Senior Desktop Support Administrator
Network administrator job in Boston, MA
The Senior Desktop Support Administrator supports the IT team by providing tier 2/3 support in managing, maintaining, and securing an organization's endpoints, such as laptops, desktops, and mobile devices. This includes device management, software deployments, and user support. The ideal candidate is technically inclined, eager to learn, and able to work collaboratively within a dynamic IT environment. They should have a strong focus on customer service and operational excellence.
Office location and hours:
This position is based in Boston Massachusetts, currently 4 days in the office and 1 remote workday. Hours are 8:00am - 4:00pm.Availability for occasional travel and on-call support is essential.
Responsibilities:
Responsibilities include assisting with the deployment and maintenance of various devices, managing OS and application patching using tools like Intune and Jamf, monitoring endpoint security, and troubleshooting hardware and software issues.
Collaboration with IT teams on software deployment and maintenance, assist with patch management, maintain documentation, and provide user support and training on best practices.
Assist with onboarding/offboarding processes, ensuring timely provisioning and deprovisioning of devices. Support video conferencing systems and remote access tools.
Qualifications:
Required skills include familiarity with Windows and mac OS. Advanced knowledge of Microsoft 365 and Active directory group policy management as well as SCCM and Intune.
Must have strong troubleshooting and problem-solving abilities, excellent communication, ability to work independently and in a team, and eagerness to learn new technologies.
Basic understanding of networking and video conferencing technologies.
Preferred qualifications include experience with endpoint management tools such Jamf, and familiarity with scripting languages like PowerShell or Python, information technology service management and basic knowledge of networking and video conference support.
A Bachelor's degree in Computer Science, IT, or a related field (or equivalent experience) is required. ITIL certification and experience in IT support or a similar endpoint support role is also beneficial.
Perks and Benefits
4 weeks accrued paid time off + 9 paid national holidays per year
Free onsite gym at our Boston Location
Tuition Reimbursement
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Robust health and wellness program and fitness reimbursements
Auto and home insurance discounts
Matching gift opportunities
Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
Various Paid Family leave options including Paid Parental Leave
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Convenient location directly across from South Station and Pre-Tax Commuter Benefits
Salary Range: $80,000-$108,000 a year. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
#LI-DNI
Permanent Service Desk Engineer
Network administrator job in Boston, MA
PERMANENT Service Desk Engineer~ Hybrid 3 days
Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1/2 service with engineering minded problem solving, automation/scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere.
RESPONSIBILITIES:
White Glove/ End User Support
Provide Tier 1 & Tier 2 support for Windows 10/11 laptops/desktops, mobile devices (iOS/iPadOS/Android), peripherals, and core applications.
Deliver in person, remote, and on-site assistance; prioritize executive/VIP and trading adjacent users with discretion and urgency.
Support collaboration tools (Microsoft 365/Exchange Online, Teams, SharePoint/OneDrive; Zoom/Zoom Rooms) including meeting setup and room tech.
Identity, Device, and Application Management
Troubleshoot and administer Active Directory/Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls.
Handle endpoint lifecycle: imaging/provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning.
Maintain asset inventory accuracy and chain of custody for devices and loaners.
Automation & Continuous Improvement
Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning/deprovisioning, mailbox/Teams' automation, Intune/Graph tasks).
Build self-service/runbooks, workflows, and knowledge base articles to improve first contact resolution.
Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines.
Security & Compliance
Apply strong security hygiene in daily support: data protection, least privilege access, secure file sharing, and incident triage.
Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation.
Assist in BCP/DR exercises and ensure support readiness for critical business periods.
Global Site Support & Vendor Coordination
Coordinate with a Managed Service Provider to perform Tier 1 support
Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break/fix, logistics)
Assist with office moves, equipment deployment, and conferencing/AV maintenance.
ITSM Process Excellence
Work within an ITSM platform (ServiceNow/Freshservice/Jira): incident, service request, change, problem, and CMDB/asset management.
