Guest service representative jobs in Newton, MA

Adecco Staffing is working with a medical call center company in Boston, MA. We are looking for experienced Call Center Representatives on 1st & 2nd shift. This is a temp-to-perm opportunity. Pay Rate Range: $20 - $23 per hour Schedule(s)/Hours: 1st Shift: 7:00AM -6:00 PM. 5 Day work week, Saturdays are required 2nd shift: 2pm-11pm SATURDAYS ARE REQUIRED. Position Title: Call Center Representative Responsibilities Include: · Serve as frontline operator for clients both during peak times and off-hours for various private medical offices and businesses. · Take messages for non-urgent situations (i.e. appointments, prescription refills, doctor's notes) and page on call medical staff with urgent situations. · Answer main line for several hospitals and medical practices and serve as first point of contact for their incoming calls. · Responsible for efficiently and courteously handling calls and directing them to the appropriate department or individual. · Answer emergency code calls and providing quick response to call ins. Qualifications include: · Prior call center experience required. · Previous experience in medical call center preferred. · Typing speed of 40 words per minute preferred. · Clear & professional speaking voice. · Ability to maintain customer service. · High School diploma required. *If you are interested, please apply directly to this job posting!* Pay Details: $20.00 to $23.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Why us? At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest's story is unique, and so is the way we serve them. Our approach isn't scripted, printed, or tucked away in a handbook-it's woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; it's how we turn every interaction into something memorable, authentic, and entirely our own.From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston-its vibrancy, quirks, and endless energy-with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.This is more than just a role-it's a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we'll be proud of long after they've checked out. Job Overview Responds in a professional and courteous manner to telephone inquiries regarding reservations and hotel information by providing accurate and timely information and service. Use selling techniques to make reservations that support the properties selling strategies. Maximizes yield opportunities and meets revenue goals, as established by leadership. Responsibilities Responds to telephone inquiries and reservation requests by explaining product, amenities and service options in order to sell rooms. Gathers needed information from customer in order to confirm reservation. Negotiates rates and upsells rooms in order to increase occupancy and maximize revenues. Promotes the hotel and its services in order to capture customers and increase revenues. Operates reservations system by entering and accessing data in order to provide callers with accurate information. Duties will include manual and computerized skills and completion of daily checklist functions. Provides accurate and up-to-date manual and computerized reports on daily and monthly room reservation information in order to assist management with forecasting, tracking and staffing. Enters all special room requests into computer system and alerts front desk staff of special requests in order to ensure department follow-through and guest's satisfaction. Keeps up-to-date on all local and hotel functions and services in order to efficiently respond to telephone inquiries. Inputs group and tour reservations as they are received from the sales department in order to best utilize hotel facility and maximize revenues. Maintains a friendly, cheerful and courteous demeanor at all times. Manages resources including franchise systems, yield systems and tracking systems. Qualifications Education/Formal Training High school diploma or equivalent. Experience No previous experience required. Knowledge/Skills Must have basic customer service skills and PC operation. Must be extremely adept communicator and fluent in oral and written English. Must have ability to detect and trace computer and manual errors when reviewing reservations data for report preparation. Must be able to use tact and understanding when dealing with demanding customers. Must be able to memorize facts and figures. Must be organized and display patience when handling more than one call at a time. Must be friendly, enthusiastic and helpful. Physical Demands The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have ability to read small details on computer screen, detailed computer printouts and written communications. Must be able to use computer key board and handle written material. Must have ability to communicate and to follow written or verbal instruction. Benefits The Perks: Sage Hotel & Restaurant Discounts across the US Vibrant Urban Location close to public transportation Complimentary Shift Meal Perq Program with MBTA At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality. Salary USD $30.00 - USD $32.00 /Hr.

, text SP4073 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $24.40 - $25.46 per hour Status: Full Time

