Night auditor jobs in Appleton, WI

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations! Benefits: Competitive pay Flexible scheduling Supportive team environment Opportunity for advancement Responsibilities: Greet and assist guests during arrival and departure Process payments and issue room keys Respond promptly to guest questions and concerns Coordinate with housekeeping and maintenance Maintain accurate reservation records

Position: Night Auditor- Full Time Reports to: Guest Services Manager Job Purpose: Close current operating day and open the new operating day, to ensure proper accounting & Resort management. Job Summary: Welcomes and registers guest, establishes credit, directs guest to room, relays messages, answers questions about services, flips system to the new operating day, maintains and updates records, obtains payments. Duties Welcomes guest by greeting, answering questions, responding to requests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Establishes credit by verifying credit cards or obtaining cash. Directs guest to room by showing location on Resort map. Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc. Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel. Works the Night Audit Processes to close the current operating day and to begin the new operating day. Closes current day credit card batches to ensure proper processing of payments. Runs necessary system reports, and records information on a spreadsheet for Accounting. Contributes to team effort by accomplishing projects/tasks as needed. Completes nightly task list to prepare team for upcoming day. Willingness to support others where needed. Assist with limited Maintenance calls and requests. Qualifications Effective communication skills Detail oriented Customer focused. Hospitality/Front Desk Experience preferred, but not required. High School Diploma or equivalent experience. Ability to work 3 rd shift. Physical Requirements Lift up to 10 lbs. Sit and/or stand long periods.

