CRM Application Administrator
Network administrator job in Boca Raton, FL
Elevate Engagement and Transform CRM Systems
We're seeking a proactive and detail-driven CRM Application Administrator to play a pivotal role in modernizing and optimizing our constituent engagement ecosystem. This is more than a technical role-it's an opportunity to shape how data, fundraising operations, and digital engagement come together to drive our mission forward.
As the vital connector between Development, Finance, Marketing, and IT, you'll lead the administration, configuration, and automation of our Microsoft Dynamics 365 Fundraising & Engagement (F&E) platform. Your expertise will empower teams with accurate data, streamlined processes, and powerful insights that strengthen donor relationships and enhance organizational impact.
Role and Impact
As our CRM Application Administrator, you will ensure the reliability, accuracy, and strategic value of our CRM system. You'll lead enhancements, build automated workflows, manage integrations, and support users throughout the organization. Your work will directly elevate fundraising operations, improve constituent engagement, and enable data-driven decision-making across departments.
Key Responsibilities
CRM Administration & Configuration
Serve as the primary administrator for Microsoft Dynamics 365 Fundraising & Engagement.
Manage user accounts, roles, permissions, and system security.
Configure entities, forms, views, dashboards, and business rules.
Maintain and enhance donor, campaign, pledge, and event management processes.
Oversee data quality through imports, exports, deduplication, and governance.
Manage release updates, testing, and documentation.
Automation & Integration
Build and maintain automated workflows using Power Automate to streamline acknowledgments, pledge tracking, campaign follow-ups, and more.
Develop and support Power Apps for internal data entry and reporting.
Collaborate with vendors and technical partners to maintain integrations (e.g., event platforms, finance systems, marketing tools).
Support data migration and transformation using tools like KingswaySoft or SSIS.
Extend system functionality with light development (JavaScript, Power Fx, basic plug-ins).
Data Governance & Reporting
Enforce data governance and donor privacy best practices.
Partner with Data/BI teams to support Power BI dashboards and campaign performance metrics.
Document data models, workflows, and integrations to ensure scalability.
User Support & Training
Provide Tier 2 user support across multiple departments.
Develop training materials, documentation, and best-practice guides.
Lead training sessions to improve CRM adoption and data literacy.
Thrive Here If You Have:
Bachelor's degree in Information Systems, Computer Science, or related field (or equivalent experience).
Minimum 3 years administering Microsoft Dynamics 365 (Sales or F&E).
Hands-on experience with the Power Platform, Power Automate, Power Apps, Dataverse.
Strong understanding of relational data models and CRM architecture.
Excellent analytical, problem-solving, and documentation skills.
Ability to work independently, manage multiple priorities, and meet deadlines.
Strong communication skills and comfort supporting users at all levels.
Bonus points if you have:
Experience with nonprofit fundraising or donor management systems.
Familiarity with KingswaySoft, SSIS, or other ETL tools.
Working knowledge of SQL, JavaScript, Power BI, or light customization.
Microsoft certifications such as PL-200 or PL-400.
Experience integrating Dynamics 365 with ERP or marketing systems.
Why You Should Work Here
We believe meaningful work thrives in a mission-driven, collaborative environment. When you join us, you'll enjoy:
Competitive salary and benefits
Opportunities for professional development and certification
The chance to lead impactful CRM enhancements and automation initiatives
A collaborative culture committed to innovation and continuous improvement
Work-life balance and a supportive team that values your contributions
The Jewish Federation of South Palm Beach County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
System Administrator
Network administrator job in Boca Raton, FL
will report daily to our corporate Headquarters in Boca Raton, Florida.
We are seeking a motivated and detail-oriented Junior System Administrator with strong leadership qualities to manage daily helpdesk operations while collaborating closely with our Systems, Network, and Database teams. This is a hybrid role that blends technical support, team management, and cross-functional coordination, offering a growth path toward mid-level system administration and IT leadership.
The ideal candidate will bring a combination of hands-on technical skills and people management capabilities, with a proactive approach to support delivery, operational improvement, and cross-departmental collaboration. In this role, you'll be responsible for overseeing the helpdesk teams performance, conducting daily stand-up meetings, managing ticket workflows, and serving as a key liaison between frontline support and infrastructure teams.
Key Responsibilities
Help Desk Operations & Oversight
Supervise day-to-day operations of the IT Help Desk, ensuring timely and effective resolution of service tickets for both onsite and remote users.
Conduct daily team meetings to review open tickets, set priorities, and communicate relevant updates.
Enforce SLAs and ensure ticket queues are actively managed and escalated when necessary.
Perform routine performance assessments, coaching, and training sessions for the Help Desk team to support individual and team development.
Monitor support metrics and KPIs, identifying service trends and recommending improvements to boost efficiency and user satisfaction.
Technical Support & Escalation
Serve as the final escalation point for complex helpdesk incidents requiring advanced troubleshooting or coordination with infrastructure teams.
Ensure consistent knowledge sharing and documentation of common issues and solutions within the helpdesk knowledge base.
Participate in hardware/software deployment projects, patching cycles, and endpoint lifecycle management.
Cross-Departmental Collaboration??
Act as a liaison between the Help Desk and the Systems, Network, and Database teams, facilitating clear communication and coordinated support for IT projects.
Assist with server administration, basic networking tasks, and infrastructure support under the guidance of senior sysadmin or network engineers.
Help plan and execute cross-functional IT projects, ensuring proper hand-offs, resource coordination, and timely updates.
Process Improvement & Reporting
Develop and refine Help Desk procedures and onboarding documentation to standardize support practices.
Generate periodic reports on helpdesk performance, ticket resolution trends, and user feedback to inform leadership decision-making.
Maintain compliance with internal IT policies, user access controls, and operational documentation.
Qualifications
Qualification
Education & Experience
Bachelors degree in Information Technology, Computer Science, or a related discipline preferred (or equivalent experience/certifications).
3-5 years of experience in a helpdesk, desktop support, or junior sysadmin role, with at least 1-2 years of leadership or team coordination responsibilities.
Prior experience in a regulated industry such as insurance, finance, or healthcare is a plus.
