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What does an implementation coordinator do?

Updated January 8, 2025
7 min read

In a company setting, an implementation coordinator is primarily in charge of spearheading the efforts in implementing new information technology (IT) systems and networks, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around working with analysts and engineers to devise strategies in identifying and meeting a company's IT needs. They are in charge of delegating tasks within IT teams, disseminating necessary information to various departments, developing instructional materials for employees to be familiar with new systems, and providing technical support as needed.

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Implementation coordinator responsibilities

Here are examples of responsibilities from real implementation coordinator resumes:

  • Manage DB2 and program relation to the new requirement.
  • Plan and manage the implementation of various company EMR software products for new customers while coordinating with sales team.
  • Manage phased adoption of EHR for independent ambulatory practices.
  • Utilize multiple enterprise software applications and SharePoint to manage project tasks.
  • Manage concurrent projects including server base installation and SaaS implementation of solution.
  • Leverage industry experience, negotiation skills and communication competency to engage stakeholders to accomplish a trading system upgrade and database conversion.
  • Coordinate and implement an EDI ANSI X.12 to Edifact D.97 Conversion project.
  • Input SKUs into GXS Catalogue.
  • Develop and execute Unix shell scripts.
  • Code and develop in RPG and CLP languages.
  • Programme scripts to interface EDI translator with AS2 software.
  • Assist with CAC and LOA renewals for current contracts.
  • Work closely with MBHP and Medicaid to solve unpaid claims.
  • Track all personnel deploy to all COCOMs and those return CONUS.
  • Point of contact for maintaining workbooks and updating SharePoint with site status.

Implementation coordinator skills and personality traits

We calculated that 15% of Implementation Coordinators are proficient in Project Management, Customer Service, and Client Facing. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.

We break down the percentage of Implementation Coordinators that have these skills listed on their resume here:

  • Project Management, 15%

    Implemented new customer businesses which included facilitating kick off meetings, systems/account conversions, project management and client reporting requirements.

  • Customer Service, 15%

    Received Worldwide Facilities Group Recognition Award for Customer Service for exemplifying the award criteria through my accomplishments & contributions.

  • Client Facing, 13%

    Plan and facilitate Gap Analysis/Requirement gathering workshops on existing client processes and solution to be implemented for large client facing engagements.

  • Implementation Plan, 11%

    Executed implementation planning and provided consultation related to customer business processes.

  • Implementation Process, 11%

    Participate in finalist sales presentation with Sales Team to effectively convey strengths of our implementation process and commitment.

  • Customer Satisfaction, 3%

    Resolved customer complaints and handled escalations regarding product experience, services expectations and overall customer satisfaction.

Common skills that an implementation coordinator uses to do their job include "project management," "customer service," and "client facing." You can find details on the most important implementation coordinator responsibilities below.

Customer-service skills. One of the key soft skills for an implementation coordinator to have is customer-service skills. You can see how this relates to what implementation coordinators do because "computer support specialists must be patient and sympathetic." Additionally, an implementation coordinator resume shows how implementation coordinators use customer-service skills: "assist customers in conversion with ach client and ach manager product. "

Listening skills. Another soft skill that's essential for fulfilling implementation coordinator duties is listening skills. The role rewards competence in this skill because "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." According to an implementation coordinator resume, here's how implementation coordinators can utilize listening skills in their job responsibilities: "communicated first hand with new and existing clients to obtain company needs and maintained high level of customer service satisfaction. "

Speaking skills. implementation coordinators are also known for speaking skills, which are critical to their duties. You can see how this skill relates to implementation coordinator responsibilities, because "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." An implementation coordinator resume example shows how speaking skills is used in the workplace: "performed webinar meetings with all u.s and internationally-based customers, presented implementation project plan outline and milestones. "

Writing skills. For certain implementation coordinator responsibilities to be completed, the job requires competence in "writing skills." The day-to-day duties of an implementation coordinator rely on this skill, as "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." For example, this snippet was taken directly from a resume about how this skill applies to what implementation coordinators do: "conducted internal training sessions on writing test scripts. "

Problem-solving skills. Another common skill required for implementation coordinator responsibilities is "problem-solving skills." This skill comes up in the duties of implementation coordinators all the time, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." An excerpt from a real implementation coordinator resume shows how this skill is central to what an implementation coordinator does: "assisted customer service and product/vendor teams with complex implementation scenarios/technical escalations and strategized solutions based on customer needs. "

All implementation coordinator skills

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Compare different implementation coordinators

Implementation coordinator vs. Technical assistant

A technical assistant is responsible for supporting business operations by doing administrative and technical tasks under a direct supervisor or tenured staff. Duties of a technical assistant include creating meeting reports, scheduling events, responding to clients' inquiries through email and phone calls, monitoring office inventories, basic troubleshooting on defective equipment, providing recommendations on product development, and analyzing operations processes. Technical assistants require strong time-management and multi-tasking skills to perform tasks in a fast-paced environment and high-level operations.