JOB TITLE: FRONT OFFICE NIGHT AUDITOR USUAL TIME OF WORK SHIFT: Varies with facility needs. Full-time or part time positions, variable hours per week. BREAKS: Two breaks, and one ½ hour lunch, depending on shift. OVERTIME: As necessary MACHINES USED: Office machines, tools, and equipment, i.e. desktop or laptop computer, fax, copier, printer, shredder, credit card reader, company vehicle (automatic transmission equipped). TOOLS USED: General clerical office tools and equipment, cell phone, calculator, etc. ASSISTIVE DEVICES: Wheeled pushcarts, luggage carts, dollies, raingear, etc. SAFETY CLOTHING/EQUIPMENT: Company uniform only, consisting of dress or casual shirt, pants SKILLS & ABILITIES REQUIRED: Speak, read, write, and understand the primary language(s) used in the workplace. Previous experience in staff management; Bilingual a plus. DESCRIPTION OF WORKPLACE/WORKSTATION: The work takes place at a variety of office locations within a hotel facility. The surfaces at the office locations are level, carpeted, tiled, or have wood flooring. All of the work locations are well-lit and temperature controlled. The Front Office Night Auditor may be exposed for limited periods of time to various weather conditions when ambulating from parking lot to office areas, building to building or other outdoor areas. The position may require the operation of a motor vehicle, as assigned. DESCRIPTION OF JOB TASKS/PURPOSE: The Front Office Night Auditor performs a variety of services for guests. Primarily, he/she registers arriving guests, assigns rooms, and checks guests out at the end of their stay. The Front Office Night Auditor also keep records of room assignments and other registration information in a computer database. When guests check out, the Front Office Night Auditor prepares and explains the charges, as well as processes payments. He/She represents the establishment, and attitude and behavior greatly influence the public's impression of the establishment. When answering questions about services, check out times, the local community, or other matters of public interest, the Front Office Night Auditor must be courteous and helpful. Should guests report problems with their rooms, the Associate contacts members of the housekeeping or maintenance staff in order to correct them. When necessary, the Associate will deliver basic necessities (i.e., toiletries) to guests if no other staff member is available. The Front Office Night Auditor is responsible for performing most major managerial decisions. (With proper authorization.) Depending on the property, additional supervisory responsibilities may include: Front Office Operations, Information and Services; basic bookkeeping; Advance Reservation Agent; cashier; and telephone multiline operation. Major Job Functions: 1. The Front Office Night Auditor closes out daily shift, and completes the day's necessary documentation. Opens the next day's shift including any documentation preparation. Provides the highest quality of service to the customers at all times. 2. Greet customers immediately with a friendly and sincere welcome. 3. Utilize guest's names in interactions whenever possible. 4. Promptly respond to all guest-related concerns including but not limited to complaints and special requests. 5. Have a thorough knowledge of emergency and security procedures. 6. Know how to clean guestrooms to standards. 7. Know how to perform basic routine maintenance as well as how to properly operate all mechanical units within the guestroom. 8. Know how to operate all laundry equipment. 9. Keep maintenance personnel informed of all maintenance needs. 10. Proper uniform attire must be worn at all times in accordance with the Company and your hotel's brand standards. 11. Personal cleanliness and neat appearance are required. Shoes must be low heeled and have heels and toes closed. 12. Practice safety standards at all times. 13. Be able to move miscellaneous items weighing up to 40 lbs. Please inform property management if you are unable to meet this requirement so they can determine if a reasonable accommodation can be made. 14. Associates may be required to work varying schedules to reflect the business needs of the hotel. 15. Regular attendance in conformance with the standards, which may from time to time be established by The Victus Group is essential to the successful performance of this position. 16. Check guests in and out in an efficient and friendly manner. 17. Post guest changes and compute guest bill using the brand specific PMS. Collect payment and make change for hotel guests following all cash handling procedures as required by Company standards. 18. Promote the hotel's marketing programs. 19. Track business via the recording of appropriate corporate/leisure information within the PMS system. 20. Maintain a positive, interactive relationship with any property-based sales personnel. 21. Handle guest mail and messages per established procedures. 22. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities and selling strategies. May assist in parking lot guest activities 23. Take reservation requests efficiently. 24. Answer switchboard in accordance with standards of proper telephone etiquette. 25. Block rooms and handle special requests. 26. Monitor room availability. 27. Handle safe deposits by guests per established procedures. 28. Keep lobby and guest areas clean and presentable. 29. Offer and properly handle wake-up calls. 30. Open and close shift; make cash drops. 31. Ensure all credit cards, cash, and change fund are balanced throughout each shift. 32. Ensure we have appropriate signatures/authorization prior to processing any credit card transactions. 33. Monitor the intake of currency to protect against counterfeit bills. 34. Inform management of any guest or systems related complaints or problems. 35. Communicate with incoming staff and management by logging pertinent information in the front desk log. 36. Pass on guest lost and found inquiries to management. 37. Monitor and maintain an adequate amount of office supplies such as folio paper, registration slips, and pens to ensure smooth and continuous operations. 38. Develop and maintain a working knowledge of local attractions, restaurants, and area business. 39. Develop and maintain a basic knowledge of major interstates and other roadways to assist in offering directions. 40. Send and receive facsimiles for guests. 41. Other duties deemed necessary by management that are within the associate's abilities. 42. Must have a valid drivers license and a clean driving record Associate must adhere to all work rules, procedures, and policies established by the company including, but not limited to, those contained in the Associate handbook. Must be willing to perform other duties as assigned, of which the associate is capable. This employer participates in E-Verify. E-Verify is a program used to verify employment eligibility for new hires. As part of E-Verify, we will check your employment eligibility by comparing the information you provide on Form I-9 with records of the Social Security Administration (SSA) and/or Department of Homeland Security (DHS). You have the right to know if your employer uses E-Verify and to be informed if your E-Verify case results in a tentative nonconfirmation (mismatch). You also have the opportunity to take action to resolve a mismatch. You can start and continue working while resolving a mismatch.

We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations! Benefits: Competitive pay Flexible scheduling Supportive team environment Opportunity for advancement Responsibilities: Greet and assist guests during arrival and departure Process payments and issue room keys Respond promptly to guest questions and concerns Coordinate with housekeeping and maintenance Maintain accurate reservation records

