Suites By Hilton Mobile, Al

    Guest service representative job in Mobile, AL

    Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard• Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary• Check expected departures for today & clears checkouts or extends stays after check out time• Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $19k-25k yearly est. 10d ago

  • Guest Service Rep

    Dreamscape Hosptality

    Guest service representative job in Mobile, AL

    Job DescriptionDescription: The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. Requirements Qualifications: High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays. Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to [X] pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Requirements:
    $19k-25k yearly est. 25d ago

  • Guest Service Representative

    Homewood Suites

    Guest service representative job in Mobile, AL

    Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $19k-25k yearly est. Auto-Apply 11d ago

  • Part time Front desk agent

    Springhill Suites Mobile West

    Guest service representative job in Mobile, AL

    Introduction: We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment. Responsibilities: Manage reservations and check guests in and out using a computerized system Handle guest requests, such as booking tours or making restaurant reservations Assist with check-in and check-out processes, including handling payments and issuing keys Answer phone calls and respond to online inquiries in a timely and professional manner Assist with organizing and setting up events and meetings Handle guest complaints and concerns with grace and professionalism Perform light cleaning duties, such as wiping down counters and restocking supplies Other duties as assigned Qualifications: Previous experience as a front desk agent or in a customer service role is preferred Strong communication and interpersonal skills Ability to multitask and handle a high-volume workload Proficiency with computer systems and software, such as Microsoft Office and reservation management systems Flexibility to work evenings, weekends, and holidays as needed Perks: Competitive salary Employee discounts on hotel rooms and amenities Opportunities for advancement within the company Professional development opportunities Positive and supportive work environment View all jobs at this company
    $24k-29k yearly est. 60d+ ago

  • Front Desk Agent

    Downtown Mobile Quality Inn

    Guest service representative job in Mobile, AL

    A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are in search of qualified candidates who can excel at the following: ∙ Always maintain a professional appearance ∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed ∙ Address and resolve guest complaints in a timely manner ∙ Block incoming reservations based on guest requests and room availability ∙ Block arriving reservations of all groups ∙ Maintain cleanliness of the back office and front desk area ∙ Anticipate guest needs to have superior guest service ∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: ∙ Competitive pay ∙ Paid vacation time ∙ Hotel discounts ∙ Employee Assistance Program ∙ 401(k) - up to 4% company match ∙ Medical/Dental/Vision Insurance ∙ Supplemental Insurance Available ∙ Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company
    $24k-29k yearly est. 60d+ ago

  • Breakfast Attendant - Guest Service Agent

    Home2 Suites By Hilton Pensacola I-10 at North Davis Hwy

    Guest service representative job in Pensacola, FL

    Job Description Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to make our guests' experience memorable. As our part-time breakfast attendant, you will maintain the breakfast area by keeping the food stocked and cleaning. As our part-time guest service agent, you will greet and assist guests with check-ins and inquiries, answer phones, handle reservations, payments, and basic administrative tasks. Qualifications: Positive attitude and strong customer service skills Reliable, punctual, and team-oriented Ability to work mornings (breakfast) or afternoons/evenings (front desk) Hotel or customer service experience preferred but not required Apply now if you love working with people and offering a fantastic guest experience! Compensation: $14 - $15 hourly Responsibilities: Address visitor questions and requests promptly, courteously, and efficiently Maintain the breakfast area by cleaning tables, chairs, and buffet counter, and empty trash as needed Qualifications: Candidates must have completed high school or received similar certification (GED) This role requires a strong emphasis on putting the guest first and providing exceptional customer service About Company Encore Hospitality
    $14-15 hourly 14d ago

  • Breakfast Attendant - Guest Service Agent

    Home2 Suites

    Guest service representative job in Pensacola, FL

    Our busy hotel is looking for an enthusiastic and detail-oriented customer service professional to make our guests' experience memorable. As our part-time breakfast attendant, you will maintain the breakfast area by keeping the food stocked and cleaning. As our part-time guest service agent, you will greet and assist guests with check-ins and inquiries, answer phones, handle reservations, payments, and basic administrative tasks. Qualifications: Positive attitude and strong customer service skills Reliable, punctual, and team-oriented Ability to work mornings (breakfast) or afternoons/evenings (front desk) Hotel or customer service experience preferred but not required Apply now if you love working with people and offering a fantastic guest experience!
    $25k-31k yearly est. 12d ago

  • Front Desk Agent

    Yedla

    Guest service representative job in Atmore, AL

    Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
    $24k-29k yearly est. 60d+ ago