Maintain accurate, current documentation of procedures, configurations, and known errors.
REQUIRED SKILLS:
Bachelor's Degree in Computer Science or related field
3-5 years in a Service Desk/Desktop Support role within a professional IT environment.
Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint/OneDrive) and Windows 10/11 troubleshooting.
Experience with Active Directory/Entra ID, Intune, Group Policy, and device provisioning (Autopilot).
PowerShell scripting for support and administration; comfort reading API/Graph docs and JSON outputs.
Solid understanding of ITIL/ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk/Jira).
Excellent communication and customer empathy; able to translate technical issues into business friendly language.
Strong organization and multitasking in a fast paced, high stakes environment.
PREFERRED QUALIFICATIONS:
Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency.
Exposure to Azure.
Experience with Cortex XDR, Conditional Access, AIP/Purview, and security incident handoff.
Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows).
Knowledge of networking fundamentals (DNS/DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV/Zoom Rooms.
Familiarity with SCCM/MECM or co management with Intune.
Certifications: ITIL 4 Foundation, Microsoft 365 Certified: Endpoint Administrator (MD?102), AZ?900, Security+.
Desktop Support Specialist
Network administrator job in Warren, MA
Key Responsibilities:
· Provide second-level technical support for desktop/laptop hardware, software, and peripheral
issues.
· Diagnose and resolve advanced technical issues escalated from the L1 support team.
· Install, configure, and maintain operating systems, software applications, and system updates.
· Perform root cause analysis to identify recurring technical problems and develop solutions.
· Excellent in troubleshooting break/fix issues of windows and mac computers
· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.
· Collaborate with IT team members on projects, upgrades, and implementations.
· Maintain accurate records of work performed, issues, and resolutions using the company's
ticketing system.
· Provide remote support and troubleshooting for users working from home or in the field.
· Train and mentor junior support technicians as needed.
· Ensure compliance with IT policies, security protocols, and best practices.
· Perform routine maintenance and inspections to ensure optimal performance of equipment
· Build and maintain strong relationships with end users and ensure user satisfaction
Qualifications:
· Associate's or bachelor's degree in information technology, Computer Science, or related
field, or equivalent work experience.
· 3+ years of experience in a desktop support or similar role.
· Strong knowledge of Windows and Mac operating systems.
· Proficiency with Microsoft Office Suite and other common software applications.
· Experience with Active Directory, group policies, and user account management.
· Familiarity with remote desktop tools and support software.
· Excellent problem-solving and analytical skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support
Technician (MCDST) are a plus
System Administration - Office 365 & Exchange
Network administrator job in Boston, MA
Duration: 6 months with possible extension
Top 3 Technical Skills:
1. Microsoft 365 Administration Expertise
2. Exchange Online Administration and Troubleshooting
3. PowerShell Scripting for Automation
TOP SKILLS:
We are looking for someone who is beyond Tier 1 Helpdesk level, who has Exchange Online Administration and M365 Administration experience.
Position Description
The ideal candidate is an energetic quick learner who possesses superior interpersonal and communication skills, has experience supporting Microsoft Exchange Online and Microsoft 365, and regularly demonstrates creative problem solving.
Responsibilities:
Diagnose, escalate and resolve software incidents for vendor-based and custom developed applications such as Microsoft 365 Exchange, Teams, Slack, and Zoom
Participate in projects providing subject matter and technical expertise on applications
Configure applications to match business needs
Draft and update use case and technical documentation as needed
Create troubleshooting guides and knowledge articles
Complete other responsibilities as assigned
Basic Qualifications
At least 2 years' progressively responsible experience as an application administrator or in a technical support role is required
Additional Qualifications and Skills
Bachelor's degree in computer science, technology, management information systems, computer engineering, or similar field is preferred
Administering, configuring, and maintaining Microsoft 365 applications
Experience with the administration and support of Microsoft M365 collaboration suite
Developing and implementing workflows using Power Automate
Advanced Microsoft Exchange mailbox administration
Demonstrated experience troubleshooting mail flow problems
Experience with creation of scripts in PowerShell
Demonstrated solution design using both technical and business process approaches is preferred
Experience with custom developed applications and the software development life cycle is preferred
Experience leveraging APIs, reporting, and data analytics is preferred
System Administrator
Network administrator job in Boston, MA
6+ MONTH CONTRACT - W2 LOCAL CANDIDATES
Hybrid - Boston MA
Act as the primary point of contact for Office 365 support and administration. Working on a small team, candidates will support MS365, Linux, Active Directory, and other cloud systems.