Upholds the Credit Union's mission of “We do the right thing one member, one employee, and one experience at a time to strengthen the communities we serve” by assisting members in person and on the telephone, delivering comprehensive Credit Union information through attentive, consultative guidance. Refers members to the appropriate team member in a professional and efficient manner. Demonstrates a commitment to providing enthusiastic, high-quality service, with a strong focus on cultivating meaningful relationships with members. Essential Responsibilities Welcomes all members upon their arrival to the facility. Creates an inviting space by assisting members and vendors in person, determine their needs, and refer them to the appropriate team members. Communicates wait times and may offer refreshments while they are waiting. If the appropriate team member is unavailable, this role may accept a message on their behalf and ensure it is promptly delivered, request alternative option to assist member, or if permitted may schedule appointment. Engage members in thoughtful conversation, this role identifies opportunities to share promotions and proactively connect individuals to expert resources-including Member Service Representatives, Mortgage Lenders, and the Capital Investment Group. Coordinating member appointments as needed, this approach fosters trust and encourages deeper engagement with the Credit Union's full suite of services. Educates new and existing members about the credit union's products and services tailored to support their financial well-being and deliver meaningful benefits. Process special member requests, including but not limited to account research, stop payments, wire transfers, ACH, check orders, and updating contact information. Maintains an effective working knowledge, including the technical aspects of the products and services offered to members. May include additional training in areas related. Address and resolve member concerns and complaints as needed, ensuring timely and effective solutions. Brings member questions and concerns to supervisor if attention and follow up is needed. May perform miscellaneous duties including, but not limited to, sorting mail, verifications of deposit, ordering bakery items, making coffee, organizing and cleaning kitchen, ordering and stocking branch and kitchen supplies, making popcorn, maintaining facility and delivery logs for the branch. Maintains a presentable lobby area for members and vendors. Log all vendors accessing the building. Completes miscellaneous projects for the organization including help with stuffers, process mail payments, process transactions for members that do not involve cash, open additional accounts for members such as savings and Certificates, assist with Digital Banking questions, assist with debit card printing and questions, perform Notary and Signature Guarantee services, send out holiday cards, and additional tasks as needed. Necessary Experience and Qualifications Ability to read, write, and comprehend detailed and sometimes technical instructions, correspondence, and memos; and ability to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals as normally acquired through completion of a high school education. Good working knowledge of the core computer system, Word, E-mail, and Excel, specifically the software necessary to view/schedule appointments. Must be able to operate fax machine, coffee maker and popcorn machine. All these skills are normally acquired in one to three months of on-the-job experience. Comprehensive knowledge of Credit Union products and services in order to provide information to members as normally acquired in three to six months of related experience with the Credit Union. May be trained to open additional deposit products, renew CD's and issue debit cards. Communication/listening skills necessary to deal effectively and courteously with a diverse group of members, vendors, and employees in high-stress situations. Ability to exercise independent judgment when addressing member problems. Analytical ability to understand instructions, straight-forward comparisons of numbers, and the ability to collect information from computer screens and other available sources to assist members. Must be able to analyze, research, and resolve member problems and determine the appropriate course of action in unique situations. Work Environment and Physical Requirements Office environment with moderate level of noise Frequent use of telephone, copier, computer, fax machine and other office machines Prolonged sitting or standing Frequent mental and visual concentration Minimal lifting up to 25 pounds The above statements are intended to describe the general nature and level of the work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, or requirements. Capital Credit Union is an Equal Opportunity Employer. We participate in E-Verify. Click the Learn more about Capital Credit Union link below for more information, as well as information on employee rights under the Family Medical Leave Act and the Employee Polygraph Protection Act.

