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  • Customer Service Representative

    Forward Air, Inc. 4.9company rating

    Guest service representative job in Fife, WA

    The Customer Service Representative fields external customer questions, complaints and shipment tracking inquiries while demonstrating the highest degree of courtesy, integrity and professionalism to resolve customer issues via phone and email communication. Core Duties & Responsibilities: Answer incoming customer calls and provide detail information Notify customers daily of freight availability Data entry (domestic and international bills) Maintain a driver sign in log Maintain a cash log file Maintain files in order and as outlined in the operations procedures and policy manual Perform daily audits on all outbound shipments Arrive inbound manifest and close out outbound manifest in the AS400 Consistently monitor e-mail request and provide detail information in a timely fashion Regular and dependable attendance Prepare in-bond documentation (Smaller stations only) Acceptance of “containers” and proper documentation (Smaller stations only) Office cleanliness: vacuum and trash empty (Smaller stations only) Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only) Other duties as assigned Requirements: Demonstrated ability to carry out assignments to their completion and meet deadlines Ability to establish and maintain effective working relationships with employees and managers Desire for a long-term career with an industry leading company Ability to present and maintain a positive corporate image in a fast paced environment Proactively establish and maintain effective working team relationships with all support departments Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc. Ability to perform general administrative duties; file, perform data entry, photocopies, etc. Ability to handle heavy work load and work well under pressure Understanding of industry documents (bill of lading, master air way bills, tsa forms, etc) High school diploma or GED equivalent Must be able to pass basic hazardous materials training Skills: Ideal candidate will possess a “can do” attitude with a “will do” work ethic Must have the ability to work in a fast paced environment Strong verbal and written communication skills Experience with AS400 operating systems is a plus Transportation industry knowledge and experience is a plus Computer skills, including MS Office/Excel, AS400 functions: air-bills, manifest, customer, customer service, reports, etc. Forward Air is an Equal Opportunity employer. Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated “time-definite” basis, delivering cargo at a specific time, but under less time-sensitive situations - supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base. Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry. Ranked 3rd in Newsweeks 2022 "Americas Most Trustworthy Companies" publication
    $36k-42k yearly est. 1d ago
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  • Hotel Guest Service Representative

    BMI Hospitality Management

    Guest service representative job in Seattle, WA

    Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Downtown\/Seattle Center is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Benefits: * Medical, dental, and vision offered after qualification period * Competitive performance bonuses - potential for up to $600 monthly * 401k with match offered after qualification period * Employee discounts at Marriott Hotels worldwide * Commuter benefits offered * Seattle Paid Safe Sick Leave * Vacation time accrued based on hours worked * Overtime pay for holidays worked - 10 holidays per year * Free parking Job Description: * Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction * Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities * Controls and records financial transactions a front desk * Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone * Maintains a friendly, cheerful, and courteous demeanor at all times * Performs other duties as assigned, requested, or deemed necessary by management * Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations * Aids other associates and departments to contribute to the best overall performance of the department and the hotel * Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management Preferred Skills: * Strong Computer skills, including Microsoft Office * Ability to type 40+wpm * Able to learn new web applications * Previous customer service experience preferred * Strong work ethic * Able to stand for extended periods of time * Able to lift up-to 20 lbs. * Must be able to work weekends and holidays ","
    $29k-38k yearly est. 5d ago
  • Full Time - Guest Service Representative/Front Desk Clerk

    Northwest By Southern Hospitality

    Guest service representative job in Bothell, WA

    Hilton Garden Inn Seattle/Bothell managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Full Time -Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today! Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank. Qualifications: High school diploma or equivalent GED; prior hotel and hospitality experience preferred Demonstrate excellent organizational skills, communication skills, and problem-solving skills How we can elevate your career: Advancement: Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder. Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day. Why work for NSH? Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle. Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws. Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us. Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment. Bereavement Jury/Witness Duty Community Volunteer Events Social Event Outings Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months). Medical and Prescription, Vision Dental Employee Assistance Program Hostcare 100% Company Paid Life Insurance 401(k) Retirement Plans With Match Leave of Absence Perks - More than just a paycheck! Complimentary ORCA Bus Pass for 2025 Team Member Travel Discounts Entertainment Industry Discounts Snack of the Month Monthly Team Member Recognition Service Recognition Awards Incentive Programs Referral Bonuses Direct Deposit Earned Wage Access Retirement Planning Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands. To learn more about our company please visit our web site at ******************* Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.
    $29k-38k yearly est. 3d ago
  • Front Desk Agent FT

