How to hire an infrastructure technician

How to hire an infrastructure technician, step by step

Here's a step-by-step infrastructure technician hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write an infrastructure technician job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new infrastructure technician
• Step 8: Go through the hiring process checklist

What does an infrastructure technician do?

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1. Identify your hiring needs

   The infrastructure technician hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   An infrastructure technician's background is also an important factor in determining whether they'll be a good fit for the position. For example, infrastructure technicians from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents infrastructure technician salaries for various positions.

   Type of Infrastructure Technician	Description	Hourly rate
   Infrastructure Technician	Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization... Show more	$29-71
   Technician Support Tier	A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs... Show more	$18-37
   Network Support Technician	A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed... Show more	$18-29

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Troubleshoot
   • Structured Cabling
   • Technical Support
   • PC
   • Switches
   • Linux
   • OS
   • Customer Service
   • Radio Frequency
   • Customer Satisfaction
   • Network Infrastructure
   • Java
   • VMware
   • HVAC

   Check all skills

   Responsibilities:

   • Manage firewalls, endpoint encryption and other communications and systems security devices for large scale networks across distinct complicate infrastructure.
   • Provide SQL, IIS, and ODBC configurations.
   • Administer and monitor VPN, provide support and troubleshooting.
   • Support remote users needs via Cisco VPN and Webex.
   • Perform hardware upgrades, OS patching and server resource management.
   • Well adept with Cisco VoIP and how network connects to PABX infrastructure.

   More infrastructure technician duties

3. Make a budget

   Including a salary range in the infrastructure technician job description is a good way to get more applicants. An infrastructure technician salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for an infrastructure technician in Nebraska may be lower than in New Jersey, and an entry-level engineer typically earns less than a senior-level infrastructure technician. Additionally, an infrastructure technician with lots of experience in the field may command a higher salary as a result.

   Average infrastructure technician salary

   $96,543yearly

   $46.41 hourly rate

   ---

   Entry-level infrastructure technician salary

   $62,000 yearly salary

   Updated December 16, 2025

   Average infrastructure technician salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$118,531	$57
   2	New Jersey	$117,371	$56
   3	Delaware	$116,123	$56
   4	District of Columbia	$113,921	$55
   5	Ohio	$105,881	$51
   6	New York	$103,870	$50
   7	Connecticut	$98,121	$47
   8	Texas	$93,921	$45
   9	Illinois	$93,037	$45
   10	Maine	$91,880	$44
   11	Wisconsin	$84,155	$40
   12	Louisiana	$81,280	$39
   13	Washington	$80,262	$39
   14	South Carolina	$78,696	$38
   15	Indiana	$77,353	$37
   16	Tennessee	$77,165	$37
   17	Kansas	$76,438	$37
   18	North Carolina	$74,635	$36
   19	Arizona	$72,670	$35
   20	Oregon	$68,917	$33

   Average infrastructure technician salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Yelp	$152,031	$73.09
   2	Bridgewater Associates	$143,190	$68.84
   3	Microsoft	$138,688	$66.68	68
   4	Citi	$134,146	$64.49	11
   5	Barclays	$127,043	$61.08
   6	TikTok	$123,562	$59.40	12
   7	TradingScreen	$118,197	$56.83
   8	Insight Enterprises	$117,008	$56.25	5
   9	Texas Capital Bank	$110,403	$53.08	2
   10	TD Bank	$110,375	$53.06	1
   11	Bank of America	$106,204	$51.06	5
   12	Sentar	$103,478	$49.75	8
   13	Saint-Gobain	$101,038	$48.58
   14	Equitable Holdings	$98,343	$47.28
   15	Black Box	$97,975	$47.10	23
   16	TSM	$97,671	$46.96
   17	Freeport-McMoRan	$95,590	$45.96	22
   18	Ian	$95,267	$45.80
   19	Mill Creek Residential	$94,930	$45.64
   20	Atlantic Companies Holding Corporation	$94,930	$45.64	4

4. Writing an infrastructure technician job description

   An infrastructure technician job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of an infrastructure technician job description:

   Infrastructure technician job description example

   Welcome to Mill Creek! We're glad you're here! At Mill Creek Residential, we believe that every associate is imperative to the success of our organization. We believe in embracing our core values and in the power of People, Places and Relationships.
   