ESSENTIAL DUTIES AND RESPONSIBILITIES Answers incoming calls and in-house calls, expediting calls to the proper extensions. Posts and delivers calls and messages for guests; executes pages over the intercom and/or radio systems. Shall answer phones promptly and courteously, using a friendly voice and tone. Operates computerized program for processing hotel reservations. Maintains a close working relationship with all Front Desk Employees and assists in informing prospective Hotel guests of higher room value options. Inputs and manually records wake-up calls for guests. Accesses guest information from the computer. Verifies accuracy of guest room confirmations, files reservations and confirmations. Maintains a working knowledge of room rates, types, locations, package plans, special features, information on all outlets, hours of operation, and various local attractions, in order to advise guests of same, whenever possible. Assists guests with the check-in process at the Hotel in a courteous and polite manner. Answers guest questions regarding hotel and property facilities, events and ensures that adequate information is provided. Shall handle cash, check, and credit card transactions. Shall post and reconcile all daily activity. Shall maintain accurate records. Assists guests with checkout at the end of their stay in an efficient and timely manner. Handles guest complaints or concerns in a polite, courteous and efficient manner. Verifies accuracy of guest room confirmations, files reservations and confirmations. Prepares and distributes management reports to Hotel Administration and the Finance Department. Audits all guest records; verifies credit card approval Posts room and tax charges to guest accounts. Complete the Night Audit tasks and fill out proper reports correctly and accurately and have them balance. Does Bucket Checks, and duties assigned to night audit. Responsible for maintaining a consistent, regular attendance record. Ensures that the check-in and check-out process is handled in accordance. Ability to work in a fast-paced environment. Shall perform other duties as assigned. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Shall have an acceptable work history and/or exceptional previous work record. Shall have a pleasing personality and the ability to interact with the public in a congenial manner. Shall possess the ability to react quickly to stressful situations without losing his/her composure and conduct themselves professionally at all times. Candidate must be of good integrity, honest and trustworthy. Previous night audit and/or front desk experience a plus. Must be able to withstand a background check. Must be approved for and maintain a valid gaming license. Preference given to qualified Menominee or other Native American applicants. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Minimum Requirements High School Diploma, GED or HSED required. Guest service experience in any business environment. Required three (3) months money handling experience. SPECIAL QUALIFICATIONS Must possess effective communication and organizational skills. Must have previous computer experience with Microsoft word and excel. Must be at least 18 years old. CRIMINAL BACKGROUND MINIMUM REQUIREMENTS No person shall be eligible for employment at Menominee Casino Resort/Thunderbird complex if they have been convicted, or have a pending unresolved charge of: Any crime which would require compliance with the reporting requirements for sex offenders pursuant to Menominee or Wisconsin law; or A felony conviction of any kind in the immediately preceding two years A crime of any kind related to gambling in the immediately preceding two years A crime of any kind related to theft, fraud, or misrepresentation in the immediately preceding two years. A crime of any kind related to a crime of violence, or involving domestic violence, or a drug offense involving sale of drugs, or possession with intent to sell drugs during the immediately preceding 2 years. “In addition to the minimum criminal background requirements listed above, employee must meet the minimum criminal background requirements necessary to obtain a gaming license as stated in Menominee Tribal Code Chapter 347 and the Tribal Gaming Compact.” Hiring in Gaming Position is contingent upon criminal background check. LANGUAGE SKILLS Ability to read and understand policy and procedure manuals. Ability to respond to common inquiries or complaints from guests. MATHEMATICAL SKILLS Ability to perform basic math (add, subtract, and divide). REASONING ABILITY Ability to define problems, establishes facts, and draw conclusions. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Employee is regularly required to talk or hear. The Employee is also regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools or controls. The Employee is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Occasionally the Employee may lift up to 25 lb. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to stand for long periods of time. The noise level in the work environment is usually moderate. 2nd Posting 12/11/2025 to until filled

Work Mode: Onsite Opportunity Join our guest services team-the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities include: Open the door and greet guest with "sense of arrival" by using proper greeting and last name. * Register guests in property management system. * Escort guests to their rooms with luggage. * Valet guest's vehicle if requested or give directions to parking areas for self-park. * Assist guests with requested reservations for resort properties. * Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building. Maintain furniture arrangement as required by season or event. * Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions. * Inform supervisor of any guest problems or unusual circumstances. This is Part-Time opportunity working Weekdays & Weekends. Shifts will vary between 6:00am and 11:00pm. Skills/Requirements * Candidates must be 18 years or older to apply. * Candidates must possess a valid driver's license. * Strong verbal and written communication skills are necessary. Applicants must be authorized to work in the US without requiring sponsorship now or in the future. The hourly range for this position is $10.40 - $15.60. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location. Why Work at Kohler Co.? Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! About Us Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at ********************** It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact *********************. Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the Federal EEO is the Law and the EEO is the Law Supplement .