700 Morrissey Boulevard, Boston, MA 02122 BDC / Inside Sales Representative / Business Development$17 per Hour | $30+ Opportunity with Weekly-Paid Commissions Leads ProvidedProven Experience in Inside Sales or a Related Field Is Preferred but Not Required In-Person, Full-Time Position Walk-in Applicants are Welcome! Career Advancement is Encouraged Here! Tasca Toyota of Boston operates a busy, high volume Toyota dealership in a major metro marketplace. We compete to be one of the top Toyota dealerships in all of New England. Are you currently working in Customer Service or Inside Sales? Do you have experience working with people over the telephone, email and text? Then join us at Tasca Automotive Group and be part of a team that drives success! If you are driven by results and eager to make an impact in the automotive industry, we invite you to apply today and join the Tasca Automotive Group family! If you are passionate about automotive sales and eager to grow your career with a reputable company, we invite you to explore this opportunity. Summary: We are seeking an Inside Sales Representative to join our dynamic team. In this role, you will be responsible for driving sales through effective communication and relationship-building with potential customers. Your contributions will be vital in enhancing our customer experience and achieving our sales targets. Benefits: $17 hour | $30+ opportunity with weekly paid commissions. Leads provided 401(k) matching Health and Dental insurance with 50% company participation. Paid vacations and sick days Employee discount Excellent working conditions with an opportunity to be an integral part of a growing organization Responsibilities Inside Sales Representative: Engage with potential customers through outbound call, email and text. Identify customer needs and provide solutions. Maintain accurate records of customer interactions and sales activities. Collaborate with the sales team to develop new business. Provide exceptional customer service to ensure 100% satisfaction. Stay informed, educated and knowledgeable on the product. Requirements: Proven experience in inside sales or a related field is preferred but not required. Strong communication skills with the ability to build rapport with customers. Language diversity is a plus: Spanish, Vietnamese, Chinese Mandarin. Ability to work independently and complete daily outreach. A passion for the automotive industry is highly desirable. Dependable, looking for a good solid job and willing to show up as scheduled. Please upload your resume.Completing the online assessment will grant you priority consideration! Must be authorized to work in the U.S. without sponsorship and be a current resident. Must pass pre-employment testing to include background checks, MVR, and drug screening. We are an Equal Opportunity Employer . All qualified applicants are considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status. RequiredPreferredJob Industries Customer Service

Job Description Are you enthusiastic, adaptable, and ready to take on a variety of roles? We are looking for two friendly and motivated Guest Experience Associates to work 25-40 hours per week (each)! Flexible scheduling availability is required! In this dynamic position, you'll gain hands-on experience in the daily operations of a small, welcoming beachside hotel. This is not a seasonal position - the goal is to have our incoming team members year-round. This job requires someone willing to shift between tasks quickly and who can multitask! We are looking for someone to operate the front desk, clean and prepare rooms for arrivals, help with laundry, and bartend at our summer beach bar. Training/bartender certification will be provided if needed - training provided prior to the Summer season! This position is a fantastic opportunity for someone who likes to work on their feet and enjoys variety in their workday. If you're a reliable team player with a can-do attitude and a willingness to pitch in wherever needed, we'd love to hear from you! Compensation: $16 - $19 an hour + gratuities Responsibilities: Regular attendance and reporting to work on time, ready to begin your shift, is an essential function of employment (being tardy places an unfair burden on the team). Welcome and check in guests in a friendly and efficient manner, demonstrating excellent customer service and phone etiquette. Prepare breakfast in a timely and efficient manner, ensuring accurate portions and adherence to the designated daily menu. Maintain a clean and organized kitchen and prep area at all times; promptly wash dishes and sanitize all utensils and equipment after use. Maintain full knowledge of all room types, features, locations, and rates. Seasonal - Actively check on guests on the beach, ensuring fresh towels are present, everyone has drinks and snacks, and ensuring chairs are available. Accurately handle all in-house accounts, including guest names, room charges, methods of payment, special requests, etc. Handle services for guests, including guest mail, messages, telephone calls, faxes, wake-up calls, after-hours requests (i.e., extra towels, pillows, etc.), and general inquiries. Complete tasks according to required standards within set time limits (i.e., minutes per occupied room). Accurately ring in orders on POS (Point of Sales) quickly, in proper sequence, and use appropriate charges. Ensure the needs of guests are continually being met courteously and professionally throughout the duration of their visit. Qualifications: 1+ year of hospitality industry experience or related job preferred. High school diploma/GED or equivalent. Flexible schedule (weekends, holidays). Must be comfortable with food prep. Experience working with food is not required, but it's a big plus! Working knowledge of Google Docs and hotel reservation systems preferred. Enjoy meeting new people and making them feel welcome. Comfortable taking telephone calls and mitigating stressful situations. About Company About as oceanfront as you can get, this unique boutique Newbury, MA, hotel is set right on Plum Island beach. A stone's throw from charming downtown Newburyport, Blue - Inn on the Beach offers a luxury vacation cottage experience with modern amenities right at the start of the sea. Discover rooms, suites, and private cottages dressed in crisp summer whites with pops of our signature color. Spacious and restful, these Newburyport, MA, hotel accommodations feature plush beds and comfortable furnishings that beckon you to kick back and forget your responsibilities for a while. Breakfast baskets, a hot tub, and beach loungers will leave you feeling anything but blue. Website: **************************************************************************************

