Guest service representative jobs in White Bear Lake, MN

The B2B Customer Service Representative is responsible for answering incoming customer calls to process orders, address inquiries, connect customers with technicians for troubleshooting, document all issues, and provide necessary information. **This company offers a wonderful work culture and great benefits including up to an 8% 401K contribution! ** Key Responsibilities: Customer Interaction: Handle diverse incoming calls from employees and customers related to parts, service, and scheduling. Customer Service: Deliver exceptional customer service and solutions promptly, consistently exceeding customer expectations. Product Knowledge: Maintain a thorough understanding of end-to-end processes and product knowledge. Training: Participate in ongoing training and briefings to stay updated on changes in products and services. Information Maintenance: Keep updated on products, services, and promotions to meet business line goals. Issue Resolution: Retain ownership of customer issues until resolution and escalate when necessary. Requirements: ERP Systems: Experience with SAP ERP is preferred; experience with Salesforce (adopted 90 days ago) is preferred. Detail Orientation: Must be extremely detail-oriented and capable of managing multiple tasks accurately and simultaneously. Technical Skills: Intermediate proficiency in Microsoft Word, Excel, and Outlook. Customer Service Experience: Minimum of 2 years of phone customer service experience Self-Motivation: Demonstrated ability as a self-starter and multi-tasker, capable of thriving in a fast-paced environment. Communication Skills: Strong verbal, written, and interpersonal communication skills. Problem-Solving: Excellent listening and problem-solving abilities. Team Player: Ability to work effectively in a team environment. Additional Info: Annual Salary: $50-60K Schedule: 8:00 am- 5:00 pm M-F Location: 100% In-Office Type: Direct Hire All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, sexual orientation, gender identity, disability or protected veteran status.

Guest Experience Representative DEPARTMENT: Guest Experience REPORTS TO: Guest Experience Supervisor FLSA STATUS: Part-time, Hourly, Non-Exempt, Union UNION: Teamsters Local 638 UNION PAY RATE: $17.75/hour Summary A candidate for this position promotes a positive and professional image at all times. This individual is responsible for providing world class customer service and hospitality to all guests entering U.S. Bank Stadium. This individual understands that they have the ability to impact each guest's experience and does everything that they can to enhance the experience while abiding by company policies. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Meet and greet all guests entering U.S. Bank Stadium, check for valid tickets when necessary. Be personal and pro-active in aiding all guests with the highest level of customer service and hospitality. Assist guests by providing accurate directions to seating sections and key attractions within U.S. Bank Stadium and surrounding areas i.e. Plazas, Park, Light Rail. Establish and maintain cooperative relationship with those contacted in the course of work. Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff. Retain an extensive knowledge of U.S. Bank Stadium layout, seating Sections, key venue attractions, key venue personnel identity, and emergency activity procedures. Enforce stadium and league rules, regulations, and policies. Provide immediate assistance to and emergency notification of guests in the event of an accident or injury. In the event of an emergency, assist in evacuating U.S. Bank Stadium, while maintaining a calm, professional demeanor. Monitor all public areas to maintain order and safety. Perform daily safety and security checks within assigned area as well as throughout the stadium; report all substandard or inadequate findings to supervisory staff. Cohesively work in conjunction with other departments, including Minneapolis Police Department, security, food service, box office, retail, parking, custodial/housekeeping, and maintenance. Perform additional functions and activities as directed by the Guest Experience Manager Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Education and/or Experience High School Diploma or GED Previous experience in venue events. Previous experience in a customer service role. Skills and Abilities Good written and verbal skills. Ability to prioritize multiple projects. Demonstrate problem-solving and communication skills. Excellent organizational, planning, and problem-solving skills. Supervisory experience preferred. Professional presentation, appearance, and work ethic. Other Qualifications Must be age 18 or older. Nice, warm, and courteous. Have strong interpersonal skills and able to provide excellent customer service and hospitality. Communicate articulately. Maintain a professional appearance and grooming. Able to stand for long periods of time. Walk long distances and climb stairs. Must be a team player who is able to work well in a fast-paced environment. Must be available to work ALL Vikings home games and all of the major and/or ticketed U.S. Bank Stadium events. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights. Employee could be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs. The employee is occasionally required to stoop, kneel, crouch, or sit. The employee must occasionally lift and/or move up to 45 pounds. Employee may be asked to work at heights. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, we'd love to meet you. We are looking for a Guest Service Representative to join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service. Responsibilities: Retail sales and product merchandising/organizations Coordinating and booking grooming appointments Supporting owners with the self-serve dog wash process Must Haves: Trustworthy Strong work ethic and works well independently Enjoys cleaning and working in a clean, safe environment Strong attention to detail Loves connecting with both humans and dogs Values the importance of strong customer service - knows that every interaction can make someone's day! To have an edge on the competition, apply here: ********************************************************************* Job Types: Full-time, Part-time Compensation: $17 Plus Tips Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs you'd get to spend time with.

