How to hire a manager, custom support and services

How to hire a manager, custom support and services, step by step

Here's a step-by-step manager, custom support and services hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a manager, custom support and services job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new manager, custom support and services
• Step 8: Go through the hiring process checklist

What does a manager, custom support and services do?

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1. Identify your hiring needs

   The manager, custom support and services hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A manager, custom support and services's background is also an important factor in determining whether they'll be a good fit for the position. For example, managers, custom support and services from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents manager, custom support and services salaries for various positions.

   Type of Manager, Custom Support And Services	Description	Hourly rate
   Manager, Custom Support And Services		$10-28
   Customer Experience Manager	A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective... Show more	$19-65
   Customer Care Manager	A customer care manager is primarily in charge of the customer care team that ensures that all clients are satisfied with a company's products and services. Moreover, a customer care manager's responsibilities typically revolve around conducting assessments of employee performances, resolving complex issues and concerns, managing schedules, delegating tasks, and producing progress reports and presentations... Show more	$13-28

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Support Services
   • Patients
   • Customer Satisfaction
   • Technical Support
   • Data Entry
   • Service Delivery
   • Customer Support
   • Inbound Calls
   • Phone Calls
   • SLA
   • Process Improvement
   • CRM
   • Direct Reports
   • Customer Inquiries

   Check all skills

   Responsibilities:

   • Achieve ISO 9001-2000 certification for supply chain.
   • Lead assimilation activities, and execute tactical plans to integrate an additional EDI messaging support unit, acquire by OpenText.
   • Manage conversion from proprietary CRM to SalesForce.com.
   • Manage an embed Facebook executive protection team that provide security and logistical support for a corporate executive and his family.
   • Ensure successful compliance for ITIL, SAS 70 and SOX audits.
   • Fix problems on client's server using SQL.

   More manager, custom support and services duties

3. Make a budget

   Including a salary range in the manager, custom support and services job description is a good way to get more applicants. A manager, custom support and services salary can be affected by several factors, such as the location of the job, the level of experience, education, certifications, and the employer's prestige.

   For example, the average salary for a manager, custom support and services in Tennessee may be lower than in New York, and an entry-level engineer typically earns less than a senior-level manager, custom support and services. Additionally, a manager, custom support and services with lots of experience in the field may command a higher salary as a result.

   Average manager, custom support and services salary

   $36,936yearly

   $17.76 hourly rate

   ---

   Entry-level manager, custom support and services salary

   $22,000 yearly salary

   Updated January 20, 2026

   Average manager, custom support and services salary by state

   Rank	State	Avg. salary	Hourly rate
   1	New York	$53,916	$26
   2	Massachusetts	$50,594	$24
   3	Minnesota	$47,366	$23
   4	Connecticut	$44,941	$22
   5	Maryland	$41,867	$20
   6	Washington	$41,522	$20
   7	Illinois	$41,481	$20
   8	Kansas	$40,084	$19
   9	California	$39,022	$19
   10	Georgia	$38,149	$18
   11	Ohio	$37,791	$18
   12	North Carolina	$37,584	$18
   13	Florida	$37,506	$18
   14	Indiana	$37,063	$18
   15	Missouri	$36,292	$17
   16	Nebraska	$34,349	$17
   17	Oklahoma	$34,169	$16
   18	Texas	$34,101	$16
   19	Arizona	$33,539	$16
   20	Colorado	$33,508	$16

   Average manager, custom support and services salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Google	$112,353	$54.02	65
   2	Allergan plc	$88,923	$42.75
   3	Intuit	$58,926	$28.33	33
   4	Catholic Health East	$55,228	$26.55
   5	Teledyne Technologies Incorporated	$50,546	$24.30	10
   6	Fastenal	$48,213	$23.18	78
   7	Lighting Service Inc.	$46,751	$22.48
   8	Proofpoint	$44,321	$21.31	24
   9	DigiPen Institute of Technology	$41,188	$19.80
   10	CyberCoders	$39,035	$18.77
   11	Rady Children's Hospital And Health Center	$38,346	$18.44	9
   12	VitalSource	$37,701	$18.13
   13	Dondlinger Construction	$37,148	$17.86	1
   14	TriNet	$36,947	$17.76	2
   15	Toyota of Des Moines	$36,698	$17.64	3
   16	Coloplast	$36,428	$17.51	3
   17	IESC	$36,415	$17.51
   18	BMSX	$36,232	$17.42
   19	The Walt Disney Company	$36,091	$17.35	15
   20	ProCare Systems	$35,948	$17.28	7

4. Writing a manager, custom support and services job description

   A job description for a manager, custom support and services role includes a summary of the job's main responsibilities, required skills, and preferred background experience. Including a salary range can also go a long way in attracting more candidates to apply, and showing the first name of the hiring manager can also make applicants more comfortable. As an example, here's a manager, custom support and services job description:

   Manager, custom support and services job description example

   Make a difference.
   
   As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
   
   In this role you will:
   Ensure every customer experience is top notch in quality Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues Take an active role in selling Graybar goods and services on inbound calls Provide support on product selection and application Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
   
   Skills & Requirements
   Strong communication skills Ability to handle a variety of customer situations with enthusiasm and tact Some retail or counter sales experience preferred2 year or 4 year degree preferred
   
   Why should you join Graybar?
   
   At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
   
   That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
   
   Apply now and find out what's next for you.
   At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! As a full-time employee of Graybar, you will accrue THREE weeks of vacation during your first 12 months, and will have access to a wide variety of our benefits. Benefits include: Medical Insurance and Prescription Drug, Dental Insurance, Vision Plan, Life Insurance, Flexible Spending Accounts, Disability Benefits, Profit Sharing Plan, 401(k) Savings Plan, Paid Vacation, Sick Days and Holidays, Employee Recognition Program
   
   Equal Opportunity Employer/Vet/Disabled
   
   Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

   Copy this example

   

5. Post your job

   There are a few common ways to find managers, custom support and services for your business:

   • Promoting internally or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to meet candidates with the right educational background.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to recruit passive job-seekers.

   Post your job online:

   • Post your manager, custom support and services job on Zippia to find and recruit manager, custom support and services candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   Your first interview with manager, custom support and services candidates should focus on their interest in the role and background experience. As the hiring process goes on, you can learn more about how they'd fit into the company culture in later rounds of interviews.

   It's also good to ask about candidates' unique skills and talents to see if they match your ideal candidate profile. If you think a candidate is good enough for the next step, you can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new manager, custom support and services

   Once you have selected a candidate for the manager, custom support and services position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   It's equally important to follow up with applicants who don't get the job with an email letting them know that the position has been filled.

   To prepare for the new manager, custom support and services first day, you should share an onboarding schedule with them that covers their first period on the job. You should also quickly complete any necessary paperwork, such as employee action forms and onboarding documents like I-9, benefits enrollment, and federal and state tax forms. Finally, Human Resources must ensure a new employee file is created for internal record keeping.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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