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Guest service representative jobs in Macon, GA - 214 jobs

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  • Front Desk Guest Service Representative

    Red Roof Inn

    Guest service representative job in Macon, GA

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years of previous customer service and hotel experience preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs
    $20k-26k yearly est. 60d+ ago
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  • Customer Service Representative

    Quipt Home Medical, Corp

    Guest service representative job in Macon, GA

    Requirements Qualifications High School Diploma or equivalent Previous experience in a Clerical or Customer Service environment Knowledge of Microsoft Office (Word, Excel) etc. Proficient general office skills (typing, computer, fax, filing, multiple phone line) Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred Continuing Education As designated by management to include company in services and off-site training programs as appropriate to industry and position. FLSA Status Non-Exempt Licenses, etc. None
    $25k-33k yearly est. 60d+ ago
  • On-Site CSR

    Genpt

    Guest service representative job in Macon, GA

    Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries' assets. This position works more than 50% of the time at the customer location. JOB DUTIES Orders items to ensure appropriate inventory levels are maintained for Consignment customers. Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product. Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters. Proactively generates sales by actively promoting Motion Industries' products to existing customers. Expedites backorders. May pull inventory and prepare order for shipment to customer. May handle customer returns. May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order. May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries. Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfills orders correctly. Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction. May assist customer by troubleshooting via telephone or email and identifying correct part. Attends training sessions regularly to continue professional growth and development. Performs other duties as assigned. Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). EDUCATION & EXPERIENCE Typically requires a high school diploma or GED. KNOWLEDGE, SKILLS, ABILITIES Customer service and communication skills required. Ability to multi-task and time management skills required. Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet. Good driving record required. Reliability, organization, and attention to detail required. PHYSICAL DEMANDS: LICENSES & CERTIFICATIONS: None required. SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility BUDGET RESPONSIBILITY: No COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
    $25k-33k yearly est. Auto-Apply 8d ago
  • Customer Service Representative

    Interview Hunters

    Guest service representative job in Macon, GA

    We are looking for a representative to join our team. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The manager is responsible for addressing client issues and responding to questions. The ideal candidate comes with experience in and developing new business opportunities among both existing and new customers. Excellent cross-functional experience working with customer service and product development to improve the entire customer experience is a critical factor in this role. Responsibilities: Oversee customer account management - Includes developing new business along with negotiating contracts and agreements to maximize profits. Collaborate cross-functionally - Work closely with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services. Ensure delivery to customers - Facilitate the timely and successful delivery of solutions according to customer needs and objectives. Requirements: Sales or related field Strong verbal and written communications skills Excellent listening, negotiation, and presentation abilities Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level Our employees enjoy a work culture that promotes hard work, dedication, working well with those around you, and work diligently to addressing problems with costumers. Employees can also take advantage of Generous Compensation Program, Weekly Performance Bonus, and Leadership Development Programs to Take Your Career to the Next Level
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative

    Amerivet 3.6company rating

    Guest service representative job in Hilltop, GA

    Client Service Representative Schedule: Part-time Windy Hill Veterinary Hospital is a AAHA-accredited veterinary practice committed to high-quality patient care and exceptional client service. Our accreditation reflects our dedication to consistent standards, clear communication, and a positive experience for both clients and pets. Position Summary We are seeking a friendly, organized part-time Client Service Representative to support our front-desk operations. This role is ideal for someone who enjoys working with people, multitasking, and contributing to a smooth, welcoming clinic environment. Key Responsibilities: Client Communication & Scheduling: · Answer calls and emails promptly with professional, friendly service · Schedule appointments based on client needs and veterinarian availability, including forward booking · Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track · Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments Client Relations & Service: · Greet clients warmly and ensure a positive experience throughout their visit · Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team · Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor · Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives Managing Patient Information & Technology: · Update client and patient records in our practice management system with accuracy and efficiency · Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims · Maintain organized records of client communications and appointments to streamline operations Support the Medical Team & Practice Operations · Provide clients with accurate post-visit instructions, including medication schedules and follow-up care · Help maintain a clean, organized reception area and assist with daily practice operations as needed · Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store Qualifications: · High school diploma or equivalent work experience required · Excellent communication skills and a strong desire to provide compassionate, client-focused service · Prior customer service experience, preferably in a veterinary or healthcare setting · Basic proficiency with technology, including scheduling software and online communication platforms · Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods. Working Conditions: · Must be able to work in a fast-paced, dynamic environment. · Occasional lifting up to 40 pounds independently and physical tasks may be required At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here's what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full-time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.
    $25k-32k yearly est. Auto-Apply 6d ago
  • Experienced Hotel Front Desk Night Auditor