Terratron, Inc. offers a competitive benefit package to all full-time associates that includes: Medical, Vision, Dental, and Life insurance Company-funded Short Term Disability insurance 401(k) with employer matching Paid time off 50% discount at all Terratron food and beverage outlets Worldwide Discounts for Hotel stays! Free parking by Minneapolis/St. Paul Airport Free uniforms Mall of America Discount Booklet Now offering DailyPay! Ask your Recruiter for more details ADP Discounts, including Child Care, Electronics, Tickets, Flights, Rental Cars, and More!! JOB SUMMARY Our Guest Service Representatives serve as our main point of contact for all guest requests. This person is responsible for greeting and assisting our guests. Some things that will be expected are verifying reservation information, financial transactions, and providing excellent guest satisfaction and customer service. If you have the heart to serve and a contagious smile, we want you! Who Are You? You are a guest focused, friendly and outgoing team player You are a highly dependable and organized individual with the ability to multi-task You are professional and like to have fun at work You can communicate verbally and in writing You have the spirit to serve You are motivated and able to work independently What Essential Skills Do You Have? Reliable, self-motivated and responsible time management Available to work a flexible schedule, including weekends, holidays, days and nights Ability to work with cleaning chemicals and maintain sanitary conditions Strong skills in oral and written communication and computer knowledge Cash handling skills This job description does not contain a comprehensive list of all activities, duties or responsibilities that are required of the associate. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

PURPOSE: To act as an ambassador of Mall of America and provide solutions and support to guests so they have a positive experience in and around the Mall. ESSENTIAL DUTIES AND RESPONSIBLITIES: Provide all callers and visitors to the guest service locations with prompt and courteous service. Greet guests in a professional manner, uncover the guests' needs, and problem solve with them. Assist guests with equipment rentals, Mall directions, and general questions about Mall of America. Assist guests with trip planning, including giving guidance about the Mall and surrounding area. Utilize all resources available to fully resolve guests' concerns. Able to accurately perform cash handling procedures, including returns and other transactions, on Mall of America point of sale systems. Assist guests in-person at desks, on the phone, and online chat. Actively listen and respond to guest concerns while maintaining a professional and calm demeanor. Communicate clearly while working in a team environment. Ensure overall cleanliness and safety of the work area, equipment, and rentals. Follow Mall of America procedure to properly catalog and organize lost and found items. Switch and reprioritize tasks based on guest and business need. Persistently troubleshoot and problem solve while working on difficult tasks. Cross train with other Mall departments and regularly be assigned to assist as needed. Work a flexible shift, holidays, events, weekends, and high demand days. Other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES: Must be at least 16 years of age. Outstanding guest service skills. Excellent listening and written and verbal communication skills. Previous guest service experience preferred. Previous cash handling experience preferred. Strong drive to provide excellent guest experiences and promote MOA LOVE! moments. Proficiency in Microsoft Office Suite. Basic computer literacy skills. Able to adapt to varying situations on a day-to-day basis. PHYSICAL JOB REQUIREMENTS: While performing the duties of this job, the team member will frequently be required to speak and listen to guests in order to understand their needs and communicate a solution. Team member must also possess a level of hearing that will continuously allow them to be aware of their surroundings and recognize when a guest needs their attention. Specific vision abilities required by this job include frequent close vision, peripheral vision, depth perception, and ability to adjust focus. Team members are required to be able to tolerate multiple sensory stimuli at once while performing their duties. These stimuli may include: loud auditory/noise, smells/olfactory, bright lights, colors, motion, and other visual stimuli. Team member must be able to look at and focus on computer screens for extended periods of time. Walk: Occasionally, about 50% of the time Stand: Frequently, about 75% of the time Sit: Infrequently, about 25% of the time Bend/Stoop: Occasionally, about 50% of the time Kneel/Squat: Infrequently, about 25% of the time Reach Above Shoulders: Infrequently, about 25% of the time Lift: Infrequently, about 25% of the time Push/Pull: Occasionally, about 50% of the time Twist: Infrequently, about 25% of the time Move: Occasionally, about 50% of the time Carry, up to 15lb: Infrequently, about 25% of the time Dexterity: Continuously, about 90% of the time Use of at least one hand Mall of America is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, religion, marital status, genetic information, pregnancy, national origin, citizenship, physical/mental disability, military status, or any other basis prohibited by law.

