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Office and operations manager skills for your resume and career

Updated January 8, 2025

4 min read

Quoted experts

Dr. Timothy Edwards,

Aldo Musacchio Ph.D.

Office and operations manager example skills

Below we've compiled a list of the most critical office and operations manager skills. We ranked the top skills for office and operations managers based on the percentage of resumes they appeared on. For example, 12.7% of office and operations manager resumes contained office operations as a skill. Continue reading to find out what skills an office and operations manager needs to be successful in the workplace.

15 office and operations manager skills for your resume and career

1. Office Operations

Here's how office and operations managers use office operations:

Cut operating costs and expenses by $500K+ by effectively integrating Texas office operations following acquisition of national firm.
Managed all day-to-day office operations, staff needs, facility improvements, and policy and procedure implementation.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how office and operations managers use customer service:

Developed standard order of operations to hold departments accountable to their part of providing outstanding customer service and increase overall profitability.
Processed and tracked new account applications and/or rollover of existing portfolios, together with daily customer service on existing accounts.

3. Office Procedures

Office procedures are the protocols and standards which define how the staff works together. The office procedures can be a set of rules and regulations which guide the employees and help them run the office operations smoothly. Paperwork, customer interaction, taking messages, handling calls in and out all fall under the office procedures.

Here's how office and operations managers use office procedures:

Managed office procedures, implemented procedures for employees and developed inventory control measures.
Formulated and documented office procedures, evaluating efficiency and making necessary changes.

4. Front Desk

Here's how office and operations managers use front desk:

Developed, wrote, and supervised implementation of property's first Front Desk, PBX, and Reservations Standard Operating Procedures manuals
Supervised daily operations, managed front desk personnel, billings, purchasing, payroll, accounts payable and receivable.

5. Financial Statements

A financial statement is a report of an individual or a company that includes all the information about the declared assets, the use of money, income, and also the contribution of shareholders over a certain period.

Here's how office and operations managers use financial statements:

Prepared general ledger entries, bank reconciliations, managed accrual accounts and prepared financial statements monthly.
Present financial statements to investors, perform growth margin analysis and help optimize decision-making.

6. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how office and operations managers use human resources:

Formulated polices, managed daily operational activities, and planning use of materials and human resources towards maximum productivity.
Managed and executed diverse human resources and automated office functions; served as lead administrative assistant.

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7. Purchase Orders

Here's how office and operations managers use purchase orders:

Manage Accounts Payable/Receivable and expense-control procedures, including bank and account reconciliation, disbursements, invoicing and purchase orders.
Processed all daily purchase orders, delivery and installation schedules and provide accurate weekly inventory reports.

8. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how office and operations managers use logistics:

Promoted to corporate office for management of multiple store locations, performing payroll/account receivable requirements and operational logistics.
Ensured logistics of products and prepared U.S. and country of origin documentation for international shipments.

9. Direct Reports

Here's how office and operations managers use direct reports:

Managed staff of 28 direct reports to ensure that customers were serviced to Home Depot standards.
Coach and mentor team of 8 direct reports to provide considerable value-added analysis and business intelligence.

10. PowerPoint

Here's how office and operations managers use powerpoint:

Use PowerPoint, Excel, Word as necessary to present income, expense, and sales data when needed.
Prepared and updated PowerPoint presentations and a variety of monthly reports (financial, staffing and performance indicators).

11. Office Management

Here's how office and operations managers use office management:

Supervised general office Management responsibilities: liaised with facilities management, vendors, regulators, etc.
Manage a team of four professionals and responsibility for office management and procurement.

12. Office Equipment

Here's how office and operations managers use office equipment:

Maintained and negotiated vendor contracts for office equipment.
Manage maintenance for general office equipment.

13. QuickBooks

Here's how office and operations managers use quickbooks:

Key Accomplishments Established Standard Operating Procedures Established Preferred Vendor List Transitioned company procedures from manual processes to QuickBooks Pro
Improved management of income and expenses and awareness of profit maximization opportunities by implementing a QuickBooks accounting system.

14. Real Estate

Real estate is land that has buildings on it. This kind of property consists of permanent improvements either natural or man-made, which include, houses, fences, bridges, water trees, and minerals. There are 4 types of real estate namely; residential real estate, commercial real estate, industrial real estate, and vacant land.

Here's how office and operations managers use real estate:

Managed daily operations of property management, agent supervision and marketing efforts for full service real estate company.
Managed Assisted Brokers with fulfilling all local Real Estate Commission documentation requirements for Office.

15. Financial Reports

Here's how office and operations managers use financial reports:

Prepared office budget, monitored expenditures; submitted timely financial reports, and deposited donation checks.
Prepared monthly financial reports, monitored office inventory and ordered all supplies.

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What skills help Office And Operations Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on office and operations manager resumes?

Dr. Timothy Edwards

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What soft skills should all office and operations managers possess?

Aldo Musacchio Ph.D.

Professor, Program Director of the MBA, Brandeis University

When we talk to employers, they usually tell you they want students who know how to listen and drive. They want someone who is going to be happy to be in the company, who is going to participate actively in meetings and teams, and who is going to be good at listening and the following guidance.

What hard/technical skills are most important for office and operations managers?

Hagit Weihs Ph.D.

Associate Professor of Accounting in the Brandeis International Business School and the Undergraduate Advising Head to the Business Program, Brandeis University

Employers appreciate accounting, finance, and marketing literacy. These include a deep understanding of the different business disciplines (good financial statement analysis skills, understanding how budgets are created and followed, understanding financial markets, marketing, etc.). Application of these skills using data analytics tools are very important - these include data manipulation and presentation for the purpose of decision making using various software tools.

What office and operations manager skills would you recommend for someone trying to advance their career?

Nina Woodard

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young office and operations managers need?

Patrick Scott Ph.D.

Assistant Professor of Economics, Louisiana Tech University

I think the importance of critical thinking and reasoning skills cannot be overstated enough. In this area, economics shines. Additionally, analytical and quantitative skills are more important than ever. Businesses continue to make the shift towards data-driven decision making. The ability to quickly analyze data and correctly assign an interpretation or meaning to that data is an important job market skill. With just a little bit of economic intuition, combined data science skills, business economics majors are uniquely positioned for success in the job market of tomorrow.

What technical skills for an office and operations manager stand out to employers?

Dr. Mary Kern Ph.D.

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

Do you want to know more?

List of office and operations manager skills to add to your resume

The most important skills for an office and operations manager resume and required skills for an office and operations manager to have include:

Office Operations
Customer Service
Office Procedures
Front Desk
Financial Statements
Human Resources
Purchase Orders
Logistics
Direct Reports
PowerPoint
Office Management
Office Equipment
QuickBooks
Real Estate
Financial Reports
Administrative Functions
Accounts Receivables

Event Planning
Office Systems
Travel Arrangements
Expense Reports
Accounts Payables
Office Services
Business Operations
Bank Deposits
Office Policies
Inventory Control
Payroll Processing
Office Functions
Performance Reviews
Background Checks
Scheduling Appointments
Trade Shows
AP

Ar
Customer Accounts
Business Development
Clerical Functions
Customer Complaints
HIPAA
Customer Relations
Client Relations
Inventory Management
Fixed Assets
Medicare
Customer Support
Customer Orders
Facebook
ADP

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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