Responsive recruiter Benefits: Employee discounts Flexible schedule Free uniforms Benefits: Employee discounts Flexible schedule Free uniforms At Nothing Bundt Cakes, our employees put the sugar on top and makes every moment extra sweet. You'll put the finishing touches on the cake for our guests! Sweet details: Must be available afternoons and nights during the week and weekends. Part time 20-25 hours per week plus a little extra during busy holiday weeks. Adept at a fast-paced kitchen environment and possess attention to detail. LOVE CAKE! But what makes working here so sweet? We're keeping it casual. T-shirts and non-slip sneakers are where it's at! Cake discounts. Yummm! This job is fun. It's literally a piece of cake! This is a great place to make new friends! It smells great in here, all the time, and you will too! Knowledge, Skills, and Abilities: Can understand written and oral directions, interpret instructional documents such as recipes, order tickets, operating procedures, and health and safety rules, and apply knowledge to perform job responsibilities. Understands basic units of measurement used in the U.S. Has the ability to perform repetitious tasks that require precise and continuous movement of arms, wrists, hands, and fingers. Has the physical capacity to lift items of moderate to heavyweight (as much as 50 pounds) and stand for extended periods of time. Is meticulous about using exact measurements, paying strict attention to timing and working on a tight, fast-paced production schedule. Can evaluate products, processes, information, and surroundings to determine compliance with standards. Possesses the discipline and attention to detail to strictly adhere to health and safety practices and work environment standards. Is diligent, organized and self-motivated, with the ability to prioritize workload and operate independently with minimal supervision. Education, Certifications and Work Experience Requirements: Applicants must be 18 years of age or older. While no formal education or work experience is required, previous experience in an operational support role at a bakery or restaurant or in a food service environment is a plus. Apply now. Joy is the job. Compensation: $14.00 - 16.00 per hour Compensation: $14.00 - $16.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

The Best Western Premier Bridgewood Resort Hotel in Neenah, WI is currently seeking a qualified individual to fulfil the position of 2nd Shift Front Desk Agent. As a Front Desk Agent at Bridgewood Resort Hotel, you'll be the first point of contact for guests, ensuring they feel welcomed and valued. From handling check-ins and check-outs to answering inquiries and resolving concerns, your goal will be to provide a memorable and comfortable experience that reflects our commitment to quality service and hospitality. Schedule: 2nd Shift: 3 PM-11 PM. Flexibility for weekends and Holidays is required. Part-time or Full-Time Availability: Hours can be determined by you - ranging between 20-40 hrs/week. About Us: The Best Western Premier Bridgewood Resort Hotel & Conference Center is a locally owned hospitality leader in the Fox Cities, recognized for its excellent service, quality dining, and commitment to community. We foster a growth-oriented work culture, encouraging both personal and professional development. Join our team and help us create lasting memories for our guests. Team Member Swim Days: Enjoy the hotel's pools and hot tubs with your family and friends during designated times. Daily Use of Hotel Fitness Center: Complimentary access to the hotel's newly updated Fitness Center. Discounted Hotel Stays: Special rates at Best Western hotels worldwide, including a Friends & Family Rate at many locations. Discounted Meals at Batley's Grill & Bar: Enjoy discounted food items with up to 3 guests. Holiday Pay: Time and a half pay on New Year's Eve, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day. Aflac Supplemental Insurance: Available for both full-time and part-time team members. Paid Time Off: Earned after 1 year of employment for those averaging at least 20 hours a week. 401K Retirement Account: Company match of up to 3% for full-time team members. Health Insurance Plans: Medical, dental, and vision plans offered for full-time team members Position Purpose: The purpose of this position is to provide outstanding and personalized guest service as a single point of contact for information and assistance, both on property and via the telephone. To serve as a front-line guest contact for questions, concerns, and overall guest comfort and satisfaction. Job Duties: This list of duties is not all-inclusive but rather a general guideline. Other duties may be assigned. Greet all guests warmly, manage check-ins/check-outs efficiently, and respond to inquiries. Carry-out front desk responsibilities and clerical duties. This includes checking guests in and out, balancing reports, cash and credit cards, taking and processing reservations, operating the PMS and switchboard. Provide a concierge level of guest assistance with offering information on hotel amenities, local attractions, and dining; assist with recommendations and dining reservations, event and service reservations. Full fill special requests in person or with the assistance of other staff members. Process payments, manage reservations, and balance cash and credit reports. Address and resolve guest concerns, striving for complete guest satisfaction. Demonstrate professional and effective communication skills and basic math aptitude. Ensure room status is up-to-date and notifies maintenance of room repairs immediately. Maintain a neat and clean appearance at the front desk, lobby, and back office areas. Follow security protocols for room keys and property. Work collaboratively with team members to fulfill special requests and provide exceptional service. Represent company in a friendly and professional manner. Understand how to operate all hotel and room / suites equipment and amenities and be able to assist guest in such operation. Perform all other related duties assigned. Job Requirements / Qualifications: Read, write, and speak English fluently. Write legibly. Neat, well - groomed appearance. Must have flexible schedule to include weekends Professional appearance and a friendly, service-oriented demeanor. Hospitality or customer service experience preferred. Strong communication skills, basic computer knowledge, and familiarity with Microsoft Office. Ability to multitask effectively in a fast-paced environment. Physical Requirements: Prolonged standing: Most of the workday will be spent standing at the front desk. Light lifting: Occasionally lifting and carrying items like keys, paperwork, or small luggage. Hand dexterity: Frequent use of hands to operate computers, handle cash, and write information. Mobility: Ability to move around the front desk area to assist guests. Visual acuity: Clear vision for reading information on computer screens and guest documents. If you are detail-oriented, hard-working, reliable, and can work effectively in fast-past environment, we'd love to hear from you!

