Night auditor jobs in Lawrence, MA

Part-time Description Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests, including check-ins and addressing guest requests. Duties & Responsibilities: Check front office accounting records for accuracy summarize information for the hotel's financial records Track room revenue, occupancy percentages, and other front office operating statistics Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier Ensure charges of the day have been properly posted to the appropriate guest folio or master account Process guest charges voucher and credit card vouchers Transfer charges and deposits to master accounts Check to see that all charges are assigned to the appropriate departments Verify that all transactions performed at the front desk are supported by documentary evidence and signatures Print and file reservations for the next business day Monitor the status of coupon, discount, and other promotional programs Perform check-ins and check-outs as well as wake-up calls Summarize results of operations for management Balance the days charges, making corrections as necessary Respond to guest needs, special requests, and complaints Ability to sit, stand, or walk for extended periods of time Additional tasks may be assigned at any given time Requirements Qualifications: High school graduate or equivalent Minimum one (1) year of hotel front desk experience Understand basic principles of auditing, balancing, and closing out accounts Know how to operate front office equipment Experience handling cash, accounting procedures, and general administrative tasks. Excellent customer service skills. Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

About Company: Gulph Creek Hotels is widely recognized as the leading hotel management company on the East Coast. Our portfolio of managed properties consistently outperforms the market and exceeds financial return expectations. Established in 1995, Gulph Creek Hotels represents some of the most prestigious brands in the hospitality industry, including Marriott and Hilton. We leverage our extensive management and development expertise to drive success across our growing portfolio. About the Role: The Night Auditor plays a critical role in ensuring the accuracy and integrity of financial records during overnight operations at Home2 Suites Bordentown. This position involves reconciling daily transactions, auditing accounts, and preparing detailed reports that support the hotel's financial health and operational efficiency. The Night Auditor acts as a liaison between the front desk and management, addressing guest inquiries and resolving discrepancies promptly. By maintaining meticulous records and performing thorough audits, this role helps prevent financial errors and supports compliance with company policies and accounting standards. Ultimately, the Night Auditor contributes to a seamless transition between business days, ensuring that all financial data is accurate and ready for review by daytime management teams. Minimum Qualifications: High school diploma or equivalent. Basic knowledge of accounting principles and financial reconciliation. Experience with hotel property management systems or similar software. Strong attention to detail and accuracy in handling financial data. Ability to work independently during overnight shifts. Preferred Qualifications: Associate degree or higher in accounting, finance, or hospitality management. Previous experience as a night auditor or in a similar auditing role within the hospitality or manufacturing industry. Proficiency with accounting software and Microsoft Office Suite, especially Excel. Excellent communication skills to effectively interact with guests and team members. Familiarity with durable goods manufacturing processes as they relate to inventory or asset management. Responsibilities: Perform nightly audits of all financial transactions, including room charges, payments, and adjustments, to ensure accuracy and completeness. Reconcile daily revenue reports and prepare detailed audit summaries for management review. Monitor and balance cash drawers, credit card transactions, and other payment methods to prevent discrepancies. Provide exceptional guest service by addressing inquiries, resolving billing issues, and assisting with check-in and check-out processes during overnight hours. Collaborate with housekeeping and maintenance teams to report and document any operational issues affecting guest experience or financial records. Skills: The Night Auditor utilizes strong analytical and numerical skills daily to review and reconcile financial transactions accurately. Attention to detail is essential to identify discrepancies and ensure compliance with accounting standards. Communication skills are employed to interact professionally with guests and coordinate with various departments to resolve issues promptly. Proficiency in property management and accounting software enables efficient processing and reporting of financial data. Additionally, problem-solving skills help the Night Auditor address unexpected challenges during overnight shifts, maintaining smooth operations and financial integrity.

