Guest service representative jobs in Jupiter, FL - 625 jobs

As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience Day-to-Day: • Assist customers and business partners via telephone and email • Handle customer complaints in a calm, professional manner • Diagnose, assess, and resolve problems or issues • Monitor progress of delivery routes • Process changes or cancellations to delivery orders Requirements: Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. Previous customer service experience Strong communication skills and the ability to satisfactorily resolve issues Solid ability to multitask with exceptional organizational skills Ability to thrive under pressure while delivering solutions that exceed customer expectations Pluses: Fluency in Spanish

Job Description ENERGY AND DRIVE: Energetic and takes initiative. Is pro-active and persistent in pursuing and completing tasks. Strives to exceed expectations and goals. ESSENTIAL RESPONSIBILITIES: • Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested. • Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell. • Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records. • Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue. • Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone. • Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service. • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy. • Maintains a friendly, cheerful and courteous demeanor at all times. • Performs other duties as assigned, requested or deemed necessary by management OTHER RESPONSIBILITIES: • Processes all guest mail, messages and faxes by receiving, sorting, notifying and distributing to mailboxes and to guests in order to ensure the information is received by the guests in the most timely and accurate method possible. • Contributes and maintains established information and communications sources such as department and front desk log books in order to enhance department communications and operations. • Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel. • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD SUPERVISORY DUTIES: None COMPETENCIES STRATEGIC SKILLS: • Proficient in position required job skills and knowledge. Intelligent in grasping and integrating new information. Is an active learner with a strong sense of curiosity. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Considers multiples resources and methods for analyzing problems. Makes great decisions. OPERATING SKILLS: • Is effective in prioritizing work; consistently manages time and processes to create maximum efficiency with minimum disruption or redundancy. Is time sensitive, understands how work and processes fit in with other departmental or business priorities and objectives. Is able to adjust work to accommodate expected and unexpected changes. Is able to gauge progress with respect to overall impact and results. COURAGE: Can think and act independently with confidence. Has personal fortitude and integrity when faced with challenges PERSONAL AND INTERPERSONAL SKILLS: • Welcoming and warm personality. Able to engage easily and actively connect with others. Is genuinely caring and compassionate; visibly demonstrates desire to understand others. Creates confidence and trust with others, is socially aware of self and others and is known for communicating the right message at the right time. Utilizes a variety of approaches and communication techniques tailored to each situation. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Is direct yet tactful and considerate of audience. Positively accepts and provides feedback. KNOWLEDGE/SKILLS: • Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems. • Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. Must be fluent in oral and written English. • Must have vision ability to read written communiques and monochrome computer screen. • Must have hand and finger dexterity to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing. • Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing. • Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations. • Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks. ABILITIES: 90% of shift is standing, Bending/kneeling - repeated bending and kneeling required while filing, Mobility - must be able to reach all areas of hotel to assist clients. Occasional standing. Occasional carrying and lifting of files and office items up to 25 lbs. EDUCATION/FORMAL TRAINING: High School diploma or equivalent EXPERIENCE: None required MATERIAL/EQUIPMENT USED: Standard office equipment including but not limited to: telephone, copier, cash register, PC, fax machine, and PBX machine. ENVIRONMENT: Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%3C/p> Powered by ExactHire:165434