Job DescriptionDescription: SpringHill Suites by Marriott Minneapolis-St. Paul Airport/Mall of America is looking for a Front Desk Agent to join our team! This individual would need to have PM Availability on Thursday, Friday, Saturday and Sunday. The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements: Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees About Us: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity, respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Guest Service Representative Night Audit Starting Salary Range: $19.00-$20.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Part-Time Application Deadline: December 31, 2025 Lee abajo para ver en español. Do you enjoy working independently and have a knack for balancing both customer service and financial tasks? Are you a night owl who prefers working overnight shifts? We're looking for a Night Auditor to join our hotel team! We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members Benefits for all Teammates: Paid vacation, sick, bereavement, & jury duty Holidays paid at time & ½ when worked Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources Additional Benefits for Full-Time Teammates: Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Flexible spending plans options 401(k) retirement plans with company contribution What You'll Do: Balance and audit daily transactions to ensure accuracy. Serve as the main point of contact for guests during overnight hours, providing exceptional customer service. Process check-ins, check-outs, and handle guest inquiries or requests. Prepare and run daily financial reports, ensuring all transactions are properly recorded. Assist with security checks, ensuring a safe environment for guests and staff We're Looking For: Strong attention to detail and ability to handle financial records accurately. A friendly and professional demeanor, with excellent customer service skills. Ability to work independently and manage multiple tasks during overnight hours. Basic computer skills and familiarity with hotel management software is a plus. Prior experience as a night auditor or in a financial role is a bonus, but we will train the right candidate! Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing. Te gusta trabajar de forma independiente y tienes facilidad para equilibrar tanto el servicio al cliente como las tareas financieras? Prefieres trabajar en turnos nocturnos? ¡Estamos buscando un Auditor Nocturno para unirse a nuestro equipo de hotel! Lo que ofrecemos: Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día. Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa. Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo. Beneficios para todos los empleados: Vacaciones pagadas, días por enfermedad, duelo y jurado Días festivos pagados a tiempo y medio cuando se trabajen Descuentos en habitaciones de hotel al viajar Bonos por referir nuevos empleados Tiempo libre pagado para hacer voluntariado en tu comunidad Programa de Asistencia al Empleado con recursos de salud mental Beneficios adicionales para empleados de tiempo completo: Planes de salud, dental y visión accesibles para ti y tu familia Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización Opciones de planes de gasto flexible Planes de jubilación 401(k) con contribución de la empresa Lo que harás: Auditar y equilibrar las transacciones diarias para asegurar su precisión. Ser el principal punto de contacto para los huéspedes durante el turno nocturno, brindando un servicio al cliente excepcional. Procesar check-ins, check-outs y manejar consultas o solicitudes de los huéspedes. Preparar y generar informes financieros diarios, asegurando que todas las transacciones estén correctamente registradas. Asistir en controles de seguridad, asegurando un ambiente seguro para los huéspedes y el personal. Lo que buscamos: Gran atención al detalle y capacidad para manejar registros financieros con precisión. Una actitud amigable y profesional, con excelentes habilidades de servicio al cliente. Capacidad para trabajar de forma independiente y gestionar múltiples tareas durante las horas nocturnas. Conocimientos básicos de informática y familiaridad con software de gestión hotelera es una ventaja. Experiencia previa como auditor nocturno o en un rol financiero es un plus, pero estamos dispuestos a capacitar a la persona adecuada. ¡Aplica hoy! Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida. En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.