    Bellevue Club | Hotel 3.8company rating

    Guest service representative job in Bellevue, WA

    Join the Bellevue Club and Hotel team. As the premier athletic and social club on Seattle's Eastside, the Bellevue Club is a gathering place for the Northwest's most celebrated and visionary citizens. Dedicated to the well-being of its members, the property merges 250,000 square feet of world-class fitness facilities and four innovative dining spaces with unique recreational, social, and business areas. Members enjoy yoga classes, tennis matches, lunches with family, wine dinners and more. The property is also home to the Bellevue Club Hotel, a luxury 66-room boutique hotel, and a full-service spa with cutting-edge wellness offerings. At The Bellevue Club Hotel, our Front Desk Team goes beyond just assisting our guests and Members during arrival and departure. Instead, we want to exceed expectations and provide a level of service that aligns with the luxury service our guests are accustomed to. As one of the first points of contact at The Bellevue Club Hotel, a warm welcome and an ability to put guests' mind at ease is crucial. Often being one of the last Team Members that a guest encounters, you will also need to make their final interaction on property memorable. We Offer: Pay range: $24-$24 per hour FREE Medical, Dental, Vision benefits after 60 days 401(k) plan with a generous employer match Free access to Club facilities and amenities Complementary group fitness classes Discounts at Club restaurants, Spa services and products Opportunities for advancement in other roles within the Bellevue Club Employee Recognition Training and Development A luxurious, recently remodeled hotel and cutting-edge fitness facility A unique, thriving, fun and busy environment. Free parking and other great perks! As a Front Desk Agent, you will: Check guests in and out of the Bellevue Club Hotel using Opera Property Management System. Process credit card information, cash and direct billing payments as required. Answer the Bellevue Club Hotel front office and reservation telephones. Provide information to prospective guests regarding room rates, room availability, corporate accounts, and services offered by the Bellevue Club Hotel. Create and modify room reservations using Opera PMS. Input and/or update reservation information in the computer and properly code all reservations. Process room reservation requests via phone, email and walk-in traffic. Receive and action guest room inquiries via property computer system, including messaging of guests to gauge their satisfaction level throughout stay. Coordinate with Housekeeping and Guest Services staff to accommodate guest requests. Use guest history to record guest membership numbers and ensure that all input information is correct. Update data on repeat guests. Constant evolving knowledge of all hotel room types, features of rooms, Bellevue Club facilities and the Bellevue/Eastside area. Maintain and update information regarding Hotel facilities, hours of operation, key personnel, special activities and functions in the Hotel and Club. Utilize this information to answer guest and member questions about the Bellevue Club and Hotel. Answer inquiries from Hotel guests, Club members, other hotel properties, travel agents, and general public pertaining to Hotel policies and services. Effectively and consistently follow standards of operation and service as established by the Bellevue Club management. Prior hotel experience is preferred, but not required. A passion for exceeding guest expectations, a desire to provide excellence in guest service and an acute attention to detail is a must. We want Team Members with a positive attitude, instinctually come from a place of “yes we can” and looking for a fun culture to grow their hospitality careers. Candidates must have full availability, including weekends, evenings, and holidays. How to Apply: If you are looking for a fun, professional yet casual atmosphere and a great work environment, apply today! *This organization Participates in E-Verify/Esta Organizacion Participa en E-Verify. *Bellevue Club | Hotel is an Equal Opportunity Employer.
    $24-24 hourly 60d+ ago
  • Guest Service Representative- Part Time

    Tukwila

    Guest service representative job in Tukwila, WA

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $15.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $15 hourly Auto-Apply 60d+ ago
  • Guest Services Agent

