Night auditor jobs in Canton, OH - 49 jobs

Job Description Homewood Suites by Hilton/Cleveland-Beachwood, 25725 Central Parkway, Beachwood, OH 44122 (a Buffalo Lodging Associates - owned and operated hotel) Homewood Suites Beachwood is seeking a Night Auditor to join their team! The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include: Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Handles cash, credit card information and goods at the property. Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit. Prepares guest folios for express check out. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Customer Service experience, in a hotel setting preferred. Hilton experience is a plus. High School diploma or equivalent is preferred. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval . Typical Schedule : Overnights, 10 PM- 6 AM Weekend Availability needed What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job title: Front Desk Clerk Schedule: Monday-Friday Salary: $37,000 - $45,000 depending on experience Why This Opportunity Stands Out: Supportive and friendly team environment Inclusive and welcoming workplace culture Opportunities for personal and professional growth Ongoing training and development programs Company values teamwork, respect, and collaboration Committed to helping employees reach their full potential Key Responsibilities (Front Desk Clerk): Greet and welcome guests in a professional and friendly manner Answer and direct incoming phone calls promptly and efficiently Manage bookings, reservations, and scheduling Handle customer inquiries, provide information, and resolve complaints Receive and sort mail or deliveries Maintain cleanliness and order of the reception area Update records, files, and databases as required Coordinate with internal departments to meet guest/client needs Process payments or issue invoices when applicable Qualifications (Front Desk Clerk): Excellent verbal and written communication Strong customer service orientation Professional appearance and demeanor Organizational and time-management skills Basic computer skills (MS Office, booking software, etc.) Ability to multitask and remain calm under pressure Attention to detail and accuracy High school diploma or equivalent Previous front desk, receptionist, or customer service experience Knowledge of administrative and clerical procedures

Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure TTH and hotel policies and procedures are followed and to prevent fraud. ESSENTIAL FUNCTIONS Audit balance and report on all food and beverage outlets' (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. (30%) Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. (25%) Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. (20%) Prepare and input statistics and income journal sheets for preparation of daily reports. (5%) Balance and close all bank ticket codes, daily. (5%) Run night audit final after insuring all revenues are in balance nightly. (5%) Perform the duties of a Front Desk Clerk including express checkouts. (5%) NON-ESSENTIAL FUNCTIONS Assist the Night Manager/Night Audit Supervisor as requested. (2%) Assist PBX in taking and placing wake-up calls, as needed. (2%) Perform the duties of a bellperson as requested. (1%) Qualifications Knowledge and Skills: Education:High School education or equivalent experience. Experience:Accounting background preferred, but not required. Skills and Abilities: Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. No. Of employees supervised: None. Travel Required:None. Hours Required: 11:00 p.m. - 7:00 a.m.; scheduled days and times may vary based on need. Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. Ability to lift files/papers up to 5 lbs, 50% of time. May lift luggage up to 50 lbs. Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often. No Bending/Kneeling Required. Mobility Describe the type(s) of mobility required to include distances and % of time involved. Ability to move between front desk, PBX and accounting and various other areas in the hotel, 10-20% of time. Continuous Standing Describe the reasons to include time period and frequency. No Continuous Standing Required. Climbing Stairs: No Climbing Required. Driving Describe type of vehicle, distances, % of time involved and frequency. No Driving Required. Work Environment - Inside: 100% of 8 hours. Climbing Stairs Up to approx. 40 steps 10% of 40 hour week. Hearing: Critical Explain:Communicate with guests. Vision: Critical Explain:Viewing of computer screen. Speech: Critical Explain:Communicating with guests over the telephone. Literacy: Critical Explain:Reading daily reports, numbers, etc. Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. No Chemicals/Agents Used. Protective Clothing: None Required. Equipment Operation List type of equipment and frequency of use. Personal computer, telephone, cash register, calculator - approx. 90-95% of time.

