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Guest service representative jobs in Kapolei, HI

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  • Customer Loyalty Representative - FT

    Avis Budget Group 4.1company rating

    Guest service representative job in Kailua, HI

    $19.50/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If you're bored working at a call center, behind a hotel counter or as a cashier in a retail store, we have the job for you! We are seeking passionate, energetic and friendly people, like you, to join our Avis Budget Group enterprise. What You'll Do: In this outdoor role, you will assist our frequent, premiere customers at our airport operations. This includes processing rentals of customers who are members of our loyalty programs, offering them products and services and providing excellent customer service to improve their travel experience. Perks You'll Get: Bi-weekly hourly wage plus commission / incentive (unlimited earnings) (New York and Puerto Rico: weekly wage) On the job training Paid time off Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We're Looking For: Valid Driver's License Basic computer skills (typing, data entry) Engaging personality, effective verbal communication skills Willingness to work outdoors Flexibility to work all shifts Must be able to sit, stand and type for prolonged periods and drive a variety of vehicles. Must be 18 years of age and legally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. Kailua KonaHawaiiUnited States of America
    $19.5 hourly Auto-Apply 1d ago
  • Customer Exit Representative - PT

    Avis Budget Group 4.1company rating

    Guest service representative job in Urban Honolulu, HI

    $18.50/hour Shift Premium may Apply Immediately hiring! If you're bored sitting behind a desk all day in a call center or working as a cashier in a retail store, join our high-energy Avis Budget Group enterprise. What You'll Do: You will assist our customers as they exit our airport rental locations, this may include, depending on location, checking driver's licenses and rental agreements, checking vehicles for damage, entering information in a handheld device or computer, offering customers additional products and services, all while providing excellent customer service. Perks You'll Get: Bi-weekly hourly wage plus commission / incentive (unlimited earnings) (New York and Puerto Rico: weekly wage) On the job training Paid time off Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We're Looking For: Valid Driver's License Basic computer skills (typing, data entry) Effective verbal communication skills Willingness to work outdoors or in an exit booth Flexibility to work all shifts Must be able to type, sit or stand for prolonged periods and enter/exit or drive vehicles Must 18 years of age and leally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. HonoluluHawaiiUnited States of America
    $18.5 hourly Auto-Apply 4d ago
  • Front Desk Agent-Full Time, $34.04/Hour

    The Walt Disney Company 4.6company rating

    Guest service representative job in Kapolei, HI

    Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: + 100% full coverage of healthcare for you and your eligible dependents + Tuition paid upfront at network schools + Free lunch + Free parking + Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services. **Responsibilities :** + Assist guests during check-in and check-out, phone interaction, and face-to-face interaction + Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast + Strong computer skills and knowledge is required + Must feel comfortable handling large amounts of money and possesses a high-level of integrity + Ability to reflect a professional image while maintaining guest privacy + Must stay calm in highly stressful situations and be knowledgeable of emergency procedures + Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night. + Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods. **Basic Qualifications :** + Previous cash handling experience + Previous computer experience + Ability to perform in a fast-paced and sometimes stressful working environment + Ability to multi task + Ability to confidently utilize service recovery methods + Enthusiastic about interacting and helping guests + Receptive to special requests + Willing to follow instructions and take direction + You must be at least 18 years of age to be considered for this role + Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred **Preferred Qualifications:** + **Proficient in English and Japanese Language** + Knowledge of Hawaiian language preferred + Previous work experience in a Hotel/Front Desk environment + Previous experience in a high volume, fast paced office type environment + Previous Leadership experience + Previous experience working in a Hawaiian tourism or hospitality role **Additional Information :** **SCHEDULE AVAILABILTY** Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. **SUBMITTING YOUR APPLICATION** After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: **************************************** **Job ID:** 1323597BR **Location:** Kapolei,Hawaii **Job Posting Company:** "Aulani, A Disney Resort & Spa" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
    $34 hourly 35d ago
  • Guest Experience Agent

    Hilton Grand Vacations 4.8company rating

    Guest service representative job in Urban Honolulu, HI

    As a Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here! - We offer an excellent benefits package to our Full-Time Team Members that include: * Salary Range: $27.65 ~ $34.56 per hour * Medical, Dental, and Vision insurance * Financial Wellness - 401k/pension plan * Team Member Travel Program - enjoy discounted rates at incredible properties around the globe * Generous Paid Time Off Program * Paid Sick Days * Team Member Recognition and numerous learning and advancement opportunities... and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Additional Responsibilities: * Answer all incoming calls in a courteous and timely matter. * Assisting callers with any questions/inquiries/concerns that he or she may have in regard to our property. * If call needs to be transferred to a specified department, obtain as much information from the caller so that you may transfer the call accordingly. * Responsible for knowledge regarding groups, VIP's, transients, special events. * Serve as an unending informational source for all hotel guests. * Responsible for knowledge regarding groups, VIP's, transients, special events. * Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance. * Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails. * Encourage to visit local attractions, take tours and be familiar with hours of operations. * All other miscellaneous responsibilities as assigned and deemed appropriate by management. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: * High school diploma or equivalent required. * Must be able to communicate clearly with guests over the telephone. Excellent oral and written English communication skills. * Ability to communicate effectively with Management. * Must have excellent organizational skills and be able to multi-task. * Ability to work well under deadline pressure. * Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled. It would be advantageous in this position for you to demonstrate the following capability: * Prior experience with property management systems highly preferred. * Ability to speak second language highly preferred. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $27.7-34.6 hourly 7d ago
  • Guest Services Representative