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Become Part of the TPG Hotels, Resorts & Marina Team...... TPG Hotels, Resorts & Marina's is widely recognized as one of the nation's premier hotel management companies. We are a national operator of hospitality assets across the entire chain scale, from focused-service hotels and lifestyle/resort properties to upper upscale luxury hotels and nautically based hospitality assets. Whether an investment partner or straight third-party operator, we are always operating on behalf of capital partners, and our role as entrusted stewards is to deliver top performance for our guests, investors and to fulfill the brand promise. Joining the Team gives you a rewarding career opportunity with a nationally ranked hospitality management company that focuses on customer satisfaction and personal growth. We pride ourselves in continually seeking motivated team members who believe guest service is the top priority. Job Overview The Night Auditor is a crucial member of the hotel staff responsible for overseeing the financial and administrative activities during the night shift. This role requires attention to detail, excellent organizational skills, and the ability to work independently. What You'll be Doing: Guest Services: Assist guests with late check-ins and early check-outs, providing a welcoming and hospitable atmosphere. Address guest inquiries, concerns, and requests during the night shift, ensuring high levels of customer satisfaction. Front Desk Operations: Process check-ins and check-outs for guests arriving and departing during the night hours. Manage reservations and room assignments, ensuring accurate information and availability. Handle phone calls, take messages, and provide information to guests as needed. Maintain organized and accurate records of financial transactions, guest interactions, and other relevant information. Ensure compliance with data protection and privacy regulations when handling guest information. Complete various administrative tasks such as filing, data entry, and preparing reports for the following day's operations. Nightly Reports and Reconciliation: Compile and distribute daily reports to various departments, including management, housekeeping, and maintenance. Verify and reconcile guest accounts, ensuring accuracy in charges and payments. Prepare and balance daily revenue reports, including room revenue, food and beverage revenue, and other revenue streams. Accounting and Bookkeeping: Post charges, payments, and adjustments to guest accounts accurately. Perform end-of-day reconciliation and close the day's financial transactions in the hotel's property management system. Security and Safety: Monitor the hotel premises during the night shift, ensuring the safety and security of guests and the property. Respond to emergencies, such as fire alarms, medical incidents, and security breaches, and take appropriate actions. Skills and Abilities High School Education, or an equivalent of previous experience. Proven experience in hotel front office operations or guest services. Excellent communication and problem-solving abilities. Proficiency in hotel management software and computer systems. Experience with Microsoft Office applications. Working Conditions & Physical Effort: Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. Benefits: Benefits for Full Time employees may include: Health, Dental and Vision Insurances Disability Insurances Supplemental Life Insurances Identity Theft Protection Flexible Spending Accounts 401(k) Retirement Plan Paid Time Off, Vacation and Holidays Employee Assistance Program AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE! *Benefits vary by location* Part-Time Benefits Also Available! EEO/VET/DISABLED

