Patient care coordinator jobs in Battle Creek, MI - 104 jobs
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Patient Care Coordinator
Customer Care Coordinator
Patient Service Coordinator
Patient Access Representative
Health Care Coordinator
Patient Coordinator
Scheduling Coordinator
Patient Service Representative
Custom Print Coordinator
Zagg 4.8
Patient care coordinator job in Kalamazoo, MI
The Custom Print Coordinator manages artwork for prospective jobs and produces them. The coordinator performs a variety of tasks in addition to artwork design and composition including but not limited to processing orders, production, customer service, department and computer operation, managing inventory.
Responsibilities
50% Printing and Embroidery Machines Operation
* Utilize printers and embroidery equipment for operations related to production for custom products.
* Responsible for maintenance of printers and equipment.
20% Inventory Management
* Manage inventory levels within department.
* Move inventory accordingly to maintain and fulfill orders.
* Unpack/Prepare product for production and repack product for shipment after production.
* Sustain and distribute report of shipments, orders, and production schedule.
20% Graphic Design
* Convert mockups/designs to production ready formats.
* Create designs/mockups for custom print jobs.
* Work with customers on design related and other customer service-oriented inquiries.
10% Other duties as assigned.
Skills
* Critical and creative thinking
* Detail oriented and organized.
* Ability to multi-task and work within a fast-paced environment
* Flexible and agile
Experience with the following software packages:
* Adobe Creative Suite (Illustrator, Photoshop, InDesign, and Acrobat)
* Microsoft Office
* CorelDraw
Preferred Experience:
* Roland UV Printers
* Epilog Laser Engravers
* Commercial Embroidery Machinery
* Ability to work in a standing position for extended periods of time. (Packing/Unpacking product and running the machines requires mobility
* Strong written, telephone, and interpersonal contact skills
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Education and Experience: Associate degree in Graphic Design or Art preferred or relevant experience. 2+ years of graphic production/design experience or commercial embroidery production preferred.
* Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, customers, guests, and vendors. Ability to diplomatically deal with difficult situations, while exhibiting a consistent level of professionalism.
* Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand for 2-4 hours at a time; type, reach, manipulate computer and phone systems, talk and hear. Employees might be required to lift heavy boxes or objects up to 50 lbs. (Please note management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
ZAGG Brands is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business need-regardless of race, color, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic.
$27k-34k yearly est. 60d+ ago
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Care Coordinator
Fresh Perspective Home Care
Patient care coordinator job in Portage, MI
Full-time Description
Fresh Perspective Home Care is hiring a dependable, organized CareCoordinator to manage scheduling, support caregivers, and ensure uninterrupted care for our clients. This role is ideal for someone with home care or health care experience who thrives in a fast-paced, responsibility-driven environment and enjoys problem solving.
Why This Role Matters
CareCoordinators are central to our operations. You will be responsible for keeping schedules covered, responding to urgent needs, and supporting both caregivers and clients with professionalism and compassion. We are looking for a strong team player who values collaboration and is excited to contribute to and grow within our positive, supportive work culture.
This is a full-time, office based position with a rotating after-hours on-call / weekend runner schedule.
What You'll Do
Be a key liaison between clients, caregivers, and leadership
Schedule and coordinatecaregivers to meet daily client needs
Respond promptly to client and caregiver calls
Provide caregiver coverage as a backup for open shifts
Resolve call-offs, open shifts, and urgent coverage needs
Complete administrative and documentation tasks
Participate in rotating on-call and weekend runner coverage
Act calmly and professionally in urgent or emergency situations
What We're Looking For
Full-time availability (Monday through Friday) plus rotating weekends / on-call
Any level of home care, healthcare, or carecoordination experience
Strong organizational and communication skills
Team player with a commitment to learn and grow
Emotional maturity and ability to handle pressure
Reliable, insured vehicle and valid driver's license
Basic computer skills (experience with Wellsky Personal Care / Clear Care a plus)
Perks and Benefits
$19 - $21 per hour based on experience with quarterly bonuses
401(k)
PTO and Paid sick time
Medical, dental, and vision insurance
Paid training and tuition reimbursement
Free life insurance
Short-term disability
Same-day-pay option
$19 - $21 per hour based on experience
Who We Are
Since 2006, Fresh Perspective Home Care has provided compassionate, ethical, and client-centered care throughout Southwest Michigan. We are committed to dignity, respect, and quality for our clients and our team members. We believe strong operations create strong care, and our CareCoordinators are central to that mission.
We are an equal opportunity employer and value diversity.
Requirements
Ability to pass background check per state and company standards
Ability to safely lift up to 40 pounds
Valid Michigan driver's license
Valid car insurance and reliable transportation
Strong interpersonal, organizational, and communication skills
GED or high school diploma
Computer skills including emails and Microsoft Office Suites
Prior home care or health care experience, preferred
Prior experience with scheduling software such as WellSky/Clear Care, preferred
Salary Description $19 - $21 / hour
$19-21 hourly 25d ago
Patient Service Representative
Us Staffing Agency 3.9
Patient care coordinator job in Jackson, MI
Job Description
Our Healthcare partner in Jackson needs a full-time Patient Service Representative to add to their team!
1st Shift: 8:00 AM - 5:00 PM | Monday - Friday
Starting wage is $15/hour
Full-time, temporary to permanent positions in Jackson, MI.
Essential Duties for the Patient Service Representative:
Greets patients in a welcoming professional manner, utilizing excellent customer service skills at all times.
Data entry
Distributes forms to patients with necessary explanation and collects forms from patients ensuring proper completion.
Accepts and processes all payments (both current and previous balance due) and balances all payments collected daily to ensure all money is accounted for and completes the end-of-day process to balance the electronic cash drawer.
Maintains cash box during each shift to ensure all cash-box money is accounted for.
Schedules patient appointments.
Schedules any STAT tests ordered by the provider.
Consistently and accurately utilizes department scheduling guidelines.
Complete daily model of care steps (i.e. robust reminder calls, raking the schedule, etc.).
Participates in patient outreach.
Other activities that assist with the coordination of patientcare, i.e. verbal review of patient instructions, orders, referrals, treatment plan estimate, and prior authorizations as well as necessary follow-up to complete these requests.
Conforms with and abides by all regulations, policies, work practices, and instructions.
Provides administrative support to clinical staff.
Requirements for the Patient Service Representative:
Minimum of High School Diploma
Previous medical office experience preferred
Knowledge of medical insurance rules preferred
Experience using an electronic medical record preferred
Ability to work effectively and independently within their work area, staying on task.