    Embassy Suites Kapolei

    Guest service representative job in Kapolei, HI

    Are you someone who loves to smile and make people feel welcome? If so, then we have an exciting entry-level opportunity for you! Embassy Suites Kapolei is looking for a full-time Guest Services Representative to be the face of our hotel at the front desk. This entry-level position earns a competitive starting wage of $18.00 per hour, which increases to $18.50 after passing a 90-day probation period. Don't miss out on the chance to create memorable experiences for our guests! EMBASSY SUITES KAPOLEI: OUR STORY Welcome to our world, where comfort meets adventure! We are conveniently located just a stone's throw away from Wet 'n' Wild Hawaii and Coral Crater Adventure Park - the perfect spots for our guests to unleash their inner child! For those who prefer to take it easy, we are just a short drive from Ewa Villages Golf Course and the famous Paradise Cove Luau. We proudly offer not one, but two restaurants right onsite. Our team is made up of some of the coolest, most fun people out there! We appreciate our hospitality experts and love to shower them with generous perks, great compensation, and a whole lot of appreciation. Want to work in a gorgeous hotel in paradise? Join us at Embassy Suites Kapolei! DAY TO DAY AS A GUEST SERVICES REPRESENTATIVE As a Guest Services Representative, you have the opportunity to provide exceptional service to our hotel guests. You register guests and assign rooms, ensuring that special requests are accommodated whenever possible. Additionally, you assist in the pre-registration and blocking of reservations when necessary. Your duties also involve efficiently checking guests out, completing daily checklist tasks, and ensuring adherence to unit cash handling, credit, and check cashing policies. You maintain the cleanliness and presentation of the front desk area and assist with other duties as assigned by your supervisor. You keep yourself up to date on all brand-specific front desk requirements and current promotions. Outgoing and friendly, you love being able to meet people from all around the world each and every day! QUALIFICATIONS FOR A GUEST SERVICES REPRESENTATIVE Ability to verbally communicate effectively with guests and co-workers Ability to push, pull, bend, stoop, and reach upward Ability to stand or walk for long periods of time Excellent hospitality skills and ability to provide a pleasant place for our guests Must be flexible and able to work days, nights, weekends, and holidays Computer skills, cash handling, and problem resolution skills are a plus in this entry-level hospitality position. READY TO JOIN OUR HOTEL TEAM? So, what do you think? If you feel this is the right entry-level front desk job for you, go ahead and apply! We value your time, so we've got a simple application process that should take you less than 3 minutes to complete. We look forward to meeting you! 96707
    $18 hourly 60d+ ago
  • Guest Service Representative

    Sitio de Experiencia de Candidatos

    Guest service representative job in Urban Honolulu, HI

    Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $26k-30k yearly est. Auto-Apply 30d ago
  • Guest Service Agent Shift Leader (multiple openings, immediate hire)

    East-West Center 4.7company rating

    Guest service representative job in Urban Honolulu, HI

    ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience - At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability - To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge - Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements - Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology - Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you - both in terms of what they do and don't say - can make a difference in whether you'll be hired. So, it's extremely important that you choose wisely when deciding who to use as a reference. The East-West Center is a premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.
    $21.9 hourly 60d+ ago
  • Front Desk Attendant

    The Salvation Army Hawaiian & Pi Div

    Guest service representative job in Ewa Beach, HI

    The Salvation Army Hawaiian and Pacific Islands Division Ray and Joan Kroc Corps Community Center Kapolei, Hawaii Rev: 10/17/24 Front Desk Attendant DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii) SUPERVISOR: Member Services Manager FLSA STATUS: Non- Exempt CLASSIFICATION: Part Time, Hourly $15.00 - $15.50 GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people. MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus. POSITION SUMMARY: The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying membership through a Point of Sales (POS) system, providing information, and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community. MINIMUM REQUIREMENTS: High School Diploma or GED equivalency. Must be computer literate with proficient typing skills and the ability to use new software programs with basic training. Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff. PREFERRED EDUCATION AND EXPERIENCE: Experience with a Point of Sales (POS) system preferred. Experience in membership recruitment preferred. Two years' experience as a cashier and/or in customer service preferred. ESSENTIAL FUNCTIONS: Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience. For example, smile, make eye contact, use member's or guest's name whenever possible, ensure that questions are answered. Conducts informative tours of the Kroc Center Hawaii. Provides membership information to interested parties and explains the benefits of membership to all guests and visitors. Processes membership applications and guest passes for guests and members according to established procedures. Receive payment by cash, check, credit card or debit card. Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards. Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed. Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests. Promote memberships, guest passes, and retail items utilizing the POS kiosk system. Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills. Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean, and neatly arranged at all times. Responsible for all opening and closing duties and securing the POS area at the end of shift. Handle and resolve member's and guests' complaints, by obtaining and evaluating all relevant data to handle complaints and inquiries. Follow up with members and guests to ensure high-level satisfaction and determine future requirements. Notify Member Service Manager or leads of all issues and refer guests or members to them if further action is needed. Notify the appropriate department, staff, or manager to resolve issues, or by handling simple issues personally. Assist Services Manager and leads in maintaining a membership database of records utilizing a complex computer program. Ensures confidentiality of all data. Provide administrative support to include filing, data entry and mailing. Provide back-up support for Child Watch. Adhere to The Salvation Army's policies and procedures in handling cash and accounting procedures. Assist in the receipt and safekeep of all cash from each program venue. Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related issues. Assist the Member Services Manager and leads to ensure staff exceed first-class customer service expectations. Maintains healthy relationships with coworkers by exhibiting good communications skills and positive attitude. follow and ensure adherence to The Salvation Army Policies and Procedures. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii. Attend staff meetings and other administrative meetings. Maintain regular and punctual work attendance. Available to work a flexible schedule that includes working on weekends, holidays, and evenings. Perform other duties as assigned. MENTAL DEMANDS: Able to prioritize and organize work assignments and take projects from beginning through completion. Able to perform job functions with attention to detail, speed and accuracy. Able to work in a fast-paced environment and maintain poise under pressure. Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule. Genuine interest and commitment to providing quality service. Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work. Able to work with limited supervision, and work in a team setting with other professionals. Exercise good judgment and comfortable taking initiative with projects. PHYSICAL DEMANDS: The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching, and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds. This employee may also be required to work weekends, holidays, and evenings. COMMUNICATION DEMANDS: The position requires talking to co-workers, members/guests and vendors; requires written communication to and from co-workers, members/guests and vendors; talking on the telephone; requires responding to written or verbal requests of co-workers, members/guests and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. The position requires the ability to interact with co-workers and the public in a positive professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances. EQUIPMENT NEEDS: The equipment used includes general office equipment such as computers, point-of-sales kiosks, photocopiers, scanners, printers, fax machines, telephones, microphones, audio-visual equipment, 10-key calculator, and automobile. DESCRIPTION OF WORK ENVIRONMENT: Most work will be indoors at the Kroc Center Hawaii Front Desk in Kapolei and at the Kroc Center Hawaii administration office. Attendance at training and conferences may be required. Uniforms may be required, such as wearing Kroc Center Hawaii apparel. CERTIFICATES & LICENSES: The candidate chosen for this position must have a valid driver's license and insured transportation. On an annual basis, employees are required to participate in The Salvation Army's Fleet Safety Program. May require CPR and First Aid Certification CLEARANCES: The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.. his document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
    $15-15.5 hourly 26d ago
  • Guest Service Agent | Holiday Inn Express | Honolulu, HI