Be available to work a flexible schedule, including weekends, holidays, and varied shifts. Handle guest complaints ensuring guest satisfaction. Process all check-ins and check-outs according to established hotel requirements. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Resolve discrepancies on the room status report with Housekeeping. Other duties as assigned. Responsibilities Provide superior guest services including check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements; Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele.

Type Full-Time We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list. You'll see it in everything from our daily interactions to how we treat our guests - even in our extensive associate benefits and programs. Job Summary Join our Festival Foods team as a Full-Time Guest Service Representative! Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager Are you passionate about customer service and creating a welcoming environment for guests? Do you thrive in a hospitality setting where every interaction makes a difference? As a Guest Service Representative, you'll play a key role in ensuring a smooth and enjoyable experience. Whether assisting guests at the front guest service desk, answering questions, or leading a team, your ability to provide friendly, efficient service will make a the difference. Job Description What You'll Do: As a Guest Service Representative, your responsibilities will include: * Provide Helpful Service: Providing excellent guest service is at the heart of what we do. Whether it's a friendly greeting, answering questions or addressing guest concerns, you'll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. * Lead by Example: Reinforce company culture, uphold guest service standards, and guide Guest Service associates (Service Desk, Cashiers, Baggers, and Cart Runners) in daily operations. * Utilize Leadership Tools: include but not limited to ten tile evaluations, Coach's Reminder Card, Cashier Daily, Cashier Reference Information Binders and Guest Service OPPS Manual * Oversee Operations: Monitor Guest Service activity, ensure team compliance with procedures, and maintain department cleanliness and functionality. * Support: Step in to direct guests, manage checkout lines, and provide timely overrides or assistance to the Guest Service team. * Monitor & Adjust: Efficiently manage staff schedules, adjust operations based on business needs, and maintain compliance with labor laws for minor employees. * Maintain Staffing Levels: Proactively manage staff coverage by calling in additional team members when needed to cover absences or increased business demand. * Enforce Labor Laws: Ensure compliance with minor labor laws by appropriately scheduling minor employees for breaks, lunches, and clock-out times, adhering strictly to legal guidelines. * Optimize Scheduling: Adjust daily schedules based on sales, item movement, and guest traffic to ensure productivity remains at 100%. * Communicate with Shift Managers: Quickly notify Shift Managers when assistance is required and when handling guest service responsibilities at the checkout lanes. * Manage Lane Flow: Open additional checkout lanes as needed to ensure a smooth guest experience during busy periods. Keep a cash drawer readily available for personal use when necessary. * Track Attendance: Utilize the GSR Shift Report to effectively communicate and document lateness or absences. * Cart Management: Ensure sufficient cart availability by monitoring and managing cart collection and running processes efficiently. * Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. * Support the Team: Other duties as assigned. What We're Looking For: To succeed as a Guest Service Representative (GSR), you should have: * Strong Leadership: Excellent communication and interpersonal skills, with the ability to manage and inspire a team in a fast-paced environment. * Problem-Solving Skills: Proven ability to resolve guest concerns using effective communication and professionalism. * Organizational Talent: Capability to juggle multiple priorities and adjust schedules as needed to meet business demands. * Teamwork & Training: A commitment to mentoring others and fostering a collaborative team environment. Physical Demands and Work Environment: The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. * The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination to operate equipment. * Physical ability to stand for extended periods and move/handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above. * Ability to work varied hours/days, including nights, weekends, and holidays, as needed. Work Schedule: The Guest Service Representative is a position that is full-time. The work schedule may include mornings, afternoons, evenings, weekends, and holidays within the individual's availability. Join our team and bring your customer service, hospitality, front desk agent and leadership skills to a fast-paced, rewarding environment where you can make a real impact every day! Benefits Overview WHY YOU'LL LOVE IT HERE: Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!. Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays. Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility. Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs. Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety. Save for Your Future: Offering a 401(k), we're proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people. Address 1001 Main Avenue City De Pere State WI Postal Code 54115

