What does an infrastructure service manager do?
An important objective of every organization is to minimize downtime and thus improve business productivity. An infrastructure services manager has the responsibility of making this happen. They administer and manage data, information, and technology in a most proactive way. Their role includes networking, cloud-based services, data management and storage, and supervising staff in various IT-related roles. In general, they handle anything from power to service infrastructure to the handoff to internet service providers.
Infrastructure service manager responsibilities
Here are examples of responsibilities from real infrastructure service manager resumes:
- Manage multiple vendor relationships, including contract negotiations, finance oversight, technology and operation requirements and ongoing service level agreements.
- Coordinate all problems, incident and change management initiatives using ITIL best practices.
- Balance via redundant Citrix NetScalers.
- Champion ITIL framework adoption initiative for internal company processes and organization.
- Develop highly scalable, flexible and resilient cloud architectures providing solutions base on business unit needs.
- Manage multiple vendor relationships, including contract negotiations, finance oversight, technology and operation requirements and ongoing service level agreements.
- Earn CIO approval and capital appropriation to implement technology consolidation strategy.
- Manage technical operations staff responsible for supporting a global ERP application host by outside vendor.
Infrastructure service manager skills and personality traits
We calculated that 11% of Infrastructure Service Managers are proficient in Metrics, Project Management, and Service Delivery. They’re also known for soft skills such as Analytical skills, Business skills, and Communication skills.
We break down the percentage of Infrastructure Service Managers that have these skills listed on their resume here:
- Metrics, 11%
Conceived and led Tier 0 automation and metrics to add business intelligence to all aspects of infrastructure services.
- Project Management, 10%
Received Corporate Partnership Award for outstanding project management
- Service Delivery, 9%
Worked on Service Delivery, Customer Relation, New business Proposals, Handling escalations and as a Site Lead.
- Infrastructure Services, 8%
Established service level agreements (SLA's) to manage and support expectations and operational performance of the Infrastructure Services teams.
- Cloud, 5%
Deployed new ITIL service desk application (Cloud Control Desk), utilizing Agile development methodology.
- Provisioning, 4%
Assisted in development & integration of SM processes in areas of Service Assurance, Service Provisioning and Customer Care.
Common skills that an infrastructure service manager uses to do their job include "metrics," "project management," and "service delivery." You can find details on the most important infrastructure service manager responsibilities below.
Analytical skills. To carry out their duties, the most important skill for an infrastructure service manager to have is analytical skills. Their role and responsibilities require that "it managers must analyze problems and consider and select the best ways to solve them." Infrastructure service managers often use analytical skills in their day-to-day job, as shown by this real resume: "developed a fast cloning strategy for databases and applications using emc recover point and srdf technologies. "
Business skills. Another essential skill to perform infrastructure service manager duties is business skills. Infrastructure service managers responsibilities require that "it managers must develop and implement strategic plans to reach the goals of their organizations." Infrastructure service managers also use business skills in their role according to a real resume snippet: "led business-critical information security initiatives involving encryption of customer data to ensure compliance with federal laws. "
Communication skills. This is an important skill for infrastructure service managers to perform their duties. For an example of how infrastructure service manager responsibilities depend on this skill, consider that "it managers must explain their work to top executives and give clear instructions to their subordinates." This excerpt from a resume also shows how vital it is to everyday roles and responsibilities of an infrastructure service manager: "directed team to restructure of lan and network environments that increased the internal network/server communication speeds by a factor of 40. ".
Leadership skills. A big part of what infrastructure service managers do relies on "leadership skills." You can see how essential it is to infrastructure service manager responsibilities because "it managers must lead and motivate it teams or departments so that workers are efficient and effective." Here's an example of how this skill is used from a resume that represents typical infrastructure service manager tasks: "project management, leadership, planning and execution of all corporate infrastructure related projects. "
Organizational skills. A commonly-found skill in infrastructure service manager job descriptions, "organizational skills" is essential to what infrastructure service managers do. Infrastructure service manager responsibilities rely on this skill because "some it managers must coordinate the work of several different it departments to make the organization run efficiently." You can also see how infrastructure service manager duties rely on organizational skills in this resume example: "participated in incident management process and its evolution at the organizational level. "
The three companies that hire the most infrastructure service managers are:
- Ernst & Young67 infrastructure service managers jobs
- C&K Industrial Services7 infrastructure service managers jobs
- L3Harris3 infrastructure service managers jobs
Compare different infrastructure service managers
Infrastructure service manager vs. Vice president of information technology
A Vice President Of Information Technology supervises an organization's technology initiatives, IT changes, and updates to all projects. They also identify and propose new information technologies and systems to improve business processes and decision-making.