    Home2 Suites By Hilton Warner Robins

    Guest service representative job in Warner Robins, GA

    Job Description Only serious applicants need apply. Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Compensation: $13 - $14 hourly Responsibilities: Ensure all guests feel they are having an exceptional experience at the property Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages Complete additional bookkeeping, administrative, and accounting procedures as requested Respond to inquiries, process reservations and check-ins, delegate housekeeping, security, and service requests, resolve guest complaints, and other front office duties as required Qualifications: Proficiency with computers is required; experience with reservation and accounting software is desired Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required Excellent customer service and communication skills are required Flexible overnight hours are required High school diploma or equivalent required; some college preferred Must be available for this full time position About Company Our mission statement is simple: To raise the bar on what relationships, reputation, and returns mean in hospitality. What We Offer: A great environment! We pride ourselves on being one of the best places to work Better pay: while everyone else pays minimum wage, we have competitive wages 65% above standard in the area Daily pay Paid Time Off Birthday (Paid Day Off) 401(k) Tip Program Employee Hotel Discounts Bonus Pay Opportunity for Growth and so much more
    $13-14 hourly 22d ago
  • Guest Service Professional

    Jim 'n Nick's Careers

    Guest service representative job in Warner Robins, GA

    Earn $14-19 an hour! Your previous experience as a Server, Host, Busser, or Server Assistant is needed here at Jim 'N Nick's Bar-B-Q! Do you love giving great customer service, serving your community and working with a team that feels like family? If so, a Front of the House position with Jim ‘N Nick's is for YOU! No freezers, no microwaves - just great food made with passion and served with pride. We Offer: Competitive pay Flexible schedules Discounted meals A work environment that is upbeat, exciting, and fun Opportunity for advancement Medical, dental, vision insurance, 401K plan, employer paid life insurance and vacation for eligible team members Life Assistance Program Team Member Assistance Fund Our Culture Our BBQ family is built on five core values: Be Honest - We act with integrity Be Respectful - We are humble, kind and gracious Be Committed - We go the extra mile Be Disciplined - We do it the JNN way - every day Be Supportive - we appreciate our JNN family, our community, and our partners Requirements: Passion to serve the guest Committed to teamwork - none of us can succeed without all of us Possess a positive attitude Enjoy working in a fast paced environment Respect the adherence to health, safety and sanitation procedures Ability to clean as you go and stay organized Physical Requirements (Reasonable Accommodations may be requested) Performs duties that require bending, lifting, reaching and turning. Transports items and containers (weighing up to 50 lbs) to and from stock and kitchen locations. Is able to stand up to eight hours or longer if needed. Standing and walking 100 % of the time Lifting up to 20 pounds to shoulder level. Carrying up to 30 pounds for short distances Constant exposure to heat Bending and reaching from under the counter(5 inches above the ground) to 6 feet above the ground with at least one arm Climbing ladders or step stools Dexterity required for handling food items and dishes Effective communication skills to deal with public NOTE: The duties and responsibilities in this job description is not intended to be all‐inclusive. Other duties and responsibilities may be assigned as needed to meet the ongoing needs of the organization. IND123
    $14-19 hourly 60d+ ago
  • Experienced Hotel Front Desk Night Auditor

