Night auditor jobs in Warner Robins, GA - 350 jobs

The Clarion Inn & Suites Atlanta Downtown is seeking a reliable, customer-focused Front Desk Clerk to join our team. This individual will serve as the primary point of contact for guests, offering warm hospitality, efficient service, and professional support throughout the check-in and check-out process. The ideal candidate will be proactive, detail?oriented, and capable of working independently in a fast?paced environment. This is a Part-Time position. The ideal candidate has open flexibility to work weekends, days, and evenings. Overview: The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. Potential Career Paths: Front Desk Supervisor - Front Desk Manager - Front Office Manager - Operations Manager-Assistant General Manager - General Manager -Area Vice President of Operations Key Duties & Responsibilities: Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Education and Experience: High School Graduate or General Education Degree (GED). One year previous experience in a similar position in a hotel. Basic computer skills required. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.

Job Description Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the TownePlace Suites by Marriott in Gainesville, GA. Night Auditor (Overnight Shift 11 PM-7 AM) Job Purpose: The Front Desk Night Auditor is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. Check guests in, issue room keys, and provide information on hotel services and room location. Ensure required identification is taken from guests at check-in in line with local legislative requirements. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Answer, record and process all guest calls, messages, requests, questions or concerns. Record guest preferences in the system. Check guests out, including resolving any late or disputed charges. Accurately process all cash and credit card transactions using established procedures. Issue, control and release guest safe-deposit boxes in line with hotel procedures. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Take action to solve guest problems/complaints using appropriate service recovery guidelines. Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc Qualifications and Requirements: High School diploma /Secondary qualification or equivalent. Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards. This job requires the ability to perform the following: Frequently standing up behind the desk and front office areas. Carrying or lifting items weighing up to 50 pounds / 23 kilograms. Handling objects, products and computer equipment. Basic computer skills to operate various property management and reservations systems, etc. Other: Being passionate about people and service. Strong communication skills are essential when interacting with guests and employees. Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. Basic math skills are used frequently when handling cash or credit. Problem-solving, reasoning, motivating, and training abilities are often used. Have the ability to work a flexible schedule including nights, weekends and/or holidays Amazing Benefits At A Glance: Salary-$16-$17 per hour based on experience Team Driven and Values Based Culture Medical/Dental/Vision Vacation & Holiday Pay Same-day pay available Employee Assistance Program Career Growth Opportunities/ Manager Training Program Reduced Room Rates throughout the portfolio Third Party Perks (Movie Tickets, Attractions, Other) 401(k) Employee assistance program Employee discount Flexible schedule Flexible spending account Life insurance Parental leave Referral program

Benefits: Employee of the Month bonus DailyPay - Coming Soon Dental insurance Employee discounts Paid time off Vision insurance As a Night Auditor at Holiday Inn Express - Savannah Midtown, you will be responsible for managing the front desk operations during the night shift, ensuring smooth and efficient overnight operations. Your role involves balancing financial records, handling guest inquiries and requests, and maintaining the security of the hotel. The ideal candidate will be detail-oriented, trustworthy, and able to work independently with excellent communication and problem-solving skills. Open Availability is required for this position. Key Responsibilities: Night Audit Functions: Perform nightly audits of financial transactions, including reconciling guest accounts, verifying charges, and ensuring accurate postings. Generate and review daily financial reports, including occupancy rates, revenue, and outstanding balances. Identify and resolve any discrepancies in financial records or guest accounts. Guest Service: Provide exceptional service to guests during the night shift, including check-ins, check-outs, and handling any special requests or inquiries. Address and resolve guest complaints or issues promptly and professionally. Front Desk Operations: Manage the front desk operations, including answering phones, processing reservations, and handling guest requests. Ensure that the front desk area is clean, organized, and well-stocked with necessary supplies. Security and Safety: Monitor the hotel's security systems and perform regular patrols to ensure the safety and security of guests and hotel property. Handle emergency situations and coordinate with emergency services if necessary. Administrative Tasks: Prepare and distribute nightly reports to management, including summaries of guest activity, financial performance, and any notable incidents. Complete and file necessary paperwork, including guest registration cards and incident reports. Collaboration: Communicate effectively with the day shift team and management regarding any issues or updates from the night shift. Coordinate with housekeeping and maintenance staff to address any overnight needs or requests. Guest Relations: Provide information about hotel amenities, services, and local attractions to guests. Ensure that all guest interactions are handled with professionalism and courtesy. Qualifications: High school diploma or equivalent required; additional education in hospitality or business is a plus. Previous experience in a hotel front desk or audit role preferred but not required. Strong attention to detail and accuracy in financial record-keeping. Excellent communication and interpersonal skills. Ability to work independently with minimal supervision. Proficiency in hotel management software Strong problem-solving skills and ability to handle emergency situations. Flexibility to work night shifts, including weekends and holidays. Join us as a Night Auditor and play a crucial role in ensuring a seamless and secure guest experience overnight. We look forward to receiving your application! Compensación: $14.00 - $16.00 per hour Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.