available at Comfort Suites, Wooster. Are you a night owl looking for an exciting opportunity to join a dynamic team? Comfort Suites, Wooster is currently seeking for a dedicated individual to join us for weekend night shifts. Position: Weekend Night Shift Team Member Location: Comfort Suites, Wooster Ohio Hours: Friday and Saturday nights - 11pm - 7am Responsibilities: ~Greet guests upon arrival with a warm smile and friendly demeanor ~Assist guests with check in and check out procedures ~Respond promptly to guest inquiries and requests ~Maintain cleanliness and organization of the lobby and common areas ~Ensure security protocols are followed throughout the night ~Handle any guest concerns or emergencies with professionalism and efficiency ~Collaborate with other team members to ensure seamless operations during the night shift Requirements: ~Excellent customer skills ~Ability to remain calm and composed under pressure ~strong communication and interpersonal skills ~Attention to detail and ability to multitask ~Previous experience in hospitality or customer service is preferred but not required Perks: Competitive hourly wage ~Opportunities for growth within the Company ~Discounted rates for stays at Choice Hotels for you and your family ~Friendly and supportive work environment If you are a reliable and motivated individual who thrives in a fast paced environment, we want to hear from you! Apply today by submitting your resume and a brief cover letter detailing why you would be a great fit for our team. We look forward to welcoming you to the Sleep Inn team! Job Type: Part-time Pay: $12.00 per hour Expected hours: 16 per week

Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. Complete all end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Responsibilities: Be flexible in regard to work schedule. Report to work on time, in proper and clean uniform, including name tag. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel. Be able to operate hotel reservations software competently and efficiently. Perform guest registration and room assignment and accommodate special requests of all guests. Be knowledgeable about brand specific reward programs and other frequent traveler programs. Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings). Know policies and procedures of safe deposit boxes. Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times. Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines. Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Use the AM, PM and night audit daily checklist to ensure smooth daily operations. Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Perform other duties as assigned. Must have a valid driver's license, Proof of insurance and pass as approved driver. Qualifications PHYSICAL REQUIREMENTS: Sitting rarely Walking frequent Climbing stairs occasionally Standing constantly Crouching/bending/stooping occasionally Reaching occasionally Grasping frequently Pushing/pulling occasionally Near vision constantly Far vision frequently Hearing constantly Talking constantly Smell constantly Taste constantly Lifting/carrying up to 50+lbs. NOTICE The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. I have read and understand my job description as stated above.

Seeking candidates with outgoing, friendly personalities to be the “directors of first impressions” at our lodge! will work 2nd shift from 3pm - 11pm. Weekend and holiday availability required. The Hotel Front Desk Agent is a crucial element to our success so if you possess the following skills we want you at our lodge! Written and verbal communication skills with the ability to interact with all types of guests and to give direction as needed Basic math & accounting skills Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure Ability to stand for long periods of time Strong computer knowledge using a windows environment Friendly, outgoing "people" person with a good attitude and professionalism Previous experience working with the public in a service provider industry; hospitality preferred. Hours each week may vary depending on business levels. As a Front Desk Agent responsibilities include, but are not limited to: Answering multi-line phones in a courteous, professional manner Creating new reservations either in person, via email or by telephone Greeting and registering guests into and out of the lodge in a friendly, efficient manner Collecting and posting payments to group accounts or guest rooms Providing information and assistance to all guests Candidates must be 18 or older by start date. Previous customer service experience with cash handling required. Requires lifting, bending, stooping, pushing, pulling and standing for long periods of time. Perks offered: Employee friendly environment, training opportunities, transfer opportunities, holiday pay, paid time off, meal plan, room, food & retail discounts, incentives, recreation facility usage, 401k, free overnight stays at the Great Ohio Lodges and 50% discounts on Regency Hotel Management properties We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - NIGHT AUDITOR: Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay. A TYPICAL SHIFT: Review daily transactions and checklists for completion and accuracy. Ensure all guests are served promptly and courteously. Apply problem solving skills to resolve guest issues to their satisfaction. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Ensure emergency notification procedures are followed in the event of issues taking place overnight. Communicate effectively between all shifts and departments. REQUIREMENTS: Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays. POTENTIAL CAREER PATH: Front Desk Supervisor - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Description Night Auditor Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you? What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential Job Functions: • Keeps accurate accounts of cash, checks and credit transactions • Handles confidential information, including guest records, with a high degree of integrity • Makes daily deposits (as applicable) • Verifies room charges and rates; verifies register has appropriate starting cash • Manages daily paperwork including occupancy report, guest list, cash drawer summary, balance sheet, account summary, history file, and housekeeping report • Submits reports to corporate office as appropriate • Monitors room availability • Blocks rooms and handles guest requests • Performs and documents security walks on a regular basis • Has a thorough knowledge of emergency procedures and implementation of procedures • Prepares continental breakfast on time; replenishes breakfast items as needed • Performs duties of a Guest Service Agent, including laundry functions as directed • May be required to make management decisions in manager's absence What we are looking for: 6 months - 1+ year of Night Audit experience preferred Desire to work overnight shifts Ability to keep accurate accounts of cash, checks and credit transactions Ability to manage and keep accurate accounts of cash, checks and credit transactions Passionate about hospitality and creating an exceptional guest experience.