Our team is looking to add an upbeat Night Auditor that is friendly, and detail orientated. This is an overnight position responsible for balancing the hotel transactions and closing out the day, responding to guest requests and maintaining the cleanliness and appearance of the front desk area. Essential Functions Perform guest check-in services in a courteous and efficient manner as set forth by Canopy Boston Downtown Standards: to include greeting guest with a smile, confirming reservation and rate, assigning room and key card, obtaining method of payment, communicating hotel services and amenities, and finally wishing guest a pleasant stay. Complete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll date. Perform check-out services in a courteous and efficient manner: to include inquiring about their stay, making any necessary adjustments, collecting payment, or verifying direct billing, collecting the room key, obtaining bell service for luggage assistance, and finally wishing guests a warm “farewell.” Maintaining, teaching, coaching of mystery shop standards. Complete shift check list to include all reports mentioned therein. Maintain continuity /communication between shifts. Ensure distribution of messages, mail, and faxes to guests. Complete reservations for guests that include, but are not limited to airline reservations, theatre, sports, overnight shipping etc. while always promoting our hotel first. Recognize guests with a friendly greeting. Anticipate guests' complaints, develop the most effective solution, and handle guests' concerns immediately and confidently. Follow the 15-5 Rule, and use of guest's name. Use HOTSOS to expedite guest requests. Follow proper cash handling procedures as outlined in the Canopy Boston Downtown Standards. Responsible for all moneys issued by accounting. Up sell hotel services to maximize revenue whenever possible. Ensure all displays are in proper place and fully stocked. Ensure there are enough informational brochures on hand in the main lobby. Check cleanliness and supply level of business center and assist guest with their needs and requests. Process all payments according to established hotel requirements. Provide information and assistance to all guests and vendors. Prepares all necessary reports during each shift for the management team. Ensure confidentiality, security, and safety of hotel guests regarding Front Desk communications always. Answer in-coming (from outside the hotel) calls using the provided script in a friendly and professional manner. Respond by relaying guest calls to the requested extension by using appropriate security procedures, or by providing requested information. All in-coming calls to be answered and faxes delivered within the set time limit as per the Hilton standards. Answer in-house calls by using the provided script in a friendly and professional manner. Record guest special requests on daily log. Relay requests to the appropriate department and complete a follow up call according to the guidelines set in the Canopy Boston Downtown standards. Transcribe complete messages and repeat information to verify accuracy or offer to transfer the guest to the appropriate voice mail. Input and retrieve messages as requested. Read and verbally recite exact message for the guest. Briefly answer basic inquiries, e.g., time, extension numbers, outlet hours, etc. Act as dispatcher for security, guest services, and property operations team members. Provide timely information via HOTSOS to team members in response to emergencies and guest requests such as housekeeping and maintenance problems. Record wake-up call requests and enter into the telephone system. Ensure no calls are missed. Supportive Functions In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Director of Rooms and the General Manger based upon the particular requirements of the Hotel. Other Regular attendance in conformance with the standards, which may be established by the hotel from time to time, is essential to the successful performance of this position. Team Members with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, Team Members may be required to work varying schedules to reflect the business needs of the hotel. Upon employment, all Team Members are required to fully comply with the hotel rules and regulations for the safe and efficient operation of hotel facilities set forth by the Canopy Boston Downtown, Olshan Properties and Hilton hotels. Team Members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. Specific Job Knowledge, Skill, and Ability The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodations, using some other combination of skills and abilities. Possess the ability to dress in a professional manner. Maintains pleasant and professional communication skills weather interacting with hotel clientele and team members. Ability to learn and understand a complex telephone system. Ability to learn and understand basic computer skills & possess considerable Internet knowledge. Ability to react quickly/decisively to emergencies and requests. Ability to concentrate in high-volume high-pressure area. Ability to stand, walk and sit for extended periods of time. Ability to perform duties in a closed and confined space and at times may be hot and noisy. Ability to perform tasks requiring bending, stooping, kneeling and can lift 50 lbs. Ability to communicate in English telephonically, over a handheld radio, and face-to-face clearly. Possess considerable mathematical skills (addition, subtraction, multiplication, division) to maintain guest charges, handle adjustments, etc. Possess considerable ability to listen effectively. Knowledge of local tourist and trade attractions. Ability to make reservations: restaurant, airline, train, room, rental car, etc. Visual ability to read manufacturer's instructions, correspondence, etc. Ability to read, write, and comprehend English. Detail oriented work habits and ability to accomplish goals in a timely manner. Ability to become OnQ certified. Ability to become First Aid and CPR certified. Ability to remain calm in emergency situations and to effectively deal with the internal and external guests, some of whom require patience, tact, and diplomacy to defuse anger, collect accurate information, and solve guest concerns. Ability to work under time constraints and deadlines, must be productive in quantity and quality of work. Ability to use finger/hand movements for extended periods of time. Finger and hand dexterity to manipulate switches, writing instruments, a computer keyboard, etc. Possess knowledge of the Boston area to give directions, etc. to guests. Protect employer's privacy and data: keep passwords safe. Qualifications Education: Education or experience to meet the required job knowledge, skills, and abilities. High School graduate or equivalent preferred. Experience: 6 months customer service required. Night Audit experience is strongly preferred. Cash handling, or hotel Front Desk experience preferred. Hilton experience preferred. PBX Experience preferred. Licenses or Certificates: First Aid and CPR certified. Grooming: All Team Members must maintain a neat, clean, and well-groomed appearance according to the Olshan Properties Team Member Handbook. Other: Additional language ability preferred. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. May perform other duties as assigned. Our DNA is EPIC Enthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.

