Guest service representative jobs in Newton, MA

The Role Join our team of Entry Level Customer Service Representatives, also known as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity with personalized support, skill development and training. In this role, you are a licensed professional providing outstanding customer service while answering inbound phone calls and supporting Fidelity's valued clients. You will develop skills to assist with a broad range of client needs, including trade requests, money movement, online support and so much more! What to expect… As a new CRA, you'll learn about the financial services industry, apply new concepts, develop, and practice new skills, and push yourself to accomplish new goals through three major milestones: 1. Licensing Preparation In the first months, you'll prepare to become a FINRA (Registered Representative by studying for and obtaining your SIE , Series 7, and 63 licenses, all fully sponsored by Fidelity. This includes paid study time and access to valuable resources like licensing coaches and workshops. While these exams can be challenging, rest assured that we're here to support you every step of the way! (Learn More) 2. Skill Development In the following months, you'll handle more complex customer calls while dedicating time each week to connect with your team, meet with your leader, and expand your network. 3. Proficiency As you gain confidence and proficiency in serving customers, you'll explore new career paths through job shadowing and our career center. The Expertise and Skills You Bring Aptitude and dedication to complete the FINRA SIE , Series 7 Top Off and Series 63 exams through our industry-leading licensing program. Enthusiasm for continuous learning and dedication to studying and applying new concepts, learning quickly, and retaining information to assist with decision-making. A passion for connection and desire to establish rapport with customers by facilitating meaningful conversations that are resolution-oriented and efficient. Ability to handle different types of situations, emotions and conversations driving towards suitable resolutions. A desire for growth and a mindset that generates long term success through adaptability and personal accountability. Exceptional critical and analytical problem-solving skills and a demonstrated ability to interpret a scenario, leverage resources and find an appropriate resolution. Comfortable learning new technology or proprietary platforms and confident navigating multiple systems simultaneously. Note: Fidelity is not providing immigration sponsorship for this position The Team Our Greatest Asset is Our People We are committed to building a diverse workforce, enduring a culture of belonging, and creating more inclusive experiences for our associates, customers, and our community. Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed): Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, and Wellness Program. (Learn More) Certifications:Series 07 - FINRA, Series 63 - FINRACategory:Customer Service, Sales Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Recruitment Incentive: Applicants may be eligible for a $40,000 recruitment incentive in accordance with regulatory requirements. Click apply for complete details on the recruitment incentive details and eligibility. Be tomorrow's Secret Service. During the course of their careers, special agents carry out assignments in both investigations and protection and may be assigned to multiple duty stations throughout the U.Conducting criminal investigations pertaining to financial obligations of the United States. * Planning and implementing security designs for National Special Security Events. This is no ordinary job, and our special agents are no ordinary individuals. Show us you have the talent and background we need, and we'll show you the rewards that come with being a special agent in the U.Carry and use a firearm. Maintaining firearm proficiency is mandatory. Be at least age 21 at the time of application and less than age 37 at the time you receive a conditional offer of employment, unless you have previous service in a Federal Civilian Law Enforcement position covered by special law enforcement or firefighter retirement provisions, including early or mandatory retirement. Applicants with veteran's preference must receive a conditional offer of employment prior to reaching age 40 to continue in the application process. You must obtain a Top Secret Clearance and retain it during your career. Possess uncorrected visual acuity of no worse than 20/100 binocular, possess corrected visual acuity of 20/20 or better in each eye. Submit to a drug test prior to your appointment and random drug testing while you occupy the position. Complete 13 weeks of intensive training at the Federal Law Enforcement Training Center(FLETC) in Glynco, GA and 18 weeks of specialized training at the James J. Rowley Training Center in Laurel, MD. Sign a mobility agreement stating your willingness to accept assignments anywhere within the United States and overseas. Certify that you have registered with the Selective Service System or are exempt from having to do so, if you are a male applicant born after December 31, 1959. By applying, you consent to your information being transmitted by Get It to the Employer, as data controller, through the Employer's data processor SonicJobs. See United States Secret Service Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at

Qualifications: Must have SAP experience and be able to work with Microsoft office systems. Must have background knowledge of inventory process, have some experience with chemical distribution, and detailed order entry and shipping. We expect that this candidate has customer service skills within the chemical industry, be organized, able to multitask, and be people oriented. This person should have great communication skills, as they will be communicating with all levels of colleagues, and multiple departments within our company. We request this person to have moderate domestic order knowledge, including Inco Terms, and experience with the overall concept of the exporting process. This candidate should also have knowledge of overall shipping, chemical distribution, and supply chain knowledge. In addition, we would prefer this person to be able to contribute in a corporate setting.