Responsibilities •Welcome guests in a friendly and professional manner •Check guests in and out with efficiency •Answer phones in a professional manner •Transferring calls or take messages when necessary •Accurately process credit card transactions safely and securely •Communicate with guest about any problems/complaints and determine the best form of action to resolve •Work as part of a team and communicate with other departments to ensure excellent service •Perform other duties as assigned Qualifications Opera PMS Experience Required At least one year of experience working at a hotel front desk guest services agent, or night auditor guest service agent. Skills: communication, light computer, reading and writing, basic math, problem solving. Having a flexible schedule including weekends and/or holidays

Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Control and secure cash and cash equivalents for property according to cash handling policy and procedures. Organize, secure, and maintain all files and records in accordance with document retention and confidentiality policies and procedures. Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. Audit statistical, financial, accounting, auditing, or payroll reports and tables. Audit and reconcile all revenue postings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; maintain awareness of undesirable persons on property premises. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Your day to day We are seeking a detail-oriented Night Audit Clerk to join our luxury hotel team. The Night Auditor will play a crucial role in overseeing front desk operations and audit functions during overnight hours, ensuring smooth and efficient service for our guests. Every day is different, but you'll mostly: Assist and oversee all front desk and audit functions from 11 PM to 7 AM. Balance Food & Beverage outlets and post front office accounts. Distribute daily reports and other requested documents. Follow checklists to ensure all duties are completed, sign and date each checklist nightly. Collaborate with staff to resolve guest requests and inquiries. Handle guest check-ins, check-outs, and address any issues or concerns. Communicate effectively with bell staff, drivers, and housekeeping. Manage house/cash bank and deposit keys. Obtain and verify essential guest information, ensuring accuracy and completeness of records. Assign guest rooms according to reservation requirements. Maintain and update the Front Desk logbook. Check for guest mail or messages and ensure delivery. Inquire about guest satisfaction and listen attentively to comments. Thank guests for their stay and assist with future reservations. Oversee the issuance of department keys and maintain a corresponding log. Ensure timely delivery of wake-up calls and express checkout bills. Be knowledgeable about hotel emergency procedures. Adhere to all hotel policies and procedures, including any changes. Perform reasonable tasks as requested by management. Maintain computerized hotel systems. Handle major guest complaints and disturbances. Provide training, guidance, and advice to night employees. Cover shifts for sick or absent employees. Request and manage inventory of supplies for audit staff. Report any discrepancies (physical, financial, or personal) to management. Provide in-room dining services if needed. Other duties as assigned. What we need from you High School diploma or equivalent. Any combination of education and experience that provides the required knowledge, skills, and abilities is acceptable. At least one year of experience working at a hotel front desk in a Night Audit, Front Desk Clerk, or similar capacity. Previous experience in a luxury property is preferred but not required. Knowledge of HMS- Opera is preferred. Good working knowledge of hospitality accounting systems. Ability to read, write, and speak English effectively. Sound judgment and decision-making skills. All employees must maintain a neat, clean, and well-groomed appearance. The hotel operates 24/7. Employees must be aware that shifts may change based on business needs. Must be able to obtain a valid WA Food Handler's card within 30 days. What we offer We offer: - 401(k) Plan - Sick Time: Accrue 1 hour for every 30 hours worked Join us and experience a workplace that values your success, health, and happiness-every step of the way. We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life. We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. So, join us and you'll become part of our hotel family. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Job DescriptionKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career. Kana Hotel Group is proud to offer the following benefits: Medical Vision Dental 401K Immediate Pay- earned wage access! Vacation time Sick time Holiday pay Bonus opportunities Brand-specific employee discounts Long term/short term disability Life insurance Primary Responsibilities • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean• Explain and provide any promotional items to each guest checking in • Explain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guests • Documents any new commercial customer checking in so that a new account can possibly be opened • Inquires why rooms are blocked and asks maintenance to fix problem to unblock• Ensures rollaway beds and cribs are where they are shown on computer • Responds promptly to any guest inquiries or complaints • Offer alternate solution if guest demand cannot be met • Covers other areas of hotel as needed • Document any guest accidents by completing the accident report form • Complete the maintenance log whenever a complaint is reported • Maintain all areas of the front desk; clean and organized • Take the initiative to greet guests in a friendly and warm manner • Other duties as assigned Education/Experience• High School diploma/GED required • Previous experience in hospitality preferred • Customer service experience required • Experience handling cash, credit card procedures, and use math concepts • Attention to detail and organized • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.• Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions. Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Are you a people person who thrives in a fast‑paced, social environment? Do you enjoy being the first point of contact and making every guest interaction meaningful? Join our team as a Night Auditor at one of Downtown Savannah's most dynamic hospitality destinations-Homewood Suites-where no two nights are ever the same! This role is ideal for someone who loves engaging with guests, takes pride in accuracy and accountability, and excels during overnight operations. What You'll Do Deliver exceptional guest service during evening and overnight hours Complete nightly audit procedures, balance daily transactions, and prepare reports Respond to guest requests, concerns, and emergencies with professionalism and care Monitor hotel safety, security, and cleanliness throughout the night Set the stage for a successful morning shift with smooth handoffs and accurate reporting What We're Looking For Previous customer service or front desk experience preferred Strong interpersonal skills-you're approachable, confident, and guest‑focused Ability to work independently while remaining a strong team player Highly organized with excellent attention to detail, even during busy shifts Dependable, self‑motivated, and comfortable managing overnight responsibilities Why Join Us? Growth opportunities within North Point Hospitality's portfolio Competitive pay Free parking / Convenient bus route access Early access to earned wages Medical, dental, and vision insurance Hotel travel discounts 401(k) with company match Paid time off after 90 days About North Point Hospitality: North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we've worked with big hotel companies like Hilton and Marriott to create these projects. So far, we've built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We're also working on 5 more hotels that are either being built or planned.

As a pivotal role in our Front Office, the Night Auditor plays a pivotal role in ensuring the seamless operation of our hotel during the overnight hours. Beyond meticulously verifying guest accounts and reconciling revenues, they are entrusted with upholding impeccable guest services and ensuring the safety of our patrons. Strong communication, and the ability to work in a fast-paced environment are crucial for this role. Essential Functions Responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services and safety. Reconcile and complete all daily front desk agents' work. Run find trial balance to post rooms and close day. Run accounts receivable reports. Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required. Perform duties of front desk agent as assigned. Responsible for assisting in the direction and administration of Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Handle emergency situations, ensuring the safety and security of guests and associates. Maintain safety standards for front office associates in accordance with company policy. Ability to provide professional communication with internal and external guests. Oversee the VIP guest process including, but not limited to, reviewing VIP reservations, and ensuring smooth check-in/check-out. Assist with up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue. Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events. Maintain front desk office supplies and equipment while keeping the front office areas clean and organized. Tend to guests' complaints, questions, and provide exceptional customer service. Carries out supervisor requests in accordance with hotel policies and standard operating procedures. Follow all cleanliness standards to ensure guests' satisfaction. Follow 4 Keys service standards, standard operation procedures, and safety standards. Follow all appropriate policies and procedures while constantly striving to improve all standards of operations. Follow safety and security procedures. Adhere to attendance and reliability standards. Follow all additional duties as assigned by management. Skills and Abilities Understand the mission, vision, and goals of the hotel Must be able to prioritize and work efficiently with limited supervision Must be able to speak, understand, and communicate utilizing the primary language(s) used in the workplace Requires good communication skills, both verbal and written Must be able to stand and exert well-paced mobility for up to 4 hours in length Must be able to lift up to 75 lbs. on a regular and continuing basis Must be able to push and pull carts and equipment weighing up to 50 lbs Must be able to bend, stoop, squat, and stretch to fulfill cleaning tasks Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other employees Strong team player, able to partner with management and other employees in a professional manner Job Qualifications/Requirements Education: High School Diploma or GED equivalence required Experience: Minimum 1 year experience in a similar role; hotel experience preferred Additional: Will be required to work flexible scheduled shifts based on business needs Physical Requirements The minimum physical requirements for this position include but are not limited to: Must be able to lift and/or carry up to 40 pounds frequently to assist guests Ability to stand for extended periods of time Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation Ability to bend and twist, push, and pull, stoop, and kneel Ascend and descend a ladder Reasonable Accommodation Statement To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Disclaimer We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  If you need accommodation for any part of the application process because of a medical condition or disability, please contact: *******************************.    KSL Resorts is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free workplace.