    PM New 2.8company rating

    Guest service representative job in Urban Honolulu, HI

    What You'll Do: You will be at the center of the hotel's universe-the front office. We need someone to be the face at our front desk. Are you happy, outgoing and wear a perma-smile? Do you want to create a warm and welcoming environment for our guests by sharing your knowledge of the area? Then this could be the job for you. In addition to generally spreading joy, you'll be making sure all guests receive excellent service from check-in to check-out. A lot goes into creating a perfect hotel stay, and you'll play a huge role in this. We are looking to you to OWN the front desk area. Here are a few of the other tasks that will keep you busy on a daily basis: Our fast-paced environment requires that you communicate clearly and demonstrate a high level of professionalism. You should be passionate about providing exceptional customer service and rolling with the punches. You will have excellent knowledge of the local happenings in the restaurants, entertainment, and sporting events and be eager to share this information with our guests. You'll know how to handle cash responsibly and reliably, and use the tools of the trade: computers, databases, and property management systems to efficiently handle the technical side of the job. Where You've Been: We're looking for someone with a High School diploma (or equivalent) and preferably three to six months of related experience. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive manner at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit. When You're Here: Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 50 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, and the opportunity to be part of an anything-but-standard growing hotel company.
    $27k-31k yearly est. 27d ago
  • Customer Service Representative

    Honsador Lumber 3.5company rating

    Guest service representative job in Kailua, HI

    Job DescriptionPosition is based out of Kailua-Kona. * *MUST BE CURRENTLY LIVING IN HAWAII Honsador has grown over the years to become the largest building materials supplier in Hawaii. The Company has operations on all four major Hawaiian Islands with branch outlets on Oahu, Maui, Kauai, Kona & Hilo. Responsibilities: Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business. Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups. Develop profitable business with new customers through excellent selling, customer service and problem-solving. Continuously improve and maintain in-depth product knowledge and expertise. Code and input customer orders, pricing information into the computer system, and schedule delivery of products. Follow a product/supply checklist for each customer's job and up-selling additional products and supplies. Accept payment and apply it to the appropriate customer account. Follow up on deliveries to ensure materials arrived complete and on time as promised. Qualifications: Previous experience in sales, new construction and/or commercial projects preferred Knowledge of building materials, building process, and local building codes preferred Excellent communication and interpersonal skills Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals) Effective time management and prioritization skills Ability to work in a fast-paced environment Experience working in a team atmosphere Must take and pass drug test and consent to a background check Competencies: Customer Focus Building Trust Communication Sense of Ownership From
    $31k-36k yearly est. 28d ago
  • GUEST SERVICE AGENT

    Hoshino Resorts Hawaii LLC

    Guest service representative job in Urban Honolulu, HI

    Job Description Role and Responsibilities As a guest service agent, you are professionally responsible for providing exemplary services to the guests whenever they make an entry in the hotel, during their stay, and whenever they depart. Guest service Agent responsibilities include taking care of the guests in a professional and courteous manner ● Greet and welcome guests who are checking in, and arrange for the collection and storage of their luggage ● Pay attention and listen carefully to the needs of the guest and attend to their special needs ● Give outstanding service to guest that have checked in and greet them in a friendly manner and interact in a positive way ● Responsible for efficient handling of the guests and to make sure that they check in and check out as per the rules and regulations ● Promptly respond to the customer's inquiries and demands, and make arrangements for the subsequent services by coordinating with the other department ● Answer phone calls and keep track of in-house activities ● Respond to guest and potential guest inquiries regarding the availability of rooms and the cost of stay. ● Demonstrate ● Maintain up-to-date knowledge on current services that are being offered. ● Ability to ensure information is effectively conveyed to the customer. ● Ensure rooms have been allocated properly, and hand over keys to the guest ● Complete all registration and check-in procedures have been followed and completed properly ● Successfully input guest-related information, maintain, update, and post accurately ● Complete start of shift and end of shift reconciliation, including cash count and balancing to the shift report ● Responsible for ensuring that the bills generated are posted to the appropriate accounts Qualifications and Education Requirements Essential: ● Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers, and management to their understanding ● Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness, and work with minimal supervision, ● Ability to work comfortably in pressure situations and should be able to deal with a diverse range of people and help in resolving their issues in a calm and quiet manner. ● Flexible to work assigned shifts, extended hours, weekends, holidays, and may need to work overtime. ● Excellent organizational and time management skills. ● Ability to adapt to changing conditions and keep updated with current knowledge within the hotel industry. ● Interpersonal skills and the ability to work well with co-workers and the public Desirable: ● Prior guest relations training ● High School graduate or equivalent vocational training Various Shifts include: 6a-2p, 7a-3p, 8a-4p, 9a-5p, 2p-10p, 3p-11pm
    $25k-29k yearly est. 3d ago
  • Guest Experience Agent