Job Title: Client Services Specialist - Commercial Banking Experience: 2+ Years As a successful member of Commercial Operations, you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues. Specialist will perform root cause analysis to identify potential solutions and process improvement opportunities for recurring service issues. In addition, they will support the implementation of solutions that will ultimately improve Service Level, decrease operational effort, and increase the overall client experience. You will also be responsible for (but not limited to) the following: Serve Cash management, ACH and Commercial Card customers via request received by telephone, Chat or email. Research and train clients on all products offered. Independently service both internal and external customers on a wide variety of Commercial Card, ACH & cash management products, services and technical issues through all incoming channels. Diagnose, prioritize, resolve and/or escalate all technical, system, or procedural issues. Partner with various operational support staff in the reconciliation of client problems while attempting to limit future occurrences. Proactively advise management of impending problems or obstacles to meeting service standards. Qualifications Candidates must possess excellent verbal/written, time management, ability to multitask, interpersonal skills. The candidate must be goal driven with a desire to productivity goals; including meeting day to day business needs, with advanced problem-solving skills/ability to negotiate through difficult situations. 5 Years of customer service and Call Center experience; banking experienced preferred Excellent phone communication and listening skills Ability to prioritize and manage daily workload Ability to multi-task and work independently in a fast-paced work environment Computer proficiency and acumen Self-motivated attitude with a desire to succeed Analytical skills and the ability to recognize trends (Ability to exercise considerable independent judgment and attention to detail) Company Profile: Stratacent is a Global IT consulting and Services firm, headquartered in Jersey City, NJ, USA with offices in UK, Canada, and South Africa and global capability centers (GCC) in Pune and Gurugram in India. Our focus areas include Data and AI, Cloud Services, Automation, IT Operations, Application Development, and Information Security. URL - ********************* Stratacent - data driven solutions Global managed services firm assisting customers with digital transformation, including data and analytics, cloud services, automation, and IT service management. stratacent.com Employee Benefits: • Group Medical Insurance • Cab facility • Meals/snacks • Continuous Learning Program Stratacent India Private Limited is an equal opportunity employer and will not discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, age, sex, national origin, ancestry, handicap, or any other factors.

117 W Main St., Norton, MA 02766 Automotive Technicians, All Skill LevelsSign-on Bonus after 90 days! Up to $50 per hour! Competitive Salary! Guaranteed 40+ hours per week!No Weekends! Off at 5:00pm, Monday - Friday! High Tech Automotive in Norton, MA is family-owned and a GREAT place to have a rewarding career! We perform domestic and foreign vehicle repairs and maintenance using the latest technology available. We are booming with business and seeking Automotive Technicians, with all skill levels (Master, Certified, A, B, C, Lube, and Apprentice) to diagnose auto problems and perform repairs and maintenance according to experience, skills and certifications. Enjoy being off at 5:00pm, Monday - Friday, and off every weekend! Give us ONE interview to see how we ensure your financial success! Apply now and drive your career forward with this great opportunity! Responsibilities - Automotive Technicians, All Skill Levels: Diagnose problems and perform auto maintenance and repairs according to experience, skills and certifications Keep shop area neat and clean and account for tools Qualifications - Automotive Technicians, All Skill Levels: Automotive technicians with ALL Skill Levels should apply! A passion for auto mechanics and collaborative team participant Energetic with a good work ethic and communication skills Valid driver's license and insurance High school diploma Full-time Benefits: Sign-on Bonus after 90 days based on experience! Up to $50 per hour based on experience and work ethic Competitive salary No weekends! Off at 5:00pm, Monday - Friday! Guaranteed 40+ hours per week Referral bonuses Health, dental and vision insurance Paid vacation and holidays Family-owned Employee discounts Career growth And more! RequiredPreferredJob Industries Customer Service

, text SP4073 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $24.40 - $25.46 per hour Status: Full Time