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Greeter/Counter Desk Attendant and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today! Applicants must be at least 18 years of age to qualify for a position. WHAT OUR GREETERS/DESK ATTENDANTS DO Greeters/Desk Attendants set the tone for everyone who enters our doors, giving us our first opportunity to impress our guests and provide them with the kind of “WOW” factor they've been looking forward to. A GREETER/ DESK ATTENDANT'S DAY-TO-DAY Be friendly and inviting to our guests in person and over the phone Manage the waitlist Track availability and assign lanes, shoes & other equipment Prepare for leagues Ring sales at the counter and follow our cash control procedures Promptly notify our mechanics of any pinspotter/pinsetter malfunctions and log these issues Assist our guests with basic bowling instruction (no, you don't need to show them your trick shots, just the essentials) Operate our POS system, central panel, computers, and P/A system WHAT IT TAKES HS Diploma or equivalent restaurant/hospitality experience (Optional) Proven success in school/previous job experience Excellent telephone etiquette Must meet the minimum age required by state law to serve alcohol PERKS (MORE REASONS YOU'LL LOVE YOUR JOB) Free Bowling! $1 Arcade Play 20% off Events 50% off Food & Beverages WORK ENVIRONMENT/ PHYSICAL DEMANDS: Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance. Job Type: Part-time Shift: Evening shift Night shift Weekly day range: Weekend availability Work Location: One location Who We Are Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com. Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************

Job Purpose: To perform in a pleasant, professional and efficient manner, a combination of duties mainly related, but not limited, to check-in and check-out of guests which contributes to an overall positive experience. Job Responsibilities: Greet, register, and assign rooms to guests. Issue room key and escort instructions to Bell person or directly to guest as appropriate, without announcing room numbers. Answer inquiries pertaining to hotel services, registration of guests and shopping, dining, entertainment and travel directions. Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests. Compute bill, collects payment and makes change for guests. May post charges such as room, food, liquor or telephone by hand or machine. Date-stamp, sort and rack incoming mail and messages. Transmit and receive messages using equipment such as telephone, fax and switchboard. Understand and enforce the hotel company credit policies. Account for all cash and makes deposits in accordance with hotel and company policies. Take the initiative to greet guests in a friendly and warm manner. If functioning in a Lead Capacity: (a) take responsibility for assigned employees in the absence of the Supervisor, (b)assign work, and ensure proper performance of assigned employees. May make restaurant, transportation or entertainment reservations for guests; may deposit guests' valuables in hotel safe or safe-deposit box; may order complimentary flowers or champagne for special guests. Other duties as assigned. Job Skills: Speak clearly and listen carefully. Use personal judgment and specialized knowledge to give information to people. Communicate well with many different kinds of people. Change easily and frequently from one activity to another such as from typing to interviewing, to searching in a directory, to using a telephone. Use eyes, hands, and fingers accurately while operating a switchboard or computer keyboard. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Additional physical & visual requirements Stand for long periods of time Lift/carry 6-25 lbs. Able to work overtime and irregular hours Working Conditions: Continually works in normal office conditions and in close proximity to others. Physical Requirements: Ability to speak and hear in English. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Working Conditions: Continually works in normal office conditions and in close proximity to others. Qualifications Education: HS Diploma or equivalent. Experience: Minimum 3 months hospitality, general office, accounts receivable or customer service experience. Licenses/Certifications: N/A

Pay Rate: $18/hr Schedule: Monday to Friday 3pm - 11pm (Sat & Sun OFF) Job Responsibilities As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Additional Duties: * Demonstrates excellent customer service, communication, and time management skills. * Monitors Emergency Response System. * Greets and directs Residents, guests, and invitees. * Monitors and controls Electronic Security Control Systems. * Responds to emergency situations in a timely and efficient manner. * Monitors and controls access to the building. * Maintains daily log, records, and forms. * Resolves and follows-up on all complaints/issues. * Maintains a safe and secure environment throughout the building/property(s). * May be assigned other duties by the on-site property manager. * Follows safety procedures and maintains a safe work environment. * Other duties as required. Supervisory Responsibilities N/A Education & Experience * High school diploma or equivalency preferred. * College level courses in business or hospitality preferred. * Two (2) to three (3) years of business experience preferred. Knowledge, Skills & Proficiencies * Computer literacy: command of information system hardware/software is preferred. * Effective written and verbal communication skills. * Multiple language fluency is desirable. * Strong customer service, communication and interpersonal skills required. Tools & Equipment Used N/A Physical Requirements & Working Environment * Ability to lift 30 - 50 lbs. * Work in an upright standing or sitting position for long periods of time. * Handle, finger, grasp and lift objects and packages. * Reach with hands and arms. * Communicate, receive, and exchange ideas and information by means of the spoken and written word. * Ability to quickly and easily navigate the property/building as required to meet the job functions * Complete all required forms. * Ability to work extended hours and weekends based on project requirements. * Ability to respond to emergencies in a timely manner. Travel N/A Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_****************************. Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_****************************; we will respond in accordance with Local Law 144, within 30 days.