    Onni Group

    Guest service representative job in Seattle, WA

    Are you up passionate about supporting Guest? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with Guest and vendors. As Guest Services Agent, each day brings new learning opportunities. If you're eager to jump right into a fast-paced environment and contribute to the experience of our Guests, explore this opportunity! It may be everything you've been looking for. Perks and Benefits: When you feel good, you do good. At Onni we put your health at the forefront and give you the choice to select a benefits package that best represents you. From no cost to $18, $44, or $112 per pay our PPO, HSA, and HMO have you covered. In addition, we offer: 3 weeks PTO Annual education allowance of up to $1,000 Referral program Free Onsite Parking or Commuting Support Residential housing discount after 1 year of continuous employment Friends and family rates for our Hotel Properties throughout the company What You Will Do: Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responsible for resolving customer complaints, assists customers in all inquiries in connection with our services, hours of operations, key personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices. Ensures an efficient reception experience for guests, including check in/out, and complete audit procedures. Communicates with Guest Service Manager any relevant feedback from guests and/or other departments. Handles telephone reservations and changes with prompt courtesy, applying the hotel's selling strategy and thorough understanding of the offerings and segmenting, to increase revenue and maximize profit. Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Coordinates the storage room by storing and retrieving guest luggage and packages. Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Valet Parking, and lobby coverage. Provides basic trouble-shooting support for in-room services such as Internet, TV, movies, and internet service. Works closely with Valet Parking Staff to ensure smooth handling of guest vehicles, luggage (if applicable), deliveries and special requests. Performs other duties are required. What You Bring High School Degree or equivalent College Courses in Hospitality Management or related field, preferred Proficiency in MS Project, MS Outlook, MS Word, MS Excel, and MS Windows Commitment to exceed guest/customer service expectations with knowledge of high-level luxury customer service touchpoints Excellent oral and written communication skills Ability to work in very high paced work environment and excellent interpersonal skills Must be professional, team-oriented and possess good work ethics Excellent organizational and time management skills Attention to detail and ability to work on multiple projects simultaneously Ability to be flexible, positive, outgoing, personable and able to relate well with diverse populations and age groups Must have a flexible schedule with the ability to work weekends, holiday and/or overnight Salary Range: $23-$24 About The Company: Onni For over half a century, Onni has been building communities for people to live, work, and play. Our success reflects our commitment to our employees and partners, and our dedication to quality construction, innovation, sustainability, and customer satisfaction. Our expertise expands across North America, with offices in Vancouver, Toronto, Los Angeles, Seattle, Phoenix, and Chicago. AI Use: This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws. All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work. How To Apply: Please apply through the link on the job posting and attach your resume and any other required documents. We thank all applicants for your interest in the Onni Group. Note that only those applicants under consideration will be contacted.
    $23-24 hourly Auto-Apply 8d ago
  • Front Desk Agent - SEASW

    IHG Career

    Guest service representative job in Seattle, WA

    We're searching for an experienced Front Desk Agent ready to make an immediate impact. We value the expertise our team members bring, and compensation for this will be in line with experience. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Be the warm welcome that kicks off a memorable guest experience. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone. Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay. Handle cash and credit transactions. Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes. Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions, and concerns. Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary. Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed. Take pride in your appearance and place as a brand ambassador. Always know what events and activities are on the day's schedule. Jump into other ad-hoc duties when your colleagues need your help. What We Need from You - In the hotel industry we cater for our guest needs 24 hours a day, 7 days a week. Even though a shift will be assigned, in occasions we may require working varying shift across a 7-day period, including weekends, evenings, and public holidays. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Fluency in the local language - extra language skills would be great, but not essential. Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers Flexibility - night, weekend and holiday shifts are all part of the job. You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential. Experience - ideally, you'll have spent at least one year in a front desk or guest service position. Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling. What we Offer ─ We'll reward all your hard work with a great salary and benefits - including a great room discount and superb training. Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work. The below range is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range and this range is only applicable for jobs to be performed in CA, CO, NJ, NY, WA, HI, IL, MN, VT, MA. This range may be modified in the future. The hourly pay range for this role is $22.00 to $26.00. We offer a comprehensive package of benefits including paid time off, medical, dental, vision insurance, 401(k), and any other benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $22-26 hourly Auto-Apply 27d ago
  • Guest Service Agent US

    Innvest

    Guest service representative job in Seattle, WA

    Front Desk Agent Pay Range for this role is $22.77/hour + benefits and perks! Scheduled shifts for this role vary, including 7a-3p, 3p-11p Kimpton Hotel Monaco Seattle 1101 4 th Ave (4 th & Spring) Benefits & Perks Hotel + restaurant discounts in all of Kimpton + IHG - worldwide! Paid Time Off - sick & vacation pay with rollover Paid Holidays - after 90 days Affordable medical/dental/vision/HSA plans Basic Life Insurance (employer provided), Supplemental Life Insurance Short Term Disability Insurance Long Term Disability Insurance Hospital Indemnity, Critical Illness & Accident Insurance Tuition Reimbursement Commuter Benefits Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Front Desk Agent is responsible for check in and check-out, phone operations, navigating guest requests & issues all while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return! Some of your responsibilities include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Familiar with all fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Able to communicate via telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Engineering, Valet. What You Bring High school diploma or general education degree (GED). Previous experience in a customer-facing role. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Able to calmly handle guest problems with ease. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count. The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. You can apply for this role by clicking on the Apply button. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $22.8 hourly 29d ago
  • Guest Service Agent US