Job Description Are you enthusiastic, adaptable, and ready to take on a variety of roles? We are looking for two friendly and motivated Guest Experience Associates to work 25-40 hours per week (each)! Flexible scheduling availability is required! In this dynamic position, you'll gain hands-on experience in the daily operations of a small, welcoming beachside hotel. This is not a seasonal position - the goal is to have our incoming team members year-round. This job requires someone willing to shift between tasks quickly and who can multitask! We are looking for someone to operate the front desk, clean and prepare rooms for arrivals, help with laundry, and bartend at our summer beach bar. Training/bartender certification will be provided if needed - training provided prior to the Summer season! This position is a fantastic opportunity for someone who likes to work on their feet and enjoys variety in their workday. If you're a reliable team player with a can-do attitude and a willingness to pitch in wherever needed, we'd love to hear from you! Compensation: $16 - $19 an hour + gratuities Responsibilities: Regular attendance and reporting to work on time, ready to begin your shift, is an essential function of employment (being tardy places an unfair burden on the team). Welcome and check in guests in a friendly and efficient manner, demonstrating excellent customer service and phone etiquette. Prepare breakfast in a timely and efficient manner, ensuring accurate portions and adherence to the designated daily menu. Maintain a clean and organized kitchen and prep area at all times; promptly wash dishes and sanitize all utensils and equipment after use. Maintain full knowledge of all room types, features, locations, and rates. Seasonal - Actively check on guests on the beach, ensuring fresh towels are present, everyone has drinks and snacks, and ensuring chairs are available. Accurately handle all in-house accounts, including guest names, room charges, methods of payment, special requests, etc. Handle services for guests, including guest mail, messages, telephone calls, faxes, wake-up calls, after-hours requests (i.e., extra towels, pillows, etc.), and general inquiries. Complete tasks according to required standards within set time limits (i.e., minutes per occupied room). Accurately ring in orders on POS (Point of Sales) quickly, in proper sequence, and use appropriate charges. Ensure the needs of guests are continually being met courteously and professionally throughout the duration of their visit. Qualifications: 1+ year of hospitality industry experience or related job preferred. High school diploma/GED or equivalent. Flexible schedule (weekends, holidays). Must be comfortable with food prep. Experience working with food is not required, but it's a big plus! Working knowledge of Google Docs and hotel reservation systems preferred. Enjoy meeting new people and making them feel welcome. Comfortable taking telephone calls and mitigating stressful situations. About Company About as oceanfront as you can get, this unique boutique Newbury, MA, hotel is set right on Plum Island beach. A stone's throw from charming downtown Newburyport, Blue - Inn on the Beach offers a luxury vacation cottage experience with modern amenities right at the start of the sea. Discover rooms, suites, and private cottages dressed in crisp summer whites with pops of our signature color. Spacious and restful, these Newburyport, MA, hotel accommodations feature plush beds and comfortable furnishings that beckon you to kick back and forget your responsibilities for a while. Breakfast baskets, a hot tub, and beach loungers will leave you feeling anything but blue. Website: **************************************************************************************

Job Description We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Greet guests upon arrival and ensure a smooth check-in process. Provide information about the hotel's amenities, services, and local attractions. Respond promptly to guest inquiries via phone, email, or in person. Handle reservations, cancellations, and modifications accurately and efficiently. Process payments and maintain accurate records of guest transactions. Address guest concerns and resolve issues promptly to ensure satisfaction. Coordinate with other departments to fulfill guest requests and preferences. Maintain a clean and organized front desk area. Assist with luggage handling and transportation arrangements as needed. Uphold company policies and procedures to ensure the safety and security of guests and their belongings. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. Provide exceptional customer service to enhance the overall guest experience. Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Benefits: Employee discounts Free uniforms At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcomed, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

PRIMARY PURPOSE: This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service Delivers on all Simon Service initiatives and delivers excellent service to guests Serves as “Seller” function of the Simon Gift Card program, and/or other payment products Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant Ability to respond to guest and retailer inquiries and advise on the appropriate resolution Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers Maintains confidentiality and follows the code of ethics MINIMUM QUALIFICATIONS: A high school diploma or equivalent 1-2 years of customer service or sales background The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times Must be at least 18 years of age Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests Ability to effectively perform multiple tasks for up to 5 hours at a time Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

This position contributes to Au Bon Pain's success by ensuring ABP guest service and café standards are met and exceeded. Hourly team members accomplish this by consistently exceeding our guest's expectations, providing delicious food and engaging service in an energized environment. The Guest Service Representative is expected to learn all positions in the café and routinely works in each position. If you are interested in joining our team, please visit a café and speak to the General Manager.