Residence Inn Eagan - Schulte Companies is seeking an energetic, experienced, and hands on Guest Service Representative to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team! What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to: Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for all Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match for eligible associates Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more! Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants. JOB DUTIES AND RESPONSIBILITIES Greets guests as they arrive, focus on personal recognition Reviews arrival lists daily and assists in preparing and assembling welcome amenities Escort VIPs to room and check them in prior to arrival Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed Responsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management. Keep front desk area clean and organized. Assisting with lobby activation as needed. Utilize proper procedures when handling guest PPI data. Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival. Attends promptly to guest needs and inquiries Perform various other duties as assigned Perform various other duties as assigned to meet business objectives EDUCATION AND EXPERIENCE Minimum of one (1) year in Front Desk Operations In-depth knowledge of hotel Front Desk operations Minimum of High School education KNOWLEDGE, SKILLS AND ABILITIES Basic computer skills Ability to communicate effectively verbally and in writing Ability to exceed expectations of guests and team members Excellent time management skills *The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process. *Schulte Companies is an Equal Opportunity Employer.

The 320-room luxury hotel features more than 35,000 square feet of indoor and outdoor meeting and pre-function space, including a 7,500-square-foot ballroom, a 4,410-square-foot event center and six two-story hospitality lounges for groups and meeting planners to utilize. From small board meetings, conferences and large galas or special events to Sunday football tailgates and more, the Omni Viking Lakes Hotel accommodates groups of all sizes with its robust meetings offerings, multiple food and beverage venues, a signature spa and state-of-the-art fitness facilities. Job Description Omni Viking Lakes Hotel is seeking a Front Desk Agent. This position is responsible for providing a five-star welcome and departure experience to each guest, as well as serve as a hotel ambassador throughout the guest's stay. This team member will make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, settling guest accounts upon check-out, resolving guest issues, and completing special requests. Omni Hotels has been named one of the "Best-Led Companies of 2024" by Glassdoor If you love hospitality, creating amazing customer experiences, and the structure and benefits that come from working with a hotel company then you will love working with Omni! Salary for this position starts at (based on experience): $18.00/hour. Full Time Associates at Omni Viking Lakes are entitled to elect the following benefits: Medical, Dental, Vision and other healthcare benefits, Paid Maternity Leave, 401k and Paid Time Off Accrual. Omni Viking Lakes reserves the right to pay more or less than listed compensation scale based on factors not related to sex or race. Additional associate benefits offered include discounts at the spa and restaurants, discounted rates at other Omni properties, corporate discounts, continued education opportunities and more. Responsibilities · Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures · Empathetically listen to guest inquiries and provide appropriate responses. · Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) · Supports new Omni Safe and Clean protocols throughout the hotel to support Omni's Covid-19 related sanitation protocols. · Block rooms in the computer and follow through on designated requirements. · Pre-register designated guests and prepare key packets. · Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) · Maintain confidentiality of all guests and hotel information · Employ attention to detail to ensure security of guest room access. · Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments. · Maintain guest history files on all guests. · Expediently accommodate any room changes. · Document all guest requests, complaints, or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction. · Issue safe deposit boxes to guests and ensure security of key. · Monitor, send