    Ihotels Management Us LLC

    Guest service representative job in Seattle, WA

    Job Description Front Desk Agent Pay Range for this role is $22.77/hour + benefits and perks! Scheduled shifts for this role vary, including 7a-3p, 3p-11p Kimpton Hotel Monaco Seattle 1101 4th Ave (4th & Spring) Benefits & Perks Hotel + restaurant discounts in all of Kimpton + IHG - worldwide! Paid Time Off - sick & vacation pay with rollover Paid Holidays - after 90 days Affordable medical/dental/vision/HSA plans Basic Life Insurance (employer provided), Supplemental Life Insurance Short Term Disability Insurance Long Term Disability Insurance Hospital Indemnity, Critical Illness & Accident Insurance Tuition Reimbursement Commuter Benefits Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today. Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you. How We're Different Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day. It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine. That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better. It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too. What You'll Do The Front Desk Agent is responsible for check in and check-out, phone operations, navigating guest requests & issues all while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return! Some of your responsibilities include: Review arrivals noting special requests, blocking rooms as needed. Check in and out hotel guests in a confident, professional and friendly manner. Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information. Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift. Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages and any special requests. Follow established key control policy. Ensure proper credit policies are followed. Submit all lost & found articles accompanied by a completed lost & found report. Familiar with all fire and emergency procedures. Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty. Verify credit limit report. Monitor room availability throughout the day. Review daily the selling status of the hotel using yield management system. Able to communicate via telephone and/or radio with other departments: Reservations, Sales, Housekeeping, Engineering, Valet. What You Bring High school diploma or general education degree (GED). Previous experience in a customer-facing role. Flexible schedule, able to work evenings, weekends and holidays. Work well under pressure, dealing with many arrivals and departures within a short period of time. Able to calmly handle guest problems with ease. Familiar with hotel systems and operations, and the ability to enter in information accurately. Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. Be Yourself. Lead Yourself. Make it Count. The pay range is only applicable for jobs to be performed in Seattle, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. You can apply for this role by clicking on the Apply button. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
    $22.8 hourly 29d ago
  • Front Desk Agent - PM Shift