Manage incoming trouble tickets related to User Access, System Performance, Troubleshooting system errors, Adds/Changes, Security Issues
Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions
Responsible for special projects including customer migrations to Microsoft Office 365
Analyze and provide feedback regarding deployment process and technology improvements
Provides technical support to customers using remote tools
Suggested Experience
Bachelor's Degree in Computer Science or similar work experience
2+ years of professional experience providing admin, engineering and desktop support for Office 365
High attention to detail with the ability to understand complex workflow systems
Subject matter expert; Office 365, Active Directory, Networking, Personal & Mobile Computing Device
Industry Certifications Suggested - Office 365, MCSE, ITIL or other
Desktop Support Specialist
Network administrator job in Boston, MA
FT Hybrid role, 2-3 days in Quincy, MA
Candidate must work the 2nd shift - 11 AM to 8 PM EST
IT helpdesk technician, 3+ years experience
Solid Understanding of Identity Access Management and best practices is desired.
Python or PowerShell scripting is a plus.
Great communications and ability to work with our client users and customer VIP executives at their office locations.
Self Starter. Able to work independently. Avid learner.
Prior MSP experience is very helpful.
Imaging to a workstation - For MS, it would be Intune and Apple Congi - knowledge here is key
Laptop workstation setups & user onboards is the main functions with client office support that includes A/V media rooms, Wifi/Network, Printers, Phones, Level1 Helpdesk triage & troubleshooting etc.
Supporting Level1/2 ticket requests for clients as part of the helpdesk team and rolls into our Helpdesk Manager/Lead
Some background with Windows, including Windows 11 upgrade support and rollouts to laptops
Azure and AWS knowledge are key
Experience supporting VP-level laptop issues
Some background in MacOS workstation support
Some background with InTune, Kandj,i and similar imaging and deployment software
Position will be reporting into our Quincy Marina Bay office.s
Network Admin || Boston, MA | **LOCALs Only || ** No G. C, E. A. Ds
Network administrator job in Boston, MA
Role: Network Admin
Duration - 6 months with possible extension
Remote or onsite- Hybrid preferred - Boston location. Remote accepted in CST hours
Remote accepted in CST hours
This role will support and augment our acquisitions IT staff, ensuring the smooth operation, integration, and management of general IT systems and network infrastructure. The ideal candidate will have strong technical expertise, adaptability, and the ability to work collaboratively in a fast-paced environment.
Qualifications:
3+ years' experience in IT systems/network administration roles (MS Windows Server environments required; Linux experience a plus).
3+ years in endpoint management tools (Tanium preferred)
Experience with network configuration-switches/routers/firewalls (FortiGate and Cisco preferred).
Hands-on experience with Microsoft Active Directory & Office 365 administration.
Familiarity with virtualization platforms (VMware/Hyper-V).
Knowledge of backup solutions (Veeam/Datto/Acronis or similar) and disaster recovery principles.
Strong troubleshooting skills; able to prioritize multiple tasks/projects efficiently.
Network Support Technician
Network administrator job in Westborough, MA
Title: Network Support Technician
Fully Onsite Job
Required experience in Windows Refresh, imaging, migration, and deployment.
Troubleshoot and resolve incidents for desktops/laptops hardware and software issues.
Installing and configuring County standard Hardware and Software
Installing and maintaining hardware and computer peripherals.