Demonstrates understanding and appreciation for diversity for CFH patients and CFH employees.
Routine testing/training on various job-related skills and competencies.
Excellent communication skills, both written and verbal.
Ability to communicate in a friendly, helpful manner with all patients and co-workers.
Excellent computer skills.
Pushing patients in wheelchairs.
Apply now or call us at (517) 787-6150 for more information!
$15 hourly 7d ago
Customer Care Coordinator
Ayers Basement Systems LLC
Patient care coordinator job in Lansing, MI
Job DescriptionDescription:
Ayers Basement Systems is a regional leader in foundation repair and waterproofing, dedicated to doing things differently. Our mission is to redefine the industry by breaking free from the status quo. We wholeheartedly invest in our employees, providing them with the tools, knowledge, and growth opportunities they need to thrive in their roles. Together, we create a fulfilling environment where we deliver remarkable experiences for our customers each day, offering them peace of mind and changing their perception of contractors. Our purpose isn't just displayed on a wall; it guides how we perform our jobs each day.
How you will create impact:
Conduct inbound and outbound calls with customers and internal staff, prioritizing exceptional customer care.
Share our services and illuminate how they can transform the challenges customers face in their homes.
Arrange and schedule installation and service appointments for our dedicated sales and service teams.
Accurately document discussions, including notes and pictures related to our customers' needs.
What makes you stand out:
Excellent interpersonal communication skills, demonstrated through strong customer service experience (minimum of 2 years of call center experience required).
Proven history of customer service at the same company.
Driven and self-starter mentality with a willingness to do whatever it takes to achieve goals.
A combination of education and experience that shows a proven track record in this field.
Enjoys working in a high-pressure, fast-paced environment.
Experience in CRM systems, handling logistics, scheduling, and managing calendars.
What you can expect:
A positive and thriving work culture - Ayers Basement Systems was named a Top Workplace in Michigan in 2023 and 2024, and 2025!
No cold calling - all leads are provided to you.
A starting hourly rate of $20-24 per hour
A set schedule within our business hours - Monday - Thursday (7:30am-7pm) and Friday (7:30am-5pm)
1-2 Saturdays a month (9am-1pm)
Full benefits (health, dental, vision)
401k Plan
PTO and holidays off
Ability to pass a pre-employment background check and drug screening.
Other known titles:
Customer Experience Representative
Call Center Representative
Client Services Specialist
Membership Coordinator
Member Services Specialist
Customer Support
Member and Guest Services
Requirements:
$20-24 hourly 14d ago
Dental Care Coordinator
Family Health Care Center of Kalamazoo 3.3
Patient care coordinator job in Kalamazoo, MI
If you have a passion for serving and are looking for the right place to build your career, Family Health Center is the place for you! Join us at Kalamazoo Community's only Federally Qualified Health Center (FQHC) where we are proud to serve all members of the community with quality healthcare, dignity and respect. WE SERVE. WE GROW. WE ACHIEVE. The Family Health Center is currently seeking positive, dedicated, well-organized and detail oriented Dental CareCoordinator to join our Dental Team. This is an amazing opportunity to work at Michigan's largest dental facility with state of the art technology. POSITION JOB DUTIES
Consults and communicates care objectives with dentists, specialists, dental laboratories and community resources to aid patient in achieving oral health goals.
Assesses the healthcare, education and psychosocial needs of the patient/family.
Identifies and maintains relationships with referral and community resources.
Collaborates with dentists, patients, and the healthcare team, as well as community resources.
Triages and resolves concerns for patients calling in.
Provides resources and support related to referral process, including management of pre-authorizations from insurance companies.
Works with dentist to determine an individualized plan of care with targeted interventions, monitors patient and family's response to plan of care and consults with clinical team if modifications may be needed.
Manages communication related to incoming and outgoing referrals.
Maintains required documentation for all case management activities.
Reviews current literature regarding engagement strategies, communication strategies and incorporates best practices into clinical setting.
Maintains records and enters information into database as required.
Collaborates with local emergency departments to reduce return visits to the ED for dental related conditions. Works with and manages our most
MINIMUM REQUIREMENT
Minimum of five (5) years of experience in the dental field as a dental assistant.
Experience working in a dental front office and with dental insurance plans.
Positive attitude, highly adaptable, ability to work in a fast paced environment and ability to foster teamwork.
$40k-48k yearly est. Auto-Apply 57d ago
Medical Receptionist/Patient Care Coordinator
ORS Medical Reception
Patient care coordinator job in Jackson, MI
It is the responsibility of the PatientCareCoordinator to WOW patients on their first visit and facilitate patientcare through the accurate and efficient collection of patient information and communication with referral sources and therapists. The PatientCareCoordinator creates a welcoming and caring environment that ensures patients will be compliant and view ORS as their physical therapy choice for life. In this position, you will be working onsite at our Business Office to connect virtually with patients at several ORS locations. We strive to provide the same welcoming, caring environment that we would when in direct contact with our patients, but through a virtual platform. You will work as part of a team and truly make a difference for many patients.
Specific duties include (but are not limited to):
Maintain a positive ORS team attitude!
Greet patients with a smile in a pleasant and welcoming manner, using names and making appropriate eye contact through our virtual platform.
Answer phones in a timely and friendly manner, routing calls appropriately.
Maintain the privacy of our patients and their treatment while at work and outside of work, following HIPAA guidelines. Ensure that patient information is not easily seen or heard by other patients and visitors.
Input patient demographic and insurance information into the system accurately and efficiently to facilitate treatment and billing.
Check in patients within Raintree.
Schedule functional tests in an accurate and timely manner.
Schedule out all prescribed patient visits at the initial evaluation whenever possible as well as upon the receipt of a prescription extension. Always verify that there is a valid prescription/plan of care and authorization (if needed) when scheduling patients. Understand whether a prescription, plan of care and/or authorization is needed.
Attempt to balance therapist schedules both individually and with regard to entire clinical staff to maximize efficient and organized treatment and maintain compliance.
Communicate with therapists and PAS (Patient Account Services) department to ensure there are no disruptions in patient treatment.
Explain verification of benefits forms to patients and direct patients with billing questions to the Patient Accounts Services (PAS) Department.
Maximize capture of visits by contacting and rescheduling patients who have missed appointments and keeping a waiting list. The goal is to maximize patient compliance and assist in positive treatment outcomes.
Collect all copays, coinsurances, and deductible monies from patients at each visit per the guidelines provided by the insurance verification specialists.
Accurately record all payments collected, balance to the DCS and prepare deposits on a daily basis.