    Description This

    Guest service representative job in Urban Honolulu, HI

    As a Guest Experience Agent you would be responsible for completing your position's responsibilities in alignment with our Spirit of Service culture and driving company success through performing the following duties to the highest standards. HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits. Here's why you'll love it here! - We offer an excellent benefits package to our Full-Time Team Members that include: Salary Range: $27.65 ~ $34.56 per hour Medical, Dental, and Vision insurance Financial Wellness - 401k/pension plan Team Member Travel Program - enjoy discounted rates at incredible properties around the globe Generous Paid Time Off Program Paid Sick Days Team Member Recognition and numerous learning and advancement opportunities... and more! HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. Additional Responsibilities: Answer all incoming calls in a courteous and timely matter. Assisting callers with any questions/inquiries/concerns that he or she may have in regard to our property. If call needs to be transferred to a specified department, obtain as much information from the caller so that you may transfer the call accordingly. Responsible for knowledge regarding groups, VIP's, transients, special events. Serve as an unending informational source for all hotel guests. Responsible for knowledge regarding groups, VIP's, transients, special events. Communicate and follow-up with appropriate department to address rooms that require attention from Housekeeping or Maintenance. Read daily departmental e-mails as well as Guest Experience Pre-Arrival e-mails. Encourage to visit local attractions, take tours and be familiar with hours of operations. All other miscellaneous responsibilities as assigned and deemed appropriate by management. What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, applicants possess the following minimum qualifications and experience: High school diploma or equivalent required. Must be able to communicate clearly with guests over the telephone. Excellent oral and written English communication skills. Ability to communicate effectively with Management. Must have excellent organizational skills and be able to multi-task. Ability to work well under deadline pressure. Must be available to work various shifts, including but not limited to evenings, weekends, overnights, and holidays, as scheduled. It would be advantageous in this position for you to demonstrate the following capability: Prior experience with property management systems highly preferred. Ability to speak second language highly preferred. When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $25k-29k yearly est. Auto-Apply 9d ago
  • Branch Services Representative II (Teller) - Part Time

    University of Hawaii FCU 4.6company rating

    Guest service representative job in Urban Honolulu, HI

    Job DescriptionDO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Branch Services Representative II - Part Time Department: McCully Branch FLSA Classification: Non-Exempt Reports to: Member Relationship Supervisor Employee Benefits One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck. In addition to competitive pay, we are proud to offer a comprehensive benefits package. 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC) Employee Loan Discount Company Subsidizes 50% for Adult Monthly Bus Pass Cash Reward Employee Referral Program Workiversary Cash Reward and Gifts Internal and External Professional Development Opportunities And Many More! Position Purpose: This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory recordkeeping. Actively sells and cross-sells credit union products and services within the guidelines of the established production programs and furnishes account statuses. This position is also responsible for the daily operations, as needed. Essential Functions: Accurately and efficiently processes transactions. Accurately and efficiently performs service requests. Completes and files regulatory reports as required. Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing. Processes check deposits through Check 21 solution. Cross-sells products and services to members. Opens accounts. Directs daily branch operations. Trains Branch Services Representatives, as needed. Performs other duties as assigned Performance Standards: Meet strategic objective for service level (NPS). Accurately process requests. Maintain efficient production levels to support branch. Perform cash/negotiable instruments audit. Effectively maintain daily branch operations to support department. Qualifications: Education/Certification: High school diploma or GED is required. Required Knowledge: Basic understanding of MS Office Suite is desired. Experience Required: Two to four years cash handling and/or customer service experience. Skills/Abilities: Proficient in credit union's core system. Excellent customer service & interpersonal skills and mathematical skills. Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions of ideas accurately or quickly. Excellent verbal and written communication skills. Valid driver's license required with clean abstract and vehicle to drive to a branch when scheduled. Activities and Requirements of this Position: Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers. Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly. Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products. Hearing: Able to hear average or normal conversations and receive information. Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs. Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables. Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator. Language Ability: Able to write and compose sentences using proper punctuation, and English language. Able to communicate in complex sentences; using normal word order with present and past tenses and a command of the English vocabulary. Working Conditions: Air-conditioned, smoke-free office setting. Attendance Requirements: Please note that scheduled attendance requirements may change due to business needs. Business Hours: Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
    $40k-50k yearly est. 17d ago
  • Guest Relations Specialist

    Institute for Human Services 4.6company rating

    Guest service representative job in Urban Honolulu, HI

    The Institute for Human Services (IHS) is Hawaii's most comprehensive human services agency dedicated to ending and preventing homelessness. For over 45 years, we've been at the forefront of creating tailored solutions for those in crisis, offering a continuum of care that includes emergency shelters, housing programs, health services, employment assistance, and outreach. The Guest Relations Specialist facilitate a shelter environment of Ho okipa (hospitality) for all guests and visitors of IHS. This position greets and attends to all guests, visitors and staff of IHS in a professional, warm and welcoming manner. The Guest Relations Specialist provides timely administrative support to facilitate the delivery of services to guests of IHS. Compensation: Starting from $17.50 hourly, dependent on experience. Essential Functions: Demonstrate excellent customer service consistent with the standards contained in the Vision, Mission, and Values of the organization. As concierge, assists guests with basic information about IHS s menu of services, service times and locations, and how to access resources from other providers (both on and off site) available to the guest that addresses his/her basic living needs and barriers to housing. Receive and greet visitors and guests, direct as appropriate while demonstrating professional courtesy, discretion and maintaining confidentiality at all times; Courteously answer phones, provide information, take accurate messages and direct calls as appropriate for all departments and guests. Complete guest intakes and exits, inform guests of all services provided by IHS and explain their rights and responsibilities while at the shelter or designated service site; accurately enter data into SAMi and HMIS, including using the VI-SPDAT as part of Coordinated Entry. Work collaboratively with respective IHS program staff and outside partners to ensure the consistent delivery of services to guests. Required Knowledge/Skills/Abilities: Knowledge of homelessness and the issues associated with it; mental health and substance abuse issues. Strong interpersonal, verbal and written communication skills with an emphasis on conflict resolution. Excellent people, customer service and phone skills. Possess personal qualities of integrity, patience and commitment to mission. Flexible and able to multitask; can work within an ambiguous, fast-moving environment. Required Education and Experience: High School diploma or GED equivalent. One year of direct/customer service related experience or receptionist experience in busy office setting; experience working with disenfranchised or medically fragile population. Good computer skills; able to navigate google email, Microsoft applications and databases. Expected Hours of Work: Hours include some evenings, weekends and holidays. Hours and days may vary based on the needs of the organization. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled: 6:00 AM - 2:30 PM 2:00 PM - 10:30 PM IHS is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.
    $17.5 hourly 60d+ ago
  • Customer Service Representative - FT