Job Description We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Greet guests upon arrival and ensure a smooth check-in process. Provide information about the hotel's amenities, services, and local attractions. Respond promptly to guest inquiries via phone, email, or in person. Handle reservations, cancellations, and modifications accurately and efficiently. Process payments and maintain accurate records of guest transactions. Address guest concerns and resolve issues promptly to ensure satisfaction. Coordinate with other departments to fulfill guest requests and preferences. Maintain a clean and organized front desk area. Assist with luggage handling and transportation arrangements as needed. Uphold company policies and procedures to ensure the safety and security of guests and their belongings. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. Provide exceptional customer service to enhance the overall guest experience. Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Benefits: Employee discounts Free uniforms At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $19

PRIMARY PURPOSE: This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: * Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service * Delivers on all Simon Service initiatives and delivers excellent service to guests * Serves as "Seller" function of the Simon Gift Card program, and/or other payment products * Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs * Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant * Ability to respond to guest and retailer inquiries and advise on the appropriate resolution * Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives * Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations * Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals * Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives * Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers * Maintains confidentiality and follows the code of ethics MINIMUM QUALIFICATIONS: * A high school diploma or equivalent * 1-2 years of customer service or sales background * The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times * Must be at least 18 years of age * Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests * Ability to effectively perform multiple tasks for up to 5 hours at a time * Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

This position contributes to Au Bon Pain's success by ensuring ABP guest service and café standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the café and routinely works in each position. If you are interested in joining our team, please visit a café and speak to the General Manager.

Description: Title: Guest Service Agent Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Areas of Responsibility: Be fully trained and equipped to handle all front desk services including guest arrival, departure, reservations, monetary transactions and information/directions for the local area. Establish immediate positive contact when the guest approaches the desk. Acknowledge guests immediately using verbal and non-verbal communication. Be friendly and enthusiastic while displaying professional body language and appropriate eye contact. Answer guest inquiries with enthusiasm to promote hotel services, in-house facilities, and local establishments. Adhere to brand service standards in all guest interactions. Review all reservations, identify special requests, and pre-assign rooms to ensure guest satisfaction. Acquire working knowledge of rates and special rate categories in order to properly answer guest inquiries. Ensure proper charges and maximize room revenue. Properly balance cash and credit cards in order to submit a balanced shift closing to Night Audit. Maintain cash bank (at exactly the amount issued to you) and properly record daily cash transactions and paid outs. Perform bucket checks and review daily reports for issues and errors. Monitor guest accounts and gain additional approval/credit when needed. Adhere to all established credit card security and inventory control policies to minimize loss of revenue. Promote loyalty programs (IHG Rewards/Marriott BonVoy), understand and deliver tiered benefits. Solicit non-members to join loyalty programs. Properly handle guest mail, packages, and messages. Follow hotel procedures when issuing guest keys, both new and duplicates. Issue safety deposit boxes to guests following standard operating procedure. Work closely with Housekeeping to communicate information regarding New Parties, Departures, Stay Over Reservations, Late Check Outs, Pet Rooms, VIPs, and special requests. Update clean rooms in the system when alerted by Housekeeping. Clear all discrepant rooms (each shift). File all reports at end of shift. Properly utilize Quore to effectively communicate pertinent information to all shifts and departments. Monitor GXP and Mobile Dashboard and take action as needed (CY only). Become familiar with the Waltham area, i.e. businesses, restaurants, parks, fitness facilities, other hotels, and points of interest. Attend meetings to obtain new information on front office operations / policies / procedures, etc., and promote team spirit among fellow associates. Keep immediate supervisor/MOD fully informed of all problems or unusual matters of significance so that prompt, corrective action can be taken when appropriate. Respond effectively to guest complaints/issues: listen attentively, give a sincere apology; use empathy; act quickly to resolve the issue; notify engineering, housekeeping, or MOD if needed; offer compensation when necessary. Have a thorough knowledge of emergency procedures, radio procedures and guest/ associate incident procedures. Act as a lobby ambassador by assisting with any activities in the surrounding areas when needed (Bistro/Patio - CY only, The Market, Business Center) Perform other duties as requested. Title: Front Desk Supervisor Objective of Position: Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Ensure all Guest Service Agents have the training, skills, and tools needed to serve our guests with confidence. Areas of Responsibility: Fulfill all duties and responsibilities of a Guest Service Agent (see GSA Job Description). Work closely with DGS & GSM to “team” manage the Front Office Operation. In the absence of DGS & GSM, Supervisors should handle any inquiries or duties assigned by the Night Operations Manager or Operations Support Manager. Assist DGS & GSM in directing and coordinating the Front Desk Operations to ensure the highest standards of guest service. Ensure that all GSAs provide efficient, friendly, and thoughtful service. Review shift checklists on a regular basis to ensure GSAs are correctly following procedures and completing all tasks. Train new GSAs and follow up with Training Checklists to ensure completion. Review Group Checklists daily to ensure GSAs are processing them correctly and continuously monitoring checklists throughout the entire length of stay. Ensure accurate billing for group accounts. Work closely with Front Office staff to find ways to improve service. Lead by example for GSAs in guest interactions and when handling guest issues (i.e. LEARN model, Guest Recovery, etc.). Ensure brand standards for the arrival experience and guest requests are consistently delivered by GSAs. Ensure rewards members are recognized and receive arrival gifts. Ensure non-members are being solicited to join loyalty programs (IHG rewards/Marriott BonVoy). Inventory all Front Office supplies at each property on a weekly basis. Communicate to appropriate person when ordering is needed. Identify, update, and train Front Desk staff on all local information. Act in the capacity of Manager on Duty when one is unavailable. Attend and participate in Front Office Operations department meetings. Perform other duties as requested. Requirements: Title: Guest Service Agent Requirements: Previous customer service experience is preferred. Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance. Ability to stand, sit, or walk for an extended period of time. Must possess a friendly and professional demeanor. Must be able to convey information and ideas clearly. Must maintain composure and objectivity under pressure. Must be able to prioritize and multitask. Must possess the ability to operate independently with a high-degree of self-motivation. Title: Front Desk Supervisor Requirements: Previous Front Desk experience is required. Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance. Ability to stand, sit, or walk for an extended period of time. Must possess a friendly and professional demeanor. Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be able to prioritize and multitask. Must possess the ability to operate independently with a high-degree of self-motivation.

