Guest service representative jobs in Kernersville, NC - 840 jobs
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Client Services Representative
Graham Personnel Services 3.6
Guest service representative job in High Point, NC
Graham Personnel Services is seeking a Client ServicesRepresentative with strong project management experience to support a Sales Team and maintain client relationships.
The ideal candidate can work independently while also collaborating effectively with team members. This role focuses on coordinating client accounts, ensuring accurate communication with operations, and supporting the continued growth of clients.
This is a direct hire opportunity with a pay rate of $50-60K
Responsibilities:
Serve as the main contact for assigned client accounts
Maintain and control documentation from the Sales department, including Customer Specification Documents
Handle administrative details for new projects
Support client services on project-based work, troubleshooting, record-keeping, and process improvement
Perform other duties as assigned by supervisor or manager
Qualifications:
Bachelor's degree preferred
Proficient in Microsoft Office
Minimum 1 year of experience in client management; 2+ years preferred
Strong project management skills required
Ability to work independently and collaboratively
Skills:
Strong communication and organizational skills
Detail-oriented with ability to manage multiple tasks
Ability to collaborate across teams to support client needs
$50k-60k yearly 4d ago
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Experienced Service Advisor
Hudson Automotive Group 4.1
Guest service representative job in Winston-Salem, NC
$80k-$100k+ Yearly Earning Potential for Top Performers
Yearly Accrued PTO
Prior Nissan/Infiniti Service Advisor Experience Preferred
Greensboro Nissan, a Hudson Automotive Company, is actively seeking Experienced Service Advisors to join our award-winning, high-volume service team.
Hudson Automotive Group, founded in 1948, is a third-generation, family owned & operated business proudly serving customers with all their automotive needs. Hudson Automotive has grown from a single location in Providence, KY to a multistate, multi-franchise organization with over 50 dealerships and more than 4,000 employees throughout 8 States concentrated in the Southeast.
Why choose Greensboro Nissan and Hudson Automotive Group?
Competitive Compensation ($80k-$100k+ Yearly Potential for Top Performers)
Additional Manufacture Incentives/Bonuses
Company Provided Training and Career Development
Internal Advancement Opportunities
5-day Work Week, Alternating Saturdays
Previous Service Advisor Experience is Required
Prior Nissan/Infiniti Service Advisor Experience Preferred
Other Benefits we offer:
Medical, Dental, Vision Insurance
Life Insurance
401k with match
Paid Vacation/Holidays
Accrued PTO
Employee development through training and advancement opportunities
Employee discounts on products & services
Balanced work schedule
Qualifications:
Proven experience delivering a strong customer experience.
Ability to successfully guide customers throughout the service process.
Customer Relationship Management (CRM) Software Experience.
Excellent communication skills.
Strong amount of emotional intelligence.
Our dealerships have been repeatedly recognized for outstanding customer service and have received Toyotas President's Award, Nissans Global Award, Fords President's Award and the Honda Presidents Award for their dedication to excellence. In 2019, Hudson Automotive was voted Best Places to Work in South Carolina.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#T1
$80k-100k yearly 1d ago
Customer Service Representative Greensboro, NC
Alorica 4.1
Guest service representative job in Greensboro, NC
Customer ServiceRepresentative** **Terms: Full-time** **Pay: $16/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!
But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.
**Job Summary**
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
**Responsibilities**
+ Assist customers with issues and concerns they are experiencing during the use of the product and/or service
+ Document call-related information for auditing and reporting purposes
+ Maintain and update customer information as necessary
+ Upsell current customers on new or enhanced services
**Qualifications**
+ High school diploma or GED
+ Customer service experience is a plus
+ Strong computer navigational skills
+ Familiarity with Microsoft Office applications (Word, Excel)
+ Excellent oral and written communication skills
+ Exceptional listening/comprehension skills
+ Professional and courteous
+ Customer oriented
**Work Environment**
+ Regular work performed in a climate-controlled, call-center environment
+ Ongoing usage of phone and computer systems
**Physical Demands**
+ Constant sedentary work
**Benefits**
+ Health, dental, and vision coverage/HSA
+ PTO
+ Optional daily pay or weekly pay
+ 401K retirement plan
+ Leadership programs
+ Paid training and tuition reimbursement
+ Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
+ Employee assistance program
+ Additional voluntary benefits
**Next Steps**
1. Place an application
2. Complete your online assessment
3. Our team will review your application
4. If selected to move forward, our team will follow up directly
\#AloricaJobs #GreensboroNC #Hiring
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
$16 hourly 60d+ ago
Racquet Sports Front Desk Attendant-Part time
Greensboro Country Club 4.1
Guest service representative job in Greensboro, NC
POSITION: Racquet Sports Front Desk Attendant - Part Time
DEPARTMENT: Racquet Sports
III. JOB SUMMARY: We are looking for a candidate with excellent communication skills and an outgoing personality who understands the importance of providing incredible customer service to our membership. This is a terrific opportunity for a college student or even a retiree to be a part of a team working in a fun, vibrant atmosphere. We have two different shifts that we staff seven days a week: 8:30 a.m. - 3:30, and 3 p.m. to 10 p.m. We staff two facilities: Irving Park Facility (410 Sunset Drive) and at our "Farm" location (5121 Hedrick Drive). The staff member would split their time between the two facilities. All applicants must have their own reliable transportation. The more availability the better.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:
Greet members that enter the Racquet Sports Pro Shop
Prepare outdoor court facility for next day
Check in members from online court reservations
Schedule and maintain online court reservations
Build a rapport with members, and get to know each of them
Answer all phone calls and member inquiries with clear information for each member
Utilize Northstar Point of Sale system to manage accounts for sales
Assist Tennis Professionals in taking messages for lessons
Maintain a clean and organized front desk and pro shop area
Open and shut down racquet sports facility
Opening and closing Point of Sale system
Closing duties include: emptying trash, vacuuming, organizing pro shop, sweeping courts, etc.