Review task lists and communicate with referral sources regarding plans of care (POCs) and re-evaluations that have not been returned in order to facilitate continued care of patients. Communicate with therapists regarding needs for progress notes and discharges.
Assist patients in scanning all documents necessary for patientcare such as referral, insurance card, drivers license, etc.
Other duties as assigned.
Requirements Essential Job Functions
Ability to listen and follow verbal direction.
Ability to communicate with patients, coworkers, and referral sources in both verbal and written form.
Ability to accurately and efficiently input patient information into computer system.
Ability to manage several tasks at the same time.
Physical Requirements
Sit up to 6 hours continuously.
Frequent (33-66% of the day) data entry.
Occasional (1-33% of the day) standing and walking.
Important Skills
Strong attention to detail
Advanced organizational skills
Strong written and verbal communication skills.
Ability to think practically and critically.
Ability to multi-task.
A passion for Orthopaedic Rehab Specialists and the patients we care for.
Ability to manage difficult or demanding patients efficiently.
$23k-38k yearly est. 6d ago
Customer Experience Coordinator - East Grand Rapids, MI
Veterinary Emergency Group
Patient care coordinator job in Kentwood, MI
ABOUT VEG In 2014, VEG was born with a mission to help people and their pets when they need it most. This meant challenging the status quo and fixing everything that was wrong with the ER experience. Since then, we've expanded rapidly, with hospitals nationwide open 24/7, 365 days a year, and created a better emergency experience-not only for people and their pets, but also for everyone who works here-our VEGgies!
At VEG we find a way to say yes to the career you want in veterinary emergency medicine. This means transforming how ER works, from our open-concept hospitals, where you can handle emergency cases of every kind (even exotics!) to our immersive, customer-focused experience, which helps us give people and their pets the care they deserve.
This also means saying yes to creating the greatest experience possible for our VEGgies. Yes to working in an environment where you can find your place and feel valued for the amazing work you do. Yes to having unparalleled opportunities for learning and mentorship so you can grow where you want to go in your career. And yes to making an impact here in ways you never thought possible.
VEG is a 2025 and 2026 certified Great Place to Work.
THE JOB
As a Customer Experience Coordinator, your job is to define the customer's experience through service, focus, and participation-so, you are passionate about perfecting the experience before, during, and after their time at VEG. Outgoing and personable, with each customer, you conduct yourself professionally in both demeanor and presence. You find ways to say yes and put patient and customer experience above all else. In this role, you'll have the opportunity to grow where you want to go, building valuable experience and paving the way for your career to take unexpected and rewarding directions.
WHAT YOU'LL DO
* Greet every customer with warmth and urgency, whether in person, over the phone, or online
* Oversee all customer communications (calls, emails, texts), record details accurately, and route urgent medical calls to a doctor quickly
* Deliver personalized, memorable experiences-always looking for creative ways to say "yes" to customer needs
* Listen with empathy, resolve concerns quickly, and anticipate issues before they escalate
* Keep nurses and doctors updated on customer needs for a seamless care experience.
* Provide confidential, compassionate guidance on financial options and end-of-life decisions
* Process payments accurately while protecting personal and financial information
* Follow up with customers after visits to check on their pet's care and strengthen relationships
* Celebrate and capture special moments (with permission), creating lasting connections between customers, their pets, and the hospital
WHAT YOU NEED
* 2+ years of experience in a customer service role
* Advanced knowledge in computer programs and practice management software
* Highly organized, with strong attention to detail
* A strong communicator; able to interact positively with anyone and everyone
* A strong multitasker, able to thrive amid chaos
* High emotional intelligence, able to read a room and plan and act accordingly
* Adaptable and amenable in high stakes environments
* Must be willing to work in a noisy environment with strong or unpleasant odors
* Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
* Work well in a fast-paced environment with people from all backgrounds and different personality types
WHO YOU ARE
* Empathetic, instinctively taking a people-centric approach, whether supporting your colleagues or making an effort to understand different perspectives
* Have a sense of humility; acknowledging mistakes, sharing credit with others, and lifting up your team's' accomplishments
* Feel a strong sense of ownership over your work, taking responsibility for outcomes and staying committed to achieving long-term, impactful results
* Curious by nature; you ask insightful questions and continuously seek out opportunities to learn and grow your skills and knowledge
HOW WE INVEST IN YOU
* Competitive compensation, including base and 401K match
* Comprehensive health and wellness benefits that start on day one, including QPR training and access to free therapy or counseling
* Based on your role, you may be eligible for equity after one year of full time, active employment with VEG, so you can share in our growth and success
* A BIG focus on learning and growth, from VEG-created clinical and leadership programs to unlimited ER CE + travel stipend (no really!). Full-time credentialed VEGgies receive a $2,500/year travel stipend. Full-time uncredentialed VEGgies receive a $1,000/year travel stipend.
* Clinical student loan repayment so you don't need to worry about your student debt
* Paid parental leave, up to 10 weeks at 100% of regular salary and inclusive fertility and family-building care for all types of families
* Flexible work schedules to support your life outside of work
* Generous employee referral program, so our awesome people can bring in more awesome people
* And the little (big) things, like comfy scrubs, cool VEG swag, and food in the fridge for when you're hungry
DEI
At VEG, diversity is not just a word-it's a strength that fuels innovation and kindness. Our mission is "Helping people and their pets when they need it most." And we do that better when our VEGgies (employees) feel valued, respected, and empowered to bring their authentic selves to work. That's why we're devoted to creating an environment that reflects the diverse communities we serve-where different perspectives are not only welcomed but celebrated.
We are focused on providing equitable opportunities for growth, promoting inclusive decision-making, and ensuring that everyone's perspective is considered. Saying yes to VEG means helping us build a culture where your unique experiences and background contribute to a shared vision: being the world's veterinary emergency company.
$36k-50k yearly est. 12d ago
Behavioral Health Coordinator
Vitalcore Health Strategies
Patient care coordinator job in Battle Creek, MI
Job Description Join the VitalCore Team in Michigan! We're people fueled by passion, not by profit!
VitalCore Health Strategies (VCHS), an industry leader in Correctional Health Care has an opening for a Behavioral Health Coordinator at Calhoun County Jail in Battle Creek, Michigan!
At VitalCore we pride ourselves on retaining and acquiring compassionate, ethical individuals who are committed to providing quality services. Join our team and experience first-hand how VitalCore Health Strategies promotes a positive work environment that is based on respect and appreciation of the hard work and dedication of our staff.