The annual salary of technical assistants is $37,640 lower than the average salary of implementation coordinators.Even though implementation coordinators and technical assistants are distinct careers, a few of the skills required for both jobs are similar. For example, both careers require customer service, data collection, and sharepoint in the day-to-day roles and responsibilities.

There are some key differences in the responsibilities of each position. For example, implementation coordinator responsibilities require skills like "project management," "client facing," "implementation plan," and "implementation process." Meanwhile a typical technical assistant has skills in areas such as "patients," "patient care," "technical assistance," and "lab equipment." This difference in skills reveals the differences in what each career does.

Technical assistants earn the highest salaries when working in the insurance industry, with an average yearly salary of $36,918. On the other hand, implementation coordinators are paid more in the technology industry with an average salary of $78,014.The education levels that technical assistants earn slightly differ from implementation coordinators. In particular, technical assistants are 5.2% less likely to graduate with a Master's Degree than an implementation coordinator. Additionally, they're 0.4% more likely to earn a Doctoral Degree.

Implementation coordinator vs. Specialist

Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.

A career as a specialist brings a lower average salary when compared to the average annual salary of an implementation coordinator. In fact, specialists salary is $13,786 lower than the salary of implementation coordinators per year.A few skills overlap for implementation coordinators and specialists. Resumes from both professions show that the duties of each career rely on skills like "customer service," "end implementation," and "windows. "

While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that implementation coordinator responsibilities requires skills like "project management," "client facing," "implementation plan," and "implementation process." But a specialist might use other skills in their typical duties, such as, "patients," "work ethic," "patient care," and "exceptional client."

Average education levels between the two professions vary. Specialists tend to reach similar levels of education than implementation coordinators. In fact, they're 4.1% less likely to graduate with a Master's Degree and 0.4% more likely to earn a Doctoral Degree.

Implementation coordinator vs. Trainee

Trainees' general responsibility is to familiarize themselves with the best practices and processes of their chosen careers. Some of the trainee's duties include shadowing with a tenured employee to understand various tasks, taking practical examinations to test knowledge extent, maintaining the eagerness to learn and a positive working attitude, assisting with customer inquiries, escalating concerns, and maintaining record progress. A trainee should be a team player, a fast learner, and the ability to handle constructive criticisms for improvement.

An average trainee eans a lower salary compared to the average salary of implementation coordinators. The difference in salaries amounts to trainees earning a $32,614 lower average salary than implementation coordinators.

The required skills of the two careers differ considerably. For example, implementation coordinators are more likely to have skills like "project management," "client facing," "implementation plan," and "implementation process." But a trainee is more likely to have skills like "cdl," "training programs," "work ethic," and "strong work ethic."

Trainees make a very good living in the finance industry with an average annual salary of $41,186. On the other hand, implementation coordinators are paid the highest salary in the technology industry, with average annual pay of $78,014.When it comes to education, trainees tend to earn similar degree levels compared to implementation coordinators. In fact, they're 1.7% more likely to earn a Master's Degree, and 1.2% more likely to graduate with a Doctoral Degree.

Implementation coordinator vs. Technical support technician

Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.

Technical support technicians tend to earn a lower pay than implementation coordinators by an average of $31,589 per year.According to resumes from implementation coordinators and technical support technicians, some of the skills necessary to complete the responsibilities of each role are similar. These skills include "customer service," "technical support," and "sql. "While some skills are required in each professionacirc;euro;trade;s responsibilities, there are some differences to note. "project management," "client facing," "implementation plan," and "implementation process" are skills that commonly show up on implementation coordinator resumes. On the other hand, technical support technicians use skills like patients, mac, os, and desktop support on their resumes.In general, technical support technicians earn the most working in the finance industry, with an average salary of $52,365. The highest-paying industry for an implementation coordinator is the technology industry.technical support technicians reach lower levels of education compared to implementation coordinators, in general. The difference is that they're 7.7% more likely to earn a Master's Degree, and 0.0% more likely to graduate with a Doctoral Degree.

Types of implementation coordinator

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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