Installing and upgrading operating systems and computer software.
Troubleshooting networking and connection issues.
Advising on software or hardware upgrades.
Analytical problem-solving abilities, proactive/positive team player, resourceful, innovative Demonstrate professional organization, documentation, communication, and interpersonal skills Proven multi-tasking skills, including ability to work effectively under pressure, handle heavy volumes and meet demanding deadlines
Support Engineer
Network administrator job in Boston, MA
Molten Cloud empowers creators and rights-holders of media content through technological innovation. The Molten Cloud platform transforms and simplifies today's complex intellectual property rights, content and licensing operations. The platform is used by media organizations to manage over 175M film/TV rights, hosting data and content for over 10% (per IMDB) of all movies known to exist.
Founded in the heart of MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by leading media-tech investors and advisors such as Jack Dorsey and Ashton Kutcher.
As a Support Engineer at Molten, you will perform a variety of tasks and hold a number of responsibilities. A good candidate should have a strong background in the following areas/technologies:
Customer Support: you'll be talking to our customers on a daily basis, answering their questions about the platform, and troubleshooting their issues.
Scripting: you'll be writing and executing Python scripts to handle Molten's backend operations for things like database migration, task automation, etc.
Databases: you should be comfortable with manipulating large data sets, writing queries, and organizing existing data to prepare for customer onboarding, database migrations, creations, and maintenance
System Administration: you're a power user in Linux, but comfortable in a Windows environment as well
As an ideal fit for this role, you are analytical, entrepreneurial and organized.
Analytical: you are comfortable with data and complexity. You obsess over the details, and no detail is too small for you.
Entrepreneurial: you take ownership of your work, collaborate with your teammates to leverage their complementary skill sets, and train yourself to acquire the skills you need to get the job done. You will be given a large amount of freedom, and responsibility, to take on tasks that satisfy our clients.
Organized: when things get overwhelming for most people, you have the demonstrated ability to put things in perspective, prioritize your own workload, and deliver results.
Our culture is about being rigorous at work and celebrating our big and small wins as a team. At Molten, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. Everyone on the team primarily works remotely, and the company reimburses purchases for laptops and other office supplies. Benefits include health, vision and dental insurance, but most importantly - a group of exceptional individuals building industry-defining tech.
Salary Range: $65k - $90k
Equity Range: 0.0% - 0.1%
Information Technology Support Engineer
Network administrator job in Boston, MA
A dynamic organization is looking for an experienced IT Support Engineer to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation.
What You'll Do:
• Provide onsite and remote support for hardware, software, and collaboration tools
• Troubleshoot advanced issues across Windows, Microsoft 365, and networking
• Manage onboarding/offboarding, provisioning, and access control
• Maintain Windows 11, M365 apps, and endpoint devices
• Support conference room AV systems
• Build automation scripts (PowerShell, Python, Bash)
• Serve as an escalation point and mentor junior staff
• Maintain documentation and knowledge articles
• Handle service requests in line with SLAs
• Coordinate with vendors and collaborate with regional/global IT teams
• Support security, patching, and compliance efforts
• Contribute to ongoing automation and process-improvement projects
What We're Looking For:
4-7 years of corporate IT support experience
Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11
Solid scripting/automation skills (PowerShell, Bash, Python)
Strong troubleshooting, communication, and mentoring skills
Knowledge of networking fundamentals and endpoint security tools
Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus
Infrastructure & Network Engineer (Contract-to-Hire)
Network administrator job in Waltham, MA
Waltham, MA - 3 Days Onsite
Employment Type: 6+ Month Contract-to-Hire
Industry: Financial Services
We are seeking an experienced Infrastructure & Network Engineer to support and maintain enterprise systems in a dynamic, high-availability environment. This role blends hands-on network operations, systems administration, and incident response. The ideal professional brings strong technical depth, clear communication skills, and a proactive, collaborative approach.