BEHAVIORAL HEALTH COORDINATOR BENEFITS PACKAGE TO INCLUDE BUT NOT LIMITED TO:
Holiday Pay: New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, and Christmas Day
Medical/Dental/Vision Insurance
Life Insurance
Short Term/Long Term Disability
Identity Theft Protection
Animal/Pet Insurance
Employee Assistance Program and Discount Center
401K
PTO
Annual Incentive Bonus
BEHAVIORAL HEALTH COORDINATOR POSITION SUMMARY
The Behavioral Health Coordinator is responsible for the development, implementation, clinical and/or administrative supervision, and monitoring of a Behavioral Health delivery system meeting NCCHC/ACA standards. The Behavioral Health Coordinator works with the Regional Manager, Site Administrator, Medical Director, and Psychiatrist to coordinate total contract services.
BEHAVIORAL HEALTH COORDINATOR ESSENTIAL FUNCTIONS
Acts as point of contact for administrative staff for discussion of treatment programs and problem resolution as needed.
Coordinates development and revision of policies and procedures for the identification, assessment, and provision of
required clinical services for inmates.
Supervises the planning, development and implementation of treatment programs contracted to VitalCore.
Provides clinical and/or administrative supervision to staff of Behavioral Health Services.
Monitors efforts of Behavioral Health Services to ensure clinical services are being provided in a timely, professional
manner. Provides and assigns clinical on-call duties.
Ensures treatment programs contracted are integrated and appropriately staffed.
Provides administrative support to psychiatric staff.
Coordinates the facility's Behavioral Health Quality Improvement Program.
Attends training and meetings as required.
BEHAVIORAL HEALTH COORDINATOR REQUIRED EDUCATION, CERTIFICATIONS, REGISTRATIONS AND EXPERIENCE
Master's level Social Worker or Counselor with Independent license
Fully licensed to practice Social Work in the state of Michigan
Satisfactory background investigation report.
VitalCore Health Strategies is an equal opportunity employer and committed to creating and maintaining an inclusive workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives.
Keywords: Mental Health Coordinator, Mental Health, Juvenile, Juvenile Detention Center, Therapist
$39k-53k yearly est. 3d ago
Scheduling Coordinator
Right at Home Grand Rapids and Kalamazoo
Patient care coordinator job in Kalamazoo, MI
Job DescriptionBenefits:
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you!
We are a locally owned home care business (under new ownership) that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who are people persons!
We offer paid healthcare, training and development opportunities, and a competitive salary with quarterly bonus potential.
The Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a best in home care experience for clients and employees.
Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled.
Performs various supervisory activities for scheduling appropriate caregivers to clients; timecard processing, where necessary; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties.
Assist with recruiting, hiring, onboarding, training and personnel management.
Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment.
The ideal candidate has prior experience working in the home care industry or medical office setting.
This role will primarily works in the Kalamazoo office but may need to travel locally to support the business
The desired candidate will possess the following:
High school graduate or equivalent with two years of business experience.
Able to work independently, demonstrating sound judgment.
Be available as required for on-call duty outside of normal office hours.
Ability to travel (paid) during office hours to support Right at Home offices in Kalamazoo and Grand Rapids
$32k-46k yearly est. 19d ago
Patient Coordinator
The Wellness Way 4.0
Patient care coordinator job in Shipshewana, IN
Join our team as a Full-Time PatientCoordinator!
We are a thriving clinic within an international network of health restoration clinics, and we are on the lookout for a passionate PatientCoordinator to join our team! This part-time position offers a dynamic work environment with 30-40 hours per week primarily on weekdays from 8am to 6pm, with occasional weekend and evening shifts.
Why Choose Us?
Competitive Pay: $16 to $18 per hour
Wellness Perks: Free adjustments and consultations at our clinic as well as supplements at a discount.
Varied and Exciting Responsibilities: As a PatientCoordinator, your day-to-day will never be dull. From engaging in-person and phone interactions with patients to creating captivating Facebook/Instagram content, you'll be at the forefront of our clinic's mission.
Collaborative Environment: Join a rapidly growing clinic where you'll work closely with our clinical staff, The Wellness Way Headquarters team, and doctors worldwide. This role thrives on teamwork, adaptability, and self-management within a dynamic setting.
Passion for Alternative Healthcare: We're not just a clinic; we're a movement. If you have a genuine passion for alternative healthcare and love sharing our story, you'll feel right at home here.
Responsibilities:
First Impressions Matter: Be the welcoming face and voice of our clinic, greeting patients warmly and assisting with phone inquiries. From scheduling appointments and answering minor inquiries to handling shipments, you'll be the first point of contact.
Smooth Operations: Manage front desk duties such as checking patients in and out, handling charges and payments, and ensuring patients are directed to the right rooms.
Engaging Patient Experience: Create an inviting and engaging environment for our patients at the front desk, making their visit memorable from start to finish.
Maintain Organization: Keep our workspaces clean, organized, and efficient, ensuring a seamless experience for patients and staff alike
Qualifications
Qualifications:
Tech Savvy: Proficient in Microsoft Office with previous computer and phone experience.
Bubbly Personality: We're looking for someone with great multitasking skills, a friendly demeanor, and a passion for connecting with our patients.
Reliable and Adaptable: Dependable, flexible, detail-oriented, and able to thrive in a fast-paced, team-oriented environment.
If you are ready to make a difference in people's lives and be part of a vibrant team dedicated to wellness, join us in shaping a healthier future, one patient at a time!
Apply now to be a PatientCoordinator and let's embark on this wellness journey together!
$16-18 hourly 16d ago
Patient Access Training Coordinator
Bronson Battle Creek 4.9
Patient care coordinator job in Battle Creek, MI
CURRENT BRONSON EMPLOYEES - Please apply using the career worklet in Workday. This career site is for external applicants only. Love Where You Work! Team Bronson is compassionate, resilient and strong. We are driven by Positivity which inspires us to be our best and to go above and beyond for our patients, for one another, and for our community.
If you're ready for a rewarding new career, join Team Bronson and be part of the experience.
Location
BBC Bronson Battle Creek, BHG Bronson Healthcare Group 6901 Portage Road, BLH Bronson LakeView Hospital, BMH Bronson Methodist Hospital, BSH Bronson South Haven
Title
Patient Access Training Coordinator
Primarily serves as an instructor to all Patient Access/Revenue Cycle employees for Bronson and system affiliates. Acts as a consultant on insurance issues and third party regulations. This position also serves as a consultant and facilitator with other departments whom need input with Patient Access/Revenue Cycle processes by participating in new software installations, problem identification, and enhancement testing. Employees providing direct patientcare must demonstrate competencies specific to the population served.