Attend all required meetings and training for tennis staff
Communicate all programs and social events to members
Assist Racquet Sports Staff with making phone calls and sending e-mails
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Must possess an outgoing personality
Must possess honesty and integrity
Must be courteous and tactful at all times
Ability to effectively communicate in a professional manner to members and staff
Ability to appear for work on time
Ability to understand and follow rules and procedures
BENEFITS:
Hourly wage
Double time pay for holidays worked
Daily meal
Opportunity to play golf on Mondays
Ability to participate in employee wellness events
Employee parties
REPORTS TO: Director of Racquet Sports
Job Type: Part-time
Pay rate: $12 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Referral program
Ability to commute/relocate:
Greensboro, NC 27408: Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service: 1 year (Preferred)
Job Type: Part-time
Salary: $12.00 - $13.00 per hour
$12-13 hourly 14d ago
Guest Service Representative
LBA Hospitality
Guest service representative job in Kernersville, NC
Job DescriptionDescription:
Provides excellent guestservice in an efficient, courteous professional manner; follow LBA standards of friendly hospitality while adhering to guidelines and procedures. Execute selling strategies to enhance the hotel revenue.
Responsible for the total front office operations: Acts as Manager on Duty as needed, responds immediately to guest requests, represents the hotel in the morning and afternoon hours, maintains thorough communication with management staff.
PREREQUISITES
Company associates have access to guestrooms and property. As such, character traits of honesty and trustworthiness are essential to this position and must be displayed at all times. Per company policy, potential associates must pass appropriate security clearances.
Experience in service, sales, telesales or guest relations type of industry preferred
High school diploma or equivalent of same
SUMMARY OF ESSENTIAL JOB FUNCTIONS
Must be able to perform major life activities: Standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
Must be able to push or pull 60 pounds unassisted and lift and/or carry 30 pounds unassisted.
Must be able to stand for eight hours, bend, stretch, reach.
Must be able to see and hear.
Must be able to communicate with other associates and/or guests.
Requirements:
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Knowledge:
Entire property, staff, services, hours of operation, type of rooms, locations, rates, discounts.
Frequent Stay Program
Reservations procedures including cancellations and “walking” guest
Phone etiquette and answering procedures
Area shopping, dining, entertainment and travel directions to assist guest inquiries.
Daily hotel operations, check daily events, bulletin boards and be up to date on changes, new procedures and events.
Manager on Duty functions when necessary or as scheduled
Skills:
Computer literate to thoroughly operate property management system: post charges, compute bills, collect payment and make change.
Proficient in written and verbal English
Problem solving and conflict resolution skills
Abilities:
Multi task, remain associate and guestservice centric.
Communicate with guests, co-workers receiving and transmitting mail, phone and written messages and relay pertinent information using communication log books.
Assist with guest issues with professionalism, maintaining hospitable attitude
SPECIFIC RESPONSIBILITIES
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
Promote and sell services/amenities of the hotel.
Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
Check all credit cards for validity before the end of the shift.
Learn and utilize PMS.
Ensure all cash, check and miscellaneous departments are in balance at shifts end.
Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
Have a thorough working knowledge of emergency procedures.
Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
Report any unusual occurrences or request to the manager.
Maintain certification from a responsible
Utilize Service Recovery Log and other necessary communication logs from shift to shift.
Maintain stock/cleanliness in the market area.
Where applicable, follow approved laundry procedures, ensure understanding of operation of washers and dryers. Assist with folding linen accord to proper standards.
Other duties as assigned, including assisting in other departments such as laundry, housekeeping or food and beverage.
WORKING CONDITIONS/SPECIAL REQUIREMENTS
This position requires a physical presence at the hotel and is not conducive of telecommuting or remote work.
Standing, walking for long periods of time while maintaining a friendly professional image.
May be required to work any day/shift, including weekends.