    Avis Budget Group 4.1company rating

    Guest service representative job in Urban Honolulu, HI

    $18.50/hour Monthly Commission Opportunity Shift Premium may Apply Immediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise. What You'll Do: This is an outdoor combination role, where you will assist customers in different parts of the rental or return process on our airport lots. This may include, depending on location, checking cars, entering information in a handheld device, processing rentals of our loyalty customers, assisting customers at our exit gates or checking-in our cars at return, while providing excellent customer service. Perks You'll Get: Bi-weekly hourly wage (New York and Puerto Rico: weekly wage) On the job training Paid time off Medical, dental and other insurance Flexible spending account opportunity to contribute up to $270 as a tax-free benefit for public transportation or parking expenses Retirement benefits (401k) Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars * Above perks may vary based on full-time/part-time status and location What We're Looking For: Valid Driver's License Basic computer skills (typing, data entry) Effective verbal communication skills Willingness to work outdoors Flexibility to work all shifts Must be able to type, sit, stand, walk or move throughout rental lot and enter/exit vehicles for prolonged periods and drive a variety of vehicles Must be 18 years of age and legally authorized to work in the United States This position requires regular, on-site presence and cannot be performed remotely 6 months retail customer service experience in a fast-paced environment is a bonus! Who We Are: Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. Avis Budget Group is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group. HonoluluHawaiiUnited States of America
    $18.5 hourly Auto-Apply 1d ago
  • Front Desk Agent (Japanese Speaking) -Full Time, $34.04/Hour

    The Walt Disney Company 4.6company rating

    Guest service representative job in Kapolei, HI

    Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: + 100% full coverage of healthcare for you and your eligible dependents + Tuition paid upfront at network schools + Free lunch + Free parking + Free theme park admission and much more! Responsible for greeting guests, checking them in and out of hotel rooms and villas. The Front Desk Agent also assists guests and enhance their stay through providing information regarding resort services & activities and surrounding areas as needed. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani's guest services. **Responsibilities :** + Assist guests during check-in and check-out, phone interaction, and face-to-face interaction + Assist guests/cast with questions, directions, event schedules, and other information regarding the Hotel/Resort to help create a magical experience for our guests/cast + Strong computer skills and knowledge is required + Must feel comfortable handling large amounts of money and possesses a high-level of integrity + Ability to reflect a professional image while maintaining guest privacy + Must stay calm in highly stressful situations and be knowledgeable of emergency procedures + Will be stationed both indoor at the Front Desk and outdoors at the Porte Cochere area to provide assistance to Guest at any time throughout the day and night. + Handle a high volume of transactions, including the handling of many different forms of payment (cash, credit cards, foreign currency, vouchers, etc.) Will be empowered to, and must have ability to confidently utilize service recovery methods. **Basic Qualifications :** + **Proficient in English and Japanese Language** + Previous cash handling experience + Previous computer experience + Ability to perform in a fast-paced and sometimes stressful working environment + Ability to multi task + Ability to confidently utilize service recovery methods + Enthusiastic about interacting and helping guests + Receptive to special requests + Willing to follow instructions and take direction + You must be at least 18 years of age to be considered for this role + Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred **Preferred Qualifications:** + Knowledge of Hawaiian language preferred + Previous work experience in a Hotel/Front Desk environment + Previous experience in a high volume, fast paced office type environment + Previous Leadership experience + Previous experience working in a Hawaiian tourism or hospitality role **Additional Information :** **SCHEDULE AVAILABILTY** Full Time - Full availability is required seven (7) days per week, including early mornings, late nights, weekends, and holidays. **SUBMITTING YOUR APPLICATION** After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page. Keyword: Aulani Casting, aulanicasting The pay rate for this role in Hawaii is $34.04 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: **************************************** **Job ID:** 1323598BR **Location:** Kapolei,Hawaii **Job Posting Company:** "Aulani, A Disney Resort & Spa" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
    $34 hourly 35d ago
  • Guest Service Agent Shift Leader (multiple openings, immediate hire)