Bachelor's degree or equivalent combination of education and experience and 2-4 years of hands on training experience required
Must obtain CHAA certification and Epic credentialing within 18 months of hire. Registration & Centralized Scheduling Department Specific:
Primary source verification can take up to two months after the CHAA exam from NAHAM. Verification from the Bronson Preceptor for the CHAA can provide the preliminary document of pass or fail. Passing the CHAA will allow them a two month grace on the schedule until primary source can be verified. Please reference the CHAA Certification Standard Operating Procedure (SOP)
* Must have experience in identifying staff development needs (trending).
* .• EPIC credentialing is preferred
* Computer experience and efficiency along with outstanding communication skills and medical terminology are necessary.
* Ability to develop and conduct classroom and virtual training sessions.
* Ability to develop and perform instructional design documentation.
* Must have excellent oral and written communication skills in order to facilitate and coordinate all aspects of Patient Access/Revenue Cycle communications and processes with multiple entities. This includes point of service collections and presenting to classroom style learning.
* This position interfaces regularly with leadership and other departments.
* Highly developed critical thinking and comfortable explaining best practices, standard work, and compliance requirements to a variety of individuals
* Close attention to detail and accuracy in Patient Access/Revenue Cycle workflows
* Use problem solving skills to work with leadership to improve workflows and support change management within the teams
* Strong time management skills and able to work independently and in a fast-paced team environment
* Positive customer service must be provided and promoted. Including providing support at the elbow to front line staff
* Provides one-on-one targeted training in response to performance deficiencies, and promotes a collaborative environment by addressing issues in a constructive and proactive manner
* Ability to motivate and engage staff at all levels
* This position requires negotiation skills and must be able to multi-task. Work which produces very high levels of mental/visual fatigue, e.g. CRT work between 70 and 90 percent of the time, and work involving extremely close tolerances and considerable hand/eye coordination for sustained periods of time.
The job produces some physical demands. Typical of jobs that include regular walking, standing, stooping, bending, sitting, and some lifting
of light weight objects.
* Develops educational approaches to meet learning needs of various levels of intellect and learning styles. Position may interact with employees at different levels of tenure and skill level.
* Continually communicates changes to software demands, third party payers, and commercial insurance billing requirements with appropriate staff.
* Coordinates with various departments in order to identify and resolve Patient Access/Revenue Cycle workflow issues.
* Assists in development and monitoring Patient Access/Revenue Cycle of learning tools including but not limited to CBL's, at the elbow support, quizzes, etc.
* Develops in-depth knowledge of educational resources and determines how resources can best support training initiatives
* Support and participate in trials of workflows from process improvement events
* Identifies performance deficiencies and makes training recommendations based on results to leadership team
* Develops new and updates current processes in response to changing rules and regulations of third party payers.
* Participates in and evaluates the testing phase of any future software installations including vendor or epic upgrades
* Perform hands on work and educate the teams on common errors •
* Develops and administers Patient Access/Revenue Cycle testing materials
* Be able to identify compliance concerns in a Patient Access/Revenue Cycle setting
* Provides face to face and virtual training.
* Performs other duties and job responsibilities as required.
Shift
First Shift
Time Type
Full time
Scheduled Weekly Hours
40
Cost Center
1210 Registration & Centralized Scheduling (BHG)
Agency Use Policy and Agency Submittal Disclaimer
Bronson Healthcare Group and its affiliates ("Bronson") strictly prohibit the acceptance of unsolicited resumes from individual recruiters or third-party recruiting agencies ("Recruiters") in response to job postings or word of mouth. Unsolicited resumes sent to any employee of Bronson by Recruiters, without both a valid written agreement with Bronson and a direct written request from the Bronson Talent Acquisition Department for a specific job position, will be considered the property of Bronson. Furthermore, no fees will be owed or paid to Recruiters who submit resumes for unsolicited candidates, even if those candidates are hired. This policy applies regardless of whether the Recruiter has a pre-existing agreement with Bronson. Only candidates submitted through a specific written agreement with the Bronson Talent Acquisition Department for a named position are eligible for fee consideration.
Please take a moment to watch a brief video highlighting employment with Bronson!
$28k-32k yearly est. Auto-Apply 18d ago
Dental Care Coordinator
Kalamazoo Family Health Center Inc.
Patient care coordinator job in Kalamazoo, MI
If you have a passion for serving and are looking for the right place to build your career, Family Health Center is the place for you! Join us at Kalamazoo Community's only Federally Qualified Health Center (FQHC) where we are proud to serve all members of the community with quality healthcare, dignity and respect. WE SERVE. WE GROW. WE ACHIEVE. The Family Health Center is currently seeking positive, dedicated, well-organized and detail oriented Dental CareCoordinator to join our Dental Team. This is an amazing opportunity to work at Michigan's largest dental facility with state of the art technology. POSITION JOB DUTIES
Consults and communicates care objectives with dentists, specialists, dental laboratories and community resources to aid patient in achieving oral health goals.
Assesses the healthcare, education and psychosocial needs of the patient/family.
Identifies and maintains relationships with referral and community resources.
Collaborates with dentists, patients, and the healthcare team, as well as community resources.
Triages and resolves concerns for patients calling in.
Provides resources and support related to referral process, including management of pre-authorizations from insurance companies.
Works with dentist to determine an individualized plan of care with targeted interventions, monitors patient and family's response to plan of care and consults with clinical team if modifications may be needed.
Manages communication related to incoming and outgoing referrals.
Maintains required documentation for all case management activities.
Reviews current literature regarding engagement strategies, communication strategies and incorporates best practices into clinical setting.
Maintains records and enters information into database as required.
Collaborates with local emergency departments to reduce return visits to the ED for dental related conditions. Works with and manages our most
MINIMUM REQUIREMENT
Minimum of five (5) years of experience in the dental field as a dental assistant.
Experience working in a dental front office and with dental insurance plans.
Positive attitude, highly adaptable, ability to work in a fast paced environment and ability to foster teamwork.
$39k-53k yearly est. Auto-Apply 57d ago
Population Health Coordinator
Beacon Health System 4.7
Patient care coordinator job in Portage, MI
Coordinates and identifies care needs (gaps in care) for patients attributed to a primary care practice. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver outstanding care, inspire health, and connect with heart. * VALUES: Trust. Respect. Integrity. Compassion.
* SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Responsibilities:
* Identifies patients through the health plans gaps in care list, state immunization databases, the patient medical record and the use of a patient disease management registry.
* Collaborates with the providers and reviews care needs and validates these needs against the medical record.