POSITIONS FOR POSSIBLE ADVANCEMENT
Assistant General Manager
GuestService Manager
GuestService Supervisor
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
$22k-29k yearly est. 13d ago
Guest Service Representative (GSR)
Gulf Coast Hotel Management Inc.
Guest service representative job in Greensboro, NC
Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team?
Then you might be our next GuestServicesRepresentative! Our GSR is responsible for assisting guests at check-in and check-out, answering and processing phone calls, plus handling all special request for services or information in accordance with brand and Gulf Coast standards, policies, and procedures.
Reports to: General Manager (GM) and/or Senior GuestServicesRepresentative
Primary Job Duties
Organize, confirm, process and conduct all guest check-ins/check-outs, room reservations, requests, changes and cancellations in a friendly and responsive manner.
Secure payment, verify billing, verify customers' credit and establish how the customer will pay for the accommodation. Compute bill, collect payment and make change for guests.
Ensure that all service provided is consistently prompt and courteous and designed to meet high standards of quality to result in guest satisfaction and repeat business.
Keep current on hotel policies concerning room/sign rates, group and other discounts and special offerings.
Maintain proficiency in all location computer and software systems.
Issue room keys, identify and explain room features to guests. Supply guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
Run reports of room availability/inventory management and guest accounts and post payments to guest folios.
Perform bookkeeping activities including running reports and posting payments to guest folios.
Respond to guest comments or complaints, referring customers to GM as necessary.
Contact housekeeping or maintenance staff when guests report problems.
Know the property's emergency procedures and respond to any/all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.
Assist other associates in completing their respective duties, as necessary, to achieve guest ready rooms, public areas and outstanding customer service.
Clean and maintain lobby area, entrance doors, sidewalks, and emergency exit.
Work in laundry room area loading and unloading washers and dryers and folding linens.
Wear appropriate attire per the dress code.
Notify GM or Maintenance Support of any needed repairs.
May serve as Manager-on-Duty in GM and AGM absence.
May be asked to stay on site in the event of a catastrophe.
Other duties as assigned.
Essential Skills
Integrity - display strong moral principles and work ethic by behaving ethically, acting fairly and taking responsibility.
Adaptability and flexibility - display the capability to adapt to new, different and changing requirements.
Accuracy - ensure accuracy in all tasks performed.
Communication - convey information clearly.
Dependability and reliability - display responsible behavior at work in attendance and punctuality, attention to details, following directions and fulfilling obligations.
Interpersonal Skills - display the skills to work effectively with others.
Professionalism - maintain a professional presence by demonstrating self-control, a professional demeanor and a positive attitude.
Physical Requirements
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
Frequently bends, kneels, crouches.
Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
Exposure to hazardous chemicals, odors, dirt and dust as well as adverse weather.
Experience and Requirements
1 year hospitality experience preferred.
Work Authorization required.
Flexible schedule required. Evenings, weekends and holidays may be required.
What We Offer
Health and Dental Insurance for Full Time Associates
401(k) with Employer Match for all Associates
Paid time off for ALL Associates per Associate Guide
Six company paid holidays for Full Time Associates
Time and half for hours worked on designated holidays for all Associates.
Employee Assistance Program for Associates and household members
Employee Discount Program
Employee Hotel Guest Room Program
Employee Referral Program
$22k-29k yearly est. Auto-Apply 28d ago
Customer Service Representative
Pest-X Exterminating
Guest service representative job in Kernersville, NC
Pest-X Exterminating is seeking a dedicated and motivated Customer ServiceRepresentative to join our office team in Walkertown, NC. The primary responsibility of this role is to ensure excellent customer service for our customers. The CSR will play a vital role in supporting our branches, managing customer accounts, and contributing to the overall success of our operations. This is a full-time position with room for advancement within our organization.
Key Responsibilities:
Answer incoming calls promptly and professionally.
Engage with customers via email, text, webchat, and phone to address inquiries and concerns.
Recommend additional services to existing customers to meet their needs effectively.
Convert incoming leads into new customers through effective communication and persuasion.
Collaborate with the sales team to track and manage leads, ensuring efficient workflow.
Assist the back office in receivables collection and updating customer information.
Support front office operations by handling billing, statements, and scheduling efficiently.
Maintain accurate records of customer interactions and account details.
Conduct quality control calls to new and periodic existing customers, recording results.
Generate positive customer reviews for both yourself and the company to enhance reputation.
Convert incoming leads into new customers through effective communication and persuasion.
Collaborate with the sales team to track and manage leads, ensuring efficient workflow.
Handle Tier 1 customer complaints promptly and effectively, providing appropriate solutions and alternatives within specified timeframes.
Follow up with customers to ensure complaints are resolved satisfactorily.
Build and maintain strong relationships with customers through open and interactive communication.
Cover front office duties during peak times or staff absences as required.
Adhere to communication procedures, guidelines, and company policies.
Demonstrate courtesy and respect in all interactions with customers and colleagues.