Technical Skills
Proficient with Windows OS, Office 365, Active Directory, and basic networking (DHCP, DNS, VPN, LAN/WAN).
Experience with ITSM/ticketing platforms such as Jira, ServiceNow, or Zendesk, ServiceDesk Plus.
Familiarity with scripting, endpoint security tools, and virtualization technologies (VMware, Hyper-V) is a plus.
Soft Skills
Strong leadership, organizational, and communication skills.
Proven ability to coach and support team members in a fast-paced IT environment.
Comfortable translating technical concepts into user-friendly language for end-users and non-technical stakeholders.
“Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits,
EAP program, commuter benefits, and 401K plan. Our program provides employees the flexibility to choose the type
of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by
law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.”
“Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to *******************************************
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance”
Desktop Support Specialist
Network administrator job in Boca Raton, FL
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 2-4 years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
Senior Systems Administrator
Network administrator job in West Palm Beach, FL
Flybridge Staffing is currently searching for a Sr. Systems Administrator for a Client based in the West Palm Beach area. This is a direct-hire position that works off a hybrid schedule. The Sr System Engineer will deploy, reconfigure, and troubleshoot systems and applications at the server level.
Experience/Responsibilities:
AS degree or higher, and 5 years of Windows and VMware Admin experience.
Experience configuring, deploying, and managing VMware, Web Server in cloud environments is required. (preferably Azure)
Experience setting up VMware instances in the cloud and on prem.
Expertise in Windows operating systems, including creating and configuring physical and virtual servers. (Windows, VCenter, VMware, ESXi)
Experience administering/creating policies within systems tools.
Advanced Active Directory and DNS experience.
Experience installing, configuring, maintaining and troubleshooting SANs. Including HBA, Networking storage connectivity. iSCSI, NAS, Flash for File and Object, etc.
Strong PowerShell scripting and automation
Experience with EntraID and advanced AD Auditing tools.
Proficient with Active Directory and associated tools. Including User/group administration, security permissions and group policies.
Knowledge of backup, restore, and recovery procedures is preferred.
Experience with Zerto Backup, or Cisco VMware integrated Site Recovery Manager (SRM)
Experience with a mixture of Virtual server products is a plus (VMware, Hyper V, Citrix)
Knowledge of Azure, Citrix, and AWS cloud services.
Pure Storage experience is highly preferred.
SharePoint Administration is highly preferred
Knowledge of SQL Server is highly preferred.
Demonstrated experience in patch deployment and software packaging.
Provides escalation support to Help Desk for all infrastructure-related issues. This includes computers, workstations, mobile devices, printers, software, and network issues.
****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, EAD only please. If your background aligns with the above details and you would like to learn more, please submit your resume to jobs@flybridgestaffing.com or on our website, www.flybridgestaffing.com and one of our recruiters will be in touch with you ASAP.
Follow us on LinkedIn to keep up with all our latest job openings and referral program.
Network Architect
Network administrator job in Boca Raton, FL
Develops a comprehensive cybersecurity strategy aligned with the organization's risk management and business objectives. Consults on the design, implementation, and maintenance of the organization's cybersecurity architecture, ensuring it incorporates industry best practices and aligns with business needs.
Guides vulnerability assessments, penetration testing, and other security testing activities to identify and remediate security weaknesses in systems and applications.
Acts independently to develop the organization's incident response plan, including coordinating responses to security incidents and addressing potential threats.
Updates and modifies security policies, procedures, and guidelines to meet industry standards and in response to regulatory changes.
Leads the assessment and management of security risks associated with third-party vendors and partners to ensure compliance with security requirements.
Conducts advanced risk assessments to identify potential security risks and recommends appropriate mitigation measures to reduce the organization's overall security risk.
Drives a culture of security awareness among employees and stakeholders through the administration of training and educational programs.
Evaluates the security budget, allocates resources, and procures the necessary tools and technologies to support the organization's cybersecurity initiatives.
Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.
California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: *****************************************
Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting *************
Benefits Information:
Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.
We look forward to working with you.
Beacon Hill. Employing the Future™
IT Systems Administrator
Network administrator job in Boca Raton, FL
BUGATCHI's South Florida office is seeking a highly motivated, results-oriented IT Systems Administrator with a passion for growing a business focused on luxury menswear. The IT Systems Administrator will be responsible for the following:
Ensuring high reliability and performance of the network, infrastructure and internet.
Help support data security and risk management protocols.
Developing and maintaining a culture of the highest customer service and user satisfaction.
Significant attention to new systems training and change management.
Provide IT system support including, installation, engineering, implementation, training, systems administration, and for several areas including: Applications and PC Desktop Systems/ Mac Computers, Apple Business Manager, Office 365 Administration, Printer Support/RFID Printing, Data loss prevention, LAN/WAN Network Services, Warehouse Management Solutions, CRM Solutions, Help Desk Operations/Customer Support and Telephone Systems.
Takes steps necessary to keep the overall technology infrastructure running seamlessly, efficiently, and effectively while ensuring compliance with established standards and policies.
Assist with IT vendor relationships.
Develop a continuous improvement focus of IT operations.
Work closely with business leadership team to understand & anticipate their needs to continuously assess & help plan for efficient & cost-effective technology solutions infrastructure.
Deploys/implements new technology.
Qualifications:
3 or more years' experience in a Systems Administration role.
Up to date knowledge of current technology and proficiency in IT best practices.
Proven ability to deliver a customer-centric IT function.
Ability to work collaboratively in teams and with executive management in a fast paced, robust environment
Excellent written and verbal communications skills.
Candidates must be legally authorized to work in the United States. Unfortunately, due to the receipt of a significant number of applications, only selected candidates will be promptly contacted to proceed with our interview process and, therefore, we will be unable to respond to email, fax and telephone inquiries regarding your application status. Thank you for your submission and interest in joining BUGATCHI.
Technical Support Engineer
Network administrator job in Coral Springs, FL
The Technical Support Engineer provides technical assistance for both application support and desktop administration. This role requires troubleshooting software and hardware issues, managing IT assets, and ensuring smooth system operations while addressing customer inquiries across multiple support channels.