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties. The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. Qualifications Previous experience in front office, concierge and/or spa is preferred. Strong organizational skills and the ability to maintain performance under high pressure. Excellent communication skills, both written and verbal, including record-keeping and endorsement. Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs. Creative and service oriented with keen eye for detail. Results driven, with the ability to demonstrate initiative and work under minimal supervision. Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software - ie SpaSoft etc.), and HotSoS is preferred Additional Information Employee benefit card offering discounted rates in Accor worldwide for you and your family. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan with Company Match Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan with Company Match Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business. Greets guests in a professional, friendly, and welcoming manner. Processes guest check-ins and check-outs in a timely and efficient manner. Verifies guest information or completes registration process by inputting/retrieving information. Assigns rooms based on preferences and availability. Processes cash and/or credit card payments and provides receipts for transactions. Provides information about hotel services, amenities, and local attractions. Handles guest inquiries, requests, and complaints in a courteous and professional manner. Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities. Responds to internal / external phone calls promptly, ensuring effective communication with guests. Retrieves mail, small packages for customers as requested. Adheres to all company policies and procedures. Works closely with housekeeping and maintenance to ensure rooms are ready for guests. Retrieves and inputs into the POS system all room service orders. Communicates guest feedback to management for continuous improvement. Assists with coordinating transportation, concierge services, and other guest-related requests. Maintains an organized front desk area, ensuring all necessary supplies are stocked. Maintains records of guest complaints, concerns, and resolutions for follow-up. Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies. Updates the reservation system with guest information, room availability, and changes. Completes any tasks assigned by the Manager On Duty. Remains calm and alert during emergency situations and heavy hotel activity. Follows safety and security procedures/ rules. Knows hotel fire prevention and emergency procedures. Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. KNOWLEDGE, SKILLS, ABILITIES The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable. High school diploma preferred. Prior hospitality experience preferred but not required. Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services. Must possess the ability to understand and follow directions and perform job functions under limited supervision. Must possess the ability to read, write, speak, comprehend and communicate effectively in English. Must possess excellent telephone etiquette skills. Must possess the ability to access and accurately input information using a moderately complex computer system. Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error. Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights. PHYSICAL REQUIREMENTS Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions. Must be able to stand during the entire shift. Must possess the ability to lift, push & pull up to twenty-five (25) pounds maximum. Must be capable of frequent talking, hearing, seeing and smiling. Must possess hearing and visual ability to observe and detect signs of emergency situations.