   We are looking for a self-motivated Infrastructure Support Technician with a solid technical background supporting Windows machines and Apple devices. A problem-solving attitude with an ability to achieve specific goals are essential skills to perform well in this position. The Infrastructure Support Technician will support the Service Desk team's delivery of services to end users, provide white-glove support to C-Level executives and take ownership of Inventory, Patching, and Knowledge base management
   Essential Functions/Responsibilities
   First point of contact for all information technology issues by responding via phone call, chat, email, Service-Now ticketing system and in person at local office.Assist end users using remote tools by responding, recording, and resolving issues Support Windows 10, Microsoft Office products (Outlook, Word, Excel, PowerPoint), network connectivity, printing, VPN connectivity, office telephone and voicemail usage, and Mobile Device ManagementProvides technical support for meetings that include audio/video conferencing Diagnoses and resolves client workstation and mobile device hardware and software issues Reviews requests and follows up with customers on missing information or incomplete orders Manages hardware drivers, endpoint software deployments, software updates/patches and golden image Manages and monitor levels of hardware (laptops & peripherals) in stock to be used for loaners, making sure adequate stock is available to deploy Desktop Knowledge Base Owner and Contributor, ensuring that all desktop support processes are thoroughly documented and reviewed quarterly
   
   Education and/or Experience
   Strong analytical aptitude, critical thinking, and problem-solving skills in a technical environment Must be flexible for occasional extended hours and/or shift work2+ years previous experience in a Desktop Technician Support environment Must have excellent customer service, telephone, listening and communication skills Must have excellent documentation and writing skills Demonstrated experience in applying knowledge/skills in a customer support environment Multi-task across several ongoing tasks of varying priorities as required Proficiency with Windows 10Proficiency with Office products (Outlook, Word, Excel, PowerPoint, OneDrive, OneNote) Proficiency with Microsoft TeamsBasic understanding of Apple MacOS and iOS devices Proficiency with softphone systems (RingCentral preferred) Proficiency with VPN SoftwarePossesses CompTIA A+ certification, equivalent or better
   
   Skills/Specialized Knowledge
   Active Directory user and group management Remote support tool Using ServiceNow to manage tickets RingCentral or other phone platform Office365 User, License, Mailbox administration VPN SupportWorking knowledge of basic (layer 1 & 2) networking concepts and common protocols such as DHCP and DNSKaseya experience is a plus
   
   About the Benefits of joining the Mill Creek Team
   Competitive compensation Comprehensive medical, dental and vision Employer sponsored short and long term disability, Life and ADD insurance 401k with employer matching Paid time off benefits: Vacation, Sick, Holidays
   
   Mill Creek is an Equal Opportunity Employer
   Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart and together!

   Copy this example

   

5. Post your job

   There are various strategies that you can use to find the right infrastructure technician for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your infrastructure technician job on Zippia to find and recruit infrastructure technician candidates who meet your exact specifications.
   • Use field-specific websites such as dice, engineering.com, stack overflow, it job pro.
   • Post a job on free websites.

6. Interview candidates

   Recruiting infrastructure technicians requires you to bring your A-game to the interview process. The first interview should introduce the company and the role to the candidate as much as they present their background experience and reasons for applying for the job. During later interviews, you can go into more detail about the technical details of the job and ask behavioral questions to gauge how they'd fit into your current company culture.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   Sometimes, it's not enough to interview infrastructure technician candidates, so you can ask them to do a test project. If you are not a technical person and don't know what a test project should be, you can use these websites:

   • TestDome
   • CodeSignal
   • Testlify
   • BarRaiser
   • Coderbyte

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new infrastructure technician

   Once you've decided on a perfect infrastructure technician candidate, it's time to write an offer letter. In addition to salary, it should include benefits and perks available to the employee. Qualified candidates may be considered for other positions, so make sure your offer is competitive. Candidates may wish to negotiate. Once you've settled on the details, formalize your agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   Once that's done, you can draft an onboarding schedule for the new infrastructure technician. Human Resources should complete Employee Action Forms and ensure that onboarding paperwork is completed, including I-9s, benefits enrollment, federal and state tax forms, etc. They should also ensure that new employee files are created for internal recordkeeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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How much does it cost to hire an infrastructure technician?