Benefits: Medical Insurance Vision Insurance Dental Insurance 401(K) Match Paid Time Off JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests' services through various departments. QUALIFICATIONS Hilton Brand Experience with PEP experience is a PLUS 1 year hotel front desk experience preferred 1 year Customer Service experience required Strong Work Ethic Ability to be a team-player. Willingness to work 2 night audit and 3 day shifts is highly desirable in a candidate. ESSENTIAL FUNCTIONS: Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages. Coordinates the delivery of guest services by other hotel departments and outside businesses Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system. Check-in and Check-out departing guests in the most efficient manner possible, following all established procedures and policies. Maximizes room revenue and occupancy levels through suggestive selling. Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests. Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register. Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories. Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests. Operates the applicable franchise terminal and performs designated training and maintenance tasks. Monitors in-house computer accuracy to ensure maximum occupancy. Examines the day's reservations for correct date, type of room reserved, and any special requests. Complies with the hotel's security and emergency procedures as well as operational policies and procedures. Complies with all corporate office and applicable franchise policies and procedures. Maintains order and cleanliness of the front desk area. Provides assistance to other employees to contribute to the smooth operation of the department and hotel. Complete all items on checklist prior to completing shift close out. Participates in MOD schedule with Front Desk Manager or General Manager are off property. Performs other related unrelated tasks as assigned by management. JOB SPECIFICATIONS: Environmental Conditions 95% Inside: Protection from weather conditions but not necessarily from temperature changes. 5% Outside: No protection from weather conditions during property walks and inspections. Essential Skills Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to quickly become familiar with applicable franchise standards and procedures. Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierges Services, Telephone Services, and Guest Accounting. Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance. Must have ability to professionally represent the hotel, deal positively with the public, and possess pleasant telephone manner. Knowledgeable in Reservations/Inventory management. Educational/Vocational Preparation High school graduate or equivalent. Previous hotel front office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.