What You'll Be Doing
Maintain, patch, and upgrade core infrastructure components including servers, virtualization platforms, and network hardware
Oversee daily operations of enterprise network and systems environments to ensure uptime, security, and performance
Actively monitor system health and respond to alerts and outages, including participation in an on-call rotation
Lead troubleshooting efforts for complex network and infrastructure issues in collaboration with internal technical teams
Configure and support firewall rules, traffic distribution, and segmented network architectures
Develop scripts and automation to reduce manual work and improve operational reliability
Perform root cause analysis following incidents and implement long-term preventative solutions
Create and maintain technical documentation for configurations, procedures, and troubleshooting standards
Required Experience & Technical Background
5+ years of hands-on experience supporting enterprise-level network and infrastructure environments
Strong command of switching, routing, VLANs, VPNs, dynamic routing protocols, and security best practices
Practical experience with Cisco network equipment, Palo Alto firewalls, and wireless networking solutions
Ability to support VoIP and video collaboration issues at the network level
Experience working with internet service providers, circuit troubleshooting, and service escalations
Working knowledge of Windows and Linux server platforms and VMware virtualization
Exposure to public cloud environments such as Azure or AWS is preferred
Scripting and automation experience using tools such as PowerShell, Python, or Ansible
Proven analytical troubleshooting skills and a structured approach to problem resolution
Strong written and verbal communication skills with solid documentation habits
Relevant certifications (CCNP, CCDP, PCNSA/PCNSE, VCP, or similar) are a plus
IT Support Engineer - Urgent
Network administrator job in Mansfield, MA
Hi
We are looking for an IT Support Engineer with 1-4 years of experience to provide technical support for end users, systems, and network components. The role involves troubleshooting hardware/software issues, managing OS installations, and supporting enterprise tools.
Job Title: Desktop IT Support Engineer (5) Openings
Location: MA / Mansfield
Onsite Work
Full Time
Start date: 18th December 2025
Job Responsibilities:
IT Support Engineer - (1-4 Yrs)
Provide L1/L2 IT support for end users, including Windows troubleshooting, hardware/software issues, OS imaging, and device setup. Handle SCCM/Intune deployments, AD user management, and basic network support (LAN/Wi-Fi/VPN). Manage tickets via ServiceNow and ensure compliance with the Project.
Technical Skills:
M365
Azure AD
ServiceNow
Basic networking skills
Complex system Troubleshooting skills
Printer management
AV solution support
VIP support
Printer and industrial scanner support
System Cybersecurity Engineer II
Network administrator job in Bedford, MA
Veteran-Owned Firm Seeking a System Cybersecurity Engineer II for an Onsite Assignment at Hanscom Air Force Base (AFB)
My name is Stephen Hrutka. I lead a Veteran-Owned management consulting firm in Washington, DC. We specialize in Technical and Cleared Recruiting for the Department of Defense (DoD), the Intelligence Community (IC), and other advanced defense agencies.
At HRUCKUS, we support fellow Veteran-Owned businesses by helping them recruit for positions across organizations such as the VA, SBA, HHS, DARPA, and other leading-edge R&D-focused defense agencies.
We seek to fill a System Cybersecurity Engineer II role at Hanscom Air Force Base (AFB) in Bedford, MA.
The ideal candidate must have an active Secret Security Clearance, a DoD 8570.01-M MGT512-compliant certification, and experience with LogRhythm. Required qualifications include either a BA/BS with 10 years of cybersecurity experience (5 in DoD), an MA/MS with 5 years (3 in DoD), or 15 years of related experience with proper certifications, including 5 years in DoD.
If you're interested, I'll gladly provide more details about the role and discuss your qualifications further.
Thanks,
Stephen M Hrutka
Principal Consultant
HRUCKUS LLC
Executive Summary: HRUCKUS is seeking a System Cybersecurity Engineer II with Secret Clearance for a role at Hanscom Air Force Base (AFB) in Bedford, MA.