While similarities exist, there are also some differences between infrastructure service managers and vice president of information technology. For instance, infrastructure service manager responsibilities require skills such as "metrics," "infrastructure services," "provisioning," and "cycle management." Whereas a vice president of information technology is skilled in "architecture," "customer service," "risk management," and "strategic direction." This is part of what separates the two careers.
Vice president of information technologies tend to make the most money working in the automotive industry, where they earn an average salary of $162,421. In contrast, infrastructure service managers make the biggest average salary, $132,169, in the retail industry.vice president of information technologies tend to reach similar levels of education than infrastructure service managers. In fact, vice president of information technologies are 0.8% more likely to graduate with a Master's Degree and 0.2% more likely to have a Doctoral Degree.Infrastructure service manager vs. Information technology director
An information technology (IT) Director is an individual responsible for the management, strategy, and execution of an organization's IT infrastructure. He/She supervises a team of workers while working with the organization's management and external vendors and advisors. Aside from managing workers, an IT director should possess problem-solving skills and an aptitude for organizational thinking. An IT director must also identify new market opportunities and should lead an effort to improve the organization's IT process.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that infrastructure service manager responsibilities requires skills like "metrics," "service delivery," "infrastructure services," and "provisioning." But an information technology director might use other skills in their typical duties, such as, "customer service," "crm," "sql server," and "software development."
Information technology directors earn a higher average salary than infrastructure service managers. But information technology directors earn the highest pay in the technology industry, with an average salary of $145,076. Additionally, infrastructure service managers earn the highest salaries in the retail with average pay of $132,169 annually.In general, information technology directors achieve similar levels of education than infrastructure service managers. They're 2.1% less likely to obtain a Master's Degree while being 0.2% more likely to earn a Doctoral Degree.Infrastructure service manager vs. Information technology operations manager
An Information Technology Operations Manager is responsible for the smooth running of the computer systems. They ensure the operation of computer systems in accordance with specifications, costs, and timelines.
The required skills of the two careers differ considerably. For example, infrastructure service managers are more likely to have skills like "metrics," "infrastructure services," "provisioning," and "cycle management." But a information technology operations manager is more likely to have skills like "customer service," "slas," "technical support," and "customer satisfaction."
Information technology operations managers earn the highest salary when working in the finance industry, where they receive an average salary of $131,479. Comparatively, infrastructure service managers have the highest earning potential in the retail industry, with an average salary of $132,169.When it comes to education, information technology operations managers tend to earn similar degree levels compared to infrastructure service managers. In fact, they're 3.5% less likely to earn a Master's Degree, and 0.2% less likely to graduate with a Doctoral Degree.Infrastructure service manager vs. Vending manager
A vending manager is in charge of overseeing and managing vending machine operations, ensuring efficiency and smooth workflow. Their responsibilities typically revolve around devising strategies to identify potential business areas, collecting cash from machines, liaising with clients, delegating tasks, and coordinating refilling and repair procedures. They must also produce progress and revenue reports, implement solutions, and resolve issues promptly. Furthermore, as a manager, it is essential to lead and encourage the team to reach goals, all while implementing the company's policies and regulations.
Even though a few skill sets overlap between infrastructure service managers and vending managers, there are some differences that are important to note. For one, an infrastructure service manager might have more use for skills like "metrics," "service delivery," "infrastructure services," and "cloud." Meanwhile, some responsibilities of vending managers require skills like "vendor management," "strong analytical," "vendor performance," and "customer service. "
In general, vending managers earn the most working in the technology industry, with an average salary of $118,371. The highest-paying industry for an infrastructure service manager is the retail industry.vending managers reach lower levels of education compared to infrastructure service managers, in general. The difference is that they're 5.5% more likely to earn a Master's Degree, and 0.1% more likely to graduate with a Doctoral Degree.Types of infrastructure service manager
Updated January 8, 2025
