Casa Cipriani is a prestigious private members club and hotel, renowned for its impeccable service, elegant design, and timeless sophistication. Our commitment to providing unparalleled hospitality experiences to our members and guests is rooted in our heritage and passion for excellence. Joining Casa Cipriani means becoming part of a community dedicated to setting new standards in luxury and personal service.
We are seeking a detail-oriented and hospitality-driven individual to join our Guest Relations team as a Guest Service Agent. This role plays a key part in delivering a seamless and personalized experience for our members and hotel guests. The Guest Service Agent will manage guest itineraries, VIP preferences, transportation coordination, and personalized services through tools such as Alliants and Opera, ensuring each stay is tailored and memorable.
ESSENTIAL FUNCTIONS AND DUTIES:
Organize and maintain comprehensive guest itineraries using Alliants CRM system.
Perform daily arrival printouts and ensure accurate preparation for all next-day arrivals.
Reconfirm all next-day activities with vendors to guarantee guest services are secured.
Coordinate house car usage, external transportation, and monitor daily usage logs.
Track and report on house car usage daily, with monthly recap reporting.
Manage daily posting of guest-related charges in Opera PMS.
Verify and reconcile weekly invoices from vendors and service partners.
Maintain timely communication and follow-up on guest emails and concierge requests.
Source, vet, and coordinate with vendors for personalized guest services and experiences.
Oversee guest shipments and deliveries, ensuring secure handling and efficient coordination.
Ensure all Alliants guest tracking data is updated, accurate, and current.
Add and review all Opera notes to reflect guest preferences and important details.
Coordinate and attend weekly VIP arrival meetings and prepare VIP arrival lists.
Deliver personalized experiences through guest profile management and preference tracking.
Ensure guest profiles are complete and updated for future visits, including individual profile data.
Organize daily preparation lists for next-day arrivals and any special requests.
Handle and manage riders, including VIP requests and entertainment setups.
Maintain high attention to personalized recognition of repeat and high-value guests.
Collaborate across departments to ensure consistent, elevated guest experiences.
Perform other tasks and duties as assigned by management.
KNOWLEDGE, EXPERIENCE AND SKILLS:
Bachelor's degree in Hospitality or related field preferred.
Minimum of 2 years of experience in luxury hospitality, front desk, guest relations, or concierge services.
Proficiency in guest service platforms including Opera PMS, Alliants, and Microsoft Office Suite.
Excellent verbal and written communication skills, with a guest-first mindset.
Strong organizational skills and attention to detail; ability to multitask and prioritize effectively.
Confidence in handling confidential guest information with discretion and professionalism.
A proactive, solutions-driven approach with the ability to work both independently and as part of a team.
Flexibility to work evenings, weekends, holidays, and extended shifts as required.
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
Ability to remain in a stationary position for extended periods.
Capable of walking, standing, and navigating the property throughout the shift.
Lift, carry, and transport items weighing up to 30 pounds as needed.
Perform repetitive motions and handle physical activity associated with guest service roles.
Adhere to all health, safety, and ergonomic protocols.
INTENT AND FUNCTION OF S
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
$30k-38k yearly est. 2d ago
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Night Auditor
Stonebridge Hospitality Associates 4.1
Night auditor job in New York, NY
City, State:New York, New York
Title: NightAuditor
FLSA:
Non-Exempt
Status:
F
ull-time
Reports to: Front Office Manager
Pay Range:
$31 per hour
Job Summary: The NightAuditor is responsible for closing the business day by balancing revenues and receipts, performing bookkeeping activities, and providing guest services such as check-ins, check-outs, and addressing guest inquiries, ensuring a smooth overnight operation of the hotel.
Essential Functions and Duties:
Greet, register, and assign rooms to hotel guests.
Verify customer payment methods and process credit authorizations.
Maintain accurate records of room availability and guest accounts using the property management system.
Balance daily receipts and revenues, conducting income audits on posted revenues.
Assist guests with check-out processes, reviewing accounts and resolving discrepancies.
Answer phone calls promptly, directing inquiries or addressing guest needs.
Coordinate with overnight housekeeping or maintenance staff to resolve guest issues.
Make and confirm reservations, ensuring accurate data entry.
Provide guests with information on hotel services and local attractions.
Document guest feedback and escalate issues to management when necessary.
Perform nightly “bucket checks” to ensure compliance with hotel standards.
Assist in maintaining security and safety during overnight shifts by monitoring guest activity and access.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previous experience in a hospitality or customer service role preferred.
Proficiency in basic bookkeeping and balancing financial transactions.
Strong communication skills, both verbal and written.
Proficient in using property management systems and office software.
Excellent customer service and problem-solving skills.
Ability to work independently and make decisions with minimal supervision.
Detail-oriented with strong organizational skills.
Work Environment:
Primarily indoor work, with occasional standing, walking, and lifting of items up to 10 lbs.
Frequent use of computers and telephones, requiring extended periods of sitting.
Must be available to work overnight shifts, including weekends and holidays.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2025-12-29
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
$31 hourly Auto-Apply 38d ago
Front Desk Agent for luxury Hotel
Greenwich Country Club 4.2
Night auditor job in New York, NY
Luxury Hotel in downtown Manhattan is seeking dynamic individuals to join our Front Desk Concierge team. Applicants should possess a good eye for detail along with great interpersonal skills to deliver the highest quality of service to our guests. Our Front Desk staff must reflect the highest standards of professionalism and courtesy to assist guests throughout their stay and provide a wonderful hotel experience.
The Front Desk Concierge assumes a pivotal role in overall guest satisfaction and the ultimate success of the Hotel. Given the integral nature of the position, the Concierges demeanor must reflect the highest standards of professionalism and courtesy. A consistently positive attitude and knowledge of Hotel services and amenities are qualities which the Concierge is required to have. The purpose of the Concierge is to assist guests throughout their stay by promoting all that the Hotel and New York City have to offer.
Responsibilities
COMMUNICATING WITH GUESTS Guest Relations Teamwork Phone Etiquette Receiving and presenting packages Handling guest concerns Departmental Communication . GREETING GUESTS AND RESPONDING TO INQUIRIES Greeting the guests in a pleasant and courteous manner Offering an explanation of services and amenities Booking reservations for dining and entertainment Booking limousines and other transportation Assisting with special requests from Guests . PROVIDING KNOWLEDGE OF HOTEL SERVICES AND OFFERINGS Special needs guests Pet policy Wheelchair accessibility Frequently asked guest questions. SAFETY AND SECURITY PROCEDURES Follow CDC Protocol Guest room key procedures Lost and Found Emergency Calls from guests and colleagues Understanding of disclosure policies Knowledge of emergency evacuation plans Building Safety information
Qualifications
Excellent verbal and written communication skills Strong interpersonal skills to interact with high profile clientele Upbeat personality, natural smile, energetic, friendly demeanor Prior Hotel experience helpful but not required Full time, flexible schedule, with the ability to work weekends & holidays when needed
$34k-41k yearly est. Auto-Apply 60d+ ago
Night Auditor | Homewood Suites by Hilton Midtown Manhattan | New York
PM New 2.8
Night auditor job in New York, NY
What You'll Do:
Some of your nightly duties include:
· Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
· Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
· Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$37k-46k yearly est. 47d ago
Night Auditor
Aloft Brooklyn
Night auditor job in New York, NY
JOB TITLE: NightAuditor
REPORTS TO: Front Office Manager
Purpose for the Position: To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel's rooms division in any way required to ensure complete guest satisfaction.
Essential Responsibilities:
Greet, register, and assign rooms to guests of the hotel.
Verify customers' credit, and establish how the customer will pay for the accommodation upon check-in.
Keep records of room availability and guests' accounts using computerized property management system.
Perform simple bookkeeping activities, such as balancing receipts and revenues for the day, and perform income audit on all revenues posted (i.e., calculating restaurant checks and telephone charges to ensure proper revenues have been posted) prior to closing the day.
Review accounts and charges with guests during the checkout process.
Transmit and receive messages using telephones or telephone switchboards.
Contact overnight housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments or complaints, referring customers to managers as necessary.
Answer all incoming phones in three rings or less.
Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel's Controller and Front Office Manager.
To do this kind of work, you must be able to:
Be an outgoing, welcoming personality for the hotel.
Use logical thinking and personal judgment to perform a variety of office tasks.
Make decisions based on your own judgment and company policy.
Follow instructions without close supervision.
Speak and write clearly and accurately.
Be available to work overnight shifts, weekends, and holidays.
Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required only occasionally. Reaching, handling, feeling, talking, hearing, and seeing.
Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights, and measurements.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries, and reports using prescribed format and conforming all rules of punctuation, grammar, diction, and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationship to Data, People, and Things:
Data: Compiling: Gathering, collating, or classifying information about data, people, or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants.
Things: Operating-Controlling: Starting, stopping, controlling, and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.
$32k-40k yearly est. 60d+ ago
Night Auditor-Overnight Shift
Graduate Hotels 4.1
Night auditor job in New York, NY
Schulte Companies is seeking a dynamic, service-oriented NightAuditor to join our team! Schulte Companies is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!
What's in it for you? When you join Schulte Companies you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! Schulte Companies provides a rewarding, fun and flexible work environment, exciting perks, an atmosphere designed to encourage and promote career growth within the company and a robust benefit package including, but not limited to:
Work Today, Get Paid today, with Daily Pay! Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Time Off Holiday Pay Pet Insurance Employee Assistance Program Schulte Savings Marketplace Discounts on event tickets, electronics, gym memberships + more!
Our Company: Schulte Companies is a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.
JOB DUTIES AND RESPONSIBILITIES Audits the daily guest ledger Handles all end-of-day accounting functions including posting daily room rates and room tax Ensures accuracy of all charges to guest folios Averages sum of revenues of all accounts receivable from food, room and other departments Acts as front desk clerk, checking guests in and out, booking reservations and resolving guest issues Make cash drops in accordance with proper cash handling procedures Organize the Front Desk area so that the A.M. Front Desk staff can properly prepare for their shift Monitors hotel security camera system Ensures that lobby is well-maintained, properly lit and with music at proper volume Work nights, weekends, and holidays as needed Any other duties as assigned
EDUCATION AND EXPERIENCE
Minimum of 1 year in Accounting or NightAuditor role Knowledge of PMS High School Diploma/GED
KNOWLEDGE, SKILLS AND ABILITIES
Ability to multi-task Ability to communicate effectively verbally and in writing Team player Ability to exceed expectations of guests Basic accounting/math skills
*The hiring process may consist of a phone interview, manager(s) interview, drug screen, background check, reference checks, and potential employment assessment. This job description is only intended to provide a general description of the benefits and compensation applicable to this position. Paid Time Off (PTO) is available for eligible associates in accordance with the Company's Paid Time Off policy. Specific compensation and benefit details will be discussed during the interview process.
*Schulte Hospitality Group
is an Equal Opportunity Employer.
$30k-36k yearly est. 4h ago
Guest Service Agent
Resorts World NYC 3.7
Night auditor job in New York, NY
Essential Duties and Responsibilities
Always treat guests with courtesy and respect in a variety of situations.
Must maintain standards of 5-star service
Must maintain honesty and integrity
To be mindful of the importance of personal hygiene and grooming.
Adhere to the property's Health and Safety guidelines.
Ability to work under pressure and in a fast-paced environment.
Check-in, checkout and produce player's club cards for hotel guests in a confident, professional, and friendly manner.
Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Call back and follow up with guest on any requests that come through the front desk to ensure that they are satisfied.
Provide gracious and efficient telephone service as it relates to general PBX services.⯠Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Review arrivals noting special requests and blocking rooms as necessary for VIP's and group arrivals.
Complete all items as listed on shift checklists.
Enroll Guests into World of Hyatt / Enroll Guests into Genting rewards during check-in process
Provide guest welcome amenity at check in
Book future reservations upon Guest Request
Carry Radio on you at all times, with Hotel Ear Piece
Ensure proper credit card procedures are followed based on PCI compliance guidelines.
Enter guest requests and complete orders on Hotsos
Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
Maintain complete knowledge at all times of:
All hotel features/services, hours of operation.
Hotel history and neighborhood knowledge
All room types, numbers, layout, décor, appointments and location.
All room rates, special packages and promotions.
Daily house count and expected arrivals/departures.
Room availability status for any given day.
Schedule daily group activities.
Advise guest of any messages, mail, faxes, etc. received for them and hand them to the guest if they comeâ¯â¯â¯ directly to the front desk.
Communicate service and amenities of the hotel to guests.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Input, update and maintain guest profile and history, which includes but not limited to guest preferences and alerts.
Flexibility to carry out job responsibilities of other positions within the front office, such as PBX operator, bell person, and door person, upon request by the manager.
Take, record and relay messages accurately, completely and legibly. All guest issues should be communicated to a manager, and immediately logged.
Offer detailed information on the voice mail system to callers and guests wishing to leave messages.
Accept and record wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity deliver) immediately, and follow-up with relative departments after completion.
Meet with departing Front Desk Host to review business status, log-book and follow-up items.
Provide Concierge service - fluent knowledge of property and local restaurants, special events, city attractions, and guest amenities when necessary.
Knowledgeable of property's fire and emergency procedures.
Any additional duties as directed by management.
Ability to utilize the property management system
Cover Night Audit, when needed.
Job Requirements:
Behavioral standards that all team members will be held accountable to:
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to accurately compute and manipulate mathematical calculations.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the company's success.
Puts guest at forefront of all decisions
Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.
Ability to work flexible schedule (AM, PM, Overnight, Weekends & Holidays)
High school graduate.
Previous hotel experience.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Good communication skills
Guest service oriented
Ability to function in a noisy, hectic, and crowded environment
Ability to handle numerous duties simultaneously
Ability to adapt under stress, flexible
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Oral and written proficiency in the English language.
Maintain up to date property knowledge.
Essential Physical Abilities
Endure various physical movements throughout the work areas, such as removing guest luggage to/from all types of vehicles and guest rooms.
Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move packages, boxes and luggage weighing up to 75 lbs. continuously throughout shift.
Ability to stand, walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in one hand to be able to load and unload luggage.
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
Work/Educational Experience
Must be at least 18 years old, possess a high school or equivalent diploma and have the ability to obtain the appropriate license pursuant to the New York State Lottery regulations
Prior experience in guest services preferred
Salary: $31.4800 - $35.4100
$31.5 hourly 22d ago
Night Audit
The Lloyd Hotel
Night auditor job in Stamford, CT
Job Description
ROLE RESPONSIBILITIES:
• Responsible for the prompt, efficient, and courteous check in and check out of guests.
• Ensure efficient communication with team members, vendors, and guests.
• Maintain a welcoming attitude and respond to all service questions and requests.
• Responsible for safeguarding both the hotel's guests and its assets by following all established in the hotel's policies and procedures.
• Responsible for collecting payment for services rendered during a guest stay, and for meeting many other guests needs during their stay.
• Responsible for following company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards.
• Ensuring your uniform, personal appearance, and communications are professional.
• To take accountability for the total hotel operation during the overnight shift
• Ensure that all hotel guests receive warm, friendly, professional and efficient reception and departure service during the overnight shift consistent to the established standards of the hotel
• To be fully aware of all hotel reservations procedures, credit policies, room rates, availability restrictions, confirmation and cancellation policies
• To be fully aware of all hotel services and facilities and be able to promote them whenever possible
• To ensure that overnight activities ensure the highest levels of safety and security of hotel guests and employees
• To be fully aware of and maintain communication with Restaurant night management regarding closing times and procedures
• To supervise and direct the activities of other hotel over night staff members
• To ensure that all night audit functions are successfully completed as established by process all hotel accounting functions as set out by the General Manager
• Be fully conversant and be able to operate all functions of the hotel's Property Management System
• To ensure the professional handling of all late room and cancellation, no shows
• To exchange and compile Occupancy Report for the chosen hotels within the vicinity
• To have general knowledge of hotel's operating systems such as Air Conditioning, Heating, etc and be able to report and describe any malfunctions to “on call” Engineering Department
• To be fully aware of and able to operate hotel switchboard, facsimile and paging system to the established hotel's standard
• To maintain communication with the Front Office by recording all relevant information in EOS Report
• To perform handover with AM Front Office Manager/Shift Leader
• Ensure that all overnight reports are compiled and distributed accurately and on time
• To be fully aware of and strictly observe at all times, fire safety, precaution and evacuation procedures
• To exhibit sound professional judgment, adhering to established hotel standards, when accepting any “walk-in” guests
• To accept other duties that may arise from time to time that will ensure the continued efficient operation of the Front Desk
• Ensure that all Front of House areas are kept clean and tidy creating a professional impression for all guests and employees
• To be fully aware and adhere to Health Safety and Fire Procedures
$29k-36k yearly est. 6d ago
Night Auditor - Residence Inn and Courtyard Marriott Islip
Briad Hotels | The Briad Group
Night auditor job in Central Islip, NY
Job DescriptionHotel NightAuditor / Overnight Front Desk Agent
11pm-7am
Residence Inn by Marriott & Courtyard by Marriott
Central Islip, NY
First impressions mean everything! What you do the second a guest walks through the doors, sets the expectation for the rest of their stay. As an Overnight Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day.
As an Overnight Front Desk / NightAuditor, you will:
Work the desk during our overnight hours
Demonstrate welcoming hospitality to our overnight check ins
Perform night audit functions
Demonstrate a true desire to satisfy the needs of others
Ensure all aspects of hotel accounting for all areas of hotel operations are processed correctly and accurately recorded, protecting the brand and asset against liability and fraud.
Audit, balance, post and report on front desk, rooms, and all food and beverage outlets cash and credit operations and reset all registers to ensure accurate, timely function and optimal operations management.
Provide rooms management with a clear picture of their performance using the data gathered
Run the night audit final, after ensuring all revenue is in balance
Perform other duties as assigned
Earnings Range: $17-$18 an hour
*Actual rate offered will be based upon job title, experience, location, and position.
Benefits
Advancement Opportunities - We promote from within!
Medical for FT Associates
401(k)
Paid vacation time
Flexible schedules
Teammate Assistance Fund
Stability
Competitive Wages
Fun, Energetic Work Environment
Keys to Success
Must be 18 years or older
Customer service experience is required, preferably in a hotel or related field
Must have a high school diploma or equivalent
Must be able to work various shifts per week
Hours for this position are 11PM to 7AM, and will include a varied shift schedule through the week
An Accounting background is preferred
Attention to detail and the ability to compile facts and figures
In addition to general office equipment, you will regularly operate Briad systems and software
Ability to communicate effectively and courteously over the telephone and in person; strong command of the English language including speaking, reading, and writing
Ability to lift, pull, and push moderate weight (minimum of 20 lbs); may occasionally require lifting luggage up to 50 pounds
About us. The Briad Group is rapidly expanding to serve many hospitality needs. Our robust portfolio consists of Wendy's franchise locations, Marriott and Hilton brand hotels, unique rooftop lounges atop our most innovative hotels, and an outdoor lifestyle shopping center.
Our mission. Create positive lifelong emotional connections with our teammates and our guests.
Our formula for success includes building strong leadership teams. The Briad Group takes pride in training, developing and promoting what it considers the hospitality industry's most talented employees.
Apply today to become a part of our Family!!
We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.
$17-18 hourly 15d ago
Night Auditor
Hawkeye Hospitality 3.6
Night auditor job in Secaucus, NJ
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
The NightAuditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident oremergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries.
QUALIFICATIONS:
Previous guest relations training.
Accounting background preferred.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.
$28k-34k yearly est. Auto-Apply 60d+ ago
Hotel Night Audit - Part Time
Days Inn/Motel 6 Elmsford
Night auditor job in Elmsford, NY
Days Inn Elmsford is hiring for energetic individuals who are a team player for a NightAuditor position at the hotel. This shift is an overnight 11pm-7am position. Previous Wyndham experience preferred but not needed - can train - must be proficient with computers and a fast-paced environment. Must be able to multi-task. This can be a full time or part time position.
Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
Verify customers' credit and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment, and travel directions. Record guest comments or complaints, referring guests to managers as necessary.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
All other duties as assigned or needed.
Help with other departments as needed
Setup breakfast
Wash/fold PM laundry
$39k-50k yearly est. 60d+ ago
Hotel Night Audit - Part Time
River Link Hotels
Night auditor job in Elmsford, NY
Days Inn Elmsford is hiring for energetic individuals who are a team player for a NightAuditor position at the hotel. This shift is an overnight 11pm-7am position. Previous Wyndham experience preferred but not needed - can train - must be proficient with computers and a fast-paced environment. Must be able to multi-task. This can be a full time or part time position.
* Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
* Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
* Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
* Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.
* Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
* Verify customers' credit and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
* Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment, and travel directions. Record guest comments or complaints, referring guests to managers as necessary.
* Ability to read, listen and communicate effectively in English, both verbally and in writing.
* Ability to access and accurately input information using a moderately complex computer.
* Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
* Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
* All other duties as assigned or needed.
* Help with other departments as needed
* Setup breakfast
* Wash/fold PM laundry
$39k-50k yearly est. 60d+ ago
Flexible Schedule Front Desk Agent - Norwalk
NFC Amenity Management 3.8
Night auditor job in Stamford, CT
[For best results, please make sure that your resume is up to date with your current contact information and that you submit an application with your resume. When given the choice, please Opt In for text messages. It's a critical way for us to send you instructions and assistance throughout the process.]
We are seeking candidates who work effectively independently and thrive in a fast-paced environment. Making eye contact and being welcoming are essential! The FLEX Front Desk Associate will be cross-trained to work at multiple locations. This will be an on-call or as-needed position. This is where you dictate your availability and pick up shifts as they become available.
*Reliable transportation is required for this position.*
Generally, this position pays between $16.50 and $23 per hour, but details can be discussed in an interview.
APPLY HERE- *******************************************************************************************************************
WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.
A typical day at one of our front desks
As an NFC Amenity Front Desk Associate, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls, requests, and package and food deliveries.
Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.
Duties & Responsibilities (including but not limited to the following)
Provide a Warm Welcome and Fond Farewell to all residents and their guests.
Provide knowledgeable and comprehensive information about the surrounding areas.
Interact with clients in a manner that demonstrates genuine sincerity and appreciation.
Coordinate requests for dry cleaning pickup and drop-off, pet walking, housekeeping, and grocery delivery.
Advise residents and guests of any appropriate rules and regulations established by the property management.
Present a professional appearance by adhering to Company Uniform and Grooming Standards.
Perform at the highest level of Customer Service and always look for ways to Wow all clients by exceeding their expectations and striving to provide aggressive hospitality.
Facilitate contractor arrivals and departures, as well as visits from realtors, potential homebuyers, and renters.
Proactively ensure a smooth operation and service experience by effectively communicating with each team member, property management, and residents/guests.
Follow the property-specific system to receive and sign for resident packages, ensuring efficient delivery to residents.
Performs miscellaneous job-related duties as assigned.
Follow all procedures for resident, guest, and vendor access.
Accurately record time and attendance in the Company's time record-keeping system.
Adhere to all Company Polices as indicated in the Employee Handbook and Property-specific regulations.
Be knowledgeable of all emergencies and safety procedures.
APPLY HERE- *******************************************************************************************************************
Check out our website at nfcam.com and join our Social Networks:
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https://www.facebook.com/pg/NFC-Amenity-Management-***********77743/posts/?ref=page_internal
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Benefits
Weekly Pay!
Paid training.
A long list of discounts and benefits is available to all employees.
Cellphone and other reimbursements for some applicable positions.
State-required healthcare benefits are available to qualifying employees in applicable areas.
Medical, Dental, and Vision Coverage are available to qualifying employees in applicable areas.
Start earning generous paid time off as of your first day.
Career Development: We have many training courses in our NFC University that you can take to further your career while working with us.
Short-term disability income is offered to qualifying employees in applicable areas.
We frequently interview and hire for multiple properties, so location details, individual pay rates, and specific schedules can be discussed in the interview process. If we don't contact you right away, we'll have your information on file for our next round of interviews, so you only need to apply once. All employees must be authorized to work in the United States. Re-hire eligibility for former employees is determined by past employment performance and/or status.
#ZR
At the time of this ad, the pay offered is $20.00 per hour. The rate varies between $16.50 and $23.00 per hour, depending on the location and shift.
$16.5-23 hourly 60d+ ago
Front Office Agent
Courtyard Residence Inn Financial District
Night auditor job in New York, NY
JOB TITLE: Front Office Agent (Full Time)
REPORTS TO: Front Office Manager
Purpose for the Position: To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel's rooms division in anyway required to ensure complete guest satisfaction.
Essential Responsibilities:
Greet, register, and assign rooms to guests of hotel.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Keep records of room availability and guests' accounts using computerized property management systems.
Compute bills, collect payments, and make change for guests.
Perform simple bookkeeping activities, such as balancing cash accounts.
Issue room keys and escort instructions to bellmen.
Review accounts and charges with guests during the check out process.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
Transmit and receive messages, using telephones or telephone switchboards.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Record guest comments or complaints, referring customers to managers as necessary.
Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
Answer all incoming phones in three or less rings.
Complete “bucket checks” to ensure all accounts are current and comply with standards established by the hotel's controller and Front Office Manager.
To do this kind of work, you must be able to:
Be an outgoing, welcoming personality for the Hotel
Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
Make decisions based on your own judgment and company policy.
Follow instructions without close supervision.
Speak and write clearly and accurately.
Be available for work days, evenings, weekends and holidays.
Physical Demands: Lifting 10 lbs. maximum and occasionally lifting and/or carrying such articles as dockets, ledgers, and small tools. Walking and standing are required throughout the shift. Reaching, handling, feeling, talking, hearing, and seeing.
Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside.
Math Skills: Requires mathematical development sufficient to be able to: Compute discount, interest, profit and loss, commission, markups and selling price, ratio and proportion, and percentages. Calculate surface, volumes, weights and measures.
Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals, and manuals. Write business letters, summaries and reports using prescribed format and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects.
Relationships to Data, People and Things:
Data: Compiling: Gathering, collating, or classifying information about data, people or things. Reporting and/or carrying out a prescribed action in relation to the information is frequently involved.
People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information. Includes giving assignments and or directions to helpers or assistants.
Things: Operating-Controlling: Starting, stopping, controlling and adjusting the progress of machines or equipment. Operating machines involves setting up and adjusting the machine or materials as the work progresses. Controlling involves observing and turning devices to regulate reactions of materials.
Specific Vocational Preparation: Proficiency in Microsoft Office Professional with an emphasis on Word, PowerPoint and Excel to format and create professional documents to be used and distributed on the executive level. Candidate must have strong organizational skills and ability to prioritize duties to complete within required deadlines. Creativity to accomplish required tasks, such as documents being appealing to the eye, to find and research various information needed to complete and compile reports.
$37k-47k yearly est. 54d ago
Overnight Security/Hotel Front Desk Agent
Lakota Oaks
Night auditor job in Norwalk, CT
Requirements
High school diploma or equivalent preferred.
Experience with Opera Cloud systems highly preferred.
Ability to communicate with the public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”
LaKota Oaks is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, LaKota Oaks may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.
$30k-37k yearly est. 60d+ ago
Overnight Security/Hotel Front Desk Agent
Whispering Oaks
Night auditor job in Norwalk, CT
Job DescriptionDescription:
Located in a beautiful West Norwalk residential neighborhood, LaKota Oaks is the ideal retreat for weddings and private events.
Come join a fun team with a fun culture! The property currently consists of our 120 room recently renovated hotel, indoor swimming pool, basketball court, and racquet ball courts.
Perks for being a full-time team member:
Benefits for Full-time team members
401k for Full-time team members
Discounted merchandise and dining
Fun work culture
Summary:
The overnight Guest Services Agent represents the hotel to the guest throughout all stages of the guest's stay by working with all hotel personnel to ensure that every guest experiences superior guest care. This role also represents overnight security by ensuring everything is locked, walking the property, and identifying anything that may need to be addressed.
Responsibilities:
Know, understand, and adhere to company established policies and procedures.
Ensures guest interactions are always positive. Smiles with every guest.
Maintains an inventory of vacancies, reservations, and room assignments.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Completes daily checklist.
Knows room locations, types of rooms available, and room rates.
Registers arriving guests and assign rooms.
Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the maintenance division.
Uses persuasive selling techniques to sell rooms and to promote other services of the property, including dining and entertainment.
Knows daily activities and meetings taking place on the property.
Reports any unusual occurrences or requests to the manager or assistant manager.
Manages and resolves all guest complaints in a professional and courteous manner.
Processes guest check-outs and handles monetary transactions.
Maintains guests' privacy.
Maintains a high level of professional appearance and demeanor.
Walks the property looking for anything suspicious and potentially addressing it in the appropriate manner.
Ensures the property is locked down correctly.
Performs other related duties as assigned.
Requirements:
High school diploma or equivalent preferred.
Experience with Opera Cloud systems highly preferred.
Ability to communicate with the public, hotel staff, and management in a professional manner.
Knowledge of surrounding areas and local events.
Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures. Able to properly secure guest information.
Ability to learn safety, emergency, and accident prevention policies and procedures.
Skilled in the use of front office equipment.
Knowledge of proper telephone etiquette.
Disclaimer
“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”
LaKota Oaks is an Equal Opportunity Employer. In Compliance with the American with Disabilities Act, LaKota Oaks may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.
$30k-37k yearly est. 27d ago
Night Auditor - Citadines Connect Fifth Avenue Hotel
Stonebridge Hospitality Associates 4.1
Night auditor job in New York, NY
City, State:New York, New YorkSALARY $22.50 HOURLY
The purpose of a NIGHTAUDITOR is to compute, classify, and record numerical data to keep financial records complete. Perform any combination of routine calculating, posting, and verifying duties to obtain primary financial data for use in maintaining accounting records. May also check the accuracy of figures, calculations, and postings pertaining to business transactions recorded by other workers.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work.
Maintain cashiering responsibilities as per Front Office procedures.
Maintain Front Office computer system operation.
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures.
Maintain proper record keeping (i.e., log books, etc.).
Be familiar with all policies and house rules.
Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
Maintain radio contact with other employees during entire shift.
Have a working knowledge of security procedures.
Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Prepare and distribute the Daily Flash Report.
Performs any other duties as requested by supervisor.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the position.
EDUCATION AND EXPERIENCE REQUIREMENTS:
A high school diploma or general education degree (GED); and/or experience in a hotel or related field preferred. Completions of Bartender's school or course preferred.
What to Expect
Be part of a cohesive team with opportunities to build a successful career.
Have the opportunity to engage in diverse and challenging work.
Derive a sense of pride in work well done.
Be recognized for excellence.
SALARY $22.50 HOURLY
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2025-10-27
Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
$22.5 hourly Auto-Apply 60d+ ago
Part-Time Night Auditor | Red Roof Plus | Garden City, NY
PM New 2.8
Night auditor job in Westbury, NY
What You'll Do:
Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The NightAuditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day.
Some of your nightly duties include:
Balancing paperwork, cash drawer, deposits, reconciling credit cards and submitting batches
Input into the front office system revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary and the Daily Restaurant Summary.
Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests.
Answer guests' questions about the hotel services and amenities.
Where You've Been:
We're looking for someone with an Associate's Degree or six months to one year of related experience, the ability to work evening/overnight shifts, and strong computer skills. But most importantly you must be a people-person! You will need to interact with all hotel guests and team members in a polite and positive way at all times, fulfilling requests (even challenging ones) in a timely manner. If you don't work well under pressure, this won't be a great fit.
When You're Here:
Sometimes you'll be behind the desk-but also be prepared to move around because more than half of the time you will be standing/sitting, carrying/lifting up to 25 pounds, walking, bending/twisting, climbing stairs and more. You also must be able to accommodate varying schedules including nights, weekends and holidays. But wait, there's a great upside: in exchange for your flexibility, we offer excellent pay, hotel discounts, F&B discounts and the opportunity to be part of an anything-but-standard growing hotel company.
$37k-46k yearly est. 2d ago
Hotel Night Audit - Part Time
Days Inn/Motel 6 Elmsford
Night auditor job in Elmsford, NY
Job Description
Days Inn Elmsford is hiring for energetic individuals who are a team player for a NightAuditor position at the hotel. This shift is an overnight 11pm-7am position. Previous Wyndham experience preferred but not needed - can train - must be proficient with computers and a fast-paced environment. Must be able to multi-task. This can be a full time or part time position.
Register and assign rooms to guests of the hotel. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.
Keep records of room availability and guests' accounts. May make, confirm and cancel reservations for guests.
Compute bill, collect payment and make change for guests. May post charges such as room, food, liquor or telephone by hand or machine.
Answer, receive and transfer incoming calls/outgoing calls, messages, faxes utilizing appropriate means ie telephone, fax, switchboard, computer.
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. Assists guests with check out payments or charges.
Verify customers' credit and establish how the customer will pay for the accommodation as stated in the SOP. Account for all cash and make deposits in accordance with hotel and company policies.
Answer inquiries pertaining to hotel services, registration of guest and shopping, dining, entertainment, and travel directions. Record guest comments or complaints, referring guests to managers as necessary.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer.
Reports to work for scheduled shift, on time and in uniform in accordance with company policy.
Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications
All other duties as assigned or needed.
Help with other departments as needed
Setup breakfast
Wash/fold PM laundry
$39k-50k yearly est. 29d ago
Guest Service Representative
Hawkeye Hospitality 3.6
Night auditor job in Secaucus, NJ
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
As the Guest Service Representative, you will interact with our guests to ensure their expectations are exceeded. Ensures clear communication with guests
during the arrival and departure experience, phone interactions as well as general requests from guests. Be well versed in promotions, events, pricing, and sales strategy to meet the guest's request. Efficiently handles all payments received. Ensures key control as well as other systems and procedures are in place and followed for guest safety and security. Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues.
QUALIFICATIONS:
Previous customer service experience.
Excellent computer and typing skills are required.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,
sexual orientation, gender identity, disability or protected veteran status.
How much does a night auditor earn in Lindenhurst, NY?
The average night auditor in Lindenhurst, NY earns between $29,000 and $44,000 annually. This compares to the national average night auditor range of $25,000 to $38,000.