The Front Desk/Guest Service Agent is primarily responsible for handling all guest interactions and going above and beyond to exceed guest requests. This individual often provides the first point of contact for guests and is responsible for creating an excellent first impression. Essential functions Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: All hotel features/services, hours of operation. All room types, numbers, layout, decor, appointments and location. All room rates, special packages and promotions. Daily house count and expected arrivals/departures. Room availability status for any given day. Scheduled in-house group activities, locations and times. All hotel and departmental policies and procedures. Access all functions of the computer system. Ensure that current information on rates, packages and promotions is available at the Front Desk. Inspect, plan and ensure that all materials and equipment are in complete readiness for service. Monitor the hotel front entrance and resolve any congested situations. Monitor the check-in/check-out process; anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently. Monitor communication logs and ensure that guest requests are followed up within specified minutes determined by property guidelines. Maintain a neat and presentable front desk area. Monitor guest mail and ensure that it is processed according to procedures. Monitor and ensure that express check-outs are processed through the system. Observe guest reactions and confer frequently with staff to ensure guest satisfaction. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/team member accidents or injuries and in emergency situations. Contact newly registered guests within specified minutes determined by property guidelines after check-in to establish guest satisfaction; resolve any dissatisfaction immediately. Document each call according to procedures. Ensure security of guest rooms. Other duties as assigned Qualifications Education & experience High school diploma or equivalent Prior hospitality experience required Any combination of education and experience equivalent to graduation from high school or any other combination of training or experience that provides the required knowledge, skills and abilities. Previous experience with Windows, Office, and StayNTouch or similar property management system. Work conditions Must be able to stand on feet throughout the shift, with intermittent periods of walking Must be able to occasionally lift, carry, push & pull up to 50 lbs with assistance Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, heat) Must be able to climb stairs occasionally, both indoors and outside in a variety of weather conditions (rain, wind, heat). Requirements Must be authorized to work in the United States Must be able to communicate effectively in English Must have strong computer skills Must have strong working knowledge of Microsoft Office programs Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings, weekends and holidays Must have the ability to deal effectively and interact well with the guests and associates Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner Must have a passion for creating an exceptional experience for all guests Must have excellent guest and associate relations skills. Skilled in problem solving by identifying the problem and working through it. Possess strong leadership, motivational, organizational and verbal communication skills.

