What does an integration technician do?
In the computer industry, and integration technician is typically in charge of installing and maintaining systems. Although their duties vary in their place of employment, it usually includes generating codes, devising integration plans, creating test structures, gathering and analyzing data, producing progress reports, and developing strategies to optimize operations. There are also instances where they provide technical support to employees or clients. Furthermore, as an integration technician, it is essential to maintain an active communication line with team members, coordinating for a smooth and efficient workflow.
Integration technician responsibilities
Here are examples of responsibilities from real integration technician resumes:
- Create and manage scripts using SQL.
- Create and manage databases with SQL.
- Manage and maintain the engineering lab; debugged/repair production servers and desktop computers
- Adjust minor script issues (java and python) and provide feedback through data logs.
- Maintain database testing, scripting and revisions of software products utilizing different operating systems.
- Used linux, ksh, sh, bash, perl.
- Maintain capital projects and DBM & QA.
- Test and troubleshoot drawers for RF simulation systems.
- Ship and receive parts and supplies for DOD contract.
- Provide end-user support to all employees throughout the center.
- Receive extensive training on the Java programming language and its applications.
- Perform assembly and test operations in clean room and ESD sensitive environments.
- Install cabling peripherals including racks, patch panels, hubs and routers.
- Resolve password, VPN, network, and general office application issues.
- Facilitate backups, FTP transfers, billing processes, and user account management.
Integration technician skills and personality traits
We calculated that 13% of Integration Technicians are proficient in Dexterity, Hand Tools, and Calipers. They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills.
We break down the percentage of Integration Technicians that have these skills listed on their resume here:
- Dexterity, 13%
Installed plastic coverings around the metal chassis and LCD touch screens by using hand dexterity.
- Hand Tools, 10%
Used precision measuring instruments, power tools, rivets, bolts, clamps, pins, hand tools and other fasteners.
- Calipers, 9%
Use of mechanical tools and precision calibrated tools - torque wrenches, micrometers and calipers.
- Quality Standards, 5%
Experience as an installation and commissioning technician, know and understand quality standards and installation procedures.
- Engineering Drawings, 5%
Construct vehicle to exact specifications indicated on engineering drawings.
- PC, 4%
Resolved hardware and software problems on various computer platforms, including PC client/server, mid-range, and mainframe processors.
Most integration technicians use their skills in "dexterity," "hand tools," and "calipers" to do their jobs. You can find more detail on essential integration technician responsibilities here:
Customer-service skills. The most essential soft skill for an integration technician to carry out their responsibilities is customer-service skills. This skill is important for the role because "computer support specialists must be patient and sympathetic." Additionally, an integration technician resume shows how their duties depend on customer-service skills: "performed various system modifications due to technical updates and/or customer requests including final operational testing and assurance they meet quality standards"
Listening skills. Another essential skill to perform integration technician duties is listening skills. Integration technicians responsibilities require that "support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation." Integration technicians also use listening skills in their role according to a real resume snippet: "communicated effectively with and trained end-users of various experience levels. "
Speaking skills. Another skill that relates to the job responsibilities of integration technicians is speaking skills. This skill is critical to many everyday integration technician duties, as "support workers must describe the solutions to computer problems in a way that a nontechnical person can understand." This example from a resume shows how this skill is used: "assembled hardware and software as requested by vendors addressed any technical issues worked independently as well as with other workers"
Writing skills. integration technician responsibilities often require "writing skills." The duties that rely on this skill are shown by the fact that "strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as for real-time web chat interactions." This resume example shows what integration technicians do with writing skills on a typical day: "contract technical writing assignments reality online * wrote and edited an html help system for a new financial services product. "
Problem-solving skills. Another common skill required for integration technician responsibilities is "problem-solving skills." This skill comes up in the duties of integration technicians all the time, as "support workers must identify both simple and complex computer problems, analyze them, and solve them." An excerpt from a real integration technician resume shows how this skill is central to what an integration technician does: "research new and emerging technologies, software and hardware solutions, and their potential impact on teaching and learning. "
The three companies that hire the most integration technicians are:
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Compare different integration technicians
Integration technician vs. Technician support tier
A technician support tier focuses on providing technical support to clients or employees within a company. Typically working in a team setting, a technician support tier addresses technical problems and troubleshoots to identify the root of the issues and perform necessary corrective measures or repairs. Their responsibilities also revolve around responding to inquiries, answering calls and correspondence, conducting regular maintenance of systems and networks, maintaining records of all transactions, and supporting software and networks. Furthermore, it is essential to coordinate with all team members while adhering to the company's policies and regulations.
These skill sets are where the common ground ends though. The responsibilities of an integration technician are more likely to require skills like "dexterity," "hand tools," "calipers," and "stars." On the other hand, a job as a technician support tier requires skills like "customer service," "lan wan," "phone calls," and "cisco ios." As you can see, what employees do in each career varies considerably.
On average, technician support tiers reach similar levels of education than integration technicians. Technician support tiers are 3.9% less likely to earn a Master's Degree and 0.1% less likely to graduate with a Doctoral Degree.Integration technician vs. Technical support technician
Technical support technicians are skilled professionals who resolve computer or information technology-related concerns. They may do installations, repairs, or maintenance activities of various applications or computer hardware. They are sometimes assigned specific issues or concerns to resolve so that they will not be bombarded with various issues. This means that they can now specialize in a specific family of concerns. Technical support technicians may provide on-site support, going directly to the person who needs help and doing what needs to be done or troubleshoot the problem in person. They may also be offsite and would usually be manning helpdesk hotlines. Offsite technical support technicians walk the caller through the steps they should do to fix the issues. As such, when a technical support technician is offsite, they are expected to be good communicators and will be able to provide clear instructions.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that integration technician responsibilities requires skills like "dexterity," "hand tools," "calipers," and "stars." But a technical support technician might use other skills in their typical duties, such as, "customer service," "patients," "customer support," and "desktop support."
Average education levels between the two professions vary. Technical support technicians tend to reach similar levels of education than integration technicians. In fact, they're 2.8% less likely to graduate with a Master's Degree and 0.1% more likely to earn a Doctoral Degree.Integration technician vs. Lead support technician
Lead support technicians test and troubleshoot onboard systems by using various interface tools and proprietary software. Besides following instructions, lead support technicians also work hand-in-hand with managers to ensure all quality standards are implemented. Lead support technicians also oversee and support different technical tasks, including brackets, building weldments, fabricating, and modifying support structures. Moreover, lead support technicians troubleshoot and resolve hardware and software problems.
The required skills of the two careers differ considerably. For example, integration technicians are more likely to have skills like "dexterity," "hand tools," "calipers," and "stars." But a lead support technician is more likely to have skills like "database," "customer service," "customer support," and "desktop support."
When it comes to education, lead support technicians tend to earn similar degree levels compared to integration technicians. In fact, they're 0.2% less likely to earn a Master's Degree, and 0.4% less likely to graduate with a Doctoral Degree.Integration technician vs. Network support technician
A network support technician specializes in optimizing a company's information technology (IT) networks for a smooth and efficient workflow. Their responsibilities revolve around addressing issues and concerns, troubleshooting, installing systems, executing upgrades, conducting diagnostic tests, and performing corrective measures as needed. They must also coordinate with staff in developing new IT systems, evaluate existing networks for areas needing improvement, and develop protocols while adhering to the company's policies and regulations. Furthermore, as a network support technician, it is essential to maintain regular network maintenance checks to ensure the security and safety of company data.
Types of integration technician
Updated January 8, 2025