    Home2 Suites

    Guest service representative job in Warner Robins, GA

    Only serious applicants need apply. Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Must be available for this full time position
    $22k-28k yearly est. 60d+ ago
  • Max Fitness Front Desk Attendant

    One and Only Fitness Consulting

    Guest service representative job in Warner Robins, GA

    Job Description Welcome to Max Fitness in Warner Robins, GA! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious personalities, desire to improve, passion for fitness, and looking to have a blast at work! Perks of the job: Competitive pay Fast paced work environment Free gym membership So, who are we looking for? Someone with a certain level of social intelligence: You will be working with many different personality types with members and on staff. You will need to give the greatest care and best attitude with our members. Someone that looks forward to maintaining high standards. You work hard and go straight for the goal. You are excited about meeting new people. You have a positive attitude and look forward to helping others. We look forward to meeting you!
    $19k-25k yearly est. 22d ago
  • Customer Service Rep

    Ryland Environmental

    Guest service representative job in Centerville, GA

    About the Role:
    $25k-33k yearly est. Auto-Apply 60d+ ago
  • Front Desk Rep/Scheduler - Dublin, GA

    Optimorthopedics

    Guest service representative job in Dublin, GA

    Summary Under the direction of the Front Desk Supervisor, Manager and/or Director of Operations, the Front desk Representative is responsible for the daily administrative tasks of the front desk for all clinics. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and staff. Essential Duties and Responsibilities Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors. Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits,. Balances their cash drawer and submits reconciliation reports at the close of each business day. May assist with preparation of deposit and arranges for pick up or courier if in a satellite location. Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.…) Maintains a friendly and professional demeanor while answering and routing phone calls as necessary. Verifies patient's demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct. Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility. Prepares school and work excuses as needed. Accepts xrays and medical records for prospective new patients as needed and distributes to the proper staff member. Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary Assesses patient needs (wheelchairs/ambulation requirements) and assists with calling transport for patient pickup as needed. Maintains a high level of confidentiality when servicing patients. Must have flexibility with hours as needed for clinic. Completes pod assignment board for the next day's clinic at the close of each day for certain locations. Follows proper security procedures at the close of each day to ensure facility safety Receives and distributes faxes daily as necessary Collects/Sorts and distributes incoming mail as necessary Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company at all times. Exhibits good listening and comprehension; Selects and uses appropriate communication methods. Makes eye contact with the patients as they check in and should not use cell phone at the front desk at any time when patients are present. Looks for ways to improve and promote quality patient care. Teamwork - Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience. Understand the responsibilities of their work and how the flow of the front office affects the overall flow of the entire clinic. Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time; supports organization's goals and values. Adheres to all policies and procedures while maintaining patient confidentiality according to HIPAA guidelines. Dependability - Adheres to the company's time and attendance policy. Is punctual, good attendance record, minimal to no missed punches, works independently with little to no supervision, self-starter, adheres to departmental and companywide time lines, maintains focus. Productivity - Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years' experience as front desk associate in a health care organization to include basic knowledge of insurance plans, coverage and procedures. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with standardized situations with only occasional or no variables. Computer Skills To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred. Certificates, Licenses, Registrations None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands regularly; and to talk or hear. The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
    $20k-27k yearly est. Auto-Apply 13d ago
  • Front Desk Rep/Scheduler - Dublin, GA