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Guest Service Representative for the Delta Hotel Green Bay, Wisconsin. This position pays a rate of $16 per hour. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Starting Wage: $17.00 Team Driven and Values Based Culture Dental and Medical Vacation & Holiday Pay Same-day pay available Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) Parental leave Referral program

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the 3pm-11pm shift for the Hotel Retlaw, in Fond du Lac, Wisconsin. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting  Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Hourly Rate of pay is $16.00 Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Harbor Winds Hotel in Sheboygan, managed by Adventure Hospitality, is looking for a part-time Guest Service Agent to join our talented and growing team. We are a family-run, growing company with two locations in Wisconsin. Our focus is on small boutique hotels, where we love the craft of creating unique and memorable experiences for every guest. Harbor Winds Hotel is a 26-room boutique hotel located on the riverfront in Sheboygan. We recently completed a renovation and expansion of our lobby area, adding a bar, The Lounge at Harbor Winds, that is open to the public. This role is responsible for creating and cultivating the end-to-end guest experience so that guests write 5-star reviews and have all their friends wanting to come to Harbor Winds. This role will work both in Guest Services and as a Bartender on the same shift. Example of Responsibilities Greeting and welcoming all guests with a smile and uplifting energetic presence. Checking guests in and out of their rooms Serving guests drinks. Booking reservations for guests over the phone and in person. Providing guests with hotel and area information. Handling guest payments (credit card and cash) following standard operating procedures Responding to reservation requests made by guests. Answering incoming phone calls for the property. Setting up and taking down breakfast. Ensuring the grounds and public areas are shining their best for our guests. Promptly responding to guest requests while staying with us, including minor maintenance tasks. We are a small and close team, and our willingness to assist anywhere on the property as needed, including housekeeping, is in our DNA. For our part-time team members, we offer paid time off (PTO), where you earn paid time off for every hour you work, starting on your first day. Team members also receive team member and family discounts at Adventure Hospitality locations and partner hotels through Stash Hotel Rewards. This role will primarily work the second shift between 2pm and 10pm, but flexibility to work between the hours of 6am and 10pm is required. Must work nights and weekends, be able to lift over 50 lbs., have or be able to get your bartender license/permit, constantly be on your feet, sit for periods at a desk, be a self-starter, able to work alone, and be a step ahead of your managers and guests needs.

Legacy Hotel Night Auditor Legacy Hotel is a locally owned and operated luxury boutique property designed with both hotel guests and the community in mind. We passionately serve each other and our guests with integrity-building trust while striving for excellence in all we do as we create unforgettable Legacy experiences. At Legacy, we encourage you to live life to the fullest, and add to your legacy, here. Legacy Hotel offers you a place to have experiences that are truly special. We are looking to add a Night Auditor to our team. The Night Auditor is responsible for the preparation and disposition of all Night Audit work as well as all Hotel Host functions during the overnight shift. Responsibilities: Responsible for accurately balancing all hotel income and expenses for every 24-hour hotel operating period. Acts as a Guest Service Agent for the overnight front desk shift at the hotel. Responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk. Complete and transmit daily management/accounting reports with any supporting documentation ensuring the accurate accounting of the hotel revenues and expenses. Qualifications: Proven experience as a Night Auditor or in a similar role, preferably in the hospitality industry Experience with accounting and facilities management software Excellent math skills An eye for detail Good problem-solving skills Strong customer service skills The ability to multitask Strong written and verbal communication skills Availability to work overnight