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Residence Inn AkronSouth/Green in Akron, Ohio. Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members. Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested. Promptly respond to and resolve guest complaints Answer telephone promptly and properly being polite, courteous, and friendly Be friendly, thorough, accurate and efficient in taking reservations Be friendly, thorough, accurate and efficient in performing Check-ins Be friendly, thorough, accurate and efficient in performing Check-outs (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner Assist guests with luggage upon their arrival to and departure from the hotel Use the guests' names Be knowledgeable and helpful about the local area, the hotel and hotel services Handle messages, wake-up calls, mail, and faxes properly Assist guests' with laundry/dry cleaning needs Know of incoming VIPs Follow all applicable Company Standard Operating Procedures. Perform other assignments as directed by the General Manger. Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situations Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. Safety and Security Skills Properly handle and account for keys Be knowledgeable of policies regarding emergency procedures and security concerns Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets Have full understanding of franchise honors program Ensure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures: Verifies all information on reservations check-in; name, address, method of payment, etc. Retrieves proper name and address verification and proper approval codes for cash and credit card paying customers Identifies and records special billing instructions and notifies accounting Completes shift closing accurately by getting appropriate approval signatures and authorization codes Adheres to hotel policies regarding the use of cash banks Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift Report potential sales contacts to the sales department protection of guests' room numbers. Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Must be able to speak, read, write and understand the primary language(s) used in the workplace. Must be able to read and write to facilitate the communication process. Requires good communication skills, both verbal and written. Must possess basic computational ability. Must possess basic computer skills. Extensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions. Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. Must be able to lift up to 15 lbs occasionally. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Ability to spend extended lengths of time viewing a computer screen. Requires manual dexterity to use and operate all necessary equipment. Must have finger dexterity to be able to operate office equipment Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary $16 - $17 per hour Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited! Job Summary The Front Desk Staff is responsible for providing exceptional customer service and supporting front desk operations. This may include handling inquiries, checking in/out members and guests, as well as completing administrative tasks. The Front Desk Staff is dedicated to offering a warm welcome and a fond farewell to all members and guests, ensuring a positive and professional experience. Reporting Structure • Reports to the Front Desk Supervisor or other position(s) depending on the structure of the club Day to Day • Greet members and guests with a warm, professional demeanor upon arrival and departure. • Handle inquiries and provide information about club amenities, services, and events. • Assist with special requests, ensuring a positive experience for all members and guests. • Manage the check-in and check-out process for members and guests efficiently. • Verify membership status, collect fees, and issue access cards or keys as needed. • Maintain accurate records of member and guest visits. • Monitor and ensure that the front desk area and lobby are clean, organized, and wellmaintained. • Report any maintenance or safety issues to the appropriate personnel. • Ensure that all club policies and procedures are followed by members and guests. • Answer and direct phone calls, emails, and other communications to the appropriate departments. • Schedule and confirm appointments or reservations for club facilities and services. • Process payments and handle cash or credit transactions accurately. Additional Duties • Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. • Follow all company, club, and department policies, procedures, and instructions. • Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. • Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. • Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. • Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. • Attend daily briefings and actively engage in required activities to stay informed and contribute to the team's success. About You Required • High school diploma or equivalent. Preferred • Previous experience in customer service or front desk role in a golf and country club or fitness center setting. • Strong interpersonal and communication skills, with a friendly and professional demeanor. • Ability to handle multiple tasks and work effectively in a fast-paced environment. • Proficiency in using office equipment, such as computers, telephones, and reservation systems. • Basic knowledge of club operations and amenities is a plus. Physical Requirements • General Activity: Frequent sitting, standing, walking, and driving • Environmental Exposure: Occasional exposure to temperature changes, dust, fumes, or gases • Physical Actions: Squatting, kneeling, reaching, grasping, twisting, and bending • Lifting: Ability to lift, carry, push, or pull up to 100 lbs. on occasion • Sensory Requirements: Talking, hearing, and seeing Primary Tools/Equipment • Computer • Office Supplies Work Schedule • Adherence to attendance requirements as outlined in the weekly schedule. • Flexibility to work additional hours as needed to meet position deadlines. • Availability to work on weekends and/or holidays as required. What We Offer We believe in taking care of our team, and our Total Rewards package reflects that commitment. Your actual base pay will be determined by your skills, experience, education, location, and-if you're in a non-exempt role-hours worked. While not all roles at Invited are full-time, those full-time team members have access to a comprehensive benefits package that includes: • Medical, dental, and vision coverage • Life insurance • Short-term and long-term disability insurance • 401(k) retirement savings plan • Generous paid time off and leave programs ( time off as required by applicable law is also provided for part time team members ) Want to learn more? Visit *********************** for full details. Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn Instagram Twitter Facebook Invited is an Equal Employment Opportunity Employer The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors. What You'll be doing Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies. Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries. Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally. Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system. Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner. Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable. Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary. Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift. Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks. Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction. Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed. Skills and Abilities: High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Homewood Suites by Hilton/Cleveland-Beachwood, 25725 Central Parkway, Beachwood, OH 44122 (a Buffalo Lodging Associates - owned and operated hotel) Homewood Suites Beachwood is seeking a Night Auditor to join their team! The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. Responsibilities include: Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information. Handles cash, credit card information and goods at the property. Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner. Taking reservations from incoming callers inputs all pertinent information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit. Prepares guest folios for express check out. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we've partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging's culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: Customer Service experience, in a hotel setting preferred. Hilton experience is a plus. High School diploma or equivalent is preferred. Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred. Must have valid drivers license, and acceptable driving history subject to company approval . Typical Schedule : Overnights, 10 PM- 6 AM Weekend Availability needed What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) Medical, Dental & Vision Insurance Competitive 401 (k) Retirement Savings Plan with Generous Employer Match Paid Vacation and Sick Time Paid Holidays Tuition Reimbursement Flexible Spending Account Company Paid Life Insurance Company Paid Short-Term Disability Insurance Long-Term Disability Insurance Employee Assistance Program Hotel Discounts - for You, Your Friends and Family Wellness Programs Monthly Employee Appreciation Activities & Events Learning and Development Opportunities Employee Referral Program Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Audit, balance and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure TTH and hotel policies and procedures are followed and to prevent fraud. ESSENTIAL FUNCTIONS Audit balance and report on all food and beverage outlets' (e.g., restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information. (30%) Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed. (25%) Audit, balance and prepare, verify and report on room information to provide rooms management with a picture of how they are performing. (20%) Prepare and input statistics and income journal sheets for preparation of daily reports. (5%) Balance and close all bank ticket codes, daily. (5%) Run night audit final after insuring all revenues are in balance nightly. (5%) Perform the duties of a Front Desk Clerk including express checkouts. (5%) NON-ESSENTIAL FUNCTIONS Assist the Night Manager/Night Audit Supervisor as requested. (2%) Assist PBX in taking and placing wake-up calls, as needed. (2%) Perform the duties of a bellperson as requested. (1%) Qualifications Knowledge and Skills: Education:High School education or equivalent experience. Experience:Accounting background preferred, but not required. Skills and Abilities: Ability to operate personal computer, cash register and calculator. Ability to compile facts and figures. Telephone and guest relations etiquette and skills. No. Of employees supervised: None. Travel Required:None. Hours Required: 11:00 p.m. - 7:00 a.m.; scheduled days and times may vary based on need. Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency. Ability to lift files/papers up to 5 lbs, 50% of time. May lift luggage up to 50 lbs. Bending/Kneeling Describe the type(s) of required bending and/or kneeling to include when, why and how often. No Bending/Kneeling Required. Mobility Describe the type(s) of mobility required to include distances and % of time involved. Ability to move between front desk, PBX and accounting and various other areas in the hotel, 10-20% of time. Continuous Standing Describe the reasons to include time period and frequency. No Continuous Standing Required. Climbing Stairs: No Climbing Required. Driving Describe type of vehicle, distances, % of time involved and frequency. No Driving Required. Work Environment - Inside: 100% of 8 hours. Climbing Stairs Up to approx. 40 steps 10% of 40 hour week. Hearing: Critical Explain:Communicate with guests. Vision: Critical Explain:Viewing of computer screen. Speech: Critical Explain:Communicating with guests over the telephone. Literacy: Critical Explain:Reading daily reports, numbers, etc. Chemicals/Agents: Describe any chemicals/agents to include what they are, warnings and frequency of use. No Chemicals/Agents Used. Protective Clothing: None Required. Equipment Operation List type of equipment and frequency of use. Personal computer, telephone, cash register, calculator - approx. 90-95% of time.