Job DescriptionDescription: The Double Tree is seeking a reliable and detail-oriented individual to join our team a few nights a week as a Night Auditor. In this role, you will be responsible for overseeing the overnight operations of our hotel, including balancing accounts, processing transactions, and ensuring guest satisfaction. If you're a night owl with a strong attention to detail and excellent organizational skills, we want you on our team! Job Summary The Night Auditor is responsible for performing in a pleasant, professional and efficient manner, a combination of duties not limited to, performing the hotel's nightly audit, answering telephones and assisting with guest services. Essential Duties and Responsibilities - Provide professional and courteous guest service at all times - Answer telephone calls courteously and efficiently - Register and assign room(s) to guests - Answer inquiries regarding hotel services, registration of guests, shopping, dining, entertainment and travel directions - Compute bills, receive payments and make change for guests - Prepare accurate Daily Report - Post ancillary charges to guest folios (food, liquor, room, telephone) - Promote any current hotel and franchise marketing programs - Communicate with the next shift and informs ops manager/gm/maintenance about any overnight incidents - Ability to work well with a diverse group of people Additional Duties - Transmit and receive messages through telephone, facsimile, and switchboard - Make, confirm, cancel, and change guest reservations - Keep records of room availability and guest's accounts - Maintain wake-up call service - Make restaurant, transportation, or entertainment reservations for guests - Maintain clean and neat work and storage space - Act as MOD during shift as assigned - Attend monthly department meetings - Actively seeks out other tasks when current work is complete - Complete projects as determined by Front Office Supervisor, Ops Manager and/or GM - Participate in ongoing education and training - Other duties as assigned Requirements: Essential Behavior Requirements - Customer Service: Displays a professional sense of urgency when communicating and interacting with guests, coworkers, and the public in a way that exceeds the guest's wants and needs. Identifies opportunities to improve and deliver additional value to guest's experience by presenting creative solutions and innovative ideas. - Communication: Actively listens to guests, coworkers, and the public (viewing the situation from the guest's perspective) and works together to solve the problem through effective communication - Problem Solving: Ability to recognize and define problems; analyze relevant information; encourage alternative solutions and plans to resolve situations; seeks additional assistance when needed. - Quality: Work “product or service” is free of errors and exceeds customer expectations. Minimum Qualifications - Education or Experience - High school diploma or GED equivalent; three to six months of related experience or training; or equivalent combination of education and experience. - Language Skills- Must have developed language skills to the point to be able to: read and understand instructions, safety rules, operating and maintenance instructions and procedure manuals. Write routine reports and correspondence with proper format, punctuation, spelling and grammar, using all parts of speech. Speak with poise, professionalism and confidence. - Mathematical Skills - Requires mathematical development sufficient to be able to: add, subtract, multiply, and divide in all units or measure, using whole numbers, fractions, and decimals. Ability to compute ratio, rate, and percent. Possesses sharp ability for attention to detail (able to quickly identify variances in standards), working efficiently, and flexibly. Ability to multi-task and be highly organized while - Reasoning Ability - Must have developed reasoning skills to be able to: solve practical problems and deal with variety of situations where limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Physical Requirements - Ability to pass pre-employment drug test and background check - Requires walking, sitting, and standing to a significant degree, reaching, climbing, balancing, kneeling, crouching, stooping, handling, talking, hearing, and seeing - Lifting up to 25 lbs. maximum with frequent lifting and/or carrying or transporting of objects weighing up to 10 lbs. - Inside environmental conditions protected from weather conditions. Potential exposure to paint, solvents, cleaning chemicals, and/or fumes

Job Description We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality and The Revolution Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! We are looking for a candidate that can work 3 PM front desk shifts (3pm-11pm) and 2 overnight shifts (11pm-7am). Starting pay for the front desk shifts is $22/hour and for over night is $24/hour. The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Greet guests upon arrival and ensure a smooth check-in process. Provide information about the hotel's amenities, services, and local attractions. Respond promptly to guest inquiries via phone, email, or in person. Handle reservations, cancellations, and modifications accurately and efficiently. Process payments and maintain accurate records of guest transactions. Address guest concerns and resolve issues promptly to ensure satisfaction. Coordinate with other departments to fulfill guest requests and preferences. Maintain a clean and organized front desk area. Assist with luggage handling and transportation arrangements as needed. Uphold company policies and procedures to ensure the safety and security of guests and their belongings. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. Provide exceptional customer service to enhance the overall guest experience. Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Job Summary You will be an integral member of the front office team that creates distinctively different and authentic experiences for our guests. You will warmly greet guests and assist them with their travel itinerary, reservations, and overall guest experience details. You will be able to promote hotel services and amenities to the guests, and connect the guest to local and authentic experiences in the community. Are you friendly and able to work in a fast-paced environment? The Hotel overnight front desk agent attends to guests' needs, included, but not limited to, registration, checkout, and cashiering. Full Time Benefits: Health, Dental, Vision Insurance Life and AD&D Insurance Long-Term Disability Insurance Voluntary Accident and Critical Illness Plans Optional Supplemental Life Insurance 401k match of 100% for 3% Referral Bonuses Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year Responsibilities Use your exceptional written and verbal communication skills to provide ideas about guest amenities and experiences, and organize itineraries and reservations on their behalf. Utilize the freedom to go beyond to become an expert in the local community and confidently connect vistors to unique and unforgettable experiences in the local area. Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home. Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests' needs are being met. Have an impeccable eye for detail to ensure accuracy and efficiency. Qualifications Excellent guest service skills Excellent verbal and written communication skills Proficiency with computers Previous front desk agent or night audit experience preferred Knowledge of Opera a plus Ability to work 3rd shift and weekends Ability to stand, walk and lift up to 25 lbs We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws or any other characteristic protected by federal, state or local laws.