    East-West Center 4.7company rating

    Guest service representative job in Urban Honolulu, HI

    Job DescriptionSalary: $21.92/hour ALL QUALIFIED PERSONS, ESPECIALLY WOMEN, MEMBERS OF MINORITY GROUPS, VETERANS AND PERSONS WITH A DISABILITY, ARE ENCOURAGED TO APPLY. Are you looking for a rewarding career that can take you to new levels of success? Do you have a passion for providing exceptional customer service? If so, then we have the perfect job for you! Our team currently has multiple openings for detail-oriented and reliable Guest Service Agent Shift Leaders to join our Campus Operations- Housing team. As a Shift Leader, you will exude the values the East-West Center and provide superior hospitality service to our students, program participants, and esteemed guests. This position will also perform general maintenance and housekeeping throughout our housing facilities and provide basic emergency services to guests as needed. The preferred candidate will be available and flexible in their work availability as he or she may be asked to work evenings, weekends, and holiday shifts as needed. We encourage you to join our team and apply for this exciting opportunity today! RESPONSIBILITIES OF A GUEST SERVICE AGENT SHIFT LEADER As a Shift Leader, you will perform room reservation tasks and assist guests daily; provide guidance and direction relating to housing policies and procedures; and field emergencies or support to resolution of crisis situations as they occur. Here are a few of the key responsibilities you can expect in this role: Oversees work performed in assigned area(s) including performance of contract cleaning personnel. Conducts rooms and public area inspections before and after cleaning to ensure all requests were completed and are up to expected standards, providing direction and follow-up to custodial staff as required. Oversees room assignment processing, room preparation, and check-outs to ensure timely room turnaround times without sacrificing quality of service. Processes and updates reservations into the Maestro system in a timely and accurate manner. Prepares registration cards and key packets, updates files, and completes reports timely. Calculates guest folios, collects payments, and balances cash drawer(s) accurately. Assists Facilities with maintenance and facility concerns by following up on IMPAK work requests and ensuring repairs are completed satisfactory. Logs work orders/maintenance requests into IMPAK system as needed. Manages cleaning and pest control services, refrigerator cleaning, and scheduled fire drills semi-annually. Completes assigned special projects timely. Monitors common storage and kitchen areas including space assignment, key issuance, inspections, item removals, room accessibility, and other related tasks. Communicates with appropriate parties regarding issues with guest conduct, building maintenance, cleaning, security, emergencies, or related tasks. Supervises Guest Service Agents in performing their daily work to ensure productivity and operational efficiency. Maintains a positive work environment, enforces Center policies, and address complaints and performance issues properly. Provides appropriate service and assistance to guests. Answers telephone calls, responds to emails, and addresses concerns and complains in a timely and professional manner. Executes additional services that include mail deliveries, lounge reservations, equipment management, and key/keycard issues. QUALIFICATIONS AND SKILLS NEEDED FOR THE ROLE To be considered for the role, you will need to have the following qualifications and skills: Education & Experience At least two (2) years of full-time work experience which includes working closely with an adult population of various ages, ethnic and professional backgrounds, and personalities demonstrating the ability to perform the duties of this position, or a combination of post high school education and directly related experience which totals two years. Experience should also include a demonstrated capacity of using computerized systems. Demonstrated Ability To acquire and maintain knowledge of various policies and procedures; to take initiative and work cooperatively in following through on assignments; to organize time, tasks, and materials efficiently; to communicate and work effectively and deal pleasantly and helpfully with people of diverse cultural backgrounds; to work under pressure of deadlines; to maintain accurate files and records; to appropriately handle confidential material; to make arithmetic computations and record figures accurately; to apply good judgment; and accept responsibility. Knowledge Of office practices and procedures; of correct English grammar, punctuation, spelling, and word usage; and of office machines and equipment; of MS Office suite and e-marketing platforms (MailChimp, Constant Contact, etc.) Physical Requirements Able to climb stairs, use a ladder, carry supplies and equipment weighing up to 20 pounds, walk between campus buildings spread across 10-acre campus, access and operate electrical switches and water valves, and perform other physical, activities related to accomplishing the duties of the position. Technology Experience using multiple computer systems which demonstrates the ability to effectively use programs used in EWC Housing including Microsoft 365 (Outlook, Teams, Word, Excel, Calendar, Etc.), Maestro Property Management System, Impak Work Orders, Pitney Bowes SendSuite Package Tracking, Kaba Atlas Key System, Adobe Sign and Rave Alert Notifications. The Center will provide training on how to use our computer systems within Housing operations. SALARY AND BENEFITS OF WORKING AT THE EAST-WEST CENTER When you join our team, you will have the opportunity to work for a company that values its employees and provides a supportive work environment. Here are some of the benefits you can expect: Competitive Salary and Benefits The pay rate for this position starts at $21.92 per hour with an attractive benefits package that includes health insurance, retirement savings with a generous company match, and paid time off. Career Growth Opportunities We believe in investing in our employees and providing opportunities for career growth and development. As a Lead Guest Service Agent, you will have the opportunity to take on additional responsibilities and advance your career within our organization. Supportive Work Environment We believe in fostering a supportive work environment where our employees feel valued and appreciated. We encourage open communication and collaboration and provide the tools and resources our employees need to succeed. HOW TO APPLY If you're interested in this role, please submit an electronic application at APPLY FOR THIS JOB NOW so that you can be immediately considered. Here are some tips to help you prepare you for our job application process: Tailor Your Resume and Write a Compelling Cover Letter Make sure that your resume is tailored to the specific requirements of the job. Highlight your relevant experience and skills, and provide examples of how you have demonstrated leadership in your previous roles. Your cover letter should be tailored to the job and provide a clear and concise summary of your qualifications and experience. Explain why you are interested in the role and how you can contribute to our team. Our initial assessment will be based on the information you submit in your application. Be Prepared for the Interview If you are invited for an interview, make sure that you are well prepared. Research our company and its role and be prepared to answer questions about your experience and qualifications. Provide Three Professional References Ensure that your references can attest to your skills, worth ethic and integrity. What these people reveal about you both in terms of what they do and dont say can make a difference in whether youll be hired. So, its extremely important that you choose wisely when deciding who to use as a reference. The East-West Center isa premier institution in the Indo-Pacific to convene, develop, and equip a network of leaders to solve challenges of common concern. Founded in 1960, the Center has been a leader in promoting understanding and cooperation between the United States and the Indo-Pacific region through its innovative programs and research initiatives. The Center is dedicated to creating respectful and inclusive programming that values innovation and growth through collaborations across the organization and the region. With its cutting-edge research, educational programs, and vibrant community, the East-West Center has become a hub of academic excellence and cultural exchange. Whether you are a student, researcher, or simply someone interested in making a difference for peoples and communities throughout Asia, the Pacific and the US, the East-West Center is the perfect place to explore and discover new perspectives. As required under Title IX, the East-West Center does not discriminate on the basis of sex in the educational programs or activities it operates, including admissions and employment. This is a full-time position.
    $21.9 hourly 15d ago
  • Front Desk Attendant

