What does an operations consultant manager do?
An operations consultant manager is responsible for monitoring the efficiency of business operations, ensuring that the processes adhere to internal guidelines and state regulations. Operations consultant managers review the project management procedures and identify process improvement techniques to deliver high-quality outputs and achieve the highest customer satisfaction. They also identify business opportunities by analyzing trends that would generate resources for revenues and increase the company's profits. An operations consultant manager must have excellent communication and leadership skills, especially on overseeing staff performance and developing strategies to maximize operational productivity.
Operations consultant manager responsibilities
Here are examples of responsibilities from real operations consultant manager resumes:
- Manage personnel processes and generate biweekly payroll.
- Finance and billing accountability across Medicaid, manage care commercial insurance, insurance verification, contract management, and benefits administration.
- Review company budget to determine cost effective approaches to improving technical hardware and POS software.
- Generate and audit driver payroll.
- Design company website, PowerPoint presentation, brochure, profile, machinery list & factory production capacity information for marketing purposes.
- Perform accurate data entry and monthly account reconciliations in QuickBooks.
- Establish a QuickBooks accounting system to reflect accurate financial records.
Operations consultant manager skills and personality traits
We calculated that 35% of Operations Consultant Managers are proficient in Direct Supervision, Client Facing, and Project Management. They’re also known for soft skills such as Communication skills, Leadership skills, and Management skills.
We break down the percentage of Operations Consultant Managers that have these skills listed on their resume here:
- Direct Supervision, 35%
Worked to drive sales, ensuring legal/procedural/moral compliance, provided direct supervision, guidance and training/development opportunities to associates.
- Client Facing, 14%
Developed and managed ongoing account relationships and all client facing that involved product and integrity of program.
- Project Management, 9%
Delivered effective project management overseeing team of engineers and designers for scheduling, and job estimating.
- Process Improvement, 6%
Proposed recommendations for process improvement and efficient tracking of revenue and adjustments needed to support business.
- Business Process, 4%
Managed team of 25+ consultants and project managers, delivering business process redesign, requirements, change management and training services.
- Business Development, 4%
Managed the operations of the firm including strategy, product development, marketing, business development, and business administration.
Common skills that an operations consultant manager uses to do their job include "direct supervision," "client facing," and "project management." You can find details on the most important operations consultant manager responsibilities below.
Communication skills. One of the key soft skills for an operations consultant manager to have is communication skills. You can see how this relates to what operations consultant managers do because "top executives must be able to convey information clearly and persuasively." Additionally, an operations consultant manager resume shows how operations consultant managers use communication skills: "budget process improvement for a major telecommunications firm - focused on reengineering firm's project-based budgeting and administrative systems. "
Leadership skills. Another soft skill that's essential for fulfilling operations consultant manager duties is leadership skills. The role rewards competence in this skill because "top executives must be able to shape and direct an organization by coordinating policies, people, and resources." According to an operations consultant manager resume, here's how operations consultant managers can utilize leadership skills in their job responsibilities: "provided leadership to front end customer service teams by using cashier metrics, loss prevention, and customer feedback programs. "
Problem-solving skills. operations consultant manager responsibilities often require "problem-solving skills." The duties that rely on this skill are shown by the fact that "top executives need to identify and resolve issues within an organization." This resume example shows what operations consultant managers do with problem-solving skills on a typical day: "led numerous teams in bpr (business process reengineering), quality improvement, problem-solving, and cost reduction projects. "
Time-management skills. Another common skill required for operations consultant manager responsibilities is "time-management skills." This skill comes up in the duties of operations consultant managers all the time, as "top executives do many tasks concurrently to ensure that their work gets done and that the organization meets its goals." An excerpt from a real operations consultant manager resume shows how this skill is central to what an operations consultant manager does: "supervised the work of office and customer service employees to ensure adherence to quality standards, deadlines, and proper procedures. "
The three companies that hire the most operations consultant managers are:
Compare different operations consultant managers
Operations consultant manager vs. General manager of operations
General managers of operations are employed to oversee the overall operations of businesses. Their responsibilities include the improvement of the efficiency of the operations and overall management. They coordinate the primary performance goals for direct reporting functions and set the strategies for the organization. It is their responsibility to communicate strategy as well as results to employees. They also engage with the corporate officers in the strategic planning and development of the organization or enterprise.