* Reaches out to patients with validated gaps in care and facilitate meeting these needs.
* Supports quality outcomes and high reliability in the Patient Centered Medical Home.
ORGANIZATIONAL RESPONSIBILITIES
Associate complies with the following organizational requirements:
* Attends and participates in department meetings and is accountable for all information shared.
* Completes mandatory education, annual competencies and department specific education within established timeframes.
* Completes annual employee health requirements within established timeframes.
* Maintains license/certification, registration in good standing throughout fiscal year.
* Direct patientcare providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
* Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
* Adheres to regulatory agency requirements, survey process and compliance.
* Complies with established organization and department policies.
* Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:
* Leverage innovation everywhere.
* Cultivate human talent.
* Embrace performance improvement.
* Build greatness through accountability.
* Use information to improve and advance.
* Communicate clearly and continuously.
Education:
* High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
* Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Working Conditions
* Works in an office environment.
Physical Demands
* Requires the physical ability and stamina (i.e., to lift, hold, carry or transfer items weighing up to 30 pounds, etc.) to perform the essential functions of the position.
$39k-52k yearly est. 6d ago
Dental patient Coordinator
Walk In Dental Pllc
Patient care coordinator job in Battle Creek, MI
Job DescriptionBenefits:
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Competitive Compensation
Paid Time Off
Career Growth Opportunities
Job Summary
We are seeking a motivated and outgoing Dental Treatment Coordinator to join our team. In this role, you will provide a variety of clerical and administrative support to our employees, ensuring the office runs smoothly and efficiently. Your responsibilities will include answering phone calls and greeting visitors, scheduling appointments, treatment planning and going over treatment plan with the patients.
Responsibilities
Greet and assist patients as they arrive
Answer incoming phone calls and fill up the patient schedule
Present dental treatment plant to patients and have patients sign consent forms and collect payments.
Write emails, memos, and letters and distribute them appropriately
Address and resolve customer concerns with a professional attitude
Assist team members where your assistance is needed.
Insurance verification.
Qualifications
Minimum of one year of dental office experience is required.
Previous experience as an Office Coordinator or in a similar position
Understanding of basic bookkeeping principles
Familiarity with standard office equipment such as printers and fax machines
Excellent computer skills and knowledge of Microsoft Word, Outlook, and PowerPoint
Highly organized with excellent time management skills and the ability to prioritize projects
This is an "at-will" employment opportunity
$25k-34k yearly est. 29d ago
Patient Access Specialist I
Monument Health
Patient care coordinator job in Sturgis, MI
Current Employees: If you are a current employee, please apply via the internal career site by logging into your Workday Account and clicking the "Career" icon on your homepage. Sturgis, SD USA Department STH Patient Financial Services Scheduled Weekly Hours
40
Starting Pay Rate Range
$17.10 - $19.66
(Determined by the knowledge, skills, and experience of the applicant.)
Job Summary
It starts with heart. That is what you will do each day. As a Patient Access Specialist I at Monument Health, you can begin your healthcare career with no experience necessary. You will be valued as an essential team member providing compassionate patient focused care. You will discover a culture of teamwork, professionalism, mutual respect, and- most importantly- a life-changing career. You will make a difference. Every day.
As a Patient Access Specialist I, you are responsible for the integrity of all front-end patient access and registration functions including support of excellent patientcare and seamless revenue cycle process. You are the first person our patients see each time they enter the facility or department! You are a trusted resource to provide service excellence to all patients, families, physicians, clinicians, and internal departments.
Our vision at Monument Health is to be one team, to listen, to be inclusive, and to show we care. To do the right thing. Every time. If you share this philosophy, we hope you'll join us.
Monument Health offers competitive wages and benefits on qualifying positions. Some of those benefits can include:
* Supportive work culture
* Medical, Vision and Dental Coverage
* Retirement Plans, Health Savings Account, and Flexible Spending Account
* Instant pay is available for qualifying positions
* Paid Time Off Accrual Bank
* Opportunities for growth and advancement
* Tuition assistance/reimbursement
* Excellent pay differentials on qualifying positions
* Flexible scheduling
Job Description
Essential Job Functions:
* Accountable for accurately collecting demographics, confirming patient identity, guarantor assignment, and coverage information and verification from patients or informants including obtaining necessary documents for check-in or admission among various patient settings, utilizing various communication methods (i.e phone, letters, face-to-face, bedside).
* Assists in achieving the strategic objectives of Monument Health by following Revenue Cycle guidelines. Including participating in quality assurance and improvement activities.
* Demonstrates knowledge of payer information and benefits, including Medicare, Medicaid, and commercial payers as well as third party liability payers.
* Performs point of service collections including prepayments, outstanding balances, co-payment and co-insurance; daily reconciliation of cash drawer. Provides patients with basic account reconciliation.
* Initiates financial clearance by providing patient with cost estimates for scheduled services. Properly escalates financial clearance needs on behalf of the patient.
* Review and understand authorization and referral records to confirm financial clearance.
* Educates patient and maintains regulatory compliance as required by distributing and/or obtaining required forms and signatures including consents for treatment and financial agreements, ABN/waivers, and other regulatory forms.
* Performs business office duties including incoming phone calls and messages, in-basket messaging, patient communications, intra-departmental communications, scanning/faxes, taxi vouchers, mail distribution, lost and found, safe and valuables and other duties as assigned.
* Provides service excellence including way-finding, reception. Demonstrates the importance of satisfying the needs of the customer by interacting with him/her in a friendly and caring way, being attentive to both emotional and physical needs. Takes responsibility to maintain communication with the customer in order to provide a secure and pleasant experience throughout the system.
* May obtain referrals and order transcription, as applicable to service area.
* Perform patient scheduling and check-out, including pre-arrival management for upcoming services per protocols within the supported department, managing and monitoring patient wait lists and recall lists appropriately.
* Maintain registration related work queues including ongoing resolution of errors.
* Working knowledge of the electronic medical record: advanced directives, release of information, patient portal proxy forms. Ability to educate patient on the patient basic purpose, and regulations.
* Address account inquires, resolve or escalate inquiries as appropriate.
* In order to provide the highest quality of care to our patients, individuals may be required to work beyond normal scheduled shifts and will be required to comply with Monument Health's Attendance Policy.
* May perform patient movement activities in the electronic medical record.
* May arrange patient transportation and other enabling services.
* Assist clinical care team as needed including providing transport in cooperation with clinical team direction.
* Responsible for attending all mandatory education, compliance and safety program sessions.
* Required to comply with all current and future policies and procedures and report directly to the supervisor.
* All other duties as assigned.