and distribute guest faxes. · Generate, print, and distribute daily and weekly reports. · Resolve discrepancies in the room status report with Housekeeping. · Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages, and promotions. Qualifications · Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers, both in person and by telephone · Ability to input information accurately and efficiently into computer systems. · Ability to work cohesively with co-workers both within and outside of your department. · Ability to compute accurate mathematical calculations. · Ability to think clearly, quickly and make concise decisions. · Ability to prioritize, organize and follow up. · Ability to work well under pressure, dealing with many arrivals and departures within a short period of time. · Previous customer service experience · Previous hotel front desk experience is strongly preferred. · Previous cashiering experience is preferred. · Fluency in a foreign language is preferred. · Previous guest relations training is preferred. Physical Requirements: · Stand or walk for an extended period or for an entire work shift. · Requires repetitive motion. · Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance. Working Environment: · Interior of hotel · Outdoors in parking area. · Occasional travel around property with exposure to outside weather conditions. · Exposure to hazardous chemicals Tools & Equipment: · Radio, computer, printer, copier, telephone Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Property Description Emery Hotel, Autograph Collection, located in the heart of Minneapolis, is seeking talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a luxury boutique hotel that offers unique experiences and exceptional service to our guests. With positions available in front desk, housekeeping, food and beverage, guest services, and more, there are abundant opportunities for career growth and advancement. Our hotel features stylish and contemporary design, upscale facilities, and a vibrant atmosphere, creating an exciting work environment. As a member of the Emery Hotel team, you'll have the chance to provide personalized service to our guests, work in a creative and innovative team, and be a part of the prestigious Autograph Collection by Marriott brand. Join us in delivering unparalleled hospitality experiences and become a valued member of our team at Emery Hotel, Autograph Collection in Minneapolis! Overview Are you a people-oriented individual with a passion for hospitality? Join our team as a Front Desk Agent and be at the forefront of creating exceptional guest experiences. With high energy and enthusiasm, you will be the friendly face that welcomes and assists our guests throughout their stay. From seamless check-ins to providing valuable local recommendations, you will play a crucial role in ensuring our guests feel cared for and valued. If you thrive in a fast-paced environment, have excellent communication skills, and possess a genuine desire to exceed guest expectations, this is the perfect opportunity for you to showcase your hospitality skills and make a lasting impact. Responsibilities: Greet and welcome guests with a warm and friendly attitude, creating a positive first impression. Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail. Provide information about hotel facilities, services, and local attractions. Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner. Process guest payments and maintain accurate records. Coordinate with other departments to fulfill guest requests and ensure a seamless guest experience. Maintain the cleanliness and organization of the front desk area. Assist in administrative tasks, such as answering phone calls and handling reservations. Join our energetic team as a Front Desk Agent and be part of creating memorable guest experiences in a dynamic and rewarding hospitality environment. Apply now to showcase your hospitality skills, build meaningful connections with guests, and embark on a fulfilling career journey with us! Qualifications High school diploma or equivalent Prior cash handling experience necessary Exceptional communication skills Very good computer skills Ability to work flexible hours including weekends and holidays Strong problem-solving skills Ability to multitask and work in a fast-paced environment Experience in customer service is preferred Knowledge of hotel or resort operations is a plus Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $18.00 - USD $18.00 /Hr.