    The Renaissance Seattle Hotel

    Guest service representative job in Seattle, WA

    Hourly Compensation: $25.00 (This is a fixed hourly wage rate. No wage range exists). Front Desk Agent - PM Shift (Candidates applying for this position are also encouraged to apply for the Front Desk Agent - AM Shift) This position may be eligible for longevity incentive program at 6 months, and 1 year of employment. BENEFITS Affordable Medical/Dental/Vision after 30 days of employment with free Back + Joint Care Program Free Short-Term Disability (up to $750 per week). Long-Term Disability at cost (up to $10K/month) after 30 days of employment Free Basic Life Insurance + Accidental Death & Dismemberment (AD&D) Plan after 30 days of employment (1.5 times of annual salary) Paytient Healthcare Spending 401k after 30 days of employment with company match (100% of salary deferrals up to the first 3% and 50% of salary deferrals on next 2%) Generous Paid Time Off (PTO) Plan (accrue from day one at a rate of 0.061 hours per regular hour worked, use on 91st day of employment) Voluntary Life + Accidental Death & Dismemberment (AD&D) Plan Free Employee Assistance Program (EAP) Travel Assistance Program OTHER BENEFITS Hotel discounts at 10,000+ global destinations (nightly rates as low as $45) Parking: Discounted parking in hotel garage ($7/day or $140 monthly pass) 50% subsidy for public transportation expenses Referral program of $250 per successfully referred new hire Complimentary cafeteria meals Monthly employee appreciation events Employee Exercise Room Community Service Events WHY THE RENAISSANCE SEATTLE HOTEL? Were you always the curious kid that opened every cabinet, peeked behind every door, and never passed up the opportunity to ask " why "? If that sounds like you, then the Renaissance is the place for you! Here at the Renaissance Seattle we welcome you to bring your personal style to every experience and interaction and encourage the curiosity and the “ why ” in you. If you've got authentic style, a natural curiosity and a warm way with people, then come live the Renaissance way…. live life to DISCOVER. If you're passionate about your neighborhood, always looking to explore places one wouldn't find in a travel guide and love making new and exciting discoveries then the Renaissance Seattle is the right place for you to shine, explore, and grow! The Renaissance isn't just a place to spend the night, it's a place with style just as unique and adventurous as yours. We're not just looking for anyone… We're looking for YOU! Where do you want your career to go? It's up to you. A lifer in your discipline - great, we know you will perform exceptionally every day. Would you like to explore other disciplines at some point? There is no better opportunity than this one. You are striving to be a Supervisor, Front Office Manager, Director of Rooms, or more? We'll support you all the way. ABOUT OUR MANAGEMENT COMPANY The R.C. Hedreen Company is Seattle's pre-eminent hotel developer. R.C. Hedren Co. built the Hilton, Crowne Plaza, Renaissance, Grand Hyatt, Hyatt at Olive 8, Hyatt Regency, and more to come. Ownership is also the management company - No red tape The company values longevity - nearly half of our team has been with us 5+ years ABOUT OUR HOTEL 4th largest hotel in Seattle Stable operation - hotel has never been sold Three onsite Beverage and Food outlets, The Fig & The Judge Restaurant, the 515 Bar & Lounge, The 515 Coffee Bar JOB SUMMARY We are seeking a Renaissance Front Office Agent to work the PM shift, to use their passion for discovery, to add creativity and originality to the way they deliver unique, and personalized experiences to our guests, as they are checking in or checking out. This position reports to the Front Office Manager, and the primary responsibilities are listed below, to include and are not limited to the following: Cultivate and Maintain Guest Relations Welcome and acknowledge each and every guest with a smile as you check our guests in, and as you check them out Engage guests in conversation regarding their stay, property services, and area attractions/offerings Anticipate guests' needs, including using cues to uncover their passions, asking questions of to better understand their needs and watching/listening to preferences to surprise and delight them whenever possible Address guests' service needs and special requests in a professional, positive, and timely manner Assist individuals with disabilities such as but not limited to assisting visually, audio, or physically, when requested or needed Collaborate with and contact appropriate individual or department to deliver and exceed our guests' needs (e.g., Bell-person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention, etc.) as necessary to resolve guest call, request, or issue Manage and secure bank Print credit check report, review status of each account, and follow up on accounts beyond approved credit limits Receive and record wake-up call requests and deliver to appropriate department Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters) QUALIFICATIONS High school diploma or GED 1 year experience in the guest services, front desk, or related field Must be able to write, type, and verbally communicate clearly and proficiently in English, and while delivering customer service and utilizing computer systems Proficient computer skills Ability to de-escalate dynamic situations Ability to perform job duties while demonstrating customer service skills in a fast-paced, high-volume environment OTHER INFORMATION Offers of employment are contingent on verification of information provided by the applicant as part of the application process, including background check Renaissance Seattle is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Renaissance Seattle does not discriminate on the basis of disability, veteran status, or any other basis protected under federal, state, or local laws. Consistent with these obligations, Renaissance Seattle also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices. Washington State is an “at-will” state and as such both employer and employee reserve the right to terminate employment at any time, with or without notice or cause, except as otherwise provided by law. Note: The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified and are subject to reasonable adaptations at any time, as the company requires. This job description is not a contract and may be adjusted as deemed appropriate in the employer's sole discretion. For inquiries regarding this specific job posting, please e-mail us at *************************.
    $25 hourly 28d ago
  • Front Desk Agent

    Pyramid Birmingham Campus Management

    Guest service representative job in Seattle, WA

    Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Welcome to Hotel Max, situated in the heart of Seattle and proudly part of the Pyramid Global Hospitality family. Our 163 well-appointed rooms are more than just accommodations; each one has its unique story. Beyond providing a professional workspace, Hotel Max serves as a vibrant hub for creativity and career opportunities. Situated in downtown Seattle, Hotel Max embodies the dynamic work culture fostered by Pyramid Global Hospitality, encouraging professional growth and the pursuit of opportunities. As part of the Pyramid Global team, we offer benefits such as a 401k with a company match and recognition programs to celebrate your achievements. Join us at Hotel Max, where your role transcends the typical 9-to-5 routine. It's about being part of a professional team that understands and embraces Seattle's artistic energy while supporting your individual career journey. Your pathway to a fulfilling career in the Pacific Northwest begins here. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! At Pyramid Global Hospitality, we believe in putting our People First. Our "Better Together" culture is built on practices, policies, and programs that support our associates in achieving success both at work and at home. - For Full-Time (Non-Union) Associates, we offer: - Medical, Dental, Vision, Disability, & Life Insurance - 401(k) Plan - PTO - 14 days for first 3 years - Holidays - 7 paid holidays and 2 floating holidays - Employee Room Rate Discounts For Part-Time Associates, we offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked - Employee Room Rate Discounts Join us and experience a workplace that values your success, health, and happiness-every step of the way. What you will have an opportunity to do: We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren't quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed. What are we looking for? Qualifications: High school diploma or equivalent. A strong desire to make an impact on other people An outgoing and engaging personality Computer skills Excellent verbal and written communication skills Ability to work in a fast-paced setting Ability to stand for the duration of the shift Must be available to work various shifts including weekends and holidays Compensation: $22.70 - $22.70 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
    $22.7 hourly Auto-Apply 17d ago
  • Front Desk Agent- Weekly Pay & Free Parking!