, text SP4073 to ************** Staypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. We are all about redefining hospitality and inspiring out-of-the-ordinary experiences for our guests. As we rapidly expand, we are looking for team members who love to make a difference in the lives of others. If you want to be part of a far-from-stuffy company that is dynamic and fun with lots of opportunities, this is the place for you. Who we re looking for: GUEST SERVICES AGENT/NIGHT AUDITOR We re about the friendliest company you ll ever come across and we need someone to be the face of this as soon as a guest steps into our hotel. Are you happy, outgoing and wear a perma-smile? Then this could be the job for you. In addition to generally spreading joy, you ll be ensuring guests are receiving great customer service from the time they exit their cab to entering their room and everything in between. What to expect: Here are a few things that will make your days full and rewarding: Completing daily front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and rates and types of available rooms as well as other requests from guests. Assist arriving and departing guests with their luggage to and from guest rooms. Act as a point of reference for guests that require assistance or information and attend to their wishes and requirements. This includes their transportation needs. Acquiring and sharing knowledge of the hotel as well as the surrounding areas, venues and attractions. Your experience and qualifications: High School Diploma or equivalent. Three to six months related experience preferred. Working knowledge of Microsoft Windows and Office. Ability to effectively interact with all hotel guests and team members in a polite and positive manner. Ability to quickly assess situations and create effective resolutions to problems. Possess a passion to provide excellent customer service. Why us? As a growing company, Staypineapple offers plenty of opportunities. If you love making a positive impact on the lives and experiences of others, join our team. Plus, we offer: Excellent pay & benefits (including flexible PTO, medical/dental/vision insurance, 401(k), life insurance, pet insurance, etc.) Hotel discounts Food & Beverage discounts Learning & growth opportunities Special events & celebrations Pay: $24.40 - $25.46 per hour Status: Full Time

PRIMARY PURPOSE: This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service Delivers on all Simon Service initiatives and delivers excellent service to guests Serves as “Seller” function of the Simon Gift Card program, and/or other payment products Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant Ability to respond to guest and retailer inquiries and advise on the appropriate resolution Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers Maintains confidentiality and follows the code of ethics MINIMUM QUALIFICATIONS: A high school diploma or equivalent 1-2 years of customer service or sales background The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times Must be at least 18 years of age Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests Ability to effectively perform multiple tasks for up to 5 hours at a time Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays

Comfort Inn & Suites Boston Logan International Airport Guest Service Agent - Full Time The award winning Comfort Inn & Suites Boston Logan International Airport is focused on providing an exceptional experience. Boasting personal guest services, pristine room condition and complimentary breakfast buffet are just a few reasons that the Comfort Inn has been awarded the Gold Award by Choice Hotels International. Conveniently located just three miles from Boston Logan International Airport, one mile from Revere Beach, America's First Public Beach, and just minutes from downtown Boston makes the Comfort Inn ideal for any occasion. From arrival to departure, the Guest Service Agent manages our guests' experience at the Comfort Inn & Suites. Their main focus is to provide a warm and friendly welcome to the hotel, assist the guests' with information about the hotel, and the surrounding area, juggle the ongoing activity in the hotel lobby, and ensure that all guests' needs are met from a long day of work or play. It is then important to kick start a new day with an upbeat attitude and bright smile. Guest Service Agents are responsible for checking guests in and out of the hotel, assist with reservations, concierge duties, answer phone inquiries and assist with airport shuttle dispatch. A Guest Service Agent will promote an energetic atmosphere and make sure every guest feels at home. Applicants with availability to work a flexible schedule including nights and weekends are encouraged to apply. Requirements: -Must be able to lift up to 25lbs -Required to stand for up to six (6) hours at a time -Flexible work schedule (days, nights, weekends) -One (1) year of guest/customer facing experience preferred -Multi-lingual a plus