Position : Night Auditor- Full Time Reports to: Guest Services Manager Job Purpose: Close current operating day and open the new operating day, to ensure proper accounting & Resort management. Job Summary: Welcomes and registers guest, establishes credit, directs guest to room, relays messages, answers questions about services, flips system to the new operating day, maintains and updates records, obtains payments. Duties Welcomes guest by greeting, answering questions, responding to requests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Establishes credit by verifying credit cards or obtaining cash. Directs guest to room by showing location on Resort map. Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc. Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel. Works the Night Audit Processes to close the current operating day and to begin the new operating day. Closes current day credit card batches to ensure proper processing of payments. Runs necessary system reports, and records information on a spreadsheet for Accounting. Contributes to team effort by accomplishing projects/tasks as needed. Completes nightly task list to prepare team for upcoming day. Willingness to support others where needed. Assist with limited Maintenance calls and requests. Qualifications Effective communication skills Detail oriented Customer focused. Hospitality/Front Desk Experience preferred, but not required. High School Diploma or equivalent experience. Ability to work 3rd shift. Physical Requirements Lift up to 10 lbs. Sit and/or stand long periods.

_Work Mode: Onsite_ **Opportunity** Join our guest services team-the heartbeat of our business and the warmth our guests remember long after their stay. Specific responsibilities include: Open the door and greet guest with "sense of arrival" by using proper greeting and last name. + Register guests in property management system. + Escort guests to their rooms with luggage. + Valet guest's vehicle if requested or give directions to parking areas for self-park. + Assist guests with requested reservations for resort properties. + Maintain a clean work area, including Grand Hall, front desk, solarium, terrace, SPA, storage closets, and exterior building. Maintain furniture arrangement as required by season or event. + Provide in depth knowledge of all in-house facilities and hours of operation, as well as daily activities and area attractions. + Inform supervisor of any guest problems or unusual circumstances. This is Part-Time opportunity working Weekdays & Weekends. Shifts will vary between 6:00am and 11:00pm. **Skills/Requirements** + Candidates must be 18 years or older to apply. + Candidates must possess a valid driver's license. + Strong verbal and written communication skills are necessary. **_Applicants must be authorized to work in the US without requiring sponsorship now or in the future._** _The hourly range for this position is $10.40 - $15.60. The specific hourly rate offered to a candidate may be influenced by a variety of factors including candidate's education and work location._ **Why Work at Kohler Co.?** Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates' development to make that happen. So, we offer ongoing investment in each individual's personal development and the opportunity to collaborate with others across functions and roles at Kohler. In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more! **About Us** Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at ********************* . It is Kohler's policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact ********************* . Kohler Co. is an equal opportunity/affirmative action employer. We invite you to learn more about equal employment opportunity by reviewing the FederalEEO is the Law (****************************************************************** and the EEO is the Law Supplement (****************************************************************** .

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the 3pm-11pm shift for the Hotel Retlaw, in Fond du Lac, Wisconsin. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting  Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Hourly Rate of pay is $16.00 Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Job Description Position: Night Auditor- Full Time Reports to: Guest Services Manager Job Purpose: Close current operating day and open the new operating day, to ensure proper accounting & Resort management. Job Summary: Welcomes and registers guest, establishes credit, directs guest to room, relays messages, answers questions about services, flips system to the new operating day, maintains and updates records, obtains payments. Duties Welcomes guest by greeting, answering questions, responding to requests. Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys. Establishes credit by verifying credit cards or obtaining cash. Directs guest to room by showing location on Resort map. Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc. Provides concierge duties to guest by answering inquires regarding resort and other services guest may require, such as entertainment, shopping, business, and travel. Works the Night Audit Processes to close the current operating day and to begin the new operating day. Closes current day credit card batches to ensure proper processing of payments. Runs necessary system reports, and records information on a spreadsheet for Accounting. Contributes to team effort by accomplishing projects/tasks as needed. Completes nightly task list to prepare team for upcoming day. Willingness to support others where needed. Assist with limited Maintenance calls and requests. Qualifications Effective communication skills Detail oriented Customer focused. Hospitality/Front Desk Experience preferred, but not required. High School Diploma or equivalent experience. Ability to work 3rd shift. Physical Requirements Lift up to 10 lbs. Sit and/or stand long periods.