Job Description The Delta Hotels Minneapolis Northeast is seeking a Front Desk Agent. The Front Desk Agent will provide Remarkable Hospitality and exceptional service to every guest. This individual must have strong interpersonal and administrative skills. The Front Desk Agent must show professionalism at all times and is responsible for providing exemplary services to the guests upon every entry in the hotel, during their entire stay, and upon departure. Accommodates guests of the hotel by performing the following duties: Register and process guests using Opera and other various software systems. Accommodate guest's requests and phone calls in a friendly and discreet manner. Follow established policies and procedures. Anticipate ways to increase guest satisfaction. Clearly dispatch and communicate with all hotel staff (Engineering, HR, Sales, and Food & Beverage). Maintain and accurate handover log for the next shift, noting pending services for guests. Maintain a clean and neat front desk area. Encourage guests to enroll in the Marriott Rewards Program. Knowledge of surrounding attractions, restaurants, directions and ability to make recommendations to guests. Adapt to special, high-pressure and sometimes unexpected situations. Assist in various projects and office related tasks as needed. Answer phones in a courteous and efficient manner according to the Marriott International standards. Organize, confirm and process guest check-ins/ check-outs and adapt for any changes. Secure payment, verifying and adjusting billing as needed. Provide guests with room and hotel information, directions, amenities and local interests. Run daily reports, reviewing to see what needs to be communicated to the next shift's staff. Complete cashier and closing reports, counting the bank at the end of each shift securely. Accept and record wake-up calls, delivering to the right department. Communicate any emergency, lost item or theft to proper security staff and/or authorities. Keep contingency lists in case of emergency and communicate any necessary messages. PHYSICAL REQUIREMENTS: Stand and walk for up to 4 hours in length. Lift up to 15 pounds regularly and up to 50 pounds as needed when assisting with luggage. Spend extended lengths of time viewing a computer screen. Operate office equipment such as: computer, printer, multi-line phone, fax machine, filing cabinets, and others as needed. Stoop, push, twist, turn, upward reaching, stretch, crouch, sitting, grasping, climbing stairs, bend, squat and perform repetitive motions. Other duties may be assigned. QUALIFACTIONS: High school education and relevant training and experience preferred. Must possess computer skills (programs such as Microsoft Office, etc.) Strong verbal and written communication; must be able to speak, write and understand English. Scheduling flexibility to include days, nights, weekends and weekdays. Regular and dependable attendance is required. Attendance at scheduled meetings and training sessions is required. Understand and communicate the Scalzo Hospitality Core Values. Knowledge of applicable Federal, state and local health, safety, and legal regulations. Your Experience Matters and Makes a Difference! Our Core Values: Guest Service Focused • Consistency • Pride • Ownership

Front Desk Agent As a Front Desk Agent , you will be the first point of contact for guests, providing warm, professional service throughout their stay. Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns. Your friendly demeanor and attention to detail help create a welcoming and seamless guest experience. *$18.00/hour *FT or PT Availability Key Responsibilities You will be the friendly and attentive face of our hotel, ensuring guests receive a warm welcome and assistance throughout their stay. Your daily tasks will include checking guests in and out, answering inquiries, and providing information about hotel services and local attractions. You will report to the Front Office Manager or Front Office Supervisor. A career as a front desk agent can lead to opportunities in various roles within the hospitality industry, such as front office supervisor, front office manager, or even a management position in hotel operations. Education & Experience Hotel experience is always a plus! Applicants should have: A combination of education and experience. What You'll Need to Succeed Eligible to work in the United States Ability to read, write, and communicate effectively in English Ability to sit, stand, bend, kneel, and lift as required-with or without reasonable accommodations Availability to work a flexible schedule, including evenings, weekends, and holidays if needed A warm, professional demeanor that reflects HVMG's Culture of Excellence Why Our Associates Love HVMG Career growth opportunities across our nationwide portfolio Flexible scheduling Access up to 40% of your earned wages before payday with PayActive Paid Time Off (PTO) and Paid Holidays Full healthcare benefits: medical, dental, and vision 401(k) with guaranteed 4% match and no vesting period Exclusive hotel and food & beverage discounts About HVMG Our Be Excellent culture is more than just words on a website -- we live and breathe it. As one associate said in an anonymous survey, "This is the best management company I've ever worked for. They walk the talk from the corporate office to the field." We believe that the hotel business is one of the few industries in which successful career paths can start anywhere on the org chart. You control your destiny, and, if our executives are any indication, today's dishwasher can be tomorrow's Senior Vice President. The above job description is not an exhaustive list of all the duties and responsibilities of the position, nor should it be construed as a contract. HVMG is an equal opportunity employer. We will not discriminate against employees or applicants for employment on any basis prohibited by federal, state, or local laws. This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, and access to benefits and training.

