How to hire a housing case manager

How to hire a housing case manager, step by step

Here's a step-by-step housing case manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a housing case manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new housing case manager
• Step 8: Go through the hiring process checklist

What does a housing case manager do?

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1. Identify your hiring needs

   Before you start hiring a housing case manager, identify what type of worker you actually need. Certain positions might call for a full-time employee, while others can be done by a part-time worker or contractor.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A housing case manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, housing case managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   Here's a comparison of housing case manager salaries for various roles:

   Type of Housing Case Manager	Description	Hourly rate
   Housing Case Manager	Social and human service assistants provide client services, including support for families, in a wide variety of fields, such as psychology, rehabilitation, and social work. They assist other workers, such as social workers, and they help clients find benefits or community services.	$14-22
   Social Service Coordinator	A social service coordinator is responsible for assisting the essential needs of the citizens within a community by providing them financial assistance, employment services, and social provisions through coordinating with various organizations and social institutions. Social service coordinators conduct counseling to assess social needs and processing referral services for particular purposes... Show more	$15-24
   Case Management Coordinator	The duties of a case management coordinator depend on one's place or industry of employment. Their responsibilities primarily revolve around maintaining and organizing records of cases and transactions, processing documentation, organizing data, and reviewing cases using a particular software to identify any errors or inconsistencies... Show more	$15-31

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Social Work
   • Crisis Intervention
   • Management Services
   • Supportive Services
   • Mental Illness
   • HMIS
   • Direct Services
   • Financial Assistance
   • Mental Health
   • Supportive Housing
   • Community Services
   • Rehabilitation
   • Housing Assistance
   • Intake Assessments

   Check all skills

   Responsibilities:

   • Manage IEP caseload along with ensuring that educational and relate services are provide for all students.
   • Manage the care of patients with tuberculosis (TB) during their hospitalization and their discharge follow-up care.
   • Assist clients with ADL's and IADL's.
   • Maintain client relate data tracking system, including case notes and service notes in HMIS entries.
   • Monitor and assist clients in ADL (activities for daily living), and instruct them in stress reduction techniques.
   • Establish a therapeutic relationship with patients.

   More housing case manager duties

3. Make a budget

   Including a salary range in your housing case manager job description is a great way to entice the best and brightest candidates. A housing case manager salary can vary based on several factors:

   • Location. For example, housing case managers' average salary in alabama is 32% less than in wisconsin.
   • Seniority. Entry-level housing case managers earn 33% less than senior-level housing case managers.
   • Certifications. A housing case manager with a few certifications under their belt will likely demand a higher salary.
   • Company. Working for a prestigious company or an exciting start-up can make a huge difference in a housing case manager's salary.

   Average housing case manager salary

   $38,514yearly

   $18.52 hourly rate

   ---

   Entry-level housing case manager salary

   $31,000 yearly salary

   Updated January 22, 2026

   Average housing case manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$45,774	$22
   2	District of Columbia	$43,319	$21
   3	Texas	$43,056	$21
   4	Washington	$42,888	$21
   5	Oregon	$42,768	$21
   6	Minnesota	$41,570	$20
   7	Illinois	$41,219	$20
   8	Colorado	$41,020	$20
   9	Maine	$40,420	$19
   10	New York	$40,188	$19
   11	New Jersey	$39,410	$19
   12	Massachusetts	$38,251	$18
   13	Ohio	$37,961	$18
   14	Virginia	$37,534	$18
   15	Pennsylvania	$37,079	$18
   16	Kansas	$36,038	$17
   17	Utah	$35,600	$17
   18	Florida	$34,643	$17
   19	Arizona	$33,814	$16