Description: Title: Guest Service Agent Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Areas of Responsibility: Be fully trained and equipped to handle all front desk services including guest arrival, departure, reservations, monetary transactions and information/directions for the local area. Establish immediate positive contact when the guest approaches the desk. Acknowledge guests immediately using verbal and non-verbal communication. Be friendly and enthusiastic while displaying professional body language and appropriate eye contact. Answer guest inquiries with enthusiasm to promote hotel services, in-house facilities, and local establishments. Adhere to brand service standards in all guest interactions. Review all reservations, identify special requests, and pre-assign rooms to ensure guest satisfaction. Acquire working knowledge of rates and special rate categories in order to properly answer guest inquiries. Ensure proper charges and maximize room revenue. Properly balance cash and credit cards in order to submit a balanced shift closing to Night Audit. Maintain cash bank (at exactly the amount issued to you) and properly record daily cash transactions and paid outs. Perform bucket checks and review daily reports for issues and errors. Monitor guest accounts and gain additional approval/credit when needed. Adhere to all established credit card security and inventory control policies to minimize loss of revenue. Promote loyalty programs (IHG Rewards/Marriott BonVoy), understand and deliver tiered benefits. Solicit non-members to join loyalty programs. Properly handle guest mail, packages, and messages. Follow hotel procedures when issuing guest keys, both new and duplicates. Issue safety deposit boxes to guests following standard operating procedure. Work closely with Housekeeping to communicate information regarding New Parties, Departures, Stay Over Reservations, Late Check Outs, Pet Rooms, VIPs, and special requests. Update clean rooms in the system when alerted by Housekeeping. Clear all discrepant rooms (each shift). File all reports at end of shift. Properly utilize Quore to effectively communicate pertinent information to all shifts and departments. Monitor GXP and Mobile Dashboard and take action as needed (CY only). Become familiar with the Waltham area, i.e. businesses, restaurants, parks, fitness facilities, other hotels, and points of interest. Attend meetings to obtain new information on front office operations / policies / procedures, etc., and promote team spirit among fellow associates. Keep immediate supervisor/MOD fully informed of all problems or unusual matters of significance so that prompt, corrective action can be taken when appropriate. Respond effectively to guest complaints/issues: listen attentively, give a sincere apology; use empathy; act quickly to resolve the issue; notify engineering, housekeeping, or MOD if needed; offer compensation when necessary. Have a thorough knowledge of emergency procedures, radio procedures and guest/ associate incident procedures. Act as a lobby ambassador by assisting with any activities in the surrounding areas when needed (Bistro/Patio - CY only, The Market, Business Center) Perform other duties as requested. Title: Front Desk Supervisor Objective of Position: Provide all hotel guests with courteous and efficient service to maximize guest satisfaction and ensure their return. Ensure all Guest Service Agents have the training, skills, and tools needed to serve our guests with confidence. Areas of Responsibility: Fulfill all duties and responsibilities of a Guest Service Agent (see GSA Job Description). Work closely with DGS & GSM to “team” manage the Front Office Operation. In the absence of DGS & GSM, Supervisors should handle any inquiries or duties assigned by the Night Operations Manager or Operations Support Manager. Assist DGS & GSM in directing and coordinating the Front Desk Operations to ensure the highest standards of guest service. Ensure that all GSAs provide efficient, friendly, and thoughtful service. Review shift checklists on a regular basis to ensure GSAs are correctly following procedures and completing all tasks. Train new GSAs and follow up with Training Checklists to ensure completion. Review Group Checklists daily to ensure GSAs are processing them correctly and continuously monitoring checklists throughout the entire length of stay. Ensure accurate billing for group accounts. Work closely with Front Office staff to find ways to improve service. Lead by example for GSAs in guest interactions and when handling guest issues (i.e. LEARN model, Guest Recovery, etc.). Ensure brand standards for the arrival experience and guest requests are consistently delivered by GSAs. Ensure rewards members are recognized and receive arrival gifts. Ensure non-members are being solicited to join loyalty programs (IHG rewards/Marriott BonVoy). Inventory all Front Office supplies at each property on a weekly basis. Communicate to appropriate person when ordering is needed. Identify, update, and train Front Desk staff on all local information. Act in the capacity of Manager on Duty when one is unavailable. Attend and participate in Front Office Operations department meetings. Perform other duties as requested. Requirements: Title: Guest Service Agent Requirements: Previous customer service experience is preferred. Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance. Ability to stand, sit, or walk for an extended period of time. Must possess a friendly and professional demeanor. Must be able to convey information and ideas clearly. Must maintain composure and objectivity under pressure. Must be able to prioritize and multitask. Must possess the ability to operate independently with a high-degree of self-motivation. Title: Front Desk Supervisor Requirements: Previous Front Desk experience is required. Ability to move, lift carry, push, pull or place objects weighing less than 25 pounds without assistance. heavier lifting or movement tasks with assistance. Ability to stand, sit, or walk for an extended period of time. Must possess a friendly and professional demeanor. Must be able to convey information and ideas clearly Must maintain composure and objectivity under pressure Must be able to prioritize and multitask. Must possess the ability to operate independently with a high-degree of self-motivation.