Additional Requirements
Preferred:
Education - High School Diploma/GED Equivalent
Work Experience - 1+ years Customer Service Experience; 1+ years Patient Relations Experience; 1+ years Medical Patient Accounts/Financial Services Experience
Physical Requirements: Medium work - exerting up to 10 pounds of force constantly (67-100% of the time), and/or up to 25 pounds of force frequently (34-66% of the time), and or up to 50 pounds of force occassionally (up to 33% of the time), and/or up to 50 pounds seldomly to move objects. Possible exposure to blood, bodily fluids, or tissues. Requires the ability to work designated shift lengths (including 8 and 12 hours), which may include night shifts or occasional irregular hours.
Job Category
Revenue Cycle
Job Family
Registration and Scheduling
Shift
Employee Type
Regular
64 Monument Health Sturgis Hospital
Make a difference. Every day.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
$17.1-19.7 hourly Auto-Apply 11d ago
Patient Service Coordinator
Insight Hospital & Medical Center
Patient care coordinator job in Coldwater, MI
Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols.
ACCOUNTABILITIES
* All duties listed below are essential unless noted otherwise*
1. Immediately greets patients and visitors as they make contact with the practice.
2. Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment.
3. Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate.
4. Coordinates the scheduling of patient appointments following the appropriate processes and procedures.
5. Reschedules patients for follow up as requested by providers.
6. Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate.
7. Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.
8. Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork.
9. Maintains the provider schedule to meet customer service, access, and productivity standards of the office.
10. Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate.
11. Participates in practice staff meetings
12. May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role.
13. Accurately completes and submits the daily charge and payment reconciliation process.
14. Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Education: High School Diploma or equivalent.
Skills:
* Must be able to understand directions (written and verbal), communicate and respond to inquires.
* Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction.
* General computer and typing proficiency.
* Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance.
Years of Experience: Minimum one (1) year experience in a customer service or clerical setting.
PREFERRED QUALIFICATIONS
Education: Applicable two (2) year college degree or equivalent.
Skills:
* Working knowledge of medical terminology, third-party billing and referral procedures.
* Ability to type 40+ WPM; MS Office Proficiency.
* Proficiency with a relevant EHR system, particularly EPIC.
Years of Experience: Minimum 3 years experience in a clerical or office function. Minimum 1 year experience in a medical office setting.
WORKING CONDITIONS
Physical Demands: Medical office environment; exposure to high volume of clinical patients. Must be able to occasionally lift or carry office equipment and supplies.
The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.
Equal Opportunity Employer/Drug-Free Workplace
$28k-38k yearly est. 14d ago
Home Health Patient Services Coordinator
Optimal Care 3.9
Patient care coordinator job in Jackson, MI
Optimal Care is where your dedication meets a rewarding career.
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission:
Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Flexible Work Schedule
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Mileage Reimbursement
Cutting Edge Technology
Key Responsibilities
The Patient Services Coordinator ensures that patients receive the care they need in a timely manner. They are responsible for the timely and accurate entry of a variety of data for the assigned patients and clinical staff. The Patient Services Coordinator facilitates ongoing home care services by coordinating with, but not limited to, interdepartmental staff, other department staff, patients, families, and company community partners. Additionally, there are times they may assist patients with coordinating future appointments, procedures or treatments if required by patient conditions.
In this role you will be responsible for:
Assists in coordinating Home Care Services for patients, in a timely manner.
Provides excellent customer services.
Assists the functions of patientcare management through timely and accurate intake data entry and system reporting.
Coordinates both patient and clinical staff scheduling.
Coordinatepatients/family and community partner phone calls.
Maintain a good working rapport with community and company partners, interdepartmental personnel, as well as other departments within the facility.
Verifies accuracy of patient scheduling and data entered through use of information systems reports.
Accurately enters, and updates where required, a variety of patient data (both new and previous) and patientcare data into information systems.
Performs daily backup of information in the system(s) where required.
Alerts appropriate management team members regarding late or missing documents required for intake of a patient and data entry.
Alerts appropriate members of the management team members regarding late or missing documents required for patientcarecoordination and scheduling.
Performs other specific projects relating to intake and data entry and computer operations as required.
Maintains confidentiality of patient and organization information at all times.
Required Qualifications
High School Diploma or GED
At least one (1) year experience in health care data entry
Experience with computers
Desired Qualifications
Associate's degree preferred
Home Health or hospice care experience preferred
Location
Office Location: 801 Rosehill Road, Jackson, MI 49202
Hours
8:00 am - 5:00 pm, Monday through Friday
Pay Range$18-$22 USDBackground Screening Optimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act. Reasonable Accommodations We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Equal Opportunity Employer Optimal Care is an equal-opportunity employer.
$18-22 hourly Auto-Apply 7d ago
Care Coordinator
Fresh Perspective Home Care LLC
Patient care coordinator job in Portage, MI
Job DescriptionDescription:
Fresh Perspective Home Care is hiring a dependable, organized CareCoordinator to manage scheduling, support caregivers, and ensure uninterrupted care for our clients. This role is ideal for someone with home care or health care experience who thrives in a fast-paced, responsibility-driven environment and enjoys problem solving.
Why This Role Matters
CareCoordinators are central to our operations. You will be responsible for keeping schedules covered, responding to urgent needs, and supporting both caregivers and clients with professionalism and compassion. We are looking for a strong team player who values collaboration and is excited to contribute to and grow within our positive, supportive work culture.
This is a full-time, office based position with a rotating after-hours on-call / weekend runner schedule.
What You'll Do
Be a key liaison between clients, caregivers, and leadership
Schedule and coordinatecaregivers to meet daily client needs
Respond promptly to client and caregiver calls
Provide caregiver coverage as a backup for open shifts
Resolve call-offs, open shifts, and urgent coverage needs
Complete administrative and documentation tasks
Participate in rotating on-call and weekend runner coverage
Act calmly and professionally in urgent or emergency situations
What We're Looking For
Full-time availability (Monday through Friday) plus rotating weekends / on-call
Any level of home care, healthcare, or carecoordination experience
Strong organizational and communication skills
Team player with a commitment to learn and grow
Emotional maturity and ability to handle pressure
Reliable, insured vehicle and valid driver's license
Basic computer skills (experience with Wellsky Personal Care / Clear Care a plus)
Perks and Benefits
$19 - $21 per hour based on experience with quarterly bonuses
401(k)
PTO and Paid sick time
Medical, dental, and vision insurance
Paid training and tuition reimbursement
Free life insurance
Short-term disability
Same-day-pay option
$19 - $21 per hour based on experience
Who We Are
Since 2006, Fresh Perspective Home Care has provided compassionate, ethical, and client-centered care throughout Southwest Michigan. We are committed to dignity, respect, and quality for our clients and our team members. We believe strong operations create strong care, and our CareCoordinators are central to that mission.