Job Description Summary: Provide a positive first and last impression to guests as they arrive and leave the hotel. Help guest with issues that may arise during their stay, i.e. room accommodations, charges on the bill. When servicing guests, the Front Desk Agent is responsible for being professional, friendly and helpful using the “Rules of Hospitality” of eye contact, a smile, speak first, engage in polite conversation and use the guest's surname. Essential Duties and Responsibilities: Include the following. Other duties may be assigned. Greet all guests upon arrival with a warm welcome. Assist guests with check in, obtaining all the required information and establishing a form of payment and assign the correct type of room type booked by the guest while also accommodating any special requests. Be able to rectify problems with guest or co-workers in a diplomatic and timely manner. Give the guest undivided attention while handling information/requests. Promote all hotel functions and facilities. Assist guest to understand their folios upon check out and rectify any billing issues presented. Be able to operate Agilysys & SpaSoft software and perform a variety of tasks pertaining to future, current and historical guest reservations. Be able to make guest reservations for Hotel, Spa, Golf and Dining. Actively engage guests at all times, greet all guests in passing Ensure all guest requests are logged, dispatched and followed up to ensure satisfaction upon completion. Be able to respond properly to irritated or angry guests, ensure all concerns are resolved to satisfaction. Cash handling experience is an asset. Deposit all monies taken in during your shift according to the procedures. Possess knowledge of the community and area in which the hotel is located to assist guests with information on special events (sporting, theatre, movies, entertainment and restaurants). Be able to lead the guest in the right direction, i.e. pro-shop, ballrooms, restaurants, health & racquet, spa. Be able to maintain enough supplies at the desk for the day's use. Must be able to work a flexible schedule including day/night shifts, weekends and holidays Submit all lost and found articles accompanied by a Lost and Found report. Be able to communicate with other departments to collaborate resolutions to issues presented. Be able to answer the phone according to the procedures. Prevent entrance of unauthorized or undesirable persons or give out information to strangers about other guest. Be able to precisely adhere to and execute all Front Office SOPs, as directly by Leadership. Provide other assistance to guests as necessary to ensure the highest quality of service. Must be able to work a flexible schedule including day/night shifts, weekends and holidays PBX Skills: Familiar with property, departments, hours of operation, and services & daily events of the resort. Answer phone calls within 3 rings using proper greeting and etiquette. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies. Ability to make long distance, international, or special billing telephone calls. Monitor/respond to guest written requests via email / Zingle messaging service. Answer basic Front Office related questions. Properly send, receive, and log faxes in a timely manner. Properly accept, log, and maintain guest mail in an organized manner. Report, log, and follow-up on telephone equipment malfunctions. Confirm, log, and deliver wake-up calls Use and explain the use of TDD equipment for hearing impaired. Assist team in completing daily responsibilities. Education and Experience: Previous guest service experience, High school diploma or equivalent, 2 years of college preferred. Reasoning Ability: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Before making the decision, know what is at stake and know the consequences. Other Skills and Abilities: Ability to communicate and work well with fellow employees and maintain a presentable appearance, behavior and manner at all times. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, sit, walk, bend and use hands to finger, handle or feel objects, tools or controls. The employee is frequently required to talk or listen. The employee frequently is required to use hands to grab, move, lift, or feel objects, and use telephone, computer, and copier machine.