Ensure guest satisfaction at all times. Checking in arriving guests courteously and efficiently. Confirm reservation information and room preferences. Use the guests name at least twice during the check-in process. During check in, inform the guest where there room is, where the pool and fitness rooms are, and hotel restaurant locations, and anything else you think they may want to know. Assign guest rooms to meet their requests if possible. Serve as a Concierge and help provide information regarding the hotel and its amenities, local restaurant, shopping, and directional questions. Post charges, payments, and adjustments to guest folios. Follow proper guest accounting procedures, making sure of the form of payment and that all information is accurate. Take reservation calls / faxes for our incoming guests. Maintain accurate records in all clerical areas including the updating guest status on room rack, telephone rack, and the computer. Responsible for daily shift reports and cashing out at the end of the shift. Responsible for daily bucket checking and keeping our guests accounts up to date. Takes ownership of guest issues or concerns and resolves with or without management assistance. Operating the PBX using a courteous manner. Connecting people to the proper rooms, taking accurate messages for our guests, ensure an accurate wakeup call, and make sure that the guest receives any and all messages / faxes. Use suggestive selling techniques while trying to make reservations to help sell rooms and promote other areas of the hotel. (i.e. up selling suites, promoting amenities like the pool fitness center, restaurants, etc.) Coordinates room status updates with housekeeping in regards to early check-ins, late check-outs, and special requests and partial stays. Possesses working knowledge of taking reservations same day, future, changes, cancellations, and in room blocks. Coordinates guest room maintenance work with the engineering department. Knows all safety and emergency procedures and is aware of what do in case of an event. Reports any unusual occurrence or request to the manager. Understands that business demands sometimes make it necessary to move employees from the accustomed shift to other shifts. Restocking front office supplies as needed. If supplies are low, please let the manager know so supplies can be ordered so as not to Prerequisites Prerequisites: Education: High school or equivalent. Experience: Previous hotel experience preferred. Must be proficient in handling all aspects of customer relations. Well accustomed to cash handling procedures and is able to work in a fast paced environment. Physical: Requires writing, typing, repetitive motions, excellent verbal and listening skills, attention to detail, organization, standing for long periods of time, walking, sitting, and the ability to lift 25 pounds. Benefits: We offer our eligible Associates a number of benefits to enhance their health and well-being: Group insurance including dental and vision Paid time off including vacation days, sick days and holidays Referral Bonus Hotel Discounts for - You, Your Friends & Your Family

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, as well as ensuring the guest has an exceptional stay, to meet hotel's high standards of quality. ESSENTIAL JOB FUNCTIONS This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands may vary depending on shift, business levels, type of business. Greets guests in a professional, friendly, and welcoming manner. Processes guest check-ins and check-outs in a timely and efficient manner. Verifies guest information or completes registration process by inputting/retrieving information. Assigns rooms based on preferences and availability. Processes cash and/or credit card payments and provides receipts for transactions. Provides information about hotel services, amenities, and local attractions. Handles guest inquiries, requests, and complaints in a courteous and professional manner. Assists guests with special needs or requests, such as extra bedding, room upgrades, or booking reservations for activities. Responds to internal / external phone calls promptly, ensuring effective communication with guests. Retrieves mail, small packages for customers as requested. Adheres to all company policies and procedures. Works closely with housekeeping and maintenance to ensure rooms are ready for guests. Retrieves and inputs into the POS system all room service orders. Communicates guest feedback to management for continuous improvement. Assists with coordinating transportation, concierge services, and other guest-related requests. Maintains an organized front desk area, ensuring all necessary supplies are stocked. Maintains records of guest complaints, concerns, and resolutions for follow-up. Makes reservations for guests as needed, providing accurate information regarding room availability, pricing, and policies. Updates the reservation system with guest information, room availability, and changes. Completes any tasks assigned by the Manager On Duty. Remains calm and alert during emergency situations and heavy hotel activity. Follows safety and security procedures/ rules. Knows hotel fire prevention and emergency procedures. Reports unsafe conditions to supervisor/manager including but not limited to accidents, injuries, near-misses, property damage. KNOWLEDGE, SKILLS, ABILITIES The Hotel may consider the equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below, when applicable. High school diploma preferred. Prior hospitality experience preferred but not required. Must possess the ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and help resolve conflicts. Must possess the ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism. Must possess the ability to talk to many diverse kinds of people to give information, answer questions, and provide the required services. Must possess the ability to understand and follow directions and perform job functions under limited supervision. Must possess the ability to read, write, speak, comprehend and communicate effectively in English. Must possess excellent telephone etiquette skills. Must possess the ability to access and accurately input information using a moderately complex computer system. Must possess the ability to use a calculator and prepare moderately complex mathematical calculations without error. Must possess the ability to work a flexible schedule which may change from week to week. This includes the ability to work weekends, holidays and overnights. PHYSICAL REQUIREMENTS Must possess the ability to stand and move throughout Front Office and continuously perform essential job functions. Must be able to stand during the entire shift. Must possess the ability to lift, push & pull up to twenty-five (25) pounds maximum. Must be capable of frequent talking, hearing, seeing and smiling. Must possess hearing and visual ability to observe and detect signs of emergency situations.