Only serious applicants need apply. Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required, but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now. Must be available for this full time position

Job Description About the Role: The Night Audit position plays a critical role in ensuring the smooth financial and operational transition between business days within the accommodation and food services industry. This role is responsible for reconciling daily financial transactions, verifying accuracy in guest accounts, and preparing detailed reports that support management decision-making. The Night Auditor acts as a key point of contact during overnight hours, addressing guest inquiries and resolving issues to maintain high standards of customer service. Additionally, this position supports the front desk operations by managing check-ins and check-outs during the night shift. Ultimately, the Night Audit ensures that all financial data is accurate and that the property operates efficiently during non-business hours. Minimum Qualifications: High school diploma or equivalent. Basic understanding of accounting principles and financial reconciliation. Experience with property management systems (PMS) or hotel management software. Strong numerical aptitude and attention to detail. Ability to work overnight shifts and independently with minimal supervision. Preferred Qualifications: Associate degree or higher in hospitality management, accounting, or related field. Previous experience in a night audit or front desk role within the hospitality industry. Proficiency in Microsoft Excel and other financial reporting tools. Excellent communication and problem-solving skills. Knowledge of safety and security procedures relevant to accommodation services. Responsibilities: Perform nightly audit procedures including balancing and reconciling all daily financial transactions and reports. Verify accuracy of guest accounts, process payments, and resolve discrepancies in billing. Prepare and distribute detailed audit reports to management for review and record-keeping. Provide excellent customer service by assisting guests with check-in, check-out, and inquiries during overnight hours. Monitor security and safety protocols throughout the property during the night shift. Coordinate with housekeeping and maintenance teams to ensure readiness for the next business day. Maintain confidentiality and security of all financial and guest information. Skills: The Night Auditor utilizes strong analytical and numerical skills daily to accurately reconcile financial transactions and generate comprehensive reports that inform management decisions. Attention to detail is essential to identify and correct discrepancies in guest accounts and billing. Effective communication skills are employed to interact professionally with guests and coordinate with other departments during the night shift. Familiarity with property management systems and accounting software enables efficient processing of transactions and record-keeping. Additionally, problem-solving abilities are critical for addressing unexpected issues and ensuring a secure and welcoming environment throughout the overnight hours.

Night Auditor Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects of our culture. Our property associates are a highly team-focused group bringing out the uniqueness of each associate to provide great products and services. Success comes to those who continuously seek opportunities to learn and pass on new knowledge. We always strive to be better, never bored, and never complacent. Our teams thrive on hard work, inclusivity, and producing outstanding experiences. We endeavor to make our fellow associates feel comfortable and entrepreneurial so that they can engage unhindered. Finally, giving back to the community is also vital to our culture. Our properties live by the philosophy that they are an important part of their communities and look for ways to partner in the local community to make a difference. Job Description: Night Auditor will be responsible for overseeing the auditing, posting and balancing of daily financial transactions. Specifically, you would be responsible for performing the following tasks to the highest standards. The person in this position must be able to roll their sleeves up and assist our teams when needed, living our “ONE TEAM. ONE VISION.†philosophy. This person must also provide innovative ways that align with our mission to be the best, most respected hotel company in America. The job is simple: Focus on ways to promote and engage in internal growth programs. Continuously exemplify and live by our Culture. Meet/exceed our company goals and three metrics. Complete all required training Be able to work independently and serve as key role for overnight hotel support Adhere to all standard operating procedures and property specific brand standards Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests Provide personalized, friendly service to every guest and associate Balance the day's business in a neat, orderly, and timely fashion Be able to work all night, and also be available for other shifts at front desk when necessary Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems Can complete all tasks described on the relevant shift check list Check credit of guest accounts daily and follow up if action is required Must have knowledge of surrounding area Keep cash drawer secure and in balance throughout the shift Sell and upsell rooms to walk-in guests and phone reservations Have general knowledge of housekeeping Necessary Skills: Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc. Must be responsible for safety and security of guests, fellow employees and hotel assets Have knowledge of fire alarm system and evacuation procedures Able to report to scheduled shifts Able to communicate effectively in writing, verbally, and in person Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays Is organized, honest, and works well with others Maintain a clean and attractive work area, uniform, and person Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule Able to work with people from diverse cultures and backgrounds Values of dedication, innovation, showing respect, being driven by excellence, being community-focused, and having a spirit of service. Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds Can perform work for 8 hours and work in a restrictive space/environment Must have eyesight enabling vision both near and far Must be able to use/lift arms for up to 8 hours Must be able to work over night independently Must be able to handle pressure situations appropriately Have finger dexterity for operating equipment such as computer PMS Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training Must speak in a clear, understandable voice, hear at a basic level, and understand English Must be able to write effectively to communicate shift and guest needs Vision Hospitality Group is an equal opportunity/AA/Disability/Veteran employer. As an Equal Opportunity Employer, Vision Hospitality Group celebrates diversity and is committed to creating an equitable and inclusive environment and a sense of belonging for all associates. We do not discriminate and believe everybody should be proud of who they are, represent their culture and heritage, and live by the Golden Rule.

Job DescriptionDescription: This position is responsible for conducting night audit, date roll and other front desk reports and duties while operating the hotel's front desk systems for PBX, reservations, and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction, and safety and security. ESSENTIAL JOB FUNCTIONS: Work Objectives Process guest registrations, including the computation and collection of payment. Complete and verify all audit paperwork and shift reports. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures. Perform nightly balancing of all accounts to ensure proper posting to property management system and accounting system. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Assistant General Manager and other desk staff. Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc. Send and receive telephone calls and facsimiles; sort incoming mail and messages. Enter invoices into accounting system and Scan Invoices into Accounting System. Guest Satisfaction Respond to guest needs, special requests, and complaints as needed. Process guest invocations of 100% satisfaction guarantee. Smile, acknowledge, and greet guests at front desk and other public areas. Teamwork Be available to work a flexible schedule. Must have open availability to include 2nd and 3rd shift, weekends and holidays. Safety and Security Perform work duties in accordance with Company safety and security policies and procedures, as well as in accordance with posted OSHA, HazCom, and Blood Borne Pathogen regulations and other applicable state and local regulations. Report and store lost-and-found items in accordance with hotel procedures. EDUCATION/EXPERIENCE: MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: Previous experience in the service industry is preferred but not required. MINIMUM SKILL REQUIREMENTS: Must be proficient in the use of common Windows-based programs, including Microsoft Word and Excel. Must be able to operate basic office machines, i.e., copier, fax, printer, etc. Must display very good organization and time management skills. Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities. Must have sound judgment and discretional skills and be able to work with little or no supervision. Must be able to consistently work under pressure and simultaneously prioritize multiple projects. Must be able to work with sensitive and confidential material. Must be able to obtain valid, current, and non-probationary driver's license if required to operate hotel shuttle/van. Must be available for All Days and Shifts PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Must be able to stand for extended periods, often for a minimum of 2 hours at a time. Must be able to maneuver through all areas of the front office. Must be able to lift up to 20 pounds and carry up to 10 pounds. Must be able to bend, reach, kneel, twist, and grip items while working at assigned desk area. Must have the manual dexterity and coordination to operate office equipment, including a 10key adding machine, PC computers, fax machine, and photocopier. Must be able to adjust to changing priorities, and simultaneously complete multiple assignments despite interruptions. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.Report job Requirements:

The Night Auditor will post department transactions, compile information to verify accuracy, and ensure all hotel accounts are balanced on every night shift. ESSENTIAL DUTIES AND RESPONSIBILITIES -THE ESSENTIAL FUNCTIONS INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: Post room and tax accurately each shift. Verify postings to the Housekeepers and Rooms Revenue Report. Balance all income within proper accounts. Prepare the Daily Sales and Revenue Report. Perform all activities of a Front Desk agent, including welcoming and checking in late arriving guests. Submit nightly figures and fax Daily Sales and Revenue Reports as assigned to corporate headquarters. Complete audit bag and close out the day on register. Handle guest's last minute ordering for breakfast. Set up Continental Breakfast presentation. Open lobby doors at assigned time. Maintains awareness of reports for any and all safety hazards or violations witnessed in the course of performing required duties. Performs other duties as requested. MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES) High school diploma preferred Basic mathematical skills Computer Skills Excellent interpersonal skills; English speaking, reading, and writing skills. Multi-task oriented Knowledge of workplace safety procedures PHYSICAL DEMANDS AND WORK ENVIRONMENT While performing the duties of this position, the employee is regularly required to stand and walk the entire shift, talk and/or hear. The employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The noise level in the work environment is usually moderate. Employment is contingent upon successful completion of a background and drug test. JOB CODE: 1000333