While similarities exist, there are also some differences between operations consultant managers and general manager of operations. For instance, operations consultant manager responsibilities require skills such as "direct supervision," "client facing," "project management," and "business process." Whereas a general manager of operations is skilled in "customer service," "develop team," "logistics," and "continuous improvement." This is part of what separates the two careers.
General managers of operations tend to reach similar levels of education than operations consultant managers. In fact, general managers of operations are 3.6% less likely to graduate with a Master's Degree and 0.9% less likely to have a Doctoral Degree.Operations consultant manager vs. Manager, center operations
The duties of a manager of center operations depend on one's industry of employment. Typically, their responsibilities revolve around overseeing business operations, setting targets, assessing the workforce's performance, and performing corrective measures on any issues or concerns. Moreover, there are also instances where they have to produce progress reports, devise strategies for optimal business performance, delegate tasks, and even manage the budget. As a manager, it is crucial to lead and encourage the team to reach goals and sales targets while implementing the company's policies and regulations.
While some skills are similar in these professions, other skills aren't so similar. For example, resumes show us that operations consultant manager responsibilities requires skills like "direct supervision," "client facing," "business process," and "business development." But a manager, center operations might use other skills in their typical duties, such as, "infrastructure," "osha," "standard operating procedure," and "quality standards."
Managers, center operations may earn a lower salary than operations consultant managers, but managers, center operations earn the most pay in the manufacturing industry with an average salary of $68,400. On the other hand, operations consultant managers receive higher pay in the hospitality industry, where they earn an average salary of $119,939.In general, managers, center operations achieve similar levels of education than operations consultant managers. They're 2.9% less likely to obtain a Master's Degree while being 0.9% less likely to earn a Doctoral Degree.What technology do you think will become more important and prevalent for operations consultant managers in the next 3-5 years?
Eric Olsen
Professor, Industrial Technology and Packaging, Orfalea College of Business
Operations consultant manager vs. Assistant manager of operations
An assistant operations manager is responsible for supervising staff performance and operation processes under the guidance of an operations manager. The assistant operations manager ensures the efficiency and accuracy of project management to boost client satisfaction, drive revenues, and achieve the company's objectives and profitability goals. They also help with developing strategic procedures to increase productivity and identify business opportunities to build a strong company reputation. An assistant operations manager must have excellent communication and leadership skills, especially when meeting with existing and potential clients, close partnerships, and lead teams towards project goals.
Some important key differences between the two careers include a few of the skills necessary to fulfill the responsibilities of each. Some examples from operations consultant manager resumes include skills like "client facing," "project management," "business process," and "business development," whereas an assistant manager of operations is more likely to list skills in "sales floor," "front end," "cash handling," and "store associates. "
Assistant managers of operations earn the best pay in the finance industry, where they command an average salary of $65,818. Operations consultant managers earn the highest pay from the hospitality industry, with an average salary of $119,939.When it comes to education, assistant managers of operations tend to earn lower degree levels compared to operations consultant managers. In fact, they're 7.3% less likely to earn a Master's Degree, and 1.2% less likely to graduate with a Doctoral Degree.Operations consultant manager vs. Manager and consultant
Managers and Consultants are employees who are considered industry experts. They contribute to the company by providing valuable insights regarding the industry. They are often individual contributors tapped to give guidance on a specific project or undertaking of the company. These projects are related to their field of expertise or an extensive role in the past. They provide insights into the feasibility of such undertakings. Since they are given both a manager and a consultant's dual role, they also lead the team in the project. They oversee the team's progress, provide guidance, and ultimately lead the project team to success.
Types of operations consultant manager
Updated January 8, 2025