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. APPLY HERE- ******************************************************************************************************************* We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must! The pay is $18.00 for this part-time position. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents/guests. Follow property-specific systems to receive and sign for deliveries to ensure efficient delivery to residents. Facilitate contractor arrivals/departures and realtor/potential home buyer/renter visits. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. APPLY HERE- ******************************************************************************************************************* These are the qualities and attributes we're looking for in this position- Front Desk Experience Hospitality Outgoing Personality Teamwork Ability To Multitask Flexibility Detail-Oriented Proactive Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A long list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: We have many training courses in our NFC University that you can take to further your career while working with us. Short-Term Disability Income is offered to qualifying employees in applicable areas. APPLY HERE- ******************************************************************************************************************* We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be legally allowed to work in the US. Re-hire eligibility for former employees is determined by past employment performance and/or status.

Job DescriptionDescription: Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. Summary: The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests, including check-ins and addressing guest requests. Duties & Responsibilities: Check front office accounting records for accuracy summarize information for the hotel's financial records Track room revenue, occupancy percentages, and other front office operating statistics Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier Ensure charges of the day have been properly posted to the appropriate guest folio or master account Process guest charges voucher and credit card vouchers Transfer charges and deposits to master accounts Check to see that all charges are assigned to the appropriate departments Verify that all transactions performed at the front desk are supported by documentary evidence and signatures Print and file reservations for the next business day Monitor the status of coupon, discount, and other promotional programs Perform check-ins and check-outs as well as wake-up calls Summarize results of operations for management Balance the days charges, making corrections as necessary Respond to guest needs, special requests, and complaints Ability to sit, stand, or walk for extended periods of time Additional tasks may be assigned at any given time Requirements: Qualifications: High school graduate or equivalent Minimum one (1) year of hotel front desk experience Understand basic principles of auditing, balancing, and closing out accounts Know how to operate front office equipment Experience handling cash, accounting procedures, and general administrative tasks. Excellent customer service skills. Benefits: Competitive salary Annual review with increase potential 401k program with company match Medical, Dental, and Vision insurance available to eligible employees Wellness benefits available to eligible employees Arbor's Guiding Principles: Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties: Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient. Lead with Heart - Be kind, passionate and hospitable. Be Accountable - Take ownership and deliver results. Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change. Celebrate Differences - Embrace diversity; respect individual opinions and ideas. Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package, and 401k contributions (all benefits are subject to eligibility requirements). Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

We're more than just a team - we're a community dedicated to making a difference every day. At Olympia Hospitality and The Revolution Hotel, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you're passionate, driven, and ready to thrive, we'd love to have you on our team. Apply today and build a career that inspires you! We are looking for a candidate that can work 3 PM front desk shifts (3pm-11pm) and 2 overnight shifts (11pm-7am). Starting pay for the front desk shifts is $22/hour and for over night is $24/hour. The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. The Night Auditor maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution. Join a Team that Puts Your Well-Being First! At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you're not just getting a job - you're joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction. Here's how we show our commitment: Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way. Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve. Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance. Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered! Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally. Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations! We're more than just a business-we're a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today! Responsibilities Greet guests upon arrival and ensure a smooth check-in process. Provide information about the hotel's amenities, services, and local attractions. Respond promptly to guest inquiries via phone, email, or in person. Handle reservations, cancellations, and modifications accurately and efficiently. Process payments and maintain accurate records of guest transactions. Address guest concerns and resolve issues promptly to ensure satisfaction. Coordinate with other departments to fulfill guest requests and preferences. Maintain a clean and organized front desk area. Assist with luggage handling and transportation arrangements as needed. Uphold company policies and procedures to ensure the safety and security of guests and their belongings. Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy. Provide exceptional customer service to enhance the overall guest experience. Keep abreast of developments in the hospitality industry and participate in training programs as required. Skills Required Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills. Experience / Education Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required. Physical Demands This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions. The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.