Job DescriptionOur property is growing rapidly and we are looking for a night auditor who loves working with people, possesses a strong commitment to customer satisfaction, and has bookkeeping experience! We provide the tools and training to bolster your hospitality career goals. If you are seeking an overnight position with a team of true professionals, apply today!Compensation: $14 - $15 hourly Responsibilities: Provide exceptional service to all hotel guests during their stay Produce and distribute daily weekly, and monthly reports to hotel management, department heads, and general manager Perform additional bookkeeping, administrative, and accounting procedures as required Audit and reconcile all financial records such as cash drawer activity, credit card transactions, room charges, final bill preparation, and occupancy percentages Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required Qualifications: Great communications. and excellent customer service skills are required Requires a flexible schedule that allows for overnight shift hours Experience in the hospitality industry or guest services is preferred, but not required Diploma or equivalent from high school is required; some college is desired Computer proficiency is required; experience with accounting or reservation software is preferred About Company Retreat Hotels & Resorts is a full-service developer, owner, asset manager, and operator of hotels and resort communities with a growing portfolio of award-winning properties and a presence along the East Coast. Our relationships-with our guests, employees, and partners-are at the heart of everything we do. We've earned a reputation as an honest broker and trusted partner to local governments, investors, and top brands such as Marriott, Hilton, Choice, and independent flags by doing what we say we'll do. Our mission is to enhance our communities with thoughtfully designed hotel and residential developments that offer world-class guest experiences, boost local economies, protect our environment, launch and sustain rewarding careers, and deliver exceptional returns to our investors.

Raines Co. - Your Future is Now! The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day. Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world's leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners and within the communities where we operate. We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company. Essential Job Functions Maintains a friendly, professional, cheerful, and courteous demeanor at all times Accurately answers inquiries from potential guests and accepts hotel reservations Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion Uses suggestive selling techniques to sell room nights, increase occupancy and revenue Resolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service Allocates rooms to expected arrivals after checking the guest preferences and special requests Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner Cross checks all billing instructions to ensure they are correctly updated Handles group arrivals and pre-registers each guest Ensures payments are made or on file for each guest and that billing is routed for groups correctly Completes cash transactions and maintains full responsibility for personal bank Ensures Front desk log (book or system) is read and updated Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD Balances accounts from the day shifts Checks all payment methods are up to date and correspond to the rooms they are on file with Posts transactions from outlets to appropriate rooms or ledger accounts Verify that all end of day work has been performed Ensure that M3 is balanced and any out of balance issues are reported to immediate supervisor before rolling the day Enter room cleans in Hotel Effectiveness Attends meetings as required Experience and Education: Experience in customer service, forward-facing, or other guest-related positions Prior experience in the hospitality industry as a front desk agent or night auditor preferred Experience with brand or property specific PMS, Quore, PBX and other hotel related systems Proficient in Microsoft 365 or similar computer applications Minimum High school diploma, GED or equivalent Associate's degree in Business Administration, Hospitality or related major preferred Raines is proud to be an Equal Opportunity Employer We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information or any other protected characteristic as outlined by federal, state, or local laws. This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pre-employment background check required. EEO/D/V Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years of previous customer service and hotel experience preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs

Summary Under the direction of the Front Desk Supervisor, Manager and/or Director of Operations, the Front desk Representative is responsible for the daily administrative tasks of the front desk for all clinics. Organization, attention to detail, prioritizing problem solving and multitasking are necessary to ensure a high level of customer service. Customers include patients, physicians, vendors, clients and staff. Essential Duties and Responsibilities Demonstrates a courteous, friendly and professional demeanor while he/she greets and checks in patients, visitors and vendors. Checks in patients and collects payment from patients; manages a daily collection log for co-pays, balances, deposits,. Balances their cash drawer and submits reconciliation reports at the close of each business day. May assist with preparation of deposit and arranges for pick up or courier if in a satellite location. Maintains the cleanliness and tidiness of the front desk area and patient waiting rooms Screens every visitor and respond accordingly. Adheres to all company procedures and policies for receiving deliveries (Fed Ex, UPS, USPS, couriers, etc.…) Maintains a friendly and professional demeanor while answering and routing phone calls as necessary. Verifies patient's demographic and insurance information. Makes appropriate changes in the EMR system to ensure all patient information is correct. Reviews each patient chart and schedule the day before clinic in order to anticipate the proper intake interview, missing documentation, required authorizations, copay and/or balance amounts and insurance eligibility. Prepares school and work excuses as needed. Accepts xrays and medical records for prospective new patients as needed and distributes to the proper staff member. Checks out patients and schedules returning patient appointments according to the provider and practice protocols as necessary Assesses patient needs (wheelchairs/ambulation requirements) and assists with calling transport for patient pickup as needed. Maintains a high level of confidentiality when servicing patients. Must have flexibility with hours as needed for clinic. Completes pod assignment board for the next day's clinic at the close of each day for certain locations. Follows proper security procedures at the close of each day to ensure facility safety Receives and distributes faxes daily as necessary Collects/Sorts and distributes incoming mail as necessary Other duties as assigned. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Customer Service - Works well with patients, vendors, and physicians by keeping them informed and promoting a positive image of the company at all times. Exhibits good listening and comprehension; Selects and uses appropriate communication methods. Makes eye contact with the patients as they check in and should not use cell phone at the front desk at any time when patients are present. Looks for ways to improve and promote quality patient care. Teamwork - Accountable to team and departmental goals, works to meet established deliverables, balances team and individual responsibilities, gives and welcomes feedback, puts success of team above own interests. Communicates with team regarding overall patient care including using resources efficiently working toward a positive patient experience. Understand the responsibilities of their work and how the flow of the front office affects the overall flow of the entire clinic. Organizational Support - Follows policies and procedures, completes administrative tasks correctly and on time; supports organization's goals and values. Adheres to all policies and procedures while maintaining patient confidentiality according to HIPAA guidelines. Dependability - Adheres to the company's time and attendance policy. Is punctual, good attendance record, minimal to no missed punches, works independently with little to no supervision, self-starter, adheres to departmental and companywide time lines, maintains focus. Productivity - Prioritizes and plans wok activities to ensure the completion of daily tasks. Uses time efficiently, plans for additional resources, sets personal goals and objectives to meet departmental goals. Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; Keeps abreast of current procedures and/or industry changes that may affect the department and/or patient service. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High school diploma or general education degree (GED). Minimum one year experience in customer service in a high volume atmosphere. Prefer minimum two years' experience as front desk associate in a health care organization to include basic knowledge of insurance plans, coverage and procedures. Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to sort and file materials correctly by alphabetic and numeric systems. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, and percentages. Reasoning Ability Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with standardized situations with only occasional or no variables. Computer Skills To perform this job successfully, an individual should have knowledge of Electronic Medical Records (EMR) preferably Athena Database software; Outlook and MS Word Processing software. Skills in operating in computers, copying, scanning and faxing preferred. Certificates, Licenses, Registrations None Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; use hands regularly; and to talk or hear. The employee is required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. May be required to travel to one or more satellite locations depending on staffing changes. May be required to participate in educational courses that correspond with current systems or functionalities. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The primary function of a Night Auditor is to create the ultimate guest experience for all guests of the hotel from before check-in to after check-out. The Night Auditor is responsible for effective communication to the guest prior to arrival when answering guest inquiries, creating a positive, hospitable, welcoming, inviting check-in and check-out experience, and responding to guests needs while they're in house. The Auditor ensures guests' accounts are reconciled, credit cards and third-party payers are appropriately charged, and each day's financial reports are compiled and distributed among other duties. Essential Duties and Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Along with complying with all laws, company policy, and brand standards, the following are the Essential Functions of this position: Complete all Ridges Way and departmental/position training. Always adhere to all policies and procedures. Maintain professionalism at all times. Ensure all transactions with guests are handled legally and ethically. Maintain security and control over assigned rooms keys and room access. Maintain a clean and neat appearance at all times. Arrive at the assigned area at scheduled time prepared to complete the assigned shift diligent, effectively, and hospitably. Maintain up-to-date, accurate, and clear reports as it relates to the arrivals, departures, guests in house, cancellations, room availability and any other reports critical to the function of the hotel and front desk. Immediately turn in all articles left by guests to management as “lost and found.” Maintain safe working conditions and follow all safety and procedural rules and take immediate corrective action when required to improve and laps in working conditions. Ensure the safety of yourself, coworkers, and guests and their belongings. Communicate all problems and unusual manners related to employee and guest safety to management immediately. Notify supervisor or manager when there is a shortage of supplies in advance of immediate need. Understand the daily and ongoing functions, services, and facilities of the hotel. Garner a working knowledge of the surrounding area of the hotel (landmarks, local attractions, surrounding businesses, points of interests, roads, etc.) Assist all guests in answering their inquiries, meeting their needs, and providing solutions. Develop and maintain interpersonal, professional relationships with guests quickly. Relate well to a wide variety of individuals from many backgrounds. Always demonstrate patience and tolerance to all guests and coworkers. Learn and utilize selling techniques to maximize occupancy and revenue. Maintain a cash bank per Ridges Way cash handling procedures. Maintain ongoing and effective communication with management, the front desk, and all departments in the hotel. Be visible at the desk at all times. Attend scheduled & mandatory meetings. Ensure that guest room keys and master keys are used to the highest level of security to protect guests, coworkers, the company, and all belongings. Proactively protect all guest information. Understand and operate the front desk's telephone and computer systems, the property management systems, and other office equipment. Maintain the equipment used to perform the job duties and notify the supervisor or manager immediately of any damage or malfunction beyond daily wear-and-tear. Accept and verify guest credit card data and maintain security and privacy of that data. Interact with guests, on the phone or in person, in a professional manner and within brand standards. Listen and promptly act to resolve guest issues and notify management immediately of any escalated guest situations. Have a thorough knowledge of emergency procedures. Implement the 15 & 5 rule (within 15 feet of guests make eye-contact & smile, within 5 feet maintain eye contact and greet with a warm smile).. Verify all guests' account charges made throughout the day are correct. Post room and incidental charges to guest accounts. Complete all credit card transmittals, direct bills, and no-show billings for the day, including any in-house charges by Freedom Boat Club members and Marina Slip holders. Relocate guests in a professional, courteous manner as needed. Prepare all daily, monthly, and yearly reports required for the property. Organize and stock market supplies and goods. Sort, wash, dry, fold soiled laundry Perform any other duties directed by the Director of Operations, and/or Executive Leadership. Competencies Communication: Clear, friendly, and professional communication with guests, both in person and over the phone. Problem-Solving: Ability to handle guest complaints or concerns effectively and find quick resolutions. Hospitality Knowledge: Understanding of the hotel industry and ability to ensure guests have a positive experience. Time Management: Managing a busy front desk, ensuring timely check-ins and check-outs, and maintaining smooth operations. Attention to Detail: Ensuring accuracy in guest reservations, billing, and other administrative tasks. Property Management Systems (PMS): Proficiency in using hotel management software for check-ins, bookings, payments, and reporting. Basic IT Skills: Familiarity with office software (email, Excel, etc.) and troubleshooting common tech issues. Cash Handling: Handling guest payments accurately and reconciling cash at the end of each shift. Supervisory Responsibility N/A Work Environment This position operates in a hotel environment and mostly in an indoor environment, but often near the front door of the hotel that could cause subtle changes in the temperature, depending on season. The position is an overnight position. A required uniform or dress-code must be worn. Physical Demands Standing on your feet for most or all of your shift is often required. The lifting of supplies and equipment that may exceed 50 lbs could also be required. Bending down, kneeling, crouching, squatting, and pushing are other physical demands that may be required of you. Accepting this job indicates you understand these physical demands and are able to complete the essential functions of the job that required these physical demands. Position Type/Expected Hours of Work This is an hourly position with full time and part time positions available. Schedules vary depending on the demand of business. Holidays and weekends are required. Qualifications Preferred Education and Experience The following education and experience are required for this position: High School Education or Equivalent is required. Minimum 2+ years of front desk experience preferred.