Stay informed about pest control practices, products, and industry trends to provide informed assistance.
Remain flexible and willing to take on additional tasks or projects as assigned by management.
If you are a proactive individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this Customer ServiceRepresentative position. Join our team and contribute to our mission of delivering top-notch pest control services to our valued customers!
$27k-35k yearly est. 60d+ ago
Auto Customer Service Reps
Cox Toyota
Guest service representative job in Burlington, NC
3860 Danbrook Road, Burlington, NC 27215
Auto Dealership Detailer
Work Indoors in a Climate Controlled Shop!
Excellent Training, Income & Benefits!
Cox Toyota in Burlington, NC, is a GREAT place to have a Rewarding Career! We are BOOMING with Business and need to hire Detailers to clean and detail the inside and outside of vehicles including vacuuming and shampooing seats, carpet, and upholstery, cleaning windows, floor mats, wheels, tires, and more. Training is provided. Work indoors in a climate controlled shop! We appreciate our employees and invest in their success. Apply now and join our team!
Cox is family-owned and supports several charities and our community. We have successfully served customers in Burlington, Greensboro, and surrounding areas for many years.
We Offer Excellent Benefits:
Competitive pay based on experience
401(k) savings plan
Medical and dental insurance
Paid vacation
5-day work week, we are closed on Sundays
Employee discounts on vehicles and service
Career advancement opportunities
Responsibilities - Detailer:
Clean and detail the inside and outside of vehicles including, but not limited to vacuuming and shampooing seats, carpet, and upholstery, cleaning windows, floor mats, wheels, tires, and more.
Perform other duties as assigned
Qualifications -Detailer:
Energetic with a good work ethicand pays attention to details
Able to stand, walk and bend
Valid driver's license and good driving record
Must pass pre-employment requirements
We are an Equal Opportunity Employer
RequiredPreferredJob Industries
Customer Service
$27k-35k yearly est. 20d ago
Auto Customer Service Reps
Cox Chrysler Dodge Jeep Ram
Guest service representative job in Burlington, NC
988 Plantation Dr., Burlington, NC 27215
Automotive TechnicianSeeking Experienced Auto Repair & Express Lube Techs $100,000+ Potential Income for Experienced Techs! Great Benefits!Climate-Controlled Modern Shop with State-of-the-Art Equipment!
Cox Chrysler Dodge Jeep Ram is a great place to have a rewarding career! Our high-volume Service Department is seeking experienced Automotive Repair Technicians and Express Lube Techs to join our team. We help our techs learn new skills and obtain certifications to increase their income and advance their career! Enjoy working in our A/C, Climate Controlled, Clean, Modern Shop with State-of-the-Art Equipment! Apply now and join our team!
Full-time Benefits:
$100,000+ potential income for experienced repair techs
Top pay is based on experience, certifications, etc.
401(k) Savings Plan
Health, Dental and Life Insurance
Paid Vacation
5-day Work Week,no Sundays!
Ongoing Training
A/C, Climate-Controlled Modern Shop with State-of-the-Art Equipment!
A positive and professional team environment
Responsibilities:
Experienced auto repair techsinspect vehicle, diagnose problems, and perform repair work on engines, transmissions, electrical, brakes, A/C, drivability, etc.
Express Lube Techschange oil, fluids, tires, lubricate parts, and more.
Learn new information in training sessions
Keep shop neat and account for dealership owned tools
Perform other duties as assigned according to skills, certifications, etc.
Qualifications:
Automotive Repair Technician and Express Lube Tech is experience is preferred
Versatile in skills and tasks performed
Working knowledge of shop equipment
Analytical with a good work ethic and top problem-solving skills
A positive attitude and works well in a high-volume, team setting
Valid driver's license and good driving record
RequiredPreferredJob Industries
Customer Service
$27k-35k yearly est. 9d ago
Receptionist - Guest Service Representative
Almost Home Boarding and Grooming
Guest service representative job in Greensboro, NC
Job Description
Are you passionate about providing exceptional care for pets? Do you thrive in a fast-paced and dynamic work environment? If so, Almost Home Boarding and Grooming in Greensboro, North Carolina, is looking for a talented part-time Receptionist/GuestServiceRepresentative to join our team! Get ready to embark on an exciting journey where you'll be surrounded by furry friends and play a crucial role in creating a positive experience for both pets and their owners. If you're ready to unleash your potential and be a part of a thriving pet care community, keep reading!
This position earns a competitive pay of $10 per hour along with comprehensive benefits such as free pet boarding, grooming discounts, bonuses, merit-based raises, charitable donation opportunities, and gift cards. This part-time role provides a flexible schedule of 4-5 days per week, allowing for a balance between work and personal commitments. We value our team member's contributions to the well-being of our furry guests and strive to create a fulfilling and enjoyable work environment.