Position Overview: The System Cybersecurity Engineer II will be able to perform work that involves ensuring the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools.
Position Responsibilities:
Supporting the system/application authorization and accreditation (A&A) effort, to include assessing and guiding the quality and completeness of A&A activities, tasks, and resulting artifacts mandated by governing DoD and Air Force policies (i.e., Risk Management Framework (RMF).
Recommending policies and procedures to ensure the reliability of and accessibility to information systems and to prevent and defend against unauthorized access to systems, networks, and data.
Conducting risk and vulnerability assessments of planned and installed information systems to identify vulnerabilities, risks, and protection needs.
Promoting awareness of security issues among management and ensuring sound security principles are reflected in organizations' visions and goals.
Conducting systems security evaluations, audits, and reviews.
Recommending systems security contingency plans and disaster recovery procedures.
Recommending and implementing programs to ensure that systems, networks, and data users are aware of, understand, and adhere to systems security policies and procedures.
Participating in network and systems design to ensure implementation of appropriate systems security policies.
Facilitating the gathering, analysis, and preservation of evidence used in the prosecution of computer crimes.
Assessing security events to determine impact and implementing corrective actions.
Ensuring the rigorous application of information security/cybersecurity policies, principles, and practices in the delivery of all IT services.
Perform the Information System Security Engineer (ISSE) duties in an Information Assurance Workforce System Architecture and Engineering (IASAE) position as outlined in AFI 33-200, AFI 33-210 and AFMAN 33-285 for assigned systems.
Perform the Information System Security Manager (ISSM) duties as outlined in DoDI 8510.01 for assigned systems/applications.
Perform the Information System Security Officer (ISSO) duties as outlined in DoDI 8510.01 for assigned systems/applications.
Other duties as assigned.
Required Qualifications:
Clearance: Active Secret Security Clearance
BA/BS degree with a minimum of 10 years of cybersecurity experience, including 5 years supporting the Department of Defense (DoD); or an MA/MS degree with at least 5 years of experience, including 3 years in a DoD environment; or 15 years of directly related experience with the appropriate certifications, of which a minimum of 5 years must be within the DoD.
DoD 8570.01 MMGT512 compliant certification.
Experience with LogRhythm.
Lab/SCIT management experience preferred.
Experience with the Risk Management Framework (RMF).
Details:
Job Title: System Cybersecurity Engineer II
Location: Hanscom Air Force Base, MA
Clearance Requirement: Active Secret Clearance
Assignment Type: Full-time, Onsite
Salary Range: $130,000 - $140,000 per year
IT Support Engineer
Network administrator job in Boston, MA
Onsite - Boston, MA
6-Month Contract (+ Extensions)
Join a global company where technology powers every part of the business. This hands-on role blends IT support, infrastructure management, and technology projects, supporting both onsite and remote users across multiple regions.
What you'll do:
Deliver 1st and 2nd line support for desktops, laptops, printers, mobile devices, and software applications
Troubleshoot hardware, software, network, and connectivity issues in a hybrid environment
Configure and maintain endpoints using modern management tools like Intune or similar
Support LAN/WAN, Wi-Fi, and cloud-connected devices
Assist with rollouts, upgrades, and implementation of new IT systems
Provide training and guidance to users on IT tools and best practices
Identify opportunities to streamline processes and take ownership of small projects
What we're looking for:
Experience in 1st/2nd line IT support in a corporate or global environment
Comfortable supporting Windows, mac OS, and mobile platforms
Familiarity with modern endpoint management, cloud apps, and hybrid systems
Strong troubleshooting skills across hardware, software, and networking
Self-motivated, proactive, and able to work independently while collaborating with a team
If you're an adaptable IT professional who thrives in a varied, fast-paced environment and wants exposure to modern systems on a global scale, this is the role for you.
Technical Support Engineer
Network administrator job in Boston, MA
This is a customer-facing role where the primary tasks would involve (i) helping customers get set up with the PreVeil's end-to-end secure mail and file sharing solution and (ii) addressing customer technical issues as they come up. As part of this, the person will be closely working with the software development and sales and business teams within the company.