Responsibilities:
Application Support:
• Document and respond to customer inquiries via phone, and email.
• Troubleshoot and resolve application-related issues, assisting users in software
setup, and configuration.
• Maintain detailed records of software performance and recommend improvements
to enhance efficiency.
• Collaborate with engineers and senior IT staff to address complex technical
problems.
• Monitors individual performance objectives, meets standards, and assures
customer satisfaction goals are met.
IT Systems Support:
• Act as the primary contact for hardware/software/network issues across the
organization.
• Assist the Senior System Administrator with IT requests and system upgrades.
• Install, configure, and update desktop software and hardware.
• Manage IT assets, including device setup, storage, disposal, and troubleshooting.
• Ensure security compliance, performing BIOS/firmware checks and monitoring IT
infrastructure.
• Oversee Mobile Device Management (MDM), managing device enrollment,
compliance, and troubleshooting.
• Administer Multi-Factor Authentication (MFA), assisting users and securing
authentication processes.
• Deploy and manage Trend Micro security solutions, ensuring system security and
policy compliance.
• Serve as a secondary point of contact for Rapid7 Immediate Threat Response,
monitoring vulnerabilities and coordinating security updates.
• Regularly review Jira tasks, ensuring timely completion and quality assurance.
• Create and maintain technical documentation for software, security policies, and IT
procedures.
• Continuously assess IT processes and propose innovative improvements.
• Perform regular system checks, eg network drives.
• Upgrade computers (eg RAM, storage).
• Provide on-call support, including after-hours incident response (as needed)
• Handle other IT-related responsibilities as assigned.
Qualifications:
• Bachelor's degree in computer science, IT, or related field (preferred).
• Strong troubleshooting skills for software, hardware, and network issues.
• Working knowledge of Windows/MacOS, Microsoft Office, and enterprise applications.
• Experience with asset management, MDM, MFA, and cybersecurity tools.
• Excellent communication skills, able to explain technical concepts to non-technical users.
• Ability to multitask and prioritize in a fast-paced environment.
Physical & Work Environment:
• Ability to lift up to 50 pounds, access equipment in tight spaces.
• Primarily office-based, with occasional travel for technical support.
• May require evening/weekend work for system maintenance and upgrades.
System Engineer
Network administrator job in Deerfield Beach, FL
Insight Global's client is a top marine communications client servicing both government and commercial clients. As their team continues to grow, they have opened an additional position for a Systems Engineer on their team. This person will fill a void of understanding their systems to ensure they can service their customers in the best way possible.
COMPETENCIES:
· Design--Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
· Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
· Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
REQUIRED SKILLS AND EXPERIENCE
- Degree in systems engineering or equivalent experience
- 4-6+ years of systems engineering experience
- Experience with various tools such as DOORs, Clearcase, ClearQuest, Jira, Jama (preference to Rational DOORs)
- Understanding of the architecture and systems
- Analytical background and able to understand system, requirements, analyze gaps, and translate to customers - Good communication skills and documentation skills
- Ability to obtain a security clearance
- Able to come onsite 5 days a week in Deerfield Beach, FL
NICE TO HAVE SKILLS AND EXPERIENCE
- Model-Based System Engineer (MBSE) experience
- Degree is preferred and additional education/certifications
- Shipboard integrated communications experience preferred or any sort of communications experience (radars, etc.)
- Secret Clearance
IT Systems Administrator
Network administrator job in Palm Beach Gardens, FL
Job DescriptionBenefits:
401(k)
401(k) matching
Health insurance
Paid time off
IT Systems Administrator Employment Type: Full-time, Exempt About AMPERA
AMPERA is redefining clean, sovereign energy with compact, ultra-safe nuclear systems that power AI, industry, and defense with zero emissions and unmatched reliability. Our modular micro-reactors combine the best of fusion and fission to deliver scalable, deployable, and inherently safe energy anywhere from AI data centers to remote or defense operations.
As a fast-growing company, AMPERA blends the agility of a startup with the ambition of a global energy innovator. Joining us means becoming part of a bold mission to revolutionize how the world generates power through advanced nuclear and manufacturing technologies.
Position Overview
We are seeking an experienced IT Systems Administrator to design, implement, and maintain AMPERAs IT infrastructure. This role is ideal for a proactive, hands-on professional who can architect secure, scalable systems and ensure optimal performance across our engineering, manufacturing, and office environments. Youll help shape the digital foundation of a high-tech organization advancing next-generation clean energy.
Key Responsibilities
Design, configure, and maintain secure wired and wireless networks, firewalls, and VPNs.
Manage low-voltage contractors and network hardware installations.
Administer cloud and on-prem storage, backups, and access control systems.
Procure and configure high-performance laptops and workstations.
Deploy software updates, monitor licensing, and manage endpoint security.
Implement cybersecurity policies and ensure compliance with CMMC, NIST 800-171, ITAR, and GDPR.
Provide user support, troubleshoot issues, and train staff on IT best practices.
Maintain accurate system documentation and network diagrams.
Recommend and implement continuous improvements to IT systems and policies.
Qualifications
35 years of experience as a Systems or Network Administrator.
Strong technical knowledge of networking, virtualization, and security tools.
Experience managing Windows, mac OS, and hybrid environments.
Familiarity with Active Directory, Azure, and MDM systems.
Working knowledge of compliance standards (CMMC, NIST, ITAR).
Excellent troubleshooting, communication, and organizational skills.
Preferred: Experience in engineering, defense, or manufacturing settings.
What We Offer
Competitive salary ($90,000 $130,000, depending on experience).
Comprehensive benefits package, including healthcare, dental, vision, and 401(k).
Opportunity to build and scale IT systems from the ground up in a high-growth tech environment.
A collaborative, mission-driven culture where technology drives innovation and impact.
Significant career growth potential as AMPERA expands nationally and globally.
System Database Administrator: IDMS - Mainframe COBOL
Network administrator job in Weston, FL
Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio
Your role and responsibilities
IDMS Database Administrator well versed in IDMS database operations, as well as IDMS Central Version system operations. Mainframe COBOL to assist with Modernization conversion projects, including problem determination and resolution based on IDMS DB/DC behaviors.