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Job Description *** 2 overnight shifts *** The Vineta Hotel - situated in the heart of Palm Beach, in homage to an illustrious history dating back 100 years, The Vineta Hotel has been restored to its former splendor and reopens shortly in a familiar location. Two blocks away from Worth Avenue in the heart of Palm Beach, The Vineta embodies the elegant, artistic life of a destination famed for its restaurant scene, designer boutiques and noteworthy galleries. The hotel is the first in the US to join the Oetker Hotels portfolio. Originally called The Vineta Hotel, this landmark dates back to 1926 and is a fine example of Mediterranean Revival architecture seen throughout the destination. A top-to-bottom renovation marks an opportune moment to bring back the original name of this establishment, The Vineta, to clearly mark a bold new chapter in its history. Combining stylish décor with contemporary comfort and the city's most coveted social setting, complemented by world-class cuisine and unrivalled service, the property will quickly be established as the pinnacle of hospitality in Palm Beach The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Hotels. Missions : The uniqueness of The Vineta Hotel requires a Front Desk Agent to make the most positive impact on our guests in the front office through consistent application of Oetker Hotels core practices to create a personalized and unparalleled arrival and departure experience for our guests. Profile : Efficiently manage the check-in and check-out process, ensuring a warm welcome and a smooth departure for all guests, creating an unsurpassed experience for our guests and team members. Manage reservations as needed through the hotel's booking system, assisting guests with inquiries, changes, and cancellations. Handle PBX operations and taking in-room dining orders. Provide information on hotel amenities, services, and local attractions. Address guest inquiries and resolve any issues promptly and professionally. Collaborate with various departments, including housekeeping, engineering, and food and beverage, to fulfill guest requests and ensure a high standard of service. Promote hotel services and amenities effectively, upselling when appropriate. Process payments accurately, ensuring guests understand their charges and provide detailed billing as needed. Offer detailed personalized recommendations and make arrangements for dining, transportation, and activities to enhance the guest experience. Build rapport with guests, anticipating their needs and ensuring their comfort throughout their stay. Encourage guest feedback and address concerns or complaints with professionalism, ensuring guest satisfaction. Efficiently manage time to prioritize tasks and ensure timely service to our guests. Be sensitivity to and understanding of diverse cultures and backgrounds, enhancing guest interactions. Maintain high standards of guest services as established by the Managing Director. Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of bell services and lobby coverage. Prepare regular reports on guest feedback, service metrics, and maintain an accurate guest attention report. Follow cash handling and auditing procedures as outlined by the finance department. Ensure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies are followed. Report unsafe conditions, as appropriate. Build morale and spirit, interact positively with hoteliers and guests, and take action to resolve problems to the satisfaction of all parties involved. Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests. Creatively execute strategies and drive results; originate and invent new ways to create unparalleled experiences for our guests and team members. What you bring : 2 years of guest services experience in the luxury hospitality industry (Preferred). College degree in Hospitality Management preferred or equivalent experience. Full Time Position. Ability to work 2 shifts at night; including weekends, and holidays. Fluent in English; other languages considered an asset. Proficiency in Microsoft Office programs, hotel front office systems. Proficiency in Opera preferred. Prolonged periods of sitting at a desk and working on a computer. Must be able to reach, bend, balance and transport various objects weighing up to 15 lbs. repeatedly during a shift. Must be able to access and navigate each department at the organization's facilities. Candidates must be legally authorized to work in the United States on a full-time basis at the time of application. Visa sponsorship is not available for the position. Benefits : Competitive Salary Employer paid health benefits package 401(k) plan matching program Comprehensive overall compensation package (PTO, holidays) Excellent Training and Development opportunities with Oetker Hotels Complimentary Hotelier Meals Complimentary Dry Cleaning The Vineta Hotel is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - ************************************************************************************************