Hotel Pet Solutions is a growing, multiple award-winning and pet companylooking for enthusiastic and energized candidates who enjoy working with both dogs and people to be a part of our strong team environment. We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Previous customer service experience is a plus and must be able to work flexible hours including weekends.We are looking for people who like to work in a strong team environment with good communication skills, some administrative experience, and a great attitude!We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Some of our front desk responsibilities include: making reservations, checking guests in and out of our different services (daycare, boarding, grooming), retail transactions, checking vaccinations, giving tours and other administrative duties. Scheduled hours will fluctuate based on our operating hours. Front Desk team members may also have the opportunity to cross-train in dog care. This position is very active and requires standing, walking, bending, stooping and cleaning. We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Prefer individuals that have worked in a consumer or service environment and have schedule flexibility including holidays. Pet/dog experience is a plus and individuals seeking a career in the veterinarian, pet and/or animal related industry is helpful. Visit ********************** to learn more about our services.

The St. James Hotel is an iconic, boutique hotel providing modern conveniences, yet steeped in rich history and Victorian charm. The Hotel offers luxurious amenities and culinary delights delivered by remarkable hospitality professionals. The targeted hiring range for this position is $13.85 - $17.98 per hour depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things and market demand. More information about the specific salary range and benefits for your location will be discussed during the hiring process. Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security. Job Description As the first impression of the St. James Hotel, we are seeking Guest Service Representatives to be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests, answer guest calls, make reservations, process the days room receipts, credit cards and process and complete the setup for the next day's business. Essential Duties: Anticipate and respond to guest needs and questions in a friendly and positive manner. Process check-ins and check-outs, verify billing, create reservations, answer phone inquiries, and process special requests. Drive sales and maximize revenue by up-selling rooms and amenities. Knowledge of hotel property, local attractions, and hotel outlets and services hours of operations. Monitor room availability, follow restrictions, and all booking policies and procedures. Work as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. Follow proper selling techniques and ensure strategies are utilized to maximize room revenues. Knowledgeable of hotel emergency procedures. Verify Room Cards and Balance Room Folio's. Responsible for processing of the Hotel's Day Closing activities and processes, Process and distribution of the Daily Report. Provide Security walk-through's along with locking and unlocking of the outside doors. Processing of Gift Cards and mailing out to guests as needed. Compiles records and reports. Qualifications One-year Hospitality certificate from college or technical school and three to six months related experience/training; or equivalent hospitality or customer service experience. A minimum of 1-2 years of hotel front desk experience. Experience with a Property Management System. Ability to work a flexible schedule including holidays and weekends; Ability to add, subtract, multiply and divide; Basic Microsoft Office Suite experience; Strong verbal and interpersonal skills; Work well both independently and as part of a team; Strong attention to detail; Commitment to exceptional guest service; Ability to maintain a positive, friendly and professional demeanor when handling all situations; Comfortable working in a fast-paced environment and possess strong multi-tasking abilities; Ability to work with little direct supervision; Ideally but not required, bi-lingual or multi-lingual. Additional Information The St. James Hotel is an Equal Opportunity Employer. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Individuals with disabilities needing assistance in completing an application may contact ********************************* or call ************. Please view Equal Employment Opportunity Posters provided by OFCCP at ************************************************************** All offers of employment are contingent on satisfactory results of a background check and drug screen. Red Wing Shoe Company, Inc. is a drug-free workplace. Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team! As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guestsduring the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues. QUALIFICATIONS: Previous customer service experience. Excellent computer and typing skills are required. Ability to communicate effectively with the public and other Team Members. Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.