Responsibilities:
* Consult with clients, discuss IDMS concepts and relate them to existing Db2/SQL solutions.
* Assist with Problem determination in application modernization issues in both the converted application COBOL code, and the internal COBOL framework emulating IDMS behaviors
* Resolve issues and / or make recommendations on corrections needed
* Document issues / resolution as required
* Make modifications to internal COBOL framework, and existing processes and procedures as assigned
Skills:
* Using IDMS Utilities & Tools
* Administrating the IDMS Database
* Managing the IDMS Database & System
* Securing & Applying Maintenance to the Database
* Logical & Physical Database Design for IDMS
* Defining an IDMS Database
* Implementing & maintaining an IDMS Database
* Database, DC-UCF Internals
* IDMS / DC-COBOL
* IDMS Performance & Tuning
* Database definitions:
* Schema, Subschema, DMCL, DBName table, Page groups
* Set definition of MA, OA, OM, MM
* IDMS system and user exits, how to invoke
* Local mode vs CV (Central Version) and why you might use one over the other
Required education
None
Preferred education
Bachelor's Degree
Required technical and professional expertise
* Excellent understanding of IDMS application and Database usage including ADSO (15 Years experience)
* Excellent COBOL, COBOL/CICS programming and debugging skills. (10 years of experience)
* Excellent documentation and communication skills
Preferred technical and professional experience
* Db2/SQL application and performance tuning knowledge
* Data Migration experience
* Assembler/Macro language knowledge
* IMS-DB/DC
* VSAM
ABOUT BUSINESS UNIT
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
YOUR LIFE @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
ABOUT IBM
IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
OTHER RELEVANT JOB DETAILS
Must have the ability to work in Canada without sponsorship.
This role will involve working with technology that is covered by Export Regulations sanctions. If you are a Foreign National from any of the following US sanctioned countries (Cuba, Iran, North Korea, Syria, and the Crimea, Luhansk, Donetsk, Kherson, and Zaporizhia regions of Ukraine) on a work permit, you are not eligible for employment in this position.
Network Administrator
Network administrator job in Davie, FL
Network Administrator - Davie, FL Onsite only and MUST be vaccinated. Salary: $45K - $75K plus great benefits and PTO PRINCIPAL FUNCTION: The Network Administrator will be responsible for a broad range of tasks related to the overall installation, maintenance, enhancement, optimization, security and documentation of Federation's network and systems. The Network Administrator will actively monitor, diagnose, and resolve technology issues, optimize system performance, provide hands on day-to-day support and spearhead improvement initiatives. The preferred candidate will be a continuous learner, possess a strong work ethic, familiar with (or willingness to learn and abide by rules pertaining to) working in a ticketing system and have experience working a wide variety of end users.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Maintain and understand all parts of the IT infrastructure and systems.
Implement and maintain network systems using industry best practices; work with external vendors as needed.
Manage tasks to completion and assist with project management as needed.
Manage and improve network security capabilities and solutions.
Respond to and resolve escalated issues.
Assist with IT audits and system backups and recovery.
Provide mobile device support.
Stay current on the latest technology and information security trends and make recommendations for potential use at the Federation.
Documentation and planning, particularly policies and procedures around data storage and disaster recovery
LAN / WAN / WIFI / VPN
Collaborate with management and the outsourced IT firm to assess short- and long-term network and system needs.
Define and scope improvement and maintenance projects.
Create and maintain documentation for all relevant systems and changes.
Assistance with audited financial statements as it relates to network security, and IT policies and procedures.
Assist in the preparation of RFP's and RFQ's.
STATUS AND SCOPE: Initiate and respond to ongoing contacts with Federation professionals, donors, volunteers, and third-party vendors.
JOB QUALIFICATIONS:
Degree in Computer Science/Engineering, or similar field of study.
Two or more years of experience in IT / IS.
In-depth understanding of TCP / IP networking, including switching, routing, VLANs, DNS and wired/wireless connectivity.
Microsoft Windows Network Management, including Windows Server 2016 and 2019, Active Directory and Group Policy.
Strong understanding of Information Security best practices.
Experience with both PC and MAC systems.
Experience with 365 Management and Administration, including Exchange Online, Mobile Device Management, Teams, OneDrive and Azure AD, Zoom and Avaya phone systems.
Hosted/Cloud infrastructure solutions.
Backup and Disaster recovery solutions.
PHYSICAL REQUIREMENTS: Ability to communicate orally with customers, vendors, management, and coworkers is crucial. Regular use of phone and email for communication is essential. The ability to remain in a stationary position roughly 50% of the time, as well as the ability to move about the office (accessing files/storage, office equipment, computers and other office productivity devices, attending meetings, etc.), is required. Using a computer while sitting for extended periods is common. Must also be able to position self to maintain equipment, including under tables and desks.
Heavy lifting is expected, though occasional exertion of 20 lbs. or less of force (e.g., picking up and carrying laptops / tablets) may be required. Good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).
Position requires stamina to work extended days to include early morning, evening and weekend events and meetings in addition to the regular work schedule. Ability to interface with all levels of the organization (both technical and non-technical). Ability to perform after-hours and periodic weekend work and adhere to an on-call schedule.
MENTAL REQUIREMENTS: Position requires flexibility with the ability to focus on detail while handling multiple tasks and periods of frequent interruptions. Must be able to plan and organize assignments independently, to create and develop research and to present information effectively to groups. Analytical and troubleshooting skills with the ability to approach work creatively. Ability to juggle multiple projects, prioritize and deliver on time. Ability to work well in a remote or in-person environment.
Network Administrator
Network administrator job in Fort Lauderdale, FL
Join Vacatia and Keep Our Systems Running at Peak Performance
At Vacatia, we're reshaping vacation ownership and resort management with technology and hospitality expertise. Behind every seamless guest experience is a reliable, secure, and high-performing IT infrastructure. We're looking for a Network Administrator to help us manage the servers, desktops, and networks that power our growing business and keep our teams connected.