    The Salvation Army Hawaiian & Pi Div

    Guest service representative job in Ewa Beach, HI

    The Salvation Army Hawaiian and Pacific Islands Division Ray and Joan Kroc Corps Community Center Ewa Beach, Hawaii Rev: 12/5/24 Front Desk Attendant DEPARTMENT: Ray and Joan Kroc Corps Community Center (Kroc Center Hawaii) SUPERVISOR: Member Services Manager FLSA STATUS: Non- Exempt CLASSIFICATION: Part Time, Hourly $15.00 - $15.50 GENERAL STATEMENT: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is a spiritual, emotional and physical regeneration of all people. MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination. KROC CENTER HAWAII VISION: Kroc Center Hawaii is a community center where families, individuals and relationships thrive in the name of Jesus. POSITION SUMMARY: The Front Desk Attendant is responsible for providing exceptional customer service experiences. The Front Desk Attendant will be responsible for membership sales and/or verifying membership through a Point of Sales (POS) system, providing information, and answering questions about available programs and retention and appreciation of all guests. The Front Desk Attendant will have a deep commitment to the mission of The Salvation Army, which will be evident in his or her professional life and the manner in which he or she represents The Salvation Army Ray and Joan Kroc Corps Community Center in the community. MINIMUM REQUIREMENTS: High School Diploma or GED equivalency. Must be computer literate with proficient typing skills and the ability to use new software programs with basic training. Must have excellent telephone skills with the ability to maintain a non-judgmental attitude in working with guests, members and staff. PREFERRED EDUCATION AND EXPERIENCE: Experience with a Point of Sales (POS) system preferred. Experience in membership recruitment preferred. Two years' experience as a cashier and/or in customer service preferred. ESSENTIAL FUNCTIONS: Greet members and guests as they enter Kroc Center Hawaii and ensure that members and guests feel welcome and have a positive experience. For example, smile, make eye contact, use member's or guest's name whenever possible, ensure that questions are answered. Conducts informative tours of the Kroc Center Hawaii. Provides membership information to interested parties and explains the benefits of membership to all guests and visitors. Processes membership applications and guest passes for guests and members according to established procedures. Receive payment by cash, check, credit card or debit card. Compute and record totals of transactions; issue receipts, credits or change due to guests or members utilizing the Point of Sale (POS) kiosk system. Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change. Monitor and verify access of members and guests into the appropriate areas; ensure that there is no misuse or abuse of identification cards. Provides prompt, professional, and courteous customer service by knowing current program and activity offerings and helps guests and members have their inquiries effectively addressed. Promote/sell programs and special events, making insightful recommendations that reflect the needs/interests of members and guests. Promote memberships, guest passes, and retail items utilizing the POS kiosk system. Receive and answer incoming telephone calls and visitors in a friendly and businesslike manner; direct calls/inquiries to appropriate program/staff in a timely manner. Communicate with members, guests, co-workers, and the general public using appropriate verbal and written language skills. Maintains the orderliness and cleanliness of the membership lobby, front desk, and makes sure public areas are safe, clean, and neatly arranged at all times. Responsible for all opening and closing duties and securing the POS area at the end of shift. Handle and resolve member's and guests' complaints, by obtaining and evaluating all relevant data to handle complaints and inquiries. Follow up with members and guests to ensure high-level satisfaction and determine future requirements. Notify Member Service Manager or leads of all issues and refer guests or members to them if further action is needed. Notify the appropriate department, staff, or manager to resolve issues, or by handling simple issues personally. Assist Services Manager and leads in maintaining a membership database of records utilizing a complex computer program. Ensures confidentiality of all data. Provide administrative support to include filing, data entry and mailing. Provide back-up support for Child Watch. Adhere to The Salvation Army's policies and procedures in handling cash and accounting procedures. Assist in the receipt and safekeep of all cash from each program venue. Assist the Member Services Manager and leads to ensure staff communicates daily with the Facilities Department to address cleanliness and maintenance related issues. Assist the Member Services Manager and leads to ensure staff exceed first-class customer service expectations. Maintains healthy relationships with coworkers by exhibiting good communications skills and positive attitude. follow and ensure adherence to The Salvation Army Policies and Procedures. Maintain the Code of Ethics policy, which has been established for the Kroc Center Hawaii. Attend staff meetings and other administrative meetings. Maintain regular and punctual work attendance. Available to work a flexible schedule that includes working on weekends, holidays, and evenings. Perform other duties as assigned. MENTAL DEMANDS: Able to prioritize and organize work assignments and take projects from beginning through completion. Able to perform job functions with attention to detail, speed and accuracy. Able to work in a fast-paced environment and maintain poise under pressure. Is self-motivated, energetic, enthusiastic, motivational, and able to maintain a self-directed schedule. Genuine interest and commitment to providing quality service. Respond to crisis situations in a calm and effective manner and remain calm when resolving problems using good judgment. Must possess the self-discipline necessary to perform repetitive tasks without lowering quality of work. Able to work with limited supervision, and work in a team setting with other professionals. Exercise good judgment and comfortable taking initiative with projects. PHYSICAL DEMANDS: The position requires sitting; climbing and/or balancing; stooping, kneeling, bending, stretching, crouching, and/or crawling; standing; walking; manual dexterity and eye-hand coordination; use of vision; driving a vehicle; pushing/pulling/lifting/carrying 25-50 pounds and occasionally more than 50 pounds. This employee may also be required to work weekends, holidays, and evenings. COMMUNICATION DEMANDS: The position requires talking to co-workers, members/guests and vendors; requires written communication to and from co-workers, members/guests and vendors; talking on the telephone; requires responding to written or verbal requests of co-workers, members/guests and vendors; requires training/giving verbal and written instructions; requires receiving verbal and written instructions; requires writing/composing written language; requires reading; requires visiting/working at other worksites; requires communication via the latest technologies. The position requires the ability to interact with co-workers and the public in a positive professional manner in conformity with The Salvation Army Mission Statement. The position also requires the ability to work with people of diverse backgrounds and circumstances. EQUIPMENT NEEDS: The equipment used includes general office equipment such as computers, point-of-sales kiosks, photocopiers, scanners, printers, fax machines, telephones, microphones, audio-visual equipment, 10-key calculator, and automobile. DESCRIPTION OF WORK ENVIRONMENT: Most work will be indoors at the Kroc Center Hawaii Front Desk in Kapolei and at the Kroc Center Hawaii administration office. Attendance at training and conferences may be required. Uniforms may be required, such as wearing Kroc Center Hawaii apparel. CERTIFICATES & LICENSES: The candidate chosen for this position must have a valid driver's license and insured transportation. On an annual basis, employees are required to participate in The Salvation Army's Fleet Safety Program. May require CPR and First Aid Certification CLEARANCES: The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered. The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by management.. his document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
    $15-15.5 hourly 26d ago
  • Customer Service Representative