   Average housing case manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	The University of Chicago	$44,505	$21.40	6
   2	TASC	$44,175	$21.24	10
   3	Outside In	$43,568	$20.95	5
   4	Family & Children's Agency	$43,156	$20.75	9
   5	Wisconsin Community Services	$43,154	$20.75	1
   6	Telecare	$42,624	$20.49	104
   7	Care New England Health System	$42,532	$20.45	70
   8	Swedish Hospital	$42,364	$20.37
   9	Samaritas	$41,961	$20.17	37
   10	The Philadelphia Coalition	$41,934	$20.16	28
   11	Hutchinson Regional Medical Center	$41,774	$20.08	4
   12	Open Arms	$41,189	$19.80	1
   13	DESC	$41,165	$19.79	11
   14	Community Care Alliance	$41,078	$19.75	17
   15	SafeHaven of Tarrant County	$41,075	$19.75	5
   16	Guest House of Milwaukee	$41,067	$19.74
   17	Central City Concern	$40,934	$19.68	7
   18	UMOM New Day Centers	$40,808	$19.62
   19	The Road Home	$40,776	$19.60	10
   20	Goodwill Industries of New Mexico	$40,745	$19.59	4

4. Writing a housing case manager job description

   A good housing case manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a housing case manager job description:

   Housing case manager job description example

   Supported Housing Program provides housing for chronically homeless single adults who are eligible for SSI or SSD, and suffer from Serious and Persistent Mental Illness (SPMI) or are diagnosed as Mentally Ill and Chemically Addicted (MICA). It also provides housing for SPMI individuals who reside in OMH psychiatric centers, Article 28 inpatient hospitals, residential treatment programs and adult homes as well as housing for individuals who are SPMI and have been residents of either OMH Psychiatric Centers or OMH operated residential programs for one year or longer.
   In this position, the ideal candidate will:
   
   Engage the recipients and create a shared Housing Health and Recovery Plan that will reflect the principles of person-centered, strength-based recovery, with the ultimate goal of self-sufficiency.
   Provide outreach and assistance securing apartments in the recipient's desired community.
   Provide services that will touch all of the life domain areas including employment, finance, permanent relationships, medical needs, health, legal concerns, family, education, transportation, safety, culture, spirituality, and social.
   Partner with recipients as they integrate into the community of their choice and support them to make informed choices of the available supports, services, and recreational opportunities.
   Assist with a plan for discharge when the recipient is ready to transition out of Supported Housing. Anticipate supports and services needed to highly support the transition and ensure implementation of all linkages to facilitate success.
   Serves as a model, guide and bridge towards highest level of independent community living.
   Skills: engagement, assessment, crisis intervention, linking, community integration
   Comply with necessary paperwork regulations
   Comply with regulations set by employer, as well as NYS OMH
   Work closely with community providers on facilitating a smooth transition for all referrals into the Supported Housing Program.
   Share responsibility for off-hours and emergency situation
   
   Qualifications:
   
   2 years of experience working in case management or mental health services and/or equivalent experience
   
   Excellent interpersonal and engagement skills
   Good organizational skills
   
   Education:
   
   Bachelor's Degree in Health and Human Services or related field OR
   A Credentialed Alcoholism and Substance Abuse Counselor/ CASAC
   
   ALL POSITIONS ARE SUBJECT TO A CRIMINAL BACKGROUND, FINGERPRINTING AND MOTOR VEHICLE REPORT CHECK.
   
   Access: Supports For Living is an EEO employer-EEO, AAE, M/F/D/V
   
   IND2022

   Copy this example

   

5. Post your job

   To find the right housing case manager for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with housing case managers they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit housing case managers who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your housing case manager job on Zippia to find and recruit housing case manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Recruiting housing case managers requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   You should also ask about candidates' unique skills and talents to see if they match the ideal candidate profile you developed earlier. Candidates good enough for the next step can complete the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new housing case manager

   Once you've selected the best housing case manager candidate for the job, it's time to write an offer letter. In addition to salary, this letter should include details about the benefits and perks you offer the candidate. Ensuring that your offer is competitive is essential, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and you should be open to discussion. After you reach an agreement, the final step is formalizing the agreement with a contract.

   It's also important to follow up with applicants who do not get the job with an email letting them know that the position is filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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