Why You'll Love Working at Vacatia
Modern Infrastructure: Work with Windows Server, virtualization platforms, and Cisco networking technologies to support mission-critical operations.
Hands-On Impact: From troubleshooting desktops to optimizing servers and networks, your work keeps our teams and resorts running.
Security & Reliability: Be a guardian of our systems-ensuring uptime, patching, backups, and compliance.
Collaborative Culture: Partner with IT, DevOps, and business teams to deliver responsive support and drive automation.
Your Impact
Manage and maintain Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP
Administer user accounts, permissions, and access controls with a focus on least privilege
Monitor system performance, availability, and security across desktops, servers, and networks
Troubleshoot hardware, software, and network issues to resolve tickets within SLA boundaries
Implement patching strategies using WSUS (or equivalent tools) to keep systems current
Maintain backup and disaster recovery solutions to ensure business continuity
Collaborate with IT and DevOps teams on scripting and automation initiatives
Document configurations, changes, and incidents to support compliance and auditability
What You Bring
3+ years of experience in system or network administration (Windows-focused)
Strong proficiency with Windows Server, Active Directory, and PowerShell scripting
Experience with virtualization platforms (Hyper-V or VMware ESXi)
Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP)
Knowledge of security best practices for patching, hardening, and endpoint management
Excellent troubleshooting, documentation, and communication skills
Experience with Cisco routing, switching, and firewall administration
Familiarity with Slack automation or event-driven notification systems
Spanish fluency (preferred but not required)
Be Part of Something Bigger
If you're excited about supporting a fast-growing hospitality company with reliable IT infrastructure, this is your chance to make a direct impact. Join Vacatia as our Network Administrator and help us power the systems that keep vacations running smoothly.
Apply today and be part of the future of hospitality tech.
Auto-ApplyIT JR SECURITY ADMINISTRATOR
Network administrator job in Plantation, FL
This is an exempt position, which is an entry level technical and analytical position assisting with the administration and support of the City of Plantation's security infrastructure. The Junior IT Security Administrator will help to implement security controls, conduct audits, and support security awareness initiatives to safeguard our systems from cyber threats. This role will also support the Help Desk as needed by providing technical assistance to end users.
Employees are hired as AT WILL employees that serve at the pleasure of the City and may be terminated at any time with or without cause.Monitor and analyze network traffic, system logs, and alerts from security tools (such as firewalls, IDS/IPS) to detect signs of suspicious or malicious activity.
Assist in the investigation and resolution of security incidents, including malware infections, phishing attacks, and unauthorized access.
Conduct system vulnerability and compliance assessments and remediation across OS, Cloud, and Infrastructure
Implement and monitor basic security controls such as access control lists, antivirus solutions, and encryption technologies.
Conduct regular audits and reviews of user access, ensuring compliance with security policies and best practices.
Assist with the creation and delivery of security awareness training programs, helping employees recognize and respond to cyber threats.
Prepare reports on security incidents and trends, providing analysis and recommendations for mitigating future risks.
Perform remote trouble shooting through diagnostic techniques and pertinent questions.
Record events/problems/resolutions within the internal tracking system.
Utilize the help desk ticketing system.
Research and make recommendations for purchasing decisions.
Performs related duties as required and as directed.
This position does not have final procurement authority.
Knowledge, Skills, and Abilities:
Knowledge of network design, principles, practices, analysis and security.
Knowledge of methods and equipment utilized in monitoring and troubleshooting network and communication system.
Network troubleshooting and infrastructure experience including firewalls (CISCO).
Security hardening on Azure Active Directory.
Prior experience in backup strategy and implementation specifically with ransomware concerns.
Prior Help Desk Support experience.
Minimum of 2 years experience managing, configuring, and troubleshooting Azure Active Directory.
Minimum of 2 years experience in a variety of cybersecurity technologies including Crowdstrike and Workspace One.
Ability to effectively analyze and solve problems through a systematic and logical approach.
Ability to effectively analyze and resolve security issues.
Ability to work with vendors and assist in procurement process.
Ability to relate technical communication issues clearly, both orally and in writing, to non-technical individuals.
Ability to work with confidential data and maintain such confidence.
Ability to operate a City vehicle and possess the required license.
Ability to establish and maintain an effective working relationship with other employees, City officials and the general public.
DESIRABLE EXPERIENCE AND TRAINING
Graduation from an accredited four year college or university with a Bachelor's degree in computer science or closely related field, or any equivalent combination of education, experience or training which provides the required knowledge, abilities and skills may be considered. Requires four (4) years experience in actively working, planning, managing and implementing IT Security system solutions or closely related experience. CCNA (Cisco Certified Network Associate), Security+ certificates required.
Preferences
Master's degree or higher in Information Systems Security or closely related field
Certified Information Systems Security Professional (CISSP)
CompTIA Advanced Security Practitioner (CASP+)
Certified Ethical Hacker (CEH)
3 + years direct hands-on experience with incident management and response
3 + years proficiency in problem-solving, analytical thinking, and penetration testing methodologies Tasks are regularly performed inside and/or outside with potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, and electric currents.
System Administrator Level 2
Network administrator job in Hypoluxo, FL
Job Description
Love building reliable networks and solving IT puzzles that keep businesses running smoothly? Excited to grow your skills in a supportive environment while helping clients stay connected and secure?
So are we.
We're IT Solutions of South Florida, and we're looking for a Level 2 System Administrator who's eager to build hands-on experience with networking, cloud, and security technologies. You'll work closely with senior engineers, assist on client projects, and provide day-to-day support that makes a real impact.
Compensation:
$55,000 - $70,000 yearly
Responsibilities:
What You'll Do
Provide remote and on-site support: install, configure, maintain, and troubleshoot hardware and software, including operating systems, office applications, and networking devices (desktops, servers, etc).
Monitor system performance, security, and troubleshoot system errors.
Provide technical support for end users.
Implement policies, procedures, and best practices to maintain the security and reliability of systems.
Work with vendors and partners to resolve issues.
Assist with deploying and maintaining switches, routers, and firewalls.
Support cloud environments (Microsoft 365, Azure, Nerdio) with setup and troubleshooting.