WHO WE ARE
Almost Home Boarding & Grooming is Greensboro's premier pet boarding and grooming facility. We offer unmatched service and the same level of care and comfort that our customers give their pets at home. Everything we do is based on our core values of hard work, fun, positivity, teamwork, communication, kindness, cleanliness, and the pursuit of excellence.
Our work environment is extremely supportive and conducive to learning and growing. We hire our people because they are fun! We love being around our staff and we know you will too. Plus, we offer generous wages, benefits, and perks!
EMBARK ON AN EXCITING JOURNEY AS A RECEPTIONIST/GUESTSERVICE EXTRAORDINAIRE AT ALMOST HOME BOARDING AND GROOMING!
As a Receptionist/GuestServiceRepresentative at Almost Home Boarding and Grooming, you play a crucial role in providing exceptional service to our pet owners and their beloved companions. In this role, you are responsible for answering phone calls, assisting customers with inquiries, and ensuring a smooth check-in and check-out process for pets. You verify that all pets have up-to-date vaccinations before their appointments, ensuring a safe and healthy environment. With your excellent communication and organizational skills, you handle multiple tasks simultaneously, providing pet owners with the information and assistance they need. By creating a welcoming and friendly atmosphere, you contribute to the positive experience of our customers and their furry friends, making Almost Home Boarding and Grooming the go-to destination for exceptional pet care.
To be considered for this role, you should meet the following minimum requirements:
High School Diploma or GED.
At least 6 months of experience working in
Ready to Join Our Pet-Loving Team? Apply now through our quick and easy 3-minute application process and take the first step toward an exciting career as a Receptionist/GuestServiceRepresentative. Unleash your passion for pets and be part of a dynamic and rewarding work environment. Don't miss this opportunity to make a meaningful impact in the lives of our furry friends and their owners. Apply today and let your journey begin!
Location: 27455
Job Posted by ApplicantPro
$10 hourly 24d ago
Personal Lines Customer Service Representative
Peakgroup.Insure
Guest service representative job in Winston-Salem, NC
Job DescriptionThe Personal Lines CSR is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.Responsibilities
Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
Actively solicit increases in coverage or rounding out accounts at every service contact.
Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system
Qualifications
Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience.
Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
Technology and Computer proficiency including agency management systems.
Benefits/Perks
Competitive Pay
Benefits
PTO
401K
Professional Development
Job Stability in a growing industry
Compensation: $35,000.00 - $50,000.00 per year
YOUR FUTURE with Peak Insurance Group Starts Here
If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place!
Insurance is a fast-paced industry with plenty of opportunities to put your unique skills to use, and Peak take this to the next level with a heart for service and a bias for latest in technological advances. Integrity, Excellence, Respect and Simplicity are at the core of our organization because they are at the core of our people. The decisions we make, the people we partner with, and the obstacles we choose to overcome will always come back to this: we want to simplify insurance for our customers because we live with integrity, believe in excellence, and treat others with respect. It's just that simple.
If the above statement echoes your own thoughts about what a career should be, then it's time we meet. Apply for a career with Peak Insurance Group today!
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
$35k-50k yearly Auto-Apply 60d+ ago
Customer Service Representative / Inside Sales
Fastsigns 4.1
Guest service representative job in High Point, NC
Benefits:
401(k)
Company parties
Free food & snacks
Paid time off
Customer ServiceRepresentative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told.
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry.
As a FASTSIGNS Customer ServiceRepresentative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.
Here's a quick video to see what an Inside Sales Representative with FASTSIGNS is all about!
************************************************ Responsibilities
Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers
Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience.
Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion
Execute a variety of marketing functions, and maintain an attractive retail environment
Help as needed with reports, required paperwork, and shipping
Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center
Typical Physical Demands
Ability to work under pressure and tight deadlines
Ability to stand for long periods of time.
Ability to lift 25 or more pounds.
Present and maintain a good driving record.
Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed.
Qualifications
Outgoing, responsive, eager to learn and with a desire to succeed
Great verbal and written communication skills
Strong organizational and time management skills
Experience in resolving customer satisfaction issues
Proficient with computer and internet skills, including Microsoft Office
Basic Math Skills
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Benefits
Competitive Base Salary + Commissions + Bonuses
Paid Vacation and Holidays
Formal Ongoing Training
Outside Sales Certification Program
Dental and Vision Program available
401K benefits
Creative work environment
Team Culture
Monday-Friday 8AM-5PM
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Discover your next career! Make Your Statement with us! Apply today! Get inspired by this video ************************************************
FASTSIGNS of High Point is an Equal Opportunity Employer. Compensation: $19.00 - $19.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$19-19 hourly Auto-Apply 60d+ ago
Guest Services Supervisor | Part Time | Steven Tanger Center
Oak View Group 3.9
Guest service representative job in Greensboro, NC
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Position Summary
As a GuestServices Supervisor, you will oversee the ticket-taking operations at various events, ensuring efficiency, accuracy, and exceptional customer service. Your role involves supervising a team of GuestServices staff, coordinating entry procedures, and resolving issues to ensure a seamless guest experience. This role requires leadership skills, excellent communication abilities, and a proactive approach to problem-solving. A GuestServices Supervisor plays a pivotal role in ensuring the smooth and efficient operation of guestservices at events.