What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.

A welcome ambassador to all guests, creating memorable moments and providing excellent customer service at the front desk from the beginning of making reservations to the guest departure. Front Desk Agent will respond to guest needs, requests and problem resolutions. Job Description * Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures. * Check departing guest out of the the hotel as per hotel procedures. * Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy. * Resolve guest problems and complaints * Be knowledgeable of hotel and surrounding area; to sell promote rooms and seasonal hotel promotions. * Deliver and maintain Hilton's Brand Standards. Job Requirements * Applicants must possess excellent customer service and computer skills * Applicants must be able to a flexible schedule (AMs/PMs) along with Saturdays, Sundays and Holidays * Ideal candidate has previous OnQ and hotel experience Benefits: * Vacation, Sick and Holiday Pay * 401(k) with company match of 4% * Medical, Dental, Vision and Life Insurance * Short and Long Term Disability * Voluntary Critical Illness, Voluntary Hospital and Voluntary Accident Insurance * Hilton Team Member Travel Discounts * Free Uniforms, Safety Shoes and Team Member Parking Hilton Boca Raton Suites is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to ****************************** or call ************to let us know the nature of your request.

Job Description We are looking for highly organized candidates with excellent people skills for the position of Front Desk Agent at our beautiful beachfront Resort. As part of the initial first 10 minutes of a guests experience, the Front Desk Agents are responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are seeking. The best Front Desk Agent will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k) Short Term Disability Free Associate Parking Free Meal for every shift worked 25% Discount in Resort Outlets Hotel Discounts with OPL Friends and Family Discount Responsibilities: Greeting guests upon arrival and making them feel welcome Recognizing repeat, VIP status and/or loyalty Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages Processing guest payments Coordinating with bell service and staff management Being a source of information to guests on various matters such as transport and restaurant advice Accommodating general and unique requests Diffusing conflict or tense situations with guests, handling guest opportunities Qualifications: High school diploma or GED Previous customer service experience Exceptional interpersonal skills Excellent written and verbal communication Time management and organizational skills Conflict resolution experience Patience and good listening skills This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our company's mission. The company also conducts post-offer employment verifications, motor vehicle, and criminal background checks. We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Overview: A Kolter Hospitality Front Desk Agent delivers service excellence to our guests creating a comfortable and welcoming environment. This position is responsible for processing check-ins and check outs, issuing room keys, and resolving guest issues with complying with all Kolter Hospitality standards, policies and procedures. _____________________________________________________________________________________ Performance Expectations: Assist guests with check in and check out processes through proper handling of guest accounts. Handle all guest requests and or issues while satisfying their needs within acceptable guidelines. Inform guests of hotel services, features, and room amenities. Welcome the guest by name whenever possible. Follow the hotel's rate structures, discounts and sell/upsell strategies. Performs cashiering tasks like bill/invoice settlement, posting charges, adjustments, etc. Know and carry out specified duties in response to fire alarm, guest medical emergency and security threats. Cancel room reservations according to policy. Work with other departments and facilitate professional communication. Report any items in need of repair. Follow all safety procedures while working. Behavioral Expectations: Be effective and innovative in handling and solving problems in the workplace. Remain positive and helpful while working in a fast-paced environment. Committed to the success and growth of the company. Act honorably, even when no one is watching. Eagerness to grow and/or develop within the company. Passionately provide personalized guest service. Qualifications General Requirements: Able to work weekends Report to work on time and in proper uniform, including name tag. Personal appearance must comply with hotel standard. Knowledge and/or ability to operate a computer and reservation system. Experience: None. Customer Service or Hospitality experience a plus. Education: None Physical Requirements: Ability to stand/walk for up to 8 hours. Occasional lifting, pushing and pulling Kolter Hospitality is proud to be an Equal Employment Opportunity. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Kolter Hospitality is a drug-free workplace. Pre-employment drug test and background check required.

Join the Eau Palm Beach Team! Are You Ready to Make an Impact? We're looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Palm Beach, we don't just offer a job-we offer a place where you can grow, make meaningful connections, and take pride in the difference you make. What We're Looking For: • A commitment to excellence and a passion for service• A positive attitude and a collaborative spirit• Flexibility to work weekends and holidays• A desire to be part of a team that genuinely cares about each other and our guests We are seeking a Front Desk Agent to join our team. As a key member of the Eau Palm Beach team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort. Role Summary: The Front Desk Agent will be responsible for checking-in/checking-out guests courteously and efficiently; processing all payments according to established requirements; providing information and assistance to all guests and visitors; providing information to guest/visitor inquiries and coordinates all guest requests for special arrangements or services, courteously and efficiently. The Front Desk Agent will also escort VIPs to assigned guest rooms, informing guests of hotel services, features and room amenities; attends to immediate needs of VIPs upon arrival and follow through attention throughout stay; provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls; plays an integral part in assisting with emergencies (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance. The ideal candidate will deliver Forbes Standards of Service consistently and in a timely fashion. This role is a flexible position (AM / PM), and all candidates must be able to work weekends, holidays, and nights. We have a FULL-TIME position available. Essential Qualifications: High school graduate. Ability to compute accurate mathematical calculations. Ability to clearly and pleasantly communicate in English with guests/visitors, management and co-workers to their understanding, both in person and by telephone. Ability to provide legible communication and directions. Some college or training in hospitality industry. (desired) Previous experience as Front Desk Agent. Knowledge of computers. (desired) Essential Skills: Ability to input and access data in computer. Ability to understand guest inquiries and provide responses. Ability to promote positive relations with all individuals who approach the Front Desk and by telephone. Ability to focus on guests' needs, remaining calm and courteous. Ability to think clearly, quickly and make concise decisions. Ability to prioritize, organize and follow up. Ability to work well under pressure of multiple arrivals/departures within any given period of time. Ability to focus attention on details. Ability to maintain confidentiality of all guests and hotel information. Ability to ensure security of guest room access. Ability to remain stationary at assigned post for extended periods of time. Ability to work cohesively with other departments and co-workers as part of a team. To be considered for this opportunity, please complete a Predictive Index (PI) assessment. This assessment is a key part of our interviewing process. You may use the following link: ******************************************************* Apply today and be part of something extraordinary! Start your journey with Eau Palm Beach and help us continue to create unforgettable experiences for our guests. Click the link to apply!