Documentation: Create top-tier diagrams and documentation.
Collaborate with senior engineers on larger projects like migrations and upgrades.
Continue learning and growing your technical skills through training and mentorship.
Qualifications:
Who You Are
2+ years of relevant IT/networking experience (MSP experience is a plus).
Strong troubleshooting skills and a customer-first mindset.
Comfortable working independently but eager to collaborate with a team.
Local to Palm Beach County (this role is in-person).
Curious, adaptable, and calm under pressure.
Certifications & Skills We Love
Required:
Understanding of hardware and software (desktops and servers).
Basic knowledge of switches, routers, and firewalls.
Familiarity with Microsoft 365 administration.
Familiarity with the Microsoft collaboration stack (Teams, OneDrive, SharePoint).
Strong troubleshooting chops and customer-first mindset
Ability to troubleshoot client issues in a calm and professional manner.
Ability to explain complex things to people using plain words, not technical jargon.
Preferred:
CompTIA Network+ or equivalent networking certification.
Experience with firewall platforms (WatchGuard, SOPHOS).
Exposure to VMware / Hyper-V.
Experience in cloud platforms like Azure or Nerdio.
You'll get bonus points for any of the following:
You're familiar with N-Able, ConnectWise, Nerdio, or Datto.
You've earned networking or Microsoft server-related certification(s).
You have previous MSP or consulting experience.
You have a degree from a four-year university.
About Company
For over 20 years, I.T. Solutions of South Florida has provided award-winning technology services to organizations recognizing tech's central role in their success. We specialize in making our customers' data environments more reliable, resilient, and secure. From there we show them how to leverage the full power of their tech environment to be more efficient and profitable.
It's a pretty important mission, and we're all in on it.
Benefits include group healthcare coverage, including vision and dental, paid vacation and holidays (PTO), a company-issued laptop, training opportunities, and mileage reimbursement. And you won't want to miss our weekly Thirsty Thursday at 3 p.m.!
One more thing: We've been named one of the Best Places to Work by the South Florida Business Journal, so yeah... we're kind of a big deal.
Network Specialist
Network administrator job in Coral Springs, FL
For Support Job Description click here.
For Support Salary Schedule click here.
*NOTE: Must pass Clay County School Board physical. Driving histories acquired from on-line services
ARE NOT
ACCPETED.
Required Qualifications:
Must be a high school graduate or have passed the GED equivalency examination.
Post high school training in Network Administration / Design.
Must have at least One (1) year experience with Microsoft Active Directory.
Must have experience with Network Administration on a current or recent Network operating system. Must have experience designing, deploying, and administering Microsoft Active Directory and/or similar SQL services such as MySQL, Sybase, Oracle, etc…
Must possess a valid Florida Drivers License appropriate for the vehicle/equipment assigned and maintained.
Must have a safe driving record during employment. Safe driving history shall be interpreted as follows: On a license record search no accumulation of points totaling eight (8) or more within any 12-month period within the three (3) years immediately preceding the record search; and no conviction for DUI within the seven (7) years immediately preceding the record search. A no contest plea shall be considered the same as a conviction.
Desired Qualifications:
Preferably an industry certification or minimum One (1) year similar work experience.
Experience in HTML, HTML5, PowerShell, SQL, ASP, C++, Visual Basic 6, VB Script, VBA, and PHP helpful.
Experience with Dell and IBM servers is helpful.
BACKGROUND SCREENING:
All prospective employees must submit to a Level 2 background check pursuant to Florida State Statute 435.04 and be found eligible by the Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse. The background check will include, but is not limited to, fingerprinting for statewide criminal history records checks through the Florida Department of Law Enforcement, national criminal history records checks through the Federal Bureau of Investigation, local criminal records checks through local law enforcement agencies, and a search of the sexual predator and sexual offender registries of any state in which the prospective employee resided during the immediate preceding 5 years.
If you would like more information about the Agency for Health Care Administration (AHCA) Care Provider Background Screening Clearinghouse, please visit AHCA Clearinghouse.
Network Field Support Engineer
Network administrator job in Fort Lauderdale, FL
Job DescriptionAt ITRADE STEM, we help create jobs and support the future of industries in space, technology, energy, and manufacturing. We do this by creating programs that help talent develop skills and support sustainable growth. Join us on our mission to Redefine STEM!
Job Overview:We're seeking an IT Field Support Specialist Level 2 to deliver white-glove technical support across multiple job sites and office locations in the Dallas-Fort Worth area. In this hands-on role, you'll be the go-to resource for field and office teams, ensuring technology runs smoothly so project teams stay productive and connected. This is an excellent opportunity to join a growing organization and build your career in a dynamic industry that blends technology with engineering, procurement and construction innovation.
RESPONSIBILITIES:
Deliver responsive, high-quality technical support to end users across office and jobsite locations, maintaining exceptional customer service standards
Triage and resolve complex technical issues efficiently, documenting root causes and solutions to build institutional knowledge
Deploy, configure, and manage Windows endpoints including laptops, desktops, and standard business software across multiple locations
Provide expert support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive synchronization
Manage iOS and Android mobile device support, troubleshooting connectivity and application issues
Maintain disciplined ticket management practices with clear communication of ETAs, progress updates, and resolution steps
Diagnose and resolve basic networking issues including DHCP, DNS, VPN, and VLAN configurations, escalating complex issues appropriately
Travel regularly to construction jobsites to provide on-site white-glove support and configure networking equipment
Monitor common technical issues proactively and drive projects through to completion with minimal supervision
Collaborate with field leadership to understand business needs and deliver technology solutions that enhance productivity
REQUIREMENTS:
Strong foundation in networking fundamentals: DHCP, DNS, VPN, VLANs, and IP addressing
Hands-on experience supporting Microsoft 365, SharePoint, and OneDrive in enterprise environments
Proven ability managing and troubleshooting both iOS and Android mobile devices
Demonstrated Windows administration skills including software deployment and system configuration
Exceptional written and verbal communication skills with a customer-service mindset
Meticulous attention to detail and disciplined approach to ticket management and documentation
Experience with Windows 10/11 endpoint management, imaging, auto-provisioning, and health monitoring
Knowledge of identity and access management including SSO/MFA and account provisioning workflows
Familiarity with endpoint security tools such as EDR, disk encryption, and secure wifi/VPN configurations
Proficiency with remote support tools for screen-sharing and remote assistance
Understanding of basic network monitoring, switch/AP configuration, and onsite router/AP setup
Experience with help desk/ticketing systems for intake prioritization, SLA management, and comprehensive documentation
Ability to work with asset management systems for tracking laptops, peripherals, and jobsite equipment
Bachelor's degree or equivalent practical experience preferred
1-2+ years in progressively responsible technical support roles
Physical ability to lift up to 50 lbs occasionally and work in typical office and construction field conditions
NICE TO HAVE:
Previous experience supporting construction or field-operations environments where you've balanced office and remote site support
Scripting or automation skills for endpoint setup, configuration management, and health checks
Hands-on experience with network monitoring tools and intermediate switch/AP configuration
Exposure to knowledge base management and creating runbooks for common fixes and field checklists
WORK SETTING:This is a high-travel role (approximately 95%) based in the Dallas-Fort Worth area, requiring daily travel to various job sites throughout the region. Candidates must be comfortable working primarily in active construction site environments with moderate noise levels, occasional dust, and varying weather conditions, with limited time in traditional office settings.