Guest Experience Agent Full-Time Year-Round & Seasonal Roles Available You will be an integral member of the Guest Experience Team which strives to elevate the guest experience through critical evaluation the hotel experience, comprehensive pre-planning, and cross departmental communication. You will solicit leads, outreach prior to arrival, create custom travel itineraries, and ensure all guest requests are finalized ahead of arrival to maximize recreational revenue. You must be able to speak clearly, and communicate effectively with all guest types, including VIPs, high spend guests, and other high-profile individuals. You will be able to promote hotel services and amenities and connect guests to local and authentic experiences in the community. ESSENTIAL FUNCTIONS A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Answer all incoming calls and emails in an attentive, courteous, and efficient manner. Actively listen and project a manner of friendliness, professionalism, and willingness to provide personalized services to guests. Share personal passion and knowledge of hotel amenities and bookable experiences. Collaborate with Leisure Sales, Concierge, Reservations, and other Hotel Outlets, to build and monitor guest itineraries and profiles to ensure seamless process from booking to arrival. Responsible for pulling reports and outreach of guests 60 to 90 days ahead of arrival, including VIPs and high spend guests. Have an impeccable eye for detail to ensure accuracy and efficiency. QUALIFICATIONS Flexibility. This is a demanding business, and we look for flexibility with workdays and hours, but it's lots of fun! Experience. Previous experience in customer service and/or creating authentic vacation or travel experiences preferred. Service oriented. A person who loves to serve others by creating experiences that go beyond the expected. Strong attention to detail. Excellent Communicator. Providing amazing experiences requires the ability to communicate fluently in English, both verbally and through legible writing. A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy. Full-Time Year-Round Benefits for the Guest Experience Agent: Health, Dental, Vision Insurance Life and AD&D Insurance Long-Term Disability Insurance Voluntary Accident and Critical Illness Plans Optional Supplemental Life Insurance 401k match of 100% for 5% Tuition Reimbursement Program Referral Bonuses Hotel, Restaurant, Spa and Retail Discounts at Our Portfolio of Hotels Paid Time Off - Earn up to 2 Weeks of PTO Within Your First Year We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

[For best results, please make sure that your resume is up to date with your current contact information; and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.] APPLY HERE- ******************************************************************************************************************* This is a part-time position with a pay rate of $17.25 per hour. WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S. A typical day at one of our front desks As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries. Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation. Here are just a few other responsibilities you will have throughout your day: You will ensure a smooth operation and service experience by effectively communicating with each of your team members, property management, and residents and guests. Follow property-specific systems to receive and sign for deliveries, ensuring efficient delivery to residents. Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters. Advise and remind residents and guests of any appropriate rules and regulations established by the property management. Follow all property procedures for resident, guest, and vendor access. Promptly answer and complete all resident requests, phone calls, questions, or concerns. Look sharp in your supplied uniform. Enjoy interacting with the residents. APPLY HERE- ******************************************************************************************************************* We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming are essential! A minimum of 1 year of customer service experience is required. Experience in the hotel or hospitality industry is preferred. Check out our website at nfcam.com and join our Social Networks: ***************************************************** https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal ******************************************************* Benefits Weekly Pay! Paid training. A comprehensive list of discounts and benefits is available to all employees. Cellphone and other reimbursements for some applicable positions. State-required healthcare benefits are available to qualifying employees in applicable areas. Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas. Start earning generous paid time off as of your first day. Career Development: Our NFC University offers numerous training courses that you can take to advance your career while working with us. Short-term disability income is offered to qualifying employees in applicable areas. APPLY HERE- ******************************************************************************************************************* We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status. At the time of this ad, the pay for this position is $17.25 per hour. Historically, it pays $17-$19 per hour.