Comfort Inn & Suites Boston Logan International Airport Guest Service Agent - Full Time The award winning Comfort Inn & Suites Boston Logan International Airport is focused on providing an exceptional experience. Boasting personal guest services, pristine room condition and complimentary breakfast buffet are just a few reasons that the Comfort Inn has been awarded the Gold Award by Choice Hotels International. Conveniently located just three miles from Boston Logan International Airport, one mile from Revere Beach, America's First Public Beach, and just minutes from downtown Boston makes the Comfort Inn ideal for any occasion. From arrival to departure, the Guest Service Agent manages our guests' experience at the Comfort Inn & Suites. Their main focus is to provide a warm and friendly welcome to the hotel, assist the guests' with information about the hotel, and the surrounding area, juggle the ongoing activity in the hotel lobby, and ensure that all guests' needs are met from a long day of work or play. It is then important to kick start a new day with an upbeat attitude and bright smile. Guest Service Agents are responsible for checking guests in and out of the hotel, assist with reservations, concierge duties, answer phone inquiries and assist with airport shuttle dispatch. A Guest Service Agent will promote an energetic atmosphere and make sure every guest feels at home. Applicants with availability to work a flexible schedule including nights and weekends are encouraged to apply. Requirements: -Must be able to lift up to 25lbs -Required to stand for up to six (6) hours at a time -Flexible work schedule (days, nights, weekends) -One (1) year of guest/customer facing experience preferred -Multi-lingual a plus

We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent. Responsibilities: Handle requests and transactions of hotel guests. Serve as the main point of contact for all guest requests and needs. Exhibit courteous hospitality at all times to guests and associates. Be proactive in offering additional services and informing guests of hotel facilities and local attractions. Administer hotel guest payment policies. Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management. Post all charges to guest account. Maintain hotel key security system. Oversee safe deposit boxes for guests. Verify credit cards and balance bank at the end of the shift. Run and verify availability report at the beginning of the shift. Update report as needed. Review communications log at the beginning of the shift. Know and follow the hotel's emergency procedures in the event of an actual emergency. Notify appropriate supervisor immediately of any problem with rooms. Check in and check out should be as expeditious as possible. Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail. Prompt distribution and notification to guests of mail. The benefits package offered to eligible associates includes: Medical, Dental, and Vision Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school graduate or equivalent. Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel Must speak, read, write, and understand English. Bilingual skills a plus Previous hotel-related experience desired. Availability on weekends and holidays

PRIMARY PURPOSE: This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service Delivers on all Simon Service initiatives and delivers excellent service to guests Serves as “Seller” function of the Simon Gift Card program, and/or other payment products Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant Ability to respond to guest and retailer inquiries and advise on the appropriate resolution Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers Maintains confidentiality and follows the code of ethics MINIMUM QUALIFICATIONS: A high school diploma or equivalent 1-2 years of customer service or sales background The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times Must be at least 18 years of age Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests Ability to effectively perform multiple tasks for up to 5 hours at a time Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent. Responsibilities: Handle requests and transactions of hotel guests. Serve as the main point of contact for all guest requests and needs. Exhibit courteous hospitality at all times to guests and associates. Be proactive in offering additional services and informing guests of hotel facilities and local attractions. Administer hotel guest payment policies. Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management. Post all charges to guest account. Maintain hotel key security system. Oversee safe deposit boxes for guests. Verify credit cards and balance bank at the end of the shift. Run and verify availability report at the beginning of the shift. Update report as needed. Review communications log at the beginning of the shift. Know and follow the hotel's emergency procedures in the event of an actual emergency. Notify appropriate supervisor immediately of any problem with rooms. Check in and check out should be as expeditious as possible. Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail. Prompt distribution and notification to guests of mail. The benefits package offered to eligible associates includes: Medical, Dental, and Vision Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school graduate or equivalent. Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel Must speak, read, write, and understand English. Bilingual skills a plus Previous hotel-related experience desired. Availability on weekends and holidays