We are an equal opportunity employer and value diversity.
Requirements:
Ability to pass background check per state and company standards
Ability to safely lift up to 40 pounds
Valid Michigan driver's license
Valid car insurance and reliable transportation
Strong interpersonal, organizational, and communication skills
GED or high school diploma
Computer skills including emails and Microsoft Office Suites
Prior home care or health care experience, preferred
Prior experience with scheduling software such as WellSky/Clear Care, preferred
$19-21 hourly 26d ago
Home Health Patient Services Coordinator
Optimal Care 3.9
Patient care coordinator job in Jackson, MI
Job DescriptionOptimal Care is where your dedication meets a rewarding career.
As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.
We live a simple Mission:
Serve Together, Provide Value, and Deliver Exceptional Quality Care.
What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work.
Exceptional Benefits:
Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Flexible Work Schedule
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) with Employer Match
Mileage Reimbursement
Cutting Edge Technology
Key Responsibilities
The Patient Services Coordinator ensures that patients receive the care they need in a timely manner. They are responsible for the timely and accurate entry of a variety of data for the assigned patients and clinical staff. The Patient Services Coordinator facilitates ongoing home care services by coordinating with, but not limited to, interdepartmental staff, other department staff, patients, families, and company community partners. Additionally, there are times they may assist patients with coordinating future appointments, procedures or treatments if required by patient conditions.
In this role you will be responsible for:
Assists in coordinating Home Care Services for patients, in a timely manner.
Provides excellent customer services.
Assists the functions of patientcare management through timely and accurate intake data entry and system reporting.
Coordinates both patient and clinical staff scheduling.
Coordinatepatients/family and community partner phone calls.
Maintain a good working rapport with community and company partners, interdepartmental personnel, as well as other departments within the facility.
Verifies accuracy of patient scheduling and data entered through use of information systems reports.
Accurately enters, and updates where required, a variety of patient data (both new and previous) and patientcare data into information systems.
Performs daily backup of information in the system(s) where required.
Alerts appropriate management team members regarding late or missing documents required for intake of a patient and data entry.
Alerts appropriate members of the management team members regarding late or missing documents required for patientcarecoordination and scheduling.
Performs other specific projects relating to intake and data entry and computer operations as required.
Maintains confidentiality of patient and organization information at all times.
Required Qualifications
High School Diploma or GED
At least one (1) year experience in health care data entry
Experience with computers
Desired Qualifications
Associate's degree preferred
Home Health or hospice care experience preferred
Location
Office Location: 801 Rosehill Road, Jackson, MI 49202
Hours
8:00 am - 5:00 pm, Monday through Friday
Pay Range$18-$22 USDBackground ScreeningOptimal Care conducts a background screening upon acceptance of a contingent job offer. Background screening is completed by a third-party administrator, the Michigan Long-Term Care Partnership, and is performed in compliance with the Fair Credit Report Act.Reasonable AccommodationsWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Equal Opportunity EmployerOptimal Care is an equal-opportunity employer.
$18-22 hourly 8d ago
Patient Service Coordinator
Insight Hospital & Medical Center
Patient care coordinator job in Bronson, MI
Schedule: Full-Time, Days Key member of a patient centric care delivery model for high quality and service within the office setting. Performs at or above the standards of care set for the superior patient experience in clinical and non-clinical settings. Able to proficiently and effectively navigate through multiple information technology platforms, EHR work queues and applications to provide and support best practices/protocols.
ACCOUNTABILITIES
* All duties listed below are essential unless noted otherwise*
1. Immediately greets patients and visitors as they make contact with the practice.
2. Registers new patients and verifies patient demographics and insurance information on existing patients as they arrive for their appointment.
3. Answers and/or triages patient telephone calls, records complete and accurate messages and obtains necessary instructions from the provider, office manager, nurses, etc. when appropriate.
4. Coordinates the scheduling of patient appointments following the appropriate processes and procedures.
5. Reschedules patients for follow up as requested by providers.
6. Collects the appropriate co-payment, deductible or visit fee; as well as, outstanding balances when appropriate.
7. Provides excellent patient service by documenting information accurately, promptly and legibly in order to meet regulatory requirements and practice standards. Utilizes medical charts, forms, practice management systems and all forms of electronic communication efficiently.
8. Communicates professionally with patients, providers, and co-workers at all times. Supports internal and external customers, to maintain a superior customer experience across the continuum of care through teamwork.
9. Maintains the provider schedule to meet customer service, access, and productivity standards of the office.
10. Assists clinical staff and/or providers with outgoing phone calls to patients, pharmacies, or other providers as appropriate.
11. Participates in practice staff meetings
12. May function as a Medical Scribe. Must follow System Policy SP17-14 while functioning in this role.
13. Accurately completes and submits the daily charge and payment reconciliation process.
14. Performs other duties as assigned.
REQUIRED QUALIFICATIONS
Education: High School Diploma or equivalent.
Skills:
* Must be able to understand directions (written and verbal), communicate and respond to inquires.
* Able to promote a strong commitment towards achieving outstanding internal and external customer satisfaction.
* General computer and typing proficiency.
* Independent judgment and excellent interpersonal skills requiring minimal supervision and guidance.
Years of Experience: Minimum one (1) year experience in a customer service or clerical setting.
PREFERRED QUALIFICATIONS
Education: Applicable two (2) year college degree or equivalent.
Skills:
* Working knowledge of medical terminology, third-party billing and referral procedures.
* Ability to type 40+ WPM; MS Office Proficiency.
* Proficiency with a relevant EHR system, particularly EPIC.
Years of Experience: Minimum 3 years experience in a clerical or office function. Minimum 1 year experience in a medical office setting.
WORKING CONDITIONS
Physical Demands: Medical office environment; exposure to high volume of clinical patients. Must be able to occasionally lift or carry office equipment and supplies.
The above list of accountabilities is intended to describe the general nature and level of work performed by the positions; it should not be considered exhaustive.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or other status protected by applicable law.
Equal Opportunity Employer/Drug-Free Workplace
How much does a patient care coordinator earn in Battle Creek, MI?
The average patient care coordinator in Battle Creek, MI earns between $18,000 and $47,000 annually. This compares to the national average patient care coordinator range of $23,000 to $52,000.
Average patient care coordinator salary in Battle Creek, MI