Job Description💼 Why You'll Love Working With Us: At Tru by Hilton Port St. Lucie, we're committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel-delivering outstanding service and ensuring each guest's stay is smooth, friendly, and memorable. We offer competitive benefits, including: 🏥 Medical, Dental & Vision Insurance 💰 401(K) with Company Match 🌴 Paid Time Off 💼 A professional yet friendly work culture ✈️ Hilton Team Member Travel Discounts 🛎️ What You'll Be Doing: As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality. Your responsibilities include: Greeting guests warmly and handling check-ins and check-outs smoothly Answering phones, managing guest inquiries, and resolving issues promptly Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system Communicating guest needs with housekeeping, maintenance, and other departments Handling payments, balancing cash drawers, and processing transactions accurately Managing guest accounts and updating internal systems Operating the hotel's switchboard and wake-up call system Monitoring reservations and room availability to maximize occupancy Maintaining a clean and organized front desk area Completing shift checklists and handing off effectively to the next team member 🎯 Who We're Looking For: A people person with excellent communication and customer service skills Detail-oriented and able to multitask in a fast-paced environment Previous hotel front desk or customer service experience preferred Familiarity with hotel systems and reservations is a plus Flexible availability (including weekends and holidays) High school diploma or equivalent required Must be dependable, professional, and team-oriented 💬 Be the Reason Guests Come Back If you enjoy helping people, working with a supportive team, and making a positive impact, we'd love to meet you. Powered by JazzHR Btcvmhy6LW

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

COMPANY PROFILE:In addition to its two Seminole Hard Rock Hotels & Casinos, the Seminole Tribe owns and operates the five Seminole Casinos; in Coconut Creek and Hollywood, on the Southeast coast in Immokalee near Naples, on the Brighton Reservation north of Lake Okeechobee, and on the Big Cypress Reservation south of Lake Okeechobee. The Seminole Tribe has long been recognized for innovation in its gaming and other businesses. It opened the first high-stakes bingo hall and casino in the United States in 1979. That facility was the forerunner of the Indian Gaming movement throughout North America. Analysts believe today's Seminole Tribe operates one of the most profitable gaming enterprises in the world. In March 2007, the Seminole Tribe of Florida acquired Hard Rock International, the first transaction of its kind by an Indian tribe. Hard Rock International is one of the most globally recognized music, entertainment, leisure and dining brands. It includes the world's largest collection of authentic music memorabilia. The deal also includes licensing or franchise agreements for additional restaurants, hotels and Hard Rock Live performance venues. PROPERTY PROFILE:Whether you want to make your debut or go back on tour after a long hiatus, starting a career at Seminole Brighton Bay Hotel & Casino can feel more like play than work. Our staff spends their time making sure that every single one of our guests gets the rock star treatment, but the Seminole Hard Rock family also rolls out the red carpet for our employees with competitive benefits and a great work environment. If you're ready to join a stellar team full of tastemakers and trendsetters who stand out from the average resort crew, apply today. Seminole Brighton Bay Hotel & Casino is our new resort that includes a casino with a total of nearly 38,000 square feet, including space for 640 slot machines and 18 tables for blackjack, craps, roulette, and other house-banked card games, along with high-stakes bingo action. Included in the totals are a smoke-free gaming space with 104 slot machines and a high-limit gaming area with 42 slot machines and four table games. OUR COMMITMENT TO SERVICE:We don't have customers, we have Guests. Each visitor is our Guest, just as you have a Guest in your home. You take a certain level of pride when you have an invited Guest in your home. You should take the same pride with every Guest who visits one of our properties. Unparalleled Service isn't just a part of our mission statement at Seminole Gaming; it's a commitment to each and every one of our current and future Guests.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand's best self. We're current searching for a warm, welcoming, articulate Front Desk Agent to ensure that every guest's experience is relaxing and effortless-at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we'd love to chat. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.