Advanced Technical Support Engineer
Network administrator job in Fort Lauderdale, FL
Advanced Technical Support Engineers are responsible for delivering exceptional customer experiences by providing solutions to service incidents across a wide product portfolio. They manage incidents from identification through resolution, utilizing technical, critical thinking, and communication skills to restore services, build customer relationships, and identify process improvements. Success in this role requires a strong customer-focused attitude, a broad understanding of internet-based services and technologies, and excellent troubleshooting skills.
Responsibilities:
Provide exceptional technical support to customers by addressing queries and troubleshooting issues promptly.
Troubleshoot incidents and escalate to higher levels as needed.
Monitor production network environments using monitoring tools to ensure availability.
Coordinate on-site dispatch of telecommunications technicians for service repairs.
Respond to automated alerts using diagnostic tools to determine severity and criticality of problems.
Proactively detect faults and conditions, diagnose causes, and resolve expeditiously.
Escalate issues and problems according to established procedures.
Perform regular system health checks.
Apply knowledge of networking, systems, and applications to identify and resolve problems effectively.
Collaborate with engineers to resolve production problems.
Maintain detailed trouble ticket notes on incidents and problems.
Write or revise system documentation and procedures when required.
Travel up to 10% for training or other functions.
Minimum Qualifications:
Strong communication skills in both written and verbal forms, including the ability to engage with customers, peers, and executive management.
Minimum 4 years of experience in a Help Desk or high-volume call center (preferred).
Minimum 4 years of experience in IT operations with knowledge of tools, methods, and techniques.
At least 4 years of progressively responsible work experience in network and/or server monitoring.
Experience in monitoring theory and implementation.
Knowledge of current internet network hardware and software technologies.
Experience and knowledge of wireless standards (802.11n/ac/ax) and RF fundamentals.
Bachelors degree or equivalent (additional experience or training may substitute).
Experience with LAN/WAN technologies including DNS, DHCP, TCP/IP, VPN, wireless, and fiber.
Strong proficiency in Microsoft Office (Excel, Word).
Experience troubleshooting large-scale networks.
Strong knowledge of LAN/WAN and network protocols.
Ability to participate professionally in video conferences (quiet environment, adequate internet).
Flexibility to work varied schedules, including extended hours, travel, and overnight stays.
Preferred Qualifications:
Experience with ticketing systems (e.g., Jira, ServiceNow).
Knowledge of ITIL practices.
Working Place: Fort Lauderdale, Florida, United States Company : 2025 Oct 16th - Virtual - HotWire Communications
Network Support Specialist
Network administrator job in Plantation, FL
NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.
Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.
Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.
We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.
Role:
The Network Support Agent is a critical, high-impact position responsible for supporting the Nation's Transportation nationwide provider network. Agents are expected to manage complex inquiries, resolve payment and trip-related issues with precision, and provide real-time operational support across multiple systems, including Zendesk, NetSuite, and internal tools.
Responsibilities:
* Act as the first line of support for all in-network transportation providers via inbound calls, Zendesk tickets, sms, and email.
* Resolve complex inquiries regarding trip assignments, incentive structures, and payment discrepancies - not just route them.
* Access and interpret financial and operational data in NetSuite and other systems to explain payment statuses and trip metrics.
* Triage and escalate issues quickly and accurately to Dispatch, Payments, or Provider Operations when specialized intervention is needed.
* Maintain strict SLA compliance for response and resolution times
* Document all support interactions in detail within Zendesk and CRM tools for accountability and performance tracking.
* Identify process gaps and recurring issues, communicating patterns to leadership for continuous improvement.
* Represent NationsBenefits Transportation professionally in every interaction, ensuring providers receive accurate and compliant guidance.
* Master multiple platforms simultaneously, toggling between systems efficiently to deliver timely solutions in live support environments.
Qualifications:
* Minimum 2-3 years of professional experience in a high-volume support, dispatch, or network operations role (transportation, healthcare, logistics, or SaaS preferred).
* Proven ability to handle 50+ calls or tickets daily while maintaining accuracy and composure.
* Advanced proficiency in Zendesk (ticket management, macros, tagging, and reporting) and NetSuite (payment lookups, vendor data verification).
* Strong technical aptitude - able to quickly learn and navigate multiple software platforms, internal dashboards, and payment systems.
* Exceptional verbal and written communication skills - professional, clear, and concise under pressure.
* Analytical thinker capable of diagnosing and resolving system-based or policy-driven issues without hand-holding.
* Detail-driven and accountable - consistently documents actions, meets metrics, and follows standard operating procedures.
* Ability to multitask across multiple screens and systems while maintaining a high level of accuracy.
* Prior experience in transportation, healthcare support, or vendor network management is strongly preferred.'
NationsBenefits is an Equal Opportunity Employer.