    NFC Amenity Management 3.8company rating

    Guest service representative job in Seattle, WA

    [For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] We are hiring for multiple locations and part-time shifts. The pay is $22.00 per hour. APPLY HERE- ******************************************************************************************************************* WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you work at some of the most exclusive addresses in the area. You are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with your team members, property management, residents, and guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. We are seeking a candidate who works well independently and thrives in a fast-paced environment. Making eye contact and being welcoming are essential! APPLY HERE- ******************************************************************************************************************* Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements are available for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. These are the qualities and attributes we're looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, this position pays $22.00 per hour. Historically, this position has paid between $21.00 and $22.00 per hour across multiple locations and shifts.
    $21-22 hourly 60d+ ago
  • Front Desk Agent

    Pyramid Max Management

    Guest service representative job in Seattle, WA

    We are looking for a highly motivated individuals to join our Front Desk team. The ideal candidate uses their engaging personality to create a memorable first impression for our guests. While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property. Your Role: Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Help to resolve problems and “WOW” guests through recovery when things aren't quite right Promote and sell special hotel programs. Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information. Be knowledgeable of all emergency procedures and policies. Maintain house bank. Communicate all pertinent information to manager on duty. Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds. Assist other departments as needed.
    $35k-43k yearly est. Auto-Apply 17d ago
  • Front Desk Agent (Part-Time & Full Time)

    Interurban Suites Hotel

    Guest service representative job in Seattle, WA

    Job DescriptionBenefits: Competitive salary Employee discounts Flexible schedule Free uniforms Opportunity for advancement Profit sharing Training & development About Us: Interurban Suites Hotel blends modern conveniences with a welcoming, home-like atmosphere. Our spacious suites are designed for both short and extended stays, offering fully equipped kitchens, high-speed internet, and serene views of the Duwamish River. With our prime location in Tukwila, close to Seattle and Sea-Tac Airport, guests enjoy seamless access to the regions top attractions. Attentive service, family-friendly amenities, and a peaceful environment ensure that whether you're here for business or leisure, your stay is as comfortable as possible. Position Overview: Are you a friendly, organized, and customer-focused individual looking for an exciting opportunity? The Front Desk Agent is the first point of contact for guests and plays a key role in creating a welcoming, professional, and wellnessoriented environment. This role requires strong communication skills, a polished presence, and the ability to multitask in a guestfacing setting. Responsibilities: Warmly greet and check in and out guests, ensuring a seamless and efficient process. Handle guest inquiries and provide accurate information about the resort's amenities, services, and local attractions. Process reservations, cancellations, and modifications accurately and efficiently. Check and approve ready-to-rent rooms before guests' arrival Answer phone calls and direct them appropriately. Manage guest accounts and process payments. Maintain a tidy and organized front desk area. Collaborate with other departments to ensure guest satisfaction. Handle guest concerns and complaints with professionalism and a problem-solving attitude. Uphold the highest standards of hospitality and customer service. Qualifications: Minimum one year of previous experience in a front desk, customer service, or hospitality role required. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong organizational skills and attention to detail. Proficiency in computer systems and reservation software (experience with Cloudbeds is a plus). Ability to work flexible shifts, including evenings, weekends, and holidays. A positive attitude and a passion for serving others. Strong communication and computer skills for a front desk position. Available to work weekends and evening shifts. Compensation & Benefits: Compensation range: 1922/hour (part/full-time), based on experience. Perks for All: Flexible scheduling, professional development, and summer bonus. Application Deadline: Open until filled. Soap Lake Natural Spa and Resort is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join us in crafting moments of tranquility and joy for our guests!
    $35k-43k yearly est. 17d ago
  • Front Desk Agent

    Sitio de Experiencia de Candidatos

    Guest service representative job in Seattle, WA

    Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
    $35k-43k yearly est. Auto-Apply 30d ago
  • Front Desk Reception (Pet Care)

    Paradise Pet Lodge

    Guest service representative job in Woodinville, WA

    Job DescriptionSalary: $19-21 We are seeking a Front Desk Receptionist to join our team! We are a large, fast paced dog and cat boarding/grooming facility north of Woodinville. We take pride in providing high quality personalized care for all animals at our facility. Starting wage $19-$20 an hour DOE You are responsible for making boarding reservations, grooming appointments, and checking in & out clients. Responsibilities include: Making boarding reservations Scheduling grooming appointments Checking in & out clients Answer the phones Cleaning lobby area Document and label each pets belongings Be professional and effective with communication Walk the animal to its designated spot at our facility Operate and enter in detailed information to our pet care system Atlantis Manage Cash, Check, and Visa transactions Interact and communicate closely with other staff to ensure client and pet needs, and concerns are understood and addressed Obtain vaccination records Qualifications: Strong customer service experience is required (at least 1 year). High school graduate or equivalent Passion to care for animals Ability to interact with animals in a caring manner Ability to thrive in a fast paced environment Great communication is required Good physical condition; able to stand on feet for entire 6 hour shift and lift up to 50 lbs Must be reliable and punctual Proficient is computer skills Experience in the animal field is a plus Able to handle dogs 100+ lbs Details about the job: Previous facility experience is a plus!! Starting wage $19-$20 an hour DOE Full time Must be able to work weekdays, weekends, and some Holiday shifts. Benefits include medical, dental, 401k, and paid time off for full time employees Bring your dog to work! Estimated shifts needed: Weekdays: 7am-2pm or 12pm-7pm Weekends: Saturdays 7am-1pm or 12pm-7pm, Sundays 9am - 4pm and 12pm - 7pm We look forward to meeting you and hopefully welcoming you to our team. Please submit your resume below!
    $19-21 hourly 13d ago
  • Resort, Front Desk Agent

    Muckleshoot Casino 4.3company rating

    Guest service representative job in Auburn, WA

    WHAT'S IN IT FOR YOU * Competitive salary of $20.08/hr. with discretionary performance bonuses 2x a year! * Complimentary meals and covered team member parking. * Company-paid gaming licenses (Class A & Class B) * Variety of additional voluntary benefits and retirement plans. WHAT YOU'LL DO * Be the face of MCR for new hires and team members; exemplify MCR's values and set a great example by always demonstrating excellent guest service and professionalism. * Checking guests in on arrival and out on departure. * Posting charges to appropriate guest accounts. * Assisting guests with disabilities. * Manage online, phone, and in-person, room reservations. * Arrange specialized services for VIP customers. * Operating switchboard and assisting with inquiries. * Collaborating and communicating with other internal departments to ensure guest satisfaction. * Complying with company procedures and safety policies. * Creating, maintaining, and facilitating a positive and safe work environment; promoting positive team member relations and reporting issues to the appropriate personnel. * Perform other duties as assigned. WHAT YOU'LL BRING * 2 (two) years of customer service experience. * 1 (one) year of luxury hospitality experience. * Tribal gaming experience a plus.
    $20.1 hourly 7d ago
  • Full Time - Guest Service Representative/Front Desk Clerk