Key Responsibilities:
Resolving customer questions and issues by service ticket and email
Onboarding new customers by conducting live Zoom meetings and providing subsequent training sessions as needed
Taking ownership of technical issues, and working with the development team to resolve more advanced issues when necessary
Managing IT projects such as file migration, email services, SIEM services and software deployment
Documenting troubleshooting and problem resolution steps for internal and external use
Skills and Experience:
BA/BS degree in Information Technology or a related technical field, or equivalent practical experience.
4+ years of relevant customer support experience of commercially deployed
product/service; proven working experience in enterprise technical support
Experience working in a fast-paced work environment with a growing customer base
Ability to multi-task and prioritize
Experienced with enterprise IT software deployments (Windows and Mac).
Familiarity with configuring and using common mail clients (Microsoft Outlook and
Gmail)
Experience using a service ticketing system (Jira and Confluence experience preferred)
Excellent written and verbal skills; excellent phone manner
Preferred Skills
Knowledge of virtual desktops and AWS workspaces is a plus.
CompTIA A+ certification
Experience with Linux is a plus
MSP experience preferred
Familiarity with iOS or Android
Familiarity with Zoom
Infrastructure Engineer
Network administrator job in Boston, MA
Infrastructure Engineer - Cambridge, MA (Onsite)
An MIT spin-out building a platform that makes AI faster, cheaper, and easier to deploy - cutting costs up to 90% with 2×-15× performance gains for enterprise customers is looking for a Senior Infrastructure Engineer to join their team.
What Will I Be Doing?
Design, build, and maintain secure infrastructure for Fortune 500 AI deployments
Package, release, and manage lifecycle of customer-distributed components (Helm charts, CRDs, operators)
Provide infrastructure guidance across AWS, GCP, and Azure with deep knowledge of each platform's quirks
Design artifact distribution via OCI registries, GitOps pipelines, and private repos
Define contracts between cloud-hosted and customer-hosted environments
Implement versioning, upgrade paths, rollback mechanisms, and zero-downtime deployments
What We're Looking For:
5+ years infrastructure/DevOps experience with production Kubernetes expertise
Kubernetes expertise - written Helm charts, CRDs, deployed operators/controllers in production
Multi-cloud fluency - Hands-on experience with AWS, GCP, and Azure quirks and best practices
Experience designing software distribution for on-prem/customer-hosted deployments
Terraform, CI/CD (GitHub Actions, ArgoCD), container registries, scripting (Bash/Go/Python)
What's In It For Me?
Pre-Series A startup ($10M seed, Series A planned 2026)
Direct impact on Fortune 500 customers and live enterprise AI deployments
Work with MIT CSAIL researchers and industry veterans building cutting-edge AI infrastructure
Competitive salary, equity, and benefits
Apply now for immediate consideration!
Senior Infrastructure Systems Engineer
Network administrator job in Boston, MA
Senior Infrastructure Systems Engineer - Hybrid Cloud (Azure / On-Prem / M365)
We're seeking a Senior Infrastructure Systems Engineer for a leading investment management firm to take ownership of critical projects across a hybrid cloud environment. You'll design, deploy, and maintain secure, scalable infrastructure solutions spanning Azure and on-prem systems, while driving automation and modernization efforts.
What You'll Do:
Design, implement, and support hybrid infrastructure (Azure + on-prem).
Administer and optimize M365 services (Exchange, Teams, SharePoint, Intune, Purview).
Automate and manage infrastructure using PowerShell, Python, or Terraform.
Strengthen security, compliance, and observability practices.
Collaborate with cross-functional teams to deliver reliable, scalable solutions.
What You Bring:
3+ years' experience in hybrid cloud environments (Azure / On-Prem / M365)
Deep knowledge of M365, Active Directory, Entra ID
Powershell or (Python or Terraform)
Ability to manage complex projects independently.