This role will pay an hourly rate of $17.00.
For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.
This position will remain open until February 20, 2026.
About the Venue
A $94 million, state-of-the-art facility that has transformed downtown Greensboro, North Carolina, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Guilford College's Bryan Series, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. In its remarkable first two years, the Tanger Center has hosted nearly 1.3 million guests since its grand opening in 2021. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 17,500 Season Seat Members. The 3,000-seat venue is managed by the staff of the Greensboro Coliseum Complex.
Responsibilities
Supervise GuestServices Operations: Lead and manage a team of guestservices staff, providing guidance, training, and support to ensure smooth operations.
Team Management: Schedule shifts, assign duties, and monitor performance to ensure optimal staffing levels and adherence to protocols.
Event Coordination: Coordinate with event organizers to understand entry requirements, seating arrangements, and any special instructions.
Staff Training: Train guestservices on ticket verification procedures, customer service standards, and venue layouts to ensure they are well-prepared for their roles.
Quality Assurance: Conduct regular inspections to ensure ticket takers are following procedures accurately and providing excellent customer service.
Problem Resolution: Handle escalated issues and complaints, resolving conflicts and addressing guest concerns in a professional and timely manner.
Communication: Maintain open communication channels with event organizers, security personnel, and other staff members to facilitate smooth operations.
Safety and Security: Ensure compliance with safety protocols and emergency procedures, and promptly address any security concerns or incidents.
Training and Development: Identify training needs and opportunities for professional development among ticket takers, providing coaching and feedback as needed.
Documentation and Reporting: Maintain accurate records of ticketing activities, attendance figures, and any incidents or issues encountered during events.
Continuous Improvement: Identify areas for process improvement and implement strategies to enhance efficiency, customer satisfaction, and overall guest experience.
Adherence to Policies: Ensure compliance with company policies, procedures, and regulations governing ticketing operations.
Perform additional tasks and responsibilities as assigned.
Qualifications
High School Diploma or G.E.D.
1 to 3 years of related experience in customer services.
At least 1 year of Supervisor experience.
Ability to follow instructions and work in a fast-paced environment.
Must have strong verbal and written communication skills.
Ability to handle stressful situations.
Previous experience in a customer service-based industry is preferred.
Previous experience within a sports, entertainment, or related field is preferred.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
Extensive time spent with moderate to loud noises.
Frequent bending, standing for long periods of time and walking of the building.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$17 hourly Auto-Apply 41d ago
Customer Service Representative - Greensboro, NC
Kedia Corporation
Guest service representative job in Greensboro, NC
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$27k-35k yearly est. 1d ago
Guest Services Supervisor | Part Time | Steven Tanger Center
Part-Time Jobs| Orlando City Soccer In Orlando, Florida
Guest service representative job in Greensboro, NC
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
As a GuestServices Supervisor, you will oversee the ticket-taking operations at various events, ensuring efficiency, accuracy, and exceptional customer service. Your role involves supervising a team of GuestServices staff, coordinating entry procedures, and resolving issues to ensure a seamless guest experience. This role requires leadership skills, excellent communication abilities, and a proactive approach to problem-solving. A GuestServices Supervisor plays a pivotal role in ensuring the smooth and efficient operation of guestservices at events.
This role will pay an hourly rate of $17.00.
For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching.
This position will remain open until February 20, 2026.
Responsibilities
Supervise GuestServices Operations: Lead and manage a team of guestservices staff, providing guidance, training, and support to ensure smooth operations.
Team Management: Schedule shifts, assign duties, and monitor performance to ensure optimal staffing levels and adherence to protocols.
Event Coordination: Coordinate with event organizers to understand entry requirements, seating arrangements, and any special instructions.
Staff Training: Train guestservices on ticket verification procedures, customer service standards, and venue layouts to ensure they are well-prepared for their roles.
Quality Assurance: Conduct regular inspections to ensure ticket takers are following procedures accurately and providing excellent customer service.
Problem Resolution: Handle escalated issues and complaints, resolving conflicts and addressing guest concerns in a professional and timely manner.
Communication: Maintain open communication channels with event organizers, security personnel, and other staff members to facilitate smooth operations.
Safety and Security: Ensure compliance with safety protocols and emergency procedures, and promptly address any security concerns or incidents.
Training and Development: Identify training needs and opportunities for professional development among ticket takers, providing coaching and feedback as needed.
Documentation and Reporting: Maintain accurate records of ticketing activities, attendance figures, and any incidents or issues encountered during events.
Continuous Improvement: Identify areas for process improvement and implement strategies to enhance efficiency, customer satisfaction, and overall guest experience.