    Northwest x Southern Hospitality

    Guest service representative job in Bothell, WA

    Hilton Garden Inn Seattle/Bothell managed by Northwest x Southern Hospitality (NSH) is currently interviewing people for Full Time -Guest Service Representative/Front Desk Clerk! We are uniquely situated in some of the most beautiful areas of the Pacific Northwest and Alaska. We have award winning hotels where you will find hospitality is the true focus of our team. We are passionate, genuine, forward thinking and engaging. We take pride that in everything we do, and we try to give back more than we take. We are looking for you to rise up to the challenge, create memories and make connections. Help us make our guests and team member experiences a #BIGDEAL. Are you considering a career in hospitality and interested in an entry-level position? If so, apply today! Summary of position: The primary purpose of this position is to ensure guest satisfaction and revenue optimization through check‐in, check‐out and the coordination of hotel services. Responds to guest reservations requests, answers telephones and responds appropriately to requests, and handles any guest compliments or complaints and takes action deemed necessary. Also, handles cash, makes change, and balances an assigned house bank. Qualifications: High school diploma or equivalent GED; prior hotel and hospitality experience preferred Demonstrate excellent organizational skills, communication skills, and problem-solving skills How we can elevate your career: Advancement : Most importantly, we are passionate about our people. We're not just interested in today. We also prepare our employees for the future. When you work at one of our properties, you'll be able to work your way up the ladder. Teamwork: Experience what it feels like to be part of an empowered team. Be inspired by those around you to be your best each day. Why work for NSH? Work-Life Balance - We are committed to ensure that our team members experience the reward of hospitality, while also sustaining a routine that suits their lifestyle. Paid Holidays - 6 Paid Holidays after one year of service (upon hire for salaried team members) New Year's Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day Both PTO and Sick leave allows Team Members to have home life balance for any reason, such as vacation, rest and relaxation, their own or a family member's illness or health concern, personal pursuits, or any qualifying reason under applicable sick and safe time laws . Paid Time Off - (PTO) is available to all Team Members after one full year of service. You begin accruing from day one! The amount of PTO you can accrue increases the longer you work with us. Sick Leave - Available for Team Members employed in Oregon or Washington after 90 days of employment. Bereavement Jury/Witness Duty Community Volunteer Events Social Event Outings Health and Wellness - These benefits typically begin on the first day of the month following sixty (60) days of full-time employment. (The specific eligibility criteria and waiting periods are defined by each benefit in their applicable plan documents.) Insurance coverage is typically not available to those Team Members deemed to be part-time (working less than thirty (30) hours) and seasonal Team Members (those deemed to be employed less than six (6) months). Medical and Prescription, Vision Dental Employee Assistance Program Hostcare 100% Company Paid Life Insurance 401(k) Retirement Plans With Match Leave of Absence Perks - More than just a paycheck! Complimentary ORCA Bus Pass for 2025 Team Member Travel Discounts Entertainment Industry Discounts Snack of the Month Monthly Team Member Recognition Service Recognition Awards Incentive Programs Referral Bonuses Direct Deposit Earned Wage Access Retirement Planning Potential for promotional opportunities to other NSH properties including Marriott, Hilton, Hyatt and IHG brands. To learn more about our company please visit our web site at ******************* Northwest x Southern Hospitality is an Equal Opportunity Employer, offering employment opportunities to all qualified persons without regard to race, color, national origin, disability, religion, age, sex, veteran status, or other classifications protected by law.
    $29k-38k yearly est. 9d ago
  • Guest Service Representative

    Tukwila

    Guest service representative job in Tukwila, WA

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected. Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assists the Crafter in preparing cake decorations and packaging supplies as needed. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies: Servant's Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities: Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self-motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and has the ability to operate a point-of-sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements: Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Compensation: $14.59 - $15.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $14.6-15 hourly Auto-Apply 60d+ ago
  • Hotel Night Audit / Guest Service Representative

    BMI Hospitality Management

    Guest service representative job in Poulsbo, WA

    Do you want to work for a great company with competitive benefits and pay? The Fairfield Inn & Suites Seattle Poulsbo is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! This is a full time position, open availability preferred. It includes 2 overnight shifts per week (11pm to 7am); weekends and holidays required. Benefits: * Medical, dental, and vision offered after qualification period * Competitive performance bonuses, potential for up to $600\/month. * 401k with match offered after qualification period * Employee discounts at Marriott Hotels worldwide * Washington State Paid Sick Leave * Vacation time accrued based on hours worked * Free parking * Overtime pay for holidays worked. Ten holidays per year Job Description: * Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction * Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities * Controls and records financial transactions a front desk * Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone * Maintains a friendly, cheerful, and courteous demeanor at all times * Performs other duties as assigned, requested, or deemed necessary by management * Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations * Aids other associates and departments to contribute to the best overall performance of the department and the hotel * Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management * Manage guest accounts by posting charges and handling cash and credit card transactions with accuracy. * Run all necessary night audit reports. Preferred Skills: * Strong Computer skills, including Microsoft Office * Ability to type 40+wpm * Able to learn new web applications * Previous customer service experience preferred * Strong work ethic * Able to stand for extended periods of time * Able to lift up-to 20 lbs. * Must be able to work weekends and holidays ","
    $600 monthly 13d ago

Learn more about guest service representative jobs

How much does a guest service representative earn in SeaTac, WA?

The average guest service representative in SeaTac, WA earns between $26,000 and $42,000 annually. This compares to the national average guest service representative range of $20,000 to $34,000.

Average guest service representative salary in SeaTac, WA

$33,000

What are the biggest employers of Guest Service Representatives in SeaTac, WA?

The biggest employers of Guest Service Representatives in SeaTac, WA are:
  1. Thorntons
  2. Tukwila
  3. Nothing Bundt Cakes
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