Job description available at Comfort Suites, Wooster. Are you a night owl looking for an exciting opportunity to join a dynamic team? Comfort Suites, Wooster is currently seeking for a dedicated individual to join us for weekend night shifts. Position: Weekend Night Shift Team Member Location: Comfort Suites, Wooster Ohio Hours: Friday and Saturday nights - 11pm - 7am Responsibilities: ~Greet guests upon arrival with a warm smile and friendly demeanor ~Assist guests with check in and check out procedures ~Respond promptly to guest inquiries and requests ~Maintain cleanliness and organization of the lobby and common areas ~Ensure security protocols are followed throughout the night ~Handle any guest concerns or emergencies with professionalism and efficiency ~Collaborate with other team members to ensure seamless operations during the night shift Requirements: ~Excellent customer skills ~Ability to remain calm and composed under pressure ~strong communication and interpersonal skills ~Attention to detail and ability to multitask ~Previous experience in hospitality or customer service is preferred but not required Perks: Competitive hourly wage ~Opportunities for growth within the Company ~Discounted rates for stays at Choice Hotels for you and your family ~Friendly and supportive work environment If you are a reliable and motivated individual who thrives in a fast paced environment, we want to hear from you! Apply today by submitting your resume and a brief cover letter detailing why you would be a great fit for our team. We look forward to welcoming you to the Sleep Inn team! Job Type: Part-time Pay: $12.00 per hour Expected hours: 16 per week

Our Story : If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states. We only have 3 rules at InnVentures. (We can teach you the rest!) Rule #1 - Do everything you can for the customer! Rule #2 - Bring a good attitude to work with you every day and take pride in your work! Rule #3 - Have FUN! WHY WORK AT ONE OF OUR HOTELS? Fun, team-oriented environment Full-time and part-time positions available to meet your needs Great opportunities for growth Community Involvement Discounted hotel stays Recognition and awards Paid time off BENEFITS: We offer eligible employees a number of benefits to enhance their health and well-being: Group insurance, including medical, dental, vision and company-paid life insurance Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays Company-matched 401(k) plan Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more! Get paid daily with our Daily Pay Program! JOB OVERVIEW - FRONT DESK AGENT Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously. A TYPICAL DAY: Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience. Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met. Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay. Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations. Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts. Support the goals of the hotel through teamwork and collaboration with all departments. REQUIREMENTS: Previous customer service experience where you have been guest facing in a fast-paced environment is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work evenings, weekends and holidays. POTENTIAL CAREER PATH: Front Office Supervisor or Sales Coordinator - Front Office Manager or Administrative Assistant InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.

Job Description Guest Service Agent/Front Desk Agent Do you have a genuine warmth and helpful nature? Do you understand the importance of a great first impression? Do you enjoy making others smile? We are hiring for a Guest Service Agent/Front Desk Agent! What We Offer: Career advancement opportunities Employee discounts Competitive pay Daily Pay Flexible work schedule Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing) Paid vacation SUMMARY Accommodates guests of the hotel by performing the following duties QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ESSENTIAL JOB FUNCTIONS • Greets, registers, and assigns rooms to guests • Handles confidential information, including guest records, with a high degree of integrity • Promptly and effectively deals with guest requests and complaints • Answers and routes calls as appropriate; takes guest messages with accuracy • Responsible for cash drawer contents and transactions during shift • Maintains accurate records including cash flows, registration card, reservation cards, and property walks • Assists with sales and marketing efforts as directed by the General Manager • Offers and properly handles requests for wake-up calls • Records pertinent guest information in the pass-on log • Replenishes continental breakfast as needed and keeps area clean • Ensures common area/lobby is clean • Performs laundry functions as directed • All other duties as assigned What we are looking for: 0 - 1+ year of customer service experience Passionate about hospitality and creating an exceptional guest experience. Ability to handle confidential information, including guest records, with a high degree of integrity. Ability to answer and route calls as appropriate; takes guest messages with accuracy. All other duties as assigned. High School degree or better