Adherence to Policies: Ensure compliance with company policies, procedures, and regulations governing ticketing operations.
Perform additional tasks and responsibilities as assigned.
Qualifications
High School Diploma or G.E.D.
1 to 3 years of related experience in customer services.
At least 1 year of Supervisor experience.
Ability to follow instructions and work in a fast-paced environment.
Must have strong verbal and written communication skills.
Ability to handle stressful situations.
Previous experience in a customer service-based industry is preferred.
Previous experience within a sports, entertainment, or related field is preferred.
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
Extensive time spent with moderate to loud noises.
Frequent bending, standing for long periods of time and walking of the building.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$17 hourly Auto-Apply 41d ago
Guest Service Agent
Daly Seven 4.1
Guest service representative job in Greensboro, NC
GuestService Agent
is only a general summary of the duties a GuestService Agent is to perform. Other duties, which are not listed, may be required from time to time.
General Job Description
Be ready to begin work at the specified time.
Greet guests; check them in and out with friendliness, speed and accuracy.
Maintain all paperwork as required by your shift. Initial and date when applicable.
Maintain accuracy in handling cash. Responsible for the cash drawer and balancing shift report. Know how to handle money and make changes correctly.
Operate switchboard and transfer calls as required by shift.
Keep all business confidential on and off duty.
Know room rates, locations, and furnishings of all rooms.
Know physical make-up of building - interior and exterior.
Promote membership in the franchise's membership club.
Help secure lodging for guest by referrals when hotel is full.
Know what attractions, restaurants, and events are available. Be familiar with the specific publications and maps for providing directions.
Be polite and present a friendly and caring image.
Take and record reservations with accuracy, confirm as requested. When a guest checks out, inquire if you can be of help to them in making lodging reservations for another Daly Seven property.
Check credit cards and guaranteed reservations for validity and acceptability.
Know status of reservations on a daily and future basis.
Be able to handle guest complaints.
Know emergency procedures and how to respond. Be familiar with the fire system and how to shut if off if there is a false alarm.
Each employee is part of the hotel security team and is responsible for reporting any potential hazards to the management and should investigate in the absence of the manager any alleged injuries, which occur on the premises. An Incident Report (guests) or Accident Report (for employee injury) should be completed. Show concern and consideration for the guest, but never acknowledge responsibility.
Know where gas, electric, water cut off, and breakers are located.
Know location of emergency lights.
Each shift must keep lobby and office area clean at all times.
Know the computer operations including procedures for shut down when necessary.
Desk clerks should know how to set up and maintain continental breakfast, as well as how to make coffee properly.
Know the location of the ADA box and how to use it.
Complete Call Back Sheet and file.
Complete Room Availability form.
Complete Comment Log for your shift.
Complete Shift Verification Form.
Perform all other duties as assigned.
$23k-28k yearly est. 60d+ ago
Medical Equipment Setup, CSR
TCH Group, LLC 2.9
Guest service representative job in Winston-Salem, NC
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
$27k-35k yearly est. 2d ago
Medical Equipment Setup, CSR
Carsonvalleyhealth
Guest service representative job in Winston-Salem, NC
This employee will set up CPAPs, Respiratory Assist Devices (RADs), maintain CPAP/RAD Compliance, manage CPAP/RAD supplies/inquiries/orders, call md INR missed appointments, manage Oximetry process, and complete all other tasks assigned/related to the functionality of the center.
Job Responsibilities:
Performs CPAP/RAD setups in a timely and professional manner
May also perform setup of oxygen equipment and other DME in patients' homes as well
This includes completion of all required documentation, instructs patient on the safe and proper use of equipment
Cleans rental equipment when returned to the center, in accordance with policies and procedures
Maintain cleanliness and organization of warehouse/storage area
Monitors CPAP/RAD Compliance report and follows up with non-compliant patients
Receives and responds to patient requests for CPAP/RAD supplies, including insurance verification, confirmation of the specific supplies needed, and arranging for them to be shipped to the patient
Monitors md INR Compliance report and follows up with non-compliant patients
Manage the center's oximetry process
Follows applicable policies and procedures of the company, including those in the Safety & Regulatory Manual including but not limited to General Safety, OSHA, and Emergency Planning
Responsible for participating in on-call responsibilities for the center
The frequency of participation will depend on the size of the center and the number of employees sharing the responsibility
Represents the company through professional personal appearance, patient care activities
May serve as a backup to other employees for vacation, illness, or other periods of absenteeism
Requires use of personal vehicle and a valid driver's license
#DD
$27k-35k yearly est. 2d ago
Front Desk Agent
Greensboro-High Point Marriott Airport
Guest service representative job in Greensboro, NC
Front Desk Agent
As a
Front Desk Agent
, you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience.
Key Responsibilities
You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay.
Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions.
You will report to the Front Office Manager or Front Office Supervisor.
A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations.