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties. The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. Qualifications Previous experience in front office, concierge and/or spa is preferred. Strong organizational skills and the ability to maintain performance under high pressure. Excellent communication skills, both written and verbal, including record-keeping and endorsement. Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs. Creative and service oriented with keen eye for detail. Results driven, with the ability to demonstrate initiative and work under minimal supervision. Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software - ie SpaSoft etc.), and HotSoS is preferred Additional Information Employee benefit card offering discounted rates in Accor worldwide for you and your family. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel. Job Description This key role encompasses a spectrum of responsibilities from pre-arrival, arrival, in-house, departure and post-stay arrangements. Reporting to the Butler and Front Office Managers, the Guest Experience Agent ensures that the highest level of hospitality and brand standards are delivered through seamless coordination and administrative duties. The Guest Experience Agent will act as the epicenter of the department, coordinating back-of-the-house butler and front office services for a seamless guest experience. Mainly in charge of pre-arrival to preserve the guest experience, personalizing interactions by email or phones with the aim to guide guests through the pre-arrival process, while also being intuitive of their needs and wants. An ambassador of the hotel, he or she will take the lead in ensuring pre-arrival notes are translated effectively into the property management systems and applications as well as to necessary departments. A well-rounded and skillful individual, he or she possesses general understanding in front office, housekeeping and food & beverage, spa, concierge and other touch points. Qualifications Previous experience in front office, concierge and/or spa is preferred. Strong organizational skills and the ability to maintain performance under high pressure. Excellent communication skills, both written and verbal, including record-keeping and endorsement. Possess strong interpersonal skill and deep understanding and acceptance of multi-cultural customs. Creative and service oriented with keen eye for detail. Results driven, with the ability to demonstrate initiative and work under minimal supervision. Working knowledge of relevant software (PMS system, MS Office Suite) - Prior knowledge of Opera, Alice (or other itinerary building software - ie SpaSoft etc.), and HotSoS is preferred Additional Information Employee benefit card offering discounted rates in Accor worldwide for you and your family. Personalized development opportunities across Accor's extensive brand portfolio. Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Join the team at Holiday Inn Boston Cambridge Area as a Guest Service Agent in Somerville, MA. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming and comfortable stay. Your friendly demeanor and attention to detail will help create memorable experiences that keep our guests coming back. Responsibilities Greet and welcome guests upon arrival and departure in a professional and courteous manner. Assist guests with check-in and check-out procedures efficiently and accurately. Handle guest requests, questions, and concerns promptly and effectively to ensure high satisfaction. Manage reservations, cancellations, and room assignments using the hotel's reservation system. Coordinate with housekeeping and maintenance to ensure rooms are ready for guests. Process payments and handle billing transactions securely and accurately. Maintain cleanliness and organization of the front desk area. Promote hotel services, amenities, and local attractions to guests. Requirements Minimum of (1) year experience in guest service or hospitality preferred. Excellent communication and interpersonal skills. Ability to multitask and work in a fast-paced environment. Strong problem-solving skills and a positive attitude. Proficiency with computers and reservation software is a plus. Availability to work flexible hours, including nights, weekends, and holidays. Benefits Competitive hourly wage of $19.00 paid bi-weekly. Opportunities for career growth and advancement within the company. Employee discounts on hotel stays and amenities. Supportive and inclusive team environment. Dental and Vision 401(k) Free employee parking About the Company The Holiday Inn Boston Cambridge Area is a vibrant and welcoming hotel located in Somerville, MA. We take pride in delivering outstanding hospitality for both business and leisure travelers. As part of the InterContinental Hotels Group family, we are committed to creating memorable guest experiences through excellent service, comfortable accommodations, and a warm atmosphere.

Comfort Inn & Suites Boston Logan International Airport Guest Service Agent - Full Time The award winning Comfort Inn & Suites Boston Logan International Airport is focused on providing an exceptional experience. Boasting personal guest services, pristine room condition and complimentary breakfast buffet are just a few reasons that the Comfort Inn has been awarded the Gold Award by Choice Hotels International. Conveniently located just three miles from Boston Logan International Airport, one mile from Revere Beach, America's First Public Beach, and just minutes from downtown Boston makes the Comfort Inn ideal for any occasion. From arrival to departure, the Guest Service Agent manages our guests' experience at the Comfort Inn & Suites. Their main focus is to provide a warm and friendly welcome to the hotel, assist the guests' with information about the hotel, and the surrounding area, juggle the ongoing activity in the hotel lobby, and ensure that all guests' needs are met from a long day of work or play. It is then important to kick start a new day with an upbeat attitude and bright smile. Guest Service Agents are responsible for checking guests in and out of the hotel, assist with reservations, concierge duties, answer phone inquiries and assist with airport shuttle dispatch. A Guest Service Agent will promote an energetic atmosphere and make sure every guest feels at home. Applicants with availability to work a flexible schedule including nights and weekends are encouraged to apply. Requirements: -Must be able to lift up to 25lbs -Required to stand for up to six (6) hours at a time -Flexible work schedule (days, nights, weekends) -One (1) year of guest/customer facing experience preferred -Multi-lingual a plus

We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent. Responsibilities: Handle requests and transactions of hotel guests. Serve as the main point of contact for all guest requests and needs. Exhibit courteous hospitality at all times to guests and associates. Be proactive in offering additional services and informing guests of hotel facilities and local attractions. Administer hotel guest payment policies. Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management. Post all charges to guest account. Maintain hotel key security system. Oversee safe deposit boxes for guests. Verify credit cards and balance bank at the end of the shift. Run and verify availability report at the beginning of the shift. Update report as needed. Review communications log at the beginning of the shift. Know and follow the hotel's emergency procedures in the event of an actual emergency. Notify appropriate supervisor immediately of any problem with rooms. Check in and check out should be as expeditious as possible. Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail. Prompt distribution and notification to guests of mail. The benefits package offered to eligible associates includes: Medical, Dental, and Vision Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school graduate or equivalent. Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel Must speak, read, write, and understand English. Bilingual skills a plus Previous hotel-related experience desired. Availability on weekends and holidays

We have an opportunity to join our team as a Guest Service Agent in the exciting hospitality industry. The primary function of the Guest Service Agent is to assist the hotel guests and attend to their needs while utilizing the highest possible level of service; thus, ensuring we provide a welcoming and accommodating environment. As GSA you will be responsible for the check-in and checkout of hotel guests in a courteous, professional and timely manner. Positive and clear communication with all departments and ability to communicate important information is vital to the success of a guest service agent. Responsibilities: Handle requests and transactions of hotel guests. Serve as the main point of contact for all guest requests and needs. Exhibit courteous hospitality at all times to guests and associates. Be proactive in offering additional services and informing guests of hotel facilities and local attractions. Administer hotel guest payment policies. Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management. Post all charges to guest account. Maintain hotel key security system. Oversee safe deposit boxes for guests. Verify credit cards and balance bank at the end of the shift. Run and verify availability report at the beginning of the shift. Update report as needed. Review communications log at the beginning of the shift. Know and follow the hotel's emergency procedures in the event of an actual emergency. Notify appropriate supervisor immediately of any problem with rooms. Check in and check out should be as expeditious as possible. Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail. Prompt distribution and notification to guests of mail. The benefits package offered to eligible associates includes: Medical, Dental, and Vision Insurance Long Term Disability and Life Insurance 401(k) retirement plan with Employer Match Vacation Sick time Brand specific team discounts Requirements Requirements: High school graduate or equivalent. Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel Must speak, read, write, and understand English. Bilingual skills a plus Previous hotel-related experience desired. Availability on weekends and holidays