Network Field Support Engineer
Network administrator job in Fort Lauderdale, FL
Job DescriptionOctagon Talent Solutions is a full-service technology recruitment and staffing company based in South Florida. We humanize technical recruitment by identifying candidates' long-term career goals and assessing cultural fit when presenting opportunities. Our focus on long-term relationships helps ensure placements that last.
Job Overview:We're seeking an IT Field Support Specialist Level 2 to deliver white-glove technical support across multiple job sites and office locations in the Dallas-Fort Worth area. In this hands-on role, you'll be the go-to resource for field and office teams, ensuring technology runs smoothly so project teams stay productive and connected. This is an excellent opportunity to join a growing organization and build your career in a dynamic industry that blends technology with engineering, procurement and construction innovation.
RESPONSIBILITIES:
Deliver responsive, high-quality technical support to end users across office and jobsite locations, maintaining exceptional customer service standards
Triage and resolve complex technical issues efficiently, documenting root causes and solutions to build institutional knowledge
Deploy, configure, and manage Windows endpoints including laptops, desktops, and standard business software across multiple locations
Provide expert support for Microsoft 365 suite including Outlook, Teams, SharePoint, and OneDrive synchronization
Manage iOS and Android mobile device support, troubleshooting connectivity and application issues
Maintain disciplined ticket management practices with clear communication of ETAs, progress updates, and resolution steps
Diagnose and resolve basic networking issues including DHCP, DNS, VPN, and VLAN configurations, escalating complex issues appropriately
Travel regularly to construction jobsites to provide on-site white-glove support and configure networking equipment
Monitor common technical issues proactively and drive projects through to completion with minimal supervision
Collaborate with field leadership to understand business needs and deliver technology solutions that enhance productivity
REQUIREMENTS:
Strong foundation in networking fundamentals: DHCP, DNS, VPN, VLANs, and IP addressing
Hands-on experience supporting Microsoft 365, SharePoint, and OneDrive in enterprise environments
Proven ability managing and troubleshooting both iOS and Android mobile devices
Demonstrated Windows administration skills including software deployment and system configuration
Exceptional written and verbal communication skills with a customer-service mindset
Meticulous attention to detail and disciplined approach to ticket management and documentation
Experience with Windows 10/11 endpoint management, imaging, auto-provisioning, and health monitoring
Knowledge of identity and access management including SSO/MFA and account provisioning workflows
Familiarity with endpoint security tools such as EDR, disk encryption, and secure wifi/VPN configurations
Proficiency with remote support tools for screen-sharing and remote assistance
Understanding of basic network monitoring, switch/AP configuration, and onsite router/AP setup
Experience with help desk/ticketing systems for intake prioritization, SLA management, and comprehensive documentation
Ability to work with asset management systems for tracking laptops, peripherals, and jobsite equipment
Bachelor's degree or equivalent practical experience preferred
1-2+ years in progressively responsible technical support roles
Physical ability to lift up to 50 lbs occasionally and work in typical office and construction field conditions
NICE TO HAVE:
Previous experience supporting construction or field-operations environments where you've balanced office and remote site support
Scripting or automation skills for endpoint setup, configuration management, and health checks
Hands-on experience with network monitoring tools and intermediate switch/AP configuration
Exposure to knowledge base management and creating runbooks for common fixes and field checklists
WORK SETTING:This is a high-travel role (approximately 95%) based in the Dallas-Fort Worth area, requiring daily travel to various job sites throughout the region. Candidates must be comfortable working primarily in active construction site environments with moderate noise levels, occasional dust, and varying weather conditions, with limited time in traditional office settings.
Technical Support Engineer
Network administrator job in Port Saint Lucie, FL
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Our Technicians deliver TV and Smart Home solutions to millions of customers. As a technician, we will train you to lead the charge for a world-class customer experience, educating and connecting more Americans with every home you visit. You're the backbone of our organization and ensure an excellent customer experience. Our dedication to customer experience has paid off, as DISH is a six-time J.D. Power award winner for being #1 in Customer Satisfaction.
Job Duties and Responsibilities
What You'll Do:
You'll visit customers' homes, solve problems, and introduce them to smart home tech.
Install and service DISH equipment and smart home products in customers' homes
Teach customers how to use their tech and offer additional services when helpful
Keep a clean work area and maintain a professional attitude while working independently but staying connected with the team
What's in it for You:
Career Growth: Start here and grow fast! Many of our leaders began in this role, with opportunities to move into different departments for new challenges
Pay Increases: Automatic promotion after 6 months with a $1/hour raise. Additional promotions with 5-10% pay increases based on performance
Bonus Potential: Earn up to $6,400 your first year, and up to $9,100 annually after. High performers also receive AwardPerqs-redeemable for travel, electronics, and more
Comprehensive Benefits: Paid training, time off, Medical, Dental, Vision, Life Insurance packages, HSA, 401(K) with company match, Employee Stock Purchasing Program and Tuition Reimbursement
Exclusive Perks: Complimentary DISH TV ($114.99/month), discounts on Sling TV ($5/month), and Boost Mobile plans (starting at $15/month), company-provided van, tools, and uniforms
Paid Training You'll Get:
Clear, step-by-step guidance for installations and service
Smart home tech knowledge to support and educate customers
Best practices created by our most experienced techs
Skills, Experience and Requirements
What You'll Need:
Valid Driver's License: Clean record required
Schedule Flexibility: Willingness to travel as needed; flexible to work shifts that might include evenings, weekends, or holidays
Physical Ability:
Climb ladders (up to 40 ft)
Lift up to 70 lbs
Must meet and maintain 335 lb weight limit
Customer Focus: Build trust and create a great experience
Problem-Solving: Tackle a variety of challenges on the spot
Determination: Work in tight spaces and all kinds of weather
Adaptability: Handle changes and unexpected tasks with ease
Benefits:
From versatile health perks to new career opportunities, check out our benefits on our careers website.
Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record. Compensation listed may reflect a combination of hourly pay rate and location pay differential.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact *************** if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights (English/Spanish)
Salary Ranges
Compensation: $20.75/Hour