Ready to take on a hands-on role shaping hybrid cloud infrastructure?
We invite you to apply and be part of a team driving innovation and excellence!
AI & Systems Engineer
Network administrator job in Boston, MA
Job Title: Artificial Intelligence Engineer Location: Boston/Hybrid Type: Full-time
The Role We're looking for a hands-on AI Systems Engineer to own the deployment, integration, and support of AI-powered tools (LLMs, Copilot, Claude, etc.) while keeping enterprise infrastructure running smoothly in a professional services environment.
What You'll Do
Build, deploy, and maintain AI applications that supercharge legal and knowledge workflows
Manage and optimize cloud (Azure/M365) and on-prem environments (Windows/Linux, VMware/Nutanix, AD, SQL)
Write production-grade Python/PowerShell, automate everything, consume REST APIs and SDKs
Craft high-impact prompts and fine-tune LLM usage
Partner with architecture and ops leadership on strategy, resilience, and continual improvement
Research emerging tech and drive efficiency gains
Rotate in 24×7 on-call (escalation/triage)
You Bring
7+ years supporting mission-critical IT in professional services or similar
Real experience with modern LLMs and AI tools
Strong Python or PowerShell + familiarity with ML libraries
Deep experience with Azure, M365, Active Directory, virtualization, networking, backups
Proven ability to solve complex problems independently and communicate clearly
Bachelor's in CS or related field
Systems Engineer
Network administrator job in Boston, MA
Systems Engineers Nationwide Opportunities Are you a technically minded problem solver who thrives on designing, integrating, and optimizing complex systems? Whether your expertise lies in pharma, medical device, med tech, or advanced manufacturing, we'd love to connect.
At Scientific Search, we partner with innovative companies across the U.S. who rely on Systems Engineers to bridge the gap between hardware, software, and process - and we're continually supporting searches for these critical roles.
We're always interested in speaking with Systems Engineers experienced in:
Designing and implementing automated or integrated systems
Supporting equipment or process validation and system-level troubleshooting
Working cross-functionally with R&D, manufacturing, and quality teams
Ensuring reliability, scalability, and compliance within regulated environments
If you'd like to be considered for future Systems Engineer roles, we'd love to review your background and keep you in mind as new opportunities arise.
Submit your resume
We're always expanding our network of talented engineers - let's stay in touch so we can connect you with the right role when it's available. #19577
System Engineer
Network administrator job in Burlington, MA
Title: System Engineer
Duration: Full-Time
Responsibilities
Help to translate consumer and stakeholder needs into product requirements, manage requirement change process, and decompose system level requirements to subsystems, modules, and components.
Create system architectures that will deliver product features and functionality.
Cascade subsystem requirements to platform owners and manage interfaces between subsystems.
Identify and charter R&D efforts for all new innovations required to meet program goals. Engage external partners when needed to execute these programs.
Assist with learning plan development and prioritization to drive decision making at schedule intervals.
Assist with risk analysis mitigation, and validation plans.
Lead teams through engineering development using LAMDA/DAMAICor similar systematic tools.
Make data driven decisions using the Six Sigma toolbox and coach others in the use of six sigma tools and methods.
Have a hands on approach with prototyping and testing.
Communicate development progress to senior leadership.
The Senior Systems Engineer is required to be hands on with prototypes and testing during development.
Support organizational continuous improvement projects to evolve our ways of working.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Requirements:
MS or BS in Engineering with 10+ years of engineering experience preferably in high volume consumer product development.
Six Sigma Green Belt or Black Belt Certification
Experience using statistical software tools like JMP, Minitab, or R
Expert level 3D modeling experience (Solidworks preferred).
General understanding of systems modeling and finite element methods.
A breadth of understanding of all engineering disciplines with strong depth in one or more.
Experience leading DFMEA activities and creating validation plans.
Proven experience building prototypes, test fixtures, and running experiments.
Excellent verbal and written communication skills.