    Optim

    Guest service representative job in Dublin, GA

    Summary Under the direction of the Front Desk Supervisor, Manager and/or Director of Operations, the Front desk Representative is responsible for the daily administrative tasks of the front desk for all clinics. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and staff. Essential Duties and Responsibilities Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors. Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits,. Balances their cash drawer and submits reconciliation reports at the close of each business day. May assist with preparation of deposit and arranges for pick up or courier if in a satellite location. Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.…) Maintains a friendly and professional demeanor while answering and routing phone calls as necessary. Verifies patient's demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct. Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility. Prepares school and work excuses as needed. Accepts xrays and medical records for prospective new patients as needed and distributes to the proper staff member. Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary Assesses patient needs (wheelchairs/ambulation requirements) and assists with calling transport for patient pickup as needed. Maintains a high level of confidentiality when servicing patients. Must have flexibility with hours as needed for clinic. Completes pod assignment board for the next day's clinic at the close of each day for certain locations. Follows proper security procedures at the close of each day to ensure facility safety Receives and distributes faxes daily as necessary Collects/Sorts and distributes incoming mail as necessary Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company at all times. Exhibits good listening and comprehension; Selects and uses appropriate communication methods. Makes eye contact with the patients as they check in and should not use cell phone at the front desk at any time when patients are present. Looks for ways to improve and promote quality patient care. Teamwork - Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience. Understand the responsibilities of their work and how the flow of the front office affects the overall flow of the entire clinic. Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time; supports organization's goals and values. Adheres to all policies and procedures while maintaining patient confidentiality according to HIPAA guidelines. Dependability - Adheres to the company's time and attendance policy. Is punctual, good attendance record, minimal to no missed punches, works independently with little to no supervision, self-starter, adheres to departmental and companywide time lines, maintains focus. Productivity - Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years' experience as front desk associate in a health care organization to include basic knowledge of insurance plans, coverage and procedures. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with standardized situations with only occasional or no variables. Computer Skills To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred. Certificates, Licenses, Registrations None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands regularly; and to talk or hear. The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
    $20k-27k yearly est. Auto-Apply 13d ago
  • Front Desk Rep/Scheduler - Dublin, GA

    Optim Healthcare

    Guest service representative job in Dublin, GA

    Summary Under the direction of the Front Desk Supervisor, Manager and/or Director of Operations, the Front desk Representative is responsible for the daily administrative tasks of the front desk for all clinics. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and staff. Essential Duties and Responsibilities Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors. Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits,. Balances their cash drawer and submits reconciliation reports at the close of each business day. May assist with preparation of deposit and arranges for pick up or courier if in a satellite location. Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.…) Maintains a friendly and professional demeanor while answering and routing phone calls as necessary. Verifies patient's demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct. Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility. Prepares school and work excuses as needed. Accepts xrays and medical records for prospective new patients as needed and distributes to the proper staff member. Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary Assesses patient needs (wheelchairs/ambulation requirements) and assists with calling transport for patient pickup as needed. Maintains a high level of confidentiality when servicing patients. Must have flexibility with hours as needed for clinic. Completes pod assignment board for the next day's clinic at the close of each day for certain locations. Follows proper security procedures at the close of each day to ensure facility safety Receives and distributes faxes daily as necessary Collects/Sorts and distributes incoming mail as necessary Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company at all times. Exhibits good listening and comprehension; Selects and uses appropriate communication methods. Makes eye contact with the patients as they check in and should not use cell phone at the front desk at any time when patients are present. Looks for ways to improve and promote quality patient care. Teamwork - Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience. Understand the responsibilities of their work and how the flow of the front office affects the overall flow of the entire clinic. Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time; supports organization's goals and values. Adheres to all policies and procedures while maintaining patient confidentiality according to HIPAA guidelines. Dependability - Adheres to the company's time and attendance policy. Is punctual, good attendance record, minimal to no missed punches, works independently with little to no supervision, self-starter, adheres to departmental and companywide time lines, maintains focus. Productivity - Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years' experience as front desk associate in a health care organization to include basic knowledge of insurance plans, coverage and procedures. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with standardized situations with only occasional or no variables. Computer Skills To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred. Certificates, Licenses, Registrations None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands regularly; and to talk or hear. The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
    $20k-27k yearly est. Auto-Apply 13d ago
  • CSR - Weekends