    Honsador Lumber 3.5company rating

    Guest service representative job in Kailua, HI

    is based out of Kailua-Kona. * *MUST BE CURRENTLY LIVING IN HAWAII Honsador has grown over the years to become the largest building materials supplier in Hawaii. The Company has operations on all four major Hawaiian Islands with branch outlets on Oahu, Maui, Kauai, Kona & Hilo. Responsibilities: Determine customers' needs and recommend appropriate products and solutions, guiding customers to make the best product and service selections that will provide value to their business. Respond to customer inquiries regarding product selection, placement of orders, requests for prices and quotations, scheduling of deliveries, complaints and follow-ups. Develop profitable business with new customers through excellent selling, customer service and problem-solving. Continuously improve and maintain in-depth product knowledge and expertise. Code and input customer orders, pricing information into the computer system, and schedule delivery of products. Follow a product/supply checklist for each customer's job and up-selling additional products and supplies. Accept payment and apply it to the appropriate customer account. Follow up on deliveries to ensure materials arrived complete and on time as promised. Qualifications: Previous experience in sales, new construction and/or commercial projects preferred Knowledge of building materials, building process, and local building codes preferred Excellent communication and interpersonal skills Excellent computer and math skills (add, subtract, multiply, and divide common fractions/decimals) Effective time management and prioritization skills Ability to work in a fast-paced environment Experience working in a team atmosphere Must take and pass drug test and consent to a background check Competencies: Customer Focus Building Trust Communication Sense of Ownership From
    $31k-36k yearly est. Auto-Apply 60d+ ago
  • Branch Services Representative II (Teller) - Part Time

    University of Hawaii Fcu 4.6company rating

    Guest service representative job in Urban Honolulu, HI

    DO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i's leading credit union as we make a difference in our community - providing financial value, exceptional service, and state-of-the-art convenience to our members. Position Title: Branch Services Representative II - Part Time Department: McCully Branch FLSA Classification: Non-Exempt Reports to: Member Relationship Supervisor Employee Benefits One great perk of working at UHFCU is we offer on-demand pay through our financial wellness provider. With the on-demand pay benefit, you can have the money you've already earned when you need it, so your time and money can work better for you. Get early access and get paid without waiting for your paycheck.In addition to competitive pay, we are proud to offer a comprehensive benefits package. 401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC) Employee Loan Discount Company Subsidizes 50% for Adult Monthly Bus Pass Cash Reward Employee Referral Program Workiversary Cash Reward and Gifts Internal and External Professional Development Opportunities And Many More! Position Purpose : This high member contact position assists members by processing their transactions in an accurate and timely manner and complies with regulatory recordkeeping. Actively sells and cross-sells credit union products and services within the guidelines of the established production programs and furnishes account statuses. This position is also responsible for the daily operations, as needed. Essential Functions : Accurately and efficiently processes transactions. Accurately and efficiently performs service requests. Completes and files regulatory reports as required. Responsible for accurate handling and maintaining of all cash/negotiable instruments and end-of-day balancing. Processes check deposits through Check 21 solution. Cross-sells products and services to members. Opens accounts. Directs daily branch operations. Trains Branch Services Representatives, as needed. Performs other duties as assigned Performance Standards : Meet strategic objective for service level (NPS). Accurately process requests. Maintain efficient production levels to support branch. Perform cash/negotiable instruments audit. Effectively maintain daily branch operations to support department. Qualifications : Education/Certification: High school diploma or GED is required. Required Knowledge: Basic understanding of MS Office Suite is desired. Experience Required: Two to four years cash handling and/or customer service experience. Skills/Abilities: Proficient in credit union's core system. Excellent customer service & interpersonal skills and mathematical skills. Able to work in a fast-paced environment; especially where one must frequently convey detailed or important instructions of ideas accurately or quickly. Excellent verbal and written communication skills. Valid driver's license required with clean abstract and vehicle to drive to a branch when scheduled. Activities and Requirements of this Position : Repetitive Motion: Movements frequently and regularly required using wrists, hands, and/or fingers. Communication Skills: Must frequently convey detailed or important instructions of ideas accurately and quickly. Visual Abilities: Average visual acuity necessary to read, prepare and inspect documents or products. Hearing: Able to hear average or normal conversations and receive information. Physical Strength: Sedentary work (sitting most of the time). Able to lift and carry up to 25 lbs. Reasoning Ability: Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables. Mathematics Ability: Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator. Language Ability: Able to write and compose sentences using proper punctuation, and English language. Able to communicate in complex sentences; using normal word order with present and past tenses and a command of the English vocabulary. Working Conditions : Air-conditioned, smoke-free office setting. Attendance Requirements: Please note that scheduled attendance requirements may change due to business needs. Business Hours: Monday through Saturday. Business hours are subject to change. Must be able to work additional hours, weekends, and holidays as needed.
    $40k-50k yearly est. Auto-Apply 17d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Kapolei, HI?

The average guest service representative in Kapolei, HI earns between $24,000 and $33,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Kapolei, HI

$28,000

What are the biggest employers of Guest Service Representatives in Kapolei, HI?

The biggest employers of Guest Service Representatives in Kapolei, HI are:
  1. Embassy Suites Kapolei
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