Education & Experience
Hotel experience is always a plus! Applicants should have:
A combination of education and experience.
What You'll Need to Succeed
Eligible to work in the United States
Ability to read, write, and communicate effectively in English
Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations
Availability to work a flexible schedule, including evenings, weekends, and holidays if needed
A warm, professional demeanor that reflects HVMG's Culture of Excellence
Why Our Associates Love HVMG
Career growth opportunities across our nationwide portfolio
Flexible scheduling
Access up to 40% of your earned wages before payday with PayActive
Paid Time Off (PTO) and Paid Holidays
Full healthcare benefits: medical, dental, and vision
401(k) with guaranteed 4% match and no vesting period
Exclusive hotel and food & beverage discounts
About HVMG
Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field."
We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President.
The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract.
HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.
$23k-29k yearly est. 8d ago
Night Auditor
Opal Hotels Group
Guest service representative job in Kernersville, NC
Be part of the opening team at the brand‑new TownePlace Suites Kernersville, NC, opening December 2025! We're creating a friendly, flexible place for extended‑stay guests-and for teammates who love service, teamwork, and growth. If you're dependable, guest‑focused, and excited to help shape a hotel from day one, we'd love to meet you.
Role: Night Auditor
Department - Front Office
Reports to - GuestServices Manager / General Manager
What's the job?
As Night Auditor, you'll be responsible for the overall completion of front office and night audit duties. You will create the warm atmosphere that makes our guests feel at home and be responsible for accurately and efficiently generating hotel operational analysis and reports.
Your day-to-day
GuestService
Perform all regular Front Office duties
Serve and build relationships with guests - ask for their feedback and show them hospitality.
Set the hotel up for success by anticipating the coming day's guest and operational needs.
Compile and enter data from Front Office Room Inspection forms.
Ensure the proper appearance of the lobby and all public areas, including the breakfast area.
Perform pre-Breakfast duties and responsibilities.
Perform other duties as assigned. May also serve as manager on duty or breakfast host.
Schedule guest wake-up calls and reservations for the following day
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Prepare guest bills for next-day checkouts and process reservation cards
Facilitate the deposit of guests' valuables in hotel safe
Accounting / Profit
Properly and accurately conduct the night audit and accounting functions in a timely manner and transmit information to the corporate office.
Prepare and transmit payroll information and statistics.
Prepare and distribute the Daily Flash Report.
Effectively, properly, and accurately analyze the days operating results and perform daily assigned duties including:
Conduct the Night Audit in accordance with the Opal standards
Operations Analysis & Reporting:
Accounts Payable; Invoice Entry
Accounts Receivable and direct billing
End of day statistics
Labor Management entry
Daily Flash Report
Competition Research
Market Research for lead generation
Operations statistics report - labor cost/room, etc
Prepare and distribute the daily cost per occupied room (CPOR) data and statistics.
Audit and balance reports from the day shifts
Run EOD computer functions so they are complete by the end of the shift
Balance cash drawers and record receipts
Requirements
High school diploma or higher-level education
2 years Hotel front office experience with 1-year experience as Night Auditor preferred
Must be willing to work up to 40+ hours per week with flexibility
Must work the Night shift
Must speak fluent English (other languages preferred)
Specific Responsibilities
Send a daily end of the day activity and accomplishment email to the General Manager and a copy to the Opal Director of Operations.
Be proficient on the use of the property management system and be able to train front desk personnel on the system.
Have a good understanding of all of hotel operating procedures.
Review front office communications logs.
Supervise delegated responsibilities and follows up.
Be able to use all front office equipment such as credit card machine, copier and fax.
Inform the General Manager of any unique situations, or unusual developments in front office operations.
Handle guest complaints effectively.
Understand the Chart of Accounts.
Process reservations by telephone, fax, email, central reservation systems referrals, mail.
Process reservations received from sales office and other hotel departments.
Be knowledgeable of room types and offered rate plans.
Fully understand hotel's franchise policy on guaranteed reservations and no-shows.
Promote goodwill by being courteous, friendly, and helpful to guests, managers and all other associates.
Record and approve daily activity reports and labor management statistics.
Optimum Attributes
Effective communication skills
Problem-solving skills
Literate and tech-savvy
Team player
Flexibility - night, weekend and holiday shifts are all part of the job
Experience required may vary based on size and complexity of operation
Well-groomed and professional appearance
Performance Standards
Performance shall be measured by the following:
GSS Scores
Accuracy of reporting daily revenue statistics
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Equal Opportunity Employer
$23k-29k yearly est. Auto-Apply 60d+ ago
Learn more about guest service representative jobs
How much does a guest service representative earn in Kernersville, NC?
The average guest service representative in Kernersville, NC earns between $19,000 and $33,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.
Average guest service representative salary in Kernersville, NC
$25,000
What are the biggest employers of Guest Service Representatives in Kernersville, NC?
The biggest employers of Guest Service Representatives in Kernersville, NC are: