Night auditor jobs in Macon, GA - 345 jobs

The Clarion Inn & Suites Atlanta Downtown is seeking a reliable, customer-focused Front Desk Clerk to join our team. This individual will serve as the primary point of contact for guests, offering warm hospitality, efficient service, and professional support throughout the check-in and check-out process. The ideal candidate will be proactive, detail?oriented, and capable of working independently in a fast?paced environment. This is a Part-Time position. The ideal candidate has open flexibility to work weekends, days, and evenings. Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities: Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Education and Experience: High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel. Basic computer skills required. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the TownePlace Suites by Marriott in Gainesville, GA. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary-$16-$17 per hour based on experience Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Benefits: Employee of the Month bonus DailyPay - Coming Soon Dental insurance Employee discounts Paid time off Vision insurance As a Night Auditor at Holiday Inn Express - Savannah Midtown, you will be responsible for managing the front desk operations during the night shift, ensuring smooth and efficient overnight operations. Your role involves balancing financial records, handling guest inquiries and requests, and maintaining the security of the hotel. The ideal candidate will be detail-oriented, trustworthy, and able to work independently with excellent communication and problem-solving skills. Open Availability is required for this position. Key Responsibilities: Night Audit Functions: Perform nightly audits of financial transactions, including reconciling guest accounts, verifying charges, and ensuring accurate postings. Generate and review daily financial reports, including occupancy rates, revenue, and outstanding balances. Identify and resolve any discrepancies in financial records or guest accounts. Guest Service: Provide exceptional service to guests during the night shift, including check-ins, check-outs, and handling any special requests or inquiries. Address and resolve guest complaints or issues promptly and professionally. Front Desk Operations: Manage the front desk operations, including answering phones, processing reservations, and handling guest requests. Ensure that the front desk area is clean, organized, and well-stocked with necessary supplies. Security and Safety: Monitor the hotel's security systems and perform regular patrols to ensure the safety and security of guests and hotel property. Handle emergency situations and coordinate with emergency services if necessary. Administrative Tasks: Prepare and distribute nightly reports to management, including summaries of guest activity, financial performance, and any notable incidents. Complete and file necessary paperwork, including guest registration cards and incident reports. Collaboration: Communicate effectively with the day shift team and management regarding any issues or updates from the night shift. Coordinate with housekeeping and maintenance staff to address any overnight needs or requests. Guest Relations: Provide information about hotel amenities, services, and local attractions to guests. Ensure that all guest interactions are handled with professionalism and courtesy. Qualifications: High school diploma or equivalent required; additional education in hospitality or business is a plus. Previous experience in a hotel front desk or audit role preferred but not required. Strong attention to detail and accuracy in financial record-keeping. Excellent communication and interpersonal skills. Ability to work independently with minimal supervision. Proficiency in hotel management software Strong problem-solving skills and ability to handle emergency situations. Flexibility to work night shifts, including weekends and holidays. Join us as a Night Auditor and play a crucial role in ensuring a seamless and secure guest experience overnight. We look forward to receiving your application! Compensación: $14.00 - $16.00 per hour Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

Responsibilities •Welcome guests in a friendly and professional manner •Check guests in and out with efficiency •Answer phones in a professional manner •Transferring calls or take messages when necessary •Accurately process credit card transactions safely and securely •Communicate with guest about any problems/complaints and determine the best form of action to resolve •Work as part of a team and communicate with other departments to ensure excellent service •Perform other duties as assigned Qualifications Opera PMS Experience Required At least one year of experience working at a hotel front desk guest services agent, or night auditor guest service agent. Skills: communication, light computer, reading and writing, basic math, problem solving. Having a flexible schedule including weekends and/or holidays

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Are you a people person who thrives in a fast‑paced, social environment? Do you enjoy being the first point of contact and making every guest interaction meaningful? Join our team as a Night Auditor at one of Downtown Savannah's most dynamic hospitality destinations-Homewood Suites-where no two nights are ever the same! This role is ideal for someone who loves engaging with guests, takes pride in accuracy and accountability, and excels during overnight operations. What You'll Do Deliver exceptional guest service during evening and overnight hours Complete nightly audit procedures, balance daily transactions, and prepare reports Respond to guest requests, concerns, and emergencies with professionalism and care Monitor hotel safety, security, and cleanliness throughout the night Set the stage for a successful morning shift with smooth handoffs and accurate reporting What We're Looking For Previous customer service or front desk experience preferred Strong interpersonal skills-you're approachable, confident, and guest‑focused Ability to work independently while remaining a strong team player Highly organized with excellent attention to detail, even during busy shifts Dependable, self‑motivated, and comfortable managing overnight responsibilities Why Join Us? Growth opportunities within North Point Hospitality's portfolio Competitive pay Free parking / Convenient bus route access Early access to earned wages Medical, dental, and vision insurance Hotel travel discounts 401(k) with company match Paid time off after 90 days About North Point Hospitality: North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Marriott to create these projects. So far, we've built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We're also working on 5 more hotels that are either being built or planned.

As a pivotal role in our Front Office, the Night Auditor plays a pivotal role in ensuring the seamless operation of our hotel during the overnight hours. Beyond meticulously verifying guest accounts and reconciling revenues, they are entrusted with upholding impeccable guest services and ensuring the safety of our patrons. Strong communication, and the ability to work in a fast-paced environment are crucial for this role. Essential Functions Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety. Reconcile and complete all daily front desk agents' work. Run find trial balance to post rooms and close day. Run accounts receivable reports. Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. Perform duties of front desk agent as assigned. Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Handle emergency situations, ensuring the safety and security of guests and associates. Maintain safety standards for front office associates in accordance with company policy. Ability to provide professional communication with internal and external guests. Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out. Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Maintain front desk office supplies and equipment while keeping the front office areas clean and organized. Tend to guests' complaints, questions, and provide exceptional customer service. Carries out supervisor requests in accordance with hotel policies and standard operating procedures. Follow all cleanliness standards to ensure guests' satisfaction. Follow 4 Keys service standards, standard operation procedures, and safety standards. Follow all appropriate policies and procedures while constantly striving to improve all standards of operations. Follow safety and security procedures. Adhere to attendance and reliability standards. Follow all additional duties as assigned by management. Skills and Abilities Understand the mission, vision, and goals of the hotel Must be able to prioritize and work efficiently with limited supervision Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace Requires good communication skills, both verbal and written Must be able to stand and exert well-paced mobility for up to 4 hours in length Must be able to lift up to 75 lbs. on a regular and continuing basis Must be able to push and pull carts and equipment weighing up to 50 lbs Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees Strong team player, able to partner with management and other employees in a professional manner Job Qualifications/Requirements Education: High School Diploma or GED equivalence required Experience: Minimum 1 year experience in a similar role; hotel experience preferred Additional: Will be required to work flexible scheduled shifts based on business needs Physical Requirements The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 40 pounds frequently to assist guests Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation Ability to bend and twist, push, and pull, stoop, and kneel Ascend and descend a ladder Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Disclaimer We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.    KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Night Auditor At Dolphin Hotels, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Dolphin, together we can rise. Job Summary A Night Auditor is responsible for greeting guests upon arrival and ensuring they feel welcome and comfortable throughout their stay. The primary focus of a Night Auditor is to engage with guests in a caring and positive manner, using active listening skills to understand and address their needs and preferences. The Night Auditor also performs nightly hotel accounting reports. Key Responsibilities: Display empathy and active listening skills in all guest interactions. Manage the registration process by confirming guest information, acknowledging noted preferences, providing room keys, and offering luggage assistance. Tailor interactions to meet guests' needs based on available data. Understand and be familiar with hotel room inventory to manage and allocate rooms based on availability and guest preferences. Respond accurately to inquiries, providing knowledgeable information about hotel features and general services. Address guest issues with compassion, implementing appropriate service recovery measures. Perform general cashiering duties. Collaborate effectively with other hotel departments to ensure smooth operations. Complete end-of-day reconciliation and business closing reports. Provide a detailed pass-down report for the next shift. Qualifications Qualifications and Physical Requirements: Previous experience in front desk or customer service roles, with a professional presentation. Excellent interpersonal, organizational, and communication skills. Basic knowledge of computer systems. Ability to stand for extended periods. Flexibility to work various shifts, including afternoons, evenings, weekends, and holidays.

Job Description About the Role: The Night Audit position plays a critical role in ensuring the smooth financial and operational transition between business days within the accommodation and food services industry. This role is responsible for reconciling daily financial transactions, verifying accuracy in guest accounts, and preparing detailed reports that support management decision-making. The Night Auditor acts as a key point of contact during overnight hours, addressing guest inquiries and resolving issues to maintain high standards of customer service. Additionally, this position supports the front desk operations by managing check-ins and check-outs during the night shift. Ultimately, the Night Audit ensures that all financial data is accurate and that the property operates efficiently during non-business hours. Minimum Qualifications: High school diploma or equivalent. Basic understanding of accounting principles and financial reconciliation. Experience with property management systems (PMS) or hotel management software. Strong numerical aptitude and attention to detail. Ability to work overnight shifts and independently with minimal supervision. Preferred Qualifications: Associate degree or higher in hospitality management, accounting, or related field. Previous experience in a night audit or front desk role within the hospitality industry. Proficiency in Microsoft Excel and other financial reporting tools. Excellent communication and problem-solving skills. Knowledge of safety and security procedures relevant to accommodation services. Responsibilities: Perform nightly audit procedures including balancing and reconciling all daily financial transactions and reports. Verify accuracy of guest accounts, process payments, and resolve discrepancies in billing. Prepare and distribute detailed audit reports to management for review and record-keeping. Provide excellent customer service by assisting guests with check-in, check-out, and inquiries during overnight hours. Monitor security and safety protocols throughout the property during the night shift. Coordinate with housekeeping and maintenance teams to ensure readiness for the next business day. Maintain confidentiality and security of all financial and guest information. Skills: The Night Auditor utilizes strong analytical and numerical skills daily to accurately reconcile financial transactions and generate comprehensive reports that inform management decisions. Attention to detail is essential to identify and correct discrepancies in guest accounts and billing. Effective communication skills are employed to interact professionally with guests and coordinate with other departments during the night shift. Familiarity with property management systems and accounting software enables efficient processing of transactions and record-keeping. Additionally, problem-solving abilities are critical for addressing unexpected issues and ensuring a secure and welcoming environment throughout the overnight hours.

Night Auditor Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.†philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Be able to work independently and serve as key role for overnight hotel support Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day's business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and upsell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle pressure situations appropriately Have finger dexterity for operating equipment such as computer PMS Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Job brief Responsibilities Checking in guests and handling their overnight requests Complete all Employee-On-Duty tasks and ensure other duties are properly done in accordance with hotel standard practices. Handling end-of-day bookkeeping, auditing and account reconciliation Provide excellent guest services at all times Coordinate with internal teams to improve productivity and efficiency. Ensures that the front desk areas are kept tidy at all times Work collaboratively with housekeeping managers to ensure that assigned guest rooms are kept clean at all times in accordance with company guidelines. Assist in setting up breakfast areas for guests Requirements Minimum Bachelors Degree in Business Administration or related field 5+ years of demonstrated experience in Auditing tasks in a hotel operation Knowledgeable in the use of credit card machines for payment processing Must have the ability to make good decisions when the need arise Good analytical, problem-solving and good guest relation skills Demonstrable experience in the use of standard computers, calculators and other related operational tools

Job DescriptionDescription: This position is responsible for conducting night audit, date roll and other front desk reports and duties while operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. ESSENTIAL JOB FUNCTIONS: Work Objectives Process guest registrations, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing of all accounts to ensure proper posting to property management system and accounting system. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Assistant General Manager and other desk staff. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. Send and receive telephone calls and facsimiles; sort incoming mail and messages. Enter invoices into accounting system and Scan Invoices into Accounting System. Guest Satisfaction Respond to guest needs, special requests, and complaints as needed. Process guest invocations of 100% satisfaction guarantee. Smile, acknowledge, and greet guests at front desk and other public areas. Teamwork Be available to work a flexible schedule. Must have open availability to include 2nd and 3rd shift, weekends and holidays. Safety and Security Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state and local regulations. Report and store lost-and-found items in accordance with hotel procedures. EDUCATION/EXPERIENCE: MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: Previous experience in the service industry is preferred but not required. MINIMUM SKILL REQUIREMENTS: Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel. Must be able to operate basic office machines, i.e., copier, fax, printer, etc. Must display very good organization and time management skills. Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities. Must have sound judgment and discretional skills and be able to work with little or no supervision. Must be able to consistently work under pressure and simultaneously prioritize multiple projects. Must be able to work with sensitive and confidential material. Must be able to obtain valid, current, and non-probationary driver's license if required to operate hotel shuttle/van. Must be available for All Days and Shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to stand for extended periods, often for a minimum of 2 hours at a time. Must be able to maneuver through all areas of the front office. Must be able to lift up to 20 pounds and carry up to 10 pounds. Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10key adding machine, PC computers, fax machine, and photocopier. Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.Report job Requirements:

The Night Auditor will post department transactions, compile information to verify accuracy, and ensure all hotel accounts are balanced on every night shift. ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Post room and tax accurately each shift. Verify postings to the Housekeepers and Rooms Revenue Report. Balance all income within proper accounts. Prepare the Daily Sales and Revenue Report. Perform all activities of a Front Desk agent, including welcoming and checking in late arriving guests. Submit nightly figures and fax Daily Sales and Revenue Reports as assigned to corporate headquarters. Complete audit bag and close out the day on register. Handle guest's last minute ordering for breakfast. Set up Continental Breakfast presentation. Open lobby doors at assigned time. Maintains awareness of reports for any and all safety hazards or violations witnessed in the course of performing required duties. Performs other duties as requested. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) High school diploma preferred Basic mathematical skills Computer Skills Excellent interpersonal skills; English speaking, reading, and writing skills. Multi-task oriented Knowledge of workplace safety procedures PHYSICAL DEMANDS AND WORK ENVIRONMENT While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. Employment is contingent upon successful completion of a background and drug test. JOB CODE: 1000333

Only serious applicants need apply. Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Must be available for this full time position

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

What makes Williams Hotel Group a great place to work? It's our people. We understand that our employees are our greatest asset. We are committed to developing and empowering our people, providing a stable, safe, and enjoyable work environment for everyone to achieve their greatest potential. And our culture proves it. Here's what we have to offer you: Competitive Pay Fun place to work Clear path for growth and career advancement Hotel Discounts Paid Vacation Health, Vision, and Dental Insurance Benefits 401k with company match The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations. Education & Experience High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Physical Requirements Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull and walk for prolonged periods Ability to type and/or edit data on a keyboard at 45 wpm for extended periods of time Ability to sit at a computer workstation for prolonged periods of time Ability to perform repetitive tasks with accuracy Ability to lift, carry, pull and push up to 30 lbs repeatedly throughout a shift Ability to work in varying temperatures. May be exposed to mechanical, electrical, chemical and fume hazards Late/Overnight shift. General Requirements Maintain a warm and friendly demeanor at all times. Ability to read, write and communicate effectively in English, both written and verbal Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with Williams Investment Company Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Comply with Williams Investment Company Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Fundamental Requirements Must be able to work with and understand financial information and data, and basic arithmetic functions. Must be willing to cross train in other accounting or hotel-related areas. Must be able to prioritize job functions in order to meet deadlines. Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.). Audit and reconcile financial and statistical reports. Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards. Prepare and distribute month-end reports. Audit and reconcile all Front Desk and Food & Beverage Cashier's work. Audit, reconcile, consolidate, and transmit all credit cards on a timely basis. Prioritize job functions in order to meet deadlines. Ensure accuracy of all numbers reported including statistics. Input and update financial information into corporate communications network. Perform daily, weekly, monthly and annual data processing system functions as required. Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures. Ensure overall guest satisfaction. Respond to governmental inquiries upon receipt. Handle guest requests.

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $14 - $15 hourly Responsibilities: Provide exceptional service to all hotel guests during their stay Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Perform additional bookkeeping, administrative, and accounting procedures as required Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required Qualifications: Great communications. and excellent customer service skills are required Requires a flexible schedule that allows for overnight shift hours Experience in the hospitality industry or guest services is preferred, but not required Diploma or equivalent from high school is required; some college is desired Computer proficiency is required; experience with accounting or reservation software is preferred About Company Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships-with our guests, employees, and partners-are at the heart of everything we do. We've earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we'll do. Our mission is to enhance our communities with thoughtfully designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home. A little taste of your day-to-day: Every day is different, but you'll mostly be:● Kicking off truly memorable guest experiences with the warmest of welcomes● Acknowledging IHG Rewards Club members and returning guests in person or over the phone● Taking, managing, and receiving payments for guest bookings● Making the check-in and check-out process feel swift and seamless● Staying one step of our guests' needs to anticipate requests and offer tailored recommendations● Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations What We need from you: ● Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to ● Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories ● Fluency in the local language - extra language skills would be great, but not essential ● Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computer skills What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our my Wellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. The hourly pay rate for this role is $17.75/hr. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees. So, join us and you'll become part of our ever-growing global family.

The primary function of a Night Auditor is to create the ultimate guest experience for all guests of the hotel from before check-in to after check-out. The Night Auditor is responsible for effective communication to the guest prior to arrival when answering guest inquiries, creating a positive, hospitable, welcoming, inviting check-in and check-out experience, and responding to guests needs while they're in house. The Auditor ensures guests' accounts are reconciled, credit cards and third-party payers are appropriately charged, and each day's financial reports are compiled and distributed among other duties. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Along with complying with all laws, company policy, and brand standards, the following are the Essential Functions of this position: Complete all Ridges Way and departmental/position training. Always adhere to all policies and procedures. Maintain professionalism at all times. Ensure all transactions with guests are handled legally and ethically. Maintain security and control over assigned rooms keys and room access. Maintain a clean and neat appearance at all times. Arrive at the assigned area at scheduled time prepared to complete the assigned shift diligent, effectively, and hospitably. Maintain up-to-date, accurate, and clear reports as it relates to the arrivals, departures, guests in house, cancellations, room availability and any other reports critical to the function of the hotel and front desk. Immediately turn in all articles left by guests to management as “lost and found.” Maintain safe working conditions and follow all safety and procedural rules and take immediate corrective action when required to improve and laps in working conditions. Ensure the safety of yourself, coworkers, and guests and their belongings. Communicate all problems and unusual manners related to employee and guest safety to management immediately. Notify supervisor or manager when there is a shortage of supplies in advance of immediate need. Understand the daily and ongoing functions, services, and facilities of the hotel. Garner a working knowledge of the surrounding area of the hotel (landmarks, local attractions, surrounding businesses, points of interests, roads, etc.) Assist all guests in answering their inquiries, meeting their needs, and providing solutions. Develop and maintain interpersonal, professional relationships with guests quickly. Relate well to a wide variety of individuals from many backgrounds. Always demonstrate patience and tolerance to all guests and coworkers. Learn and utilize selling techniques to maximize occupancy and revenue. Maintain a cash bank per Ridges Way cash handling procedures. Maintain ongoing and effective communication with management, the front desk, and all departments in the hotel. Be visible at the desk at all times. Attend scheduled & mandatory meetings. Ensure that guest room keys and master keys are used to the highest level of security to protect guests, coworkers, the company, and all belongings. Proactively protect all guest information. Understand and operate the front desk's telephone and computer systems, the property management systems, and other office equipment. Maintain the equipment used to perform the job duties and notify the supervisor or manager immediately of any damage or malfunction beyond daily wear-and-tear. Accept and verify guest credit card data and maintain security and privacy of that data. Interact with guests, on the phone or in person, in a professional manner and within brand standards. Listen and promptly act to resolve guest issues and notify management immediately of any escalated guest situations. Have a thorough knowledge of emergency procedures. Implement the 15 & 5 rule (within 15 feet of guests make eye-contact & smile, within 5 feet maintain eye contact and greet with a warm smile).. Verify all guests' account charges made throughout the day are correct. Post room and incidental charges to guest accounts. Complete all credit card transmittals, direct bills, and no-show billings for the day, including any in-house charges by Freedom Boat Club members and Marina Slip holders. Relocate guests in a professional, courteous manner as needed. Prepare all daily, monthly, and yearly reports required for the property. Organize and stock market supplies and goods. Sort, wash, dry, fold soiled laundry Perform any other duties directed by the Director of Operations, and/or Executive Leadership. Competencies Communication: Clear, friendly, and professional communication with guests, both in person and over the phone. Problem-Solving: Ability to handle guest complaints or concerns effectively and find quick resolutions. Hospitality Knowledge: Understanding of the hotel industry and ability to ensure guests have a positive experience. Time Management: Managing a busy front desk, ensuring timely check-ins and check-outs, and maintaining smooth operations. Attention to Detail: Ensuring accuracy in guest reservations, billing, and other administrative tasks. Property Management Systems (PMS): Proficiency in using hotel management software for check-ins, bookings, payments, and reporting. Basic IT Skills: Familiarity with office software (email, Excel, etc.) and troubleshooting common tech issues. Cash Handling: Handling guest payments accurately and reconciling cash at the end of each shift. Supervisory Responsibility N/A Work Environment This position operates in a hotel environment and mostly in an indoor environment, but often near the front door of the hotel that could cause subtle changes in the temperature, depending on season. The position is an overnight position. A required uniform or dress-code must be worn. Physical Demands Standing on your feet for most or all of your shift is often required. The lifting of supplies and equipment that may exceed 50 lbs could also be required. Bending down, kneeling, crouching, squatting, and pushing are other physical demands that may be required of you. Accepting this job indicates you understand these physical demands and are able to complete the essential functions of the job that required these physical demands. Position Type/Expected Hours of Work This is an hourly position with full time and part time positions available. Schedules vary depending on the demand of business. Holidays and weekends are required. Qualifications Preferred Education and Experience The following education and experience are required for this position: High School Education or Equivalent is required. Minimum 2+ years of front desk experience preferred.