    Hammond Services

    Guest service representative job in Griffin, GA

    JOIN THE TEAM! Hammond Services is growing, and we are looking for a qualified PART TIME Customer Service Representative who wants to grow with us! We are a family owned and operated business that has been serving the South Metro Atlanta area since 1979. We are a well-established and respected Heating, Cooling, Plumbing, and Electrical company that takes pride in everything we do. As the first contact for our company, you will be setting an example for the quality and professionalism of our company! This is a demanding position where you may be dealing with up to 100 calls per day. Initial training period consists of 1 - 4 weeks, Mon - Fri, 8am - 5pm. Once training is complete, work hours are Saturday and Sunday - 8am - 5pm. What We Offer: * Competitive compensation packages (potential to earn commissions) - TOP PAY FOR TOP TALENT! * Opportunities for professional development and advancement within our Team What You'll Do: * Assist the Customer Service department with basic to mid-level issues. Any high-level issues are escalated to the Customer Service Manager. * Communicate with customers via phone, email to create service orders. * Gathers all information for the service file location, edits, updates. * Assists field supervisors in communication with customers to set up service calls. * Create service information advertising folders for the field staff. What You'll Bring: * Prior experience in a similar position where they have worked with a multi-line phone system taking incoming and making outgoing calls. Prior experience making outbound sales calls is a plus! * Computer literate with expert knowledge in MS Office Suite - Word, Excel, PowerPoint; working knowledge of all office equipment. * Ability to type at a minimum of 40 wpm. Previous experience demonstrating typing in a fast-paced setting. * Computer literate with expert knowledge in MS Office Suite - Word, Excel, Outlook; working knowledge of all office equipment. * Be able to pass a pre-employment drug test and criminal background check. * Effectively manage call volume and day-to-day tasks; be able to work flexible schedules including overtime, as needed. * Excellent problem-solving skills with attention to detail. * Strong communication skills for effective interaction with clients and team members. We are accepting applications by replying to this job posting. Please upload a resume or detailed job history to be considered. We are an Equal Opportunity and Military Friendly Employer & Drug-Free Workplace
    $25k-33k yearly est. 37d ago
  • Front Desk Agent Overnight

    IHG Career

    Guest service representative job in Gordon, GA

    First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you'll mostly be: ● Kicking off truly memorable guest experiences with the warmest of welcomes ● Acknowledging IHG Rewards Club members and returning guests in person or over the phone ● Taking, managing, and receiving payments for guest bookings ● Making the check-in and check-out process feel swift and seamless ● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations ● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: ● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language - extra language skills would be great, but not essential ● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you'll become part of our ever-growing global family.
    $22k-27k yearly est. Auto-Apply 7d ago
  • Customer Service Rep