Job DescriptionSalary: $17 per hour, plus tips Guest Service Representative Do you love dogs? Would it be a dream to hang out with them all day? If you answered YES, wed love to meet you. We are looking for aGuest Service Representativeto join our team. This is a critical role to our stores and is the first impression of our brand for our customers (human and dog!) This person must be comfortable around all types of dogs and be willing to learn about them and how to give them and their owners the best care and service. Responsibilities: Retail sales and product merchandising/organizations Coordinating and booking grooming appointments Supporting owners with the self-serve dog wash process Must Haves: Trustworthy Strong work ethic and works well independently Enjoys cleaning and working in a clean, safe environment Strong attention to detail Loves connecting with both humans and dogs Values the importance of strong customer service knows that every interaction can make someones day! To have an edge on the competition, apply here: ********************************************************************* Job Types: Full-time, Part-time Compensation:$17 Plus Tips Visit bubblypaws.com or our Instagram at @bubblypaws to learn more about us and see some of the dogs youd get to spend time with.

Full-time, Part-time Description SpringHill Suites by Marriott Minneapolis-St. Paul Airport/Mall of America is looking for a Front Desk Agent to join our team! This individual would need to have PM Availability on Thursday, Friday, Saturday and Sunday. The Front Desk Agent is the first person who greets and welcomes guests when they arrive at the hotel. They are responsible for processing all guest check-ins and check-outs, distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints, in addition to addressing guest service needs. Duties & Responsibilities: Greet and check-in guests in a friendly manner Assist in taking reservations, pre-registrations, and room blocking Assist large groups upon arrival Assist guests in finding dining, shopping, and other "hidden gems" nearby Be the first to handle and resolve guest issues Process payments according to procedure Upsell additional facilities and services Performs all check-out tasks Ensure all cash, checks, and credit card balances at the end of each shift Answer questions and address guest needs and requests Communicate internally with other departments when necessary to resolve a guest concern or request Additional tasks may be assigned at any given time Requirements Qualifications: High school Diploma or equivalent Credit Card handling experience preferred Hotel Front Desk experience preferred Experience with hotel reservations software preferred Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction Positive, upbeat demeanor Excellent written and verbal communication and organizational skills Team-oriented Ability to stand for 8 hours at a time Ability to lift 20 lbs. on occasion Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees About Us: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity, respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Salary Description $17.00 to $18.00 an hour

Hotel Pet Solutions is a growing, multiple award-winning and pet companylooking for enthusiastic and energized candidates who enjoy working with both dogs and people to be a part of our strong team environment. We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Previous customer service experience is a plus and must be able to work flexible hours including weekends.We are looking for people who like to work in a strong team environment with good communication skills, some administrative experience, and a great attitude!We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Some of our front desk responsibilities include: making reservations, checking guests in and out of our different services (daycare, boarding, grooming), retail transactions, checking vaccinations, giving tours and other administrative duties. Scheduled hours will fluctuate based on our operating hours. Front Desk team members may also have the opportunity to cross-train in dog care. This position is very active and requires standing, walking, bending, stooping and cleaning. We offer competitive compensation and training in addition to a fun work environment with great learning, growth and advancement opportunity. Prefer individuals that have worked in a consumer or service environment and have schedule flexibility including holidays. Pet/dog experience is a plus and individuals seeking a career in the veterinarian, pet and/or animal related industry is helpful. Visit ********************** to learn more about our services.