  • Front Desk Agent

    Hampton Inn Foley, Al

    Guest service representative job in Foley, AL

    Job DescriptionThe Front Desk Agent is responsible for being the first point of contact as well as the first impression with guests, handling all stages of a guest's stay which can include multitasking, and performing the following duties in a manner that reflects our hotel's vision, mission, and core values.Compensation: $14 per hour Responsibilities: Operate hotel switchboard, take calls and provide information and transfer calls Take reservations in person, via email, or over the phone, including group bookings. Provide guests with information about hotel amenities, dining, and travel directions. Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. Qualifications: Proven customer service experience with a strong guest-focused mentality Experience in food service or hospitality is preferred but not required-we welcome applicants at all experience levels. Physical ability to stand, walk, and lift up to 25 pounds as needed. Availability to work flexible schedules, including weekends and holidays. Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint About Company Our property's vision is to have a positive impact. We value relationships, reputation, and returns for all employees, not just owners
    $14 hourly 30d ago

  • Front Desk Agent

    Orange Beach Fairfield Inn & Suites

    Guest service representative job in Orange Beach, AL

    The Guest Service Representative works at the front desk of the hotel and provides service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out departing guests. The GSR provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. Duties and Responsibilities: · Block incoming reservations based on guest requests and the availability of rooms to meet those requests. · Block arriving reservations of all groups if deemed necessary, pre-register the rooms in the property computer system, place keys in envelopes and note the room number on the envelopes. · Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and the method of payment is established. · Accept and record credit card and photo ID information on guest accounts in the hotel computer system. · Assist as needed in other departments and areas including the Guest Breakfast, Housekeeping, Laundry, and property designated events. · Maintain the cleanliness of the back office and front desk area. · Anticipate guest needs, respond promptly, and acknowledge all guests in a timely and courteous fashion. · Maintain a positive attitude. · Address and resolve guest complaints in a timely manner to ensure guest satisfaction. · Document all guest requests and concerns and communicate information to the personnel responsible for proper handling in a timely manner. · Prepare a shift drop verifying the totals determined match the totals in the property management system. · Maintain the confidentiality and security of proprietary company information, correspondence, reports, and files. · Manage and document all Lost and Found items as directed by management's policies and procedures. · Perform other duties as assigned by management. · Follow and adhere to all standards and regulations set forth by your hotel and as directed by management. · Be a Brand Ambassador of A&R's Culture, Mission, and Values. Required Skills and Experience: · Previous hospitality experience preferred but not required. · Highly energetic and motivated individual · Ability to take initiative and work with little direction. · Excellent interpersonal communication skills with strong customer/client focus essential. · Strong critical thinking skills · Ability to work in a fast-paced, high-pressure environment. · Ability to shift and manage multiple priorities. · Result driven focus and ability to work through to completion in a timely manner. Other Skills Required: · Physical: Must be able to stand for periods of time; ability to lift to 25 lbs.; may require frequent bending, stooping, and kneeling · Mathematical: Must be able to use basic mathematical techniques including percentages and ratios View all jobs at this company
    $24k-29k yearly est. 60d+ ago

  • Guest Service Representative

    Courtyard By Marriott Downtown Pensacola

    Guest service representative job in Pensacola, FL

    Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Greet guests and perform check-in/out procedures • Follow all cash and credit card procedures required by hotel and brand standard • Check house count to determine the rooms available for the day • Review credit limit exception report & gets additional approval if necessary • Check expected departures for today & clears checkouts or extends stays after check out time • Update housekeeping room status when received from housekeeping • Balance departments from daily activity report at the end of shift • Performs cashier shift change when cash is in balance • Explain any of the hotel's promotional items to each guest checking in & gives them to any guest who requests them • Mention various hotel amenities, (i.e. free breakfast, spa, fitness center, voice mail, etc.) to guests during lags in phone or in-person conversations • Respond promptly to any guests' inquiries or complaints; Offers alternate solution if guest demand cannot be met • Demonstrate commitment to servicing the guest by being hospitable and accommodating • Document any guest accidents by completing the accident report form • Ability and flexibility to work various shifts including evenings, weekends, and holidays Education/Experience • High School diploma or GED preferred • One year hospitality experience required • Customer service experience required • Experience handling cash and credit card procedures • Attention to detail • Knowledge of the hotel layout, all amenities offered, and all procedures & organization. • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
    $21k-28k yearly est. Auto-Apply 60d+ ago

  • Guest Service Rep

    Dreamscape Hosptality

    Guest service representative job in Mobile, AL

    Job DescriptionDescription: The Guest Service Representative is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities: Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. Qualifications: High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays. Work Environment: This job operates in a professional hotel environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. Equal Employment Opportunity: Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job. Requirements: Physical Requirements: Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to 10 pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
    $19k-25k yearly est. 17d ago

  • Front Desk Agent

    Mobile Days Inn/Super 8 4.4company rating

    Guest service representative job in Mobile, AL

    A & R Hospitality Group is looking for a Guest Service Representative (GSR) who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 19 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Guest Service Representative is to work at the front desk of the hotel and provide service to hotel guests and clients. The GSR greets and checks in arriving guests and checks out departing guests. The GSR provides excellent customer service to all guests, make reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are in search of qualified candidates who can excel at the following: ∙ Always maintain a professional appearance ∙ Register all incoming guests and ensure all pertinent information is obtained ∙ Assist in other departments as needed ∙ Address and resolve guest complaints in a timely manner ∙ Block incoming reservations based on guest requests and room availability ∙ Block arriving reservations of all groups ∙ Maintain cleanliness of the back office and front desk area ∙ Anticipate guest needs in order to have superior guest service ∙ Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: ∙ Paid vacation time ∙ Hotel discounts ∙ Paid Holidays ∙ Continuous training ∙ Medical/Dental/Vision Insurance ∙ Supplemental Insurance Available ∙ Free Teledoc for eligible employees A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. View all jobs at this company
    $25k-31k yearly est. 60d+ ago

  • Front Desk Agent

    Yedla

    Guest service representative job in Foley, AL

    Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. DUTIES & RESPONSIBILITIES Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments
    $24k-29k yearly est. 60d+ ago

  • Guest Service Agent Fairfield Inn Orange Beach Alabama

    Orange Beach Fairfield Inn & Suites

    Guest service representative job in Orange Beach, AL

    A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 22 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are in search of qualified candidates who can excel at the following: Always maintain a professional appearance Register all incoming guests and ensure all pertinent information is obtained Assist in other departments as needed Address and resolve guest complaints in a timely manner Block incoming reservations based on guest requests and room availability Block arriving reservations of all groups Maintain cleanliness of the back office and front desk area Anticipate guest needs to have superior guest service Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: Competitive pay Paid vacation time Hotel discounts Employee Assistance Program 401(k) - up to 4% company match Medical/Dental/Vision Insurance Supplemental Insurance Available Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company
    $20k-26k yearly est. 60d+ ago

  • Guest Service Rep

    Dreamscape Hosptality

    Guest service representative job in Mobile, AL

    Full-time Description The Guest Service Agent is responsible for providing exceptional customer service to hotel guests, ensuring a memorable experience. This role involves checking guests in and out, handling reservations, and addressing guest inquiries and needs. Key Responsibilities Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities. Handle guest check-outs, ensuring accurate billing and payment processing. Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Make, modify, and cancel guest reservations as needed. Provide concierge services, such as recommending local attractions, restaurants, and activities. Maintain a tidy and organized front desk area. Assist with luggage handling and other guest services as required. Uphold the hotel's standards of quality and hospitality at all times. Requirements Qualifications: High school diploma or equivalent required; some college or hospitality training preferred. Previous experience in customer service, hospitality, or related field preferred. Strong communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Basic computer skills; experience with hotel reservation software is a plus. Must be able to work flexible hours, including evenings, weekends, and holidays. Physical Requirements Ability to stand, walk, and remain on feet for extended periods. Ability to lift and carry up to [X] pounds occasionally (consider adjustments based on specific needs). Visual and auditory ability to interact with guests, answer phones, and perform job duties safely. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work Environment This job operates in a professional hotel environment. The role routinely uses standard office equipment such as computers, phones, and photocopiers. The noise level in the work environment is usually moderate. Equal Employment Opportunity Dreamscape is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to providing reasonable accommodation to qualified individuals with disabilities to enable them to perform the essential functions of the job.
    $19k-25k yearly est. 60d+ ago

  • Guest Service Agent

    Mobile Home 2 Suites 4.4company rating

    Guest service representative job in Mobile, AL

    A & R Hospitality Group is looking for a Front Desk Agent who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group: A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the company's website at ***************** The primary role of the Front Desk Agent is to work at the front desk of the hotel and provide service to hotel guests and clients. The Front Desk Agent greets and checks in arriving guests and checks out departing guests. The Front Desk Agent provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. We are in search of qualified candidates who can excel at the following: -Always maintain a professional appearance - Register all incoming guests and ensure all pertinent information is obtained - Assist in other departments as needed - Address and resolve guest complaints in a timely manner - Block incoming reservations based on guest requests and room availability -Block arriving reservations of all groups - Maintain cleanliness of the back office and front desk area - Anticipate guest needs to have superior guest service - Maintain confidentiality and security of proprietary company information and guest information A&R benefits include: - Competitive pay - Paid vacation time -Hotel discounts -Employee Assistance Program - Paid training -Medical/Dental/Vision Insurance - Supplemental Insurance Available - Free Teladoc A &R Hospitality Management provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. View all jobs at this company
    $21k-26k yearly est. 32d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Daphne, AL?

The average guest service representative in Daphne, AL earns between $17,000 and $29,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Daphne, AL

$22,000

What are the biggest employers of Guest Service Representatives in Daphne, AL?

The biggest employers of Guest Service Representatives in Daphne, AL are:
  1. Nothing Bundt Cakes
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