    Tidal Wave Auto Spa

    Guest service representative job in Thomaston, GA

    Tidal Wave Auto Spa is one of the fastest growing car wash chains in the country and is a recognized leader in the industry with locations nationwide. Our wave of success began in 2004 in the small town of Thomaston, GA, which is where Tidal Wave Headquarters calls home. Tidal Wave Auto Spa is a national brand that is forecasted to grow at a rapid rate for years to come, so we are aggressively pursuing individuals with exceptional talent and leadership qualities. Our goal is to redefine the car wash industry with the latest technology, top-notch friendly service, and unwavering dedication to its employees! Starting Pay: 15.00/hr In Office Position Availability to work 10am - 7pm Shifts w/ Saturday Rotation The Customer Service Team Member will engage with customers to address inquiries, resolve complaints. This role requires excellent communication skills, attention to detail, and a positive attitude. Essential Responsibilities Customer Interaction: Provide exceptional service via phone, explaining services and billing, addressing problems, and directing calls appropriately. Record Maintenance: Ensure accurate records are kept and necessary reports are prepared. Account Management: Maintain customer account information on the computer system. Inquiry Tracking: Record customer calls and inquiries using a tracking form. Communication: Professionally communicate with external customers and internal colleagues. Electronic Support: Offer initial support and answer inquiries regarding electronic delivery channels, such as email. Follow-Up: Timely follow-up on issues requiring additional resources for resolution. Qualifications & Skills Communication: Excellent verbal and written skills, with proper grammar and a friendly demeanor. Technical Proficiency: Basic knowledge of Microsoft Outlook, Word, Excel; adaptive to new technology. Attention to Detail: Vital for paperwork and customer interactions. Problem-Solving: Ability to resolve customer issues while adhering to company practices. Teamwork: Positive, respectful attitude with the ability to work harmoniously with colleagues. Requirements Pass a drug test and criminal background check. Legally eligible to work in the United States. As a Tidal Wave Auto Spa Team Member, you will enjoy our Benefits Program to help secure your financial future and preserve your health and well-being, including: PTO is based on the company's PTO policy. Eligibility for health, dental, and vision coverage subject to 30 day waiting period. Eligibility for 401(K), subject to plan terms. Eligibility for benefits such as life insurance, short- and long-term disability, hospital indemnity, critical illness, and accidental, subject to 30 day waiting period. Company-paid holidays. **Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect. The equal employment opportunity policy of Tidal Wave Auto Spa provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. Tidal Wave Auto Spa hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
    $25k-33k yearly est. Auto-Apply 11d ago
  • Customer Service Rep(05794) - 1113 Washington Street

    Domino's Franchise

    Guest service representative job in Perry, GA

    ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.
    $25k-33k yearly est. 7d ago
  • Night Auditor

    Retreat Hotels and Resorts

    Guest service representative job in Perry, GA

    Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $14 - $15 hourly Responsibilities: Provide exceptional service to all hotel guests during their stay Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Perform additional bookkeeping, administrative, and accounting procedures as required Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required Qualifications: Great communications. and excellent customer service skills are required Requires a flexible schedule that allows for overnight shift hours Experience in the hospitality industry or guest services is preferred, but not required Diploma or equivalent from high school is required; some college is desired Computer proficiency is required; experience with accounting or reservation software is preferred About Company Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships-with our guests, employees, and partners-are at the heart of everything we do. We've earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we'll do. Our mission is to enhance our communities with thoughtfully designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.
    $14-15 hourly 10d ago
  • Max Fitness Front Desk Attendant

    One and Only Fitness Consulting

    Guest service representative job in Warner Robins, GA

    Replies within 24 hours Welcome to Max Fitness in Warner Robins, GA! Front Desk Attendants are the face of the company and have a huge impact on the pace and environment of the gym. You will be the first and last impression for all of our members and potential new members. We are looking for individuals with contagious personalities, desire to improve, passion for fitness, and looking to have a blast at work! Perks of the job: Competitive pay Fast paced work environment Free gym membership So, who are we looking for? Someone with a certain level of social intelligence: You will be working with many different personality types with members and on staff. You will need to give the greatest care and best attitude with our members. Someone that looks forward to maintaining high standards. You work hard and go straight for the goal. You are excited about meeting new people. You have a positive attitude and look forward to helping others. We look forward to meeting you!
    $19k-25k yearly est. Auto-Apply 60d+ ago
  • Night Auditor

    Retreat Hotels and Resorts

    Guest service representative job in Perry, GA

    Our property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!
    $23k-28k yearly est. 60d+ ago

Learn more about guest service representative jobs

How much does a guest service representative earn in Macon, GA?

The average guest service representative in Macon, GA earns between $17,000 and $29,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in Macon, GA

$23,000

What are the biggest employers of Guest Service Representatives in Macon, GA?

The biggest employers of Guest Service Representatives in Macon, GA are:
  1. Hilton
  2. The Courtyards
  3. Red Roof Inn
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